NRMA Roadside Assistance

Breaking down has its own set of issues and is confronting at the best of times, my vehicle broke down and i found out that i had let my policy lapse and needed to contact a service representative, within 5 minutes i had a new policy and a patrolman organised to come to me. My vehicle needed to be towed and a tow truck was organised and the… Read more

vehicle was dropped to my home. From the initial phone call to my vehicle being dropped off was possibly the best customer service i have ever had and could not highly recommend NRMA enough.

I just got my car fixed on 20 June around 9:30 am in Fisher ACT by Greg. He is very experienced, professional, easy going, friendly and quick. It took him less than 5 minutes to get the car fixed He is one of the best road side assistance I have seen so far in NRMA.

I recently needed assistance from NRMA Roadside Assistance, and I couldn't be more impressed with the service I received from start to finish. From the moment I spoke with the operator, everything was handled professionally, efficiently, and with genuine care. The operator was friendly, reassuring, and kept me informed throughout the process,… Read more

which immediately put me at ease during a stressful situation.

The roadside mechanic arrived promptly and was exceptionally knowledgeable, courteous, and thorough. He took the time to assess the issue, explained everything clearly, and did everything possible to get me back on the road safely.

When it became clear that a tow was required, the tow truck driver continued the outstanding level of service. He arrived quickly, handled my vehicle with great care, and was professional and friendly throughout the entire process.

The coordination between the operator, mechanic, and tow truck driver was seamless. Every person I dealt with demonstrated exceptional customer service and professionalism. The entire experience exceeded my expectations, and I am incredibly grateful for the support I received.

NRMA's service was truly impeccable from beginning to end. I highly recommend them and have complete confidence that they will look after their members when they need help most.

I broke down in absolutely filthy weather & the serviceman arrived within 40 minutes. After redirecting me to a safer location he installed my spare wheel & I was able to travel safely home.

If you are a single female that was left beside the road please NRMA LACKED THEIR DUTY OF CARE

Our local service provider, Lee from Cobargo NSW, was efficient, friendly and understanding. NRMA is a 'personalised' service -- that is, person-to-person - face-to-face -- and the interaction is very important, to those of us 'in need'. Lee is an asset to the organisation.

From start to finish, the team that helped me were super kind and went above and beyond for me. The way they handled the situation made me feel reassured and confident that they were able to help. I recommend having roadside assistance for the unexpected moments, it really does come in handy when you need it.

I was extremely impressed with the service. NRMA showed genuine concern for my safety, prioritised my assistance when I was alone on the side of the highway, and provided prompt, polite, and efficient support.

NRMA Offer many benefits as part of their membership, some good and some make you feel that you need to buy that promotion due to the savings but later you find that it was not a good deal. NRMA send out a promotion that looks like a good deal for example accommodation, the promotion also states that you will get 15% off on the best rate. In the… Read more

pass we would click on it but now we shop around. They had a deal the other day for the Rydge’s Canberra, 17 Canberra Avenue, Forrest ACT 2603, The deal look good and we almost brought it but my daughter found it on bookings .com for cheaper. We also contacted the Rydge's to ask about a NRMA discount and they were not helpful and said that if we change something we possibly would loose our booking. We stayed with bookings.com as trying to get the 15% discount or better rate through the NRMA link or with Rydge's was frustrating. We wonder why we stay as a member or use businesses that do not care, if you offer something honour it and if the venue in this case Rydge's does not, get rid of them and get a business that cares.

I wish I could give a zero rating. We paid extra for windscreen coverage with roadside assistance. Two hours away from home on a freeway we got a stone chip which started growing cracks so we stopped and asked or help. NRMA approved it and directed us to their contractor OBriens glass. OBriens twice asked where the vehicle was parked and booked a… Read more

repair time. Half an hour after they were supposed to turn up called back and they told us that we had to drive to THEM, that there were no mobile repairers available and no more bookings at their store for another three days. We didnt want to drive home two hours back with a windscreen that had growing cracks so we rang NRMA again to see if they could help. We asked if there was another glass repairer that we could use but they said that their sole contractor was Obriens and that they couldnt direct us elsewhere. BOTH of these companies advertise themselves as mobile assistance. ZERO assitance and ZERO mobility. How a booking was made for an onsite workshop of OBriens is beyond me especially as we were asked TWICE for the address where the car was parked. We paid $200 to have it repaired by another glass repairer in the suburb where we were parked. They were fantastic.

I've been an NRMA customer for over six years with no complaints — until now. I recently needed to use the service after a crack appeared on my windscreen. Fortunately, I'd been paying for the "Windscreen Plus" add-on since my first year with them, so I assumed I was well covered. I was wrong. NRMA informed me they only cover 30% of the… Read more

replacement cost, which was frustrating but ultimately something I had to accept.

What made it worse was the experience with O'Brien, their appointed repairer. After the 30% discount was already applied, they quoted me over $600 — and couldn't schedule the job for another week. I decided to shop around. Within a single phone call, I found an independent repairer who completed the job the very next day, at my home, for just $390 — no add-on premiums, no week-long wait.

I think that speaks for itself.

You may say, this is not NRMA fault. I disagree. They should make sure that their partners don't take advantage of their partnership.

I called 3 companies and all 3 had the price under $400.

From great customer service on the phone to the service man showing up in record time ( 15 minutes!) and diagnosing and fixing my problem, it could not have been a smoother , more efficient process. Well done NRMA!

A flat tyre, this deflated my mood. NRMA came to the rescue and changed my tire. Quick to arrive, I was kept upto date via comms of arrival. An excellent job as usual I thank you NRMA.

NRMA Roadside Assist Canberra: Frustratingly on a weekend, Connor in ACT was amazing. Timely response, personable, knowledgable & most professional. He kept me informed throughout, identified issue within a minute of arriving & sorted next steps to pursue including sourcing parts & explaining best options to get back on the road. I felt in good… Read more

hands & confident of a favourable outcome. If the faulty engine part was available locally immediately, I am certain Connor would have additionally completed the repair on the spot. Thank you Connor for a wonderfully positive experience in an otherwise dire roadside emergency.