Asko Appliances

Avoid ASKO – A Very Disappointing Experience! Ditching my Bosch dishwasher and switching to ASKO was, without a doubt, one of my biggest mistakes. I purchased the ASKO 8 Series XXL last September, expecting a premium product with premium quality. Instead, it’s been a complete nightmare. The original unit arrived DOA, with a front control panel… Read more

that wouldn’t respond. After two weeks of back-and-forth, I finally got it replaced. Unfortunately, the replacement hasn’t been any better. The door latch hook is now stuck, making it impossible to close the dishwasher door. Two units, two problems, and nothing but frustration. For a brand positioning itself in the premium market, this level of quality control and reliability is simply unacceptable. My previous Bosch dishwasher never gave me this sort of trouble. I switched to ASKO expecting an upgrade, but instead, I’ve experienced a significant downgrade. I genuinely regret buying ASKO. Premium pricing should come with premium reliability, not repeated faults and endless inconvenience.

Asko Washing Machine W4086P.W.AU This washing machine was purchased Jan 2024 from The Good Guys. (The Good Guys refused to talk to me about the issue). The machine began making the odd noise on spin around Nov/Dec 2025. Over ensuing months, it became more frequent therefore I started calling Asko. They pointed me in the direction of a repairer. I… Read more

note that there are numerous reviews with videos showing the same machine making the same or similar noises. Asko was not interested as they said the 2 year warranty was up. They pointed me to their recommended repairers. I talked to two of them, the first would not comment, only come out with the resulting call out fee etc. I called the other repairer and they said it sounded like the shock absorbers and could fit news ones for $400-$500, despite me telling them that the machine was only 2.5yrs old.

I ordered the shock absorbers through Asko parts department for $138.34 and my own fitter did the job. Upon disassembly, my fitter was doubtful that this was the issue with the machine but continued with the repair based on the recommended repairer's knowledge. Upon reassembly and first wash, the noise remained. Therefore my fitter pulled the machine out of service again, with further and more in depth disassembly, and found the problem - loose cast iron counterweights and two missing centre bolts in both the upper and lower counterweights. The loose bolt on the upper right hand side had 10mm of play as shown on the video, and during spin, was slapping around so much it had left thick iron filings everywhere in the area as shown in the photo. My fitter fixed the four loose counterweight bolts and also did threads and placed bolts in the two centre recesses.

These missing centre bolts seemed to be a cost saving measure by the factory however advice from my fitter is that four bolts are not enough to hold the upper and lower counterweights properly under the inertia of spinning and over time - I only run my machine on 1000rpm, well under its capability. That could be why it took nearly two years for the upper counterweight to come loose. So with the repair complete, the machine was placed back in service, and not a single noise! Problem resolved.

My Australian Consumer Guarantees (separate to warranties) were definitely not satisfied with respect to a major fault, this is according to ACCC, so I emailed Asko with all the information and asked them to recompense me for my out of pockets. They refused, basically saying that it was not performed by a recommended repairer. For your information Asko if you are reading this, there are other repairers that can do an equal or in this case, better job than the recommended repairer who mis-diagnosed the problem!

I note that this problem is two fold - the first being the consumer expense to repair, and the second, there is a safety issue with the loose bolts coming adrift - one can only shudder to think what the outcome would be if just one counterweight bolt broke - there would be disaster in the laundry and surrounds as my machine is under bench.

Therefore, a report has been sent to ACCC with regards to safety. I owned an Asko washing machine previously with 7 years of solid service - not an issue. But I will no longer consider Asko in any future purchase for any product as their reputation is now trashed with my latest purchase and refusal to recompense based on Consumer Guarantees not being satisfied.

Asko, I haven't asked you to give me another machine, just to recompense me for your error and my resulting expense to fix it. You should have acknowledged that you would take this matter up with your factory and designers, but you did not in your return email to me. My email to you Asko was very detailed and your return email to me was only about requests for more information and "NO" to recompense, with no acknowledgement regarding this being a safety issue with your product.

So if any of you other people out there happen to read this and you have the same problem with this machine, which may or may not have been mis-diagnosed by an "Asko recommended repairer" - consider that your problem may be loose counterweight/s and you should have it fixed to avert a possible disaster. Let's hope that the ACCC get on to Asko quick smart.

This review is a bit of a mixed bag. I absolutely loved my new machine when it first arrived. It washed well, spun the clothes well, almost dry, and the various functions did what they said. The star ratings good and water efficiency high. I was raving about it. However, once a fault arose, it went downhill very quickly. The fault was a… Read more

metallic ticking noise on the spin cycle, which intensified the higher the machine spun. The service agent suggested a new door seal to rectify the fault, in the first instance. I was skeptical of this, however took their knowledge of the product, having come directly from Asko (not an Agent) as the right step. This made the fault worse.

I had to wait three weeks for the part to arrive and be fitted, in the first instance, so it has been a long drawn out issue.

As to the time it has taken to resolve the full issue. I raised a service call on the 16th February 2025, and it was finally resolved with a refund (excluding delivery) of the full purchase price on 30th April 2025.

I would have been happy with a replacement machine after the first service agent visit. However, after the door seal was replaced, I no longer wanted an Asko product.

It took three service visits, plus the collection of the machine on a different day to keep this moving. Luckily I have a flexible working arrangement, as the Service Agent was only available in my area on a Friday. My frustrations compounded by the fact that their arrival time was only confirmed late or after business hours on the Thursday before.

Through this whole process I have had to follow up with additional calls direct with Asko at each step of the process. Not once, have they been proactive. Yes, I was extra frustrated on one off the calls, but the annoyance factor and absolute lack of compassion or care got to me. I also needed to engage the selling agent to assist, as I was getting nowhere with Asko on my own.

But the icing on the cake was the text message I got the day before the faulty machine was picked up, confirming the Delivery of my New Asko product. Good to see the AI machine is working in their dispatch system.

So, not only was the product not up to standard, the after sales has been extremely poor too. I sadly therefore can't recommend Asko.

ASKO STEEL SEAL QUATTRO 10kg washing machine. Terrible. Shakes under low rpm, leaks water, out of warranty (3.5 years) service repair man has been out 4 times and each time finds something wrong but doesn’t solve initial issue (initial visit barrel installed upside down, the door bearings changed, then seal). Still crap. This was their top of the range machine.

Absolutely rubbish customer service, quality of the machines are not worth the premium and a joke of a company – Do not buy ASKO products, they market themselves as premium appliances with award winning customer service. This is so far from the truth its beyond a joke. My experience with ASKO summed up in a nutshell: In 2021 I purchased the ASKO washing machine, dryer and dishwasher as a set from Harvey Norman as the brand was marketed and sold to me from… Read more

Harvey Norman as a premium brand that is just below Miele and on the same level as Bosch without the price tag and would last 10+ years. So I pulled the trigger on the set (washing machine, dryer and dishwasher).

After 3 weeks, delivery was due. At the time of purchase and payment, I advised Harvey Norman that the washing machine and dryer were to be double-stacked, but upon arrival for installation, the ASKO installer said they had not received that instruction and was saying that they were not goign to install the machines which I had communicated that this was their issue and I had organised someone to be at home for the install and I could not accommodate another date. Somehow the machines were double stacked when I arrived home.

The appliances worked fine till 2023, I noticed that the washing machine sounded like a helicopter landing in my house on full spin so I rang ASKO they said my warrant of 24 months was expired and I could engage a ASKO approved 3rd party repairer at my own cost. I then thought this wasn't good enough so I told ASKO that I'll go consumer affairs because under consumer laws this isn't correct and if a machine was less than 5 years old but more than 1 under consumer garantee I should be covered. ASKO then agreed to repair my machine under good will. After arranging multiple repairs, and alot of phone calls to ASKO about the machine supposedly has been repaired but still sounds like a helicopter landing in my house from the vibration over 9 month period they had decided to refund the full amount.

For everyone with similar scenario to me, do not give up and persist with your refund, as ASKO are hoping you will not follow up by brushing you off. Additionally, don't bother with the feedback@asko email they have not ever responded back to me once. Please stay away from ASKO its not worth your time and hard earned money. Their customer service is an absolute joke from their service reps through to their account division they cannot organise anything and are hopeless.

Additionally the approved repair companies are also a joke (APS Perth and Nationwide).

see my videos of each stage:

Video 1, 2 & 3 - before repairs Video 4 to 9 - after APS repair and after Nationwide repair.

Please save yourself the heartache, money and time and stay away from this joke of a brand.

Worst ever washer & customer service – Never ever again !! Washing Machine was 12 months old - leaked from day 1. 5 service calls and no resolution. Asko then refused to repair and offered a refund. The washer on a 1200- 1400 spin cycle sounded like a helicopter was in the house and very wall and window vibrated. Glad they refunded as I purchased a Miele - whisper quiet on the 1600… Read more

spin cycle - even when standing next to the machine - you can’t tell it’s on the spin cycle By the way - their customer service - atrocious!!!!

Bought an induction for over $1300 and after only 4 months a diagonal crack showed up going through the glass without any sign of impact and when approached ASKO they straight away without inspection claimed its not thier responsibility

I had heard such good things about Asko washing machines. We purchased the Asko W6088X.W. AU.It worked well initially but then we started to get stains on our clothes ( looked like grease stains) The Asko technician would come out and do a few tweaks and say everything was fine. The staining of the clothes continued. What was most disappointing… Read more

was the way customer service handled the matter. They would never get back to you, we were constantly having to follow up with them. They refused to take any ownership even with photos. When I requested to speak to a manager they refused to transfer the call and were rude. This is certainly not the service I expected from a reputed brand. With several phone calls (they never contacted me when they said they would) I got a refund Such a disappointing experience from the customer service team. They have no idea of accountability.

Absymal customer service. Dishwasher broke down within two years and the manufacturer refuses to honour the warranty or consumer guarantees under the law.

Still in warranty. Keeps breaking down. Er6. I have requested a replacement but they won’t. They just send someone out to repair it. This is the 4th time. Buy something else. Don’t bother ringing for repairs. I’m just going to dump it and buy a better brand. It has just broken down again. Not even going to bother ringing them. First 2 times it… Read more

broken down was an error and they sent someone out to fix it. Second time took awhile as the technician forgot to ring me. Third time I had cooked a roast, I kept checking it from time to time, after awhile this thick smoke was coming out as I opened the door and my roast that was cooking nicely was now burnt to a crisp, the heat was so severe. I immediately turned the oven off only to realise later when I had walked past that it hadn’t shut off. The area surrounding my oven, cupboards and bench tops near it was so hot, you couldn’t even touch them. The oven hadn’t turned off but not only that it was at such an extreme heat. Lucky we were home or our house could have been damaged. We had to turn the oven off at the main switch outside. I did ask for a replacement, they said no. They did once again repair it. So last night I cooked a roast chicken. Did a good job. Today I decided to do a self oven clean using the ovens self cleaning function. Took everything out, set it all up and about half an hour later I can back to er6. It has now stopped working. So now I’m just going to buy another brand to replace it and dump this one.

When we renovated our kitchen in 2019 we were talked into getting an Asko Oven. We could have gotten an oven for a quarter of the price but Good Guys claimed this was better value and would pay for itself by lasting a lot longer. We decided to get a quality oven. Shame that this wasn't it. I'm not sure if Good Guys get a bonus for up selling… Read more

this brand but I regret listening to them. Not only did it cook worse than the cheap one we replaced, it was difficult to use without remembering what all the symbols meant and the constant errors where it wouldn't heat up and required constant rebooting.

It was the worse and most expensive mistake we made. It just died just after 5 years. 9 ADVICE - Don't pay extra for Asko. It's just an overpriced inferior product.

ASKO Dishwasher DB1243IB.S.AU AU$1600, 3½ years old lightly used - broken down due to faulty Display Unit & /or PCB. Apparently, it's difficult to work out what the problem is! Repair cost including labour for Display Unit AU$750, PCB an additional AU$350, BUT parts aren't available even if you're prepared to pay this. My advice - do not buy. A… Read more

premium product price tag with very poor performance. NB iThe dishwasher aarrived when new with a manufacturing fault on one of the trays. We gave up trying to get it replaced after spending over 10 hours on the customer service line over a period of several days. Again, buy at your own risk, don't swallow the marketing.