Appliances R Us

This company has to be the worst [Content Removed] I have come across personally... They charged us for a call out and fitted the wrong part and our fridge is making a terrible noise. The service is rude, disrespectful and they lie constantly. Save your money and your patience Kit and Joy the owners excell with their deceiptful lies. They are a disgrace to their fellow countrymen!

Prompt same day service. Friendly and knowledgeable service person arrived on time. Bosch front loader autodosing washing machine fixed on the same day.

They sent me a very unprofessional technician and to service my oven and did not inform me about what was the service included and then charged me for just testing the “functionality” of the oven which basically just turned on the oven to do the testing. This appears that the technician lack of experience to identify a significant hazard which… Read more

will lead to severe burn risk from my oven. Therefore, I’ve escalated this issue further and lodge a complaint, however, they were very slow to response to this issue and did not able to solve accordingly. So do not use this service.

I called Appliances R Us about my dishwasher. They sent me an invoice which I paid. They said the work would be done within a week. A month later nothing had happened. I called to cancel given the delay and they agreed to refund my money. A year later I am still waiting. When I call, I am fobbed off with “The manager is sick”, or “Maybe the manager didn’t get my email”, etc. Avoid.

Please stay away from these so called technicians who claim to fix your dishwasher, take your money and leave you with more problems. I have made so many attempts via phone and email, but to no avail. I should have read all the negative reviews before I called them.

Wouldn't answer the phone - I dialled twice with the same result. My number is silent but that's no reason to ignore a potential job, so they can jump. Plenty of fish in the sea to fix my dryer.

Absolute robbers. Will charge $200 call out. Do nothing say they will have the part and then say they don’t . horrid person yelling at me on the phone. Do NOT call these people. The “technician” actually had no idea! Had to google the error whilst boasting about being a Bosch certified technician. Was so rude and disrespectful . Honestly a scam

Called about broken dishwasher - Bosh reporting E09 error which is heating element problem. This was explained on the phone. Told about $199 call out fee but told that it would be deducted off the cost of the repairs. Technician rang to say he couldn't make it that day but would come tomorrow a Friday. He arrived on Friday, we repeated… Read more

explanation of the problem and he looked up the the type of the dishwasher and said he'll send us a quote the following week to replace the heating element and that will be $199 and not deductible from the quote.

It's Tuesday now and we're still waiting for quote for the repair.

Bunch of low effort crooks – Very similar experience to some other reviews. After the call out fee, we were told that we would need two specific parts to repair our oven, amounting to around $800. Once the parts arrived they were installed only to have them tell us we needed another two parts, amounting to around $700. I encourage everyone to avoid this company at all costs.

Terrible service. Don’t call Appliances R Us – AVOID THIS COMPANY!!!! Appliances R Us is a completely unreliable and incompetent repair service company : they don’t show up on the day, don’t notify you. When Repairman did show up - he faffed around the dryer for an hour, used a blower to do nothing at all. Didn’t see any tools out and problem not solved. $199 for nothing. Took 8 calls to get… Read more

through on the phone again. Every call there was a new hang up or forwarded to answering machine. New appointment for the Monday without an expected ETA : wait at home for the whole day. Was told the Boss of repairs would come himself. No one came Monday, Tuesday, nor Wednesday. Had to chase up again : was told I would get a call back. On Thursday I had to chase up again - Was told Boss will defo be with you Friday ;Wait at home the whole day …. PLEASE DON’T CALL THIS COMPANY. AVOID AT ALL COSTS!!

Appliances R Us - The best in the Industry! – Our oven broke down on the 19th December. Our managing agent contacted all 3 of his normal service providers, but none could fit us in until the New Year. We discovered Appliances R Us who arrived the next day which enabled my wife to cook Xmas dinner for our entire family. Appliances on line were fantastic, nothing was a problem. Sharyn my wife… Read more

was so distraught prior to us speaking with ARU, they saved us from a Xmas gathering with no food. We love ARU, they are so obliging, skilled & prices are fair.

If you want the best service for your appliances, ring Appliances R Us, you will just love their great service & the Czech serviceman is the best in the industry.

Thank you Appliances R Us, you’re simply the best.

Sharyn Chiswick

Professional, helpful and friendly service – I've approached Appliances R US when my Bosch S8 oven broke down 10 days prior Christmas. Adam Eastern suburbs technician was appointed and within 7 days my oven was fixed. Andrea (Head office coordinator)kept me on a daily update with the required Bosch replacement parts delivery and by the moment the parts arrived, Adam was available . Andrea and Adam were professional, friendly and helpful all through the 7 days. Thank you both

Scammers – Absolutely appalling service Technician came after 7pm and had no idea what was wrong with washing machine Said it was circuit board and would get back to me on price Never did Charged $199 for NOTHING Do not contact at all

Unsatisfactory – Everything said about this company in previous reviews is correct based on our dealings with Appliances R Us. Their serviceman had very little knowledge of the product, failed to fix the problem and charged $199. Stay away from this company.

The worst – The worst one to ever get service with. They charged $250 for repairing the washing machine which they didn’t. Very rude customer service. Its a total scam

Easy money, no real help, 5min is $199 for some it seems – The guys came, 5min after it a leak was diagnosed as the possible cause and a new dishwasher was the way to go, and left. Don’t waste your time and money here folks.

Very bad experience – *****Beware *****Miele owners*** DO NOT ENGAGE THIS TEAM. We had the most unfortunate experience with the technician by name Tushar, who came to fix our Miele Dishwasher. The machine was working but making a noise. After calling this company and paying $200 our machine was broken thanks to the poor service. Disappointed with the quality and… Read more

workmanship. He didn’t assemble the pump properly hence the machine stopped working. His recommendation was to spend an additional $500 for new pump or buy a new dishwasher.

Had called them as they promised to come on the same day where as Miele technician were not available for 4 days. In the end, had to book with Miele.

Miele service Technician repaired for under $500 including service charge in half the time, the machine is up and running with no issues.

Please think twice before you deal with Appliance r us. As there is no negative rating , giving 1

Most pathetic service – If I could give zero stars I would like to do so They have my appliance for repair for over 14 months and they have not repaired on returned it They have not called to give me an update and have responding to my texts. Dont ever go these guys they are the worst you will find

Lied about service – Got a quote that included removal of old over, the technician installed oven and said it would be picked up later, no one ever came or called, I called to ask after no response to my email, and they said someone would come at 12, so stayed home, and no one arrived. Don't use them.

Borderline scammers – Paid $180 for a call out to be told they didn't have the part to repair but that they would follow up with a quote for the repair and a quote for total replacement. 2 weeks later and multiple emails later I am still following them up and haven't heard anything.

The worst company in Australia! – We needed a replacement hood, and a glass reflection panel for the inside the oven. They got the panel first, tried to fit it and it was the wrong panel. This was after waiting some time. New order. After many months they did manage to get the right panel and fitted it. Many months - I lost track of how long this took - I would think at not far… Read more

off 6 months. And this is our Airbnb.

Onto the hood. To cut a long story they still failed to source the right one, and this is now well over a year since we started the process with them.

We have in fact sourced a hood ourselves quite easily.

My main beef with them is the appalling lack of communication or any urgency from them. Every single time I’m having to chase them for status reports or any information at all.

It’s now been 4 months since I requested a refund from the, less the panel they did fit, although with the nightmare they’ve caused me, they really should refund that as well.

The last e-mail I got from them wanted to know how much I’d paid up front!!! Even though I’d already told them in a previous e-mail, they still didn’t know!

WhT kind of an outfit doesn’t know basic things like that? Appliance R Us!! Don’t touch this outfit of you want to remain sane.

Total Rip Off – First he showed up hours late. Then finally attended to repair our washing machine - pulled out a bit of fuzz and claimed it was completely fixed and took payment of $180 - but as soon as we tried to use it, it was clear the machine was definitely not fixed. When we reached out to get him to come back he suggested that we should fix it… Read more

ourselves. Upon further pressure to return, he was rude and abusive over the phone. Absolute rip off artist and would never ever recommend.

Scammers – Stay away from this company they far from legitimate service they ripped off my Mum told her the oven is unrepairable took the $180 and didn’t even try to open the oven he also stated that it would cost $800 for fan and his invoice stated the circuit board failed , how could he have know that if he didn’t even open the oven. I believe they do… Read more

this all the time and have changed there names you can’t find them or on the net they have tried to remove all avenues of reviews so the can hide there scam.