Ash Moseley Homes

We have build twice with Ash Moseley Homes with outstanding results – As stated in the title we have built two homes with Ash Moseley Homes. The first home was built to perfection exactly as we wanted, with a smooth process from start to finish. We sold that home and went back to Ash Moseley Homes and asked them to build us a dream home. We did not ask any other builder to quote. Their input was unbelievable and invaluable. Our home ended up winning Master Builders outright House of the Year 2014. Our sincere thanks go to Ash and Michelle Moseley for outdoing our expectations. In short, if we were building again Ash Moseley Homes would definitely be our choice of builder.

Peter and Debbie Francis

So Thankful! An Amazing Build Experience!! – I can't recommend Ash Moseley Homes high enough, it was such a great experience from start to finish. We have built several homes over the years and each one had so many issues and delays. This one was a breeze, Ash and Michelle were so welcoming to any ideas we had, there was nothing that was too much trouble, it was just such a stress free process. We won numerous awards for the quality of our build and a year on we couldn't be happier. I can't thank them enough for making the home of our dreams become a reality.

Perfection – From start to finish I can confidently say that we (my wife and I) were perhaps the most difficult of customers, and Ash Moseley Homes the most professional, dedicated, accommodating and pleasant organisation to work with. From buying our land in 2010 to completing in 2016, we took our time, asked for revision after revision, we were pedantic about colours, lines, shapes, layout, appliances, decor, even where all the power points were to be located. AMH spent hours, days worth of their time, before we spent a cent simply to make sure we were comfortable with what was going to be built.

Now bear in mind, we live in Singapore, so all this was being done at a distance. Never once was that an issue, they even helped us when it came to organising construction finance. To say they were with us every step of the way is an understatement, they carried this project to completion, they made it work.

They built on time, they built exactly what was asked for, the spend was always what they said it would be (almost to the cent), their attention to detail was beyond professional and the build quality was more than anything we ever expected or thought possible (this is not the first property we have built).

Not a single item did not work as expected and while changes are inevitable, every one of them was because we changed our mind, not because of any issue with AMH. Teething problems, sure, with each and every one of them "owned" by AMH, resolved and only presented back to us when they knew everything was resolved. Having a builder who is on your side? Priceless.

Beyond this, we came to truly value AMH's expertise. This is not their first rodeo. While the overall design "idea" was ours, the end result incorporated more than a few of their suggestions, and we could not be happier. Every one of those suggested changes made perfect sense, some saved us significant money and they all contributed to our family being overjoyed with the end result.

This was a significant spend for our family. We therefore took the time to review via industry bodies, local contractors (esp. electricians and cabinetry makers) and local real estate agents who we should use for our build. The overwhelming recommendation was AMH if "we wanted it done right". Yes, there are cheaper builders, but we all know you get what you pay for and when building a home of all things, why take that risk?

In summary, we could not recommend Ash Moseley Homes more, they were simply perfect in bringing our dream to reality. We truly got a magnificent home, not just a well built house.

Not recommended unless you like defects in your house – I recommend that you not use Ash Moseley Homes. My husband and I spent a lot of money having Ash Moseley Homes build our house. The earthworks were hourly, and Ash Moseley Homes overbilled us over $16K including for equipment that was not even on site; for rates significantly higher than in our contract; for down time; for sweeping the driveway and classifying that as supervision of earthworks; for adding GST to the price which by law already including GST; and for workers' driving time from their depot. Ash Moseley told us this was an “office mistake”. And yet nearly a year later, his solicitor sent a letter to the BSA claiming that we owed the $16K to Ash Moseley Homes.

We had to take Ash Moseley Homes to QCAT to get it to finish the job.

For 9 months, we emailed them, and submitted BSA defect complaints, and still did not get the defects fixed. After lots of emails and phone calls to the BSA, with a BSA inspector was on site, Ash Moseley Homes' workers spent about 3 hours and fixed 3 defects. But the timber deck is still covered with big splotches of discolouration, most likely due to improper handling of the timber. We have photos of exposed unpainted timber, wet from rain. The BSA issued a Direction to Rectify to Ash Moseley Homes to fix the verandah, a black mark on the Ash Moseley Homes permanent record, and will cause an increase in their annual license fee. The deadline for the Direction to Rectify has passed with no fix. The BSA will have it done with insurance funds.

It is not just us. We obtained BSA records of 6 2012 requests to rectify (ours was in 2013). Six is a big number for a builder who currently averages 2 houses a year. Ash Moseley Homes failure to fix defects has caused us homeowners to spend hundreds of hours chasing the rectification. The lack of integrity and responsibility demonstrated by Ash Moseley Homes is truly shocking.

Ash Moseley Homes is not recommended.

Lack of integrity, dishonesty, did not fix defects