Audi Five Dock NSW
We recently purchased a new Audi Q5 from Hugh at Audi Five Dock and were very impressed with the professional manner and genuine level of care we received. Hugh made the whole experience very easy and enjoyable and the level of after sale follow up and service has been outstanding. If you are looking for a new Audi I highly recommend trying Audi Five Dock.
Put my car in for a service at fortitude valley Audi in Brisbane. Instead of 3 hours it took them 7. I knew the rear brakes were shot so I had purchased high quality brake disks and ceramic pads from germany about three times the cost of Audi discs and pads. Told them about them being in the boot of the car. When I picked my car up 7 hours later they informed me they couldn't fit the discs as they weren't genuine Audi and may be unsafe!?! Well they spec well beyond Audi quality and they let me drive out with my brakes so worn they were metal on metal and charged me for the privilege. The complaint went no where there formal response was "we do not know how to rectify this problem"
New Audi Q3 unable to be fixed by dealer
We bought a new Audi Q3 a few years ago. Just before the warranty expired, the GPS failed. After many visits to Newcastle, NSW Audi, they had one last go. When we got it back, not only did the gps not work, but they had created other failures due to their incompetence. These other issues that they created were directly related to the safe operation of the vehicle. The next day, we traded the vehicle on a Mazda CX3. Goodbye Audi Headaches. It’s a shame that Audi customer service is virtually non existent, bullying and incompetent. You must ask y...ourself how do they ever fix a complex engine issue when they can’t fix a gps after 5 tries at it. If you must have an Audi in Newcastle, avoid Audi Newcastle at all costs and use Newcastle VW Centre, who must be better and cheaper. The faster Audi’s are a real hoot and much better than crap BMW, but all these European ego Vehicles are problematic.
What customer service???
I have had so many issues with my Audi A3 sedan. From solenoid issues, fuel injector failures, coolant and oil issues, the starter motor was completely seized and burnt out to a crisp, idling issues...the list goes on. I tried several times to address the issues with Audi customer service. However, they were dismissive, arrogant and did not wish to acknowledge my concerns. Quite simply, I do not feel that a high end car such as this should have so many problems. We pay top dollar for a reason!!
I've lost count the amount of times I've broken ...down and had to be towed. The last straw was when I ended up breaking down on a busy Ipswich Motorway, and having to wait for 3 hours to be towed. This time it was an accumulator failure, which needed to be stripped and rebuilt! Of course, it was only a few days ago that I received notification that there is a known issue with the potential failure of the accumulator. A bit too late I'm afraid. Enough is enough, and I've gotten rid of the car. Since this incident I've upgraded to a Mercedes Benz C200. I've never been happier. Their customer service is faultless. Like many people reviewing Audi, it appears I'm clearly not the only one who's been very disappointed and disgusted. The poor customer service is what has actually ruined the Audi brand for me, moreso over the unreliable/'lemon' car itself. I'm actually the one who normally likes to write positive reviews, so it's a shame I have to do this but feel it's necessary to share my experience. If you are considering buying an Audi. Seriously don't do it. Just look at the reviews on here. It speaks volumes!
Audi Store Australia
I purchased through the Audi Store Australia website, I have emailed them 4 times trying to return All weather floor mats that don't fit my car. No one has contact me so I went to Audi Perth Centre, they said they can't help me at all because they are a dealer and they are not even aware of the online Audi Store (according to them). I am so disappointing, what a poor customer service.
My car Audi pre sense is not working(acc,lane assist...). Brought it in to Audi Fivedock service center for a warranty repair. At noon I received a call saying that the battery is low and that it needed to be replaced. The diagnosis for pre sense not working is due to battery low voltage, the audi pre sense needed to be recalibrated, and this would not be covered by warranty because my battery voltage was low, I have to pay for the the battery replacement and the recalibration. So I immediately stopped them from going ahead with the repair, too...k the car home parked it for five days without using the car and measured across the battery terminals and it read 12.54 volts. All this was on the 4/5/2020, the car only done 7500km at the time and have a service done at 5500km. and until now I have no problem with the battery what so ever. To sum it up STAY AWAY FROM FIVEDOCK AUDI SERVICE CENTER IT'S RUN BY SCAMER . They will find loop holes and excuses not to honor the warranty. Oh just remember it show the warning " audi pre sense is restricted see owner manual " while i was driving so the voltages should be between 13 and 14ish volts, so wrong diagnosis. And no it didn't hit anything cause the car is spotless not even a stone chip.
Damaged sump plug post major service and unresponsive - Audi Five Dock Service Centre
Called and emailed numerous times regarding a claim for damaged sump plug on my last major service, resulting in the purchase of a $350 new sump from Audi anyway. I've advised them of the situation and done everything they have asked; sent emails, sent photos, receipt and email their manager directly and the last time I followed up over the phone they advised the manager will call me back. I first contacted them mid-March 2020 and last contact was end of June 2020 and still haven't received a follow up. Due to Covid-19, I figured they'd be busy...and gave them time to follow up after my own follow ups but I think 3 months is quite lenient already. That was the first and last time I go to Audi Five Dock Service Centre. I don't recommend if you are doing a major service or anything that requires a follow up.
Audi Centre Perth
Had Audi's over the past 20 years, and recently had an electrical problem along similar lines to an issue in 2019(A3). James was brilliant, and Audi fully covered the fix
Misleading After Sales
I purchased an Audi in 2018, I have no issue with my car. I found the after sales very aggressive and I purchased a 3 service plan. I was verbally told I have three yearly service prepaid. I never saw or signed any paperwork. The car was a 2017 model and was purchased in April 2018. the fist service was April 19, 2019, the second in April 2020. It was then I was told the final service must be completed in December. When I asked to see the details of my plan I was given unsigned paperwork. I asked to have the last car service done in April as pe...r what I had been told. The Sales Manager (Fortitude Valley) was so incredibly rude to me on the phone ... he said "you are only angry because I won't give you what you want" and "the only one who doesn't understand is you". He told me there was no other Manager I could speak to. When I did find out there was, I phoned and left a message, this person has never returned my call. I am disgusted at this, if you do read the fine print of the service plan no-one in their right mid would agree to it. I have been advised but the ACCC to contact Fair Trade and the Small Claims court. I do not think it outrageous of me to expect the outcome to be to service my car 4 months later. The car has only done 15k. I am extremely angry about this. I have never experienced such poor customer service. The old adage about Car Salesmen is certainly true. Do not engage in their upselling. They are just typical conmen.
Audi A1 Experience in Brisbane, Queensland
I bought an A1 2012 model thinking I was buying a vehicle that would be safe and reliable. Boy was I wrong! I have had nothing but issues since the day it left the lot. Initially my work was covered by warranty but that didn't last. I am a shift worker and was left on the side of the road at stupid times and in unsafe locations on multiple occasions.
The service center was not helpful in anyway and they charged rediculous amounts of money without fixing the problem.
The vehicle is part of the current recall and Audi are still stuffing me around delivering false promises surrounding responsibility and assistance.
This vehicle has broken me and I hope no one has to go through what I have been through. Please stay away from this brand!
Bought a new car from demo in audi after investigation of vehicle history the vehicle had been in a accident and recorded against the vin - absolutely shocked $140k and ripped off [name removed] is a lying crap wipe disgusting we had to go court to get a money back big head ache avoid at all cost
Worst customer Service ever!!
Do not purchase a vehicle from Audi Parramatta. The make promises they cannot keep. Quite disgraceful - need to train their staff on good customer service.Rang them since he 5 March requesting updates on a refund - promised call back's got nothing. As at today, March 19th, still dont know what is going on.
audi five dock dealer was liar
don't purchase any audit motor vehicle in Five dock Audi services because there is a dealer and financial supporter who will lie you to do a car loan. When you want to pay off this car and don't do mortgage, they will threaten to sue you! That is so terrible!
Notice to all potential Audi buyers from Five dock - beware and check all documents.
The reviewer stated that an incentive was offered for this review
Don’t believe any promotional deals they offer!
Purchased Q2 in November from Audi Parramatta with promise of $1000 fuel card. After 4 months of ringing dealer I contacted fair trading, dealer said to fair trading there is backlog and will take another 2 weeks, after they lied to fair trading I realised I should have just purchased a BMW Across the road without worrying about Audi’s fake promotional deals! Still waiting....
AUDI Very poor customer service Faulty car
purchased our AUDI Q 5 in 2015, 2.0L TDI S-tronic Quattro Sport Edition
Just after 3 years after the warranty expiring we faced a problem with AD blue heater and have to spend 1016$ . Worthwhile mentioning that at that time the car has only clocked 25738KM. We paid without hesitation and were not even offered a good will gesture to get it fixed with no or discount payment considering the car has only travelled so low KM and have a fault most likely related to faulty component.
However now after travelling only 49000Km and in total life span of 4and half years its showing an Ad Blue heater fault, and was quoted $2935.46 for the repair.
No communication from Audi after writing multiple compalints
Audi Centre Perth not trustworthy
Bought an A1 and instead of getting what was stipulated in the contract, got an older, lower model. Emailed customer service and had I not called numerous times, there were no updates or feedback after 2 weeks. Still waiting for the resolution of the case.
Notice to all potential Audi buyers from Perth - beware and check the contract and service invoices for any discrepancy to avoid being duped by this dealer.
Be warned when buying from Audi Centre Sydney, purchased a 2015 A3 and was sold with an over tightened bearing in clutch, needed replacing after having to take it back numerous times until it was finally picked up from a different dealer in a test drive, paint started to flake off on wheels after 2 years and was told it was due to debri, rocks etc on roads and "aggressive cleaning" when it's only ever been taken to a professional car wash, fluttering metallic sound from engine from high pressure lines not being properly fixed down, poor quality, being lied to, will never purchase an Audi again.
Poor customer service
Dont go near an Audi! Not only problem vehicles but Audi Perth customer service very poor when problems do occur and they will leave you without a loan car unless you are willing to pay $35 a day!
Questions & Answers
How much does it cost to replace a ignition barrel on a Audi Q7 and programs to the ignition key
How much to replace iginition barrel on Q7 and reprogram the barrel to the new key.
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