Outstanding Customer Service (update)
This is an update to a review I wrote previously under Steve D, where the goods I had purchased failed to arrive.
After a bit of chasing around between Swamp and Australia Post the issue of the failed delivery of my nephew's Christmas present was resolved thanks to Tim.
Unfortunately the missing product was the last one so I chose something else, this was dispatched and my nephew received his gift day after boxing day. He was over the moon.
The team at Swamp are good, consistency in the level of service varies depending on who you get on the ph...
- Online store
- Verified customer
Shocked by how good these guys are and how professional
So bought an item and used express post with the intent of getting it next day. Never happened but wasn't Swamp's fault, what they did do was follow up my call and rectify Australia Posts monumental screw up
Just bought another product and much cheaper than competitors.
Thank you for caring about your customers, thank you for restoring my faith in online retailers specifically Audio online.
Best holiday wishes for your team.
Outstanding service delivery
I am preempting this a bit as the goods have only just been purchased.
What a great shopping experience, mailed the shop a week or so ago asking if they could hold an item for me. So glad I did, the rest of the stock sold out, rang back and Lynette and Johnny could not have been more helpful informing me they had reserved a unit for me.
Missed my pick up so rang back this morning, quickly arranged for the goods to be shipped to the nephew. Job done!
The staff were were quick to respond to my emails, within less than a day which is bloody awesom...
I have made multiple purchases with Swamp Industries and have only ever had one issue. Every other order, the goods have arrived in perfect condition. The one issue I had was with a power adapter for a mic pre. The original shipment was sent with a chinese power adapter, which is not legal in Australia from a safety point of view. I contacted Swamp and made them aware of the issue. They responded quickly and sourced an AU plugged adapter for me. The Alctron pre is great and I own two of them. Excellent Neve reproduction for exceptionally low price. Swamp are a great business and I would not hesitate to recommend them or continue to purchase with them
Top customer service
Recently I bought a microphone cable and it arrived in good time, as described. My previous experience had been with an amplifier purchased from Swamp. This worked fine for a few months and then packed up. Following some very helpful diagnostics over the phone, Swamp told me they were unable to repair or replace this model, and gave me a full refund. I was very impressed with the service.
Crap these guys
ordered 4x fibreglass panels from Swamp as my second time purchasing from supplier ( first order had a total of 4384 ) , one of the panels comes completely busted , frame , panel itself and stained black on a corner. requested refund on one panel as I can't hang it on my walls as possible clients will laugh at me , provide details and photos , no refund no communication.
- Verified customer
Exemplary Customer support!
My product arrived damaged (in transit), but I did not take receipt of it for several weeks after purchasing it, because I was away on tour. When I finally contacted customer support about the issue, they were fantastic and replaced it promptly without question.
Excellence in Service and Performance
Working 70 years in the broadcasting industry makes you constantly searching for excellence in product quality and product knowledge. There are countless manufacturers producing often products beyond quality control and distributors trying to sell you all sorts of products being less than professional or in some cases useless for work. Many years ago I came across a Fyshwick, ACT company by the strange name of Swamp Industries. At the time I needed new microphones for our radio station at Goulburn and for Radio and Media Productions a community...-based organisation. It is obvious that money is always a problem with non-commercial organisations and it makes a difference if you have to spend $2000 for a microphone or only $200. We checked Swamp Industries products out and ever since are customers of the company. The product knowledge is second to none and this reflects in the performance and service. The company has expanded their product range and I am happy to see a company run by young people being successful. Well done, Swamp Industries.
Worst service ever.
Enquired about speaker stands due on 16/12/2016. No response for 3 days, checked website again, out of stock. Obviously, never had stock, or forward order in place. Purchased locally, in stock, $10 more, delivered in 24 hours. Would love to hear from suppliers regarding payment and terms.
A Very Bad Experience
Having won an online auction for a guitar, it took a number of days for the to contact me saying they had made a mistake and couldn't supply the item but supply an alternative or refund. The auction price was very good, and the alternate product was not what I bought or wanted. I was told more stock in January, and when I accepted this, it suddenly became unknown when stock would be available.
The whole deal seemed like they were avoiding supplying the product due to the low sale price. To say they couldn't get firm supply times from their dis...
- Verified customer
Awesome service and value for money
I order 4 guitar pedals online and the service is very fast, I received the items on time and use it right away to our gig, I really like the Daphon compressor, Phaser and Chorus that I both I am very happy but the Overdrive wasn't good enough as I expected but that's alright. What I really like is the service, I definitely recommend Swamp Ind. to my friend, I cant wait to buy again to them.
Great Service, Will use again.
Ordered from WA. Ordered product and was mailed the next day and delivered ASAP. Good price and decent delivery time. Will be using them to buy most of my audio equipment from now on.
The courier company they use doesn't have the greatest website or tracking service but product was delivered on time.
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