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Worst service ever
Car broke down in Sydney around 8:30pm called NRMA right away and was promised assistance in 2 hours, no one came to assist so called back NRMA around 10:30pm and was informed that it may take another 3 hours?? If they can’t assist their Gold class members who is been with company over 30 years in the middle of sydney, not sure what to expect if I was in country side.. very poor service would not even rate one star if had that option...
Great customer service
very grateful for the help we had when our car broke down last weekend, Josh from Muswellbrook NRMA was more than happy to help as well as going out of his way to bring us back water from town! Hopefully there are more people out there like him!
NRMA writes terms and conditions as they want without your approval.
I originally was signed up to a 1 year roadside assistance contract but then after the contract expired they automatically rolled over the contract without my consent & approval. Stay away from this company!!
Charging so much and not enough staff on the road
In the last 6 months my car needed road side assistance at night in two different occasions due to a flat tyre/ battery. The first time not only I had to wait for 3 hours in a dark street by myself but the NRMA guy arrived cranky and not very helpful. The second time I was told that help would come within two hours ( really?) and the long wait was because there were too many broken down cars on the road. I gave up waiting as I did not want the same situation to happen again. Decided to get other people's help and cancelled the NRMA call.
Today having a problem getting into and starting my keyless Hyundai i30 I had the need of assistance from the NRMA . The thorough gentleman by the name of Tony went to no end of trouble to make sure that my vehicle was rendered to me in perfect working order with me feeling safe and secure to go about my daily business .What a pleasant and practical gentleman. Thank you Tony .
NRMA overpriced and ripped off
Then NRMA privatised its insurance it immediately removed benefits for Gold members. Now we gold members need to pay extra to get the benefits that were included prior to privatisation 10+ years ago. New benefits are focussed around mobile phone apps which do not work for those with older phones.
Service so good I had to write a review
A flat battery necessitated a call. The initial contact was knowledgeable, polite and courteous. She advised of the App to view the proximity of the assigned patrol car. In less than 15mins James arrived and checked my vehicle confirming that is was necessary for a new battery. to avoid waiting for a battery truck James went and purchased a battery and returned promptly and installed it in no time. I have been a member of NRMA for 40 years, but with the latest technology their service has lifted to another level. Of course James made the experience a pleasure rather than a chore and I highly commend him for his knowledge and going the extra mile for me on a rainy Saturday morning. Thanks James from Warriewood.
On the 14th January, 2020, I requested roadside service for a flat batter. The gentleman to whom I spoke initially was very polite and courteous and took down my details competently and assured me that a patrol car would be there as soon as possible. In fact a service technician arrived within fifteen minutes. His name was Daniel and he was very courteous, pleasant and very efficient. He replaced my battery, checked the water and oil and ensured that I was able to resume my journey without any further delay. I have been a member of NRMA since 1972 and have always found the service to be of the highest standard. Thankyou NRMA I could not imagine being out on the road without your support
Extremely poor performance.
Firstly, I am waiting a reply from NRMA Customer Service but this needs to be memorialised.
Secondly, the staff were very courteous and friendly.
My wife was driving in 42 degrees on a major highway in the Outback when about 55 km from the nearest town she hears a loud bang, sees smoke and upon stopping notices an oily substance. She calls me and I call the NRMA. I am thinking blown diff. It appeared from what my wife told me that a tow truck was needed. She drove back to a creek and under some shade trees. The NRMA operator was dead k...
Still providing fast reliable service and comfort after more than 30 years
I've been a member for more than 30 years and didn't expect modern cars to need servicing, but with a flat battery and a faulty fuel gauge my Nissan Hybrid just refused to co-operate. Thankfully NRMA roadside patrolmen know a thing or two about these computer driven cars and he was able to get me going again with no fuss!
So dissapointed for the first time calling for help
My car did not start last night when I got off the train and about to drive home. I have been with NRMA since 2014. Membership is $199 a year and I have never called once for help. This is my first time and I was left waiting for 3 and a half hour from 8 pm to 11:30 pm. I logged a call on iphone app and was told 90 mins until help arrived. After 90 mins, I called for update and was told to wait another 30 mins as help was in area and closed by. I got another text msg that help would arrive in another 45 mins. I called again and was told to w...ait and someone would come to help around 11:30pm. I was sitting in a car for 3.5 hours in total from 8:00 - 11:30 pm. I never used a service of roadside assistant before, but been paying as you advertised how good was your service. I am looking to change to somewhere else with all the insurances I have with NRMA as well. I don't recommend this company to anyone, more expensive and did not deliver as good as described when joining.
We had had the misfortune of requiring roadside service twice in 3 weeks. First for a trailer which had to have a bearing replaced. We were told we would have a 2 hour wait but not long after they were there and they repaired it on the side of the road. We had to call again today when our car wouldn't start. I was told it could be an hour wait but 10 minutes later they were here checked battery and replaced it all done within half an hour of calling them. We were fortunate it was our local agent and our garage so we were looked after very quickly. I can only say that NRMA at Coonabarabran is run very well by Warren and Tammy Barron and their staff. Nothing a problem for them
Got stranded today. NRMA road service were wonderful. Towed me out of the car park and organised a tow truck to take my car to mechanic. They were friendly and professional. Crazy if you dont have nrma road service...worth every penny
NRMA mechanic could not start my car with flat battery. My 65 year old neighbour could
I called the NRMA when my battery ran flat because I left the light on. The mechanic confirmed a flat battery, tried unsuccessfully to restart the car with a mobile battery and told me I needed a new battery or if not i would have to have the car Towed to a mechanics for the battery to be re-charged. This had happened to me previously and I have gone for the new NRMA battery option, but I was dubious as from my younger says I recalled always being able to jumpstart cars with flat batteries so I declined either option.
My 65-year-old neig...hbour started it in five minutes with jumper leads . I simply do not understand how a registered mechanic with a fully equipped vehicle could not do this. Now I am wondering whether as the NRMA now has a battery selling service, they have decided it more financially prudent just to sell you a new battery and therefore put in minimal effort trying to start flat batteries. This is terrible from financial and environmental points of view.
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Questions & Answers
Does NRMA offer pensioner discounts on its Gold membership
Thanks for your message. Whilst we do not specifically offer seniors/ pensioner discount, we do offer discounted Membership fees for our Gold Members, who have 25 years or more continual Membership. As an existing Gold Member, the discounted rate should have been applied to two subscriptions each year, which represents a saving of up to $26 per vehicle, depending on the coverage you have. For further help, please call us on 13 11 22. Paul
Does Nrma roadside offer seniors discount
I'm not a pensioner but have been a roadside member for 21 years (a Premium member for at least the past 13 years). My partner has been a member for less than 10 years gets a $40 discount off his roadside renewal. As my renewal was at the same time and paid early, i queried about how one qualifies for a discount and got this response their customer service department a few days ago, "From time to time we do offer our members a discount, it is not always the case, if you are to receive a discount it will be offered on your renewal".
Hello Ricko, Thanks for your message. Whilst we do not specifically offer seniors discounts, we do offer discounted Membership fees for our Gold Members, who have 25 years or more continual Membership. From time to time we do offer campaigns for both current and new Members, however we always have a discount for Gold Members. - Paul
How many kilometres free towing in Sydney
Hi Neville, Thanks for your question. Depending on your Membership coverage or coverage you are intending to take out, our Classic Care option would offer 20kms for metro areas with Premium Care offer 50kms . Keep in mind that towing is provided for mechanical breakdowns only and not for instances relating to damage. There are other exclusions, including if a vehicle is already at a workshop and if it has been towed already. If you are an NRMA Member, please call us on 13 11 11 to arrange. If you are looking to join up as a Member, please call us on 13 11 22. - Paul
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