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Astron

Astron

1.8 from 57 reviews

See the Best Home Phone Service Providers in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
9
4 star
2
3 star
1
2 star
0
1 star
45

Scammers

published

A horrible company to deal with. Set dates for direct debit that often results in a non payment being made which results in a $15 fine. Started off with the basic package but the speed was too slow, under 1mbps. Upgraded to the next level, for more money, and it didn't go much faster at just over 1mbps. I do not recommend astron and advise everyone i know to avoid them.

Transparency
Customer Service

Appalling service

published
ZarinO

ZarinO

  • 2 reviews

Terrible unreliable and no customer service

published

We signed up with Astron last year in July since then we have had unreliable service that dropped out all the time. We moved house and sent the relocation form 3 weeks ago. We still haven’t been reconnected at new address spent over 1hr 40mins trying to resolve this only to be disconnected when finally transferred to right person. Rang back immediately only to be told I will have to rejoin queue. Don’t use this service ever.

Appalling customer service with very slow Internet

published

Astron can be ok at times with average speed, however the majority of the time it either does not work or is very slow. The custom service is pathetic, I waited 3 and a half hours on standby waiting for someone to pick up, but no one did. I would strongly recommend any other NBN provider, as this one is terrible!

1 comment
Astron
Andrew BAstron

Hi Morris, sorry to hear about your experience. As we cannot identify your account from this message, can you please provide best method of contact and we will give you a call to resolve your issue. Kind regards, Astron Communications.


Worst service EVER!

published

I have put a application for internet 4 weeks ago and when i ring to enquire i get put on hold... no one comes back to me. Today i waited 50 mins and had to hang up. I've been told "someone will call you back to help you" and again not 1 person has rung me back. People i speak to are rude and have a couldn't care less attitude. This has caused stress to my family and will be putting in a formal complaint. This company is not worth the hassle.


Vmac

VmacBrisbane

Zero Customer Service

published

Had been with Astron for 12months. Average speeds on NBN but was ok. Then all of a sudden my service stopped working, waited a day or 2 thinking it was just an outage. Day 3 I rang them only to be advised that they had decided 2 weeks ago to upgrading my modem (no email or notice about this) and now until my new modem arrived I was going to be without internet. When I finally got through to customer service 20 minutes later, his attitude was oh well, zero care given!!
So with that, I’ve cancelled this poor service and gone with a better provider!


Rip-off

published

Ever since Astron introduced the $2 paper bill fee for their overseas phone plans, they have suddenly increased the frequency of their paper bills. My Mum, 85 years old, wants paper bills. She used to get a bill quarterly for about $10. If she put in extra and was in credit, she didn't get a bill in 6 months. Now that they charge $2 for paper bills, she keeps getting bills monthly, even if she is in credit. Using sly tricks to rip off old people. No use calling the Communications Ombudsman (I tried it before) because they only put you in contact with the Telco and there service from Astron anyway. Best thing is to drop them.


George

GeorgeBrisbane

  • Verified customer

One of the worst ISP's in Australia.

published
1 comment
Astron
Andrew BAstron

Hi George - I have sent you a private message to assist you as a priority.

Worst provider ever

published

I am paying for the top speed available, and whilst on only one device i still get buffering, my ping sits anywhere between 180-500 (not joking).
Do yourself a favour and never sign with this company.

1 comment
Astron
Andrew BAstron

Hi Steeley - I have sent you a PM to get this issue resolved for you as a priority,

Putrid

published

So, my household is with Astron internet provider. This is the worst internet i have ever been with, our black box keeps screwing up and stops our internet from working... we have to actually unscrew the cord that connects to the foxtel and wall. Then screw it back in... we have to do this minimum 21 times a day. At the moment it isnt working after my mum was on the phone to them for almost two hours to get it working... it worked literally for 10 minutes and hasnt been working since. Your internet is horrible, the speed is terrible, the drop outs and reconnections are happening too frequently. Would never recommend this provider to anyone.

1 comment
Astron
Andrew BAstron

Very sorry to hear that your NBN experience has been so poor - I have sent you a private message to see how we can get this resolved for you.


Dan

DanCairns

Astron are a bunch of liars and idiots

published

About 2 months ago my partner changed account name from housemates name because of house move... we rang astron and asked for a move of our service to new address... astron tell us we need to cancel our contract and redo application for service we have done so and still have no internet its been just over a month in the new house they have taken money from us for a service they can't provide... even with new modem which they sent to old address and old housemates name ... very very disappointed with astron service... I will be goin to the telecommunication ombudsman about your company... then signing up with more reparable nbn provider.

2 comments
Astron
Andrew BAstron

Hi Dan - very sorry to hear you have had such a poor experience - I have sent you a PM to try and get this resolved for you as a priority.

Dan
Dan

After sorting out the details with christian tauri on the phone and emails i was finally able to get a connection thank u christian


Amazing

published

Thank you Astron i just got new modem today and it works very well. Just run a speed test today and i got 19 Mbps which is really fast, I'm really happy now and i hope it won't be slow down. Thank you so much Astron.

1 comment
Astron
Andrew BAstron

Thank you again for your kind comments and we are very glad we could help - kind regards Andrew


Slower then dial up

published

Horrible very slow, promised things they can not provide. Customer support are not helpful at all. Took a month for install and was not giving a time for install just had a guy turn up to install not happy at all.


DrPZ

DrPZBrisbane

Can't watch movies on streaming despite paying for 25mbps plan which they guaranteed would work

published
Kevy

KevyRegents Park Logan city

NBN is not ready

published

three weeks ago we were connected to the NBN via astron this has been the worst our internet has worked since dial up today we had a record ping of 333 usually around 50 download speed 0.20 upload speed 1.98 if you are wanting to get rid of your adsl nbn is not an alternative just hotspot your mobile it may very well be 120 times faster as is mine

Total Frustration

published

  • Verified customer

I've had great service with Astron

published

I've had no trouble at all, my modem was sent out within the week . I had trouble setting it up but tech support were brilliant! Was connected in about 20 mins. Nothing but praise foe Astron thank You


Stay Away

published

Stay away, promise of free modem, never sent, promise of quick customer service didn't happen 40 minutes on hold, told cooling off after receiving modem, customer service said from sign up, not good enough, get it together Astron, sell what you can provide, not what you want to provide.


renae

renaeRiverview

moved house and still waiting for a date

published

I moved house a month ago im still waiting for my internet to be put on at the new address i told once they had the paper work is wold be on within 3 days well im still waiting and yes they the paper work. I called again yesterday was told i would get a called be the end of the day i got no call yet ive been told to pay a bill for the time i haven't had internet this is just not good enough.


Claudius D

Claudius DSouth East Queensland, QLD

  • 2 reviews

Astron not resdy for NBN

published

They promise what they can't deliver. No connection . When you ring up they ask how you hoocked up the wires etc. If OK they tell you OHHHH they working in your area give it 2-3 hr and try again.(just to get rid of you). If you know they work in the area why treat me like 5 yr old with stupid questions. 1 day after still no internet. Same routine they give you and you wait on the ph for them for 45 min to give you nothing.
They wanted to have people signed up quick and deal with prob as they go.
DON'T SIGN. or if so get out of the deal.
They give you problems only.


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