Don't respond to "price beat" requests even though they promote that they do it
I've attempted to have several items prices lowered to barely a few cents-few dollars below competitors but have not heard back about a single one in the last few weeks.
I'm only asking them to go a few cents to a few dollars below the competitors price. These are on items that sell for 250-750. So it's a tiny percentage of a discount.
It's also not always the cheapest option on offer that I ask them to price beat. I just want them to match a major competitor.
Exceptional Service and very happy with the price of the product
On the back of a fathers day gift voucher for Derringers, I decided on a Boss Blues Driver Effect Pedal. Problem: Expensive and the voucher only went so far. Solution: I asked the helpful assistant Fenton (hope I spelled it correctly) if there was discount or better price. Reply: Without batting an eyelid, he said "If there is a lower price online for another retailer and they have it in stock we can match it". Outcome: A very good online price was found by Fenton and they matched it. Result: One happy dad and owner of a Boss Blues Driver Pedal and the out of picket far less than it could have been. Well done Fenton and thanks Derringers.
Fantastic service by Derringers Music Online!
I had always wanted a Gibson Les Paul Standard but there aren't any decent music stores in my town. Derringers had one advertised that was exactly what I wanted/needed and at a great price, so I phoned Andrew and we discussed my concerns at buying a very expensive guitar in this way. I needn't have been worried - Derringers' professionalism and expertise shone through. The guitar arrived well set-up, with transport insurance covered by the store. After-service care was also provided when I needed to ask Andrew a couple of questions over the phone. Wonderful transaction and purchase!
No follow up service faulty product.
Bought a amp off of these guys. Was the last in stock . Pretty sure it was a older floor model. Which is fine but i paid full price . Charged for shipping to bendigo because its out side metro area? Bendigo is barly an hour from melbourne. as metro as it gets
. The amp has been freezing since i got it i have sent em emails as recommended by marshall as the lasteat firm ware made it just as bad and have not heard back from them . Only postive experience was the manager he is very professional great sales man and a nice guy but this store is dodgy i should of connected the dots haha. Waste of money. Do not buy 1 in stock items from these guys ull pay full price for floor stock garbage .
Excellent service and fantastic prices.
Friendly staff, excellent products and great prices offered both online and in store. Staff always going above and beyond to assist with products. The go to music store in Adelaide.
Fast delivery, great service, multiple payment options
It has been a wonderful experience to be able to purchase top quality musical products and pay in installments and at my ability. The customer service is 10 out of 10. Delivery is so quick. I have been absolutely satisfied with Derringers Music. Thanks guys.
Product advertised for sale but after 1.5 mths still no delivery!!!
Product advertised online for sale. Purchased and paid for the item up front. After 6-weeks, still no product. Derringers blame me for not calling them prior to purchase to see if they had stock as advertised online!?!? Now they refuse to refund my money!!!
Never say never
Never say never.
I have never advertised or promoted a business I am not yet involved with. Yesterday I had an experience that calls for change.
I stopped at Derringers to pick up some strings and have a look around. I went home to re string my guitar and the G string broke under little pressure. I called up and went back to shop a little grumpy for the second trip. Anthony B at Derringers gave me exceptional service, advice that made perfect sense and a new technique of string winding.
Sounds super basic right? Well as it turns out I was ...
A fantastic customer experience
Purchased a custom colour Pearl Reference Pure drum kit with extra floor tom, snare and some hardware. Derringers Drum shop was helpful throughout the experience, giving me excellent pre-sale advice, and keeping me updated throughout the six month special order time frame. They were also great sorting out an issue with shipping the kit to me. All in all, a very positive customer experience!
best music shop there is
The best customer service ever, helped me (first time guitar buyer) find the best option for my learning and sold me my first ever guitar. Helped me make a decision about what was best for me, instead of just selling me something that may not be what i needed. Anthony served me today and was fantastic :)
My husband and I have been to Derringers multiple times and the guys are always so helpful and friendly. If you don't want to be bothered they will leave you alone however if you have any questions they will give a very detailed answer. There is a massive selection of musical equipment. When I walked into the guitar section I was blown away at how many there were!
- Verified customer
Purchased some gear and the guys in the guitar shop were, as always, considerate, friendly and professional. This is always the case so no suprise there. Have been shopping here for over 20 years, always a pleasure. What struck a 'chord' in particular was the way dealt with another customer, she had purchased a pricey item for her son i believe, as a gift and it was, its seems faulty, factory issue, she was like a fish out of water but the guys there talked her through everything, explained this issue and swapped straight for another identical unit, obviously she was very happy. Really good to see this kind of genuine effort from a retailer, its becoming rare. Well done lads! See you again sometime.
Great music shop
We buy heaps of musical gear for our home studio, & often use Derringers. There are reasons for this- they're a SA company; they ALWAYS lower their prices so they can reasonably compete with the internet; the staff are helpful & knowledgeable; and they have a great range, from leads, lights, mic's, electronic gear to guitars, drums and amps. If I had to complain about anything, it'd be that there have been a couple of occasions where we've had to wait a little while for customer service - but this gets compensated by the in-depth help that WE g...et, once it's our turn. We don't mind - it allows us to browse and dream on, & we also understand that at times they get swamped - customers usually have a few questions when it comes to buying musical gear, wanting to try n' buy etc - & there is NO shop that can accommodate this 24/7 without ppl having to wait their turn...it never takes that long anyway. Highly recommend this shop for anything musically related.
- Verified customer
Excellent staff, products and prices
Just bought a Digital Yamaha Piano at Derringers on Leader street, Adelaide. Not only was the product and price fantastic, the whole experience was made all the more amazing by Gabriel. Very kind and extremely helpful. He went out of his way to help us from start to the point he loaded the piano and stand into the car. Absolute gentleman!
Have previously bought a Fender guitar from the same store and then, too, the service was exceptional.
Spammers Of The First Degree. Do Not Respect Their Customers.
Without even asking they have spammed me for the past two years and despite emailing them over and over and over again they simply refuse to remove me from their circulation spam list.
I received mediocre service from them, their prices are inflated and cheaper prices can be found elsewhere... oh yeah, and don't, I repeat DON'T give them your email address!
Derringers Music - Happy Customer.
Recently, I purchased the Roland FA-08 Keyboard Synthesizer and a set of Sennheiser HD202 Headphones.
The Roland Keyboard was sent from Derringers Music via Fast A-Z couriers same day delivery, which was fantastic!
The Sennheiser headphones, Derringers Music sent via the same courier the following day of purchase.
The staff that I spoke to, were very helpful with my questions, and a pleasure to deal with.
I'm also wishing to make a note here, that I am very happy that Derringers Music have chosen such a reliable courier company to deliver products to customers. This gives me added peace of mind.
I will continue to purchase from Derringers Music, for great prices and great customer service.
Yes, very happy.
Jo - Adelaide, S.A.
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