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Asko Appliances

Asko Appliances

2.2 from 214 reviews

Reviews

(48)
(14)
(3)
(12)
(137)
  • Product Quality
    3.0 (74)
  • Return Claim MadeYes (10) · No (77)

Reviewer Photos & Videos

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Tanya Platkov

Tanya PlatkovSydney, NSW

Washing machine broken

published

My washing machine had broken down and I was told by one of the managers and the technician that it was not fixable but a beautiful girl at asko service called Olivia Swinney did her absolute best work to fix it she was absolutely amazing and I couldn’t thank her enough


Eliza

ElizaSouth East Queensland, QLD

Absolutely terrible service communication

published
Product Quality
Return Claim MadeNo
Munjor

MunjorWestern Australia

Asko washing machine warranty - Service support

published

Our washing machine recently stopped working and we logged a job as it was still under warranty. Due to delay with local repair team, I contacted Asko a second time to see if there was an alternate provider. Due to the remoteness of where we live there isn't anyone else, however Tahala who I spoke to on the phone provided some additional troubleshooting tips that have actually helped get our machine up and running again. Thanks for your wonderful help and friendly phone manner, much appreciated.

Return Claim MadeNo

asko dishwasher D5644

published

our Asko dishwasher broke down after 5 years of service we reported it to Asko who where prompt with their service next day
the dishwasher had ants in the control panel works great again
Excellent repairman and really knew his job

Product Quality
Return Claim MadeNo

Michael

MichaelSydney, NSW

Washing machine 4/5, service 1/5

published

Older Asko front loader worked fine for 5+ years, suspension bolts finally went. Left online message and received no call back. 4 days later called them, on hold for 35 mins, turns out they had received my online request, just ignored it. Put ob hold again for another 5 mins, and was told that the next available repair would be 2 weeks away! Great machine, just don't ask them for help when it breaks!


Darren

Darren

  • 2 reviews

Warranty claim with Appalling customer service towards my 80 year old parents.

published
Return Claim MadeYes

Pete

PeteMalvern

  • 2 reviews

Asko W6864 Just out of warranty and breaking down.

published
Product Quality
Return Claim MadeNo

D5436 - Best Dishwasher

published

Love my Asko dishwasher haven't had any issues! Dishes come out sparkling clean. Had an F11 fault once called customer service and within minutes my dishwasher was up and running again! Keep up the good Asko! highly recommend purchasing this product.

Product Quality
Return Claim MadeNo
Frances

FrancesSouth East Queensland, QLD

  • 2 reviews

Great dishwasher

published

Asko model D5456
Best dishwasher I have ever had. No need to rely on expensive dishwasher tablets to get a good result, I just use the cheap ones and get clean dishes.

Product Quality
Return Claim MadeNo
Xxx

Xxx

  • 2 reviews

Great customer service technician

published

Despite initial issues with booking a service request I want to specifically call out to Ian from Asko who was able to diagnose my dishwasher problem and rectify. He was on time , professional and a pleasure to deal with. Thank you.

Return Claim MadeNo

Dilbert

DilbertMetropolitan Adelaide, SA

Warranty period just expired - then the issues began

published

We have an ASKO D5456 dishwasher which is now 31/2 yrs old.Generated a flood sensor code F10. Found a split hose, which on further examination appears to be a manufacturing defect when hose clamps crimped.
3 weeks later a F12 fault - no water. Tested Solenoid ok. Control board not operating Water Solenoid. Need a new control Board now.

ASKO - Built Better to Last Longer??????? I don't think so.
Wouldn't touch an ASKO product ever again,

Product Quality
Return Claim MadeNo

Arshia T.

Arshia T.Greater Melbourne (Outer), VIC

Excellent Customer Service

published

I just want to express my happiness as I was dealing with Olivia regarding my cooktop problem. To start with she was very pleasant to talk once she picked my phone call. She took some time to investigate the matter and came with an appropriate solution. The overall experience was very pleasant and looking forward to deal and recommend Asko to everyone.

Product Quality

The reviewer stated that an incentive was offered for this review


Roger D.

Roger D.Sydney, NSW

  • 5 reviews

Great Dishwasher, Great Service

published

Our D3231 dishwasher is 15 years old and still giving great service. Our last service call was in 2014 . I was really pleased that when I booked a service call today to replace a small plastic part, the Irish gentleman who took my call made me feel like ASKO really value our loyalty.

Product Quality
Return Claim MadeNo

Asko user

Asko userGreater Melbourne (Inner), VIC

Prompt Technical help over the phone

published

I have put one white sheer, in my Asko washing machine, and set on gentle cycle. After 35 minutes I had a look to see if the washing has done, instead, I found a “ water outlet fault “ on the screen. I couldn’t open the washing machine door. It was a predicament. I called Asko, the lady put me to a technical officer, who kindly and patiently guided me , step by step, till I managed to open the door and get the sheer out, then he guided me to empty the not- too much water.I was advised that at least a minimum 3 items needed to be put into the machine to avoid such a false alarm.
Asko’ s service assistant has given me a perfect assistance at a stressful encounter, and did not leave me till the problem has been sorted.
Thank you Asko.

Product Quality
Return Claim MadeNo
Kurt B.

Kurt B.South East Queensland, QLD

Worst support and service team

published

Asko support team are the worst support team ive ever experienced i have rang so many times and have never received a call back, based on their support and service team i will never buy another asko appliance again. Kts been weeks od me contacting Asko only to get we will get someone to csll you, Asko you're a joke.

Return Claim MadeNo
Fiona Atkin

Fiona AtkinGreater Melbourne (Outer), VIC

  • 3 reviews

Disgusting customer service

published

I will never buy an Asko product again. The customer service and support is disgusting. I brought ASKO in the first price because I thought I was buying a good brand and a company who would stand behind their products. Unfortunately they don’t and their staff are rude.

Product Quality
Return Claim MadeNo

Antony Michaels

Antony MichaelsCentral Highlands and Goldfields, VIC

Don't buy their washing machines.

published

Their washing machine stopped functioning barely 3 months over warranty period. Their recorded messages are frustrating and waited for an eternity for their service department to answer my call. Tried over several days and am still not getting them to answer their phone. Booking a service call online is even more frustrating asking to insert details that do no coincide with what's on my receipt, machine or brochures. Can't recommend this product at all and it cost a lot of money.

Product Quality
Return Claim MadeNo

Simone H

Simone HGreater Melbourne (Metropolitan), VIC

Temperamental with Frequent Issues and Very Slow / Unresponsive Service

published

It seems that with increasing technology/features on the Asko washers, they are more prone to issues. We have had no end of trouble with ours and service has been very slow (expect delays of over 3 weeks). I would not buy this product again.

Product Quality

Harris N.

Harris N.Sydney, NSW

Taking ASKO to Civil and Administrative Tribunal (NCAT)

published
Product Quality
Return Claim MadeYes

Doug Kimber

Doug KimberSydney, NSW

After Sales Service

published

My Asko dishwasher required repairs. The appliance was 30 days out of warranty. [Name Removed] of your service department was most helpful and arranged for the repairs free of charge.
Thank you

Product Quality
Return Claim MadeNo

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Questions & Answers

Jaimie Stringer

Jaimie Stringerasked

Whats the asko dishwasher aseo 1253 like?

No answers

Glenn

Glennasked

I have just tried to get my washing machine let me choose a program and it will not allow me, with either buttons or knob. I have turned it off in frustration. Has anyone experienced this, also?

No answers

Rumpus

Rumpusasked

I have a 12-year-old Asko dishwasher which has done OK till now (though I had to get the outlet hose and the motor replaced about 5 years ago). Now it is leaving food on plates etc. and water is not getting hot, so not drying at end of cycle. Have been told I need a service, however a plumber said he thinks it's not worth fixing at this age. Is he right?

3 answers
Grant
Grant

Assuming you use about once per day, I'd say 10 years would be a reasonable expectant and 12 years is pretty good... . I also found this; http://homeguides.sfgate.com/long-should-dishwasher-last-average-91045.html

happy customer
happy customer

Hi I've got a Miele standard dishwasher G664 & its still going & its 16yrs old!! - only had 1 service call & that was because the swivel arm was blocked & I didn't know to check it before calling for service. A service repairman was booked & called within 4 days to fix the problem
so I would say buy a Miele - think the basic entry model today is about $1200 ?? but well worth the money

Rumpus
Rumpus

Thanks very much Grant and happy customer. I since heard the prob is probably the thermostat but have decided to put it into retirement as theres only one of me and I like hands on.


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