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Audi Dealers

Audi Dealers

2.0 from 103 reviews

Reviews

(22)
(1)
(2)
(7)
(71)
  • Product Quality
    2.1 (31)
  • Return Claim MadeYes (1) · No (31)
  • Customer Service
    1.8 (30)
Anon

AnonSydney, NSW

Worst customer Service ever!!

published

Do not purchase a vehicle from Audi Parramatta. The make promises they cannot keep. Quite disgraceful - need to train their staff on good customer service.Rang them since he 5 March requesting updates on a refund - promised call back's got nothing. As at today, March 19th, still dont know what is going on.

AMY

AMYSydney, NSW

audi five dock dealer was liar

published

don't purchase any audit motor vehicle in Five dock Audi services because there is a dealer and financial supporter who will lie you to do a car loan. When you want to pay off this car and don't do mortgage, they will threaten to sue you! That is so terrible!
Notice to all potential Audi buyers from Five dock - beware and check all documents.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationFive Dock Audi Branch
See all answers

The reviewer stated that an incentive was offered for this review

Don’t believe any promotional deals they offer!

published

Purchased Q2 in November from Audi Parramatta with promise of $1000 fuel card. After 4 months of ringing dealer I contacted fair trading, dealer said to fair trading there is backlog and will take another 2 weeks, after they lied to fair trading I realised I should have just purchased a BMW Across the road without worrying about Audi’s fake promotional deals! Still waiting....

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAudi Parramatta
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Anurag72

Anurag72Sydney Surrounds, NSW

  • 2 reviews

AUDI Very poor customer service Faulty car

published

purchased our AUDI Q 5 in 2015, 2.0L TDI S-tronic Quattro Sport Edition
Just after 3 years after the warranty expiring we faced a problem with AD blue heater and have to spend 1016$ . Worthwhile mentioning that at that time the car has only clocked 25738KM. We paid without hesitation and were not even offered a good will gesture to get it fixed with no or discount payment considering the car has only travelled so low KM and have a fault most likely related to faulty component.

However now after travelling only 49000Km and in total life span of 4and half years its showing an Ad Blue heater fault, and was quoted $2935.46 for the repair.
No communication from Audi after writing multiple compalints

Customer Service
Product Quality
Return Claim MadeNo
M and K

M and KGreater Melbourne (Metropolitan), VIC

Audi Centre Perth not trustworthy

published

Bought an A1 and instead of getting what was stipulated in the contract, got an older, lower model. Emailed customer service and had I not called numerous times, there were no updates or feedback after 2 weeks. Still waiting for the resolution of the case.

Notice to all potential Audi buyers from Perth - beware and check the contract and service invoices for any discrepancy to avoid being duped by this dealer.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAudi Centre Perth
See all answers
Noway

NowayPerth, WA

  • 7 reviews

Ripping off cowboys

published

Can't update maps without paying an extortionate amount. Google maps is free to update also my Garmin is free to update. Audi sell cars for a crazy amount as is then want you to pay a stupid amount to update a navigation system that is sub par compared with most navigation systems over 10 years old....the navigation interface is confusing, slow and near enough useless to use even with the latest updates so Audi and it's dealers you all suck.

Customer Service
Product Quality
Return Claim MadeNo
Mr C

Mr C

  • 3 reviews

Faulty Audi

published

Be warned when buying from Audi Centre Sydney, purchased a 2015 A3 and was sold with an over tightened bearing in clutch, needed replacing after having to take it back numerous times until it was finally picked up from a different dealer in a test drive, paint started to flake off on wheels after 2 years and was told it was due to debri, rocks etc on roads and "aggressive cleaning" when it's only ever been taken to a professional car wash, fluttering metallic sound from engine from high pressure lines not being properly fixed down, poor quality, being lied to, will never purchase an Audi again.

Customer Service
Product Quality
Sue

Sue

  • 4 reviews

Poor customer service

published

Dont go near an Audi! Not only problem vehicles but Audi Perth customer service very poor when problems do occur and they will leave you without a loan car unless you are willing to pay $35 a day!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAudi Perth
See all answers

Non existent customer service

published

I have called countless times, emailed 8 times, messaged through Facebook - and have yet to hear more than “we’ll get back to you”. Absolutely pathetic customer service. Don’t buy Audi!!!!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationFive Dock
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Anotherone

AnotheroneRichmond-Tweed, NSW

  • 14 reviews

Shiny on the outside, rotten on the inside

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationSouthport Audi
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Siva

SivaSydney, NSW

Is Q7 worth the price? safe?

published

We bought a Q7 2016 model and i started facing problems with the reverse camera since January 2018 i.e suddenly it goes blank. Audi Sutherland service tried to update the software, but the problem persists. I ended up hitting a parked car in a busy parking lot while reversing. With all the on going problem, my insurance premium doubled since last year. No proper response from Audi Australia. Not sure what to do with my vehicle. #AudiQ7problem #AudiQ7cmaeraissues.

Customer Service
Product Quality
Return Claim MadeNo

Will never buy another Audi

published
Customer Service
Product Quality
Return Claim MadeNo
Rod

RodQueensland

  • 34 reviews

Audi Cairns

published

Bought an audi approved vehicle and I've had several problems with it however, Audi cairns showed empathy and kept me up to date on the rectification date and the problems that arose.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAudi Cairns
See all answers
Suresh

SureshSydney, NSW

  • 2 reviews

Demo car sold as new car in Audi Parramatta.

published

Avoid them completely, sold the demo car which we demoed as brand new car, when asked why would it have same stains as Demo, they said it could be coincidence and even Audi Australia changed words on confronting them......would never buy Audi again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAudi Parramatta
See all answers
ShaneB

ShaneBCanberra 2600, ACT

Amazing service (again)

published

I bought a new A4 from Vanessa at Audi Five Dock. This was the second vehicle I’ve purchased from this dealer which says it all for the experience. Vanessa is knowledgeable, helpful, friendly and professional and made purchasing a new vehicle exactly what it should be - easy, straight forward, exciting and an overall wonderful experience.

Highly recommend Audi Five Dock, and particularly Vanessa, to anyone looking for a new vehicle, great service and the best attitude and client-centric sales process I’ve seen.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAudi Five Dock
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Disgruntled

DisgruntledSydney, NSW

Audi Q5 TDI 60K service, servicing tasks not carried out, Unbelievable?!

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationAudi Pennant Hills
See all answers

Not interested in customer service

published
Customer Service
Product Quality
Return Claim MadeNo
Barbara

BarbaraSydney Surrounds, NSW

  • 4 reviews

Do not trust AUDI centre Sydney

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationAUDI Centre Sydney
See all answers

After warranty lots of problems.

published

I bought my Audi A3 5 years ago and for the first 3 years warranty period had no issues and it was a pleasure to drive.
Post warranty I’ve had a gear box malfunction $4.5k, faulty electric water pump $2k, failed battery (1 week after service) and an issue with the throttle assembly $2k. Couldn’t get a call back from the service centre at Audi Five Dock and no acknowledgment that even though the car was regularly serviced with their dealership this number of issues isn’t normal.
Very poor after sales service for what is a luxury product and an unreliable product.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAudi Five Dock
See all answers
Genki

GenkiGreater Melbourne (Metropolitan), VIC

Worst customer service... BEWARE!!!

published
Customer Service
Return Claim MadeNo
Store LocationAudi Doncaster
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Questions & Answers

Michael O.

Michael O.asked

How much does it cost to replace a ignition barrel on a Audi Q7 and programs to the ignition key

No answers
Michael O.

Michael O.asked

How much to replace iginition barrel on Q7 and reprogram the barrel to the new key.

2 answers
Mark
Mark

I’m not sure of the cost but my advice to you is get rid of the Q7
My Q7 only lasted 9 months and it’s not if they break down its when they break down because they
Are sh!!!!

Fired Up
Fired Up

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