Aquaport Signature Filtered Water Cooler AQP-24SS

Very poor product 2nd died after 1yr – Works well when new however this was the 2nd one we’ve had which lasted just over a year. Don’t waste your money on a poorly made Aquaport product. Show details

Piece of junk – If you want water cooler then DO NOT BUY THIS PIECE OF JUNK, bought in Oct 2020 died in March 22, told by Good Guys it's 566 days and out of warranty paid $300.00 for 18 months of use. Not a quality product and manufactures could care less have receipts of proof of purchase not that anyone cares. DON'T WASTE YOUR MONEY OF THIS JUNK...... Show details

HELP! – Where is the Filtered Bottle Timer? It says to push a button to start it counting down 180 days? Is it the tiny button above the blue light? I am just setting it up.  Show details

Be quicker to walk to shops to buy cold filtered water! – Had the cooler for a week now, running day and night. Honestly doesn’t seem as cold as it was at first, but the real problem, is how slow it pours! I never fill a glass full because I just can’t be bothered to wait so long for it to fill. Honestly a waste of money, at $320, you would think it would at least pour quicker! Show details

Rubish – Unit is approximately 12 months old, and has failed with the common fault of the blue flashing light. Customer service have acknowledged there is an issue with a chip on the main board failing. They have stated there is nothing that can be done except either take back to retailer for replacement (if under 12 months old) or throw away if over 12… Read more

months old.

$300 to last 12 months is not acceptable really. Their phone and email support are shocking.

Will be taking this further with the ombudsman.

worst ever Aquaport we have bought – This is our third & last Aquaport water filter. At approx 15 months old, blue light stared to blink. I googled this model & found this is a common fault. I called Aquaport as it was purchased directly through the company as the silver model wasn't available where we live. I was told that new owners had bought this company last September with no… Read more

previous records available & this unit has a 12 month warranty. I was advised to change the filter (it was only a few weeks in use) At $35 a filter we were not prepared to spend more money on this unit which initially was well over $250.

Our previous 2 floor standing models had lasted many years & with 4 kids at home in those years, we were more than delighted with this brand. This desktop unit has only been used by the two of us empty nesters, plus this model was so noisy that we turned it off at night and the water chamber was lit by a blue light . It also had a very slow flow. Never ever will buy Aquaport again due to lack of customer service from new owners and/or brand confidence.

We have since bought a Lennox brand off Ebay, less than $100 with additional filters, it was delivered yesterday. Aquaport - you have lost us with your lack of care for after sales POOR service

Dont buy one of these! – We bought this bench top water filter/chiller 18 months ago from Good Guys. It worked great and did just what it supposed to.It cost $250.00 for the stainless steel version so you think it would last longer than 18 months. The blue light started flashing and the fridge unit does not work. Theres no remedy for this in the book . Good Guys called Aquaport and they say its stuffed. These machines are a waste to the environment and to your pocket!  Show details

Better than Nothing – I was after a water cooler as the one that I absolutely loved from another brand was not making them anymore. I must have searched high and low for something that could replace my favourite one. I came across the Aquaport and read the reviews which actually threw me off buying. I couldn't find anything so decided to make up my own mind on the… Read more

Aquaport. I bought the Stainless Steel model and prepared everything and it was running perfectly. We like to have cold water on hand and find it so much easier to just put a glass under a tap and pour. It also has a room temperature tap.

After a month we just happened to notice water everywhere all over the benchtop and immediately switched off the Water Chamber. Returned back to Good Guys and they replaced with a new one. All went fine for 8 months when the same thing happened again. Water was leaking out of the bottom. On closer inspection, I found that the tiny plastic drain plug underneath the appliance had snapped it's top so obviously this is where the water was leaking out. Nothing wrong with the machine at all. I noticed that this little clear plastic drain plug is a very thin plastic that would break very easily. They do say when emptying the tank and replacing the filter etc to not put back on and tighten (which I never did anyway).

I rang up Customer Service with my query and they sent me a new drain plug. This one is a very thick and sturdy plug and it really should be the plug that comes with the appliance. On saying that though, it might be the plug that they now put on the machine. I do hope so as I did tell them the clear plastic one was useless.

My views on the machine is that I am liking it. It does take a bit of time washing it out when you get it home and doing the flushing procedure with bicarb soda to then leave overnight or you can let it sit for 4 hours. Personally for me I prefer to do the overnight wait.

The filter will last for about 6 months. There is a timer on the lid that counts down from 180 days after you have set it all up. It doesn't beep to remind you but will start flashing.

Every 2-3 months you do have to disassemble and clean the unit out. We use our unit every day but if you haven't used the water for 3 days, then you will have to discard the water and flush out the unit. If going on holidays for over a week, empty all the water out of the unit but just make sure you leave the filter sitting in a little bit of water. If going for longer, then just replace the filter when you return.

I have had my present unit for nearly a year now and am perfectly happy with it. For us, it is better than nothing.

If you do get this unit and it does have the thin plastic drain plug just be careful putting it in and when you move the unit, don't drag it if possible as I think this would also break the top of the plug. Also ring up Customer Service and you will probably get the thicker drain plug that they sent me.

I found Customer Service very helpful with any queries I had on the machine.

Terrible!! – Received as a xmas gift to replace old model which was brillant. Lasted 1 day before it leaked water all over kitchen benches, luckily this happened during the day and we were home to find it! Horrible product and so dissapointed as I loved the old model which I had for so many years.  Show details

Don't buy – Second one that died two months after the warranty expired. Cooler is not working so it's useless.Contacted the company, told there's nothing they can do for bench top coolers, can't be repaired.U=It's really interesting that both died two months after the warranty expired and they're not that cheap.Don't waste your money!

Great Product – The Picture above is for a different model. Aquaport 24 SS is a 7L stainless steel model which is way much better than its predecessor. I wrote negative view about the previous model, which was useless. I never wanted to go back to Aquaport due to my last experience, but where we live (Cairns) have limited choices when it comes in buying… Read more

electronic goods. we bought our new Aquaport AQP-24s stainless steel version and for past 3 months, its been excellent. Easy to clean, they have removed the problems with the valve and on top of it, there's no noise. It has an option to turn of the inside light at night, so it doesn't attract mossies or anything at night. No problems with mold forming etc.

Highly recommended.

Too noisy and chilled water tastes bad – I returned this for a refund within a week. The chiller is very noisy - too noisy - when it's chilling. I had a Sunbeam WF7550 before this that we were replacing so was used to some noise, but this was far noisier than the Sunbeam. Worse though, the water coming through the chilled tap tasted strange after it had rested (to cool!) for any… Read more

amount of time. Water coming fresh off the off the filter tasted good, but there's not much point in a water chiller if the chilled water is bad. Even after running water through the filter and chilled tap 5 or 6 times and giving it a chance to settle/chill over a few days, it still tasted bad. I can't recommend this at all, in any circumstance.