Westside Auto Wholesale

I purchased a VW Caddy on the 10/3/2026. My decision to this vehicle was partially based on information contained on a car selling website. When I took delivery of the vehicle on my trip home I discovered that a feature listed on the advertisement was not working, I immediately contacted the salesman his response was I will send you a link on how… Read more

to activate it. I did not receive any information from him. It took three phone calls and two emails to get a response. When I eventually got an email from management it was pointed out that any features needed to be confirmed prior to purchase. I find it difficult to accept that features can be advertised and then when they don’t exist it’s the purchase’s fault for not reading the fine print.

Be very careful with this dealership. They make you sign the first contract with salesman purposefully ‘leaving out stamp duty’. You go to collect keys and they then provide a secondary contract with “stamp duty payable by customer” in small writing. If you refuse to buy, they try charge 5% of the cost of car. They make you feel everything is… Read more

fixed price though it’s a total fraud. This is misleading conduct on a massive scale and unbelievable consumer affairs haven’t investigated. I witnessed others in there handover room with same frustrations. They are ripping the average buyer off $1400.

Extremely Disappointed — Unsafe Vehicles and Unprofessional Service I purchased two Toyota Prado vehicles from Westside Auto Bentley, spending over $100,000 AUD in total—and both have had serious mechanical faults making them unsafe to drive. The… Read more

first Prado had visible mechanical issues, and I later discovered a large dent on the back door that had been deliberately hidden under a soft Tyre cover. When I contacted the salesperson (KB Singh), he stopped responding and eventually dismissed my concerns, saying he was “busy with other customers.”

The dealership bounced me between departments and refused responsibility, with the sales manager (Laurent Vincent) being particularly argumentative and dismissive. The second Prado, bought for my brother, also had mechanical faults and had to be taken straight to a mechanic.

Their staff are unprofessional, evasive, and unwilling to resolve legitimate complaints. Based on my experience, I will never recommend Westside Auto Bentley to anyone. Their handling of customer safety and post-sale accountability is unacceptable.

I will be reporting this to Consumer Protection WA and will request them to conduct a formal investigation into this business’s practices.

Need to press one star otherwise the website was not posting my review.

They don't deserve any stars. Completely fraud company to deal with.

Great customer service and matt thornton from the finance team was an absolute legend to deal with would 100% recommend these guys very effcient and will help you any way they can thanks guys Show reply

Following a very unexpected car accident and being an older person I really did not know where to go or what to do I was referred to a wonderful salesperson who has excellent knowledge of cars Due to the minimum finance, the salesperson was able to direct me to the car I could afford I was extremely pleased that the salesperson showed me a Kia… Read more ·  1

Optima which I then purchase I truly commend the salesperson and her name is Tamika I have absolutely no hesitation in sending other people/friends to Tamika She offered me a 12-month warranty on the car. On the day I picked the car up, I had miscalculated how much I owed. Tamika sorted things out. For this, I was very appreciative I am very happy with my car and other friends a very jealous

I would like to thank Sammy (sales) and Neil (finance) for being very professional and especially understanding! I attended westside after a very long day at work and was honestly not in the right mood to buy a car!! The calmness with which they dealt with me was amazing… after threatening to leave a few times I realized that these guys are… Read more ·  1

actually here trying to help me get into the car I really wanted!! Hats off to them.. well done guys and thank you for putting up with me I’m really happy with my new vehicle and getting it all done in under 2 hrs was phenomenal work! Highly recommend anyone in the market to head to westside! Thank you

Service from Sammy was honest and not pushy. After service for picking up car was seamless and stress free. First time buying there and definitely would go back and recommend to others. Show reply

I recently purchased a car from Westside Auto and unfortunately the entire experience left me very disappointed. From the beginning, the sales process felt extremely pushy. The salesperson repeatedly tried to sell additional products using fear-based tactics, making it uncomfortable rather than helpful. We were constantly pressured to buy extra… Read more

warranties and insurance that we clearly stated we did not want. Even after saying no several times, other staff members continued trying of to sell additional coverage.

We were told the car was in very good condition with no issues. However, the day after taking ownership the car started making loud clicking noises. This immediately made us question the accuracy of what we had been told.

Another example concerns the tires. The salesperson insisted they were almost new and far better than what the law requires. When we later had the car checked during a precautionary service, we discovered the tires only had 4 mm of tread left, while the legal minimum is 3 mm. We had specifically raised concerns about the tires during the purchase and were assured they were in excellent condition, which turned out to be misleading.

We were also told the brakes were in good condition, but during inspection we were informed they would need replacing within about six months.

The sales process itself took 4–5 hours, which was already frustrating. When it came time to pay the deposit, another employee again attempted to sell us additional insurance. After I spoke with the manager about the constant upselling, he apologized and said we would move forward quickly. However, even after we had paid, the employee again suggested that I look at a flyer about the same insurance “when I had more time”.

Collection of the car was also poorly handled. We arrived at 8 AM to pick it up, but the dealership had not finished their paperwork and we had not even seen the contract yet. When we carefully reviewed it, we found several pieces of information that had not been disclosed to us earlier. What should have been a simple pickup ended up taking two hours because they were not prepared.

On top of that, the windshield washer system and wipers were not working and had to be replaced. Due to the lack of trust after everything that happened, we ended up taking the car in for service 7,000 km earlier than planned just to be safe.

In the weeks following the purchase, we also received multiple messages again promoting insurance offers, even though we had already declined several times.

We tried to email them, but didn’t got any response.

Overall, the experience was seriously unacceptable. The constant pressure selling, misleading information about the car’s condition, and the issues we encountered immediately after purchase made the entire process extremely frustrating and disappointing. Based on our experience, we cannot recommend buying a car from here at all.

Disappointed and Misleading Experience We visited Westside Auto Wholesale to inspect and test drive a $59,000 Toyota Kluger Hybrid after arranging a time in advance. On arrival, the advertised vehicle showed clear signs of prior accident damage - misaligned panels, poorly refitted trim and obvious repairs - despite being told they “do not buy… Read more

accident-damaged cars”. This was misleading.

We found the sales process disjointed. Our salesman took calls and dealt with other customers while we tried to discuss the sale and privacy was clearly not respected. After a thorough and critical test drive, we were prepared to purchase a different vehicle, but were then sat in an office for almost half-an-hour and rudely informed that the car would be sold without any registration, even though the advert clearly showed a WA license number in the appropriate field. We withdrew from the sale immediately and left the premises.

A professional dealership should honestly disclose vehicle condition, offer clarity on registration included with purchase (especially at significant prices) and respect the customer’s time and privacy. Sadly this was not our experience.

Buyer beware — always get an independent inspection and confirm registration is included before signing anything.

— Review by a disappointed customer

Few months back, visited Westside Auto Bentley for a specific car. Met Montu. Ask if I can test drive, was told I need $2000 deposit. 1 month later, I decided to purchase the car. Was very hot day. 2 sales person was nearby the car but no one approached- I had to approach 1 of them in their aircond office to ask for test drive. Franc took me… Read more

for a test drive without even asking for any deposit. Sign & purchased after the test drive.

Online payment also not working for Amex. Other cards worked fine.

Upon pick up, vehicle was dirty inside out and were left under the sun. If I purchased this at a BMW dealer, it would be presented differently - yes I understood it is only a second hand BMW but it is close to $80000 car value!

Sales rep cherrif was friendly and not pushy through the whole process. The trade in price was fair. The vehicle we bought was well presented and in good condition. Tash, like cherrif, was also friendly and not pushy through the whole process. The day of picking up our vehicle all staff involved from the guy at the service center to the lovely… Read more ·  1

Asian lady (sorry I forgot your name) who served us in admin were all great to deal with.

Just want to encourage the whole team at Westside to continue to be positive, honest, fair, upfront, non-pushy etc (could go on and add plenty of other words) when dealing with potential new or repeat customers/clients. Will definitely be recommending Westside to others.

Cheers, Lester and Keziah Diek

This Car seller in Perth is/has/have become an absolute joke. Cars from 2020 to 2025 are being listed at ridiculous, sky‑high prices, even when the mileage is through the roof. It’s beyond bizarre — it’s daylight robbery. And the funniest part? They buy cars from us for peanuts, then turn around and slap on a stupidly inflated price tag and act… Read more

like they’re doing us a favour. Then they have the nerve to say the price is fixed, no negotiation, no flexibility, nothing. Their “big offer”? A full tank of fuel — for the thousands you’re paying. What a rip‑off. What a joke. The whole system feels like it’s designed to squeeze every dollar out of buyers while giving absolutely nothing back. Perth car traders need a reality check.

1st time user .. referral from friend . Westside made selling my car was so easy. Very happy with the price .. The process was all online. Staff were professional, friendly and exact with all the paperwork and follow up. Kiel was fantastic to deal with . Would 100% use them again and highly recommend. Show reply

Thanks to a very professional effort by Hayden and the WAW team on Monday, l was back home at Mandurah on Tuesday arvo with my beautiful new Prado GXL. Totally happy, even scared Hayden that l’d give him a hug. Thumbs up big time. Hubert Show details ·  1

Service was great especially from the salesman Pav, he was awesome. Information about the finances could be better, a lot of unexpected charges, but all in all great place to buy a car. Very large variety to choose from. Show reply

Finance seemed pushy, sales a bit un organised with the location of the car initially as I was sent in the complete wrong direction, pushy on a lot of warranty and extras when closing the sale. I would have preferred to have a smoother purchasing experience and better communication on the process from sale through to collection Show details

Hi,I found the service at Westside Auto very good Mohsin Khalid was incredibly helpful, he is a wonderful salesman and great asset to your team. I love my car. Vicki Loan Show details ·  1

Thank you, Jackson Hamlin, for the outstanding customer service and for making the car-buying process so smooth and effortless. A special thanks to Izzabella for ensuring the pickup was quick and easy. You both made the experience exceptional — truly the best! Show details ·  1

I want to acknowledge Ryan Seet. Not only was he professional professional but his warm friendly way made our experience with Westside auto even better. Thankyou Anna Show reply

I purchased a Mitsubishi Outlander from Westside Auto in September 2025 and my experience with salesman David was deeply disappointing from start to finish. Despite booking a 9:30am appointment to view a specific vehicle, David was 25–30 minutes late and had no idea where the car was located. I had to find another staff member just to track him… Read more

down. Once we did locate him, it was clear he knew very little about its features and was visibly flustered, rushing because he was already late for his next appointment.

I proceeded with the purchase only because I wanted the car. However, David made an administrative error that resulted in me paying the vehicle transfer fee twice — once directly and once through the Department of Transport. (To Westside Auto’s credit, they refunded the duplicate fee quickly.)

Since collecting the car, I’ve had a couple of queries that David has ignored completely. On one occasion, he claimed to be on holiday but still made no effort to put me in touch with another staff member who could assist. Once the sale was complete, David clearly lost interest in offering any level of service.

I’m sure Westside Auto has some good staff, but this experience shows how, with a dealership of this size, you’re treated as nothing more than a transaction. My advice: if customer service and after-sales support matter to you, look elsewhere — or at the very least, avoid dealing with David.

The whole process of purchasing the car was hassle free from start to finish. On the day of pick up it was so smoove. The lady in the payment department was brilliant. Show reply