Swamp Industries

Beware, this company is selling look a like SHURE microphones, described as DM 58 and DM57, easily misread as SM58 and SM57 models manufactured by SHURE. Very careful with their ad, but deliberately misleading all the same, Caveat Emptor.

Placed an order for the Saramonic K9 at 10:50am. The site said if placed before 11am it would be dispatched. Wasn't expecting much tbh. Item was on its way the next day and arrived within a few days. Everything arrived well packaged. Outstanding.

Outstanding Customer Service (update) – This is an update to a review I wrote previously under Steve D, where the goods I had purchased failed to arrive. After a bit of chasing around between Swamp and Australia Post the issue of the failed delivery of my nephew's Christmas present was resolved thanks to Tim. Unfortunately the missing product was the last one so I chose something else,… Read more

this was dispatched and my nephew received his gift day after boxing day. He was over the moon. The team at Swamp are good, consistency in the level of service varies depending on who you get on the phone, however the manners of the team are impeccable. My last contact was outstanding. Given the experience and what occurred, the team did well given the time of year and the pressure so thanks Swamp, good work So if you want gear from a reliable and helpful vendor, you know what you gotta do, just do it, buy at Swamp. I will be. One last thing, if you do order, request they send the goods using Couriers Please, my original parcel was lost or stolen in transit with Australia Post. Couriers delivered in half the time, so big points to them as well.

Outstanding service delivery – I am preempting this a bit as the goods have only just been purchased. What a great shopping experience, mailed the shop a week or so ago asking if they could hold an item for me. So glad I did, the rest of the stock sold out, rang back and Lynette and Johnny could not have been more helpful informing me they had reserved a unit for me. Missed my… Read more

pick up so rang back this morning, quickly arranged for the goods to be shipped to the nephew. Job done! The staff were were quick to respond to my emails, within less than a day which is bloody awesome compared to some of the other dingbat businesses I have had to deal with. Super friendly and helpful with advice. Will definitely be buying the nephew his birthday present here as well. Want music gear and a good shopping experience, you know what you gotta do, just do it. Talk to Swamp. 19/12/19 Update: Goods failed to arrive, now I am playing email ping pong with the support team, a number of phone calls unanswered, email received saying "The tracking said it is delivered is the address correct?". Further updates to follow.

Excellence in Service and Performance – Working 70 years in the broadcasting industry makes you constantly searching for excellence in product quality and product knowledge. There are countless manufacturers producing often products beyond quality control and distributors trying to sell you all sorts of products being less than professional or in some cases useless for work. Many years… Read more

ago I came across a Fyshwick, ACT company by the strange name of Swamp Industries. At the time I needed new microphones for our radio station at Goulburn and for Radio and Media Productions a community-based organisation. It is obvious that money is always a problem with non-commercial organisations and it makes a difference if you have to spend $2000 for a microphone or only $200. We checked Swamp Industries products out and ever since are customers of the company. The product knowledge is second to none and this reflects in the performance and service. The company has expanded their product range and I am happy to see a company run by young people being successful. Well done, Swamp Industries.

Wonderful company – Couldn't possibly be happier with this company. Extremely knowledgeable and customer service that goes above and beyond. So rare these days! Just brilliant.

Outstanding service and quality – I have used Swamp Industries many times. I don't normally post reviews, but I have been impressed with their consistently great service. This week I ordered a cable via the online website on Monday and it arrived on Thursday - even with Covid restrictions. Swamp Industries provides excellent service and quality at great prices. Highly recommended.

Super fast – Super fast processing and after much ummimg and arring I brought a couple swamp brand TRS cables and have since ordered more, as good as any other expensive brand I'm using.

Don't pay extra for fast shopping – I paid for expedited shipping and according to their website, it should take 1-3 days to be delivered. I put the order in on Wednesday before their cut-off time. The product took five days to arrive in Metropolitan Melbourne. I asked what was happening, why it took so long after paying for expedited shipping. I got a response that was… Read more

little more than spouting kind words about how their product had been delivered and is great but nothing about what happened to the delivery (why it took so long) and no refund on postage was made (especially when the product exceeded delivery times).

Will I use their service again? In a word, NO. I'll go to a local store and pay more for something that I can get straight away and not have to wait for nearly a week.

A spam factory, press unsubscribe? Keep getting emails – F-off Swamp. Fix your jerk off email system where I don’t want nothing to do with you, 2 years of spam so far and I’ll be sure to never come back!!

Disappointed with shipping – I chose Australia Post in Swamp Audio checkout, but my products are being delivered by Couriers Please. Unsurprisingly, if you have experience with Couriers Please, my xlr connectors are over a week late and now have to reschedule work for building my patch bay. They are week late from the original forecast and they’re also 2 days late from the 2nd forecast Couriers Please. Next time I’ll just ship from China direct.

NO COMMUNICATION – I am so disappointed in this company, I purchased an audio rack on the 16/09/20, was out of stock at the time, however, was due in that next Sunday. I received email to say had been despatched on the Monday. At time of writing this review the date is 6/10/20, still have not received the goods, and still have not received communication or apology… Read more

from this store after emailing them last weekend. Yesterday, Australia post emailed to say if the goods have not arrived by 9/10/20 to contact them. I am in customer service, and cannot believe this treatment, and what appears to me to be a total lack of responsibility as a retailer in my issue or a willingness to follow up and call me. It also appears to me that they are happy to take the money on line, and when despatched its no longer their problem, got news for you, it is! and I will not be returning for any other purchases, good luck to anyone dealing with this retailer

Consistently good service – Have used this store a couple of times and their service has been A1. Quickly dispatched and goods always as described. Will be a returning customer. Will recommend to others.

Shocked by how good these guys are and how professional – So bought an item and used express post with the intent of getting it next day. Never happened but wasn't Swamp's fault, what they did do was follow up my call and rectify Australia Posts monumental screw up Just bought another product and much cheaper than competitors. Thank you for caring about your customers, thank you for restoring my faith in online retailers specifically Audio online. Best holiday wishes for your team.

Great service – I have made multiple purchases with Swamp Industries and have only ever had one issue. Every other order, the goods have arrived in perfect condition. The one issue I had was with a power adapter for a mic pre. The original shipment was sent with a chinese power adapter, which is not legal in Australia from a safety point of view. I contacted… Read more

Swamp and made them aware of the issue. They responded quickly and sourced an AU plugged adapter for me. The Alctron pre is great and I own two of them. Excellent Neve reproduction for exceptionally low price. Swamp are a great business and I would not hesitate to recommend them or continue to purchase with them

Top customer service – Recently I bought a microphone cable and it arrived in good time, as described. My previous experience had been with an amplifier purchased from Swamp. This worked fine for a few months and then packed up. Following some very helpful diagnostics over the phone, Swamp told me they were unable to repair or replace this model, and gave me a full refund. I was very impressed with the service.

Crap these guys – ordered 4x fibreglass panels from Swamp as my second time purchasing from supplier ( first order had a total of 4384 ) , one of the panels comes completely busted , frame , panel itself and stained black on a corner. requested refund on one panel as I can't hang it on my walls as possible clients will laugh at me , provide details and photos , no refund no communication.

Exemplary Customer support! – My product arrived damaged (in transit), but I did not take receipt of it for several weeks after purchasing it, because I was away on tour. When I finally contacted customer support about the issue, they were fantastic and replaced it promptly without question.

Worst service ever – Enquired about speaker stands due on 16/12/2016. No response for 3 days, checked website again, out of stock. Obviously, never had stock, or forward order in place. Purchased locally, in stock, $10 more, delivered in 24 hours. Would love to hear from suppliers regarding payment and terms.

A Very Bad Experience – Having won an online auction for a guitar, it took a number of days for the to contact me saying they had made a mistake and couldn't supply the item but supply an alternative or refund. The auction price was very good, and the alternate product was not what I bought or wanted. I was told more stock in January, and when I accepted this, it… Read more

suddenly became unknown when stock would be available.

The whole deal seemed like they were avoiding supplying the product due to the low sale price. To say they couldn't get firm supply times from their distributor seem very odd. Another company could get the product in 2 day.

I had to pay more but got the guitar I wanted from another store that had it in stock and checked, packed and shipped the guitar within 24 hours.

I was offered a discount coupon as compensation but I refuse to do anymore business with them. Not a very reputable business in my opinion.

Couldn't ask for better service – I'm a many times return purchaser and this most recent one, like the previous, I couldn't ask for better service and delivery was fast.

I can't believe how good is the cables – Great cables. I hear that the Mics are good as well will be buying more gear in the future. Great website as well.

Excellent service, great price for quality item – Much cheaper price than others and customer services was excellent. Bought speaker stands and realised they were in my city so I went to check out the quality (as I thought it was too good to be true) and everything was excellent.

Great Service, Will use again – Amazing service and my product arrived 2 days after purchasing and in perfect condition! Definitely recommend and will be purchasing a lot more from them in future.Thanks so much and see you again soon.

Awesome service and value for money – I order 4 guitar pedals online and the service is very fast, I received the items on time and use it right away to our gig, I really like the Daphon compressor, Phaser and Chorus that I both I am very happy but the Overdrive wasn't good enough as I expected but that's alright. What I really like is the service, I definitely recommend Swamp Ind. to my friend, I cant wait to buy again to them.

Excellent service – I am really happy with my first experience here at Swamp. It's always a nervous thing buying online but the guys at Swamp offer a fast and safe service and it's a service I will use again without hesitation. Thanks so much and see you again soon.

Great service and value! – Amazing service and my product arrived 2 days after purchasing and in perfect condition! Definitely recommend and will be purchasing a lot more from them in future.

Great Service, Will use again – Ordered from WA. Ordered product and was mailed the next day and delivered ASAP. Good price and decent delivery time. Will be using them to buy most of my audio equipment from now on. The courier company they use doesn't have the greatest website or tracking service but product was delivered on time.

Perfect – I have bought many items from these guys and all items have been perfect. Nice quick postage too which is great. I'm always happy to shop with swamp.

Excellent Customer Service. Good product – Fantastic seller. Very quick postage and great item. Value for money. Highly recommended. A++++ Would buy from them again. Thank you.

Great Drum Throne ! – Bought the Hydrolic Drum Throne great product really works well. Plus Super Fast shipping very happy customer! Will buy from Swamp Ind again!!