Audi Dealers

I came with my friend who bought a brand new RS3 and when he saw a crack on one of the carbon piece he went to this Audi for warranty cause it was closer but was told to go all the way back to where it was bought another 35km away even though warranty should be delt with any Audi.

Hi everyone, I’m an advocate, and I’ve unfortunately had to escalate a matter involving Audi after they refused to take responsibility for a clear mechanical fault — despite initially admitting the issue. Their position has now shifted, leaving a loyal customer and my client unfairly out of pocket and without a vehicle for over 4 months. I’m in… Read more

the process of of organising a media piece focusing on Audi Australia and their poor treatment of their customers. If you’ve experienced a situation where you were wrongly blamed for a fault with your vehicle, and are happy to share your story, please contact me. Feel free to write below or send me a PM if you are not comfortable writing on a public forum.

I took my car to Audi Parramatta for a sensor issue. When they came back with a quote to fix it (almost 2700 dollars), I declined. They said they would charge me 700 dollars for the diagnostics! I thought that was a rip-off and retribution because I did not want to get my car's problem fixed by their exorbitant service! By the way, I got the problem fixed at a much cheaper price at my usual (trusted) mechanic! Stay away from Audi Parramatta

I bought my Audi A1 from Artarmon in 2017 and was initially satisfied with the car and the sales experience. During warranty, I used Audi service centres at Artarmon and Pennant Hills. The services were expensive, but I felt I had little choice… Read more

while under warranty. After the warranty expired, I continued with Audi servicing, assuming the high prices were standard.

Over time, the costs became unreasonable. Some services were around $2,000. The breaking point came last year when I was quoted roughly $5,000 for a service that bundled brakes, tyres, and wipers. I collected the car and did my own research; a reputable independent mechanic completed the service and brake replacement for about $1,500. The price gap speaks for itself.

Recently, I discovered my service booklet is missing from the car’s cubbyhole. I emailed Audi Artarmon on 10 Nov 2025 to request my electronic service history. As of 14 Nov 2025, I’ve received no acknowledgement or records. For a brand that positions itself as premium, the lack of response and basic aftercare is unacceptable.

Audi’s product may be good, but the servicing model and customer support have left me frustrated and disappointed. If you’re considering an Audi, factor in the cost of dealer servicing and the variability in after-sales support. Based on my experience, I would advise prospective buyers to weigh independent servicing options carefully—or consider brands whose dealerships demonstrate consistent, responsive aftercare.

Tom from Audi Centre Melbourne was great! It was the first centre we visited to purchase a new car and we felt very comfortable and never pushed in making our decision. Tom and the extended staff were friendly, knowledgeable and made our car purchasing experience very enjoyable. The post purchase follow-up has also been great. Thank you to the… Read more

team ... I would have no hesitation in recommending Audi Centre Melbourne for your next car purchase.

Good old fashion service with polite questions. Not my first time buying a new car but certainly one of the more pleasurable experience. Never felt pressured to buy and Tom allowed us to feel the car suited our needs and then worked with us on pulling a deal together. Excellent follow-up on the post purchase experience which has also been floorless. Thank you Audi Centre MEL & West MEL Show details

Grest Audi Dealer and Experience King street Melbourne – Tom was great to deal with, No pressure on the sale, as we were not sure about an Audi or Merceedes. Tom had great knowledge of the Q3 explained all the features and this helped with our choice The Benz dealers at City Benz were arogant and not helpfull at all. TOM Was great negotiated a good price on the trade in Benz. Would deal with Tom… Read more

again without hesitation for a future Audi. Like the Q3 better than the GLA Merc Tevh is better has google maps for GPS better visibility and easy to Drive. Thanks Tom very happy

Audi Parramatta is a total failure. Service is the worst one you can get. Boughr an Audi Q5, brand new and nearly 3 months of inactivity to service the car is truly beyond frustration. Came ther at 8am til 3pm only to be told no senior tecnician is available. Then service was canceled and no ine i s able to help at this stage. Buyers - BEWARE.

I am extremely disappointed with the service I received at Audi Parramatta. My Audi Q2 was serviced there on 15 August, and the assessment report indicated that no issues were found. However, 5 months later, the car stopped in the middle of the road due to a completely failed battery. I was advised by the Road Side Assist Tech that one of the… Read more

battery cells had failed and the battery had to be replaced. The following morning, another issue appeared: a dashboard warning stating that the vehicle had no coolant and required an immediate refill. The coolant level was well below the minimum mark. I find it very concerning and difficult to understand how the coolant could drop to such a low level within just five months following a scheduled service where no problems were identified. Given these experiences, I do not feel confident in the thoroughness or quality of the service provided by Audi Parramatta. Based on my recent issues, I would not recommend taking your vehicle there, especially when paying a premium price with the expectation of high standards and attention to detail.

Never buy a car from Audi Zetland. Unprofessional and amateurs. You do deal on a demo, they then go sell the car to someone else. I told them I would put a deposit. Typical car salesman!!!! No wonder they have a bad reputation because of Audi Zetland Show details

My 2022 Audi RSQ3 has only 55,000 km, and the right front shock absorber was found bent, yet Audi refuses to cover it under warranty. The car has never been in an accident or hit a pothole — this is clearly a manufacturing fault. Audi Doncaster had the car earlier and completely failed to diagnose the issue, only re-tensioning the subframe. The… Read more

problem came back shortly after. The car has now been sitting at Audi West Melbourne since 1 October 2025, and I’ve had no proper update or resolution.

For a so-called premium brand, the lack of accountability and customer support is shocking. I’ve owned several Volkswagen Group cars before and never experienced anything this poor.

Audi Australia needs to seriously improve their communication, technical diagnosis, and customer care. Very disappointing experience — I would not recommend Audi to anyone.

DO NOT use Audi insurance for your car! My premium went up 40% the first year and then another 40% the next year a crazy $6500. I cancelled this insurance to move over to someone else who was 1/3 the price and it’s been a long long time and I still haven’t received my refund of nearly $5211 you can’t call and speak to them because it’s actually… Read more

run and operated by alliance insurance when I called to speak to them they tell me I have to deal with Audi insurance. I sent them an email and it tells me to call Allianz insurance, but when I called, they will not deal with me. What? I took out the policy I’m the authorised person on the account. It was my credit card that made the purchase and my email address registered to the profile so why is it so difficult to give me my money back over $5000? Just sitting there in their pocket when I need it most?

I spoke to the customer service representative who is very very rude kept talking over me and when I asked to speak to a supervisor, he refused! He put me on a hold and never came back eventually the phone cut off tried calling back and it was after hours of course… RUDE. NO REPLY TO EMAILS. I DON’T UNDERSTAND HOW SUCH A SUPERIOR LUXURY BRAND CAN BE SO DEDICATED TOWARDS BEING AGGRESSIVE AND RUDE TO THEIR CUSTOMERS AND RETAINING THEIR FUNDS.

This is the last time I will ever purchase a vehicle manufactured by Audi or one of its partner groups if I’m going to be treated like this after 20 years of loyalty. 0/10 I’m now wondering how long it would take them to pay you out if your vehicle was a total loss compared to just getting a simple refund from a policy….

I bought a brand new A3 Audi 6 weeks ago from Maroochydore I drove it 3 times then went away on holidays for 4 weeks came back the next day went to start it but it was dead wouldn’t go we phoned the Audi dealer who sold me this Audi I was pretty angry spoke to one person in the sales department who hung up on me because I wasn’t pleasant my… Read more

partner phoned the service office they were good but didn’t know why this happened or how to put it on the truck of road side help because my car was in the garage in park so the car can’t move I then spoke to the manager of the dealership who was useless he said he would phone me back he didn’t because he was to busy I also phoned Audi complaints which was a person from the Phillipines her suggestion was to drag my car out of the garage down the driveway which would of left huge black tyer marks on my cream driveway that is really helping me NOT 2 days later my new car still in my garage a wonderful man named Rod he was with road side help Rod came up with the idea of putting wheels by jacking under the Tyers with 6 people helping it worked we eventually we got it on the truck I have had no phone calls from the manager where I bought my DUD car they haven’t given a dam just sold me a DUD this car should be replaced for a new one I have NO confidence that this won’t happen again I am so disappointed with the dealership & Audi I have had 2 before this one & the where wonderful cars but experience has left me so disappointed with Audi

Audi Alto Artarmon has appalling customer service. I've been waiting nearly 4 months for repairs covered under warranty. Calls and emails go unreturned for months, repairs cancelled at the last minute, rude responses when you do get any. Stunned with how terrible their after sales service is for a luxury brand. I last had a Mazda and the servicing… Read more

and repairs were far superior. I wouldn't buy another Audi if this is the level of (lack of) service after sales.

The Zetland sales center is extremely unethical and deceptive. My experience purchasing a car there was highly disappointing. Specifically, the financial department assured me that my deposit would be returned within 24 hours if I canceled. However, when I did decide to cancel the purchase, they failed to honor their commitment and refused to return my deposit. Show details

Appaling service, called Audi Australia overseas call center 3 times today. Q7 off road for 6 months now Refused to put me through to a manager or no manager available. It was like they were reading a script. Audi been off the road for 6 months with leaking heat exhange pipes. Refused to tell me what is going on without rego papers. Strange how… Read more

they had no issied taking 18k off me for service and repairs for 3 yrs without rego papers or ID. Iam left with a non working Audi and have to take 2 cars everywhere as have 4 kids and no seven seater for 6 months with no updates from them.

Shame on you audi australia. The experience i have had since purchasing my $130,000.00 Audi A7 has been appalling. The car has been plagued with nothing but issues since I have got the car. Issues that took my car being in service for over 2 months, stopped 3 times on the road with kids in the car, towed 3 times and still get told there's… Read more

nothing wrong with the car.

Your customer care team over the phone need to be properly trained in understanding faults or cars in general.

Worst decision going with Audi.

Disappointed Audi Indooroopilly. Service team provided detailed very highly priced service quote on A1 that proved to be completely false. IF YOU GET A HIGH PRICe SERVICE QUOTE FROM AUDI GET A SECOND OPINION. Poor behaviour to elderly customers when they fully knew that no work was required to the vehicle.

As John McEnroe would say: “You can’t be serious”. Why? Audi Sutherland keeps sending me confirmation of my Audi being due for service, then subsequently, more texts once it has been booked in for service. Only issue is, I don’t own an Audi and never have. (I did own a VW Touareg once – in Brisbane, but that’s a different story). So clearly,… Read more

Audi Sutherland has the wrong phone number and email address for a client and clearly, it is far too challenging for the company to correct the error.

I phoned the dealership and informed them of this – asked them to check and amend the correct phone number with their 2021 Audi SQ7 customer. Audi Sutherland ignored the request.

Months later, upon receipt of further servicing details, I sent them a text again requesting they correct the details for their customer and his/her SQ7.

Ignored again. So, I then rang Audi Australia and told them what had been happening. Again, no action.

When it happened yet again, I phoned the service department, explained what had been going on and asked the lady to ensure the change was made and to please follow up on it having been done.

She sounded sincere, so I guess she passed it on as a message – which of course was ignored again. Instead, they added my email address to the wrong phone number. Obviously, she did not follow through as promised.

Then, against a background of increasing frustration, the next time they sent me confirmation details about my scheduled service …. I cancelled it via text hoping that response might prompt someone to check when the real owner turned up with his/her vehicle. Wrong, still no joy.

Today, it happened once more, so let’s embark on this new strategy:

AUDI SUTHERLAND YOU HAVE THE WRONG PHONE NUMBER AND EMAIL ADDRESS FOR AUDI VIN WAUZZZ4M6MD037211 REGO NUMBER CLD64L. I DON’T CARE THAT IT HAS BEEN BOOKED IN FOR A 45,000KM SERVICE BY YOUR ANTHONY BOA. I DON’T CARE THAT YOUR CONFIRMATION CODE IS IS X093W331DX BUT I’M SURE THE REAL OWNER DOES.

BUT I DO CARE THAT YOU KEEP SENDING ME THAT INFORMATION WHEN I’M ON THE REDLAND BAY GOLF COURSE ON BRISBANE'S SOUTHERN BAYSIDE, STANDING OVER A PUTT WORTH $20.

AS YOU CAN SEE, MY POOR CADDY HAS NOWHERE TO COMFORTABLY TUCK MY PHONE.

Don't Deal with Audi – Bought Audi A1 in 2017 from Audi Fivedock. Headlight blew soon after and has now been replaced many times to no avail. Audi Australia have completely ignored my problem and refuse to admit that it is a major fault even though consumer law seems to say otherwise. Car is unroadworthy and unregisterable with broken headlight which they cannot fix.… Read more

What am I meant to do now? Audi Australia have sent final email with no reference to the problem, no solution and left me in a real mess. I have taken the matter to Fair Trading. They are a disgrace.

Audi etrons are a Scam – Do not ever deal with Doncaster Audi dealership or buy Audi e-tron. My car which I bought from here is only 9 yrs and 8 months old. VIN 2015. Battery has packed it, motor won’t run and they won’t even offer me a better deal on a trade in. No one expects a brand new car to only last less than 10yrs, costs $28k for battery replacement. Ridiculous,… Read more

untrustworthy brand, and unhelpful salespeople. A dealership that’s happy to scam innocent people rather finding workable solutions to keep a customer loyal.

Overcharging beyond Ridiculous – I took my car to the Audi dealer in Kirrawee for a service and was shocked by the final bill of $1,300. When I called to understand why the cost was so high, I was told that additional work had been done. After insisting on an itemised bill (which they don’t provide unless specifically requested), I was horrified to see that the labour charge was… Read more

over $300 per hour. The cost for the parts replaced only amounted to around $350–$400, with the rest being exorbitant labour costs.

After much back and forth, I was able to get one hour of labour deducted. I also lodged a complaint with Audi’s head office, but their response, delivered by the Shainna (she didn't provide a surname) Customer Experience Ambassador, was dismissive: We have coordinated your concern with Audi Centre Sutherland and was advised that they have already explained the break down for the intermediate service. Whilst we can appreciate that this is not the answer you are seeking, please be assured that we have taken your concerns very seriously. We understand that you may not be satisfied with this outcome; however, this will be our final position in this case. Thank you for the opportunity to comment, and we trust this clarifies our position on the matter.

Should you have further queries, please do not hesitate to contact Customer Care through the number below from Monday to Friday, 8 a.m. to 6 p.m. (AEST), or you may also respond to this email. Please be advised that you may receive a survey shortly. The purpose of this survey is to gather feedback specifically about the service I have provided to you. I kindly request your assistance in taking a few moments to share your thoughts on my performance. Your feedback is highly valuable to both Volkswagen Group and myself as it helps us continuously enhance our services. Please note that this survey is solely focused on my performance and does not pertain to the Dealer, Roadside Assistance, or any other external party. Thank you in advance for your time and valuable input. I look forward to receiving your feedback.

This experience serves as a cautionary tale. Always demand transparency, question unexplained charges, and insist on an itemised bill. Customer Be Aware

Worse purchase ever – Purchased an A3 Quatro in June 2024. Back to the dealership 5 times in the first two months with MMI problems. Now have owned the vehicle for nearly 4 months and in that time the vehicle has been in the dealership for 66 days and still not fixed. Audi have been contacted and will not respond to our concerns. Communication and lack of response… Read more

from Audi Australia is very disappointing and not acceptable. Definitely would not recommend purchasing an Audi. Been the worst decision we ever made.