The service from the guys that come out is great but the administration side is a disgrace.
I transferred the membership after my mother passed away. Correct form was submitted.
Instead of transferring it they cancelled it and I was left needing to get overnight accommodation when headlight bulbs blew out. They sent an email to my deceased mother thanking her for cancelling it.
Now they actually put it in my name I have the same vehicle listed twice with different options.
Form I completed clearly said that loyalty would be transferred to me and I acknowledged that by signing that section and now they tell me it can only be transferred to a spouse. So much for the loyalty we have shown. Sole carer and principle driver for 18 years.

Travelling through country NSW, I experienced a rear tyre failure. The serviceman from the NRMA was a welcome sight. He promptly accessed my predicament, effectively carried out the change of the wheel and advised me of the limits of the space saver wheel. The episode just reinforced the need to belong to the NRMA and why I’ve been a continuous member for 48 years.

After accidently leaving my lights on all day in Albion Park i got into the car to drive to Sydney only to find my battery was flat. I called NRMA and within 10 minutes a patrolman was there to help me. His name was Michael and he was genuinely kind and very good at his job. He had me going really quickly. I cannot speak highly enough of this young man

Stuck on the Kidman Way, luckily with reception, spoke to a very courteous service rep who booked a service call, within 45 mins back on the road again. Excellent stuff.

I was very happy with the assistance I received from the customer service representative who spoke very clearly and understood my problem to then the booking of the call.
I was equally grateful to have a very polite and knowledgeable patrolman who rendered his assistance and knowledge, and kindly fixed my problem, quickly and efficiently.

I was very happy with the assistance I received from a very nice patrolman who was very kind to me.

You don't give us a window to talk about some of the "extras" you offer. I would like to say that I don't want discounts for dinners, holidays or the other "fabulous offers" you make. I would much prefer, especially for people of my age group who really struggle with only a pension coming in and no money behind me, for you to reduce premiums. I really battle to pay for the upkeep of my home, save for house and contents and car insurance and...

I had a brake failure and needed the car transported back to my home where my mechanic would repair it. The service was quick and efficient and also took me home.

I've been with NRMA Road Assist and have used their help for a few years on different occasions - dead battery, leaking fuel, can't star car etc. This is really worth the money paid - so much important to have the protection when stuff happens - and it does happen!

I am a dialysis patient and was at my treatment when another patient arrived and said I had a flat tyre. I waited til near the end of my treatment to call. Explained the situation and the lady I spoke to could not have been more pleasant, kind and helpful. She had the roadside assistance turn up in 5 minutes. I was still being treated. He called and told me he could pump up my tyre to get me safely home. He also advised me to take my tyre to a tyre place as soon as I could. By the time I could get out of the health centre to my car it was all done. I got the tyre repaired the next day. Thank you for such fantastic service.

Saved again by the always helpful, always friendly service men (or women) from NRMA Roadside assistance. I think they are one of the best services you can have and wouldn't risk being with it. Although it doesn't happen often anymore, when you breakdown, ring the NRMA!

Battery was extremely expensive. No choice except to get a stop start battery which I did not need on an old car. Paying $449 for a battery was a rip off and waste of money. Will not buy a battery from you in future.

Once again I had to call for roadside assistance. The patrol member was prompt and courteous. I'm never made to feel silly when I ask questions about my vehicle, they are very knowledgeable.

The phone operator went patiently through all my options of joining or not joining NRMA for a call out for our second car (had no membership for second car), which wasn't starting. We decided to go ahead. And when the roadside service arrived (yes, it was a flat battery), the mechanic was professional and cheerful. And unbelievably, the old battery was an NRMA one (the cheapest type), which had lasted over EIGHT years!

I was parked at the rear of a local shopping centre. My van would not start due to a flat battery. I have owned the vehicle since new, and the battery hadn't been replaced. Service tech arrived much earlier that the time given, which certainly suited me. Extremely courteous and helpful. He had a battery onboard, job done and off I went. Great job by the whole NRMA team. Thank you!

NRMA have been professional & extremely efficient in assisting in all areas from membership queries, to servicing, to roadside assist.
The savings associated with being a member is just a bonus compared to the peace of mind of knowing there’s always help around the corner.
Cannot recommend them enough!

I required 2 call outs yesterday. The first guy couldn't tell me what was wrong, just charged battery and left. Second BRAD the changed battery and now everything is Fantastic! He was amazing! I cannot recommend Brad enough!
Thanks, I need the car for work so you saved me bug time! [=

I broke down on a very busy highway my car just died, smoke was coming out of the bonnet I thought it might catch on fire, roadside tuned up and I was up and going again in less than an hour.

It was only a flat tyre but the entire experience was first class; especially the knowledgeable and affable patrolman who turned up within 10 minutes on a busy Sunday afternoon.

In over 25 years of using NRMA roadside assistance they have never let me down and last week they arrived, solved the problem with their great equipment [a jack to lift a van that was in a difficult position] in their usual positive cheerful way. Great organisation!

It was around 5 am, dark and cool, living around 6Km out of town on a country road, no street light, or lighting at all, I had to get it to town for an early morning meeting, I went to start the car. I found out it would not start so I called for roadside assistance after the operator made sure I was ok, arranged for a roadside service person to come out and look at the problem and they gave me an approximate time they would be there. About 15 mins before the service person got there; I received a message on my phone that they were about there....