Archers the Strata Professionals

Terrible experience. Not 1 item has been addressed or completed in over 2 years. Even admitted they "dropped the ball", but nothing changed. Outstanding maintenance works Lack of communication or response Lack of responsibility Was the worst decision ever made to change over.

I have had a very disappointing experience with the management of my body corporate account. After apparently failing to issue levy notices for over six months, I was suddenly sent an invoice for approximately $3,500 and told to pay it immediately or face additional fees and potential legal action. This situation was entirely the result of their… Read more

own administrative oversight, yet the urgency and tone of the communication placed all responsibility on me.

I contacted them promptly requesting an explanation and a reasonable resolution, given that the missed notices were not my fault. Instead of addressing the issue constructively, they responded by issuing an updated invoice that included additional fees and penalties.

There was no accountability for the initial error, no meaningful attempt to resolve the situation fairly, and no recognition of the inconvenience caused. It is extremely frustrating to be penalised for a problem that arose due to their own failure to properly manage the account.

I would strongly encourage others to be cautious and to closely monitor all communications, as it appears that administrative errors can quickly become your financial responsibility.

Tried calling over 15 times got one answer.But no one was there for my building. Left 10 messages no one replied. the web site doesnt work. Hope we get a new strata operator soon

A big thank you to the Gold Coast office – Letitia, our building strata assistant, and Maryanne, the accounts officer, in the Gold Coast office were very helpful, efficient, courteous and reassuring in providing advice and assistance to faciliate a due payment, when the external payments system malfunctioned. Their solution worked well; Maryanne's instructions were clear, concise and… Read more ·  1

successful. From what had been a stressful situation on Easter Thursday, the result was painless with their support. Our Strata Manager Lesley was on leave at the time, but her approach to looking after our building has been exemplary. Lesley has been by far the best building manager we have had in many years. It is good to know she is backed by an excellent team.

Brilliant communication – Maryanne was brilliant we had a Hick up with our body corp payment due to email server failure but Maryanne to the resuce quickly got it sorted above and beyond Show reply

Arrears with Maryanne – I have been in a situation were I was in arrears, I knew I had money coming in and my husband lost his job. Maryanne helped me navigate a plan so I could still be on the board and kept me accountable. I am not in arrears anymore and really appreciated her guidance. Show reply

Should be zero stars – If you’re reading this review to consider Archers, don’t make the same mistake we did. Four months into a 3 year contract we had already contacted the partners and had no choice but to issue a remedial action notice and then asked for termination. There is not a single thing they did properly/timely/professionally/as promised. Even minutes were… Read more

finally finalised some four weeks late. Every letter we asked them to write was so poor with grammar, incorrect information, repeated sentences etc. They must not proof read. When owners asked them questions, they don’t even consult with the committee and just make up answers that are entirely incorrect. Levies were also wrong with some owners getting discounts twice and sending levy notices with wrong owner for address. Invoices paid late and incorrectly allocated. Then comes the arrogance when you’re doing their job for them to start finger pointing within their organisation as to who was to blame. Zero accountability. Our manager could waste time drafting emails defending herself and scolding committee members, yet she couldn’t find the time to complete tasks that were very outstanding. Called meetings without the required notice period. They operate outside of legislative requirements and do not do one single thing that they promise. Emails to them from the committee are ignored. You will need a very good committee if you’re considering Archers as you’ll be doing their job for them. They charged more than any other manager. We didn’t hear from them at all for the first 6 weeks. We are thankfully free of them now.

Return our money – Madison from Archers was informed that a owner living in our complex verbally abused another resident and arches chose to turn a blind eye no help at all and the person that was getting abused was the chairperson's wife that's how strong is abusive man was couldn't even wait and till the chairperson got home low life has to abuse the chairperson's wife and arches chose to do nothing about it..

Bad service from Sunshine Coast Archers – I have been waiting Archers to answer my emails, my phone calls and my text messages about getting the roof leakage to be fixed last 5 days. Archers is not reliable strata management service provider. I will be looking for legal advice against Archers for their lack of responsibilities. No star for Archers

Friendly, polite service makes my day – I was a couple of weeks late paying my Body Corporate Levy as I was away travelling and did not see the emailed invoice. When I explained this to Maryanne Butler she promptly replied with a lovely email noting my long history of on time payments and issued a credit for the late payment fee. Thank you Maryanne, your friendly, polite service is not something that we see very often in business today. Show reply

Does not follow legislation in my opinion – Archers permit the Sunrise Estate BC to bully and harass businesses and condone the restriction of access to private property and their guests. Andrew Staehr particularly does not assist our BC in following BCCM legislation. I am yet to receive a response from Andrew Staehr to my below email dated the 8th August 2023 from "Hi Andrew, I would… Read more

like your professional advice, being employed by the Body Corporate to advise on legislative matters, on whether withholding gate codes specifically from guests and letting agents is valid or enforceable. Thanks."

Just my opinion!

Service and professionalism – After tardy strata payment on my part owing to conditions beyond my control, i contacted Maryanne from Archers. She attended to this issue with courtesy, compassion and professionalism. Its a pleasure to deal with people who offer solutions to your problems. Thank again. Show reply

Absolutely shocking service – I moved into an appartment managed by Arches within 3 days of moving in my bike was stolen from the 'secure carpark'. When I reported the bike stolen I was told these things happen. But all of a sudden the loading dock door now actually is closed instead of being continually open like it was when I moved in. Then the following week a pipe burst… Read more

that was the body corp responsibility it flooded my apartment and I have been told that I have to claim the damage to my unit on my own insurance. I have a large hole in my bathroom wall that I have been told by the body corp manager that I can organise my own trades to fix it and if I want them to organise it then it will take time and I am not to contact the office for updates. They are never contactable by phone. You get no help and just attitude when you finally get to speak to somebody. Emily Birch is unprofessional and incompetent. Go with a different company to save yourself money and stress and to get a better service.

Lack of transparency – As a Committee member I was kept in the dark about a lot of discussions against me personally secretly being held in emails or phone calls with other Committee members and other correspondence with lot owners. They are not transparent. I wouldn't recommend them.

Don't Make the mistake and hire them – Have been our strata managers for one of the investments I own, their service is non existent and for a company that claims to be in existence for 40yrs (with fake reviews they post on facebook) like they do not even have a direct debit option for paying the quarterly strata levies. They fees are exhorbitant.

Maryann Butler is an asset to Archers – Maryann Butler is an asset to Archers. A long story where I thought I had paid the the account and obviously hadn’t. I spoke with Maryann and without my knowledge she arranged for the overdue fee to be withdrawn. I had never thought that this was possible.

Thank you Maggie! – I paid my BC on time, but into the wrong account. As a result of Maggie’s assistance the discount and late fees have been refunded. Refreshing to be provided with such efficient, prompt and friendly service. Many thanks Maggie.

Unexpected outcome – Didn’t receive my BC fees notice so had to pay an additional nearly $500. Maggie was so helpful with advice and after following what she had said I have received my discounts back in full in very quick time. Thanks Maggie

Phone conversation – It was really nice to be able to actually have a conversation with a person who listened,understood my situation,then find a solution that I would be able to manage,Genuine, Professional and Nice .Thankyou Show reply

A very professional organisation. I rate it highly – For the past few years (accentuated by COVID) we’ve struggled to meet our commitments on our investment properties, two of which were/are managed by Archers. Maggie Powdrell took over our accounts & has remained our primary contact. We would describe Maggie as firm but very fair. Maggie has a patient, caring manner & sympathised with our tenuous… Read more

financial position. Maggie takes her job seriously but we never felt threatened by her approaches. Maggie, than’s heaps for your assistance.

Customer assistance – Since covid began and Queensland tourism was put on review - I have received amazing assistance from Maggie Powdrell . I had to apply for financial Hardship plans to pay the strata and Maggie was extremely helpful , kind and understanding through your this process

Excellent Service – As a committee member and owner in a complex that Archers manage I must say we work well with their team and the turnaround on correspondence and corrective actions is appreciated. We have elected to renew with Archers for another term based on this Congratulations Team!

Incompetent – No levies sent to correct address, nor contact phone number. Incorrect contact information entered into database therefore incured areas. When asked to correct contact information on database and refund money due to their error I was refused. Blatant thieves.

Over load of emails and letters, But resolution when asked for assistance – Have several investment properties, when this particular property came under the management of this company it was non stop, emails, letters, to the point of it clogs up so much that you tend not to pay any attention when receiving anything from this business. When approached to request what we can or can not do on the inside this property in… Read more

regards to body corporate. we didn't get a answer. we submitted what we would have liked to do with upgrading our unit. was requested that we needed to submit details and plans in detail. All we wanted to do was renovate the bathroom with newer items. And add in a kitchenette as we didn't have one. In the end dealing with this body corp has been the hardest one we have ever consulted with. In the end we just had enough of dealing with this company that we decided to sell the property that they managed and invest into another location with a different company. suggest highly speaking to any owner before buying a property managed by this company.

No response – Once again Archers will not respond to emails. They charge exorbitant fees and glibly put these down on your statement as "other", not insignificant they are hundreds of dollars. Their accounting and statements are confusing and almost impossible follow, and two statements for the same period and same property are different( another ploy designed… Read more

to consider confuse) I believe this is deliberate as they rely on owners not bothering to question their accounts. Archers have you captured as you have no say in who manages your building. Archers would have one the most high handed arrogant business models in relation to openness and being informative I have encountered. They are definitely on the side of the building owners and are certainly not their to help their captured customers. I really cant find one good thing to say about this disreputable outfit. I'm on the Gold Coast and [Name Removed] rarely responds to emails and when she does her explanations are impossible to follow. Often emails are not even opened. When asked for an explanation zilch.

Fast & Efficient Service – Dealing with James & Joel was great, they helped me get the documents i required quickly and without any problems. Were very helpful from the beginning and provided excellent customer service. thanks so much

Choose wisely – There are many companies out there, do your research, take your time, don't lock yourself into a long contract, look past the glossy advertising. I sincerely hope you have a more rewarding experience.

Generally a pretty bad Body Corp / Strata company – In my experience, Archers have botched up pretty much everything they do with respect to our building. If you have an alternative choice, use it. Last query I sent through, took a month for an answer. Changes to the way things are operated have been completely mismanaged, consistently. Pretty terrible company and poor operators in general.

Great support – As a supplier to many strata management companies I occasionally have the need to liaise with various people within these organizations. I have found Archers to be sensational every time I have needed to either have a question answered or a problem resolved. Recently i had to discuss an issue (v.small) with Mary Anne in the accounts payable dept,… Read more

what a wonder that lady is, she is bright, cheerfull and so easy to talk with, I felt as though I'd known her for years and when I put the phone down I was smiling.......a rare thing these days. Thanks Mary Anne