World of Books (Wob)

I ordered a book described by World of Books as very good condition. Received a book that must have been in a flood: pages, cover boards, dust cover were stained and warped. Boom was in poor condition.

Ordered a product listed on their website as Very Good Condition. The product that turned up was not in Very Good Condition, and so when I told them I wanted to return it and get my money back they want me to pay for return postage cost, even though they lied about the items condition. I believe that by making me pay return postage they hope that… Read more

I decide to keep the item, thus they make money through deception. They are nothing but scammers making money through lies and deception and so I recommend you buy from a more honest and reputable business. They do not deserve you as a customer.

Terrible experience, never buying again! ⭐ I waited months for a book I was really excited to receive. After all that time, they told me they couldn’t find my address, the book was sent back to them, and then they said it was no longer available!… Read more

I’m extremely frustrated, left without the book and with no proper solution. Slow and disorganized customer service. A complete lack of respect for the customer. Never buying from this site again.

I received the books I ordered this morning. I placed my order on the 1st February and have been kept informed of the progress of my order throughout, today being the 9th February I consider this prompt delivery. The books I received are in first class order, wouldn't know they're not new. Very happy with my order and first time experience with… Read more

World of Books. Will definitely order from them again and would recommend to others. Love that we are saving books from landfill and helping the environment.

I’m very happy with the quick turnaround and only waited 7 days in total. The condition of the ordered book was good and I paid $22 instead of $34 for a new one.

I ordered my book last Thursday 11/12/26 and here it is, on Thursday 18/12/26. The book in condition as expected (2nd Hand). Now this may seem rather trivial but I don't live in a major city, I live in country NSW. I have used other book suppliers so I accept the odd late or slightly delayed delivery -but I cannot complain about WOB. Will most certainly use them again.

Have bought books from WOB and had no problems so thought I would sell them some. Big mistake. They claim that four of the books I sent were never received, nonsense!! One was so badly soiled they would not pay me for it! Also the quoted prices had gone down for all the books. OMG! do they really think I will either buy from, or sell books to them… Read more

ever again. This is an appalling way to do business. This is why the books they sell are so cheap as they don't actual pay for them!!

Didn’t send books out, had to chase them up after two weeks when they told me they did, another two weeks and they still hadn’t sent them out AND one of the books were also unavailable. Asked if I wanted a refund which I said yes, however they ended up sending out the remaining books and told me if I wanted a refund I would then need to send books back at my own cost, I WILL NEVER BUY WITH THIS COMPANY….

I ordered five fairly expensive books and one of them smelled like engine oil/ gasoline to the point it could not be read. I asked for a refund or a return label and they refused. They simply answered that they don’t check them for smells. I asked again for a return label or a refund and they refused again. They wanted me to pay the postage to send back their stinky book.You could get any cr#p from them, beware.

I ordered a children's book with a CD, it was advertised as being in very good condition . The product was incomplete and damaged. The CD was missing from the product and the packaging to go with CD has been removed leaving a large hole in the front cover. I would not use them again and misleading information on the website.

Ordered 2 of the same books as xmas presents 1 was in good condition,oages were a bit yellow The other was terrible condition despite being told they were in very good condition Emailed imediately,no response

I’m extremely frustrated with this order. I placed it on November 20, 2025, and it’s now been 21 days with no delivery. Your eBay listing says 3–7 days, yet your email told me 21 days, a huge and misleading difference. I’ve emailed multiple times asking for an update because I’m flying tonight, and still no proper response. This service has been incredibly disappointing and unprofessional. Show details

Absolutely disgusted with the product I received. Ordered the Taboo on Blu Ray, it is meant to be a 3 disc series, yet only received 2 discs, missing disc 2 and the box is damaged on arrival. It was listed as a complete set and yet only 2 discs in the collection arrived. Not happy at all. Will never recommend World of Books ever again.

I ordered 2 books from World of Books almost 4 weeks ago. 1 has arrived and 1 has not. The book that has arrived is a 2nd hand book! It arrived after 3 weeks. The other book is still on its way. I did not agree to buy used books. The quality of the book was poor. I can buy good quality used books from my local “Op Shop” for about 1/3 of… Read more

the price of the books from WOB. WOB continually tell me that the book(s) is or are on their way. I get emails from a “Customer Service Officer” which are apologetic and untrue. DO NOT BUY BOOKS FROM THESE PEOPLE. Unreliable and untruthful.

The book I purchased had been bound with chapters in the wrong order and pages missing. Page 18 went to 54, with nothing in between. Pages 86 to 94 appear twice! It seems impossible to get in touch with WOB about this as their AI chatbot only has limited options. I'm really not happy with this and won't but anything from them again

Took 8 weeks for my CDs to arrive, with no padding or protection, just a thin plastic wrap so 2/3 were smashed and not playable, and the third has a crack across the front. Very very poor

I still have not recieved my book and ive been waiting since the 6th of september. Its still showing as in transit. In transit to where timbucktoo i emailed world of books who said they cant help me they have no way of tracking it. Sounds like a load of bull to me. One star because theres nothing lower.

I sold them my college textbooks (worth hundreds of dollars) and they never paid me and actually sent me an email saying they were destroyed and were not able to send them back. COMPLETE SCAM !!! STAY AWAY !!! they couldn’t even show me photos of my books to prove that they weren’t the quality they were looking for, in fact I sent them photos I… Read more

had taken prior to sending them to prove they were in pristine condition. they didn’t care and stole hundreds of dollars from me, a totally broke college kid. Shame.

The book i ordered on WOB was not the book i was delivered. When i contacted customer services i was told they cannot process a replacement as the transaction was done through a 3rd party seller. This shows a gross lack of respect for the customer. I should not be expected to spend my own time returning an incorrect item due to the sellers incompetence, refund or not. One customer down, i hope the £12 was worth it WOB team.

Criminal. Submitted a pristine condition, $300+ value textbook. Was told it was damaged, that it would be recycled immediately. Did not receive the book back, nor any value from it. This website is literally stealing from students who are just trying to earn back a fraction of the thousands of $$ we have to spend on books. Take your books elsewhere.