Reviewer Photos & Videos
Washing machine broken
My washing machine had broken down and I was told by one of the managers and the technician that it was not fixable but a beautiful girl at asko service called Olivia Swinney did her absolute best work to fix it she was absolutely amazing and I couldn’t thank her enough
Absolutely terrible service communication
We needed to book a service call for our washing machine which has warranty. After waiting on hold for 8 mins I finally spoke with service consultant which gave me a job number and I was told someone would contact me to book a time and day for service tech to attend. Heard absolutely nothing for 3 weeks. After no response again I had phoned several times with a recorded phone message saying your call is placed in a queue, then after waiting another 10 minutes I left a message with call back details which was clearly ignored. After another 2 wee...ks I then called again with the same phone recording...your call has been placed in a queue, you are number 1 in the queue , after approx 8 mins I was answered and promised a service agent would call me, could not offer to phone back in acceptable time frame. I would never recommend Asko.
Asko washing machine warranty - Service support
Our washing machine recently stopped working and we logged a job as it was still under warranty. Due to delay with local repair team, I contacted Asko a second time to see if there was an alternate provider. Due to the remoteness of where we live there isn't anyone else, however Tahala who I spoke to on the phone provided some additional troubleshooting tips that have actually helped get our machine up and running again. Thanks for your wonderful help and friendly phone manner, much appreciated.
Washing machine 4/5, service 1/5
Older Asko front loader worked fine for 5+ years, suspension bolts finally went. Left online message and received no call back. 4 days later called them, on hold for 35 mins, turns out they had received my online request, just ignored it. Put ob hold again for another 5 mins, and was told that the next available repair would be 2 weeks away! Great machine, just don't ask them for help when it breaks!
Warranty claim with Appalling customer service towards my 80 year old parents.
I helped my elderly parents purchase a Asko Oven last year.. It started playing up within the first few months. Three occasions it self locked and we had to have a technician come out under warranty to unlock it. The technician disconnected the oven On the last Occassion saying it was faulty. That was 7 weeks ago and we are still waiting for them to replace the oven!. Yes seven weeks and still waiting. My parents live on a rural property so haven’t easy access to takeaway shops etc. my mum suffers Parkinson’s disease so fry pan cooking is diff...icult. They rely on the oven as it easier and safer for mum. When you finally get through to the service centre they promise to ring back with a solution but fail to even return calls. There Moorabbin warranty centre don’t seem to care how long it takes. Or honour any promise of getting it sorted. A lady even joked with me she wouldn’t be going to have dinner at my parents with no oven. My 80 year old parents who are still independent and proud of it. They are still without a oven. The oven wasn’t even 3 months old when it first had problems. I wouldn't ever buy a asko product out of Victoria again. If you put in a warranty claim good luck! As the Moorabbin warranty centre won’t do anything anytime soon. But they will give you lots of excuses as to why they haven’t. They are incompetent! Simple fact. As I write this review my parents are still waiting to get their oven replaced under warranty and still waiting for the return phone call asko continues to promise. I will never buy a asko product again. Save your money and buy products half the price with far better customer service and reliability. If I could give it a -5 score I would!
Asko W6864 Just out of warranty and breaking down.
Machine washes good with fast spin cycle options.
Two years in with light use and door latch started playing up, had to hold the door in and push start simultaneously in order for it to lock and start a wash, no biggy.
Then more recently and only 6 months out of warranty, which is a lousy 2 years, it wont spin with "unbalanced load" error msg constantly coming up on the display regardless of how we arrange or the amount of the clothes.
Called an Asko service guy to come out, he says its the seal on the door, then says its $220 for the call ou...
D5436 - Best Dishwasher
Love my Asko dishwasher haven't had any issues! Dishes come out sparkling clean. Had an F11 fault once called customer service and within minutes my dishwasher was up and running again! Keep up the good Asko! highly recommend purchasing this product.
Warranty period just expired - then the issues began
We have an ASKO D5456 dishwasher which is now 31/2 yrs old.Generated a flood sensor code F10. Found a split hose, which on further examination appears to be a manufacturing defect when hose clamps crimped.
3 weeks later a F12 fault - no water. Tested Solenoid ok. Control board not operating Water Solenoid. Need a new control Board now.
ASKO - Built Better to Last Longer??????? I don't think so.
Wouldn't touch an ASKO product ever again,
Excellent Customer Service
I just want to express my happiness as I was dealing with Olivia regarding my cooktop problem. To start with she was very pleasant to talk once she picked my phone call. She took some time to investigate the matter and came with an appropriate solution. The overall experience was very pleasant and looking forward to deal and recommend Asko to everyone.
The reviewer stated that an incentive was offered for this review
Great Dishwasher, Great Service
Our D3231 dishwasher is 15 years old and still giving great service. Our last service call was in 2014 . I was really pleased that when I booked a service call today to replace a small plastic part, the Irish gentleman who took my call made me feel like ASKO really value our loyalty.
Prompt Technical help over the phone
I have put one white sheer, in my Asko washing machine, and set on gentle cycle. After 35 minutes I had a look to see if the washing has done, instead, I found a “ water outlet fault “ on the screen. I couldn’t open the washing machine door. It was a predicament. I called Asko, the lady put me to a technical officer, who kindly and patiently guided me , step by step, till I managed to open the door and get the sheer out, then he guided me to empty the not- too much water.I was advised that at least a minimum 3 items needed to be put into the machine to avoid such a false alarm.
Asko’ s service assistant has given me a perfect assistance at a stressful encounter, and did not leave me till the problem has been sorted.
Thank you Asko.
Worst support and service team
Asko support team are the worst support team ive ever experienced i have rang so many times and have never received a call back, based on their support and service team i will never buy another asko appliance again. Kts been weeks od me contacting Asko only to get we will get someone to csll you, Asko you're a joke.
Disgusting customer service
I will never buy an Asko product again. The customer service and support is disgusting. I brought ASKO in the first price because I thought I was buying a good brand and a company who would stand behind their products. Unfortunately they don’t and their staff are rude.
Don't buy their washing machines.
Their washing machine stopped functioning barely 3 months over warranty period. Their recorded messages are frustrating and waited for an eternity for their service department to answer my call. Tried over several days and am still not getting them to answer their phone. Booking a service call online is even more frustrating asking to insert details that do no coincide with what's on my receipt, machine or brochures. Can't recommend this product at all and it cost a lot of money.
Temperamental with Frequent Issues and Very Slow / Unresponsive Service
It seems that with increasing technology/features on the Asko washers, they are more prone to issues. We have had no end of trouble with ours and service has been very slow (expect delays of over 3 weeks). I would not buy this product again.
Taking ASKO to Civil and Administrative Tribunal (NCAT)
Further from my previous post titled, 'I Wish I never purchased ASKO' - The new replacement unit also leaked and I have now lodged an NCAT proceeding this morning.
Spoke to [name removed] (a girl from ASKO) about the leak on the replacement model. She continually spoke over me. I would allow her to talk and then asked her to extend me the same courtesy but she kept interrupting. I found her to be extremely unpleasant. I asked to speak to her manager which she rejected. I asked her for her managers email address to which she denied me. She conti...
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Questions & Answers
I have just tried to get my washing machine let me choose a program and it will not allow me, with either buttons or knob. I have turned it off in frustration. Has anyone experienced this, also?
I have a 12-year-old Asko dishwasher which has done OK till now (though I had to get the outlet hose and the motor replaced about 5 years ago). Now it is leaving food on plates etc. and water is not getting hot, so not drying at end of cycle. Have been told I need a service, however a plumber said he thinks it's not worth fixing at this age. Is he right?
Assuming you use about once per day, I'd say 10 years would be a reasonable expectant and 12 years is pretty good... . I also found this; http://homeguides.sfgate.com/long-should-dishwasher-last-average-91045.html
Hi I've got a Miele standard dishwasher G664 & its still going & its 16yrs old!! - only had 1 service call & that was because the swivel arm was blocked & I didn't know to check it before calling for service. A service repairman was booked & called within 4 days to fix the problem
so I would say buy a Miele - think the basic entry model today is about $1200 ?? but well worth the money
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