Worst customer Service ever!!
Do not purchase a vehicle from Audi Parramatta. The make promises they cannot keep. Quite disgraceful - need to train their staff on good customer service.Rang them since he 5 March requesting updates on a refund - promised call back's got nothing. As at today, March 19th, still dont know what is going on.
audi five dock dealer was liar
don't purchase any audit motor vehicle in Five dock Audi services because there is a dealer and financial supporter who will lie you to do a car loan. When you want to pay off this car and don't do mortgage, they will threaten to sue you! That is so terrible!
Notice to all potential Audi buyers from Five dock - beware and check all documents.
The reviewer stated that an incentive was offered for this review
Don’t believe any promotional deals they offer!
Purchased Q2 in November from Audi Parramatta with promise of $1000 fuel card. After 4 months of ringing dealer I contacted fair trading, dealer said to fair trading there is backlog and will take another 2 weeks, after they lied to fair trading I realised I should have just purchased a BMW Across the road without worrying about Audi’s fake promotional deals! Still waiting....
AUDI Very poor customer service Faulty car
purchased our AUDI Q 5 in 2015, 2.0L TDI S-tronic Quattro Sport Edition
Just after 3 years after the warranty expiring we faced a problem with AD blue heater and have to spend 1016$ . Worthwhile mentioning that at that time the car has only clocked 25738KM. We paid without hesitation and were not even offered a good will gesture to get it fixed with no or discount payment considering the car has only travelled so low KM and have a fault most likely related to faulty component.
However now after travelling only 49000Km and in total life span of 4and half years its showing an Ad Blue heater fault, and was quoted $2935.46 for the repair.
No communication from Audi after writing multiple compalints
Audi Centre Perth not trustworthy
Bought an A1 and instead of getting what was stipulated in the contract, got an older, lower model. Emailed customer service and had I not called numerous times, there were no updates or feedback after 2 weeks. Still waiting for the resolution of the case.
Notice to all potential Audi buyers from Perth - beware and check the contract and service invoices for any discrepancy to avoid being duped by this dealer.
Ripping off cowboys
Can't update maps without paying an extortionate amount. Google maps is free to update also my Garmin is free to update. Audi sell cars for a crazy amount as is then want you to pay a stupid amount to update a navigation system that is sub par compared with most navigation systems over 10 years old....the navigation interface is confusing, slow and near enough useless to use even with the latest updates so Audi and it's dealers you all suck.
Be warned when buying from Audi Centre Sydney, purchased a 2015 A3 and was sold with an over tightened bearing in clutch, needed replacing after having to take it back numerous times until it was finally picked up from a different dealer in a test drive, paint started to flake off on wheels after 2 years and was told it was due to debri, rocks etc on roads and "aggressive cleaning" when it's only ever been taken to a professional car wash, fluttering metallic sound from engine from high pressure lines not being properly fixed down, poor quality, being lied to, will never purchase an Audi again.
Poor customer service
Dont go near an Audi! Not only problem vehicles but Audi Perth customer service very poor when problems do occur and they will leave you without a loan car unless you are willing to pay $35 a day!
Non existent customer service
I have called countless times, emailed 8 times, messaged through Facebook - and have yet to hear more than “we’ll get back to you”. Absolutely pathetic customer service. Don’t buy Audi!!!!
Shiny on the outside, rotten on the inside
I would like to start my review by saying that had I been given the usual follow-up courtesy phone call that normally follows an incident like mine (or indeed any service), I would not be putting this information in the public domain (not that Audi seem to read or respond to any of these comments).
My 12 month old, low mileage Q2 started leaking coolant. After waiting 4 hours for Audi roadside service, the car was eventually towed to the Southport Audi dealer (80km away). No courtesy car was available for more than 3 weeks. I trekked to Sout...hport to pick up the car, and my personal concierge reassured me it was pressure tested and road tested and they were "100% sure the problem was fixed". The car didn't feel right at first but I put that down to having driven another car - steering was heavy, turbo didn't seem to kick in, and it was losing power (struggling to do 100 on the M1). By the time I got home, a warning light was on, coolant and oil were everywhere.. oh, and they had left a ball point pen under the bonnet. The car hadn't been properly cleaned either.... So, groundhog day... another round of Audi Roadside service and towing.. However, this time, Audi roadside service thought that Southport was too far to tow the car, so they said they would take it to a non- Audi (VW) dealer that was 5km closer. Hmmm. The tow truck driver (who also towed it last week) thought that was a bit odd and after a bit of confusion, ended up returning the vehicle to Southport. Audi's explanation for the mess under the bonnet was that there was a 'kink in the coolant pipe', however it was clear that the pipe had not been properly attached in the first place, there was certainly no pressure testing or road testing, or indeed any quality control. They kindly delivered the car to within 30km of my home. ,The tow-truck driver was told that Audi roadside would not pay for the tow and had to argue with Audi Roadside Service to ensure he was paid (he called me to tell me this). I did try to call Audi to provide this feedback in person, but they had left by the time I called... so I gave them 24 hours to call me (like every other car dealer I've ever dealt with after a service).... and here I am. I am left with the feeling that there is a lot of gloss, but no quality control or true customer care. I'll get a Mazda next time... I will happily edit this review if, and when I hear from Audi...
Is Q7 worth the price? safe?
We bought a Q7 2016 model and i started facing problems with the reverse camera since January 2018 i.e suddenly it goes blank. Audi Sutherland service tried to update the software, but the problem persists. I ended up hitting a parked car in a busy parking lot while reversing. With all the on going problem, my insurance premium doubled since last year. No proper response from Audi Australia. Not sure what to do with my vehicle. #AudiQ7problem #AudiQ7cmaeraissues.
Will never buy another Audi
I purchased a brand new 2018 S5 Sportsback and for over a year I have had ongoing problems with the pre-sense randomly slamming on the breaks when both reversing and driving normally (when no objects/cars are there).
Audi Australia and my local dealership have both been terrible. I have taken the car in for investigation twice and formally reported the fault to Audi Australia as it is both a major safety concern and frightening to anyone in the car at the time. I was initially told me that i didn't understand how pre-sense worked and advised ...to read the manual. I have now been advised that i need to film the issue if i wish to have this further investigated. Given the issue occurs randomly, this proposal is problematic to say the least. I am yet to have this issue resolved and my dealing so far have been extremely disappointing. The replies i have received from Audi Australia show no minimal interest in resolving the issue and show little regard to the seriousness of the problem. Having owned several other prestige vehicles and having recently come from an M model BMW, i have honestly never encountered such poor customer service in my life.
Demo car sold as new car in Audi Parramatta.
Avoid them completely, sold the demo car which we demoed as brand new car, when asked why would it have same stains as Demo, they said it could be coincidence and even Audi Australia changed words on confronting them......would never buy Audi again.
Amazing service (again)
I bought a new A4 from Vanessa at Audi Five Dock. This was the second vehicle I’ve purchased from this dealer which says it all for the experience. Vanessa is knowledgeable, helpful, friendly and professional and made purchasing a new vehicle exactly what it should be - easy, straight forward, exciting and an overall wonderful experience.
Highly recommend Audi Five Dock, and particularly Vanessa, to anyone looking for a new vehicle, great service and the best attitude and client-centric sales process I’ve seen.
Audi Q5 TDI 60K service, servicing tasks not carried out, Unbelievable?!
I Booked my Q5 TDI into Pennant Hills Audi to get my 60K service. I agreed to pay the circa $2000 for the full text book service as per Audi's Flightdeck maintenance program.
I am a veteran aircraft engineer who is fastidious with my cars and would normally do my own servicing. This time I chose to get Audi to the service because of the gearbox oil and filter change and to save my time.
Upon inspection of my car post service I could clearly see that my brake fluid had NOT been changed. Returning to the service centre the next day I was confront...
Not interested in customer service
For a prestige car dealer service centre, the service is terrible. I thought it may have been just the attitude of the service rep assigned. But after serving the car several times during its warranty, I think it's just disinterest, poor customer service, poor training, bad staff morale (many things come to mind). Whether it's a major or minor service, there is very little explanation about the work that has been done and the customer deserves to know what they are paying (so much) for. I would hate to think what happens when the car gets older...and needs more work. The word 'exhorbitant' was mentioned by someone else. I've seen better customer service from less prestige brands. It's a real shame because the car itself is pretty decent. I can understand why they now include 'free' roadside assistance whenever you bring your car back to them for a service, because anyone in their right mind may not return.
Do not trust AUDI centre Sydney
Warning.!! Do not trust AUDI Centre Sydney ACN127 270 400
5 year dispute over flaws in the leather in the centre part of the cushion passenger seat of my new AUDI A5 purchased July 2012.
August 2015 finally after a physical inspection, AUDI confirmed flaws in the leather and would be replaced.
The flaws in the centre part of the cushion passenger seat reappeared after a couple of weeks.
Only the leather on the back part of the passenger was replaced.
[name removed], Service Manager insisted the leather on the centre cushion part of the passe...nger seat (which was not replaced) was wear & tear. My car only had 20,000km on the clock. September 2018 the service manager [name removed] told me “this matter is closed” hoping I would go away which was the last straw for me. Who does this man think he is.?
After warranty lots of problems.
I bought my Audi A3 5 years ago and for the first 3 years warranty period had no issues and it was a pleasure to drive.
Post warranty I’ve had a gear box malfunction $4.5k, faulty electric water pump $2k, failed battery (1 week after service) and an issue with the throttle assembly $2k. Couldn’t get a call back from the service centre at Audi Five Dock and no acknowledgment that even though the car was regularly serviced with their dealership this number of issues isn’t normal.
Very poor after sales service for what is a luxury product and an unreliable product.
Worst customer service... BEWARE!!!
UPDATE: Won my case at VCAT against Audi... They haven't repaired or paid the compensation they were ordered to pay. Now have to go to Magistrates Court to get the sheriff to enforce the VCAT order!
"I would not recommend Audi Doncaster for your servicing. I bought an A3 from them and the sales department was great. However the Service department caused a problem with my air conditioning by performing an unauthorised fungicide treatment when there was no issue in the first place. What followed was 9 months of a worsening smell from th...
Questions & Answers
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