Change their bank, blame customers for the new fees incurred
Always paid rates at the post office to ensure the discounted rate. This time paid the rates as usual and then received an account for an outstanding amount because” you missed the on time discount”. Now the onus is on me to find the evidence that this is incorrect. Was later informed that because they changed their bank I now have to pay an extra fee at the post office and their system doesn’t pick up that I paid before due date!! Now it is my problem!!! Customer is at fault! Of course it was pointed out that is now in the very fine print by PO symbol that I will incur a $2:75 fee, but I can’t read this even with my glasses on. Their new motto is the company is right and the customer wrong.
Reply to emails zero
Sadly I have written emails in regards to advice about air conditioner in my apartment. I have never received a reply.
Staff turnaround is very high in the Sunshine Coast branch and I believe that the continuity of care and knowledge in regards to particular issues is negligible.
I emailed the the manager of the sector, but received no reply. High Body corp fees for very poor customer service. Very disappointed.
Terrible customer service, not sending invoices on time, rude, racist!!!!!
I am an owner of a unit in Brisbane CBD and sadly this so called "company" has been the strata company. I have always paid my invoices on time (for the past 4 years since I owned the unit). Last quarter Archers (their employee Maggie) forgot to send me an invoice and she decided to send me another invoice couple of months later which included penalties and additional fees of $600. That was completely unacceptable for me as I never received the first invoice. I called and explained to Maggie that I never received the original invoice and if I di...d I would have paid it on time as I always do and always have. She didn't want to hear it and was very rude to me and made some racist comments about my background. I asked for a manager to call me but instead someone called Jessica just emailed me and asked me to pay the new invoice. I asked to speak to someone from the management but never received a phone call. Seems like this company is a scam and think they can treat people with disrespect and simply charge astronomical fees. They do not want to communicate and are extremely rude and unprofessional. They also hide behind the so called committee which I am very suspicious about their relationship. Their disrespect to customers must stop and I demand here a manager to call me. You will not disrespect me and my family and steal my hard earned money!!! Shame on you!!!
Don’t even bother! Not solution focused, poor costumer service and no value for owners
Orientated by Committee, not owners.
Failed to provide prove of motion, vote and owners over all requirements.
Contacted 3 representatives, management and CEO, no answers, blocked my email and CEO couldn’t care less.
If you are shopping around, I would personally advise you to find another Strada management.
Negative 5 stars
Total lack of ethics and are now screwing those impacted by Covid 19. For years they have fleeced owners. Never return phone calls. Overcharged on services. If you have any issue that needs attention, good luck getting a return phone call.
Total lack of professionalism.
Don’t receive notices on time. AGM’s are notified after the event. A shame.
Frank is very good and forthright
I have been dealing with Frank Griesau and Archers for around a decade. The organisation and Frank greatly assist our committee to maintain legal compliance and always provide frank and fearless advice.
Knowledge of the Industry
I have been dealing with Frank Griesau or approximately 5 years , and there is no doubt that without his extensive knowledge of the industry my job as a Building Manager would have a lot harder. I would certainly recommend Archers, and in particular Frank.
Sound advice from a professional
I have found Archers' manager in Townsville, Frank Griesau, a very professional and forthright advisor. He understands the needs and aspirations of all catergories of owners and encourages consideration and respect between members of Body Corporates. His advice is based on a thorough knowledge of State Regulations. I have always found Frank to be totally dependable and prepared to put in the extra effort to keep Archer’s at the top of their game.
PROFESSIONAL AND ALWAYS HELPFUL
As a member of our Body Corporate Committee for nearly 10 years, Archers representatives have always provided prompt and efficient service whenever it was needed. As a Property Manager, I have always been able to call Frank G for his advice and he takes time to offer his expert advice in a range of matters - nothing is ever a bother and I appreciate it very much.
Extraordinary Service By Local Manager
Our local manager Frank Griesau has been a rock for our body corporate and the committee. Frank is always available to cast an eye over something or give an educated opinion. I cannot recommend Frank and Archers more highly.
Frank Griesau and Archers in Townsville took over after a disasterous relationship with another big BC management in Townsville. I cannot fault them. Frank has always time to explain, educate and advise us to make the BC better. From 4 BC managers that I deal with, Archers tops them easily. I feel sorry for those who believe that they are bad and should be avoided. Yes, they ask $$ but would you work for peanuts when providing stressfree living for the people?
A Pleasure to deal with
Our Body Corporate Committee has been dealing with Archers in Townsville for many years. Their understanding of the relevant legislation and it's application is truly impressive. I have personally benefitted from the guidance and education that is freely offered to help me fulfill my role as an active committee member. I thoroughly endorse 'Archers the Strata Professionals' as Body Corporate Managers.
Archers Strata Professionals Townsville
after experiencing local body corporates and others, I find Archers strata professionals, the most professional body corporate I have ever dealt with. always on the ball and ready to help.
Genuine and Efficient
I find Archers excellent to deal with, always prompt, extremely knowledgeable and always follow up and organise everything that is requested of them. Joel McBride from Airlie Beach office is very easy to deal with and acts on all matters promptly and efficiently. Joel is genuine and provides nothing but the highest standard of service and is dedicated as is his assistant, Sarah. I highly recommend Archers Airlie Beach.
professional & experienced
Archers The Strata Professionals provide a very professional level of service, taking the time to educate all its members on legislative changes and key issues affecting all areas on Body Corporate Management. I have found them to be prompt with advice and guidance. This high level of support facilitates our Body Corporate Committee in running an efficient, compliant and fiscally responsible complex, which perhaps most importantly, assists in generating a confident and harmonious community for our residents to come home to.
Archers have managed The Dalgety since 2010. We have always experienced exceptional service and advice providing owners with the confidence that our interests are well looked after. I have experienced this high standard from the outset. Archers provide us with guidance through every facet of management with a thorough explanation provided on all matters related to running the affairs of the Body Corporate.
Slimiest people on earth - Avoid archers if you value your property!
Body Corporate Regulations require levy notices to be given to lot owners at least 30 days before due...i have not been receiving regular levy notices since the year 2011 (but have been receiving someone else's) and now the muppets of Archers want to take me to court to make me pay for their mistake!
Not Happy At All with Archers
Nick Cammans says it all and I totally agree, Archers do exploit property owners to the max. I find a total lack of ethics in them, they simply make excuses for their lack of action when some should have been taken. There is little thought for the owners or the tenants. My advice is stay away from them and thoroughly check their review site..
Avoid Archers "The Strata Professionals" at all cost
Communication, transparency and competence of this firm are some of the worst I've ever seen. Take your property management issues in the Whitsunday somewhere else. Also, when Units floods, It takes them years of hostile emails back and forth just to get the insurer to come visit and provide an assessment. Fail to provide any assistance whatsoever. Complete incompetence.
Owners ensure these matters are heard at VCAT.
April 15th 2018 Update:
I totally agree, Archers do [Word Removed] property owners to the max. I find a total lack of ethics in them, they simply make always excuses for their lack of competence having been involved with them for 10 years.
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