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Avoid avoid avoid!!!!
Don't go with them! This was the biggest mistake i wish we read the reviews.
They deleted their business from Google as there were many bad reviews including our.
They took our money and never provided the service. Unprofessional!!! Stay away!
terrible people, ugly,
We paid for the removalist service. They didnt even give us a receipt. They did not the service and didnt give the money back. Now i had to go court to get my money back. [names removed] = Bunch of crookies
Excellent removal service
AR Removals relocated my furniture and other household goods on 30th April 2020 in the suburbs of Adelaide. Mat and his assistant were excellent. They were very careful with everything and there was no damage to either my house or my possessions. They were diligent, wasted no time and courteous. I felt that they delivered a valued service at a good price. Mat has years of experience and I was confident that he was doing everything well as I oversaw the move. I highly recommend this moving company.
New owners..they're awesome now!!
It's sad these people are suffering after buying this business due to bad reviews from previous owners. We just got our 65inch delivered from gold coast to melb and nearly didn't go ahead because of the bad reviews. They are really nice people to deal with and the delivery man was awesome and nice! He wrapped our TV in blankets and tied it down everything was secure. Really stoked we took a chance on them cuz our TV is in perfect condition and they were really nice to deal with. Don't let the crap reviews stop you from going with them! highly recommend the new owners!!
Be careful, the worst removalist experience
My family had one of the worst experience of our lives by hiring these scammers. They did not do the service and we lost our money. We called 000 and reported them. We encourage you to do the same. Be careful with [Names Removed]. They are nice until you pay them. Then, your money's gone.
DO NOT TRUST this company with your goods
My business used ART removals recently to transport goods from Victoria to the Gold Coast for an event. On the first delivery the truck caught fire and our goods were delivered with black smoke marks all over them and smelling of smoke. They never alerted us about the damage, we had to find out for ourselves. We had to throw some of the goods out and pay over $800 to get others cleaned - ART Removals promised to cover the costs of this with their insurance but they pocketed the insurance claim themselves and never paid us a penny. And it gets w...orse - on the second shipment (which was mysteriously delayed for a week) they left our goods out in the rain at their depot and they arrived soaked and with water damage. Also several of our other trolleys and other equipment went missing during the move, presumably stolen. We have tried to contact the company but they have ignored any attempts to resolve the issues with our deliveries and our family business has been left thousands of dollars out of pocket. Please do not use this company for your personal or business goods.
Art removals went above and beyond for me , truely beautiful people ! Communication was excellent and I was informed when my item was picked up , they were also good enough to take photos of the fridge I brought so I knew the condition :) When Sam dropped the fridge off to me he was nothing but lovely ! My fridge had not a single mark on it ! He cared for it so well ! I highly recommend to anyone needing to move :) A+++++
Couldn’t recommend highly enough! Went beyond and above with the service. Irini was professional and
2 bedroom unit
Long distance, Queensland to Victoria
Yes, on time and kept me up to date with what was happening
Sam and his team moved a two bedroom apartment’s worth of furniture from Sydney to Melbourne for us.
We asked them to deliver quickly over the 2019 new year period. We had a tight budget. They delivered.
Absolutely quality service from beginning to end!
I had the huge task of moving equivalent to 3 bed house from Brisbane to 3 hours west. My decision to arrange a removalist was well worth every cent to leave it all to Sam and his boys. The quality of care taken, from packing to placement in my new house was all taken care off for me. Good old fashioned service with a smile is a rare experience these days. Thankyou to Irini in the office for keeping me posted on all the details and answering all my questions. If your needing a removal big or small I recommend highly getting a quote from these guys. I found the costing was highly competitive and well under any quote received for local businesses. It was a pleasure thankyou so much Art Removals
I had to call 000.
Moved interstate, originally had good customer service. Which quickly turned to crap once questions were asked after pickup, with delivery being late, furniture and belongings being damaged, aggression from the delivery driver whom also made threats to my family. I called 000 and he quickly changed, started shoving our stuff at us to get off the truck and he took off. I then went to the police station to make a report as he threatened violence to my family. Got charged by company extra although shouldn’t have as if things were packed properly i...t wouldn’t have gone over cubic metre. Was told our stuff would stay on the same truck from pickup to delivery, but it had been moved completely onto a different truck and company even lied to the police about that. Very disappointed.
Moving is so stressful so customers want to know that they are being looked after and that the services they invest their money in meets their expectations. This backloading removalist company didnt meet standard servicing expectations in my experience. My move was a x2 bedroom unit move interstate. They (the owner and boy/ helper) arrived with a broken down truck, and attempted to move my valuables from the broken down location to the agreed location. He then opened the truck where i found my valuables not secured. He told me that he had just...came from another delivery and unloaded another persons load and repacked mine in. He then continued to unpack my items, where i found that some were already marked and nicked/damaged. I didnt feel comfortable with this situation overall. Furthermore, the rest of my valuables would've been made to be unattended on the side of the road whilst him and his one assistant moved the items to and from. I refused for this to happen. After an hour of me trying to express to them that i wasnt happy with this, they finally agreed to meet the next morning and he take his truck for repair over night. The next morning he opened the truck where i found my items to be not secured. My flat screen TV found face down in the truck, furniture items damaged (my desk chipped, chair seat cushion ripped, scratches on the TV's..etc). When i tried to take photos and ask about the insurance policy, he started to become argumentative and moved the items as i took photos of them. I took photo evidence of the damaged furniture. I tried to call his office base, but was met with no understanding. The person i later found out was his wife, and this was a family company. He then decided to charge me an extra $250 fee as my unit was on the next level. He and his wife knew this prior and we both agreed to this deal in prior negotiations - as the way they work is to pay all costs up front prior to the move taking place and sign a contract. But due to the argument he told me that if i didnt now pay this fee on the spot he would leave my stuff out at the front of the location for me to take up by myself. He had no care for me, my belongings or the customer experience he was giving me. I couldnt call an independent party to help me, as his office base was his own wife/partner. I therefore posted a review on this site later on, his wife then messaged me after seeing my review and threatened to sue me for defamation. I spoke to lawyer who informed me that i had a right to speak about my bad customer experience so long as it was a true reflection of my experience. I also spoke to product review customer service who agreed that i should not be made to feel threatened by the company, so long as my review is within their review post guidelines and terms policy. I believe that if they can fix the way they deal with their customers they may do better.
Excellent service 10/10
We used them for a move from Canberra to Queensland and they were excellent! Could not have been happier with the service. We initially used another company and had the most drama ever! Should have used Art Removals and storage initially! Thank you team for all your help.
I will admit, I saw the amount of terrible reviews online on the day my furniture was due to be picked up and I had a bad feeling after reading them. However, I had two lounges sent from Newcastle to Melbourne with zero issues. The lounges were a very soft fabric and quite expensive but both were delivered with no marks or damage. I had a few different bags with the feet and other various pieces (pillows etc.) and all of these came off the truck without any issues. The driver knew exactly what I'd put on to the truck and got it off with no issues.
Very quick turn around too. No complaints here!
The move - a backload from Cooma in southern NSW to Qld Sunshine Coast went smoothly, efficiently and as promised.
From my initial inquiry through to delivery, all was done expediently, politely and helpfully. Regular communications ensured there were no surprises.
The guys on the truck were careful, considerate and polite.
Can't fault Art's service and would certainly use them again.
They have my recommendation.
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