ARB

I purchased a 4WD new and had it fitted with ARB accessories from dealer. Admittedly I have had the package for just over a decade. The package included a canopy with lift up side and tailgate windows. One day in 2024 whilst the vehicle was parked at a campground, windows on the canopy closed. One of the side windows exploded without any impact. … Read more

Two years later whilst parked in my driveway, again canopy windows closed, the tailgate window exploded, without any impact. Although a 4WD I can count my off road trips on one hand. Seriously? Why would these laminated windows explode? Heat? Vibration? What's the difference? The accessories are supposed to be and purported to be off road accessories. Buyer beware. No longevity, no security. What if I was out and about on a dusty track, no more protection for my belongings. What if it rained? The whole reason for opting for a canopy. Buyer beware. Not what it purports to be. Extremely disappointed. Especially considering the price of a canopy and replacement windows. Disgraceful. Read the blogs. There appears to be an ARB exploding window club.

Brillaint after market service. We’ve spent many many dollars having ARB accessories fitted to 2 vehicles now. Old man emu upgrade to both & unfortunately 1 of our suspension rods failed on a current trip. Got onto Geoffrey at ARB warranty and he promptly looked after us. Had parts to Karratha within couple days and they covered costs of repairs,… Read more

replaced both suspension arms at no cost and reimbursed cost of Ford parts which were damaged. Highly recommend

ARB Cockburn WA installed a pair of towing mirrors on my vehicle. After some minor technical issues with the built-in camera orientation which ARB took ownership of and rectified quickly and cheerfully all fixed now. Great service Show details

I get things break down - but customer service to me is more important – I had a Zero 69litre fridge die after nearly 4 years (outside of the items 3 year warranty). Took it to ARB HQ in Kilsyth Vic, last Friday afternoon. Monday morning received a phone call advising that the fridge was dead and without a second had offered to replace it with a brand new identical fridge. Show details

arb twin compressor, money well spent? def not. Just over a year old been into workshop once for not holding pressure. fixed, went to use it later not working. Arb wont warranty it as they say it has been submerged in water which 100% hasnt. i believe its the common moisture issue in it that has seized it up. Absolute waste of money, ill never buy they overated over priced products again

bought a arb water tank that fits on undercarriage of hilux. After setting off on big off road journeys, we found the threaded fill cap wasctoo fine and could not be screwed up without damage. we hadvto remove the thread on it to close it. We have had other issuescwit arb reported abd had no response from arb. Given their hype they promote how good they are, be warned. satisfaction is not forth coming. good luck. Show details

Have also joined the ARB canopy window spontaneous exploding club. Side canopy window on ARB Ascent smashed when the missus returned to the ute at the end of the day. Just before 5 years of age. Given responses of this group will just proceed straight to insurance claim.

I am super happy with the result of my new bull bar and canopy. A1 customer service from Michael and the team at the Geelong store. Also the guys who done the installation of canopy and bull bar have done an excellent job. Definitely will be back to ARB Geelong in the future. Well done team ARB Geelong. Show details

ARB Warragul sorted our problem, they listened to our concerns. . Their professionalism and skills are outstanding. Thank you to Ben and the team. 10/10 on everything. Show details

Purchased ARB canopy for my new Triton in 2019. 12 months later, paint began peeling.To their credit, ARB replaced it. Fast forward to 2025, the replacement canopy developed significant cracks on both rear corners. No additional gear mounted on canopy roof or hard core 4W driving. After numerous phone calls & emails to state ARB Office, sending in… Read more

requested photos and then waiting for 4+ weeks, received a blunt NO to request for some sort of 'warranty good will' on repair or replacement deal. Nor did they provide any explanation for the cracking. I've had a similar ARB canopy on a previous vehicle that lasted 10+ years with absolutely no problems. After this experience with 2 ARB canopies failing in less than 6 years, ARB's lacklustre service and .... Lack of good will, NO more ARB products for me!!

CAPALABA,Customer service is non existent. From when i first went in there to order a base rack to picking up vehicle and paying for it they are all just like robots. When I queried the environmental charge I was told it was for disposal of the parts that come of my vehicle. When I explained that I was taking the parts with me another staff… Read more

member womensplained to me that in my case it was for the removal of the packaging. They believe that charging there customers to dump their own rubbish is somehow environmentally friendly. This is after charging me $50 for freight of an item one could argue should be issued as a stock item. .Avoid thesr people to do any work at all costs THIS IS MY RESPONSE TO YOU FOR A BLATANT AND DECEPTIVE OVERCHARGE. Was it worth it?

Poor experience – If you need some driving lights or a snatch strap go for it, but avoid accessories that need fitting. I have had 4 items fitted at their workshop and had problems with 3 of them Show details

Arb Simpson 3 rooftop tent – I bought the arb rooftop tent Simpson 3 from arb keilor, installing it was easy and the comfort for sleeping is great, easy to set up but as a 5’9 guy packing this thing away is hopeless, I would have to climb ontop of my 4wd to pack it away and it would take 45 minutes which is really [Content Removed] if you ask me, I ended up selling the tent… Read more

and buying one from kings that takes 5 minutes to set up and pack down, sleeps great and isn’t as bulky so my car doesn’t grab as much wind.

A great day at ARB Dandenong ! – Wow !! I've purchased several items from ARB Dandenong (Vic) however, I've never really been a rusted on customer. I am now, today I went there, I needed a tyre inflation gauge as the compressor I purchased didn't have one, to my surprise. So turned up, asked could I buy one and the guy said yep, here's the unit, enjoy !!! No charge !! Having… Read more

just parted with over $220 K on a 70 series build, this was a great surprise, thankyou ARB, I'll remember this !!

170112 ARB – Bought the differential breather kit. But it does not have enough fittings to do the job. Missing ones to replace the components breather. They know about it and are still selling it this way. Then they don't sell any additional ones. Have to buy them from an outside vendor. Crazy. I paid more for this kit than other no named ones thinking it would be better.... I guess you don't get what you pay for.

I use to work there and I would never buy ARB – If I could I'd give a 0 star. I use to work under the ARB branch and I have a few things to say. 1 go somewhere else. If you have any issues bet they are talk badly about you over the phones and complaining. If you want a warranty GOOD LUCK. They will try everything to get around it and you will have to fight. Each of their stores are different… Read more

but genuinely they are all terrible and will give you the run around. There are so nice and helpful but that's only when they are trying to get your money. If you can buy kings it's better, even the quality is almost on par and any issues they'll replace it within a day or two not month. ARB in general, their quality has gone down hill. Their bull bars, you WILL have paint issues. My advice, don't waist your money or time go somewhere else. Ow did I mention half the time they order the wrong part or have issues with installation. So save yourself the headache.

ARB Baserack - Over priced poor quality product – ARB Baserack - Over priced poor quality product. This product i have noticed (after hearing about lots of issues with the brackets breaking) is on a recall, but you will only see this if you visit their website. I have tried calling, emailing and leaving a message on the webpage, and to date have not heard back from them (ARB.) So at this point i… Read more

cant comment on their customer service, as there hasn't been any, nothing at all. I have seen extensive evidence of the rack mount bracket snapping and causing damage to the roof of the vehicle, so one would think that the company might get back to me to possibly avoid this happening to another customer.

BUYER BEWARE – BUYER BEWARE. . New Old man emu shockers. X2 did not even last 100000 Km. when ARB was asked to have a look at them to find out why $1200.00 shockers doing only road work did not last. They wanted to charge $220 just to have a look at them. [Content Removed] product. [Content Removed] warranty for the price, [Content Removed] after sales service after spending $30,000 on ARB products would never recommend them to anyone. Show details

Excellent follow up service – Had a long range fuel tank installed on our Isuzu Mux 7 years ago. Just found out it had been installed too close to aircon pipes and has eventually cracked them hence aircon leaked gas. ARB Bundaberg ordered parts installed them and regassed system at another company all costs covered by them. Excellent service from Ron and his team. Cannot fault ARB standing by and backing up their products. Show details

Stay away from arb – Would avoid all arb products at all costs. They are poor quality and come all out of China. And their customer service is absolutely terrible. Just another corporation that cares more about the profits now that they have built up their name.

Customer service – Called into ARB Batesman Bay today to see if they sold screws for a bonnet protector, as 2 of our screws had been removed. Spoke with John whose customer service was nothing but exceptional. John went out of his way to try and help us. Would recommend this store to anyone. Show details

Canopy paint issues resolved – I had a Beaut Ute canopy that lost it's laquer coat on the top, after only 5 years. ARB, that owns Beaut utes canopies immediately offered to redo the paintwork at no cost to me. I am a very happy customer and would support them in the future. Many thanks Martin Show details

Can’t browse products and prices online – I bought a car that had a lot of ARB accessories fitted to it including a bull bar and an ARB base rack. Needed a few accessories for the base rack, but unlike other retailers you can’t go online and see what’s available and prices, they only have a catalogue that isn’t complete. So frustrating to adopt this sales model. Not so ARB USA, where 4x4… Read more

shops sell ARB accessories online. ARB Australia is useless organisation if ever there was. I’m so glad people are waking up to them and going elsewhere.

Overcharged and lied – Reserved online for 3 days, rate was $6 per day, sent me a receipt, when I return they charged my card $60 more and said I was late! My receipt shows 3 days! Don’t ever use these guys, they will rip you off!!! Show details

ARB need to have products they can fix, even if someone else they recommend does it for them – Approached ARB about their LINX system to control Air bag suspension system, and other components that the system is suppose to control. ARB store recommend that the system be installed by third party, and recommended the third part to go to. So what I was after was to reduce the amount of screens to monitor for switching etc. System was not… Read more

operating under the just the air bags and was returned to the third party who then consulted with ARB. ARB then looked at the system and claimed it had been wired up incorrectly, but upon viewing the documentation for wiring that was rejected. The vehicle was taken to ARB corporate store who looked at it then basically refused to work on it. Contacted State office and took the system there where a company employee wanted look at it to assess, what needed to be done. 2 1/2 hours later and an engineer looking at the system, they reset it and the airbags was working but the inclinometers stopped 2 days latter. As there has been a wiring issue for driving lights being fitted to an LC300, I was advised on the day that should be rectified. I also asked about the Tyre Pressure Monitoring System (TPMS) and was advised to use something else as it was too difficult to set up properly. So the vehicle was booked into the State Head Office 6 weeks latter to have the wiring rectified. Take the vehicle and latter that day a telephone call was made and I was advised the vehicle could be picked up. On arrival I was advised that they could not do anything about the wiring as a third party had done the work and they did not know what to do. I returned home and latter started to post on YouTube with LINX promotions what had happened. A number of days latter there was a response to my comments to contact the market department asking for store and who I has spoken with. So I emailed Marketing and received no response. I then phone the market department and was advised that they where in a team meeting and some one would call me back. That was 6 weeks ago and still no one has contacted me. I have always supported Australian Business, and prepared to pay a higher price for the product. But If ARB does not ant to support their products then they deserve to go out the back door. As for the employees at ARB, 3 have I believe been genuine in trying to help, but the remainder need to either find another job or be selling a product that is fit for purpose. The other disappointing thing is that I offered to pay them to have this matter resolved and still get the bums rush.

ARB long range fuel tank fitting issue – I had an issue with the installation of the ARB long range fuel tank on my 2016 Hilux SR5. Wiring was pinched causing a fuse to blow. This issue became apparant around 5 years after fitting. I did not know the tank was the cause and my local Toyota dealer found thr issue. They repaired it and sent me a report with photos. I spoke to ARB… Read more

Brighton who fitted the tank in 2019 and sent them the documentation and a copy of the repair inviove from Toyota. ARB did not argue and stood by their product. They refunded me the cost of the Toyota invoice. Very professional. Will definately use ARB again. Thanks!