NRMA Roadside Assistance

My thanks to the two Port Macquarie servicemen who assisted us. After an accident my wife's car had 2 damaged tyres. I called and was helped by the lady on the phone who took me through the steps involved. Within an hour of the call, one van had arrived, assessed the issue, called for the truck which arrived within 10 minutes. He then called a number of local tyre retailers to see what was available and allowed me to make an informed decision. The truck driver carefully loaded and unloaded the car at the tyre business. Great prompt and friendly service from the crew at Port Macquarie roadside service.

We recently had car problems while on holidays. Being 900kms from home didn't help the issue. A call to Premium Care had the Mechanic looking at our vehicle inside half an hour. When it was obvious we wouldn't be driving our car home, another call to a wonderful lady, Sue, had a hire car organised as well as an hour long taxi ride to pick up our ride and transport to take our car home. The whole process was a credit to NRMA Premium Care. Our car was safely transported home. We received phone calls during the whole process to let us know what was happening. Couldn't be happier.

My car broke down on Oxford street in Paddington this morning and called NRMA straight away and got told the patrol will come asap within 2 hrs.

Followed up 1 hr later, no updates. After 2 hrs, still no updates. I have to take the kids to lunch and my husband was waiting in the car.

After 2.5 hrs, I called and was told there is a delay and it should come within 15-20 minutes. While I am writing this review. A message came thru, it said it should arrive in the next 30 minutes!

After all, the total waiting time today is 3hrs!! Well done NRMA! This is beyond ridiculous!

So disappointed!

Having been a customer for over 30 years I have called your service numerous times and always found the roadside assistants to be polite, knowledgeable and helpful. They must be well trained.

My car required urgent attention on the 15.10.19 and I just wanted to say how lovely the NRMA guy was, and also the tow truck driver. They both went out of their way to help me, and I just wanted to show my appreciation. Even the lady whose house I broke down in front of came out and offered me a drink. So thankyou to you too.
:)

We broke down on a very steep mountain, Mount Ousley Wollongong, with our caravan behind us. Thankful my husband was able to pull over in an emergency bay halfway up the mountain. The NRMA arrived 30 minutes after notification. The patrolman 851 Vince, proceeded to diagnose our problem with our car which was a new radiator or thermostat as it had over heated. He arranged our car to be towed & caravan to the nearest service centre & also arranged for us to get a hire car. Vince was extremely friendly, helpful & very professional. We felt we were in good hands & we can`t thank him enough.

Flat battery, mechanic Fraser, Tweed Heads was here within 40 minutes very friendly & professional. Even put water in the car & checked other concerns in the motor for me.
Anne Maree Rynehart

I called for help ..the patrol man was unprofessional .. he was yelling at me at the front of niebour !
He was rude and arrogant .he was telling me that the car doesn't start because of crampshaft sensor !but the problem was Immobilizer !!!!

Motor home broke down so we were essentially stranded until mechanic could source and fit part. We were members of the Premium Plus roadside cover and very glad we were. We explained are situation and they sorted out our transport and accommodation for us after asking a few questions and confirming our answers. Exceptional service dealing with lovely people. Thank you Lisa :)

Been a nightmare experience with NRMA roadside assist. I had a tow service booked in at 4pm, I called multiple times the day before to change it to 5pm or 430pm.. as I needed to travel quite far to get the car ready to be towed.
They said they can't do it., and if I am late the tow truck won't wait for me..
Hearing that , I had to rush to my car, and left it on a very inconvenient place to towed at 4pm .
And after 1.5hr of waiting the tow car showed up at 530pm.
This is just unbelievable.

On the rare occasions that I have needed my roadside service, I have found nrma to be easy to deal with and have been happy with their service so far..

After 7 years member I'm Feeling very dispointed - been letting down badly from NRMA due to my lost of car keys ! I didn't get any help !! I'm covered for key cut plus Wich is the biggest lie !

Wish you would bother to process calls more quickly. It's very frustrating 35mins on phone. Hung up on on transfer then have to dial back, wait again. Could you answer calls more promptly

After decades of working my way up to gold membership and any benefits that come with it, I now get a renewal for a Blue membership. Look online and see anyone joining for the first time is also a blue member. What was the point of years of contributing to this organisation?

Hi, had a flat battery on Monday...Needed roadside assistance......Called nrma as they are the only ones I know of...Was no longer a member.....Far enough I had to join....Was thinking it would be the $120 basic yearly rate. Was charged $304 + $184 for battery. I feel like they took advantage at me being desperate for help...Happy to pay for battery and one year mship ..Why does a new member have to have to wait 48 hours before they can use road service???