1 photo
ARB

ARB

1.9 from 107 reviews · View Statistics
See the Best Vehicle Accessories & Parts Shops in 2021 as rated by Australians on ProductReview.com.au.
Brand Manager for ARB? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

  • Product Quality
    1.9 (49)
  • Return Claim MadeYes (11) · No (43)
  • Customer Service
    2.1 (48)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail

Not Happy

published

Arb wheel arch flares, mudflaps not moved out to match flares would gladly have paid $100 more for them to do it while they had the wheels off.
Wheel nuts both rear were tensioned about right, both front were so tight I had to use 1metre of pipe on wrench to loosen them.
Not happy.

Product Quality
2/5
Incentivised Review No

Refused LR tank install without $4k of Old Man Emu kit.

published

I have a 2021 Jimny bog stock and wanted to upgrade my 40L fuel tank to 80L. They refused to do it unless I spend an extra few thousand on off road suspension all round.

I don't go serious offroading. I want a LR just for more range. The design of the tank is no lower on the frame than the OEM tank. I refuse to believe adding the weight of a small child in the back requires new suspension. They are just upselling and pressuring people into getting products they don't really need.

Customer Service
2/5
Incentivised Review No

LOUSY SERVICE

published

Will never go back to arb again, waited 7 weeks for my canopy, when they fitted it one of there knuckle dragging fitters slipped with the angle grinder and stuffed up my tub liner, got told to go back to ford as my tub liner was defective, just could not be bothered wit the crap pulled it out and had another tub liner fitted by another company DONT GO THERE

Incentivised Review No
Store LocationARB ELIZABETH SOUTH AUSTRALIA

2 new roof top tent, 2 leaking tent !

published
  • Thumbnail
Product Quality
1/5
Customer Service
1/5
Vehicle Accessories & Parts Shops

Find out how ARB compares to other Vehicle Accessories & Parts Shops

Know better, choose better.

Compare all
Adrian B.
Adrian B.Perth, WA

Tomorrow never came

published

Got dusted by ARB in Osborne park in 2014
Tried again to get a quote in 2021- No response
Get back to you tomorrow but tomorrow never came. My fault I didn’t confirm which tomorrow

Customer Service
1/5
Incentivised Review No

Safari Armax ECU sold and pushed by ARB

published

Safari ECU Looming to injectors failed while towing caravan. Better products available on market than this. Do your homework first.

Product Quality
1/5
Customer Service
1/5

ARB ASCENT CANOPY LEAKS!

published

ARB ascent canopy leaks!!. taken back to ARB 4 times and all they did was smear a ton of silicone over the head board and bolts.
Their canopies are overpriced and provide a poor product. I will NEVER buy ARB again!!

Incentivised Review No

Exploding glass club

published

Rear canopy glass went with no explanation. I guess I’ll be having to fork out big money to get it replaced.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Outbackgirl
OutbackgirlFar West, NSW
  • 3 reviews

Cannot believe the 5yr old left side canopy window exploded

published

After reading reviews and my local FB page notified me that my ARB Ascent left side window self exploded and apparently known to happen! I had NO idea.
I bought my BT50 new 5 years ago, left side canopy window exploded everywhere in my driveway. Was told I'd have to wait 6 weeks for a replacement and now discovered that half the roof has sunken in! So it looks like a new canopy not just window replacement. And going to cost me my excess. So not happy!
Has anyone else found that when their ARB Ascent canopy window self-exploded the canopy roof also got sucked in?

Product Quality
1/5
Incentivised Review No
Vehicle Accessories & Parts Shops

Find out how ARB compares to other Vehicle Accessories & Parts Shops

Know better, choose better.

Compare all

Exploding rear canopy glass club

published

2015 Dmax with accent canopy
Went to open the rear canopy today the same way i always do , its 5 years old , when it exploded with bits landing up to 4mtrs away . I rang ARB and the salesman didnt seem to interested and said it happens sometimes and maybe i opened it crooked or something , it was then i told him that while the glass was still on the ground it was still popping and breaking into smaller bits and no it wasnt my fault .
got no joy from them and a new rear window $612 .
Wont be recommending ARB canopies ever again and now regret past recommendations to friends

Product Quality
2/5
Customer Service
2/5
Paul
PaulSouth East Queensland, QLD
  • 2 reviews
  • 3 likes

ARB North Lakes.

published

Up there with the worst customer service I’ve ever experienced. Despite ordering the parts several months in advance, paying a deposit, and being assured that it wouldn’t be a problem, the parts were not available on the appointment day. When I questioned why the parts weren’t available, the response was rude, dismissive and illogical. I only had a 1 week window of opportunity to get the parts fitted before starting a trip, so this was extremely disruptive to my plans. I was promised that they would get back to me by the following Tuesday (3 working days) to give me an update on the parts, that was over a week ago, and I have never been contacted. Very poor form.

Incentivised Review No

Classic canopy fault

published

Purchased new Navara NP300 in November 2019 from Beer Auto group fitted with classic canopy and roof bars. Found out several months later the swing up window at the front cannot be opened past the roof bar supports. (About 75mm)
ARB acknowledge the fault in writing but refuse to act because it's a design issue. The window is there to enable cleaning of the rear cab window but can't be fully opened to perform its designed function.

Incentivised Review No
Vehicle Accessories & Parts Shops

Find out how ARB compares to other Vehicle Accessories & Parts Shops

Know better, choose better.

Compare all
Rob2994
Rob2994AU
  • 3 reviews
  • 1 like

Left my Navara in worse state before it entered shop

published
Product Quality
3/5
Customer Service
2/5
Eric
EricMetropolitan Adelaide, SA
  • 3 reviews
  • 8 likes

Covered in glass

published

I just had my rear classic canopy glass explode all over me as I went to close it!! How do I replace it and why should I this is extremely dangerous!?!

Incentivised Review No
Peter K.
Peter K.Metropolitan Adelaide, SA

Another exploding glass member.

published

Rear window on classic canopy just exploded while sitting in my car. ARB claims this is rare. Apprently not after reading post. I asked ARB in Morphette Vale why does this happen. Answer. Glass is a funny thing. Would not recommend as this is my second exploding glass on same canopy.

Product Quality
2/5
Customer Service
3/5

Questions & Answers

Racko
Rackoasked

Lock on rear of arb ascent not working. Sometimes whirring sound can be heard but doesn't unlock.

No answers
Daniel C.
Daniel C.asked

So how many people have been successful in getting the rear window replaced after it explodes in there hand and it’s 1 month old. In the process now talking to arb.

No answers
Steve
Steveasked

Price to place my smashed rear canopy window on a triton d/cab 2006

No answers
See all ARB questions

Get an answer from our members

Other Vehicle Accessories & Parts Shops

Previous
Next
See all Vehicle Accessories & Parts Shops

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.