Don’t buy road maps from these people! I purchased 2 Italian road maps for a trip this month and they arrived, well used and shabby but also 20 years out of date. Useless!
I ordered three books, long out of print. I was very happy to find them available at all, and am a strong believer in recycling goods and books - great! The books were by no means new and had been through many hands before they got to mine, but I… Read more
was expecting that and the condition was exactly as described. Two arrived within a few days and the third took a week - very reasonable timeframe I thought. I scan op shops for books by this author - with limited success - so had turned to the internet. The prices were sadly not in line with op shops, but at around $10+ each were probably about right given the scarcity of the author's work, the decent condition, the fact that I wanted them sooner than the op shops were providing them to me (by about 10 years...) and that they were delivered for free (I invariably end up spending money on spuriously-required treasures, so buying through this site is likely to have saved me money and clutter). All in all, very satisfied and I'd recommend to anyone looking for books hard to find elsewhere and happy with used condition. I'm just about to order a couple more - I'll report it here in anything goes wrong. (I posted this on Trust Pilot too, so don't think it's suss if you see it on both sites. I was nervous buying books from the net - knowing if genuine success always helps with confidence.)
Follow-up · For those interested, my second experience with World of Books was the same as the first. Ordering was quick; delivery quick (less than a week); no issues with packaging; condition as described on the website. The only issue - and it's probably just a coincidence - is that the prices of the books I was looking at had significantly increased. I… Read more
I specifically ordered the book from World of Books as the had the edition I wanted. Image clearly shown. The book I received is an older edition in average condition. If I had known that’s what I’d be sent, I NEVER would have ordered it. Refund only if I post it back to the UK from Australia, so postage costs will eat up the refund. Extremely… Read more
unhappy with this situation. If you’re after a specific edition of a book, a warning that what you order and what you get from this company can be very different things and they won’t lift a finger to fix it. Never again. Very unhappy customer.
Reviews with attachments
Gave me wrong edition, no refund or replacement, rude service
Bought a book for the 4th ed but received the older edition (2nd ed). On their website it clearly said they sell 2 different editions next to each other. I paid extra for the latest one. Contacted the CS, they said couldnt guarantee the editions, as these are only guidance. Why bother to list 2 different lists with different price if they can't… Read more
source/guarantee them? They offered refund but postage fee is non refundable. I had no choice than keeping the older ed, as no point of returning due to the postage. Not returning for the second time. Thanks for the experience.
Partly my own fault as I didn't read books were 2nd hand but, book arrived, first page written in and pages stuck together through water damage. Contacted WOB and they are sending a replacement. Missed grandsons birthday but hopefully replacement arrives soon.
An excellent of fiction and textbooks. Although some of the books are second hand their condition is good and the price is very reasonable as postage is free . Postage is often a very large deterrent to buying any second hand books from the U S which are not available in Australia. Wob makes reading economical!
- +4
I have just received a book I bought from them that stated it was in very good condition. It is not. If it was I should be able to give it as a gift, but the watermarks and damaged edges make that impossible. I'd hate to see how bad "good condition" is.
It is a disgrace. We bought what supposed to be a full set of The One and Only series for AUD$69.98, only to receive 1 book (originally priced at AU$10). Customer serice is non existing. We could not speak to the real person. Also another book was sold for $14.49, with scribble inside. Original price was $7.99.
I had eventually received the refund after returning it within 1 day. I think I'm lucky that they… Read more
This is such a great way to buy books. The photos attached have more significant damage that I made. The book was delivered in great condition and only came with a small imperfection on the corner. It’s so sustainable, but also has a great price point and service. The shipping was really fast. I purchased a used book and thought that for the… Read more
price it would likely be pretty damaged, but it was in great condition like it had been read once with only a small imperfection that didn’t affect the integrity of the book. The price point is great, the service is wonderful, and I’ll only be buying books from here from now on.
- +1
First book (condition advertised as very good) arrived -torn pages, missing pages, awful condition. Replacement book (condition supposed to also be very good) absolutely filthy - food smeared on pages, pages turned over - absolutely disgusting.
Latest follow-ups
Very bad service if you have an undelivered or lost item. Forget about getting refunded. They just keep using feeble excuses. Used to be a good customer but never again
Follow-up · My follow up review is that I finally did get a refund. It took quite a while but yes they refunded which is really nice. Also nearly 8 months later I got the surprise of my life as the book was delivered.
Find out how World of Books (Wob) compares to other Book Shops
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Will never use again! Orders a set of books, received in incorrect books for the series. Took forever to get any sort of solution from them as they kept asking me the same questions over and over again. Then when they sent out the “replacement” they still sent me a series of books that was nothing like what I had ordered!
Follow-up · They have now given me a complete credit for the books and asked I donate the incorrect ones sent to a charity store. I am happy with that outcome
- +4
I ordered 3 books but going back and forth with this company was exhausting and frustrating via email and even tried to contact them by telephone but… Read more
were unreachable. They offered so much but provided absolutely nothing, one email said we can offer an exchange but then they charged their mind’s and went back on their word which is annoying and the books are second hand and damaged and in such bad condition no wonder they process the order quickly and ship them out asap cause they sold me garbage!
They even suggested to donate them but even a charity wouldn’t accept them and they sold it to a customer for a shocking price!
Avoid the and do your homework before ordering on line with these imposters!
Follow-up · Still very unhappy ! As I have 2 of the same books ! Don’t recommend this seller !
Follow-up · They finally gave me a complete refund after all that trouble!
Positive reviews
I recently placed two orders, first of which arrived on time. Unfortunately, there was an error with the second order: however, this was rectified immediately I contacted WOB and a replacement book dispatched within 24 hours - which arrived on time. Both were in very good condition for used books. Mistakes can easily be made in this busy world,… Read more
but prompt and excellent customer service to rectify more than makes up for this. I would have no hesitation in purchasing further used books from WOB - which saves me money and reduces paper waste.
I received the books I ordered this morning. I placed my order on the 1st February and have been kept informed of the progress of my order throughout, today being the 9th February I consider this prompt delivery. The books I received are in first class order, wouldn't know they're not new. Very happy with my order and first time experience with… Read more
World of Books. Will definitely order from them again and would recommend to others. Love that we are saving books from landfill and helping the environment.
I’m very happy with the quick turnaround and only waited 7 days in total. The condition of the ordered book was good and I paid $22 instead of $34 for a new one.
Negative reviews
who writes these positive reviews? I've just spent 40 minutes going round in circles trying to get tracking for my order WOB1568553828131 and ... nothing! Can't find it. Go here - it's a dead link. Go there and i do and i'm back to the start again. I won't do this again with World of Books, no way.
Find your books somewhere else! Even for used books, I've never seen anything so disgustingly nasty, and filthy! Ugh! Must be people who NEVER wash their hands! Just nasty!
I ordered a book described by World of Books as very good condition. Received a book that must have been in a flood: pages, cover boards, dust cover were stained and warped. Boom was in poor condition.
Recent reviews
Ordered a product listed on their website as Very Good Condition. The product that turned up was not in Very Good Condition, and so when I told them I wanted to return it and get my money back they want me to pay for return postage cost, even though they lied about the items condition. I believe that by making me pay return postage they hope that… Read more
I decide to keep the item, thus they make money through deception. They are nothing but scammers making money through lies and deception and so I recommend you buy from a more honest and reputable business. They do not deserve you as a customer.
Find out how World of Books (Wob) compares to other Book Shops
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Have bought books from WOB and had no problems so thought I would sell them some. Big mistake. They claim that four of the books I sent were never received, nonsense!! One was so badly soiled they would not pay me for it! Also the quoted prices had… Read more
gone down for all the books. OMG! do they really think I will either buy from, or sell books to them ever again. This is an appalling way to do business. This is why the books they sell are so cheap as they don't actual pay for them!!
Follow-up · They paid for the postage, and I put the box of books in my local In-post locker for collection. That all went without a hitch. It took them around two weeks to process them at their warehouse. This is when they said four books had never been received and one was too soiled to sell. I would never ever give substandard books or soiled books. In… Read more
Didn’t send books out, had to chase them up after two weeks when they told me they did, another two weeks and they still hadn’t sent them out AND one of the books were also unavailable. Asked if I wanted a refund which I said yes, however they ended up sending out the remaining books and told me if I wanted a refund I would then need to send books back at my own cost, I WILL NEVER BUY WITH THIS COMPANY….
I ordered five fairly expensive books and one of them smelled like engine oil/ gasoline to the point it could not be read. I asked for a refund or a return label and they refused. They simply answered that they don’t check them for smells. I asked again for a return label or a refund and they refused again. They wanted me to pay the postage to send back their stinky book.You could get any cr#p from them, beware.
I ordered a children's book with a CD, it was advertised as being in very good condition . The product was incomplete and damaged. The CD was missing from the product and the packaging to go with CD has been removed leaving a large hole in the front cover. I would not use them again and misleading information on the website.
Ordered 2 of the same books as xmas presents 1 was in good condition,oages were a bit yellow The other was terrible condition despite being told they were in very good condition Emailed imediately,no response
I ordered my book last Thursday 11/12/26 and here it is, on Thursday 18/12/26. The book in condition as expected (2nd Hand). Now this may seem rather trivial but I don't live in a major city, I live in country NSW. I have used other book suppliers so I accept the odd late or slightly delayed delivery -but I cannot complain about WOB. Will most certainly use them again.
Absolutely disgusted with the product I received. Ordered the Taboo on Blu Ray, it is meant to be a 3 disc series, yet only received 2 discs, missing disc 2 and the box is damaged on arrival. It was listed as a complete set and yet only 2 discs in the collection arrived. Not happy at all. Will never recommend World of Books ever again.
I ordered 2 books from World of Books almost 4 weeks ago. 1 has arrived and 1 has not. The book that has arrived is a 2nd hand book! It arrived after 3 weeks. The other book is still on its way. I did not agree to buy used books. The quality of the book was poor. I can buy good quality used books from my local “Op Shop” for about 1/3 of… Read more
the price of the books from WOB. WOB continually tell me that the book(s) is or are on their way. I get emails from a “Customer Service Officer” which are apologetic and untrue. DO NOT BUY BOOKS FROM THESE PEOPLE. Unreliable and untruthful.
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Update - the order was refunded by customer support.