We broke down on a very steep mountain, Mount Ousley Wollongong, with our caravan behind us. Thankful my husband was able to pull over in an emergency bay halfway up the mountain. The NRMA arrived 30 minutes after notification. The patrolman 851 Vince, proceeded to diagnose our problem with our car which was a new radiator or thermostat as it had over heated. He arranged our car to be towed & caravan to the nearest service centre & also arranged for us to get a hire car. Vince was extremely friendly, helpful & very professional. We felt we were in good hands & we can`t thank him enough.
For new members stay away from NRMA!
I called for help ..the patrol man was unprofessional .. he was yelling at me at the front of niebour !
He was rude and arrogant .he was telling me that the car doesn't start because of crampshaft sensor !but the problem was Immobilizer !!!!
The reviewer stated that an incentive was offered for this review
Motor home broke down so we were essentially stranded until mechanic could source and fit part. We were members of the Premium Plus roadside cover and very glad we were. We explained are situation and they sorted out our transport and accommodation for us after asking a few questions and confirming our answers. Exceptional service dealing with lovely people. Thank you Lisa :)
Unprofessional at its best
Been a nightmare experience with NRMA roadside assist. I had a tow service booked in at 4pm, I called multiple times the day before to change it to 5pm or 430pm.. as I needed to travel quite far to get the car ready to be towed.
They said they can't do it., and if I am late the tow truck won't wait for me..
Hearing that , I had to rush to my car, and left it on a very inconvenient place to towed at 4pm .
And after 1.5hr of waiting the tow car showed up at 530pm.
This is just unbelievable.
What has happened to the service aspect of NRMA roadside assistance?
Been a member of NRMA for 47 years, when I was younger and maintained my own vehicles (when one could) the NRMA service guys were saviors on many occasions, always helpful and keen to assist....... my, how times have changed.
Earlier this year I called the NRMA to send out a battery guy as the signs of a new battery were imminent. The pleasant young guy that came out was keen to help - for reasons known only to themselves Chrysler put the battery in the passenger side (left) front wheel well. The NRMA guy got his trolley jack and I took the wh...
Last week, my car had a tyre blowout coming off the northern section of the Harbour Bridge. Fortunately I was able to drive to a semi-safe place. Rang the NRMA, instant response from concerned lady who said only the RMT could tow me off. Police came and also apparently reported. RMT arrived shortly after. Car was towed to Albert Street North Sydney. Another operator rang and asked for location -- Waited some 45 minutes for further action. Repair operator rang to say he could not find me in Albert Street, CBD, or anywhere near.. obviously confu...sion on address. Eventually Rakish appeared,pleasant, courteous and efficient and had me back on the road in good time. Then I had text from you apologising for delay -- very much appreciated. Just one confused human error - otherwise found your operatives very helpful. JOHN PARKER
- Verified customer
NRMA money grab using the GVM for towing rule.
I am a Gold member with over 40 association with NRMA.
I have always paid my own and my children's membership with NRMA because I always trusted the society to be for the members. That is seven memberships at the Classic rate.
One of my daughters recently traded car models, a Commodore wagon to a Mitsubishi Challenger. When I was editing the vehicle on the Mymember site I noticed a window pop up and announce the vehicle was not covered for towing under the Classic coverage.
It went through an explanation about the GVM was 2700kg and Classic ...only covers up to 2500kg. How absurd is this analogy, using the GVM of a vehicle that functionally is for suburban use and coverage when being towed? Answer me this, when you are unfortunate enough to breakdown and need a tow, when would you have the car fully loaded to reach its GVM?
- Verified customer
Was GOLD, now feeling BLUE
After decades of working my way up to gold membership and any benefits that come with it, I now get a renewal for a Blue membership. Look online and see anyone joining for the first time is also a blue member. What was the point of years of contributing to this organisation?
Hi, had a flat battery on Monday...Needed roadside assistance......Called nrma as they are the only ones I know of...Was no longer a member.....Far enough I had to join....Was thinking it would be the $120 basic yearly rate. Was charged $304 + $184 for battery. I feel like they took advantage at me being desperate for help...Happy to pay for battery and one year mship ..Why does a new member have to have to wait 48 hours before they can use road service???
47 yrs with The orginal NRMA (Gold Member) "Exclusive Gold Member benefits" (This is a Laugh)
After renewing Exclusive Gold Membership on same vehicle since 2008 (Ute) without requiring any service until now, we are now told that due to the GVM on this ute our Classic Care membership doesn't allow for a free tow and we need to upgrade to Premium cover to have a tow. So two extra fees on top of our annual fee just paid $96 ($86 for the upgrade, $74 for the tow due to the GVM), the towing fee was eventually waivered after protesting). Quote from another private towing operator $120.
After the event I rang to question where this was state...
Lack of service and knowledge
I have been a member for many year and recently had to call for roadside assistance. Turns out to be a flat battery. Was told I could be jump started so I could get to work and then I should call NRMA batteries for a new battery when I get to work. Was given two prices for a new battery. When I arrived at work I called NRMA batteries and was quoted the cheaper battery. When the service person arrived with NRMA batteries he proceeded to tell me that there was not stock of the cheaper battery and offered the more expensive. Arrrrgh. Seriously what was I suppose to do. I was stuck. Roadside robbery more like it.
Merged with someone else’s file!!
In January this year, I purchased NRMA Roadside Assistance for our car. In the past few weeks, it has come to our attention that I have been linked to another person’s file due to same name and DOB. Imagine our horror when police called to alert us to the fact that my file was merged with someone in another state. If I opened my files, using my DOB and phone number as login, I can see all the details of home insurance and car insurance relating to this other woman. Totally unacceptable and downright frightening. I have made a number of phone ca...lls to rectify this, resulting in my asking for my roadside assistance to be cancelled completely. I spent 1 hour in our local NRMA sitting with a consultant who was very helpful but I still have fears this may not be all over. Really frustrated that details have not been thoroughly checked at time of roadside assistance purchase. Shocking that I can see another person’s private insurance details.
I had to call the NRMA for a battery replacement this morning - my call was handled exceptionally well by Marie; businesslike & professional, with a clear empathy for my situation. Rob arrived well within the estimated time, and was absolutely fantastic - it was very apparent that he was very skilled and knowledgeable, but he was also very personable- I thoroughly enjoyed the conversation I had with Rob, and I choose to remain an NRMA member.
I’ve been an NRMA member for 20 years. Recently had my car towed to my mechanic first tow was complimentary. When the tow was arranged I enquired about the cost of a return tow and was told that the mechanic was 2.6 kms from my address and based on that the cost would be $80.00. When I did call back to book the tow, I was told it would cost $130.00. When I quizzed further, I was told that’s what the computer said.
If I could rate Zero 0 - I would !
I'm a member of NRMA Roadside assurance, have paid my policy premiums in full. First time I've gone to use roadside assistance yesterday, as my car didn't start after work. What a joke! I think I got asked them same questions regarding my identify at least 3 times, only to hang up on the NRMA representative as 20 minutes later, I was still getting asked to confirm my identity. I was asked for a membership number, which I've never received, haven't even received any paperwork regarding my policy either, couldn't even tell you what I have. Pathe...tic service, your just a number, no personal dealings what so ever. My car is still sitting at work & I'll have to pay for a mobile mechanic to come fix etc. That's how good NRMA Roadside Assistance is lol, I paid for full premium membership relating to Roadside assistance, & this is how I was treated. Very very ordinary crap service. I even rung NRMA today to put in a complaint & cancel my policy due to scrappy service & I can't even do that? I can cancel, but they won't reimburse me? Huh? Ok, well I may as well just keep the policy, even if I don't use it, but good luck next time a vehicle needs assistance... absolute joke!!! Do not recommend nrma whatsoever, truly a crap service!!!
Having stopped at a woolworths servo in Charters towers, i accidentally added about 23 litres of super petrol to the tank of my diesel powered motorhome. After realizing my problem i contacted RACQ and they contacted NRMA to confirm my details ,having been a member for just on 62 years i was most grateful that i have my car covered but not the motorhome .Having such a long membership NR,MA allowed my vehicle to be towed to a location where i was able to empty the contaminated tank . The towing was covered for a small fee as the tow truck had to travel from Townsville over 130 kms away.A very satisfactory outcome, my next move is to cover my motorhome with road service.
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Questions & Answers
How do I cancel my Roadside assist? I bought a new car and sold my old one. The dealership has already gotten roadside assist for my vehicle so I don't want to pay again if I'm already getting it for the first few years free.
Hello Emma. Apologies for the delay here. Our Membership team would be best to speak with to discuss your options, as we may be able to suspend coverage. Please reach out to the team on 13 11 22 ( 8am - 8pm ) 7 days. - Paul
i get 20klm free towing with my membership. But the car needs to be towed 28klm. how much extra will I have to pay?
Hi Geoff, Thanks for your question. Depending on your breakdown location will determine the towing benefit that is provided as well as the problem with the vehicle. The easiest way to confirm your entitlements and if there are any excess charges is over the phone on 13 11 11. Cheers, Paul
How many free tows (under 20kms) do you get per yearly membership with Classic Care?
That’s a good question Sharon, when I read their advertising they only state Classic covers you for tows up to 20km but they don’t specify if there is a limit.
Although one would assume they will pull out a “fine print” somewhere to put an extra cost on the member at some stage in towing that exceeds a magical limit.
Hello Sharon, Thanks for your question. There is not a specific number of tows that are available under any of our Membership packages, however we offer one tow per mechanical breakdown. For example, if your vehicle was broken down due to a fuel pump issue and was towed to a mechanic or home, a second tow would not be covered as the issue has not been repaired. Keep in mind that the 20kms free towing applies in metropolitan areas, with a free tow back to the attending town in regional areas to ensure a vehicle can reach a workshop. As Gaz has mentioned there are excess charges for additional kms, after the 20kms free. For a comprehensive guide to your coverage, check out the terms and conditions guide, which is available via our website. If you need any further help, please get in touch. Cheers, Paul
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