World of Books (Wob)

World of Books (Wob)

 Verified
World of Books (Wob)
4.0

2,598 reviews

PositivevsNegative
74% · 1,933545 · 21%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Return Claim MadeYes · No
Product Quality
4.3
Shipping
4.2
Customer Service
4.2

Reviews

2,598 reviews
Monte
Monte
 

Book was never delivered and the customer service went around in circles

Book was never delivered and the customer service went around in circles.
World of Books (Wob)
World of Books (Wob)   DM   
More
TCM
TCM
 

Will not correct their own problems

I ordered 5 books, 1 was incorrect. Emailed them immediately (within the 30 day limit) then again 4 times more with ABSOLUTELY NO contact from their customer service team. The only reason I was replied to the fifth time I contacted them I believe was because I stated I would leave a bad review and here we are. I was told they would look into it, then because the time had passed they could do nothing, I said I had contacted them with no response in the appropriate time and they said they would reimburse me within 3 days. Not a penny has reached my account, shop elsewhere. And if you have to contact their customer service team, drop their stars prior because they genuinely don't care. I tried several times, no service at all. Show details
World of Books (Wob)
World of Books (Wob)   DM   
More
David K.
David K.
 

Photocopied book - every second page missing - in old German script

Yes, hard to believe that when you buy a book, with the product page in English and everything suggesting that the book is in English, you receive a photocopy of a 100 year+ old book - including all the original owner's marginalia, it is in old German script, and that every second page is missing... and then when you want you money back, they will only cover a fraction of the postage... so, yes - you must assume WOB is a scam site
  • Thumbnail
  • Thumbnail
World of Books (Wob)
World of Books (Wob)   DM   
More
soulsmile777
soulsmile777
 
World of Books (Wob)
World of Books (Wob)   DM   
More
Steven W.
Steven W.North Queensland, QLD2 posts
  Verified

If your books dont arrive dont expect any help

The fact is I never received my books, apparently they were delivered and then sent back, If they have been sent back I would like to have a email saying so, they dont provide tracking ,so you cant check on your order. and a refund would be nice. But no response to emails and no refund, pretty awful service. order no WAU-2403-11139571: Show details
World of Books (Wob)
World of Books (Wob)   DM   
More
Joanna Grygierczyk
Joanna Grygierczyk3 posts
 

Worst Customer Service

Terrible! Been waiting over a month for my order and they wont provide me an invoice even though they charged me until i receive the book! What kind of stupid policy!
World of Books (Wob)
World of Books (Wob)   DM   
More
Banno
BannoSouth East Queensland, QLD3 posts
 

Awful

Stop using the site, when it's trying to force to me to accept cookies, never did before and if I don't accept, it won't allow you to access the it, problem solved won't use the site..
World of Books (Wob)
World of Books (Wob)   DM   
More
Fadi A.
Fadi A.
 
Product Quality
Shipping
Customer Service
World of Books (Wob)
World of Books (Wob)   DM   
More
Eve
EvePoint Lonsdale11 posts
 
World of Books (Wob)
World of Books (Wob)   DM   
More
Kathryn F
Kathryn F2 posts
 

Wrong cover

Books were delivered towards the end of the 21 day time frame specified. The condition was as described, however one of the books had a different cover to what was pictured on the website. A little disappointing, but given the cheap price not too bad Show details
Product Quality
Shipping
World of Books (Wob)
World of Books (Wob)   DM   
More
David S
David SGreater Melbourne (Inner), VIC
 

Is there anyone looking at customer emails???

Ordered a book and was charged for it on February 1st. Never received an confirmation email with purchase order number so unable to track. Sent three email requesting that information to their on-line help but received no response. Have had to challenge via my credit card provider. Show details
World of Books (Wob)
World of Books (Wob)   DM   
More
Dene
Dene
  Verified

Don’t waste your time or money

Horrendous experience. Paid for my order, heard nothing about it- no updates. Support took two weeks (not 48 hours as stated) to get back to me, they found the tracking number but said they didn’t know what happened to it. Then they come back a week later asking for a screenshot of my purchase and I still haven’t heard anything! Waste of money and terrible delay for support Show details
World of Books (Wob)
World of Books (Wob)   DM   
More
Linley
Linley2 posts
 

No order received

Order never received and only automated responses. Absolutely no customer service available
World of Books (Wob)
World of Books (Wob)   DM   
More
Bec C.
Bec C.Queensland
 

For their prices on 2nd hand books I can buy brand new for basically the same price

Wob used to be my go to place to buy books from my favourite authors as their prices were very reasonable and cheap. Almost overnight their prices sky-rocketed exorbitantly. For second hand books, being this expensive is ludicrous. It's not worth buying from them anymore when I can buy brand new for literally a dollar or two more. For this they have lost my business. Show details
Product Quality
Shipping
Customer Service
World of Books (Wob)
World of Books (Wob)   DM   
More
Mineeka M.
Mineeka M.South East Queensland, QLD
 

Order never arrived

My order never arrived. I tried to contact the company to try and fix this but they never got back to me. I’m worried that this may be a scam so beware potential buyers. Show details
World of Books (Wob)
World of Books (Wob)   DM   
More

Questions & Answers

Adrian
Adrian

Defying Gravity
Jordan Mooney.
Does thus signed book come with authentication

Deirdre
Deirdre

Hello
This is Deirdre Riordan I am trying to respond to your offer to discuss my review. Unsure if this is where I do that.
Looking forward to hearing from you.

JANE HOSKINGS
JANE HOSKINGS

Please cancel order of Oct.17 number WAU-2210-10809422 for A Lust for Window Sills.

JANE HOSKINGS

See all World of Books (Wob) questions

Details

CategoryOnline Shops and Book Shops
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $0
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.