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Audi Dealers

Audi Dealers

2.0 from 96 reviews

See the Best Car Dealerships in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
22
4 star
1
3 star
1
2 star
7
1 star
65

Sue

Sue

  • 4 reviews

Poor customer service

published

Dont go near an Audi! Not only problem vehicles but Audi Perth customer service very poor when problems do occur and they will leave you without a loan car unless you are willing to pay $35 a day!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationAudi Perth
See all answers

Non existent customer service

published

I have called countless times, emailed 8 times, messaged through Facebook - and have yet to hear more than “we’ll get back to you”. Absolutely pathetic customer service. Don’t buy Audi!!!!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationFive Dock
See all answers
Anotherone

AnotheroneRichmond-Tweed, NSW

  • 14 reviews
  • 16 likes

Shiny on the outside, rotten on the inside

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationSouthport Audi
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Siva

SivaSydney, NSW

Is Q7 worth the price? safe?

published

We bought a Q7 2016 model and i started facing problems with the reverse camera since January 2018 i.e suddenly it goes blank. Audi Sutherland service tried to update the software, but the problem persists. I ended up hitting a parked car in a busy parking lot while reversing. With all the on going problem, my insurance premium doubled since last year. No proper response from Audi Australia. Not sure what to do with my vehicle. #AudiQ7problem #AudiQ7cmaeraissues.

Product Quality
Customer Service
Return Claim MadeNo

Will never buy another Audi

published
Product Quality
Customer Service
Return Claim MadeNo

Rod

RodQueensland

  • 32 reviews
  • 32 likes

Audi Cairns

published

Bought an audi approved vehicle and I've had several problems with it however, Audi cairns showed empathy and kept me up to date on the rectification date and the problems that arose.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationAudi Cairns
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Suresh

SureshSydney, NSW

  • 2 reviews

Demo car sold as new car in Audi Parramatta.

published

Avoid them completely, sold the demo car which we demoed as brand new car, when asked why would it have same stains as Demo, they said it could be coincidence and even Audi Australia changed words on confronting them......would never buy Audi again.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationAudi Parramatta
See all answers

ShaneB

ShaneBCanberra 2600, ACT

Amazing service (again)

published

I bought a new A4 from Vanessa at Audi Five Dock. This was the second vehicle I’ve purchased from this dealer which says it all for the experience. Vanessa is knowledgeable, helpful, friendly and professional and made purchasing a new vehicle exactly what it should be - easy, straight forward, exciting and an overall wonderful experience.

Highly recommend Audi Five Dock, and particularly Vanessa, to anyone looking for a new vehicle, great service and the best attitude and client-centric sales process I’ve seen.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationAudi Five Dock
See all answers
Disgruntled

DisgruntledSydney, NSW

Audi Q5 TDI 60K service, servicing tasks not carried out, Unbelievable?!

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationAudi Pennant Hills
See all answers

Not interested in customer service

published
Product Quality
Customer Service
Return Claim MadeNo

Barbara

BarbaraSydney Surrounds, NSW

  • 4 reviews
  • 4 likes

Do not trust AUDI centre Sydney

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationAUDI Centre Sydney
See all answers

After warranty lots of problems.

published

I bought my Audi A3 5 years ago and for the first 3 years warranty period had no issues and it was a pleasure to drive.
Post warranty I’ve had a gear box malfunction $4.5k, faulty electric water pump $2k, failed battery (1 week after service) and an issue with the throttle assembly $2k. Couldn’t get a call back from the service centre at Audi Five Dock and no acknowledgment that even though the car was regularly serviced with their dealership this number of issues isn’t normal.
Very poor after sales service for what is a luxury product and an unreliable product.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationAudi Five Dock
See all answers

Genki

GenkiGreater Melbourne (Metropolitan), VIC

Worst customer service... BEWARE!!!

published
Customer Service
Return Claim MadeNo
Store LocationAudi Doncaster

Shri

ShriSydney, NSW

  • 2 reviews
  • 3 likes

Bad Customer Service and follow up

published

Bad service and follow up from the Sales person working at Audi Parramatta. Amazed with the attitude until they do the sales and once sold they don't care anymore. Very unprofessional working attitude to so called Luxury Car sales, unbelievable

Customer Service
Return Claim MadeNo
Store LocationParramatta
Mark

Mark

  • 2 reviews
  • 2 likes

Flagship sedan ,flagship SUV

published

1 star is to good for Audi
Bought an A8 in 15 expecting this to be the best they made .
First the fuel pump went then brakes didn’t last and the final straw the gear box broke down what rubbish it was .
Had to trade for another Audi other wise would have lost to much money.
Q7 didn’t even last 9 months before it broke down no parts in Australia can you believe 3 weeks waiting from Germany.
Drove out of the Audi centre and around corner to Lexus and got rid the German crap ,no wonder they lost 2 world wars .

Product Quality
Customer Service
Return Claim MadeNo
Store LocationAudi centre perh
See all answers
nannyf

nannyfSouth East Queensland, QLD

  • 3 reviews
  • 2 likes

audi springwood bad service

published

Put my car in for a service and they advise me that some repair had to be done and gave me a quote.I got a second apinion from another audi workshop and they advise that the repair did not have to be done but audi springwood were going to charge over $1000 for a repair that did not have to be done.I will not be taking my car to be repaired there.

Product Quality
Customer Service
Return Claim MadeNo
Store Locationaudi springwood.
See all answers

Akshay K.

Akshay K.Greater Melbourne (Metropolitan), VIC

Shameless and Horrible!

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationAudi Melbourne
See all answers

Tony N.

Tony N.Sydney, NSW

Audi Centre Sydney, new car sales

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationAudi Centre Sydney
See all answers

Max B

Max BSydney, NSW

  • 3 reviews

Three Audis - All From Canberra / Service Always At Audi Parramatta

published
Product Quality
Customer Service

Rishab

RishabSouth East Queensland, QLD

  • 2 reviews
  • 1 like

rude sales team with Horrible Service! Horrible Attitude!

published

Terrible customer service from Audi Australia and Audi Sunshine coast. I reported to the head office regarding the nasty behavior of this salesman( Chris) from Audi Sunshine Coast. Following day I received a phone call from their head office in Melbourne. The guy over phone was overly Apologetic which i could tell he is just going through his everyday pitch. He even promised me a phone call from the Manager of sunshine coast Audi. Its been more than 10 days I haven't received any phone call from them. Don't bother going to Audi unless you want get abused or spoil your day. There better cars out there with better people selling them

Product Quality
Customer Service
Return Claim MadeNo
Store LocationAudi Sunshine Coast
See all answers

Page 1 of 5

Questions & Answers

Michael O.

Michael O.asked

How much does it cost to replace a ignition barrel on a Audi Q7 and programs to the ignition key

No answers

Michael O.

Michael O.asked

How much to replace iginition barrel on Q7 and reprogram the barrel to the new key.

1 answer
Mark
Mark

I’m not sure of the cost but my advice to you is get rid of the Q7
My Q7 only lasted 9 months and it’s not if they break down its when they break down because they
Are sh!!!!


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