- Verified customer
STAY AWAY!!!! especially from their Extended Warranty & Finance
Stay away and do not even think about it!!!! They are very pushy to sell you their (extended warranty- use their finance) pushy to the point they might delay/deny the sale or surprisingly increase the sale price if you refuse to buy their services.
Once I had a problem with the car, The salesman ([name removed]) stopped answering my (phone calls- text messages or emails) after so many attempts, he sent me a message saying (I do not know who this is, ring Westside and ask to speak to a manager) however, during the sale, there were many promise...s that if anything goes wrong, just give him ring or a text and he will get is sorted straight away. Warning, do not fall for their “extended warranty”” or “finance” they are all the same company and they are scam, both extended warranty or (kacare, AWN) and finance (pepper) are run by Westside auto. They will harass you, to buy their extended warranty, I had a problem with the warranty that I live in a regional area and I do not want to be limited to certain mechanics if something happens which they confirmed to me that it is not the case and I just drive anywhere and get my car fixed and they will cover it which was not the case, when I had a problem with the car and rang them and the lady on the phone insisted that I have to drive 450km to get my car checked because I need to go to “their” authorised mechanic. When I told her that is not what I was told before buying it, she said exactly these words ( Westside auto salesmen will tell you anything to sell you the warranty but it does not make it true, you had to read the fine prints). Later on, I had a total-loss car accident, and I was eligible to claim the rest of the 3 years extended warranty money as you get charged on a pro rata. It took them more than 8 weeks to sort it out. Just passing me to each other between Kacare and Westside auto, [name removed] (Kacare claim manager) and [name removed] (Westside auto Warranty manager). They were intentionally wasting my time FOR EIGHT WEEKS!!!! and wanted me to give up on my money.
Toyota Landcruiser Prado Purchase
My partner and I live in Kalgoorlie, we found my Prado online. Called salesman Adam Leighton he was fantastic from the start to the finish. The car was exactly what we wanted and Adam was great to deal with and he also helped with sourcing transportation from Bentley to Kal. We will definitely be back to buy a second car! Thanks Terry & Janelle Howe
Professional, fast & efficient
Westside Auto Wholesale made selling my car so easy. They were professional & efficient. From initial contact to completion of the sale I was impressed by the quick response & high level of customer service. I wouldn’t hesitate to recommend Westside Auto to any potential seller. Thank you for a pleasant transaction.
I just wanted to commend the team at Westside Auto Wholesale for excellent customer service. They bought my car and its was the least painful process I have experienced when selling a car. A visit to their shop highlighted the level of professionalism that this team portrays. I would recommend the team at Westside Auto Wholesale. I dealt with Tom Kempton, thank you for the great service.
Very impressed with Westside Autos - would not hesitate to recommend potential buyers to this dealership. Well done Wes White - you are a lovely salesman & thanks for selling us such a nice car. Very proffesional sales & admin. Well done!!
Force you for warranty and doggy deals
They force you to take their own production plan . While car under new car warranty. And more money out of ur pocket ask u to get paint protector Plan. One have to stand against them.say no.
Sale person Jake. Very rude and
Many cars in yard which is good .but terrible service
I won't recommends any one to buy car from them. Put you lot of stress. Think beforehand you go.
At 6 pm on a Friday I booked a test drive on a car for $33,588. By 8 am on the Saturday, Westside Auto had jacked the price by $1,000. I called the dealer and they assured me I could have it for the cheaper price. I then drove to the dealer only to be told the car was $34,000. When I protested, the reply was 'we sell ten of these a day' and 'take it or leave it'. I took the much sought after car but nonetheless contacted the ACCC with screenshots of the vehicle’s price at the time of the booking the test drive and the price after booking the te...st drive (also attached to this review). They advised me to contact the dealer and if I had no luck, to enlist the help of Consumer Protection. I asked Westside Auto to honour the original price. They ignored my correspondence, so accordingly, I contacted Consumer Protection, and they acted on my behalf. Westside Auto remained steadfast, replying too bad, and attempted to justify the price hike on an ‘expensive’ service. How miraculous that someone from Westside Auto had the presence of mind to jack the price between 6 pm on a Friday when I booked the test drive and 8 am the next morning to account for said ‘service’. They can gold plate the engine and increase the price for a million dollars for all I care, but to jack the price after I book the test drive AND to assure me on the phone I can have it for the cheaper price but then RENEGE in person is misleading, greedy and unfair.
Sold my car in Victoria to Tom Kempton at Westside in WA and couldn't have been an easier experience. I was dubious at first of dealing with someone sight unseen interstate but everything worked smoothly from money into my account to the truck being organised.
I wouldn't hesitate to recommend Tom and the team
Dont go there, abusive, rude and swearing salespeople
Some time ago my family and I went to your dealership to purchase a car and whilst there we were approached with rudeness, swearing and abuse. The contract was terminated because of this and we bought a new car elsewhere.
We went back last week to purchase another car as the previous car was written off, and paid a deposit for a Landcruiser with Steve. Unfortunately with work I wasn't able to come in until the weekend but the salesperson Steve wasn't clear on the progress. He said that the car was supposed to be picked up on Thursday 6th Augus...
Absolutely disgusted in the service!! I wasted 2 weeks running around after work sending documents they needed only to be asked to send them again and again! Told I was preaprroved waited 2 weeks then I had to chase the women dealing with my finance constantly she kept avoiding my messages then told me I was knocked back on finance only to be given false hope an told i would be approved by other provider so waited an waited called with never any replies only to finally find out we were rejected again due to covid crack downs!! They knew from th...e start we wouldn't get it but choose to waste our time anyway will never ever go back steer clear if they are avoiding you its because they cant be bothered telling you they were full of it and wrong!!!
We got an awesome Toyota Prado, for its model 2007 still achieve and compete on road.
Thanks David for helping us having our first SUV car, you are very approachable and helpful along the process. Cheers! Till next time David Have busy day doing the bussiness.
Cars priced higher than dealers and without customer service or mechanical guarantee you get from a dealer.
Went here to look at a car, it was like Bunnings staff walking around unwilling to assist and when you request help they had no idea about the cars they are selling. The car I was looking at was priced way above the market and they said we don’t negotiate, no wonder it still in their yard weeks later. I don’t get this place, it’s highest prices in town, no service, no mechanical guarantees you would get from an official dealer. How do they stay in business?
My second car from Westside and one very happy customer
I live over 400k from Perth and dealing with them is so easy, this is my second car from Westside Auto Wholesale. Adam Leighton was always available on the phone and we did most of the transaction before I even left home. When I arrived there the car was waiting for me. The day after I reached home the car had a problem, a quick message to Westside and I was directed by Wayne Keswick to have it fixed. All costs were covered by them.
Would I buy a car from them again You bet I would.
Thank you Adam and Wayne for making the whole experience so smooth and easy.
one word, AMAZING
Team Gavin and Chantel thanks, you are
KNOWLEDGEABLE and you
LISTEN TO MY NEEDS.....
I felt like I could have test driven as many cars as I wanted without feeling obligated to make a purchase.
Questions & Answers
Can I place an order for a particular car and you let me know when/if one arrives that meets my wishes?
Westside A.Westside Auto Wholesale
Hi Nicholas, Yes our Sales-team can track particular vehicles on your behalf, however, it is always recommended to keep your eye on our website as a backup. You can email the vehicle details to firstname.lastname@example.org
Is it true Westside autos sell cars all other car yards can't get rid of. Just heard a lot of complaints and what's with this no haggling. That alone is a put off.
I would say Yes and No, they do probably buy vehicles that have been sitting at other dealers for an extended amount of time, but they also sell trade in's and purchased vehicles as well... They do have some decent vehicles that would sell to the right buyers, so i cant say all there vehicles are ones that have been sitting for a while / cant get rid of.
The second part is true though, personal experience, no chance of haggling / bargaining because they always say "We sell at competitive prices" then you find one cheaper and they are still not interested.... Big headed.. Definitely
To be quite honest, the **** experience i have had there leaves a sour experience.....i would stay away, they are generally TOO BIG, and dont give a damn about people... they know people will keep coming in, regardless of what the reviews say....it still doesnt change that they have extremely POOR people skills.
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