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Australian Hot Water

Australian Hot Water

3.6 from 27 reviews

Reviews

3.6

27 reviews
5
(16)
4
(1)
3
(0)
2
(3)
1
(7)
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MJT

MJTSydney, NSW

  • Verified customer

Quite pleased to date

published
Rae

RaeRichmond-Tweed, NSW

They use inferior products from Israel like chromagen that don’t last

published

Bad Customer Service and overpriced

published

Our Solar hot water was leaking, they attached a value. The system started leaking again in less than a month. The behaviour of the customer service attendant on the phone was definitely not a pleasant one. I would certainly not recommend them.

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Echo Yao

Echo YaoSydney, NSW

  • 2 reviews

Provided extra professional help for something that’s not their fault.

published
Carol F.

Carol F.Sydney, NSW

Happy Customer

published

Diago and Jess from Australian Hotwater Innerwest made my day. They quickly assessed the damage and replaced the hot water service. They were happy, polite, collaborative and very tidy. Thanks.

Tess B

Tess B

  • 4 reviews
  • Verified customer

Stay away - ok unless something goes wrong and then they sting you.

published

I brought a new Rimmi hot water heater just 4 years ago. That was fine, a little on the expensive side but they could replace the same day and I thought they offered a solid warranty if anything went wrong. That’s not the case.
The thermostat broke in the Hot Water Heater. It was at this stage I was informed of all the limits and clauses in my warranty contract. It was really expensive to replace - mainly because of the extortionate call out fee and labour charges.
I will be pursuing action against them eith the ACCC and NSW dept of Fair Trading.

Very overpriced in comparison to smaller businesses

published

Their quote was at least thirty percent more expensive then their competitors and they would not budge on price. They're only pro is they do all electrical also should that be needed. In short, you're paying a big premium but easier for lazy consumers.

  • Verified customer

No problem service

published

I had my broken hot-water system replaced with a gas unit. The service was fast (next day) and they removed all rubbish and disconnected the off peak electrical system from main board as well. I also received a $500 cash back for switching to gas heating. All communication between myself and this company has been fast and responsive and I will recommend and use this company for any future plumbing services.

SimSam

SimSam

  • 3 reviews
  • 2 likes

Not impressed with Company

published

We have a few Rental Properties & had recently changed our Property Manager. Tenant advised no hot water Property Manager organised Aust Hot Water to repair or replace. Tenant moved out after 2 years final Inspection showed Tank Cover (dented) damaged - tenant said the HW tank was already damaged when it was installed )Tank is wall mounted near ceiling). Another tenant advised no HW. Aust Hot Water arrived & New Tank installed. Next day very angry tenant rang no HW - Aust Hot Water installed another New Tank. They said element must be faulty. We informed Property Manager in future always contact the Hot Water Manufacturers (not local Plumbers) for replacement or repair.

1 comment
Australian Hot Water
Ruth S.Australian Hot Water

Can you please contact our head office regarding your concerns and verify the authenticity and sequence of events . Best regards Ruth 02 9525 4144.

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J-Man

J-ManSydney

  • 22 reviews
  • 25 likes

Fantasic quick and professional

published

I am renting and my hot water system was giving me rusted water. They sent out someone at 7:30 the next morning to investigate and were at my place the following morning to replace the system
What a bunch of total professionals. Would highly recommend them.

Prompt reliable service replacing an existing hotwater service

published

Informative prompt service from Matthew. I had a hot water system replaced, Matthew arrived on time and carried out the work in a very professional manner .I would definitely recommend Matthew for any hot water service requirements .

Follow up services lousy

published

Installed the hot water okay but it is almost cold in a Canberra winter and they want to charge a $200 call out fee to adjust it!

1 comment
Australian Hot Water
Ruth S.Australian Hot Water

Could you please contact head office regarding your concerns. 02 9525 4144. Best regards Ruth

JS Inner West

JS Inner WestClemton Park

Quick service on a pubic holiday

published

Hot water system stopped working on a public holiday (of course!) and AHW had technician Eddie out within an hour of the service call. He quickly found a temporary solution to get me through the day and sourced and installed a new system within 24 hours. 5 star rating for customer service, expertise and followup.

Ceebee

CeebeeSydney

  • Verified customer

Quick service

published

Very good service and they managed to fix the broken hot water tank quickly. The contractors are also polite and very helpful.

Sharna

SharnaConcord

Good service, great workmanship

published

We had Eddy come to replace our hot water cylinder. He was pleasant, knowledgeable and helpful, and the work he did on installing the new system was tidy and professional. The connnections and pipes were obviously installed by a tradesman who is very good at what he does. Great job.

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Fiona T

Fiona TSydney

Excellent!

published

Fantastic! Great service from Australian Hot Water Seven Hills.
Dean and Scott (and Billy on the phone) saved the day after I was left in the lurch by another company.
Great advice and a new unit installed within 24 hours. They were very clear that tank would take some time to heat, Switched my off peak meter to ensure that it was hot at the earliest possible and came back to switch it back again.
Highly recommend.

Dan

Dan

  • 7 reviews
  • 3 likes
  • Verified customer

NO hot water in the first night of the installation

published

The company may be good but the plumbers they sent were careless. We did not have hot water at all at first night after installation because they installed that thing inside out. I realised something was not right just in two hours after installation and contacted the company telling them I did not feel warn at all after two hours before 4:30. They told me that I had to wait for 4-5 hours and it was nonsense. Why the plumbers could not wait and test the system properly before they left. Careless!

1 comment
Australian Hot Water
Ruth S.Australian Hot Water

Continual Cold Showers

published

Had cold showers since they changed water temperature without my permission.
I wish I never got this installed as I want to have hot showers.
They will not change this.
You should not do things owners have Not Requested.

1 comment
Australian Hot Water
Ruth S.Australian Hot Water

Can you please call head office so we can discuss your concerns, 02 9525 4144 best regards Ruth

Carrotnose

CarrotnoseRosemeadow

  • 4 reviews

Best price, excellent service

published

Rheem 850360 installed by Macarthur office.
Best price around, excellent service, prompt ready to answer any questions, installation neat and no mess left.
Highly recommend

Paul

Paul

  • 2 reviews
  • 1 like

Canberra office not to be trusted

published

After a long dispute regarding an Australian Consumer Law issue, which has involved the Canberra office of Australian Hot Water, myself and the Office of Fair Trading, the Manager finally offered to refund 25% of the cost of the job. After accepting this offer no refund has been forthcoming and correspondence is not answered. Needless to say, until this undertaking is kept, I shall never use this company again and advise others not to either.

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