I have posted about ASKO in the past my 2019 washing machine has a problem with the door Today I rang and spoke to Blake and the improvement in care and speed of response was astounding glad to see this as both my washing machine and dishwasher are from ASKO and it is comforting to know they have put in a big effort to improve things
Had to contact help desk and spoke to Jonathon when we could not change the program on the dishwasher. Also could not read the instructions as they were in Slovenian. He was excellent in identifying that the problem was the child lock and guided us through turning it off. He was also very helpful in changing the language.
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This review is a bit of a mixed bag. I absolutely loved my new machine when it first arrived. It washed well, spun the clothes well, almost dry, and the various functions did what they said. The star ratings good and water efficiency high. I was raving about it. However, once a fault arose, it went downhill very quickly. The fault was a… Read more
metallic ticking noise on the spin cycle, which intensified the higher the machine spun. The service agent suggested a new door seal to rectify the fault, in the first instance. I was skeptical of this, however took their knowledge of the product, having come directly from Asko (not an Agent) as the right step. This made the fault worse.
I had to wait three weeks for the part to arrive and be fitted, in the first instance, so it has been a long drawn out issue.
As to the time it has taken to resolve the full issue. I raised a service call on the 16th February 2025, and it was finally resolved with a refund (excluding delivery) of the full purchase price on 30th April 2025.
I would have been happy with a replacement machine after the first service agent visit. However, after the door seal was replaced, I no longer wanted an Asko product.
It took three service visits, plus the collection of the machine on a different day to keep this moving. Luckily I have a flexible working arrangement, as the Service Agent was only available in my area on a Friday. My frustrations compounded by the fact that their arrival time was only confirmed late or after business hours on the Thursday before.
Through this whole process I have had to follow up with additional calls direct with Asko at each step of the process. Not once, have they been proactive. Yes, I was extra frustrated on one off the calls, but the annoyance factor and absolute lack of compassion or care got to me. I also needed to engage the selling agent to assist, as I was getting nowhere with Asko on my own.
But the icing on the cake was the text message I got the day before the faulty machine was picked up, confirming the Delivery of my New Asko product. Good to see the AI machine is working in their dispatch system.
So, not only was the product not up to standard, the after sales has been extremely poor too. I sadly therefore can't recommend Asko.
ASKO STEEL SEAL QUATTRO 10kg washing machine. Terrible. Shakes under low rpm, leaks water, out of warranty (3.5 years) service repair man has been out 4 times and each time finds something wrong but doesn’t solve initial issue (initial visit barrel installed upside down, the door bearings changed, then seal). Still crap. This was their top of the range machine.
Absolutely rubbish customer service, quality of the machines are not worth the premium and a joke of a company – Do not buy ASKO products, they market themselves as premium appliances with award winning customer service. This is so far from the truth its beyond a joke. My experience with ASKO summed up in a nutshell: In 2021 I purchased the ASKO washing machine, dryer and dishwasher as a set from Harvey Norman as the brand was marketed and sold to me from… Read more
Harvey Norman as a premium brand that is just below Miele and on the same level as Bosch without the price tag and would last 10+ years. So I pulled the trigger on the set (washing machine, dryer and dishwasher).
After 3 weeks, delivery was due. At the time of purchase and payment, I advised Harvey Norman that the washing machine and dryer were to be double-stacked, but upon arrival for installation, the ASKO installer said they had not received that instruction and was saying that they were not goign to install the machines which I had communicated that this was their issue and I had organised someone to be at home for the install and I could not accommodate another date. Somehow the machines were double stacked when I arrived home.
The appliances worked fine till 2023, I noticed that the washing machine sounded like a helicopter landing in my house on full spin so I rang ASKO they said my warrant of 24 months was expired and I could engage a ASKO approved 3rd party repairer at my own cost. I then thought this wasn't good enough so I told ASKO that I'll go consumer affairs because under consumer laws this isn't correct and if a machine was less than 5 years old but more than 1 under consumer garantee I should be covered. ASKO then agreed to repair my machine under good will. After arranging multiple repairs, and alot of phone calls to ASKO about the machine supposedly has been repaired but still sounds like a helicopter landing in my house from the vibration over 9 month period they had decided to refund the full amount.
For everyone with similar scenario to me, do not give up and persist with your refund, as ASKO are hoping you will not follow up by brushing you off. Additionally, don't bother with the feedback@asko email they have not ever responded back to me once. Please stay away from ASKO its not worth your time and hard earned money. Their customer service is an absolute joke from their service reps through to their account division they cannot organise anything and are hopeless.
Additionally the approved repair companies are also a joke (APS Perth and Nationwide).
see my videos of each stage:
Video 1, 2 & 3 - before repairs Video 4 to 9 - after APS repair and after Nationwide repair.
Please save yourself the heartache, money and time and stay away from this joke of a brand.
Worst ever washer & customer service – Never ever again !! Washing Machine was 12 months old - leaked from day 1. 5 service calls and no resolution. Asko then refused to repair and offered a refund. The washer on a 1200- 1400 spin cycle sounded like a helicopter was in the house and very wall and window vibrated. Glad they refunded as I purchased a Miele - whisper quiet on the 1600… Read more
spin cycle - even when standing next to the machine - you can’t tell it’s on the spin cycle By the way - their customer service - atrocious!!!!
Bad product dodge technician – My dryer one year old some time doesn’t… My dryer one year old some time doesn’t dry the clothes for four and half I call the technician from. ASKO he come today he fixed some pipe and he didn’t clean all dust when I come home I tried to get all parts together I find out the bottom door broking I call the technician he said to me call ASKO after… Read more
too days other way am telling the company the problem is not under warranty they will charging $135.00 I call ASKO to report he tried to get out of it they supposed to back to me in too hours I haven’t heard Date of experience: 03 June 2024 --- Original Message --------------- From: AU ASKO [service@asko.com.au] Sent: 29/05/2024 06:18 To: [Content Removed] Subject: Re: Urgent service
Thank you for contacting ASKO Your IN WARRANTY service call has been scheduled for the following date: Job Number: 15889571 Date of Service: 3/06/2024 Our technician will contact you the night before between 4 pm and 7 pm to allocate a 2 hour window for his attendance However, if the technician deems the issue as non-warranty related (such as blockages, user faults or physical damages etc.) the following charges will apply: Callout Fee inclusive of the first 15 minutes of labour - $135 incl of GST Further labour in 15 minute segments - $40.00 per segment incl of GST Parts Additional
If you don’t have parking, paid parking will need to be paid or parking provided. If you need to reschedule, please contact Asko on 1300 002 756 prior to 4pm the day before your booking date, or you may incur a $66 no show/cancellation fee.
When we renovated our kitchen in 2019 we were talked into getting an Asko Oven. We could have gotten an oven for a quarter of the price but Good Guys claimed this was better value and would pay for itself by lasting a lot longer. We decided to get a quality oven. Shame that this wasn't it. I'm not sure if Good Guys get a bonus for up selling… Read more
this brand but I regret listening to them. Not only did it cook worse than the cheap one we replaced, it was difficult to use without remembering what all the symbols meant and the constant errors where it wouldn't heat up and required constant rebooting.
It was the worse and most expensive mistake we made. It just died just after 5 years. 9 ADVICE - Don't pay extra for Asko. It's just an overpriced inferior product.
ASKO Dishwasher DB1243IB.S.AU AU$1600, 3½ years old lightly used - broken down due to faulty Display Unit & /or PCB. Apparently, it's difficult to work out what the problem is! Repair cost including labour for Display Unit AU$750, PCB an additional AU$350, BUT parts aren't available even if you're prepared to pay this. My advice - do not buy. A… Read more
premium product price tag with very poor performance. NB iThe dishwasher aarrived when new with a manufacturing fault on one of the trays. We gave up trying to get it replaced after spending over 10 hours on the customer service line over a period of several days. Again, buy at your own risk, don't swallow the marketing.
We purchased an Asko washing machine and dryer in late 2023 and have had ongoing issues with both appliances. The dryer has been a nightmare. Asko came out numerous times to try to repair it, only to finally replace the motor after several visits. Now, just weeks later, it’s already broken down again, and they’ve had to replace yet another part… Read more
because it kept making loud banging noises. Instead of acknowledging this is a faulty unit and replacing it, Asko continues to drag things out with more “goodwill” repairs now that the warranty has technically expired. Completely unacceptable given the repeated failures during the warranty period.
The washing machine has also caused major problems. It leaked earlier this year and damaged our brand-new cabinetry. Despite clear video proof and obvious water damage, Asko initially refused to accept responsibility because it wasn’t leaking during their first service visits. After countless emails and follow-ups, they finally admitted the door wasn’t sealing properly - but only after making the process unnecessarily difficult and stressful.
Customer service has been consistently rude, dismissive, and unhelpful. My last conversation with a service staff member was particularly insulting: when I tried to share my experience and give feedback, he brushed me off by saying they “get a lot of time wasters.” Well, Asko - your customer service is the real time-waster.
This entire ordeal has disrupted our busy family life and taken up far too much of our energy - time we should be spending on our family, not chasing endless repairs. If I had the energy, I’d take this matter further, but for my own peace of mind, I’ll settle for leaving this review. Hopefully it saves someone else from making the same mistake.
As a designer, I will never recommend Asko to any of my clients and will actively advise them to avoid your appliances. Premium price, bargain-bin service - not what anyone signs up for.
- +3
Perhaps the biggest waste of money in my life. I contacted customer service in June 2025 and discussed continual rust bucket of a machine. They requested I send photos which I did to the email address they gave me.I heard nothing …. I called them again ten days ago ( August 2025). Asko could not locate photos or email. I have sent all details… Read more
through again. No response as yet ??? My washing machine and dryer are 9 years old. The rust has been an ongoing issue since the machine was around 2 years . I will be tossing the rusty machine and the dryer that “ screeches” every now and then out.The follow-up after sales is a joke! I will be going Bosch as the pricing is so much better and apparently the after sales service is very good. Shame on you Asko selling so many rusty lemons !
Oven constantly has errors, terrible customer service. They basically just ignore everything since they 'fixed' it and next day was errors again.
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It seems they can't deliver their product unless you have a carpark!!! Unfortunately not everyone who lives in Sydney has a carpark so they just left after waiting two weeks for them to deliver the washing machine. Now the drama of trying to get my money back! Avoid these id*ots if you can!
Follow-up · I cancelled my order with Asko and purchased a Bosch from Appliances Online who delivered and installed it the next day!!
Drew was outstanding, she was very helpful and professional at all of the times I contacted ASKO. My top basket needed replacement so Drew sourced the correct product and helped me every step of the way. She was so patient with dealing with my… Read more
questions and responded almost immediately to email queries. Drew is an excellent coordinator, first class service all the way from our very first comms. If I require any further replacements, I will definitely be contacting her again and will only buy them through the website. WARNING - do not use other sites to buy like I did initially and then couldn't get any refund as they wouldn't answer my emails. I will only use ASKO directly for spares in future.
Follow-up · The replacement part was $299 for a replacement top basket which included postage. Once paid, the delivery of the replacement was quick, about a week to WA. The original basket I had damaged when I first got the dishwasher- the plastic coating over the metal was broken and over the last 8 years had corroded so the basket frame was actually broken. Very happy with replacement .
I emailed a request for service on my washing machine as it had stopped working (a while ago - just hadn't gotten around to getting it fixed). I emailed about 2pm (Brisbane Time) and Joe had, not only found my phone number from the file (as I didn't… Read more
give it in the email) but had rung me back by 3pm to work out when I could get it fixed. I wasn't expecting such prompt service and I thank Joe for being on the ball to get this done, seeing I have left it so long. Just lucky I have another machine here at home that I have been using but it isn't as good as the Asko. Thanks again Joe for the prompt service. I just hope the actual service of the machine is as good and doesn't cost me an arm and a leg.
Follow-up · My machine was fixed quickly as the only problem with it I had already fixed. I had taken the obstructions out of the overflow as instructed in the booklet, but what I hadn't fixed was the airlock in the overflow pipe. The guy fixed the pipe quickly without the need for any further tools or pieces but, alas, I still had to pay a call out fee (which I think is understandable). I will know what to do next time.
Recent reviews
After a dishwasher installation the display showed weird synmbols. STEPHAN of Asko-service guided me through the maze of loops and settings. It's now on AU ENGLISH and working fine. THANK YOU !
I have a 6 month old Asko dishwasher which basically doesn’t clean dishes. I had a service person from Asko inspect last week 8/4/26. He removed a couple of very small pieces of food, ran it through quickly and declared it fixed. The next wash 2 days later, dishes remained unclean. Ran dishwasher through an empty cycle . Used the dishwasher… Read more
yesterday and dishes still remained dirty. Rang Asko today and was told I was not entitled to have a service person return as he declared it was fixed. Even though the dishwasher is well within warranty I would have to pay for a serviceman to come out. Do not buy Asko the quality is appalling and the customer service is egregious
Identifying and supplying replacement parts - very prompt and professional. I received a response to my enquiry for spare parts first thing the next morning - from Daniel - and after a couple of clarifications, the payment link arrived within 15 mins and I've been given a time frame of 48h for dispatch and 3-5 working days for delivery. Very happy… Read more
with the customer service here. Parts were for Asko combi-steam oven (we cracked the water reservoir).
I have an Asko dishwasher, oven and induction stovetop. All purchased at the same time 2 years ago. The dishwasher is faulty just out of warranty, the oven has been repaired twice and is still faulty , now there is an issue with the induction. Great marketing , lovely brochures , a promise of quality that doesn't exist . I would strongly recommend you don't spend your hard earned cash on Asko.
Asko manufacture dishwashers which are of terrible quality and offer shocking customer service. My rating would be 0 stars if that was possible. I purchased an Asko dishwasher on the 15/12/2022. This dishwasher displayed an F11 error on the 04/04/2026. It then ceased working completely. Asko stated that it is unable to be assessed as it is no… Read more
longer installed. As dishwasher manufacturers, Asko should understand how important a dishwasher is to a family with young children. Therefore, I had to have the dishwasher removed so a new one could be installed.
I offered for it to be taken away and tested, to confirm the fault. However, to expect a customer to keep a faulty product installed, at a great inconvenience to their daily life, is terrible customer service.
Asko also told me that a refund cannot be offered as it is out of warranty. Under Australian Consumer Law products are required to last for a reasonable amount of time, regardless of the warranty offered by the manufacturer. Three and a half years is not a reasonable period of time for a dishwasher worth $1499.00.
I have forwarded my complaint to WA Consumer Protection and the ACCC.
Asko dishwasher was sold to me as a premium brand. It down many times during warranty. Each time a techinician came and repaired. Now just out of warranty and it broke again. Issue is mainly with the electronic switches. Have to throw this one away and buy a better brand that actually works.
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We had an Asko dishwasher installed by Asko. After 2 weeks 3 screws holding the machine fell out so you could not close the machine. Asko sent out a repair person. He advised that he could repair temporarily but it may require a cabinet maker to firm up the supports. 3 weeks later another screw came lose. Asko sent out the same incompetent crew… Read more
that didn't do the original installation correctly. They were smug, rude and replaced one screw rather than follow instructions. DO NOT BUY ASKO, their installation crews are incompetent.
* Overpriced for only a short lifespan. My washing machine and dryer kept having operational issues and parts were NOT available, to be enticed to be a replacement. Eg. Frequent UNBALANCE, A replacement fractured door handle not available, internal hose bends creating blockage points.
Sarah and Angela from Customer Service were very helpful and efficient. They resolved our issue promptly and arranged for the replacement induction cooktop under ASKO’s “goodwill” policy, which is greatly appreciated. Thank you and well done.
To be honest, the recent 5-star reviews complimenting Max and the other service team members look fake to me. Max is hopeless, the same as Luke. I was strongly recommended Asko by Zarin at The Good Guys Moore Park, but the appliance broke down after only 4 months. I later read other Google reviews and found that many people are in the same… Read more
situation — they were recommended Asko by The Good Guys and the products became faulty soon after purchase.
Asko Australia doesn’t have its own technicians and outsources repairs to Best Repairs in Alexandria. They are close to me, but it still took a week for them to come out (the same experience others mentioned in reviews). After the visit, they sent a report and a repair approval request to Asko, but Asko kept saying they never received the emails. This information was told to me by Best Repairs, and I also have a recording of the conversation. They mentioned this is an ongoing issue with Asko.
I eventually requested a refund, but the Asko service team said they would “escalate the issue to management” — which is exactly the same response other people reported in their reviews.
PLEASE save yourself time and money. Go somewhere other than The Good Guys and stay away from Asko.
Our dishwasher was not working. Phoned and then sent an email to Asko for help. Spoke to a service agent MAX who helped us and knew what our problem was. Can’t thank Max enough for taking us through what to do. Our dishwasher is back to normal. Thank you Max.
Spoke to service parts extremely efficient customer service was provided by Drew. Sourced my replacement parts and emailed me back that they were in stock. Arrived at the Asko desk and parts waiting for collection . Outstanding work team. Congratulations regards Vikki Elliott. Ps love my Asko oven!
My ASKO front load keeps breaking down. I had to replace the unit last year as the old one kept breaking down. The cost of repair meant it was cheaper to replace it . The new one isn’t better, just a year old and the door latch is broken, unreliable product.
I would give 0 stars if I could, service is awful. They will not deliver on Saturday they will not deliver if you are not home so working people can buy their products. No solutions we eventually cancelled the order.
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Hi Kanimbla. Thank you for reaching out to us. Can you… Read more (+2 replies)