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NRMA Roadside Assistance

NRMA Roadside Assistance

3.7 from 313 reviews

Reviews

(187)
(14)
(9)
(28)
(75)
  • Customer Service
    3.7 (26)
  • Timeliness
    3.8 (25)
  • Job Satisfaction
    3.7 (22)

Reviewer Photos & Videos

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Worst service ever

published

Car broke down in Sydney around 8:30pm called NRMA right away and was promised assistance in 2 hours, no one came to assist so called back NRMA around 10:30pm and was informed that it may take another 3 hours?? If they can’t assist their Gold class members who is been with company over 30 years in the middle of sydney, not sure what to expect if I was in country side.. very poor service would not even rate one star if had that option...

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Job Satisfaction

Bruboy

BruboySydney Surrounds, NSW

Elderly man with bad heart and member for 56 years

published

Stuck at home with a flat tire was told service would arrive in 1-3 hours. Three hours is up and no service. Have had to cancel doctor's appointment. I can't believe how downhill NRMA has become.

Elenna

ElennaNorthern Region, NSW

Great customer service

published

very grateful for the help we had when our car broke down last weekend, Josh from Muswellbrook NRMA was more than happy to help as well as going out of his way to bring us back water from town! Hopefully there are more people out there like him!

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User

UserSydney, NSW

NRMA writes terms and conditions as they want without your approval.

published

I originally was signed up to a 1 year roadside assistance contract but then after the contract expired they automatically rolled over the contract without my consent & approval. Stay away from this company!!

Customer Service
1 comment
MyNRMA
my n.MyNRMA

Dr Regina

Dr ReginaSydney, NSW

  • 3 reviews

Charging so much and not enough staff on the road

published
1 comment
MyNRMA
my n.MyNRMA

Peggy

PeggySydney, NSW

excellent service

published

Today having a problem getting into and starting my keyless Hyundai i30 I had the need of assistance from the NRMA . The thorough gentleman by the name of Tony went to no end of trouble to make sure that my vehicle was rendered to me in perfect working order with me feeling safe and secure to go about my daily business .What a pleasant and practical gentleman. Thank you Tony .

Customer Service
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Job Satisfaction
1 comment
MyNRMA
my n.MyNRMA

Blue Moses

Blue MosesSydney Surrounds, NSW

NRMA overpriced and ripped off

published

Then NRMA privatised its insurance it immediately removed benefits for Gold members. Now we gold members need to pay extra to get the benefits that were included prior to privatisation 10+ years ago. New benefits are focussed around mobile phone apps which do not work for those with older phones.

2 comments
MyNRMA
my n.MyNRMA
Blue Moses
Blue Moses

Do the right thing and restore complimentary PREMIUM PLUS membership to all GOLD members at the time of privatisation. We were promised no loss of benefit. As a result NRMA is unreliable and dishonest.


Prompt & Courteous

published

I rang NRMA this morning, and Mark arrived sooner than expected, treated us with respect, was informative with explaining the problem and I would recommend everyone become a member of NRMA. Thankyou

Customer Service
Timeliness
Job Satisfaction
1 comment
MyNRMA
my n.MyNRMA

Hello Anne. Thanks so much for your recommendation. So grateful to hear your kind words. We're glad we did not let you down. Thanks for being an NRMA Member. - Paul

LOVE NRMA

published

So grateful for the security of having NRMA membership. They are reliable & efficient, & traveling alone it’s wonderful to know they’re there if I have any mechanical issues or a flat tyre or battery, or a mishap with my keys etc

1 comment
MyNRMA
my n.MyNRMA

Hello Kate, Thanks so much for being an NRMA Member. We are glad we can offer the peace of mind should you need us. We are here if you do. Best wishes, Paul

Great Service

published

On the way home from the airport, on a late and rainy night, when my keys wouldn't open my car door I received, great, helpful and friendly roadside service from the NRMA Team.

1 comment
MyNRMA
my n.MyNRMA

Thanks for the 5 stars Rohan. It was a pleasure to look after you. We are here if you need us again . Best wishes , Paul


NoToll

NoTollSydney, NSW

  • 2 reviews

Service so good I had to write a review

published

A flat battery necessitated a call. The initial contact was knowledgeable, polite and courteous. She advised of the App to view the proximity of the assigned patrol car. In less than 15mins James arrived and checked my vehicle confirming that is was necessary for a new battery. to avoid waiting for a battery truck James went and purchased a battery and returned promptly and installed it in no time. I have been a member of NRMA for 40 years, but with the latest technology their service has lifted to another level. Of course James made the experience a pleasure rather than a chore and I highly commend him for his knowledge and going the extra mile for me on a rainy Saturday morning. Thanks James from Warriewood.

Customer Service
Timeliness
Job Satisfaction
1 comment
MyNRMA
my n.MyNRMA

roadside service

published

On the 14th January, 2020, I requested roadside service for a flat batter. The gentleman to whom I spoke initially was very polite and courteous and took down my details competently and assured me that a patrol car would be there as soon as possible. In fact a service technician arrived within fifteen minutes. His name was Daniel and he was very courteous, pleasant and very efficient. He replaced my battery, checked the water and oil and ensured that I was able to resume my journey without any further delay. I have been a member of NRMA since 1972 and have always found the service to be of the highest standard. Thankyou NRMA I could not imagine being out on the road without your support

Customer Service
Timeliness
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1 comment
MyNRMA
my n.MyNRMA

ROBERT STUTSEL

ROBERT STUTSEL

  • 19 reviews
  • 1 like

Extremely poor performance.

published
Customer Service
Timeliness
Job Satisfaction
2 comments
MyNRMA
my n.MyNRMA
ROBERT STUTSEL
ROBERT STUTSEL

Philip A.

Philip A.Sydney, NSW

Still providing fast reliable service and comfort after more than 30 years

published

I've been a member for more than 30 years and didn't expect modern cars to need servicing, but with a flat battery and a faulty fuel gauge my Nissan Hybrid just refused to co-operate. Thankfully NRMA roadside patrolmen know a thing or two about these computer driven cars and he was able to get me going again with no fuss!

Customer Service
Timeliness
Job Satisfaction
1 comment
MyNRMA
my n.MyNRMA
Gerard McMillan

Gerard McMillanIllawarra, NSW

NRMA service was excellent

published

One day prior to leaving for the NYE celebrations our car developed engine problems. NRMA arranged a tow truck to Motor Serve centre, car repaired by 2pm NYE. That's efficient!

Customer Service
Timeliness
Job Satisfaction
1 comment
MyNRMA
my n.MyNRMA

It's always the way - and right when you are about to hit the road. Glad to hear that our roadside and car servicing team worked together and had you back on the road to enjoy your plans. Thanks for being an NRMA Member. Cheers, Paul

Unacceptable service

published

sitting on a motorway in 40 degree heat..3 young children.cant switch on aircon..waiting over an hour called to get update..after being on hold for 16min..told someone will be there shortly but refused to give time

1 comment
MyNRMA
my n.MyNRMA

Fon O

Fon OSydney, NSW

So dissapointed for the first time calling for help

published
Customer Service
Timeliness
Job Satisfaction
1 comment
MyNRMA
my n.MyNRMA

Great service

published

We had had the misfortune of requiring roadside service twice in 3 weeks. First for a trailer which had to have a bearing replaced. We were told we would have a 2 hour wait but not long after they were there and they repaired it on the side of the road. We had to call again today when our car wouldn't start. I was told it could be an hour wait but 10 minutes later they were here checked battery and replaced it all done within half an hour of calling them. We were fortunate it was our local agent and our garage so we were looked after very quickly. I can only say that NRMA at Coonabarabran is run very well by Warren and Tammy Barron and their staff. Nothing a problem for them

Customer Service
Timeliness
Job Satisfaction
1 comment
MyNRMA
my n.MyNRMA

Cathy

CathySydney, NSW

  • 2 reviews

Bloody fantastic

published

Got stranded today. NRMA road service were wonderful. Towed me out of the car park and organised a tow truck to take my car to mechanic. They were friendly and professional. Crazy if you dont have nrma road service...worth every penny

Customer Service
Timeliness
Job Satisfaction
1 comment
MyNRMA
my n.MyNRMA

Hello Cathy. I am glad we could help by getting you out of the car park and onto the mechanic. It sounds like quite the effort by our roadside team, but I am happy we could help.

Thanks for being an NRMA Member. - Paul


Lizzy b

Lizzy bSydney, NSW

  • 7 reviews

NRMA mechanic could not start my car with flat battery. My 65 year old neighbour could

published
Customer Service
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Job Satisfaction
3 comments
MyNRMA
my n.MyNRMA
Lizzy b
Lizzy b
MyNRMA
my n.MyNRMA

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Questions & Answers

Francesca Watt

Francesca Wattasked

Does NRMA offer pensioner discounts on its Gold membership

2 answers
Bruboy
Bruboy

No Idea, I am not a pensioner. Questions is probably a Dorothy Dixer I suspect.

MyNRMA
my n.MyNRMA

Thanks for your message. Whilst we do not specifically offer seniors/ pensioner discount, we do offer discounted Membership fees for our Gold Members, who have 25 years or more continual Membership. As an existing Gold Member, the discounted rate should have been applied to two subscriptions each year, which represents a saving of up to $26 per vehicle, depending on the coverage you have. For further help, please call us on 13 11 22. Paul


Ricko

Rickoasked

Does Nrma roadside offer seniors discount

2 answers
From The Gong
From The Gong

I'm not a pensioner but have been a roadside member for 21 years (a Premium member for at least the past 13 years). My partner has been a member for less than 10 years gets a $40 discount off his roadside renewal. As my renewal was at the same time and paid early, i queried about how one qualifies for a discount and got this response their customer service department a few days ago, "From time to time we do offer our members a discount, it is not always the case, if you are to receive a discount it will be offered on your renewal".

MyNRMA
my n.MyNRMA

Hello Ricko, Thanks for your message. Whilst we do not specifically offer seniors discounts, we do offer discounted Membership fees for our Gold Members, who have 25 years or more continual Membership. From time to time we do offer campaigns for both current and new Members, however we always have a discount for Gold Members. - Paul


Neville

Nevilleasked

How many kilometres free towing in Sydney

1 answer
MyNRMA
my n.MyNRMA

Hi Neville, Thanks for your question. Depending on your Membership coverage or coverage you are intending to take out, our Classic Care option would offer 20kms for metro areas with Premium Care offer 50kms . Keep in mind that towing is provided for mechanical breakdowns only and not for instances relating to damage. There are other exclusions, including if a vehicle is already at a workshop and if it has been towed already. If you are an NRMA Member, please call us on 13 11 11 to arrange. If you are looking to join up as a Member, please call us on 13 11 22. - Paul


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