Reviewer Photos & Videos
Excellent, friendly service, a quality organisation.
Excellent, professional, friendly service. Provided valuable information in addition to fixing my car problem which helped in negotiating the next stage of repair. Confident in the representative and the organisation. Highly recommended!
Broke down along a busy highway in peak hours with about four and half hours driving to do.With the help of the Nrma and the their service man organising tow to nearest service centre and their recommendation repair by Frost and Swift Automotive got a new petrol pump delivered and installed that afternoon and on my way relaxed and happy thanks Michael
Great service arrived quickly and on time. Diagnosed problem and explained it clearly and simply. Had an immediate solution new battery in and all done in less than 30 minutes. Finished with thank for using us and if you have any concerns or issues please let us know. How good is it.
Very friendly car service man helped me out with my car problem, customer service is amazing too! They prioritize a healthcare workers like me! So happy and thank you for the fast service! Just 10 min waiting time, Well done!! Went to work that afternoon with the new car battery!
Thank you Patrol 4695 - Tony!
Today I was looked after by Tony, Patrol 4695 who was extremely helpful, genuine and professional.
Tony was efficient in dealing with my car issues and didn’t make me feel rushed or act like I was just another number. Me being an anxious person, Tony’s friendly and calm nature put me at ease right away as he could see I was stressed about the situation and also the position of my car.
I’m so glad joined NRMA because of the convenience, value for money and ultimately the great customer service that I have experienced today and on previous occasions. Thanks for all your hard work Tony!
Great service, yet again.
I have been a member for almost 40 years. I believe that all registered owners should be a member of the NRMA or its national affiliates. recently we had a problem with my wife's car. The problem was resolved satisfactorily and the phone staff and the patrolman were extremely efficient and professional.
Efficiency of Patrolman
The patrolman that attended to my problem was polite, efficient and not only fixed the issue but resolved it as well.
In summary the call out was made for a flat tyre, so instead of just replacing the tyre he actually fixed the tyre!!!
Hence saving me time and money of having to repair the tyre elsewhere.
I found that initiative to be very professional , efficient and comes from someone who is well trained.
- Verified customer
Excellent and professional service
My recent experience with NRMA was much appreciated and the service was excellent. From the time of phoning for assistance and the tow truck arriving was all within an hour. My car was loaded onto the truck and taken to my local mechanic. Thank you NRMA
The people are as good as the service
Had a flat (as I seem to get every time there's been a tradie working in the street!)and my (stupid!!) VW Toureg inflatable spare wouldn't inflate....... so I called NRMA. Should have just done this in the first place, but being male, thought I'd just do it myself.
The call was efficient, the delay was minimal, the serviceman was fantastic. Friendly and really helpful. Taught me a few things and given the spare was useless he actually repaired the flat and I was away, no more to do.
Can't ask for more than that.
Long time member.
I have been with NRMA road service for over 45 years and on the few occasions I have needed assistance they have sorted the issue. I only hope that they rethink insurance policies they offer as this is becoming far to expensive, unlike the days when it was a mutual group.
Questions & Answers
I live in Qld, can I get NRMA roadside assist for a RAM.?
Hi Greg, If you are in QLD, you can still become an NRMA Member, however our services and patrols are in NSW and ACT. Outside of these states, NRMA Members can still receive help from the state based motoring club, in this case RACQ . If you'd like more information about Membership with us, please call 13 11 22. - Paul
Does NRMA off road assistance in Brisbane QLD. I have been a long standing member of NRMA for over 20 years with car and household insurances, so how much would it cost for Road Assistance? Thanks Julie
Hey there. I'm in NSW , but I presume that NRMA does roadside, as the lady on the phone did ask what state or territory. I pay 98 per year. Wouldn't be without it
Hello Julie, Thanks for being a loyal NRMA customer. For roadside assistance, NRMA primarily covers NSW and ACT, however we do have an agreement with each state based motoring club to provide assistance to other state club members, so you can join NRMA and receive help from RACQ in Brisbane. A Membership with NRMA for roadside assistance is separate to insurance, so if you've not had a Membership before with us , there is a one off joining fee of $55, plus the annual subscription which can be paid annually or monthly. For help with options of coverage, please do call our Membership team on 13 11 22. - Paul
If I am broken does can I be towed to a repairer of my own choice within the 50km zone even if it is not close to home?
My understanding is that you cannot be repaired at the location towing is arranged to the closest available repairer within the prescribed mileage, country areas have different prescribed mileages. NRMA service teams are there to help and advise the options, I have never had any issues with the Road Services even when travelling Interstate.
Hello AJP, Thanks for your question. Depending on the level of coverage you have, only Premium Care will offer 50kms free towing Australia wide, which can be used to get to a repairer of your choice for a mechanical issue . If you do have Classic Care, 20kms free towing is offered in metro areas - which can be to the Members preferred location. In regional areas though, a free tow back to the attending town is provided for Classic Care Members to ensure a vehicle can be taken to a workshop as often 20km for a breakdown out of town will not help to get a Member to a place of repair. If you are unsure of your coverage or need any further help, please call us on 13 11 22. ( 8am - 8pm, 7 days). - Paul
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