Excellent service and assistance
My thanks to the two Port Macquarie servicemen who assisted us. After an accident my wife's car had 2 damaged tyres. I called and was helped by the lady on the phone who took me through the steps involved. Within an hour of the call, one van had arrived, assessed the issue, called for the truck which arrived within 10 minutes. He then called a number of local tyre retailers to see what was available and allowed me to make an informed decision. The truck driver carefully loaded and unloaded the car at the tyre business. Great prompt and friendly service from the crew at Port Macquarie roadside service.
Fantastic service from start to finish
We recently had car problems while on holidays. Being 900kms from home didn't help the issue. A call to Premium Care had the Mechanic looking at our vehicle inside half an hour. When it was obvious we wouldn't be driving our car home, another call to a wonderful lady, Sue, had a hire car organised as well as an hour long taxi ride to pick up our ride and transport to take our car home. The whole process was a credit to NRMA Premium Care. Our car was safely transported home. We received phone calls during the whole process to let us know what was happening. Couldn't be happier.
Worse experience ever! Waited 2.5 hrs and still waiting!
My car broke down on Oxford street in Paddington this morning and called NRMA straight away and got told the patrol will come asap within 2 hrs.
Followed up 1 hr later, no updates. After 2 hrs, still no updates. I have to take the kids to lunch and my husband was waiting in the car.
After 2.5 hrs, I called and was told there is a delay and it should come within 15-20 minutes. While I am writing this review. A message came thru, it said it should arrive in the next 30 minutes!
After all, the total waiting time today is 3hrs!! Well done NRMA! This is beyond ridiculous!
Premium care coverage disappointing
We had a flat tyre some 210kms away from home on a Sunday afternoon. Although we had a spare tyre, it was the newer type that are unsuitable to travel long distance with nor drive over 80kmph, fairly standard in newer vehicles nowadays. There were no nearby towns/businesses open to repair the flat tyre & the NRMA Roadside assistance do not carry out tyre puncture repairs apparently. I'd paid for the Premium Roadside Assistance assuming that we would have extra coverage for a situation like this. How wrong I was. The NRMA Roadside service a...ttendant put the spare on & asked if we had somewhere close by to go to. We did not, there were no garages or businesses close by or open to repair the tyre & we were advised not to drive the 200+ kms home with this type of spare tyre. We had no provisions with us, nothing so had to risk a drive another 110kms in the opposite direction to get a friend to put us up for the night until we are able to have the puncture repaired & then travel a further 300+kms home again. The terms & conditions for the Premium Membership do not take this situation into account so although we were "partially" eligible for assistance, we were not covered in this situation. So my fellow travellers be warned, especially if you have a newer vehicle with these types of spares, you are NOT covered for this situation, regardless of how far away you are away from home, or a town or when there is no garage or business to assist. NRMA terms & conditions do not cover this type of situation in their policy documents at all. I hope nobody else finds themselves in the difficult situation we found ourselves in & find out as we have done, that we wasted our money with this so called "Premium" level roadside assistance. We've learned the hard way but so disappointed that there is no flexibility for situations such as ours especially when there are many newer vehicles on the road that are fitted with these types of spare tyres as standard. We won't be wasting our money on this level of coverage in the future.
My car required urgent attention on the 15.10.19 and I just wanted to say how lovely the NRMA guy was, and also the tow truck driver. They both went out of their way to help me, and I just wanted to show my appreciation. Even the lady whose house I broke down in front of came out and offered me a drink. So thankyou to you too.
We broke down on a very steep mountain, Mount Ousley Wollongong, with our caravan behind us. Thankful my husband was able to pull over in an emergency bay halfway up the mountain. The NRMA arrived 30 minutes after notification. The patrolman 851 Vince, proceeded to diagnose our problem with our car which was a new radiator or thermostat as it had over heated. He arranged our car to be towed & caravan to the nearest service centre & also arranged for us to get a hire car. Vince was extremely friendly, helpful & very professional. We felt we were in good hands & we can`t thank him enough.
For new members stay away from NRMA!
I called for help ..the patrol man was unprofessional .. he was yelling at me at the front of niebour !
He was rude and arrogant .he was telling me that the car doesn't start because of crampshaft sensor !but the problem was Immobilizer !!!!
The reviewer stated that an incentive was offered for this review
Motor home broke down so we were essentially stranded until mechanic could source and fit part. We were members of the Premium Plus roadside cover and very glad we were. We explained are situation and they sorted out our transport and accommodation for us after asking a few questions and confirming our answers. Exceptional service dealing with lovely people. Thank you Lisa :)
Unprofessional at its best
Been a nightmare experience with NRMA roadside assist. I had a tow service booked in at 4pm, I called multiple times the day before to change it to 5pm or 430pm.. as I needed to travel quite far to get the car ready to be towed.
They said they can't do it., and if I am late the tow truck won't wait for me..
Hearing that , I had to rush to my car, and left it on a very inconvenient place to towed at 4pm .
And after 1.5hr of waiting the tow car showed up at 530pm.
This is just unbelievable.
What has happened to the service aspect of NRMA roadside assistance?
Been a member of NRMA for 47 years, when I was younger and maintained my own vehicles (when one could) the NRMA service guys were saviors on many occasions, always helpful and keen to assist....... my, how times have changed.
Earlier this year I called the NRMA to send out a battery guy as the signs of a new battery were imminent. The pleasant young guy that came out was keen to help - for reasons known only to themselves Chrysler put the battery in the passenger side (left) front wheel well. The NRMA guy got his trolley jack and I took the wh...
Last week, my car had a tyre blowout coming off the northern section of the Harbour Bridge. Fortunately I was able to drive to a semi-safe place. Rang the NRMA, instant response from concerned lady who said only the RMT could tow me off. Police came and also apparently reported. RMT arrived shortly after. Car was towed to Albert Street North Sydney. Another operator rang and asked for location -- Waited some 45 minutes for further action. Repair operator rang to say he could not find me in Albert Street, CBD, or anywhere near.. obviously confu...sion on address. Eventually Rakish appeared,pleasant, courteous and efficient and had me back on the road in good time. Then I had text from you apologising for delay -- very much appreciated. Just one confused human error - otherwise found your operatives very helpful. JOHN PARKER
- Verified customer
NRMA money grab using the GVM for towing rule.
I am a Gold member with over 40 association with NRMA.
I have always paid my own and my children's membership with NRMA because I always trusted the society to be for the members. That is seven memberships at the Classic rate.
One of my daughters recently traded car models, a Commodore wagon to a Mitsubishi Challenger. When I was editing the vehicle on the Mymember site I noticed a window pop up and announce the vehicle was not covered for towing under the Classic coverage.
It went through an explanation about the GVM was 2700kg and Classic ...only covers up to 2500kg. How absurd is this analogy, using the GVM of a vehicle that functionally is for suburban use and coverage when being towed? Answer me this, when you are unfortunate enough to breakdown and need a tow, when would you have the car fully loaded to reach its GVM?
- Verified customer
Was GOLD, now feeling BLUE
After decades of working my way up to gold membership and any benefits that come with it, I now get a renewal for a Blue membership. Look online and see anyone joining for the first time is also a blue member. What was the point of years of contributing to this organisation?
Hi, had a flat battery on Monday...Needed roadside assistance......Called nrma as they are the only ones I know of...Was no longer a member.....Far enough I had to join....Was thinking it would be the $120 basic yearly rate. Was charged $304 + $184 for battery. I feel like they took advantage at me being desperate for help...Happy to pay for battery and one year mship ..Why does a new member have to have to wait 48 hours before they can use road service???
47 yrs with The orginal NRMA (Gold Member) "Exclusive Gold Member benefits" (This is a Laugh)
After renewing Exclusive Gold Membership on same vehicle since 2008 (Ute) without requiring any service until now, we are now told that due to the GVM on this ute our Classic Care membership doesn't allow for a free tow and we need to upgrade to Premium cover to have a tow. So two extra fees on top of our annual fee just paid $96 ($86 for the upgrade, $74 for the tow due to the GVM), the towing fee was eventually waivered after protesting). Quote from another private towing operator $120.
After the event I rang to question where this was state...
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Questions & Answers
I would like to know my car insurance rego so that I can give it to my company as a reference. Thanks !
My car is : Mazda 3 sedan BTC 23T
Hello Alexko, Thanks for your question. If you are in need of your insurance information, please reach out to NRMA Insurance via 132 132. If we can help with roadside assistance or if you have a Membership, please give us a call on 13 11 22. - Paul
How can I review my car insurance online ?
Hello Alexko. If you are looking for insurance, head to nrma.com.au or phone 132 132. - Paul
Jeep have their own version of roadside assist
This seems exactly the same as NRMA's.
Is there any point having both?
Hello John, Thanks for your question. There are certainly lots of different providers out there, and in this case, assistance is provided by Allianz on behalf of Jeep. We cannot speak for their coverage and vehicles, but we do know that NRMA has the largest network of vehicles, meaning we can get to our Members soon. We also do not have any restrictions on the location of where a vehicle is towed, and not to a dealership but instead within the towing benefits ( 50kms Aus wide for Premium Care, 20km towing in metro for Classic Care in metro areas). We also offer unlimited callouts, and do not have a charge in place after 5 callouts in comparison, nor do we charge additional costs if a vehicle is attended when a provider arrives.
The biggest, outside from our services, benefits and discounts is that we're the only Member owned, which means our services are focused to help our Members and we constantly look to how we can improve further. We're also a strong advocacy group representing our Members on local and government issues as well as taking a leading role in the rollout of one of the biggest EV fast charger networks.
If you do have roadside already with another provider, we also offer a benefits only Membership for $60 which unlocks access to 1000's of benefits and discounts too. If you would like more info on our services to help make your mind up, please give us a call on 13 11 22. - Paul
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