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NRMA Roadside Assistance

NRMA Roadside Assistance

4.1 from 504 reviews

Reviews

4.1

504 reviews
5
(370)
4
(17)
3
(9)
2
(29)
1
(79)
  • Customer Service
    4.7 (174)
  • Timeliness
    4.6 (170)
  • Job Satisfaction
    4.7 (157)
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Carly

CarlySydney, NSW

Excellent, friendly service, a quality organisation.

published

Excellent, professional, friendly service. Provided valuable information in addition to fixing my car problem which helped in negotiating the next stage of repair. Confident in the representative and the organisation. Highly recommended!

Customer Service
Timeliness
Job Satisfaction
John

JohnSydney, NSW

  • 2 reviews

NRMA road side assistance is the best in Aussie

published

Efficient, trustworthy, do care and quick to respond. They helped go back to road quickly. My children were very pleased with the service the put them back to their journey

Customer Service
Timeliness
Job Satisfaction

NRMA road service

published

Being a member of NRMA for a long time. This would be the third time I needed help. They always turn up in a timely manner and are professional and kind.

Customer Service
Timeliness
Job Satisfaction
1 comment
MyNRMA
my n.MyNRMA

Hello Jackie. Thanks for your review and also for being an NRMA Member too. It's great to know that we've been there when you need us and hope we can help again. Cheers, Paul

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Happy

published

Broke down along a busy highway in peak hours with about four and half hours driving to do.With the help of the Nrma and the their service man organising tow to nearest service centre and their recommendation repair by Frost and Swift Automotive got a new petrol pump delivered and installed that afternoon and on my way relaxed and happy thanks Michael

Customer Service
Timeliness
Job Satisfaction
Paul

PaulIllawarra, NSW

Battery replacement

published

Great service arrived quickly and on time. Diagnosed problem and explained it clearly and simply. Had an immediate solution new battery in and all done in less than 30 minutes. Finished with thank for using us and if you have any concerns or issues please let us know. How good is it.

Customer Service
Timeliness
Job Satisfaction
Abs

AbsNew South Wales

Excellent service!!

published

Very friendly car service man helped me out with my car problem, customer service is amazing too! They prioritize a healthcare workers like me! So happy and thank you for the fast service! Just 10 min waiting time, Well done!! Went to work that afternoon with the new car battery!

Customer Service
Timeliness
Job Satisfaction

Very happy with the Service we received.

published

Very happy. Fast, friendly and efficient. It was an easy experience to get the help we needed and Gary who came to fix the car was very friendly and did a great job. Would highly recommend NRMA.

Customer Service
Timeliness
Job Satisfaction
Denis

DenisHunter Region, NSW

Dependable prompt service

published

As usual the attention I received was excellent.
All personnel were cooperative and polite and resolved my problems within their knowledge and capabilities.
I value my membership highly-would not be without.
Thank you NRMA

Customer Service
Timeliness
Job Satisfaction
Kim Evans

Kim EvansSydney Surrounds, NSW

Car broken down

published

Service was amazing from phone call to car being towed home . Didn't know how was gunna get the car home as I couldn't get it to start . NRMA was there to help

Customer Service
Timeliness
Job Satisfaction
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Jenny

JennyHunter Region, NSW

excellent Service

published

The patrolman that saved my daughter and I on our big road trip was fantastic. He arrived quickly, was very friendly, organised a tow truck and got the car into the mechanics straightaway. He gave me options and his advice was on point. Thanks

Thank you Patrol 4695 - Tony!

published

Today I was looked after by Tony, Patrol 4695 who was extremely helpful, genuine and professional.

Tony was efficient in dealing with my car issues and didn’t make me feel rushed or act like I was just another number. Me being an anxious person, Tony’s friendly and calm nature put me at ease right away as he could see I was stressed about the situation and also the position of my car.

I’m so glad joined NRMA because of the convenience, value for money and ultimately the great customer service that I have experienced today and on previous occasions. Thanks for all your hard work Tony!

Customer Service
Timeliness
Job Satisfaction

Great service, yet again.

published

I have been a member for almost 40 years. I believe that all registered owners should be a member of the NRMA or its national affiliates. recently we had a problem with my wife's car. The problem was resolved satisfactorily and the phone staff and the patrolman were extremely efficient and professional.

Great work NRMA Roadside Assist

published

The Patrolman arrived after around 20 minutes.
He got my car started quickly after asking some questions.
He was friendly and advised what best to do if the same problem happens.

Customer Service
Timeliness
Job Satisfaction

Happy with the service

published

The patrolman arrived, as promised, after 20 minutes. He was able to get my car started quickly. He was very friendly and gave me advice on how to prevent the same problem for occurring again.

Customer Service
Timeliness
Job Satisfaction
Mark

MarkSydney, NSW

  • 2 reviews

Efficiency of Patrolman

published

The patrolman that attended to my problem was polite, efficient and not only fixed the issue but resolved it as well.
In summary the call out was made for a flat tyre, so instead of just replacing the tyre he actually fixed the tyre!!!
Hence saving me time and money of having to repair the tyre elsewhere.
I found that initiative to be very professional , efficient and comes from someone who is well trained.
Good job!!!

Customer Service
Timeliness
Job Satisfaction
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Malcolm

MalcolmSydney, NSW

  • Verified customer

Excellent and professional service

published

My recent experience with NRMA was much appreciated and the service was excellent. From the time of phoning for assistance and the tow truck arriving was all within an hour. My car was loaded onto the truck and taken to my local mechanic. Thank you NRMA

Customer Service
Timeliness
Job Satisfaction
Nicholas H.

Nicholas H.Hunter Region, NSW

The people are as good as the service

published

Had a flat (as I seem to get every time there's been a tradie working in the street!)and my (stupid!!) VW Toureg inflatable spare wouldn't inflate....... so I called NRMA. Should have just done this in the first place, but being male, thought I'd just do it myself.
The call was efficient, the delay was minimal, the serviceman was fantastic. Friendly and really helpful. Taught me a few things and given the spare was useless he actually repaired the flat and I was away, no more to do.
Can't ask for more than that.

Customer Service
Timeliness
Job Satisfaction
Sue

SueMid North Coast, NSW

Quick, reliable service

published

Always quick, reliable, knowledgeable and friendly service, usually arriving before the suggested time. I have been with NRMA roadside service over 35 years, and wouldn't be without it. Thank you

Customer Service
Timeliness
Job Satisfaction
Frank Reilly

Frank ReillySydney, NSW

  • 2 reviews

Long time member.

published

I have been with NRMA road service for over 45 years and on the few occasions I have needed assistance they have sorted the issue. I only hope that they rethink insurance policies they offer as this is becoming far to expensive, unlike the days when it was a mutual group.

Customer Service
Timeliness
Job Satisfaction
Michael Ryan

Michael Ryan

  • 2 reviews

car wouldn't start

published

Rang for service on Saturday morning. Call answered by phone person who asked appropriate questions advised service would be within an hour. Very prompt service call less tah the hour. Professional and polite service man, local .

Customer Service
Timeliness
Job Satisfaction
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Questions & Answers

GREG T

GREG Tasked

I live in Qld, can I get NRMA roadside assist for a RAM.?

1 answer
MyNRMA
my n.MyNRMA

Hi Greg, If you are in QLD, you can still become an NRMA Member, however our services and patrols are in NSW and ACT. Outside of these states, NRMA Members can still receive help from the state based motoring club, in this case RACQ . If you'd like more information about Membership with us, please call 13 11 22. - Paul

Julie060606

Julie060606asked

Does NRMA off road assistance in Brisbane QLD. I have been a long standing member of NRMA for over 20 years with car and household insurances, so how much would it cost for Road Assistance? Thanks Julie

2 answers
Heather M.
Heather M.

Hey there. I'm in NSW , but I presume that NRMA does roadside, as the lady on the phone did ask what state or territory. I pay 98 per year. Wouldn't be without it

MyNRMA
my n.MyNRMA

Hello Julie, Thanks for being a loyal NRMA customer. For roadside assistance, NRMA primarily covers NSW and ACT, however we do have an agreement with each state based motoring club to provide assistance to other state club members, so you can join NRMA and receive help from RACQ in Brisbane. A Membership with NRMA for roadside assistance is separate to insurance, so if you've not had a Membership before with us , there is a one off joining fee of $55, plus the annual subscription which can be paid annually or monthly. For help with options of coverage, please do call our Membership team on 13 11 22. - Paul

AJP

AJPasked

If I am broken does can I be towed to a repairer of my own choice within the 50km zone even if it is not close to home?

2 answers
robin
robin

My understanding is that you cannot be repaired at the location towing is arranged to the closest available repairer within the prescribed mileage, country areas have different prescribed mileages. NRMA service teams are there to help and advise the options, I have never had any issues with the Road Services even when travelling Interstate.

MyNRMA
my n.MyNRMA

Hello AJP, Thanks for your question. Depending on the level of coverage you have, only Premium Care will offer 50kms free towing Australia wide, which can be used to get to a repairer of your choice for a mechanical issue . If you do have Classic Care, 20kms free towing is offered in metro areas - which can be to the Members preferred location. In regional areas though, a free tow back to the attending town is provided for Classic Care Members to ensure a vehicle can be taken to a workshop as often 20km for a breakdown out of town will not help to get a Member to a place of repair. If you are unsure of your coverage or need any further help, please call us on 13 11 22. ( 8am - 8pm, 7 days). - Paul

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