Audible

They’ve changed their subscription model so the Standard plan no longer provides monthly credits. Instead, you’re expected to choose a title each month, and as soon as you cancel your subscription, you lose access to your library. Previously, you received a monthly credit, used it to purchase a book, and kept that book permanently. I’ve been… Read more

paying for the past three months, wondering why no credits were appearing in my account, only to discover they’d fundamentally changed the service. This feels like a deliberate downgrade in value for subscribers.

What was once a great app has become a money-grab. Long-term customers are paying the same while receiving significantly less, and the changes haven’t been communicated clearly enough.

I ordered an audiobook The Brothers McKay by Craig Johnson. When it arrived on the app the link to the title led me to another book, Gingerbread Bones by Lindsay Lovise, which is not to be released until 4 August 2026. It took me a chat (cut off) and two phone calls (one cut off) over one hour to convince Audible there was a mistake their end. … Read more

I suggest the contact staff be trained to listen to the customer instead of making the assumption a number of times that I had made the mistake. I persisted for the benefit of Audible, but no apology or acknowledgement until I demanded one.

I acknowledge that Audible allowed me to return the faulty audiobook.

Customer service..there is none! – I cancelled my subscription 3 months ago, I am still getting charged $16.45/month. I have tried to contact them with no result. Arranged for a call back got nothing, tried the live chat.... nothing. If you are looking to subscribe to this company think twice and read the reviews. Poor poor poor.

I have been an audible member for years and have loved it…I pay annually….have 12 credits but mostly use the ‘plus catalogue’ as I use it to help me sleep at night so don’t want to spend money on books I may not listen to fully. Lately I have found… Read more

it very difficult to access much in the ‘plus catalogue’…..I have found it hard to access and has very limited items…and ends up including books I have to pay for……sooooo disappointing and has never been the case in the past…

CRIMINAL BUSINESS METHODS!!! DON'T START WITH AUDIBLE!!! I bought about 400 titles over the last 17 years. For the last 3 years, around 50 purchased audio books disappeared from my library, maybe a lot more - I did not keep track of all the books I… Read more

am buying. Audible explained that the copyright expired, and I would need to purchase them again.

The strange thing is that more than half of the deleted titles were the ones I listen to all the time. Audible keeps statistics on how often you listen to what books. It appears that the most listened to are scheduled for deletion.

So unfair and criminal to rob customers with unfair business practices. Don't start with Audible.

I appear to be locked in now with so many titles and quite a large investment of money I spend on these audiobooks. If I cancel, I am losing my whole collection/investment.

So, don't start!!!!!

Great customer service! Thanks Pham for helping me set up my account with ease and Cindy Lou for helping me with my default payment error. Both your services were very efficient & effective. I appreciated your friendly demeanors, best experience I’ve had with audible so far.

I have had a great experience with Audible. As a person who reads alot of books and is used to a physical copy I have gotten quite used to listening while I am doing a workout. The voice reading isn't using the same tones I would use and a little more automatic but works well when cooking or doing a workout.

Entertaining and Relaxing – I have been using Audible for several years now and I am a Fan of this product. I have quite a Library growing and it’s great way to be entertained while not imposing on anyone else.

How dare you take over $311 out of my MasterCard,I never signed up or bought anything from you . All I know is that I used to shop from Amazon, and you are linked with them,so someone used my card details. I will be taking this matter further. This company is fraudulent,and scammers. In the meantime I contacted my bank the Commonwealth bank And… Read more

they investigated ,and in a few days I got all the money back ,even the overseas fees I was charged .,they were audible in Berlin Germany

My membership ended in 2022. In 2026 I was charged a total of $40 in three different transactions on the same day. I called audible and they informed me that my card was as being used under someone else’s name. They also said that they couldn’t cancel that persons account even though I didn’t give them permission to use my card. They also said… Read more

they couldn’t give me that persons name, not even their first name. So they are allowing someone else to purchase their products with my card without my permission. I then had to go through my bank to cancel my card. They also said that a senior member of their team would call me back as I wanted the situation escalated and no one ever returned my call. This company has no ethics. Don’t trust them with your personal or financial information, I got of lightly because the account my card is linked to I only put in small amounts to use online. If I had more money in there it may all be gone. DO NOT TRUST THIS COMPANY!

Cancelled my free trial the day after it started. They sent me an email saying it was cancelled. 1 month later they charged my credit card for a subscription fee. I called them and the assistant acknowledged that the account had been cancelled but was unable to stop the direct debit. I was advised that the only way for me to fix the problem was to… Read more

raise a dispute with my bank to get a refund and stop further direct debits which I did. Ridiculous, negligent, fraudulent and an utter waste of my time and my banks resources.

I received a 3 month Premium membership as a gift from family. It was difficult to activate and took several phone calls and transfers to Account Change teams. When it was activated, I attempted to use my first credit on a 1 credit purchase and this continually failed. Another phone call to Audible and I was told I would have to give them my… Read more

address and credit card details before I could use the credit. They were immovable on this one even though I explained it was a gift already paid for and has existing credits available, and I had no desire to establish a long term account. No success. Waste of a gift unfortunately and I will not use Audible ever again.

If you have multiple unused credits that have been paid for these disappear if you cancel your membership. Yes it’s clear in the T&Cs in reflection but why do they cancel?? Why would something I paid for disappear. Use Spotify instead. Much more customer friendly

CHECK YOUR STATEMENT CAREFULLY!!! I had previously signed up for Audible but did not have any active subscription. Recently, I reset my Audible password. Shortly afterward, I noticed a $200+ charge on my card! I did not authorise this charge, and I did not sign up for any free trial or purchase. I contacted Audible support. They checked the last… Read more

four digits of the card used and confirmed there were no charges on their system. They then asked for details of my other cards to “check further”. I refused to provide them, since it seemed unnecessary and unsafe. As of now, the charge remains unexplained, and I am disputing it through my bank. This experience has been frustrating especially so close to Christmas. I share this so others can monitor their accounts closely and verify any unexpected charges. Very dodgy practices!

Disgusting service when something goes wrong. Impossible to find how to suspend my account. Paying for nothing and no way to stop it. If you phone the person on the phone gives you absolutely NO assistance and constantly says to use the app, but it’s not working.

Hard to navigate. I can not update my plan from standard to any other option. Also if you are on a standard plan your monthly point, if you do not use it you lose it. It does not roll over. And they are unable to credit you any lost points. Very disappointing

Committing fraud on my credit card for $350 and won't stop charging my card. Forced me to cancel my credit card. Basically enabling fraud and not doing anything about it,

I purchased a audible book for my daughter using the app and there was no option to gift it so felt it would be at the check out but no it was not So I have this in my library now. I called Audible and they said they can not transfer it from my library to a gift as I purchased it through Google (I used PayPal BTW) and the Audible can not help. I… Read more

lovely young lady sent me a link to start the refund process through Google. Ill have to buy it again using the website now so I can get the gift off. What a pain in my a**. Why does something simple turn into a saga. We have all been there but Amazon should do better with their massive IT budget

Terrible, horribly designed app and website! I bought audiobooks with accompanying pdfs and the app does not allow new to find or view pdfs. Neither does the mobile version of the website! Eventually found a solution via a desktop version on one browser, but its ridiculous that i can't access content i paid for in the app! Their customer support and help pages were worse that useless... thank goodness for random redditors!

I rate this the lowest of lows! Purchased ebooks on Facebook that go through Audible but now I have to pay for a membership and pay for the books again. That definitely isn't going to happen. SCAM!!!

Been an Audible member for over 10 years and have a large number of books in my library. Now trying to delete some books and create Collections to make my library more manageable. Seems impossible to do. Have followed all the instructions on line and they are confusing as options they tell you to choose do not appear. Seems a pretty simple thing… Read more

to be able to do but like everything else to once they have got your money they don't care about any customer service.

I have given them 1 star as i cant give minus stars. Typical faceless company. I went on the free trial and have tried to canel for the past few months. Keep beig told i dont have an account. finaly i was told i have a US account and independent from Australian Audible so they cant help. Tried to navigate the US site but because my email is… Read more

.com.au it switched me back to Australian Audible. I think it is designed to do this so they can keep taking the monthly fee. Absolute scam. Amozon didnt get to be the size they are by doing the right thing.

I've been a member for 9 years and have enjoyed listening to the books. Sadly, when I started to read/listen to the books more slowly, than they were being fed to me in the yearly membership, I tried to Pause the membership for the three months they offer, but they didn't want to do that on my premium plan. I had previously renewed for a year and… Read more

had 11 credits of the 12 they sold to me with the subscription. Now they want to change my subscription to a monthly plan to give me the pause, but to do that, they charged me extra. I specifically told them not to charge my card and they did it anyway. So I had to get onto them again and spend time on the phone asking them to cancel the charge and cancel my account. I don't want to do business with a company that takes back the credits you paid for, if you don't want to continue. It's just not fair. I'm not going to continue with Audible. There are better alternatives. You can see by the other reviews that they have a terrible subscription service.

I don't have an audible account and they attempt to charge me $8.95 every other week. I don't use audible, I have a library app that I read on and that's free. I have spoken to audible customer service and they promised it wouldn't happen again, and yet they tried to take $8.95 again today. Luckily, I had talked to my bank and had audible blocked… Read more

from taking money from my account. I would advise anyone to find a better way to listen to audio books.