ARB

Window failure Latch broken again. ARB said pop out window must be closed while driving . It is disappointing and annoying. I would not recommend ascent canopy especially one with pop out windows

Not open on time had to wait.Job card wasnt ready so i assume i wasnt expected that day (they forgot i reckon)Was told i would get a call when car was ready dropped of at 8am for a set of rear springs (2 hours work at best) i rang at 4.30pm because they close at 5pm.Car was ready when i got there all day to fit a set of rear coil springs not good service i cant believe you need the vehicle all day for a two hour job.I was asked to give feed back via the handout they gave me but wouldnt work on the Web site (weird)Staff were friendly enough just a bit disorganised.

Peter

If you are Defence or Emergency services ARB Elizabeth will appreciate your service with a discount - Defence and Emergency services if your adding to your 4WD see ARB Elizabeth first

It would appear that the back window of the ARB canopy does in fact shatter and explode for no reason. We have footage on our surveillance camera showing the explosion at precisely 6:00 am with absolutely no reason for it to shatter. It would appear we are not the only people scratching our heads by what has happened to the canopy.

I found this product to be substandard, it is seated far too high from the ground to be actually used as side steps, thus requiring an extra wide gait to be able to enter and exit the vehicle. When issue was brought to customer service attention, they claimed it was not a manufacturer's fault but a purchasers error. While it may not have a manufactured fault it clearly has a design fault, I find this issue is only with this model as all other ARB Mazda side steps sit below the door sill, as these perhaps should. After spending $1500 for this product I'm left with a dud car and an empty bank account.

Today, while Ute not in use, the rear glass of my ascent canopy exploded all over the footpath and road. I was in a shop buying my lunch. Some glass fell into the tub. Nobody was near the Ute fortunately. Now driving with plastic taped on until I can get this sorted.
Canopy initially leaked like a sieve until I siliconed and taped all joins.
Rear lock has stopped working three times so far. Servo’s and switches faulty.
This canopy cost a lot of money and so far I’ve had a problem every six months.

paid top dollar to get the best available.First rain water in both sides between wheel arches and tailgate.window does not seal onto tailgate can see daylight .ARB Shepparton had me spend half a day while they checked it .They said we will try to chanange the seals and thats all we can do. Got a call today that they have the new seals but cant fit you in for 4 weeks. Maybe time for ombudsman. Goning away late July August. No recommendations here

Locks won’t open with the key. Canopy less than 2 years old with lift up windows and I can not open one side or the back. Spoke to salesman who was not interested.

I ordered a ARB bullbar in March 2019 and now 2 months later still waiting for delivery. What kind of business does not offer any progress on your order. Very poor service and won't buy from them again.

Same Glass in my Canopy from ISUZU, ARB have been good with most of their products. Back canopy window just exploded for no reason. So defiantly a problem with the manufacturing of the Glass. New Car 4yrs ago, 4hrs to clean.

I was led to believe I was buying an Aussie made product, even the salesman wasn't clear with me when I asked where was it made ? wasn't until i opened it up to find in the instructions it read: "tested and assembled in China using components manufactured in China for ARB" What a shame ! so disappointing..

My Ford Ranger was parked at front of work. The canopy rear window just exploded on its own, luckily no one was close by. The canopy is just on 4 years old.
I called ARB to insist the the glass must have been faulty for this to happen spontaneously, their response was that there must have been a chip in the glass and the explosion was a delayed reaction to the chip - I don't buy this!
I will now have to fork out $800 for a new window - not impressed ARB.
Tim.

Window exploded out whilst sitting in driveway. Not unusual as it turns out. Buy from competition. Car was sitting in drive with noone near it. Nothing in back noone mowing near it and car has never towed nor been offroad. Shocked that I was initially ignored and then begrudgingly offered a paultry discount on a back window and no responsibility was declared. I have literally sold hundreds of Arb products over the last fifteen years at car dealerships. I will not recommend anymore. Very disappointed.

First micro switch failed a year and a half ago, had to open the rear canopy door with the key, now the micro switch has failed again but this time when I unlock all the doors the rear canopy door completely opens as well as unlocking, been waiting for a new micro switch, now not in warranty. Hope it fixes it. The rear door is hard to open also when the temperature is over 35.

Our Ascent canopy is less than 6 months old and my wife went to open it and it just exploded. Luckily she was not badly hurt but the clean up took hours. It appears this is a recurring problem so why does ARB still sell them! Downright dangerous. To the stores credit their street sales service has been great.