After some very detailed and unbiased help, I bought some gear for my land cruiser. I couldn’t pick my car up until 20 minutes after closing and not only did Blaine wait for me, he happily ran me through all my new toys. It was close to 6pm by the time we finished. Everything was installed beautifully and looked awesome. Thanks to Damien and Blaine for a great first time experience to 4wd. Anthony.
Another Classic Canopy glass explosion!
Was in our caravan this morning and heard a big bang. Went out to the car and the drivers side canopy glass has exploded. Rang ARB local store and they said it's not a common thing! Wow they've got that answer down pat now! $430 to fix. You would think after that many similar complaints on here and other forums you they might admit fault! Not looking after the shareholders ARB!!!
- Verified customer
Dodgy bush ranger lights
Went outside one night to shut house gates & noticed Hilux spotlights beaming bright after turning them off & taking keys out of ignition after driving...rang ARB & they tell me it happens all of the time & take it in to be fixed. They were only installed 2 months ago, why didn’t salesman tell me this before the purchase?
A massive inconvenience buying already known faulty product & now having to spend my time getting back in to have it fixed.
Nothing in stock, didn’t even receive everything I needed
Wanted roof racks and bike racks for my suv. Had no bike racks in stock two months wait for them. Picked up my roof racks two day later but didn’t get everything I needed to install them and the feet that I needed were not in Stock. They said They would get them for me the next day, no phone call or a update the next day. First time buyer but never again.
Exploding rear glass on classic canopy . how embarrassing.
Was at the service station when after putting something in the canopy fridge, the glass shattered in my hands half way down to close.
I couldn’t believe it. Glass everywhere with multiple cuts on hands and feet from when it fell. The sound was crazy loud and alerted a motor home couple on the next bowser who checked if i was ok. This issue really needs to be fixed by arb as it seems to be a common issue and is very dangerous. This was not an impact caused issue and nothing else was in tray. Not looking forward to sorting out replacement. Considering removing and replacing with hard top cover.
Ordered a canopy. Waited over a month. Finally got my car in for fitting christmas eve and received a call 1 hour later saying they got the wrong canopy for my car. Another 4 week wait to get another. I have planned an Australia tour at the end of January and needed the canopy. Now I'm stuck with no canopy, have to cancel all bookings for drawer installs and auto electrician, as I have already rented my house out and can't leave without the canopy im now left homeless if I can't find another company who can do it before. Very very unacceptable service. Now I hear about the glass breaking on these canopies and there is even a broken glass club maybe its for the best. ARB have lost me. I won't be back. SCREWED ME OVER BAD.
Just don't use ARB
Save yourself time and money and use another company. Wasted so much of my time and $$$$ because I had to go to court over a faulty issue. They would not speak to me to resolve the issue and blamed everything (and I mean every) stupid thing to avoid paying and blaming it on me. They even got the "big" bosses to try and intimate me to back down. Thanks to my lawyer and and the judge I won and will never use or recommend ARB.
Just stay away from ARB.
Ascent canopy glass window
I have owned the ascent canopy from new on my 2015 Ranger wildtrack, I find having the extra space in the back is fantastic for camping but last week the side window exploded for no apparent reason, I had parked in a car park with the canopy air vent open and on my return the back window had exploded it was witnessed by a elderly couple sitting on their verandah having a drink no more than 100 yards away, they said no one was around and they literally saw it explode, has anyone had any luck with an explanation fro. ARB as my local sore said that that's un heard off and unfortunately it's going to cost $410 to fix it? Cheers
Exploding Glass Club, Thanks ARB for the condescending comments
Once again another exploding glass for no reason on the back glass of the ARB assent canopy (not even two years). just can’t believe there is a club! Rang ARB main office and when I told him about this, he replied that the glass doesn't just explose, as its " safety"!!!!, something must have hit it.... I didn't want to insult my intelligence anymore with the sales pitch of how great ARB products are and that what I'm claiming is not true, but admitted it happened in the past models, not mine ... this guy needs to google ARB exploding glass !...!!!. BTW all I was asking for a non glass replacement, which he claimed was "illegal" wow....he was very disinterested, Customer service crap!!! The Glass is cheap Chinese product that they want $660 for the glass only , plus labour. Dont buy ARB canopy.
Great value and quality
The ARB Nomad Check shirt appears great value at $79.00. I bought a red one from ARB Wentworthville NSW and am very pleased with the attention to details like strong button holes, extra heavy duty pockets akin to a jacket, very comfortable and warm material.
Hi. I went to arb 4 a winch fitting. Appointment was for 12.30. Two oclock they saw to the fitting. Over the next halfhour I developed food poisoning and became very ill (dodgy piece of fish). I spent some time vomiting in the shrubs. A kind gent brought me some water (employee). My guts were in turmoil so I went to ask 4 a toilet. Not 4 public I was told. Go down to the servo. But I cant make it. Go to the waiting room, was suggested. I did and same gent came and told me his boss said I could use their toilet. Ok. I finished and went back to w...aiting room. I was still vomiting. A kind girl got me a bucket and with mask on proceeded to sterilize the area I was still resting in (with mask and covid awareness,i was still in the room, vomiting in my presented bucket. In a bit, an upstart came and told me that it was not a good look on the showroom floor (I was in the waiting room still AND DEMANDED I vacate the premises and take my bucket with me. I left and sat on cold concrete outside untill my car was ready. That is the service of HOBART ARB. Not at all acceptable.
Wow can’t believe there is a club! Went to lunch on the weekend and was only away from my ranger for an hour, on returning my drivers side window on my canopy was shattered. Cafe had cameras and there was no one near the car while we were away! Rang ARB Albury and a very disinterested lady told me to bring the car in to get measured for a replacement! Customer service NIL!!!
Another phantom glass exploding!
Yep, me too! Now part of ‘that’ club where the glass in my ARB exploded while parked with no human activity involved. Rang ARB head office, argued my case but alas, they have all the answers , “ chipped glass, impact causing stress, over 3years old”....etc. Might put an EMU WING in instead, can’t see the point of rolling the dice again.
Exploding Ascent Canopy side widow.
Ford Ranger 2014 parked in driveway when for no reason the ARB Ascent Canopy side window exploded. With a bit of research it appears to be a very common problem. Arb advised they were unaware of any issues. 4 weeks to get a new one which is a pain in the A.
Exploding canopy glass.
I guess I am now in the ARB canopy glass exploding club. Just last week, while hooking up the trailer, the rear glass exploded for no apparent reason. The rear glass was open at the time. While I suffered some minor nicks and cuts to my right arm, I am on blood thinners, luckily nothing major.
Does ARB know how dangerous this or don't they care ?
I would rate 0 stars if I could
I wanted to give some feedback regarding our recent experience at ARB Elizabeth.
After a lot of consideration, we decided to invest in a bulbar and winch for our Land Rover Discovery. My husband went to the store to enquire about this, and was served by the rudest most unhelpful man (he didn’t get his name). My husband didn’t know exactly which winch he wanted , and asked advice, only to be belittled, presumably because he didn’t have the knowledge of the sales person. I thought the role of the sales person was to offer advice and make reco...mmendations. When my husband dropped the car in for the fitting, he said “I’m dropping my car off for a bulbar and winch”, to which the salesperson said “Oh, we’re doing a winch too, are we?”, as if it was a huge inconvenience to do this ‘extra’. That was my husband booked in the first place, so why didn’t they know they were fitting a winch??? And if he didn’t clarify, I assume it wouldn’t have been done. When my husband piked the car up, [name removed] did the handover. After my husband paid, [name removed] said to him “I’m not going to bamboozle you with information, the instruction book is in the car”. This is absolutely disgraceful customer service. We had just spent $4200, and he was not even willing to spend 10 minutes to go through the basic operation and safety instructions for the winch. When he returned home, my husband invited a friend (who thankfully has a winch on his car, and had some knowledge) to come and have a look. One of the first things he asked was “Has the rope been tensioned”. We have since found out this is quite important to do with a new winch. Nothing was mentioned about this on handover.
Canopy Exploding Glass
New near ARB glass fitted to my D22 canopy. Went to close the lid and it exploded in my hands.
They said not under warranty because I fit it myself and I probably did it wrong.
I will not buy another or rep their brand. All just overpriced Chinese garbage.
Questions & Answers
So how many people have been successful in getting the rear window replaced after it explodes in there hand and it’s 1 month old. In the process now talking to arb.
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