2 hours on the side of the road and counting
Said will be here within 1hr, its now been 2hrs and waiting. Keep receiving SMS with estimates going up and down. Also please don't ask me if i can do a review of your service whilst I'm broken down on the side of the road stressed. All that does is make me want to write a bad review like this one. Not an ideal day.
Unhelpful / inflexible call center service + zero assistance towing / coverage in Sydney = not worth the membership
Audi has lent it’s name to a roadside service that isn’t worth a penny of the membership fee - unless you never have to use it. Sadly you will. Worse again if you need a tow. Then you can forget any trace of the word ‘service’.
If you need just plain roadside assistance, you will be waiting several hours, any time of the day or night you call. Except for once when they arrived in less than 10 minutes. The exception. Fortunately, once the service vehicle arrives, every single one of them has been exceptionally decent and helpful. Big tick the...re, hence the single star rating. Everything else lets them down though. If you need a tow, you can pretty much forget any hope you will get one before 24 hours (and at least 4 calls to the center to chase the pick up). 99% of the (illogical) verbal assurances they give you will come to nought. They either have no idea how to utilise their systems to book a tow or, as they have told me, they don’t have coverage in the Sydney metro. That’s some ‘service’ your paying for. They certainly do NOT tell you that as they charge you your membership fee! Would never, ever recommend Audi Roadside Assistance (Allianz), and probably should be re-thinking Audi altogether if you need to tow relatively new vehicles with this kind of regularity (and immediately after they’ve serviced them). If the call centre ‘team leader’ ever calls back - as promised - maybe I’ll pass on this feedback, but I have a feeling I’ll be waiting for Hell’s forecast to indicate snow first. They had the choice to call back and try to make good and they chose not to. This here, works just as good for me. SOOO lucky they record their calls ‘for quality assurance purposes’. Right? Somehow I think Audi Roadside Assistance (Allianz) are well aware of their shortcomings, and also know members can’t do much about it. Maybe not, but now anyone thinking of taking up a membership with Audi Roadside will be much better informed about this provider. Try any other provider. Not this one.
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