Audi Dealers

Do not purchase a vehicle from Audi Parramatta. The make promises they cannot keep. Quite disgraceful - need to train their staff on good customer service.Rang them since he 5 March requesting updates on a refund - promised call back's got nothing. As at today, March 19th, still dont know what is going on.

don't purchase any audit motor vehicle in Five dock Audi services because there is a dealer and financial supporter who will lie you to do a car loan. When you want to pay off this car and don't do mortgage, they will threaten to sue you! That is so terrible!
Notice to all potential Audi buyers from Five dock - beware and check all documents.

Purchased Q2 in November from Audi Parramatta with promise of $1000 fuel card. After 4 months of ringing dealer I contacted fair trading, dealer said to fair trading there is backlog and will take another 2 weeks, after they lied to fair trading I realised I should have just purchased a BMW Across the road without worrying about Audi’s fake promotional deals! Still waiting....

purchased our AUDI Q 5 in 2015, 2.0L TDI S-tronic Quattro Sport Edition
Just after 3 years after the warranty expiring we faced a problem with AD blue heater and have to spend 1016$ . Worthwhile mentioning that at that time the car has only clocked 25738KM. We paid without hesitation and were not even offered a good will gesture to get it fixed with no or discount payment considering the car has only travelled so low KM and have a fault most likely related to faulty component.

However now after travelling only 49000Km and in total life span of 4and half years its showing an Ad Blue heater fault, and was quoted $2935.46 for the repair.
No communication from Audi after writing multiple compalints

Bought an A1 and instead of getting what was stipulated in the contract, got an older, lower model. Emailed customer service and had I not called numerous times, there were no updates or feedback after 2 weeks. Still waiting for the resolution of the case.

Notice to all potential Audi buyers from Perth - beware and check the contract and service invoices for any discrepancy to avoid being duped by this dealer.

Can't update maps without paying an extortionate amount. Google maps is free to update also my Garmin is free to update. Audi sell cars for a crazy amount as is then want you to pay a stupid amount to update a navigation system that is sub par compared with most navigation systems over 10 years old....the navigation interface is confusing, slow and near enough useless to use even with the latest updates so Audi and it's dealers you all suck.

Be warned when buying from Audi Centre Sydney, purchased a 2015 A3 and was sold with an over tightened bearing in clutch, needed replacing after having to take it back numerous times until it was finally picked up from a different dealer in a test drive, paint started to flake off on wheels after 2 years and was told it was due to debri, rocks etc on roads and "aggressive cleaning" when it's only ever been taken to a professional car wash, fluttering metallic sound from engine from high pressure lines not being properly fixed down, poor quality, being lied to, will never purchase an Audi again.

Dont go near an Audi! Not only problem vehicles but Audi Perth customer service very poor when problems do occur and they will leave you without a loan car unless you are willing to pay $35 a day!

I have called countless times, emailed 8 times, messaged through Facebook - and have yet to hear more than “we’ll get back to you”. Absolutely pathetic customer service. Don’t buy Audi!!!!

We bought a Q7 2016 model and i started facing problems with the reverse camera since January 2018 i.e suddenly it goes blank. Audi Sutherland service tried to update the software, but the problem persists. I ended up hitting a parked car in a busy parking lot while reversing. With all the on going problem, my insurance premium doubled since last year. No proper response from Audi Australia. Not sure what to do with my vehicle. #AudiQ7problem #AudiQ7cmaeraissues.

Bought an audi approved vehicle and I've had several problems with it however, Audi cairns showed empathy and kept me up to date on the rectification date and the problems that arose.

Avoid them completely, sold the demo car which we demoed as brand new car, when asked why would it have same stains as Demo, they said it could be coincidence and even Audi Australia changed words on confronting them......would never buy Audi again.

I bought a new A4 from Vanessa at Audi Five Dock. This was the second vehicle I’ve purchased from this dealer which says it all for the experience. Vanessa is knowledgeable, helpful, friendly and professional and made purchasing a new vehicle exactly what it should be - easy, straight forward, exciting and an overall wonderful experience.

Highly recommend Audi Five Dock, and particularly Vanessa, to anyone looking for a new vehicle, great service and the best attitude and client-centric sales process I’ve seen.

I bought my Audi A3 5 years ago and for the first 3 years warranty period had no issues and it was a pleasure to drive.
Post warranty I’ve had a gear box malfunction $4.5k, faulty electric water pump $2k, failed battery (1 week after service) and an issue with the throttle assembly $2k. Couldn’t get a call back from the service centre at Audi Five Dock and no acknowledgment that even though the car was regularly serviced with their dealership this number of issues isn’t normal.
Very poor after sales service for what is a luxury product and an unreliable product.