NRMA Roadside Assistance

Car broke down in Sydney around 8:30pm called NRMA right away and was promised assistance in 2 hours, no one came to assist so called back NRMA around 10:30pm and was informed that it may take another 3 hours?? If they can’t assist their Gold class members who is been with company over 30 years in the middle of sydney, not sure what to expect if I was in country side.. very poor service would not even rate one star if had that option...

Stuck at home with a flat tire was told service would arrive in 1-3 hours. Three hours is up and no service. Have had to cancel doctor's appointment. I can't believe how downhill NRMA has become.

very grateful for the help we had when our car broke down last weekend, Josh from Muswellbrook NRMA was more than happy to help as well as going out of his way to bring us back water from town! Hopefully there are more people out there like him!

I originally was signed up to a 1 year roadside assistance contract but then after the contract expired they automatically rolled over the contract without my consent & approval. Stay away from this company!!

Today having a problem getting into and starting my keyless Hyundai i30 I had the need of assistance from the NRMA . The thorough gentleman by the name of Tony went to no end of trouble to make sure that my vehicle was rendered to me in perfect working order with me feeling safe and secure to go about my daily business .What a pleasant and practical gentleman. Thank you Tony .

Then NRMA privatised its insurance it immediately removed benefits for Gold members. Now we gold members need to pay extra to get the benefits that were included prior to privatisation 10+ years ago. New benefits are focussed around mobile phone apps which do not work for those with older phones.

I rang NRMA this morning, and Mark arrived sooner than expected, treated us with respect, was informative with explaining the problem and I would recommend everyone become a member of NRMA. Thankyou

So grateful for the security of having NRMA membership. They are reliable & efficient, & traveling alone it’s wonderful to know they’re there if I have any mechanical issues or a flat tyre or battery, or a mishap with my keys etc

On the way home from the airport, on a late and rainy night, when my keys wouldn't open my car door I received, great, helpful and friendly roadside service from the NRMA Team.

A flat battery necessitated a call. The initial contact was knowledgeable, polite and courteous. She advised of the App to view the proximity of the assigned patrol car. In less than 15mins James arrived and checked my vehicle confirming that is was necessary for a new battery. to avoid waiting for a battery truck James went and purchased a battery and returned promptly and installed it in no time. I have been a member of NRMA for 40 years, but with the latest technology their service has lifted to another level. Of course James made the experience a pleasure rather than a chore and I highly commend him for his knowledge and going the extra mile for me on a rainy Saturday morning. Thanks James from Warriewood.

On the 14th January, 2020, I requested roadside service for a flat batter. The gentleman to whom I spoke initially was very polite and courteous and took down my details competently and assured me that a patrol car would be there as soon as possible. In fact a service technician arrived within fifteen minutes. His name was Daniel and he was very courteous, pleasant and very efficient. He replaced my battery, checked the water and oil and ensured that I was able to resume my journey without any further delay. I have been a member of NRMA since 1972 and have always found the service to be of the highest standard. Thankyou NRMA I could not imagine being out on the road without your support

I've been a member for more than 30 years and didn't expect modern cars to need servicing, but with a flat battery and a faulty fuel gauge my Nissan Hybrid just refused to co-operate. Thankfully NRMA roadside patrolmen know a thing or two about these computer driven cars and he was able to get me going again with no fuss!

One day prior to leaving for the NYE celebrations our car developed engine problems. NRMA arranged a tow truck to Motor Serve centre, car repaired by 2pm NYE. That's efficient!

sitting on a motorway in 40 degree heat..3 young children.cant switch on aircon..waiting over an hour called to get update..after being on hold for 16min..told someone will be there shortly but refused to give time

We had had the misfortune of requiring roadside service twice in 3 weeks. First for a trailer which had to have a bearing replaced. We were told we would have a 2 hour wait but not long after they were there and they repaired it on the side of the road. We had to call again today when our car wouldn't start. I was told it could be an hour wait but 10 minutes later they were here checked battery and replaced it all done within half an hour of calling them. We were fortunate it was our local agent and our garage so we were looked after very quickly. I can only say that NRMA at Coonabarabran is run very well by Warren and Tammy Barron and their staff. Nothing a problem for them

Got stranded today. NRMA road service were wonderful. Towed me out of the car park and organised a tow truck to take my car to mechanic. They were friendly and professional. Crazy if you dont have nrma road service...worth every penny