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ARB

ARB

2.1 from 61 reviews

Reviews

(12)
(2)
(3)
(10)
(34)
  • Product Quality
    2.0 (14)
  • Return Claim MadeYes (3) · No (14)
  • Customer Service
    2.5 (15)


Nat

NatPerth, WA

Exploding Glass Jan 2020

published

Standing along side vehicle with ARB 2 yr old canopy, rear glass tailgate open when it exploded showering glass in a 2 meter radius can't believe this is acceptable someone is going to get seriously hurt
Rang consumer affairs who acknowledge it does happen, no one hurt no action required, WORK THAT OUT

Customer Service
Product Quality
Return Claim MadeYes
Store LocationOsborne Park WA
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Domenic  Mazzei

Domenic MazzeiSydney, NSW

Excellent product

published

Have just fitted an alloy bull bar from arb Morebank 103 Newbridge rd could not be happier with both the product and service anyone thinking about fitting a bull bar or any ARB accessories for that matter I would recommend them

Customer Service
Product Quality
Return Claim MadeNo
Store Location103 Newbridge rd Morebank NSW
See all answers
Paula

PaulaSoutheast, SA

  • 2 reviews

Arb ascent canopy pop out window (not lift window

published

Window failure Latch broken again. ARB said pop out window must be closed while driving . It is disappointing and annoying. I would not recommend ascent canopy especially one with pop out windows

Return Claim MadeNo
unsatisfied customer

unsatisfied customerSouth West, WA

  • 2 reviews
  • 1 like

ARB Mandurah

published

Not open on time had to wait.Job card wasnt ready so i assume i wasnt expected that day (they forgot i reckon)Was told i would get a call when car was ready dropped of at 8am for a set of rear springs (2 hours work at best) i rang at 4.30pm because they close at 5pm.Car was ready when i got there all day to fit a set of rear coil springs not good service i cant believe you need the vehicle all day for a two hour job.I was asked to give feed back via the handout they gave me but wouldnt work on the Web site (weird)Staff were friendly enough just a bit disorganised.

Peter

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMandurah
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Disappointed

DisappointedSydney

  • 2 reviews

Sydney Artarmon - Worst Store Ever!!!

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationArtarmon
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Emergency services looked after

published

If you are Defence or Emergency services ARB Elizabeth will appreciate your service with a discount - Defence and Emergency services if your adding to your 4WD see ARB Elizabeth first

Customer Service
Product Quality
Return Claim MadeNo
Store LocationARB Elizabeth South Australia
See all answers

Yes.... Yet another exploding ARB rear canopy window

published

It would appear that the back window of the ARB canopy does in fact shatter and explode for no reason. We have footage on our surveillance camera showing the explosion at precisely 6:00 am with absolutely no reason for it to shatter. It would appear we are not the only people scratching our heads by what has happened to the canopy.

Return Claim MadeNo

Lee

LeeCentral West, NSW

ARB side steps for BT50 2010.

published

I found this product to be substandard, it is seated far too high from the ground to be actually used as side steps, thus requiring an extra wide gait to be able to enter and exit the vehicle. When issue was brought to customer service attention, they claimed it was not a manufacturer's fault but a purchasers error. While it may not have a manufactured fault it clearly has a design fault, I find this issue is only with this model as all other ARB Mazda side steps sit below the door sill, as these perhaps should. After spending $1500 for this product I'm left with a dud car and an empty bank account.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationMudgee 4x4 and Camping
See all answers
SP

SP

  • 7 reviews

Yes.. Another exploding canopy glass

published
Store LocationARB dealership.. but not relevant as this appears to be a design issue.
Adam A

Adam ASydney, NSW

  • 2 reviews
  • 1 like

ARB canopy leaking

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationARB St Peters.
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leaney

leaneySouthern and Hills, SA

Expensive junk

published

Today, while Ute not in use, the rear glass of my ascent canopy exploded all over the footpath and road. I was in a shop buying my lunch. Some glass fell into the tub. Nobody was near the Ute fortunately. Now driving with plastic taped on until I can get this sorted.
Canopy initially leaked like a sieve until I siliconed and taped all joins.
Rear lock has stopped working three times so far. Servo’s and switches faulty.
This canopy cost a lot of money and so far I’ve had a problem every six months.

Customer Service
Product Quality
Return Claim MadeNo

Disgruntled

DisgruntledCentral Highlands and Goldfields, VIC

ascent canopy

published

paid top dollar to get the best available.First rain water in both sides between wheel arches and tailgate.window does not seal onto tailgate can see daylight .ARB Shepparton had me spend half a day while they checked it .They said we will try to chanange the seals and thats all we can do. Got a call today that they have the new seals but cant fit you in for 4 weeks. Maybe time for ombudsman. Goning away late July August. No recommendations here

Customer Service
Product Quality
Return Claim MadeNo
Store LocationShepparton ARB
See all answers

Sharyn

SharynSouth East Queensland, QLD

Canopy

published

Locks won’t open with the key. Canopy less than 2 years old with lift up windows and I can not open one side or the back. Spoke to salesman who was not interested.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBurleigh
See all answers

Andrew

AndrewPerth, WA

  • 6 reviews
  • 6 likes

Very poor service

published

I ordered a ARB bullbar in March 2019 and now 2 months later still waiting for delivery. What kind of business does not offer any progress on your order. Very poor service and won't buy from them again.

Customer Service
Return Claim MadeNo
Store LocationCaravan and camping show
Jason G

Jason GSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Not Just ARB, it's the Manufactures Errors

published

Same Glass in my Canopy from ISUZU, ARB have been good with most of their products. Back canopy window just exploded for no reason. So defiantly a problem with the manufacturing of the Glass. New Car 4yrs ago, 4hrs to clean.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationYamanto Isuzu
See all answers
chris w

chris wMetropolitan Adelaide, SA

  • 9 reviews

ARB Tyre deflator Made in China !

published

I was led to believe I was buying an Aussie made product, even the salesman wasn't clear with me when I asked where was it made ? wasn't until i opened it up to find in the instructions it read: "tested and assembled in China using components manufactured in China for ARB" What a shame ! so disappointing..

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAdelaide
See all answers

Tim

TimPerth, WA

  • 2 reviews

ARB Ascent rear glass exploded.

published

My Ford Ranger was parked at front of work. The canopy rear window just exploded on its own, luckily no one was close by. The canopy is just on 4 years old.
I called ARB to insist the the glass must have been faulty for this to happen spontaneously, their response was that there must have been a chip in the glass and the explosion was a delayed reaction to the chip - I don't buy this!
I will now have to fork out $800 for a new window - not impressed ARB.
Tim.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCanning Vale
See all answers

Aaron

AaronGreater Melbourne (Inner), VIC

Exploding rear canopy window. No responsibility taken. Going to fair trading. Safety issue

published

Window exploded out whilst sitting in driveway. Not unusual as it turns out. Buy from competition. Car was sitting in drive with noone near it. Nothing in back noone mowing near it and car has never towed nor been offroad. Shocked that I was initially ignored and then begrudgingly offered a paultry discount on a back window and no responsibility was declared. I have literally sold hundreds of Arb products over the last fifteen years at car dealerships. I will not recommend anymore. Very disappointed.


Adie

AdiePerth, WA

Really bad experience from ARB and Parkland Mazda

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationParkland Mazda
See all answers
1 comment
Adie
Adie

DougH

DougHCobram

Ascent canopy opens all by itself

published

First micro switch failed a year and a half ago, had to open the rear canopy door with the key, now the micro switch has failed again but this time when I unlock all the doors the rear canopy door completely opens as well as unlocking, been waiting for a new micro switch, now not in warranty. Hope it fixes it. The rear door is hard to open also when the temperature is over 35.


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Questions & Answers

RAB

RABasked

to the ARB rep why do your rear windows keep exploding for no apparent reason
Mine is 5yrs old came home to find glass all over the driveway

No answers

Blowsy

Blowsyasked

My 8 month old back window of my canopy exploded do I have any recourse

No answers

Pete

Peteasked

Hi all, I've been reading a lot of broken back window posts.. did ARB honour their warranty and fix them? Do you know if the issue has been addressed? I've been thinking of getting the classic plus, but after reading all this stuff, was a bit put off. Looks like the canopy in general is pretty good, rated at 150kg's for roof racks apparently.. but yeah, any opinions would be great. Thank you

1 answer
Tim
Tim

I had to get the rear glass replaced under my insurance policy as ARB didn't want to know about it. I am getting a genuine Toyota canopy with remote locking on my next Ute and its actually $300 cheaper than the ARB Ascent canopy.


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