Not open on time had to wait.Job card wasnt ready so i assume i wasnt expected that day (they forgot i reckon)Was told i would get a call when car was ready dropped of at 8am for a set of rear springs (2 hours work at best) i rang at 4.30pm because they close at 5pm.Car was ready when i got there all day to fit a set of rear coil springs not good service i cant believe you need the vehicle all day for a two hour job.I was asked to give feed back via the handout they gave me but wouldnt work on the Web site (weird)Staff were friendly enough just a bit disorganised.
Sydney Artarmon - Worst Store Ever!!!
My wife & I paid $5,500 for 2 Recaro Seats to be fitted to our vehicle by ARB Artarmon store in Sydney. When my wife picked up the car from Artarmon, the rude little excuse for a salesperson insisted that my wife fully pay for the installation before he allowed her to even see the installation work which was done. We later found out why. Because when my wife, who is 172cm tall, tried to adjust the seat to the correct height she found there was no adjustment available and she was simply told by this rude little man, to "just sit on a pillow, l...ike his mum does". My wife told him that this is totally unacceptable for seats she had just paid $5,500 for and that he will need to rectify the installation. He told her he can`t and that she will have to come back another day because he has to order other parts for the baseframe of the seats first and that he will let her know when the parts come in. Guess what? We waited 2 weeks and he never rang back. I then rang and emailed ARB Artarmon a number of times to get this sorted out and then have the seat installation re-certified by an engineer once they fixed their stuff up. In the end, they weren`t prepared to have their work re-certified and they weren`t responding to my calls and emails anymore. So I just took it to proper professionals and had the installation fixed elsewhere, as we definitely didn`t trust that ARB were capable of doing the work properly. So beware, DO NOT GET ANY WORK done at ARB Artarmon Store!!
Emergency services looked after
If you are Defence or Emergency services ARB Elizabeth will appreciate your service with a discount - Defence and Emergency services if your adding to your 4WD see ARB Elizabeth first
Yes.... Yet another exploding ARB rear canopy window
It would appear that the back window of the ARB canopy does in fact shatter and explode for no reason. We have footage on our surveillance camera showing the explosion at precisely 6:00 am with absolutely no reason for it to shatter. It would appear we are not the only people scratching our heads by what has happened to the canopy.
ARB side steps for BT50 2010.
I found this product to be substandard, it is seated far too high from the ground to be actually used as side steps, thus requiring an extra wide gait to be able to enter and exit the vehicle. When issue was brought to customer service attention, they claimed it was not a manufacturer's fault but a purchasers error. While it may not have a manufactured fault it clearly has a design fault, I find this issue is only with this model as all other ARB Mazda side steps sit below the door sill, as these perhaps should. After spending $1500 for this product I'm left with a dud car and an empty bank account.
Yes.. Another exploding canopy glass
Driving in outback.. looked in rear vision mirror and spotted the remains of my rear lid of my ARB Canopy. Shattered into a million pieces. On this trip, saw dozens of others with same issue. Rural general stores/ servos reported it to be a common problem and sold heaps of duct tape. Someone suggested it could be a harmonics/resonance problem. The glass is only 4mm thick. I will contact fair trading to see if this has been reported as a consumer issue. I'm doing this review to add to the list in case sufficient evidence is gathered for futu...re action against the manufacturer. I believe the replacement cost is extraordinary.. ($635 fitted) I am also getting a quote for a customised poly carbonate replacement which might be a better option than OEM.
ARB canopy leaking
I purchased a classic plus canopy for a new Amarok in Feb 2018 and had ARB fit it. Within a month I had a rear strut replaced and over time I noticed a leak coming in from somewhere at the front nearside. I returned it to be serviced and ARB had the car all day. I was assured the problem was fixed. Sure enough next rain the same leak occurred. Again ARB took the car for the day and assured me again it was fixed. Again next rain same leak. After this ARB to their credit replaced the canopy with the top of the line Ascent canopy and I was assured...it could not leak as the canopy hangs over the tray. Sure enough first rain the same leak. When I rang ARB I was told it wasn't possible it couldn't be leaking. After assuring the rep it was I was then told it must be a fault with the utes tray. The ute is new, its done no four wheel driving or towing and hasn't been involved in any accidents. Further if there was an imperfection ARB had the canopy off three times and didn't notice a fault with the tray. Once again after having enough of wet stuff in the back of my car three months ago (4/2019) I booked it in again to be fixed and was told they didnt think they could fix it. The following week I cancelled the service as I saw no point in not having my car for the day for no result. So now I have a $4500 (fitted) canopy that leaks and fogs up so I cant see out the back. I've attached a short video showing the leak . The car was stationary, on a flat driveway and hadn't been driven. The rain was light. My advice would be there isn't much use paying top dollar for ARB canopies.
Today, while Ute not in use, the rear glass of my ascent canopy exploded all over the footpath and road. I was in a shop buying my lunch. Some glass fell into the tub. Nobody was near the Ute fortunately. Now driving with plastic taped on until I can get this sorted.
Canopy initially leaked like a sieve until I siliconed and taped all joins.
Rear lock has stopped working three times so far. Servo’s and switches faulty.
This canopy cost a lot of money and so far I’ve had a problem every six months.
paid top dollar to get the best available.First rain water in both sides between wheel arches and tailgate.window does not seal onto tailgate can see daylight .ARB Shepparton had me spend half a day while they checked it .They said we will try to chanange the seals and thats all we can do. Got a call today that they have the new seals but cant fit you in for 4 weeks. Maybe time for ombudsman. Goning away late July August. No recommendations here
Very poor service
I ordered a ARB bullbar in March 2019 and now 2 months later still waiting for delivery. What kind of business does not offer any progress on your order. Very poor service and won't buy from them again.
Not Just ARB, it's the Manufactures Errors
Same Glass in my Canopy from ISUZU, ARB have been good with most of their products. Back canopy window just exploded for no reason. So defiantly a problem with the manufacturing of the Glass. New Car 4yrs ago, 4hrs to clean.
ARB Tyre deflator Made in China !
I was led to believe I was buying an Aussie made product, even the salesman wasn't clear with me when I asked where was it made ? wasn't until i opened it up to find in the instructions it read: "tested and assembled in China using components manufactured in China for ARB" What a shame ! so disappointing..
ARB Ascent rear glass exploded.
My Ford Ranger was parked at front of work. The canopy rear window just exploded on its own, luckily no one was close by. The canopy is just on 4 years old.
I called ARB to insist the the glass must have been faulty for this to happen spontaneously, their response was that there must have been a chip in the glass and the explosion was a delayed reaction to the chip - I don't buy this!
I will now have to fork out $800 for a new window - not impressed ARB.
Exploding rear canopy window. No responsibility taken. Going to fair trading. Safety issue
Window exploded out whilst sitting in driveway. Not unusual as it turns out. Buy from competition. Car was sitting in drive with noone near it. Nothing in back noone mowing near it and car has never towed nor been offroad. Shocked that I was initially ignored and then begrudgingly offered a paultry discount on a back window and no responsibility was declared. I have literally sold hundreds of Arb products over the last fifteen years at car dealerships. I will not recommend anymore. Very disappointed.
Really bad experience from ARB and Parkland Mazda
Purchased a brand new BT50 from Parkland Mazda. Purchased it with a Sahara Bull bar from ARB, a safari snorkel and also a top of the range Accent Canopy from ARB. The Bull bar after 6 months had to be adjusted as it had slipped and was rubbing on the front wing arch which they kindly put back into place and sprayed where it was damaged. Today however, 11 months after purchasing the vehicle with all the accessories i went to open the back canopy window, pressed the unlock button, with two fingers and just enough pressure to lift the window as wh...at is usually applied, BANG!!!! rear window has shattered into hundreds of pieces, luckily for me i was not hurt. Went straight into Parkland Mazda who said they would contact ARB and get back to me ASAP as i needed to be somewhere. This was at 1430hrs on the 18/03/19. No one called me back and when i rang at 1700hrs and spoke to the same gentleman he said ARB were not prepared to honor any warranty claim! when i asked who he had spoke to i was told he didn't get a name but i could take it into ARB myself and see what they have to say!! sorry buddy but you picked on the wrong guy here!! I purchased the vehicle through you, i purchased the accessories through you, i purchased the bull bar through you and i purchased the canopy through you aswell!!! this will not end here!!
Ascent canopy opens all by itself
First micro switch failed a year and a half ago, had to open the rear canopy door with the key, now the micro switch has failed again but this time when I unlock all the doors the rear canopy door completely opens as well as unlocking, been waiting for a new micro switch, now not in warranty. Hope it fixes it. The rear door is hard to open also when the temperature is over 35.
Another exploding Ascent canopy rear window.
Our Ascent canopy is less than 6 months old and my wife went to open it and it just exploded. Luckily she was not badly hurt but the clean up took hours. It appears this is a recurring problem so why does ARB still sell them! Downright dangerous. To the stores credit their street sales service has been great.
ARB Hilux hard lid and Tango range.
I purchased a hilux last year and had some accessories fitted by ARB, through the dealer.
One of those items was the ARB hard lid and Tango system.
I now wish i had gone with the standard Toyota offering.
The ARB hard lid:
- difficult to close, gas struts are too much.
- leaks water, despite being one piece with the sports bar on top.
- wont close properly, the tango system internally fits poorly and seems to come loose often. ...
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Questions & Answers
to the ARB rep why do your rear windows keep exploding for no apparent reason
Mine is 5yrs old came home to find glass all over the driveway
Hi all, I've been reading a lot of broken back window posts.. did ARB honour their warranty and fix them? Do you know if the issue has been addressed? I've been thinking of getting the classic plus, but after reading all this stuff, was a bit put off. Looks like the canopy in general is pretty good, rated at 150kg's for roof racks apparently.. but yeah, any opinions would be great. Thank you
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