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Mimosa Homes
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- 2 reviews
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Current domestic building resolution application
Pre-construction was amazing. Highly recommend Digant from Mimosa Homes.
Once I went on site it went downhill. Customer service and communication 1/10.
Have had 3 site supervisors before lock-up stage. My second site supervisor I., organised the brick delivery before the roof tiles - he told me that the roof tiles were going to be delivered but there was no space due to the bricks being in the way. My windows and timber sliding door were in the rain for 6 weeks before the roof was completed.
The timber around the windows and door have cracke...
Read mored/split due to weather. I requested for my current site supervisor S. to replace them - but he advised he can repair it. The windows were purchased by Mimosa through Stegbar. Stegbar warranty advises "window reveals which have not been protected from the elements with two weeks of being delivered to site" is exempted from warranty. My response from my site supervisor was that they do not want to be "spending company resources unnecessarily" and to replace the timber around the windows will cause further delays to the build. I contacted Stegar who advised that the timber around the windows can be purchased through Bunnings and replaced by the builder. Mimosa are still refusing to replace the timber around the windows and timber sliding door.- Customer Service
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- 5 reviews
- Verified
A lengthy journey with amazing support from Mimosa Sales and Pre-Site Team
Encountering delay along the way (Not from Mimosa Homes) but finally we are getting there.
We have decided to build a new home in an unprecedent timing with great support provided from Sales and Pre- Site Team.
We came across Mimosa Homes because of a Home and Land package advertised on Real Estate website, unfortunately the block of land was unavailable and we had to secure another block of land with later titled date which meets the requirement of the house design we wanted. The sales person was able to provide us with general guidelines t...
Read moreo consider for purchasing the new block of land so minimised the site cost. This is very helpful during this period of time as many costs blown out of proportion due to labour and supplies shortages. While we were patiently waiting for the land to be titled, we were able to have the color appointment for our build and it was a smooth process. The color consultant and the draft team were patience with our requirement and we had a closed to 6 hours color appointment. There was no pressure for us to go for any upgrades which we do not require and we were given the opportunity to compare various options of the products to consider for different outcome of the house. This is just the beginning. :) The Pre-site customer support officer is amazing, as we were fully informed of the variation required on a timely manners. There is always quick 24 hours response from the Pre-site customer support officer.- Customer Service
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- Verified
Excellent Customer Service
We bought a package from Mimosa homes for SABA 25, Our experience with them from start to end was excellent. Building process was so smooth in timely manner. Tony was so generous and approachable.
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- 2 reviews
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Pre-construction Review
I am in the process of building my home with Mimosa Homes and have enjoyed the experience so far.
I had a great sales consultant (Marcela) who practically explained the process.
Had a very good CS officer Evelyn, In the color selection, I was guided by Lisa- who helped me in selecting colors as I am not that good at understanding colors she made the process easy and simple. CS services at a times are inundated but they still try to respond via emails, and if not follow-up through a phone call helped me. Not to forget my current CS officers Jess...
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Hi Aki D,
Thank you for your positive review....
Read moreWe are so pleased to be apart of your build journey with you. I will be sure to pass your feedback on to the team. Thank you again, Savannah Customer CareThe reviewer stated that an incentive was offered for this review
Find out how Mimosa Homes compares to other Custom Home Builders
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- 2 reviews
- 1 like
- Verified
Excellent communication through every stage!!!
Starting from the first phone call we received and throughout the journey of constructing our home with Mimosa we couldn't be happier. Mimosa has not only provided us with excellent customer service but have made the whole building experience an easy and pleasant one. They've updated us throughout the building and sales process and provided us with constant communication including phone, emails, photos via online portal etc. They have always made time to answer all our queries. We couldn't be happier and would definitely recommend / re-build with Mimosa again!!
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Hi Rose,
Thank you for taking the time to share your experience with us, we are so glad to hear that you are so happy with all parts of your journey. ...
Read moreWe wish you a Happily Ever After. Thank you again for your time, Savannah Customer CareThe reviewer stated that an incentive was offered for this review
- Verified
Really enjoyed my building journey so far with Mimosa.
I have really enjoyed my building journey so far with Mimosa Homes. This is my first building experience and one that I'm happy to say has had very little difficulty. From the consultation phase to now almost at hand over, I've been able to work with great people who have remained quite open and honest with the making of my house.
My construction supervisor and my on site customer care contact have both been very good at communicating and responding to all my needs. When visiting the house I have enjoyed seeing my vision come to life.
It may have taken longer than expected but due to the industry constraints this is understandable.
Can't wait for all the final work to begin and be able to move into my house.
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Hi Ajay,
We are so pleased to hear that you have chosen us to complete your first home and that you have had an amazing build journey. We have been pleased to be apart of bringing your vision to life. ...
Read moreWe wish you a Happily Ever After. Thank you again for sharing your Journey, Savannah Customer CareThe reviewer stated that an incentive was offered for this review
- Verified
All Round Exceptional Service
We are currently in the process of building our home with Mimosa and have enjoyed our experience so far. We had a great Sales Consultant (Varun Bhatia) He made the intial process easy and explained in detail the ins and outs ensuring we understood layouts and potentials of our home without basing it soley on cost but practicality aswell.
We have been fortunate enough to have an Amazing Superviosr running our job (Ben Lahiff). There has been no stone left unturned and cracks the whip where necessary. We have an independant inspector which I hi...
Read moreghly recommend for anyone looking to build but once Ben has the reports he actions to relevant people immediatley and e nsures the works are carried out to a high quality standard. We have endured minimal delay which is a bonus during the current circumstances and when minor delays have arisen we have been informed at each stage. We are advised continously about the upcoming proposal of works being carried out and being kept in the loop provides comfort knowing we have a guide of whats happening. I cannot forget to mention the Customer Service team and those working in the background in the office who have also been amazing and ensuring that there is good communication and feedback aswell as booking appointments and working with us to make the process easy. I would highly recommend Mimosa to those looking for a reputiable, honest and phenominal team working with you and for you building your dream home.- Customer Service
- Site Admin
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Hi Tracey,
Thank you for the time you have spent to share your build journey....
Read moreWe are so happy to hear you have had an amazing experience with us. We wish you a Happily Ever After. Thank you again, Savannah Customer CareThe reviewer stated that an incentive was offered for this review
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- Verified
Great experience with mimosa
The process building with Mimosa was great,couldn't be more happier with everything.a special appreciation goes to our site supervisor who's been in this project fantastic informing us every time there was something
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Hi Besmir,
Thank you for sharing such a positive review, we are so glad to know that you have had a great experience with your site supervisor and we hope you enjoy your beautiful new home. We would like to wish you a happily ever after....
Read more Thanks again, Savannah Customer CareThe reviewer stated that an incentive was offered for this review
- Verified
Great service
I've found Mimosa to be a great company to deal with. Having colour selections all in one place and the online portal updates and photos has made the process easy & informative. I would build with them again.
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Hi Sarah,
Thank you for sharing your positive feedback with us, we are so happy to know that you would build with us again....
Read moreWe hope you enjoy your beautiful new home and we would like to wish you a happily ever after. Thanks again, Savannah Customer CareThe reviewer stated that an incentive was offered for this review
Find out how Mimosa Homes compares to other Custom Home Builders
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- 3 reviews
- 1 like
- Verified
very good building experience
I recently built a house using mimosa homes builders. From start till finish no issues at all. Completed the job on time. Supervisor Glen was very professional. so far no issues and i am loving my house.
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Hi Barinder,
Thank you for taking the time to share your great review with us, we are so glad to hear that you have had a great experience with our team. It's so good to know that you are loving your...
Read more new home. We would like to wish you a happily ever after.The reviewer stated that an incentive was offered for this review
- 2 reviews
- Verified
Seamless house building experience
I had Mimosa Homes build my house and it was done smoothly with no hassles. All stages were communicated clearly and the people were very professional and positive about answering any questions.
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Hi Ameya,
Thank you for sharing your positive review with us. It's great to know that you have had a smooth process throughout your build and we would like to wish you a happily ever after....
Read more Thanks again, Savannah Customer CareThe reviewer stated that an incentive was offered for this review
- Verified
Good build experience!
Our build experience with Mimosa has been very smooth and satisfactory. Biance has been extremely helpful and supportive in our build journey. She is extremely knowledgeable and is always willing to share any information or knowledge that she has. All the staff includinng staff at colour selection, finance, site supervisors have all been professional and have kept us updated of progress or any delays due to Covid. We are very happy with our decision to build with Mimosa.
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Hi Neethu,
Thank you so much for sharing this wonderful review with our office, we appreciate your kind feedback. We are so glad that you have had such a great experience dealing with our team member...
Read mores and we would like to wish you a happily ever after.Find out how Mimosa Homes compares to other Custom Home Builders
Know better, choose better.
- Verified
Built is going very smoothly, very satisfied
From start until now, build is going smoothly. Supervisor is amazing. No complain so far. Got informed of every stage and did get your pre colour. Can not wait to finish
- Customer Service
- Site Admin
- Build StageMid-Construction
Hi Akwinder,
Thank you for sharing your great feedback with us, we are so glad to hear you are having such a great experience and we would like to wish you a happily ever after....
Read more Thanks again, Savannah Customer CareThe reviewer stated that an incentive was offered for this review
- Verified
Build in progress
Due to COVID/shortage of labourers my build was delayed a few months but everything appears to be running smoothly making my first home build stress free. The price was everything I agreed too, although upgrades do add up very quickly with the standard builds not including much
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Hi Montana,
Thank you for taking the time to share your review with us and we are glad to hear that you are having a stress free build. We would like to wish you a happily ever after....
Read more Kind regards Savannah Customer CareThe reviewer stated that an incentive was offered for this review
- Verified
Great Deals
I think when I meet Bianca from sales, I feel like I am in the right hands and in right direction. She has great understanding of her clients requirements and suggest with best outcomes.
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Hi Victor,
Thank you for taking the time to share your experience with us. We are happy to hear that you have had a great experience with Bianca, and we would like to wish you a happily ever after.
...
The reviewer stated that an incentive was offered for this review
Questions & Answers
Hi All,
I am thinking to build house with Minosa Homes just because I like their plan. I saw lot of negative reviews.
My main concern is tile comeup, licking, structural issue, which is really big concern for me to take decision, as they do not charge for site cost.
Hi Vikas,
Thank you for your question....
Read more The team here at Mimosa Homes always work with our customers to resolve any issues that arise. Rest assured, we pride ourselves on building quality homes and providing our clients with great customer service. We stand by our brand and always intend to deliver the best product we can. In the event where there is an issue we always try our best to resolve with a professional & amicable outcome for both parties. I trust this clarifies any concerns you may have. Should you have any other enquiries/questions please do not hesitate to contact us at customercare@mimosahomes.com.au Savannah - Customer CareHi All Respected Fellows ,
Apparently I am making my mind to start with MIMOSA , I have come across a lot of Negative Reviews, Can Anyone Help me to advise either go with them or not ..or anything in particular which i should keep in my mind or anything in particular CONTRACT.
Anything Glitches or Tricks in CONTRACT
Hi Xubi,
I hope your well, thank you for your question. ...
Read moreWe are able to arrange a private consultation with our Sales Consultants to discuss any questions you may have within the area you are looking to build or the home design you are choosing If you wish for this to occur please contact our head office for us to guide you to the appropriate people. Thank you and we hope to hear from your soon. Savannah - Mimosa HomesDo no do it!
I am currently at frame stage, and I wish I had never gone with them! ...
Read moreThey have lovely staff to speak with, but that's where my positivity ends. I called the company that was issuing the build permit and asked why they hadn't issued it yet, I was told that they were waiting for information they had requested from mimosa. I called mimosa immediately and funnily my permit was issued that afternoon. It took over 3 months to have my paperwork sorted, once my land titled, despite having my final contract and colours done more than 2 months before my title date. I've currently had a frame since the start of September, then had roof trusses done the middle of October ( my frame sat there for more than 6 weeks weathering , and is still going to be doing this until the end of November). I spoke with them today, because I'm sick of watching the other houses in my estate progress at a significantly quicker rate. I was told the guttering isn't being done until 9th November and the roof will be later November, with the bricky being booked for the end of November. The house 3 doors down was a vacant block when my frame went up, they are now ahead of my house, they have roof tiles and foil wrap. Every single stage has been delayed! They are very quick to invoice though!Hi Karah,
We hope you are well....
Read more We are sorry you feel this way, I have Contacted the relevant people and you will receive a call from an employee from Mimosa today. We will definitely be looking into your claims and will address accordingly. Kind Regards Savannah - Customer CareHi Team
Lot 209 - Fraser Rise
Job Number: 212175XB
My job is not moving anywhere and promised everytime to start next month
Below are the MIMOSA timelines
Deposit Paid 26 March 2021
Contract Signed 23 Apr 2021
Land Titled 10 May 2021
I was promised Site Start Aug 21
STILL DON'T KNOW .
I am loosing money, interest payment on land and above all too much of frustration following every week with disappointing reply. pls escalate to accelarate my process.
Hi Vikram
Thanks for your question, we have investigated your job and understand that your Customer Service Officer has already been in touch with you and explained why & what is required from you to ...
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Hi Nick,
Thank you for your amazing review, we are so pleased to hear you are happy with your home and our services. ...
Read moreWe wish you a Happily Ever After. Thank you again, Savannah, Customer Care