Asko W4086C

This review is a bit of a mixed bag. I absolutely loved my new machine when it first arrived. It washed well, spun the clothes well, almost dry, and the various functions did what they said. The star ratings good and water efficiency high. I was raving about it. However, once a fault arose, it went downhill very quickly. The fault was a… Read more

metallic ticking noise on the spin cycle, which intensified the higher the machine spun. The service agent suggested a new door seal to rectify the fault, in the first instance. I was skeptical of this, however took their knowledge of the product, having come directly from Asko (not an Agent) as the right step. This made the fault worse.

I had to wait three weeks for the part to arrive and be fitted, in the first instance, so it has been a long drawn out issue.

As to the time it has taken to resolve the full issue. I raised a service call on the 16th February 2025, and it was finally resolved with a refund (excluding delivery) of the full purchase price on 30th April 2025.

I would have been happy with a replacement machine after the first service agent visit. However, after the door seal was replaced, I no longer wanted an Asko product.

It took three service visits, plus the collection of the machine on a different day to keep this moving. Luckily I have a flexible working arrangement, as the Service Agent was only available in my area on a Friday. My frustrations compounded by the fact that their arrival time was only confirmed late or after business hours on the Thursday before.

Through this whole process I have had to follow up with additional calls direct with Asko at each step of the process. Not once, have they been proactive. Yes, I was extra frustrated on one of the calls, but the annoyance factor and absolute lack of compassion or care got to me. I also needed to engage the selling agent to assist, as I was getting nowhere with Asko, on my own.

But the icing on the cake was the text message I got the day before the faulty machine was picked up, confirming the Delivery of my New Asko product. Good to see the AI machine is working in their dispatch system.

So, not only was the product not up to standard, the after sales has been extremely poor too. I sadly therefore can't recommend this product.

You couldnt' give this a worse rating – Just bought via Winning Appliances who then passed the sale onto Asko. I can't say how bad this has been ... the machine runs at 85 decibels so sounds like a 747 is landing on the roof. It doesn't wash things well unless about 0.5 kg of laundry in there - and this is an 8kg machine. Such long washing cycles too compared to my old Beko, and still… Read more

things aren't clean. Now the door won't close. Oh - and the Asko delivery guys dumped my old dryer over the road when they were paid to take it away. Dealing with customer service has been so frustrating and no-one knows what’s going on.

Appalling! Don’t do it!!! – If I could rate with negative stars I would. DO NOT INVEST in ASKO!!! Asko, I am writing to you to express my dissatisfaction with one of your products that we recently purchased. We were steered by a salesman away from what we originally wanted to purchase, to purchase an asko as he said in his words, “their products never fail”. We told the… Read more

salesman our previous washing machine lasted us over 5 years used heavily on a daily basis serving a family of 5, for around $1000 cheaper than the asko unit. He assured us the quality difference between the two was comparing a Rolls Royce to a Volkswagen Beetle.

We took his advice and not only trusted in this product, but bought the high end version of both the washing machine and dryer for almost $6000.

We took delivery of the machines approximately 7-10 days after we had ordered them.

The machines arrived in a new and satisfactory condition, all wrapped in plastic and sat in our garage as we left for our holiday for a few weeks.

Shortly after returning we had the washer and dryer installed and were excited to use our new products.

The first wash all seemed to go well.

The second wash a small leak occurred which we dismissed as we weren’t sure whether one of the kids had spilt something nearby and hadn’t mentioned it.

The third wash the units door would not close.

We got in touch with Asko and were put through to a third party repair/maintenance company.

The repairman came out and removed an “O” ring which was around the inside face of the door as directed by the asko technician via a phone call. First of all we weren’t happy at all that such an expensive machine required an item to be removed in order for it to function. However nonetheless we were reassured once again by the repairman that they are a great machine and barely if ever fail.

The door closed without a problem and the machine functioned for the first few washes without a fault.

Then shortly after the machine flooded out laundry. We’d get one wash that worked then 2 that would leak and so on.

I rang the technician and was told ring asko. I rang asko and was told a second repair would have to be carried out. I strongly expressed my disappointment and discomfort in having the machine have a second repair carried out again considering it is brand new. I said I wanted a replacement machine or a refund as this is a joke for such a high end machine that practically was handed to us dead on arrival.

He told me it is protocol to have 2 repairs to be carried out before you are entitled to a replacement or refund.

The technician came out, he fitted the O ring and the door would not close, he removed the O ring and the machine leaked.

I rang asko and said enough is enough and we want the machine replaced or a refund. I was told that a new door will have to be fitted, I again expressed to him that this is not right and we did not spend almost $3000 on a washing machine to have a replacement door fitted and the hinge shaved in order for it to close and operate.

We received a poor quality product from the day it was delivered. We allowed 2 repairs to be carried out and still have no machine to wash our clothes. We have been forced to use the local laundromat.

We expect a certain basic level of quality and service from both your company and your product, a brand new high end product, dead on arrival is been treated as a second hand 3 year old unit been covered by warranty.

The mental and physical stress this has caused us from not having a functioning machine, having to take our clothes to a laundromat and take time away from our jobs for a technician to attend to the machine has been taking a toll on us both.

Numerous calls and emails a refund was approved. A pick up date arranged only for a no show.. numerous calls and emails again only to be told they don’t service my area and that I will need to wait up to 3 weeks or take the machine myself back to goodguys. Took it back to goodguys now we’re still in the process of chasing our refund! Absolutely disgusting!! The service call line can not transfer you to any department it’s only email to which they don’t respond too!

Save your self the stress and don’t buy an asko!!

Don’t buy ASKO - not worth the high cost – Purchased in 2017 ….2024 rattling around on high spin and had it diagnosed that the Shock absorbers are gone. Cost to repair just under $500 After 7 years would have had it repaired if it wasn’t for the severe corrosion on the bottom of the outer surround. It was sold to us as a rust free model due to the inclusion of stainless steel in the… Read more

build. Obviously the stainless steel is in the wrong place as it’s so corroded the local technician said repairing it would be throwing good money after bad

Happy after 18 months – I'm surprised by some of the reviews, after 18 months I've been happy with no issues. We bought this washer alongside the matching dryer, we've never had a matching washer and dryer but our dryer was starting to give out and our washer wasn't far off. When we purchased these we had a European laundry in a small, open-plan townhouse. We were… Read more

looking for heat pump dryer, so we chose the dryer before washer. Since we bought this machine, we have moved house. One benefit of this machine has been the use of cold water rather than hot. Our new house has an older hot water system with 125LT which can be a stretch at night with washing up and 3 showers - so I'm glad this doesn't put extra pressure on hot water system! I also love the rubberless door...it's a little tougher to open than my last machine but worth it as we have no issues with mould and doesn't require regular cleaning like our last machine.

Energy efficiency was important to us and the Asko washer and dryer had a great rating, particularly the dryer with heat pump. Given we had euro laundry that was part of our kitchen, it was also important to me that this looked good and was streamlined - the digital screens definitely help reduce visual clutter and I think the set looks great together.

The selection of cycles are easy to use, my husband called the cycles logical or intuitive - we typically use the quick or normal cycle but there's a good range for deeper cleaning, bedding, delicates etc. The capacity suits us as a family of 3, it's small enough that we can do regular loads but has enough capacity for when we want more heavy duty washing including our king doona cover.

While it is on the pricier side, my husband's mate is in the business of repairs / services and said the brand was generally well made and he didn't see many issues. This was a useful recommendation and helped us justify the cost. I did get these while they had a promotion on so saved a fair bit off RRP. Overall i'm really happy with performance over past 18 months, it's a quality machine, easy to use and looks great.

Terrible experience! 4 years of nightmare – We are super disappointed with asko washing machine we bought, and their customer support! We have purchased an asko machine 4 years ago, at the asko… Read more

website it was represented as no vibration washing machine ( now re-worded into low vibration), same was said by the sales representative, however it was shaking at 800 like crazy since day one. We were never able to try a higher speed. The front door opens directly into the edge of the door frame, scratched on both sides, front door is leaking time to time... Four years we couldn't get any proper support from asko, all calls were met by unfriendly customer service reps, and transferred to same technician every time, which was blaming everyone and everything around but not the machine itself and wanted to charge us for a call out every time, even though it is covered by the extended warranty. Four years later, and we have given up trying to fix it personally. We went and complained to the good guys store where we purchased it from originally, and said that they should stop highly recommending asko to their clients (By this time, shaking mashing had caused cracking in the plaster walls of our laundry). After the good guys manager's followed up with asko, we have got an offer of half price refund or machine repair. What about the damages to our property, what about 4 years of frustration and stress?? Repairs would work 4 years ago, when we originally asked for it. Regarding a half price refund - i believe the refund for faulty product should be full and straight away if you are not able to repair or replace it!

However, we couldn't get this sorted with asko till now, and we are going to get calculations of all the damage done, including the total cost we paid for the product, warranty and delivery, and lodging this case with ACCC. For all of you who are considering purchasing asko products - save yourself from lot's of stress and go ahead with another brand.

Very Happy – I'm really very surprised by the negative reviews here. I'm very happy with my Asko 8kg Logic Front Load Washer washer. After 12 years with Bosch (a hard act to follow) this machine is equally impressive if not better. Love the fact that there's no rubber seal, eliminating the mould concerns l had with my previous machine. It has a superior wash.… Read more

The 1600 rpm spin is superb - clothes come out practically dry. Heaps of programs, including a 30 min quick wash and 49 min Pro Wash. Great water and Energy efficiency - 4.5 stars - in comparison to what's on the market. Service and delivery was very streamline and hassle free with the delivery guys cleaning my laundry before they left. The only thing l can fault is that the spin cycle (2-3 mins at the end) is loud.

Door very hard to open – We purchased this Asko washing machine model W086CWA 8kg on the 22/6/23 a replacement of a Asko washing machine model number W6444 8kg this older model had automatic door opening and a beeping notification that the cycle had finished before we purchased this new model we obtained a quote to fix it which was a fair and reasonable quote but parts… Read more

were not available and they could not give a time limit for the particular part for this machine I had to take the machine on the back of my ute and drive two hours to get this quote and take delivery of the new machine. Asko not have a decent service agent down here which is about three hours away from Sydney on the South Coast you are paying over $2,000 for these machines and they do not tell you they don't have service agents in your area very disappointing but besides that our cabinetry which was made and designed around this machine we had to purchase another Asko washing machine model WO86CWA 8 kg to fit into the cabinetry right off the bat we found the door after its cycle very hard to open I contacted Asko they asked me to send a video which I did and looking for a service person to come and look at the machine was a nightmare at the end the person they normally use which is about one hour away from our residents a Asko the service agent because it's under warranty but the person never turned up they asked me to ring the person and make a arrangements with this company l refuse to do that that is not my job that is Asko so after months and months of emails backwards and forwards to the service department they decided to come and collect the machine and give my money back, a week after that I said to them if they can come down and collect the machine they can replace the machine with a new one oh no we can't do that. (Of course that would be too sensible ) I also commented to them that they require payment before their product leaves their building well I have the same policy but they would not agree to that, all I needed was confirmation via one of their service people that the door opening was faulty or normal they still can't tell me that but since then I have found out, and we have two Asko washed machines and one heat pump dryer we have been Asko people for as long than l can remember more than 25 twenty five years I have always recommended to my clients to install this brand because of their backup service and long jeopardy I was a master plumber in my past life so I know what I'm talking about regarding services their product is getting cheaper but not in dollar terms and their service department is appalled we are still waiting for a reply from the service department but I think they're just hoping that we'll go away

Don't buy asko – Purchased from the Good Guys in May 2020 for $2400. Had been generally happy with the machine until recently. Some of the control panel buttons stopped working however was easy to work around. Has started to rust at the detergent drawer despite regular cleaning. Last week heard an excessive amount of noise and upon investigation the machine was… Read more

shaking and sparks coming from the rear of the machine. The sparks were caused by the spinning drum eroding a hole through the rear metal cover. Called Asko who weren't interested. Call can be summed up with "oh dear, how sad. Better buy a new machine."

rubber seal fell off after 2 loads and Asko customer service hopeless – Asko have designed their washing machines different with a rubber seal on the outside. It’s supposed to be better as clothes don’t catch and it doesn’t mould. But their design is terrible! The rubber seal fell off after just 2 loads of washing. Contacted Asko customer with detail explanation and photos and they’re trying to order me spare parts.… Read more

After several attempts they finally understand that I just need someone to come and put it back on. The book the service job but as warranty but I’m warned that if it’s found not to be a warranty problem then I will be charged. This unsettled me so I called Asko for clarification but the guy was rude and just kept repeating the same T&C’s to me which didn’t answer any of my worries. So I said I wanted to return it for refund under its warranty and to be directed to that department, which he told me he can’t do, I just need to send an email. Which does not sound right at all. He kept talking over the top of me and not letting me explain and when I told him off for it, he hung up on me. Im still in the same situation of not being able to put the rubber seal back on and not knowing if they’ll cover it under warranty or try to put the blame on me and bill me the service call out fee of $90 plus $40/15 mins. For a VERY expensive washing machine it’s a waste of money! I wouldn’t ever waste my money on Asko. Wish I had stuck to Miele which I have never had any issues with and have amazing customer service.

Disappointed – I’m also extremely disappointed with my Asko washing machine purchased April 2019. I previously had an Asko washing machine for over 10 years. 1 slightly minor problem before it died in 2019. I can’t recall why- possibly the pump. As it had been a great machine I decided to purchase another one. I decided not to purchase extended warranty as… Read more

once again the previous one lasted over 10 years.

My new machine started rusting under the door rim a few months ago . My previous machine never rusted & it was kept in exactly the same area in an enclosed laundry. It also has a small issue in that the receptacle for the fabric softener won’t empty.

I also don’t like how you difficult to access the filter? at the bottom of the machine.

Emailed Asko . No response for 3 days. Called them today. Received an email in return advising what I expected. No assistance because it’s out of warranty.