AI reviews summary
Overall sentiment for Asko Appliances is deeply polarised, revealing a significant divide between administrative help-desk interactions and physical product reliability. While the phone-based service team frequently receives high praise for troubleshooting and parts coordination, a substantial volume of reports highlight premature product failures, protracted repair timelines, and a perceived lack of accountability regarding Australian Consumer Law for out-of-warranty claims.
Pros
- Effective Phone Troubleshooting: Help-desk staff (frequently naming individuals like Joe, Max, and Jonathan) are highly rated for resolving minor issues, such as child lock settings and language resets, over the phone.
- Prompt Spare Parts Dispatch: When parts are in stock, the coordination and delivery of replacement components—particularly for DIY repairs—is described as efficient and professional.
- Quiet Operation: Users of functional washing machines and dishwashers highlight the appliances' stability and low noise levels, noting they are well-suited for apartment living.
- Helpful Instructional Content: The provision of video tutorials via email has successfully guided several users through resolving drainage and software issues without needing a technician.
Cons
- Premature Hardware Failure: Multiple reports indicate major components, such as oven elements, dishwasher PCBs, and washing machine motors, failing within 9 months to 4 years of purchase.
- Protracted Repair Cycles: Recurring complaints flag wait times of 8 weeks to 6 months for repairs, often involving multiple technician visits, incorrect parts being sent, and lack of coordination with third-party repairers.
- Installation and Delivery Failures: Significant issues were reported regarding incompetent installation leading to leaks and property damage, as well as delivery teams refusing service due to site access (e.g., stairs or parking).
- Warranty and Refund Obstruction: A consistent pattern exists where the brand refuses to replace "lemon" products, instead insisting on repeated repairs or denying claims just outside the manufacturer warranty period regardless of consumer guarantees.
Verdict
Asko appears to be a brand where the quality of the "premium" hardware often fails to meet the standard of its phone-based support team. While the help desk is excellent for minor guidance, consumers should be prepared for significant difficulty and long delays if a major mechanical or electronic fault occurs.
WILL NEVER BUY ANOTHER AKSO PRODUCT. Dishwasher handle has broken 4 times, each time having to pay the technician charge to get it fixed, now after the technician "tested it when he replaced the handle, it's not cleaning because the powder dispenser doesn't work and the paddles don't spin?!! I also have an oven that has had to have the element… Read more
replaced twice, again not just the cost of the replacement element but the repeated charges the I have to pay to get the technician out. Have contacted ASKO with my concerns about the quality of their products who don't seem to care.
If I could give zero stars, I would. Our ASKO dishwasher lasted less than 9 months before throwing an F52 fault and stopping mid‑cycle. ASKO took two weeks to even reply, and their troubleshooting did nothing. The technician visits were a joke — one lasted under 10 minutes, both ended with “it’s fine”, and yet the fault persisted. After replacing… Read more
a sensor, the issue still wasn’t fixed. We’re now 8+ weeks into this saga and ASKO still can’t diagnose the problem.
Their customer service has been consistently dismissive and unhelpful. For a premium brand, the experience has been unbelievably poor. Save yourself the frustration and choose another brand.
Purchased top line oven in late 2019. Element broke last year. Now the oven wont turn off. Called Asko, could care less. Now need to go down the fair trading route. Be warned, they don't seem care about their customers or their brand. After buying 4 of their appliances, never again.
Reviews with attachments
This review is a bit of a mixed bag. I absolutely loved my new machine when it first arrived. It washed well, spun the clothes well, almost dry, and the various functions did what they said. The star ratings good and water efficiency high. I was raving about it. However, once a fault arose, it went downhill very quickly. The fault was a… Read more
metallic ticking noise on the spin cycle, which intensified the higher the machine spun. The service agent suggested a new door seal to rectify the fault, in the first instance. I was skeptical of this, however took their knowledge of the product, having come directly from Asko (not an Agent) as the right step. This made the fault worse.
I had to wait three weeks for the part to arrive and be fitted, in the first instance, so it has been a long drawn out issue.
As to the time it has taken to resolve the full issue. I raised a service call on the 16th February 2025, and it was finally resolved with a refund (excluding delivery) of the full purchase price on 30th April 2025.
I would have been happy with a replacement machine after the first service agent visit. However, after the door seal was replaced, I no longer wanted an Asko product.
It took three service visits, plus the collection of the machine on a different day to keep this moving. Luckily I have a flexible working arrangement, as the Service Agent was only available in my area on a Friday. My frustrations compounded by the fact that their arrival time was only confirmed late or after business hours on the Thursday before.
Through this whole process I have had to follow up with additional calls direct with Asko at each step of the process. Not once, have they been proactive. Yes, I was extra frustrated on one off the calls, but the annoyance factor and absolute lack of compassion or care got to me. I also needed to engage the selling agent to assist, as I was getting nowhere with Asko on my own.
But the icing on the cake was the text message I got the day before the faulty machine was picked up, confirming the Delivery of my New Asko product. Good to see the AI machine is working in their dispatch system.
So, not only was the product not up to standard, the after sales has been extremely poor too. I sadly therefore can't recommend Asko.
ASKO STEEL SEAL QUATTRO 10kg washing machine. Terrible. Shakes under low rpm, leaks water, out of warranty (3.5 years) service repair man has been out 4 times and each time finds something wrong but doesn’t solve initial issue (initial visit barrel installed upside down, the door bearings changed, then seal). Still crap. This was their top of the range machine.
Absolutely rubbish customer service, quality of the machines are not worth the premium and a joke of a company – Do not buy ASKO products, they market themselves as premium appliances with award winning customer service. This is so far from the truth its beyond a joke. My experience with ASKO summed up in a nutshell: In 2021 I purchased the ASKO washing machine, dryer and dishwasher as a set from Harvey Norman as the brand was marketed and sold to me from… Read more
Harvey Norman as a premium brand that is just below Miele and on the same level as Bosch without the price tag and would last 10+ years. So I pulled the trigger on the set (washing machine, dryer and dishwasher).
After 3 weeks, delivery was due. At the time of purchase and payment, I advised Harvey Norman that the washing machine and dryer were to be double-stacked, but upon arrival for installation, the ASKO installer said they had not received that instruction and was saying that they were not goign to install the machines which I had communicated that this was their issue and I had organised someone to be at home for the install and I could not accommodate another date. Somehow the machines were double stacked when I arrived home.
The appliances worked fine till 2023, I noticed that the washing machine sounded like a helicopter landing in my house on full spin so I rang ASKO they said my warrant of 24 months was expired and I could engage a ASKO approved 3rd party repairer at my own cost. I then thought this wasn't good enough so I told ASKO that I'll go consumer affairs because under consumer laws this isn't correct and if a machine was less than 5 years old but more than 1 under consumer garantee I should be covered. ASKO then agreed to repair my machine under good will. After arranging multiple repairs, and alot of phone calls to ASKO about the machine supposedly has been repaired but still sounds like a helicopter landing in my house from the vibration over 9 month period they had decided to refund the full amount.
For everyone with similar scenario to me, do not give up and persist with your refund, as ASKO are hoping you will not follow up by brushing you off. Additionally, don't bother with the feedback@asko email they have not ever responded back to me once. Please stay away from ASKO its not worth your time and hard earned money. Their customer service is an absolute joke from their service reps through to their account division they cannot organise anything and are hopeless.
Additionally the approved repair companies are also a joke (APS Perth and Nationwide).
see my videos of each stage:
Video 1, 2 & 3 - before repairs Video 4 to 9 - after APS repair and after Nationwide repair.
Please save yourself the heartache, money and time and stay away from this joke of a brand.
Worst ever washer & customer service – Never ever again !! Washing Machine was 12 months old - leaked from day 1. 5 service calls and no resolution. Asko then refused to repair and offered a refund. The washer on a 1200- 1400 spin cycle sounded like a helicopter was in the house and very wall and window vibrated. Glad they refunded as I purchased a Miele - whisper quiet on the 1600… Read more
spin cycle - even when standing next to the machine - you can’t tell it’s on the spin cycle By the way - their customer service - atrocious!!!!
Bad product dodge technician – My dryer one year old some time doesn’t… My dryer one year old some time doesn’t dry the clothes for four and half I call the technician from. ASKO he come today he fixed some pipe and he didn’t clean all dust when I come home I tried to get all parts together I find out the bottom door broking I call the technician he said to me call ASKO after… Read more
too days other way am telling the company the problem is not under warranty they will charging $135.00 I call ASKO to report he tried to get out of it they supposed to back to me in too hours I haven’t heard Date of experience: 03 June 2024 --- Original Message --------------- From: AU ASKO [service@asko.com.au] Sent: 29/05/2024 06:18 To: [Content Removed] Subject: Re: Urgent service
Thank you for contacting ASKO Your IN WARRANTY service call has been scheduled for the following date: Job Number: 15889571 Date of Service: 3/06/2024 Our technician will contact you the night before between 4 pm and 7 pm to allocate a 2 hour window for his attendance However, if the technician deems the issue as non-warranty related (such as blockages, user faults or physical damages etc.) the following charges will apply: Callout Fee inclusive of the first 15 minutes of labour - $135 incl of GST Further labour in 15 minute segments - $40.00 per segment incl of GST Parts Additional
If you don’t have parking, paid parking will need to be paid or parking provided. If you need to reschedule, please contact Asko on 1300 002 756 prior to 4pm the day before your booking date, or you may incur a $66 no show/cancellation fee.
Absymal customer service. Dishwasher broke down within two years and the manufacturer refuses to honour the warranty or consumer guarantees under the law.
Still in warranty. Keeps breaking down. Er6. I have requested a replacement but they won’t. They just send someone out to repair it. This is the 4th time. Buy something else. Don’t bother ringing for repairs. I’m just going to dump it and buy a better brand. It has just broken down again. Not even going to bother ringing them. First 2 times it… Read more
broken down was an error and they sent someone out to fix it. Second time took awhile as the technician forgot to ring me. Third time I had cooked a roast, I kept checking it from time to time, after awhile this thick smoke was coming out as I opened the door and my roast that was cooking nicely was now burnt to a crisp, the heat was so severe. I immediately turned the oven off only to realise later when I had walked past that it hadn’t shut off. The area surrounding my oven, cupboards and bench tops near it was so hot, you couldn’t even touch them. The oven hadn’t turned off but not only that it was at such an extreme heat. Lucky we were home or our house could have been damaged. We had to turn the oven off at the main switch outside. I did ask for a replacement, they said no. They did once again repair it. So last night I cooked a roast chicken. Did a good job. Today I decided to do a self oven clean using the ovens self cleaning function. Took everything out, set it all up and about half an hour later I can back to er6. It has now stopped working. So now I’m just going to buy another brand to replace it and dump this one.
The invoice number shown here is of the repair invoice . I don’t know my purchase invoice number. But the good guys will have proof.
When we renovated our kitchen in 2019 we were talked into getting an Asko Oven. We could have gotten an oven for a quarter of the price but Good Guys claimed this was better value and would pay for itself by lasting a lot longer. We decided to get a quality oven. Shame that this wasn't it. I'm not sure if Good Guys get a bonus for up selling… Read more
this brand but I regret listening to them. Not only did it cook worse than the cheap one we replaced, it was difficult to use without remembering what all the symbols meant and the constant errors where it wouldn't heat up and required constant rebooting.
It was the worse and most expensive mistake we made. It just died just after 5 years. 9 ADVICE - Don't pay extra for Asko. It's just an overpriced inferior product.
ASKO Dishwasher DB1243IB.S.AU AU$1600, 3½ years old lightly used - broken down due to faulty Display Unit & /or PCB. Apparently, it's difficult to work out what the problem is! Repair cost including labour for Display Unit AU$750, PCB an additional AU$350, BUT parts aren't available even if you're prepared to pay this. My advice - do not buy. A… Read more
premium product price tag with very poor performance. NB iThe dishwasher aarrived when new with a manufacturing fault on one of the trays. We gave up trying to get it replaced after spending over 10 hours on the customer service line over a period of several days. Again, buy at your own risk, don't swallow the marketing.
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We purchased an Asko washing machine and dryer in late 2023 and have had ongoing issues with both appliances. The dryer has been a nightmare. Asko came out numerous times to try to repair it, only to finally replace the motor after several visits. Now, just weeks later, it’s already broken down again, and they’ve had to replace yet another part… Read more
because it kept making loud banging noises. Instead of acknowledging this is a faulty unit and replacing it, Asko continues to drag things out with more “goodwill” repairs now that the warranty has technically expired. Completely unacceptable given the repeated failures during the warranty period.
The washing machine has also caused major problems. It leaked earlier this year and damaged our brand-new cabinetry. Despite clear video proof and obvious water damage, Asko initially refused to accept responsibility because it wasn’t leaking during their first service visits. After countless emails and follow-ups, they finally admitted the door wasn’t sealing properly - but only after making the process unnecessarily difficult and stressful.
Customer service has been consistently rude, dismissive, and unhelpful. My last conversation with a service staff member was particularly insulting: when I tried to share my experience and give feedback, he brushed me off by saying they “get a lot of time wasters.” Well, Asko - your customer service is the real time-waster.
This entire ordeal has disrupted our busy family life and taken up far too much of our energy - time we should be spending on our family, not chasing endless repairs. If I had the energy, I’d take this matter further, but for my own peace of mind, I’ll settle for leaving this review. Hopefully it saves someone else from making the same mistake.
As a designer, I will never recommend Asko to any of my clients and will actively advise them to avoid your appliances. Premium price, bargain-bin service - not what anyone signs up for.
- +3
Perhaps the biggest waste of money in my life. I contacted customer service in June 2025 and discussed continual rust bucket of a machine. They requested I send photos which I did to the email address they gave me.I heard nothing …. I called them again ten days ago ( August 2025). Asko could not locate photos or email. I have sent all details… Read more
through again. No response as yet ??? My washing machine and dryer are 9 years old. The rust has been an ongoing issue since the machine was around 2 years . I will be tossing the rusty machine and the dryer that “ screeches” every now and then out.The follow-up after sales is a joke! I will be going Bosch as the pricing is so much better and apparently the after sales service is very good. Shame on you Asko selling so many rusty lemons !
Oven constantly has errors, terrible customer service. They basically just ignore everything since they 'fixed' it and next day was errors again.
Latest follow-ups
I have posted about ASKO in the past my 2019 washing machine has a problem with the door Today I rang and spoke to Blake and the improvement in care and speed of response was astounding glad to see this as both my washing machine and dishwasher are from ASKO and it is comforting to know they have put in a big effort to improve things
Follow-up · the door problem was my fault. I left my metal pitch repairer in a pocket of my golf pants it got out and with the high revs it smashed the internal window of the door. the repairman came quickly and replaced the door I was very satisfied with the promptness and efficiency of the service
After a dishwasher installation the display showed weird synmbols. STEPHAN of Asko-service guided me through the maze of loops and settings. It's now on AU ENGLISH and working fine. THANK YOU !
Follow-up · Works perfect ! (as expected) Great Dishwasher !
I have a 6 month old Asko dishwasher which basically doesn’t clean dishes. I had a service person from Asko inspect last week 8/4/26. He removed a couple of very small pieces of food, ran it through quickly and declared it fixed. The next wash 2… Read more
days later, dishes remained unclean. Ran dishwasher through an empty cycle . Used the dishwasher yesterday and dishes still remained dirty. Rang Asko today and was told I was not entitled to have a service person return as he declared it was fixed. Even though the dishwasher is well within warranty I would have to pay for a serviceman to come out. Do not buy Asko the quality is appalling and the customer service is egregious
Follow-up · My original review remains true. Salad bowls, bread and butter plates and even cups remain far from clean. All advised trouble shooting has been tried multiple times . Finish dishwasher cleaning products are used - the suggested brand. The Asko customer service department is a disgrace and their failure to assist me is egregious.
Positive reviews
I called Asko service and spoke to Joe re service call to replace door seal on Asko dishwasher. Call was efficient and resolved the issue with a service visit organised.
Earlier this year we bought both an ASKO washing machine and dryer. We are very happy with both. Yesterday I contacted customer services about a program on my dryer. Jonathon gave me excellent help about which particular program to choose for my purposes. Excellent and timely assistance. Thank you Jonathon
Jonathan from Service Desk was very quick and helpful in resolvimg the issue with my dishwasher door. I was expecting a long wait for a technician to come and see what the issue was however with Jonathan's assistance over the phone and via email, it was sorted within a day.
Find out how Asko Appliances compares to other Appliance Brands
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Negative reviews
We bought an asko washing machine on the premise it's was reliable and would last. It couldn't be far from the truth. After 4 years the noise from the spin cycle was so loud that 2 closed doors couldn't drown it out. We contacted asko to get it looked at which they sent a technician. The technician rattled off a whole list of issues which he said… Read more
would of arrived from a manufacturing issue. We received an invoice from asko with no details of any issues just a fee for the inspection. We contacted asko which was a whole nother issue. The customer service was shocking. We were constantly put on hold and promised multiple call backs which never came. The funny thing is whilst you're on call waiting they are telling you how good their customer service is. After numerous attempts to speak to someone we were finally offered 30% discount on a new machine. Asko machines are twice the price of other brands so it will still cost more than all the others on the market with the discount. Moral of the story is don't waste your money on a asko washing machine which is over $2000 and doesn't last 5 years. Shop elsewhere and save yourself the hassle.
Sadly I can't recommend Asko. After being sold the wrong dishwasher by a Good Guys store, I was the one who had to arrange the return and refund. This involved dozens of calls between Asko and the store. Neither will talk to each other and the customer has to do the running around. It took hours over 2 weeks. Ringing Asko is almost impossible, the… Read more
wait on hold is ridiculous! Asko work completely independently from the dealerships and this causes issues if you have a delivery or incorrect/damaged goods or a return and refund. It was a total nightmare!
Zero if there was an option - and yes I should have read these reviews before purchasing the product. Our washer broke in just over 14 months, but that's not the main issue, the customer service is horrible. You have to make several phone calls, to ASKO itself to lodge the claim. They want a video, so you have to find a way how to send a large… Read more
file, which they don't acknowledge anyway. Then you have to call the repairer, provide them with all purchase proofs as well, and after about 6 phone calls and 4 emails they book you in 3 weeks! I will never recomend this product and brand.
Recent reviews
Needed some help/advice in sorting out a replacement part from the ASKO After Sales Team, namely Daniel. Daniel was on the ball and better at responding to my communications than I was. No need to go anywhere else
We purchased a front loader washing machine last year and have been very happy with it, especially how quiet and stable it is during the wash cycle — perfect for apartment living. Mel at the service desk has also been very helpful throughout the replacement process, providing prompt and professional support. Much appreciated.
I have purchased a home that has Asko Cook Top, Oven & Dishwasher. These Appliances were purchased by the previous owner just over 5 years ago. The Cook Top is turning itself off and when you reignite it turns off ago happens to two burners. I made enquiries to the where they were purchased. All I wanted was a Authorised repair. After weeks of… Read more
pursuing Asko got back to me and text me its not warranty and gave me their repairer's details. I called the repairer he mentions a call out fee to come and diagnose and then there will be another call out fee plus parts. Good Luck ASKO. I have renovated many homes and used lesser priced Appliances and they have lasted 10-15 years without issues. I have now replaced the COOK Top with another Brand and will do so when the other two appliances fail. Any one considering ASKO over priced and lack of support.
Took more than 5 visits to install washer dryer combo installers not trained correctly, one installer smelled of body odor so badly it lingered in the house afterwards, delivery truck covered in graffiti. Installers broke asko stacking kit then asko claimed it was not compatible even though spec said it was . One of the visits was a smashed… Read more
machine . Had to point out to installers that machine was leaning before they tried to leave .This is a premium brand that has lost its way , Chinese ownership is evident.
Extremely frustrating experience with Asko customer service and warranty support team, Assurant. What should have been a straightforward warranty claim turned into over 9 weeks of delays, repeated mistakes, poor communication, and ongoing inconvenience. Despite purchasing extended warranty for peace of mind, my appliance is still not repaired,… Read more
safe to use, or fully resolved.
Throughout the entire process, I was repeatedly given incorrect information by both Asko and their extended warranty provider, Assurant. There appeared to be little to no communication between the two companies, and I was constantly forced to follow up, chase updates, clarify conflicting information, and manage communication between both parties myself. Every time, I made complaints and seeking the issue to be raised to management, both parties advised that their management team does not speak with the customer, which I find extremely hard to believe.
There were multiple administrative errors, ongoing scheduling issues, delays with parts and repairs, and a complete lack of accountability. I had to repeatedly rearrange work and personal commitments due to appointments being mishandled and incorrect information being provided. Every time I called and/or emailed, my case was handled by a different team member, often having to re explain my complaint every time as there was minimal to no notes left on the claim. This caused me to receive a multitude of answers and explanations every time. Again, causing so much miscommunication provided to me by Asko and Assurant.
The final repair attempt left my dryer in an even worse condition and unsafe to use, with loud noises and a strong smell coming from the appliance. The technician’s professionalism during the visit was also extremely poor.
What has been most frustrating is the lack of urgency, ownership, and customer care shown throughout this entire experience. For a premium appliance brand, the level of customer service and warranty support has been unacceptable. Once I lodged my second formal complaint to the Asko customer service team, they just palmed it back off to me outlining it is not their responsibility and advised me that I would have to raise this myself with Assurant. It is an Asko appliance, it should not be up to the consumer, it should be a matter that can be handled internally with their warranty team on their behalf. Each step of the process has been appalling, frustrating and disappointing.
I would strongly reconsider purchasing extended warranty or relying on Asko’s after-sales support based on my experience.
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Hi Kanimbla. Thank you for reaching out to us. Can you… Read more (+2 replies)