Audi Dealers

Purchased an E-Tron Sportback with the free charger installation deal. It sounds good until you contact the installer and find that it includes a “standard” install only. Everything is extra until an extra 20m of cable and associated works will cost an extra $2k …. Audi do not care that this company is fleecing its new car customers and sits on their hands.
Comparable quotes are half price but Audi is contracted to JetCharge.

Had my car returned after a service and the window switch console was broken (have never had issues with this before). It was clearly broken during the service but when I drove back to have it fixed (within 10 minutes), the staff inferred I was lying and that their mechanics would never have done that. Not only have they broken a part in my car, they lied about it too. They then LAUGHED at me as I left.

Further, they tried to charge me $6,600 for a transmission issue which causes my vehicle to break down mid-drive, maybe once every 15 minutes,...

We are extremely disappointed with Audi Penfold Burwood and Audi Australia for their horrible after sales service.

In late September 2021, we picked up our brand new RSQ8 from Audi Penfold Burwood. In early November, the vehicle engine suddenly started sputtering with excessive noise and we could not drive the car as it was deemed unsafe. The car was towed away by Audi Penfold Burwood and they spent three weeks inspecting it for them to come back to me and advised that a broken valve spring was found in the engine. Then they replied to my emai...

I bought a brand new Q3 Sportback early in December. Within three weeks the “best technology available to new vehicle’s” crashed. Software keeps stating Loading User details. MMI doesn’t work.
Took the vehicle in for a service to Brisbane City Audi. After having it the entire day they called to say I could pick it up. When collecting they told me there was nothing they could do and the issue was known to Audi. They told me to reset/reboot the software every time it happens.

I lodged a complaint with Audi mid December, I received a generic response with a case number and other than my one follow up a week ago, I’ve heard nothing.

I’m an Audi fan, have owned several in the past, but this will be the last.

I went to Audi Sutherland to buy a visor clip quoted $ 57 and said takes 2-3 months to order and receive it. I ordered exactly the same on line and cost me $2.39. Delivery time was also the same
Again I had trouble with daytime running light and had to buy it cost over $700, then found it on line for $108.39 free delivery from Australia, exactly the same. Question is how can you trust such a company? and how much overcharge is fair?

I just bought an Audi A4 from Osborne Park Audi Centre. Thira was the staff member who made it all happen. I could not be happier with her efforts. She made buying this car easy. I will be seeking her out when I buy my next one. Thank you Thira. Fantastic.

Very happy with Sales manager Naddim Bassam and sales man Ainsley Harichandran. Great experience, no pressure to sell and friendly. Been dealing with car and bike dealers for 50 years and this dealership is up among the best. Thanks guy’s. Dealership is Audi Alto Artarmon.

My Audi A5 Cabriolet's soft roof has started to come apart at just 100,000 KMs and Audi will not help!

Purchasing an Audi vehicle was a luxury decision and I have found their outstanding vehicle safety features to be a requirement for any considered vehicle purchase. I have found the Audi team at Five Dock service centre staff, continues to consistently, provide an excellent and professional service. I would highly recommend their services.
There have been many positive experiences. I would like to express feelings of appreciation and I do thank them as over the years I have found them to be helpful and they do look after me well. I feel welcomed and comfortable when I am at their service centre. Keep up the great teamwork :)

We have had or second Audi from the same dealer now for 2 years it is an A7 Sportback 3 litre V6 twin turbo diesel. Not only is the car luxurious it is a powerful machine as well. We have driven it many kilometres without any problems at all as this was the case with our previous Audi A5 coupe. The service support from the Audi Centre Melbourne is beyond reproach, their professionalism and product knowledge is first class. If you are thinking of an Audi Marque try the Audi centre Melbourne. The car has effortless power, unsurpassed luxury and t...

Would not recommend Audi Newcastle. Everything great until money changes hands . And hope nothing ever goes wrong with your car as warranty doesn’t exist.. very rude service staff

A four year old Audi A4 with every service history maintened by Audi Australia has a $5000 gear box repair issue and Audi would not stand behind their product and repair. Audi Customer care absolutely disgraceful and could not care. DO NOT BUY AN AUDI

I owned my car for 10 years, so a plenty to relay.
- aircon is hopeless from day one
-- even when it's 25deg outside it does not really cope unless you have it on above 6 and it still feels too warm inside
- engine literally guzzles up oil!
-- if I spend 1/2 day driving around city I'd go through a quarter of $22-25 1L bottle. Even on a return trip of 400 km on a freeway it will go through 500mL.
-- I mentioned it to the to the workshop over the years. It was never acknowledged. Apparently this is a known problem with my model and Audi pro...

Incredibly unhappy with service experience. Our car was damaged whilst at their workshop at Brookvale (by a tow truck they were guiding in), have yet to have even an apology from the rude service staff and they have refused to take any responsibility for fixing the damage. 'Not our problem' has been the catchcry. Appalling service for a luxury brand, I'd think carefully before you buy onr.

Audi are aware of their failures yet still deny their customers any resolve in these matters, unfortunately for what is portrayed as a premium brand the quality or service just is not there. Never again for us.