Astron

Scammers – A horrible company to deal with. Set dates for direct debit that often results in a non payment being made which results in a $15 fine. Started off with the basic package but the speed was too slow, under 1mbps. Upgraded to the next level, for more money, and it didn't go much faster at just over 1mbps. I do not recommend astron and advise everyone i know to avoid them.

Appalling service – Went with Astron for NBN connection. Service dropped out numerous times, one time due to a drop out which I was unaware I had to reboot the modem. A new modem arrived in the mail a few weeks ago with no notice. When I called the company they said it was from Astron for a change over. We were told we would get a text when the change over would… Read more

occur. This text never arrived. Last week our service dropped out and tried to call Astron. After hours of waiting finally got through and was told there had been some problems with change over and to call customer support the next day. This was on a Friday and tried to call on Saturday as instructed.

It was a Sydney number and was put on hold for 5 hours (using a mobile with large charges) with no response before the line dropped out. Tried technical support the next day and they said they would call today to fix the problem. Had no phone call by 4.50 so I called. I was told the IP address was not allocated until 30 mins prior to the call. I got the service finally connected and then asked how I get a reimbursement for the lost service.

I was advised to call Customer Service. I called CS who said I would need to talk to billing department for reimbursement. The billing department said they couldn’t help and I needed to talk to customer service. Just going around in circles. I asked to speak to a manager and was told none was available. I have now taken the complaint further to the telecommunications ombudsmen.

This has put me way behind on my online university study (falling behind in assignments) and caused a lot of telephone time and angst.

This company has appalling service and follow up. I don’t recommend anyone goes with them even with any good deal they try to throw in. I am definitely going somewhere else.

Terrible unreliable and no customer service – We signed up with Astron last year in July since then we have had unreliable service that dropped out all the time. We moved house and sent the relocation form 3 weeks ago. We still haven’t been reconnected at new address spent over 1hr 40mins trying to resolve this only to be disconnected when finally transferred to right person. Rang back immediately only to be told I will have to rejoin queue. Don’t use this service ever.

Amazing – Thank you Astron i just got new modem today and it works very well. Just run a speed test today and i got 19 Mbps which is really fast, I'm really happy now and i hope it won't be slow down. Thank you so much Astron.  Show reply

I've had great service with Astron – I've had no trouble at all, my modem was sent out within the week . I had trouble setting it up but tech support were brilliant! Was connected in about 20 mins. Nothing but praise foe Astron thank You

Door to door rep – Never signed up to door to door before. Person was lovely and I trusted her. Product was fab and really happy I made to switch to the new NBN service. Much cheaper better speed!!!! Thanks to everyone.

Appalling customer service with very slow Internet – Astron can be ok at times with average speed, however the majority of the time it either does not work or is very slow. The custom service is pathetic, I waited 3 and a half hours on standby waiting for someone to pick up, but no one did. I would strongly recommend any other NBN provider, as this one is terrible!

Worst service EVER! – I have put a application for internet 4 weeks ago and when i ring to enquire i get put on hold... no one comes back to me. Today i waited 50 mins and had to hang up. I've been told "someone will call you back to help you" and again not 1 person has rung me back. People i speak to are rude and have a couldn't care less attitude. This has caused stress to my family and will be putting in a formal complaint. This company is not worth the hassle.

Zero Customer Service – Had been with Astron for 12months. Average speeds on NBN but was ok. Then all of a sudden my service stopped working, waited a day or 2 thinking it was just an outage. Day 3 I rang them only to be advised that they had decided 2 weeks ago to upgrading my modem (no email or notice about this) and now until my new modem arrived I was going to be… Read more

without internet. When I finally got through to customer service 20 minutes later, his attitude was oh well, zero care given!!

So with that, I’ve cancelled this poor service and gone with a better provider!

Rip-off – Ever since Astron introduced the $2 paper bill fee for their overseas phone plans, they have suddenly increased the frequency of their paper bills. My Mum, 85 years old, wants paper bills. She used to get a bill quarterly for about $10. If she put in extra and was in credit, she didn't get a bill in 6 months. Now that they charge $2 for paper… Read more

bills, she keeps getting bills monthly, even if she is in credit. Using sly tricks to rip off old people. No use calling the Communications Ombudsman (I tried it before) because they only put you in contact with the Telco and there service from Astron anyway. Best thing is to drop them.

One of the worst ISP's in Australia – Signed up with Astron in February 2017 for 25Mbps download. Astron rep promised my existing email would be unaffected. Lost my email account. Had to create a Hotmail account and transfer a whole heap of links over. Astron forgot to transfer the phone. Lost my phone number I had for over 20 years. NBN installer drilled holes and changed his mind on… Read more

where to put the hardware. Now I have a bunch of unused holes in my external brickwork. Internet never gets beyond 12Mbps. Currently getting just over 5 Mbps download. Frequent loss of internet. Customer service is non-existent. No response to email service requests. Can't wait for my contract to expire so I can go elsewhere for my internet and phone provider. It is my belief that they are in total breach of contract.

October 27th 2018 Update: Astron is still the worst ISP in Australia.

Here's an update on my original review. Astron have partnered with Telstra back in July and without any request from me, I was sent a new modem. I was to have the "new" service activated on August 08th. This failed to occur. Then the "old" service was simply disconnected! And after almost 2 weeks without home phone and internet, I was unable to work from home. Many phone calls later I had internet restored. A few days after that I finally got my home phone back. Now in my latest bill, I see I have been charged $81.82 for the "replacement Telstra Modem"! Why do I have to pay for YOUR modem? I did not request it. I did not ask for you to partner with Telstra. I still have to reboot the stupid modem at least once a week, but based on anecdotal evidence, this is more an NBN issue than an ISP issue. The only genuinely reliable thing about Astron is the theft from your bank account each month! That NEVER fails!

Worst provider ever – I am paying for the top speed available, and whilst on only one device i still get buffering, my ping sits anywhere between 180-500 (not joking). Do yourself a favour and never sign with this company.

Putrid – So, my household is with Astron internet provider. This is the worst internet i have ever been with, our black box keeps screwing up and stops our internet from working... we have to actually unscrew the cord that connects to the foxtel and wall. Then screw it back in... we have to do this minimum 21 times a day. At the moment it isnt working… Read more

after my mum was on the phone to them for almost two hours to get it working... it worked literally for 10 minutes and hasnt been working since. Your internet is horrible, the speed is terrible, the drop outs and reconnections are happening too frequently. Would never recommend this provider to anyone.

Astron are a bunch of liars and idiots – About 2 months ago my partner changed account name from housemates name because of house move... we rang astron and asked for a move of our service to new address... astron tell us we need to cancel our contract and redo application for service we have done so and still have no internet its been just over a month in the new house they have taken… Read more

money from us for a service they can't provide... even with new modem which they sent to old address and old housemates name ... very very disappointed with astron service... I will be goin to the telecommunication ombudsman about your company... then signing up with more reparable nbn provider.

Slower then dial up – Horrible very slow, promised things they can not provide. Customer support are not helpful at all. Took a month for install and was not giving a time for install just had a guy turn up to install not happy at all.

Can't watch movies on streaming despite paying for 25mbps plan which they guaranteed would work – I just did a speed test and it is 0.72mbps - I am on 25 mbps plan - this service is much worse than the wireless broadband I was on - super slow and now is actually affecting my work as I work from home - so angry to have someone to come to door and spend half an hour selling me lies. I signed up to foxtel and netflix and have to cancel both as… Read more

cannot watch any streaming at all - it even takes webpages ages to load. I was guaranteed by the sales guy that I would be able to stream and that was why I signed up and I still haven't seen finale of GOT - which was the main reason I wanted speed that would enable streaming. I called and they were nice but said will send me new black box which will take 3 weeks - how do I manage in mean time?? and why should I pay for a month of service this month when I have not received a month of service!??!!??!!! Sick of paying for speeds I don't get. I have been saving screen shots of the speed tests at different times of day, I am doing it every day now to prove I don't get what I pay for.

NBN is not ready – three weeks ago we were connected to the NBN via astron this has been the worst our internet has worked since dial up today we had a record ping of 333 usually around 50 download speed 0.20 upload speed 1.98 if you are wanting to get rid of your adsl nbn is not an alternative just hotspot your mobile it may very well be 120 times faster as is mine

Total Frustration – So yeah we signed up for Astron internet with one of the rep that came to our front door all good... She told us for $100 a month we would have the fastest internet speed in the nation... 3 hour YouTube movies would take 10 seconds to load..... She told us when we move house we can just take out our modem and plug it into the new phone socket at… Read more

the new house and service would continue as normal... What a liar!!! When the rep left that's when the problems started... Slow speed then we had no internet before we moved house called up and waited 45 mins for a rep to tell me that I have to email him requesting a "move of services" when I told him I was lied to by the rep at our front door he went real quiet... I am now in my new house and service is still not on after 6 days (rep told me it would be 3-4 working days.. ) just called up today and THE SAME REP from the last time answered and said it will take another 2 days.... What the hell!!!! i'm gonna see if we can go back to DODO at least they were better than this! SAVE YOUR TIME AND MONEY not putting up with this dishonesty ... Looking forward to getting out of my contract... If they lie once they will always lie... SMH.....

Stay Away – Stay away, promise of free modem, never sent, promise of quick customer service didn't happen 40 minutes on hold, told cooling off after receiving modem, customer service said from sign up, not good enough, get it together Astron, sell what you can provide, not what you want to provide.

moved house and still waiting for a date – I moved house a month ago im still waiting for my internet to be put on at the new address i told once they had the paper work is wold be on within 3 days well im still waiting and yes they the paper work. I called again yesterday was told i would get a called be the end of the day i got no call yet ive been told to pay a bill for the time i haven't had internet this is just not good enough.

Astron not resdy for NBN – They promise what they can't deliver. No connection . When you ring up they ask how you hoocked up the wires etc. If OK they tell you OHHHH they working in your area give it 2-3 hr and try again.(just to get rid of you). If you know they work in the area why treat me like 5 yr old with stupid questions. 1 day after still no internet. Same routine… Read more

they give you and you wait on the ph for them for 45 min to give you nothing.

They wanted to have people signed up quick and deal with prob as they go.

DON'T SIGN. or if so get out of the deal.

They give you problems only.

More like 0 star absolute crap terrible service – Been with them for a week and wish I didn't sign up. Terrible service haven't been solved since i started with them I've been ringing but no answer I should of never signed up with these guys so frustrating.

Dial speeds at NBN prices – Was promised 50mbps , I only got 7-17 Mbps .I signed up for a 50mbps plan capped at 300g of data and was told if I went over my 300g limit my internet speed would drop to no less then 25mbps .......yer right! . Constant drop outs and very poor customer service, excuse after excuse, eg internet is slow due to peak hour.

Keep Away!!! – We had a salesman come to our house gave us the whole pitch saying our internet would be 8 times faster than any other server he also told us we will have a cooling off period 10 days from receiving the modem... obviously we should have checked the fine print as it states 10 days from signing up we didn't receive the modem till well after this… Read more

period.... trying to contact them is a joke after explaining this and asking why we are running at only 1.3 mbps all they could tell me is we have too many devices running at the same time along with there's certain times of the day where it won't work as well wth.

Not happy as we were lied to from the start!!!

Ombudsman time.

Horrific speeds – Paying for 100mbps down and getting 0.5-5mbps down. They have the audacity to tell me that's a good speed. Disgusting business practise. Spreading the word on this horrendous company to do my part. Internet service drops constantly as well. Salesmen straight up lied to our faces regarding operating costs, speeds we can expect an installation procedure. No one at the company seems to know what they are doing.

Poor Service and Poor Quality – We have only been with Astron for a month, yet the NBN service has been slower than our previous ADSL service. Technical support has no idea what they are doing telling me the exact same thing and I keep going around in circles. I have been without the internet for the last 4 days now which is very inconvenient as I am a university student with a… Read more

lot of assessment. Not only has this happened, but when I first went with this provider I asked for direct debit and gave my billing information over, only to find out that for some reason that hasn't happened and my details are with them which is scary. Poor performance, pick up your game

0 stars wasn't an option – We are in our 4th month of NBN with Astron and still waiting on a service I can actually review. The first 3 months were showing speeds of 2.1Mbps download and 0.64Mbps upload. Numerous attempts to improve this made little difference. Astron sent out a new modem 3 weeks ago which didn't work and has left me with no internet connection or phone… Read more

line. My mobile phone bill is through the roof due to the data I've used and Astron has failed to respond to ANY emails or phone calls in the past 2 weeks.

What is this – Terrible internet and terrible service im not getting what i pay for im still wating for this new modem i's been a whole week and they keep sending random overdue bills when we have been paying on time so when is our internet going to be fixed we upgraded but made it 10x worse than before i should be able to cancel with no fees because this is pathetic

Terrible speed! – The price is what attracted me initially but our net is constantly dropping out, not even loading photos and not uncommon to have buffering on a 10 second Instagram video, have called up and it got temporarily fixed but was terrible again within a few days. Thank goodness our 24 months is nearly up because sometimes it feels like we're in the past, using dial up!

Horrible Customer Service & Payment Issues – From the very beginning we were promised by the door to door salesman that any amount due would be deducted from a nominated bank account and that they'd set up Direct Debit as soon as the first amount was paid. This, it turns out, was not the case at all. We had also received threatening phone calls and reminder letters weekly AFTER bills were… Read more

paid! Myself and family highly regret ever signing up with Astron. Thankfully, I've had our previous Broadband/Landline provider take us back. Good riddance, I say!

Sadly can't put 0 stars – I'm expected to pay for internet that is not getting provided to me, I pay $77 to get 25mpbs downloads and 5mpbs uploads The ping tests I do don't get anywhere near this Ping speed 221ms Download 12.60mpbs Upload 3.26 mpbs This is with no devices on except my phone to do the ping test that's it, my internet is forever dropping out I have… Read more

trouble watching shows on the internet as buffers or drops out completely and that's one divice I feel really ripped off and have started looking into other providers as there has just been to many problems with this company

Great NBN experience and it is Economical compared to Telstra and Optus – Great prices and tailored plans Good customer service Great NBN experience Amazing speed during peak hours Great service overall, defnitely recommend, ignore the negative reviews as they mights have opted for NBN 12. Always chose NBN 25 or above plans.