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Westside Auto Wholesale

Westside Auto Wholesale

3.9 from 263 reviews · View Statistics
See the Best Car Dealerships in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Westside Auto Wholesale

Reviews

  • Product Quality
    4.3 (107)
  • Return Claim MadeYes (5) · No (143)
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dtwmstewart
dtwmstewartPerth, WA

Terrible.

published
Product Quality
Incentivised Review No
Return Claim MadeNo
Mark
MarkPerth, WA

Great Surprise

published

What a place! We could easily view and test drive a gigantic range of cars in our own time to help us make up our mind what type of car we wanted and Pierre Franzese gave us all the time and advice we needed to decide. We will definitely recommend to friends.

Incentivised Review No
Return Claim MadeNo

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0.0
(1,234)
Sonia
SoniaPerth, WA

First class experience

published

We have just purchased out second car from Westside and received fantastic service once again from Gordon and Matt. The trade in process and purchase of both our cars was very easy. Would highly recommend them!

Incentivised Review No
Return Claim MadeNo
Westside Auto Wholesale
Westside A.Westside Auto Wholesale

Hi Sonia, thank you for the recommendation for Gordon and Matt. We're so glad to hear they made the experience a pleasant one for you. We look forward to seeing you again.

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Amazing service and no fuss payment

published

Fantastic service -I would highly recommend using this service. Zach was amazing and process seemless. Sold my car within two days

Product Quality
Incentivised Review No
Return Claim MadeNo
Westside Auto Wholesale
Westside A.Westside Auto Wholesale

Hi Shajeiyhl. Thank you for taking time to tell us about your experience! We're very happy to hear that Zac helped you through the whole process. We are grateful for your business and look forward to seeing you again!

anton
antonPerth, WA

Poor customer service

published

Takes forever to find a staff member and when you do find one they aren't helpful.

Also look at the car in person first because online pictures don't tell the truth. The car I looked at appeared great online but in person I saw heaps of scratches and scuff marks.

Product Quality
Incentivised Review No
Return Claim MadeNo
Westside Auto Wholesale
Westside A.Westside Auto Wholesale
Amily Pugh
Amily PughPerth, WA

Warranty trouble

published

Bought a car from these guys 6 months ago with a faulty cruise control, which I wasn’t told about. 2 days after purchasing the car I informed them about the issue and they said they were going to fix it through KaCare but KaCare came back and said this issue wasn’t covered by warranty. After going back and forwards with Westside refusing to fix it but then later coming back saying they were going to fix it only to have to wait, now 6 months down the track they are still dragging their feet. Minimal communication and lazy customer service.

Incentivised Review No
Sharon B.
Sharon B.Perth, WA

Buyer Beware!!!

published
Incentivised Review No
Westside Auto Wholesale
Westside A.Westside Auto Wholesale
MATTHEW
MATTHEWPerth, WA
  • Verified

Barry Wood

published

We had the best experience with Barry from start to handover.

A knowledgeable sales rep- he guided us into what we feel is just a perfect car for us.

if you want AAA grade service - Look for Barry Wood.

Product Quality
Incentivised Review No
Return Claim MadeNo
Westside Auto Wholesale
Westside A.Westside Auto Wholesale

Thank you Matthew for the fantastic review for Barry. We hope you enjoy your new wheels!

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Annoyed
AnnoyedPerth, WA

Ignorant salesperson

published
Product Quality
Incentivised Review No
Return Claim MadeNo
Westside Auto Wholesale
Westside A.Westside Auto Wholesale
Annoyed
Annoyed
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Ali Gardner
Ali Gardner Perth, WA

Wonderful service.

published

Wonderful service from Barry Wood , thank you, all done ✅ quickly and efficiently. Picked up the next day , super little car.

Incentivised Review No
Return Claim MadeNo
Westside Auto Wholesale
Westside A.Westside Auto Wholesale

Thank you for the great review, Ali!

Ephraim
Ephraim Perth, WA

Great customer service and believability

published

Jacob is a star at customer service. He made us feel comfortable with our buying experience. Westside provides believability. I’m a repeat buyer

Incentivised Review No
Westside Auto Wholesale
Westside A.Westside Auto Wholesale

Thank you for the 5 star review, Ephraim!

Elyse
ElysePerth, WA

Happy to leave customers with a faulty transmission.

published
Product Quality
Incentivised Review No
Return Claim MadeNo
Westside Auto Wholesale
Westside A.Westside Auto Wholesale

Hi Elyse,

We are glad that our Warranty Team was able to assist you in having your vehicle repaired by Holden. We apologise for the difficulties that you have had with our Sales Team and will be looking into this further.
Thank you

Kieran
KieranPerth, WA

Terrible experience - no customer service skills!

published

Westside Auto has a reputation in Perth for being a non-trust worthy car yard.

This place must of taken a page out of a book about how to be a stereotypical used car dealership. Kind of reminds me of Mr Woodwood in the movie Matilda.

Salesmen extremely pushy and then get aggressive when you don't want to purchase. They constantly say that they are the largest used car dealership in WA but there is at least another 2 if not 3 places that say the same thing.

Their finance and warranty products are part of the same company so be aware of that.

Slimy and rude staff. Not a good car buying experience. Explore alternative dealerships.

Product Quality
Incentivised Review No
Return Claim MadeNo
Westside Auto Wholesale
Westside A.Westside Auto Wholesale
Emma
EmmaPerth
  • 2 reviews
  • 1 like

What a joke

published

The service received when buying the car was excellent but everything after has been appalling. It’s incredible when I want a refund on something it takes over 30 days to get the refund and even more ridiculous is the lack of return calls from accounts departments.
Appalling after service

Product Quality
Incentivised Review No
Return Claim MadeYes
Westside Auto Wholesale
Westside A.Westside Auto Wholesale

Hi Emma. We apologise for the delay, we are currently going through a system upgrade to ensure our cancellation process is more efficient. Thank you

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David
DavidO'Connor 2602, ACT

Easy purchasing from Interstate

published

Oriana made the purchase of a car interstate a clear and easy process. Many thanks again Oriana for all your hard work.

Product Quality
Incentivised Review No
Return Claim MadeNo
Westside Auto Wholesale
Westside A.Westside Auto Wholesale

Thank you for the great review, David!

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Read more reviews - page 2

Questions & Answers

james b.
james b.asked

Anyone sell a car interstate to WSAG through one of their buyers? Seems a tad suss? I haven’t even met this guy, now I’m being asked to fill out a form with all my pers details and banking details?

1 answer
Sean franck
Sean franck

I personally wouldn’t trust a single thing they do. Go with your gut feeling

Wes
Wesasked

What Warranty do you receive for a vehicle over 40K

1 answer
White
White

The standard 3 months or 5000 km warranty.
This is for cars less than 10 years and less than 150000 km
You can google this question!

Nicholas
Nicholasasked

Can I place an order for a particular car and you let me know when/if one arrives that meets my wishes?

1 answer
Westside Auto Wholesale
Westside A.Westside Auto Wholesale

Hi Nicholas, Yes our Sales-team can track particular vehicles on your behalf, however, it is always recommended to keep your eye on our website as a backup. You can email the vehicle details to customer@westsideauto.com.au
Thank you.

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