Terrible After Service
We used this company and installed a bamboo floor. Although the installation was ok, I would not recommend using this company if you require any after service. We have some water damage so we contacted Astoria to see if we could replace the damaged boards (at our cost, of course). Andre did not return any of our numerous calls and visits to their showroom. He was very rude and not interested in providing any sort of after service.
If I could give more stars I would!
We have renovated our house and needed floors fitting with a contemporary classic Californian. I phoned the company and Andre, from the start was very responsive and professional, came over within the week, for a quote, with his mobile showroom, which allowed us to see many different options. Andre could not have been more helpful in this process, offering advice but also listening to our opinions. We were offered a very competitive price, and the administration of organising the delivery and installation of our floor.
Lucas, Greg and the ...
Timber flooring reoccurring water damage.
My apartment in the Republic tower in the city had water damage 18 months ago. The insurer was awkward because of an erroneous loss assessor report. Andre at Astoria was able to convince the insurer of the error, and his team subsequently did an excellent job replacing the floor. Two months ago the flooring buckled again, water appeared to be the cause. Andre recommended we engage a leak detection company before making a new insurance claim. The leak detector generated a report which confirmed water damage, but the insurer's loss assessor ...disagreed. The Astoria men pulled up the floor and proved they and the leak detectors were correct and the assessor (same man as wrongly assessed the first repair) was wrong. The repairs were then carried out quickly and skillfully. Leaks affecting timber floors can be difficult to detect and fix. I would recommend Astoria to anyone.
Very Poor Experience
I used Astoria floors to polish my floor boards for the bottom floor of my townhouse. Happy with their work. 2 years later I made a small extension off my kitchen and needed more floor boards to be polished, matching the existing. Naturally I went back to Andre at Astoria Floors. They completed the job, but did not apply the stain that was in the rest of the house. i.e the floor boards to not match. When I contacted Andre he was extremely rude and made no attempt to work through the issue claiming to responsibility. Would not use or recommend their services ever again
We engaged Astoria floors to install floorboards for our new build early this year. Andre and Mark were both very professional and responsive. The installation went smoothly and our timber floor is beautiful. These guys clearly know what they’re doing and have pride in their work. Highly recommend for a smooth, stress free experience!
Highly recommended! Extremely happy!
A friend recommended Astoria floors to me. I had some boards repaired due to water damage and my whole floor re polished. The job took 4 days to be completed. The team is very efficient and effective. I was so happy after I saw the floors! They did a fantastic job! They look perfect and my boards are completely repaired. I have received so many compliments already. I would highly recommend Astoria floors.
After contacting 6 companies in my area (Preston) and getting no responses I was given a referral to Astoria Floors. From the outset they were fantastic! I had a quote within days and Andre was very helpful with giving advice on what were my best options. Les took the time to show me the sample colors on my own floor so I would know what they looked like. He did an amazing job and I absolutely love the my floors.
From my first call to job completion was about 3 weeks.
Friendly, helpful, efficient and professional.
My Beautiful Floors
This is the second time I have used Astoria Floors, I was very pleased with the quality of service and workmanship in my previous house with sanding and polishing old hardwood floors. This time I used Astoria Floors to lay Spotted Gum in my new town house. On time, on budget, a fantastic result
- Verified customer
Emergency floor polishing
I rang Astoria with a bit of an emergency on a Friday morning...I had tried to patch some floorboards without success and despite not planning or budgeting for professionals to do the job, I needed to call on Astoria to come out on the Monday morning to help. They were able to accommodate my needs, sent a good tradesman who arrived on time both mornings and did a great job sanding and polishing in time for an office fit out later that week. All staff were helpful and professional, and they were reasonable on price too. Happy to recommend.
Booked a job for quoting and they cancelled coming at the last minute. Also had a job quoted and booked for sanding and then on the day they told me that they had cancelled it with me the week before which they hadn't. Owner Andre very unhelpful and rude when trying to sort it out. Very unhappy.
Great quote, great team, great product.
Many thanks to Andre and his team. Great quote. Great communication. Beautiful Bamboo flooring giving my 40-year-old hallways and family room a massive facelift. Team was prompt to arrive, friendly, efficient and a brilliant clean up at the end of the day. High recommend Astoria.
Very, very happy with Astoria bamboo flooring
From start to finish, Andre and his team were fantastic. We only ever got compliments on the floor from all our visitors.
We kept the house for another 4 years after the flooring and when we sold, the floor was still in brand new condition, no discolouration, no deep scratches, no lifting, peeling or any of the other 101 things that could go wrong.
Astoria are bamboo floor specialists, they really know their craft and I am going to use them for the new house I am building.
Really Bad customer service
Astoria floors completed our job back in December 2014 and we were very happy with the completed product. 2-3 months ago I contact Astoria as I noticed that my floor boards had lifted and wanted to see if they can come over and have a look. I rang and they said someone would come and have a look. No one called me back and several weeks later I called again and they said the person who installed the floor boards is away overseas and said to call back after he gets back. Several weeks went past and I called back and asked if Mark the installer co...uld please call me and come and see what needs to be done. This did not occur until I rang a further two times to ask Mark to call me back. Mark FINALLY rang me. Then the difficult part was getting Mark to come and see what the problem. The next problem was him not coming when he said he would, and on two occasions having to take time off work to wait for him and him not turn up. Finally he came over and to start with was RUDE and like it was an inconvenience for him to be there. We discovered that the lifted caused by water damage from my fridge, which I was unaware of and I said I would like to get fixed and would claim through my insurance company. In a RUDE manner Mark said this would costs thousands and Andre would call me on Monday to give me a quote and left. The most disappointing part is I just wanted to know what was wrong and if anything on my end I would be happy to pay. I even spoke to Andre to see why he hasn't sent me a quote as yet and he didn't even care or want to know what was wrong, he said "its going to take weeks to come and see you as it costs money to send someone to see you and we don't want to waste our time". I highly recommended them at the start when I got my job done but after the poor service and the way they have BELITTLED me, I would NEVER recommend anyone go with Astoria.
We looked around for many flooring companies and thank god we decided to go with astoria. There product is great, look awesome once it was done. The staff were great and very helpfull. The installation went smoothly and they were also very friendly. Can't speak highly enough on the company and would recommend them to family and friends.
From start to finish - excellent
I could not recommend Astoria Floors more highly. From the initial meeting with Andre, 'phone contact and update info from Marta, to the installation by Lucas, everything went beautifully, and the difference now in our apartment with this lovely bamboo flooring is fabulous. Lucas took the old flooring away and left the apartment spotless. We were informed all along the process as to what would happen and when, and we were not disappointed, great service, great product and a fabulous quote. When was the last time a tradie turned up on time - yesterday for us! Love, love love them, a fabulous company!
Excellent product, after sales care and installation.
I recently had bamboo flooring installed in my home by Astoria Floors and aside the floors looking fabulous, I can't praise all the staff at Astoria Floors highly enough. From my first meeting in their showroom, where I was given advice between hardwood or bamboo (they sell and install both) to the tradesman who installed the floor. He installed the flooring perfectly, a tricky job he took the time to ensure the floorboards were perfectly laid and provided advice for the care and cleaning of the floor; He even cleaned up after himself before he...left. I thoroughly recommend Astoria Floors, not just for their workmanship, but by taking the time after the work was completely to make sure I was satisfied with their work. Reliable, excellent work, caring staff.
Wow Factor! Highly Recommended !!!!
I would highly recommend this business for flooring. We had bamboo flooring installed. The guys were polite, very professional and highly skilled. Came in, did the job to perfection, no issues, job was spot on. In my opinion, when you are looking for a tradesman, you want someone who knows what they are doing, do the job professionally and no issues at all. Look no further - even if the quote comes in a little higher than other large businesses, go for this one. I couldn't wipe the smile off my face!
Looks great but its great to deal with professionals.
They sanded my floorboards and tinted the finish to make the new and old boards match but they applied the roller in different directions and with different pressure to leave a disaster.They agreed it was a very bad job with numerous 'lap marks' and agreed to do it again. They did it again but didnt sand back and remove the first disaster, but buffed the floor and added more colour which meant the colour on my boards was nothing like the colour I agreed to initially.To add to the disaster they left colored tint on my cupboards (handle height) and laminated kitchen kickboards and didnt fix the first disaster.Their duty of care, qualified staff and service was disgraceful.
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