2,128 reviews
AI reviews summary
Pros
Cons
Verdict
NRMA Roadside Assistance is highly regarded for its fast response times, professional patrol staff, and effective technical support. While the mobile app and on-road service are strong, the automated telephone system and rigid 12-month membership terms are points of friction for some users.
I had a very positive experience with a young man from Mullumbimby called Maurie who came to my assistance when I was stuck a long way from civilisation He displayed a high degree of competence and a sincere concern for my well-being I hope his efforts are appreciated within the organisation cheers mate well done
Reviews with attachments
It is highly recommended service. Anyone can highly rely on this.
Amazing team always there to solve problems and get my car on the tow truck quickly and efficiently… Thank you for your road side assistance
NRMA despatched Coastwide Towing to transport my vehicle. The process was easy from the phone call to the time the tow truck arrived. Coastwide Towing are by far the most professional towing company I have ever had come and assist me. The driver was exceptional, communication great and the tow truck its self was like new. Would recommend them for sure.
Had a super lovely and friendly guy come out to help me re-start my battery. Very happy with the assistance I received.
At each step, each person I spoke to or interacted with was patient, friendly and knowledgeable. The first operator I spoke to on the phone patiently explained why I would need a salvage driver to get my car from my units’ underground carpark to a visitor spot accessible to the tow truck driver. The salvage driver was courteous and friendly and… Read more
was able to start my car to drive it to the visitor carpark. He then entered all the necessary details into his computer for the tow truck driver & advised the next step. The tow truck driver was friendly & expertly drove my car onto the flatbed tow truck, carefully secured it and confirmed the address and contact details of my mechanic. He then safely delivered my car to my mechanic.
Excellent service! My car broke down yesterday, and NRMA made sure I was safe from the moment I called. The tow truck arrived and got my car to the mechanic with no issues. Professional and reliable service. Highly recommend!
We are extremely happy with the service we received from NRMA. We got a flat tyre in the Star casino carpark after watching the theatre at 10PM, and the whole experience was much less stressful thanks to their quick response. From the moment we called, everything was handled professionally and efficiently. The roadside assistance arrived… Read more
promptly, and we were back on the road within 50 minutes of making the call.
The technician was friendly, knowledgeable, and made sure we were safe before we continued our journey. We really appreciate the fast, reliable service and would highly recommend NRMA to anyone needing roadside assistance. Thank you for turning an inconvenient situation into a smooth experience!
On a very busy Sunday afternoon my 1952 Riley decided to have a fuel problem and ceased to proceed. A call to the NRMA quickly elicited I was in a dangerous situation and I was given priority for recovery. The driver was very professional and directed me into his truck cabin for my safety. The car was loaded and we were unloading in my garage within thirty minutes. Thanks NRMA and Jarrad the friendly driver.
Full marks for NRMA Roadside Assistance from the call to the job done. My tyre was ripped in a outer suburban area during a cold night. It was in a slope as well. I called NRMA because, it was too difficult to change it on that slope. The Customer Service Representative knew exactly what to ask and advise me accordingly. Safety first was key. … Read more
When the Roadside Assistance Patrol arrived, he was also very knowledgeable, well equipped and fixed it very quickly. Well done !!
Super fast and got me back on the road asap. Really nice guy. And knew what he was doing highly recommended NRMA as a premium member
Everyone was extremely helpful and professional. We were rescued from M4 following the car breakdown. The service was quick, reassuring and very efficient!
Find out how NRMA Roadside Assistance compares to other Roadside Assistance Providers
Know better, choose better.
NRMA Roadside Assistance was a smooth and reliable experience overall. The app made it very easy to request help — quick to use, straightforward, and I was able to log the call-out within minutes. Tracking the patrol vehicle and tow truck in real time was particularly useful and gave clear visibility on arrival time. Given my car was stopped at… Read more
an intersection, I was prioritised due to safety and security concerns, which I really appreciated. The response felt prompt and well-managed.
The patrol officer was professional, friendly, and to the point. They quickly assessed the situation, explained everything clearly, and handled the issue efficiently without any unnecessary delays.
Overall, a dependable service with strong communication, good response times, and a very user-friendly app experience.
NRMA were kind and could locate the problem. I was towed away and taken to the nearest NRMA office.
I was broken down on a wet and miserable night in a very dark area and felt scared and overwhelmed. Both the lady who took my call and the technician who came to help were most professional and caring given my situation. They both made me feel extremely comfortable and prioritised my safety. Show reply
I called NRMA road service they sent me a tow truck to send me to a safe location then the service member attempted to my car extremely happy....thank you NRMA
Latest follow-ups
Situation necessitated I need NRMA immediately and and thats what they did.
Follow-up · My car’s engine stopped and there was a long line of cars behind. Next to me the driver of a car screamed at me aggressively and demanded my license. It was scary. An old man came too but said, ‘Don’t worry about him. I plead to the old man not to leave me because I’m scared the aggressive man might hit me. He stayed. I rang NRMA came straight away and called another guy to drive my car and we went to my mechanic.
NRMA attended the incident and were very helpful and successful in moving my car from the situation
Follow-up · Wait time bout an hour The issue was they had to pull my car out of the drive way that is on a hill Communication was very good with the call centre staff and the driver you can track them on the app to see how far away they are also Love NRMA very professional service and staff Have used them for years and will continue to be a member
The patrolman arrived very soon after my call on the auto service. He was friendly, helpful and efficient. As the car was undriveable, he arranged for a tow, and the tow truck driver arrived very soon after. He, also, was friendly, efficient and… Read more
helpful, This occurred mid-morning Tuesday, and this afternoon (Wednesday) my repairer rang to say that the car was ready to collect. You cannot hope for a better outcome than this!
Follow-up · The wait for the patrolman was around 15 minutes, the wait for the tow-truck, following the patrolman's call, was around fifteen minutes. The starter motor had malfunctioned, and would not turn the motor over. The replacement starter motor was less than $400.
Positive reviews
I had a tyre issue while on M7 and the customer service was so helpful. Within 30 mins the tow truck came. Said, the driver, was so helpful cheering us and letting me know that things like this can happen. I was so stressed out. NRMA was very helpful. Overall experience is outstanding. Even my 10 year old son was amazed with our experience. Thank you Said!
How could anyone who drives a car not be in the Nrma. It is the best value for money anywhere . Even if you only use the roadside service once, it’s exceptionall value for money.,
Find out how NRMA Roadside Assistance compares to other Roadside Assistance Providers
Know better, choose better.
In so many years I never had any negativity with NRMA, I fully trust and will remain faithful. Thank you MY NRMA throughout my years as a customer and being treated like a family
Negative reviews
FYG Automotive Pty Ltd is located at 38–42 Main Street, West Wyalong, NSW. They are an appointed and authorized NRMA roadside patrol and towing contractor covering the Bland Shire Council local area. They provide 24/7 roadside assistance and towing for both NRMA members and non-members. They also operate a mechanical workshop offering light… Read more
vehicle services, maintenance, and repairs. Don't even bother replying with you think that I have the wrong business. I have the correct business. I am reviewing the NRMA name being linked to towing vehicles to FYG Automotive, who then rob the public with shonky mechanical repairs. There's only one NRMA. Stop telling the public that there are more than one NRMA and that insurance cut ties with roadside years back. Own it. You should feel very ashamed of the name and it's associations. Your towing services towed me to a business with your name linked and they deliberately did damage to my car.
Beware !!! I called to cancel and they said they not same company with NRMA insurance. You have to pay full year fee (auto renew) regardless monthly payment option, car sold or no long needed. Even they write somewhere in policy, it is not fair for retail customer and it is not common practice when customer have to pay for service they never use… Read more
or need (car sold / no longer needed after 1 month, still need to pay for another 11 months). They take advantage on novice customer. I first thought it can be easily cancelled / refunded like other insurance. It is not and I am ripped off. Very disappointed after all other insurances with NRMA.
Thanks for sharing your feedback, and we're sorry to hear… Read more
My advice: stay away from NRMA. I was a loyal NRMA customer for 16 years, with multiple policies under the NRMA brand, including home and car insurance. Unfortunately, this experience has completely destroyed my trust in NRMA as a brand. Following… Read more
a flat-battery callout, an NRMA/AMS technician replaced the battery in my vehicle. Immediately afterwards, my vehicle’s onboard Condition Based Servicing (CBS) and digital service history records were no longer available. My vehicle’s service centre subsequently advised me that the records should have been restored as part of the battery replacement process and that manually restoring them would cost hundreds of dollars.
What has been far more concerning than the original problem is NRMA’s response. I raised the matter with their case managers and escalated it directly to their senior management team. Despite being fully aware of what had happened, they refused to take any accountability or meaningfully assist with resolving the issue.
This is what has fundamentally changed my view of NRMA. How can you trust an insurance and roadside assistance brand when, after 16 years of loyalty and multiple policies, its case managers and senior management team simply refuse to take responsibility when you raise a legitimate issue?
It feels like NRMA is happy to take your premiums and maintain the relationship while everything is going smoothly, but when you actually need them to stand behind a service provided under their brand, they are unwilling to help.
I would have expected NRMA to investigate the circumstances, establish what went wrong and work towards a reasonable resolution. Instead, I have been left to deal with the consequences and potentially pay hundreds of dollars to have the issue rectified myself.
The most disappointing part is the complete lack of accountability and the impression that, despite being a long-term customer, my legitimate concern simply does not matter to them.
My experience has left me with no confidence in NRMA, and I would urge anyone considering taking out insurance or roadside assistance with them to think very carefully about how the organisation may respond when something actually goes wrong.
Follow-up · Since my original review, NRMA has continued to refuse to take any accountability for the issue. I also wrote directly to the CEO of AMS Group, whose technician carried out the battery replacement. Rather than offering any assistance or taking responsibility for the service provided by their technician, she essentially passed the buck to the NRMA… Read more
Hi Gaurav, We're sorry to hear that you remain… Read more (+1 reply)
Recent reviews
I’ve been saved with the help of the NRMA yet AGAIN recently!!! I was minding my own business and driving back from Canberra over the Long Weekend when I hear an almighty BANG ‼️ and I somehow blew a rear tyre on my Truck!! Luckily I could pull over safely but I was stranded on the side of the Motorway and needed help FAST!!! That help came via a… Read more
most helpful guy named Darren and this was no ordinary tyre change because the wheel nuts on a truck are REALLY tight and with the weight of us both on the tyre iron, we managed to get the blown tyre off and because the Truck was empty, we didn’t need to put the spare on and I took it to a tyre place the next day and got everything sorted. I can’t Thank Darren and the guy with him enough for their help and genuine determination when faced with ULTRA tight nuts on a Truck in a random place!! LEGENDS indeed!!
Our car had broken down and the nrma technician Michael Pope spent almost 2 hours fixing it He didn’t give up and tried everything to get it going again and succeeded Amazing work Michael and really helped us get out of a bind Thankyou
I called NRMA roadside assistance and the team were prompt in replying and setting up a mechanic to respond. The mechanic was well organized and quick to resolve the issue. The issue was resolved as best as it could be and the follow up care was exceptional. Very satisfied!
NRMA Roadside Assistance was efficient, called on approach and gave professional service. I was updated as to what the Technician was doing and what the next steps were for my vehicle. I was very impressed at the high level of customer service and knowledge. NPRMA are always my go to, Ive been with them nearly 20 years, and have been helped many times.
Hello John, Thank you for taking the time to share your… Read more