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The worst customer service ever
After purchasing a washing machine (8KG Front Loader Washing Machine: W4086P.W.AU), dryer and pedestal drawer from ASKO in March 2020, we have had the washing machine replaced because the first one was faulty then the 2nd machine repaired twice because it leaked. We are awaiting our third replacement pedestal drawer because the first two were faulty. Customer service is non-existent. Highly recommend NEVER buying from this company.
Will not respond to service emails
Asko delivered a dishwasher without a cutlery basket. I have phoned twice and emails 3 times - no response. 3 months later still waiting for a response so I can get my cutlery basket. Appalling service. Average product - so I would choose another brand.
Rubbish Product/Fake Warranty
Objectively, there might be the odd Boeing 747 that makes less noise than my drier. Objectively. the sending of a number of emails and the making of a series of phone calls without response might give the appearance of a useful warranty! Subjectively- a useless and expensive product! Do not buy this brand!! Even my washing machine shredded my first load of washing
Very happy so far with our Combi steam oven
The oven was delivered on the nominated day and in the time frame advised. Very happy with it so far after a week of use. Waiting to attend a free cooking demo this Saturday at the outlet we purchased it from (Spartan Electrical) who we have been very happy with. This will just give us a some more tips and confidence in getting the best out of it. The Oven is brilliant. Very user friendly and cooks beautifully.
Excellent customer service!
I had the pleasure to talk to Sheralee today. She took the time to review my situation and take it upon herself to find a resolution to my challenge. Sheralee, thank you for taking ownership of my query and helping to resolve so quickly. I will continue to recommend ASKO because of Sheralee's excellent customer service.
Sms from installers the day before delivery.They were punctual, professional and helpful, and ensured a formless fitting into the space. I paid the extra from my initial choice from cheaper brands (which were flimsy in comparison )and am very pleased I did. The machine is simple to use and the instruction manual clearly explains the options. The machine is very quiet and efficient .
Olivia - Fantastic and knowledgeable
Have now spoken with Olivia on multiple occasions after some issues with blockages and dispenser's and she has sent through multiple trouble shoots + organised technician visits. It has been a simple and easy process and it is all thanks to her.
Appalling customer service
Phoned Asko customer service at least 10 times over past 2 weeks for service of my Asko washing machine. Nobody ever answers the phone - even after 30 minutes
Asko have an email form on their customer service site - sent twice but no reply.
This company used to be great - they are trashing their once good reputation.
Waste of money
Clothes dryer problems within 2 months, service guy comes out, does nothing, try's to address of of several problem, doesnt do anything and guess what, need to take more time off work. Paid smae money instead of Miele and made a bad decision.
Assistance for servicing and parts
Sheralee Skyes was aiding our service booking and speaking to us in replacement parts. She was patient and very helpful with a pleasant personality. I am super impressed with all Asko products I have purchased and now speaking with Sheralee very impressed with the service.
Questions & Answers
Ordered and paid for washing machine/dryer/drying cabinet in March to be delivered June. Delivery was scheduled for last Monday. Didn’t turn up, no phone call. Have not answered my calls. Drove to Harvey Norman, waited for them to call Asko. No answer/ rang HN 5.30pm they said Asko don’t have any dryers left. Please advise??? Getting desperate.
Does anyone else notice the pattern of 5 star Asko reviews ? All new accounts & posting the review of the day of account creation - right after any negative review. Is Asko paying for these ?
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