- Sign in
- Write a review
Reviewer Photos & Videos
- 4 reviews
- 1 like
Field operators let down by sales opportunism
Over 30 years membership. Just went for o/s trip. Son has other car and battery goes flat after dark away from home. Rings NRMA and first customer service contact gives him his options, good so far. Son rings me and I advise to take out $9.99 plan. Son rings NRMA again, and is told unless he has a plan, paid for the year, he can’t get a battery that night. Being still young (20) he doesn’t know better and folds under pressure. Also, the car can’t be joined to my current membership because I can’t be talked to about it. So now son has a membersh...
Read moreip for a car he doesn’t own, having had to pay $206.00 membership fee, $116.00 for the two year roadside assistance plan, on top of the $395.00 for the battery. Any offers of Free2go, not on your life, not while there’s money like that for the having. Be looking at our membership when we get back in October.- Incentivised Review No
Terrible wait times
tried to contact roadside assist on Sat 16 July around 12:30pm to change a flat tyre, ended up on hold for over one hour, tried to book vehicle in using app and it said I had no vehicles registered even though I checked the app and it said my account was active! never got through ended up leaving vehicle catching an uber home and going back next day with a friend, lucky I was not on a deserted road in the middle of nowhere with a bunch of screaming kids !! terrible service I am cancelling my service now.
- Incentivised Review No
Hello Avon, What you've described is definitely not the level of service we are known for, and whilst delays can occur (often at a minimum) we are really sorry that we've let you down here. We'd reall...
Read morey like to look into what happened with both the response time and also why you were not able to use the my nrma app with a valid Membership. If you've not already spoken to our team, can you please send through a private message with your details (including membership #) so we can investigate further? We hope to hear from you. - Paul- Verified
Wonderful experience
A phone call to NRMA road side assistance they called around on our behalf found a tow vehicle in our area as we had broken down remote outback QLD got our vehicles back for repairs paid for accommodation whilst repairs were carried out.
- Customer Service
- Timeliness
- See all answers
Hello Craig, Great to hear that your Membership really helped out when you needed it most, but understand a breakdown can be challenging. We hope you were able to continue your trip though, but are here if you need us. - Paul
Thanks again
- 4 reviews
- 4 likes
very good service
They have come out 3 times already. been fixed perfectly each time only issue was that one of the times he had to come back, but back to normal afterwards. overall worth the money
- Incentivised Review No
Hello John, So glad we've been able to help, and also show value with our services. Thanks for being an NRMA Member. - Paul
Find out how NRMA Roadside Assistance compares to other Roadside Assistance Providers
Know better, choose better.
- 2 reviews
Charged for an extra year without my knowledge
My membership automatically renewed for another 12 months without my consent/knowledge. I purchased a new vehicle and can not get my money back for the old vehicle's membership- very unfair.
- Customer Service
- Timeliness
- See all answers
Hello CRM, We are sorry to hear that this. Keep in mind, if you had originally signed up on a direct debit, we do make mention that the payment will be deducted each year - as many Members find this a...
Read more convenient option. Any direct debits must also receive consent when setting up. Prior to the renewal of the Membership though, it is standard procedure to notify a Member, even on direct debit, that the renewal is due and for direct debit Members- notification payment will be taken before a set date. This is sent via the Members preferred channel, either mail or email. It's not standard for us to not advise of this at all, but we're also happy to try and assist with a solution too. Please feel free to call our Membership Team on 13 11 22 so we can discuss your options. - Paul- 2 reviews
great service
I just had Wes ..Patrolman 900 out to install a new battery...the car was located in a difficult place at the back of an underground apartment and battery was in boot ..all trim had to be removed but he knew what he was doing...he checked car right over and pumped up deflated tyre...he went above and beyond the service level...I will certainly be renewing my Gold membership after this experience...
- Customer Service
- Timeliness
- See all answers
Hello Lorraine, Sorry for our delay here. Thanks so much for letting us know about your experience and how great a help Wes was too. It's definitely great to know that patrols like Wes are there to he...
Read morelp and gladly do, for our Members. Thanks so much for being an NRMA Member. We are here if you need us again. - Paul- 2 reviews
- 2 likes
Appreciation
I have just had James from NRMA roadside assist open my car as I locked the keys inside it, I cannot express my great fullness enough to NRMA for hiring such a lovely human being. Alice for her patience with me when logging my call. Thank you so very much Alice and James.
- Customer Service
- Timeliness
- See all answers
So glad to know we could help rescue your keys. Thanks for being an NRMA Member. - Paul
- 2 reviews
- 3 likes
Answer your phone!
Called NRMA a few backs on a freezing Friday evening after I locked my keys in the car…. (along with my warm jacket!) was on hold for 25 minutes listening to repeated recordings telling me to ‘ stay calm etc..’! By the time I got to speak to someone I was anything but calm! Been a member for over 20 years and it’s clear your services have diminished! Oh and before you respond it was just a regular Friday, not a holiday weekend … also why would the operator want to know if my keys were in the ignition or on the seat? Seriously!
- Customer Service
- Incentivised Review No
Hello Lou, We are truly sorry for the inconvenience caused, and we’re working to ensure that such an occurrence doesn’t happen again. As a Member for 20 years, I am sure you've experienced our service...
Read more in the past and know we've always been there to help as quick as possible. As we continue to get back on the road, increased traffic and adverse weather in some parts of the state meant that we received an unprecedented volume of requests for help.Service second to none
I recently had need of NRMA roadside assist when I found myself stranded late at night in a car park in the upper Blue Mountains.
From first contact with the telephone operator I felt confident that I was in good hands and apart from the bitter cold everything would be alright.
Mine turned out to be a multi pronged approach from NRMA culminating in the retrieval of my vehicle by the most capable, professional and reassuring driver named Patrick.
I’m in his debt and thank him and NRMA for exceptional service.
- Customer Service
- Timeliness
- See all answers
Hello Amanda, So sorry for any delay in reply here, but we really wanted to make sure we took the time to say thank you. I can imagine that location was less than ideal, but we're happy to know you we...
Read morere in good hands from your original call right down to the retrieval of your vehicle. Thanks for being an NRMA Member. - PaulFind out how NRMA Roadside Assistance compares to other Roadside Assistance Providers
Know better, choose better.
Heartfelt Thanks
Many thanks to NRMA and the patrol who pulled me out of the mud today. Not a simple job since I'd succeeded in bottoming the car on its floor pan but the patrolman arrived within 15 minutes of my call for help and had me out and moving within minutes Your blood's worth bottling.
- Incentivised Review No
Hello Rod, We are so glad to hear we could help get you out of the mud today. Our people are always here to help, so can count on the NRMA if you need a hand once again . Thanks for being an NRMA Member. - Paul
One big scam company
Facts - they provide two options yearly or monthly. Both you are stuck for a whole year. Cant cancel a subscription. Its the Only subscription based product in the entire world you cant cancel in the year 2022. Talk about desperate for money. They Hide all their terms and conditions away where you dont notice them.
They Will keep a car on nrma roadside even though you dont own it or the car being in your name.
They will commit fraud by making you still pay for a service on a vehicle no longer in your name or owned by you. I've informed ACC a...
Read morend NCAT and getting a lawyer for the fraud going on with my name. Best to get your roadside with your insurance company. At least than you can cancel the service on cars no longer under your name or owned by you.- Customer Service
- Timeliness
- See all answers
Hello Corbin, We're sorry to hear you still remain unhappy with our policy and information surrounding our coverage options. It is really disappointing to hear. We understand your issue has already be...
Read moreen reviewed and apologise we could not meet your expectations on this occasion. We do make every effort to provide all of the relevant information around our Membership options, which states payment will be debited each month for a minimum period for 12 months, when taking out the monthly payment plan.- 2 reviews
- 1 like
Does the mechanic from NRMA road side assist actually work for them.
Got a NRMA road side assist mechanic come to my driveway work on my car and promptly destroy it , blew up my engine on my M5 as he was incompetent.
Filed a complaint and got a lawyer and were advised my claim for damages should be to the mechanic who attended as he is not employed by the NRMA but merely a contractor.
101 years of trust down the toilet with my car.
You see this guy turned up in an ZBRMA truck , dressed in an NRMA uniform so i think fair to say I'm dealing with the NRMA, not so.
So it's lucks a lottery what imbecile turns up an...
- Customer Service
- Timeliness
- See all answers
We are sorry to hear about your experience Murphy. We understand the matter is being looked into and trust that the relevant parties will continue to communicate to provide an outcome. In regional are...
Read moreas, we do rely on our contracted Country Service Centres to provide roadside assistance to our Members 24/7. For more information on how roadside assistance is provided, please view our terms and conditions, which are available via: https://www.mynrma.com.au/general-conditions . - PaulTo be honest , Regional , city no distinction , Joe blogs did not turn up to my place in his Joe blogs truck , it was an NRMA truck and a man , not a mechanic dressed in an NRMA uniform, where was it...
Read more advised i read terms and conditions. They represent you and your brand , its NRMA i pay not Joe Blogs , take responsibility for this lying imbecile who in a matter if time if allowed to continue will destroy your brand , incompetence is one thing but lying in collusion is an entirely different circumstance and this i will fight and prove until it gets to the Suoreme court if necessary and the media take an interest in such appalling behaviour and are aware on what's going on as I'm sure like me they don't . Ps this is Port Macquarie a small city not central Australia, how do you qualify fools and it turns out liars like i was so fortunate to encounterFind out how NRMA Roadside Assistance compares to other Roadside Assistance Providers
Know better, choose better.
- 2 reviews
- 2 likes
Refused to provide service because road was "too dangerous at night".
The road was a 2WD dirt road near Casino NSW. Most roads near Casino are dirt - and the road in question is easily navigated by 2WD and has little traffic. It was around 8:00pm on a Sunday night, and NRMA expected us to sleep overnight (whether or not we had supplies) and wait for assistance in the morning. My confidence in whether NRMA will condescend to assist you promptly when you are in country areas is eroded (and Casino is certainly not remote by Australian standards).
- Incentivised Review No
Hello Philip, Thanks for taking the time to share your feedback. We note that we've already discussed this matter at length last year, including reviewing a call recordings with the listed Member to u...
Read morenderstand the safety concern from the Member broken down at the time as well as the risk involved with attending. Unfortunately our decision has not changed and remains the same. We do make reference to areas covered section 12 (page 31) in our Membership Terms and Conditions guide, which states:Above and Beyond
I had such a good experience this morning with Roadside assist. I've had probably a dozen call outs over 25 years of driving and they've all been good, but this morning he went above and beyond the expected help. I put unleaded in my diesel and realised before I started the engine luckily. It's an automatic tow to have the tank drained, but this guy felt it worth trying to fix himself and saved me a lot of time (before the long weekend) and $500. Thanks!
- Customer Service
- Timeliness
- See all answers
Hey Jason, We're sorry we have not responded sooner, but really wanted to make sure we took the time to thank you for sharing. It's so great to know that you did not drive and called for help immediat...
Read moreely to ensure there was no further damage. Hopefully your car is still good to go once again, but we are here if you need us. - PaulHit and miss - beware of terrible patrolman
Had a great experience in remote NSW two years ago, he seemed knowledgeable, very helpful. I wouldn't consider myself a mechanic but I do know the basics and can tell when someone else has no idea.
Recently had some slow starts in my ute. Figured it was the battery, and yep was reading 10v on the multimeter with the motor off. Doubted it was the alternator based on the vehicle's age and KM and how it was driving. Thought I'd get NRMA out to replace it while I was home instead of getting stranded at Supercheap, and maybe they could test the ch...
Read morearging system while they're at. Young bloke came out, seemed disinterested and not particularly knowledgeable in 12v. He was convinced it was the alternator. Yea, the battery would read 14v while the car is on... that doesn't mean the battery is 'holding charge'. Why wouldn't you run a proper diagnostic? That's why you have 300 dollar equipment and I don't. Then gave me the terrible advice to 'leave the car on for half an hour to charge the battery'. Hopeless. My mechanic fit me in next morning. Lo and behold, need a new battery. Like I said. So basically I wasted time with NRMA then a day off work for the mechanic when I could have just gone to Supercheap on the way home the day before, bought a battery, and put it in myself. Cancelling my membership, the skillset of the patrolman is too unreliable. This guy must be leaving people stranded all over the place. Apart from that, he also seemed disinterested in listening to me. Incompetent and arrogant is not the type of 'mechanic' you want when you're stranded somewhere.- Customer Service
- Timeliness
- See all answers
Questions & Answers
Hi Ive just updated the vehicle covered by roadside assistance on my existing membership. I swapped cover from one of my cars to the other. How long before roadside assistance applies to the updated car?
Does NRMA still have the 5 year renewal option for Roadside Assistance?
I don’t know.
Thanks for your question. Unfortunately we no longer provide this option, and only provide 12 monthly renewals which can be paid monthly or as an annual payment.- Paul
Thanks everyone, I thought it was a great feature, so I'm disappointed it is no longer an option. I only hope that NRMA reconsiders this in the future....even a 3 year option. Anyway thanks for the information.
Road travel from cairns to Corowa nsw what road should I take
Hello Ray, We're sorry we missed this question. The best way to plan any road trip is to always check LiveTraffic.com as this site provides any road closures and issues in real time. - Paul
Get an answer from our members and MyNRMA representatives
Details
- ABN: 77000010506
Other Roadside Assistance Providers
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hello Windvane, We are really sorry to hear that you’ll be reviewing your Membership with us based on this recent experience. We are here to help, and as a Member service – we want to ensure all of ou...
Read morer Members are covered and on the correct level of coverage, to avoid any additional expenses such as towing excess in the event we cannot mobilse a vehicle. I can understand the situation was made more difficult as there was not coverage on the vehicle, and the team were unable to add the vehicle to your Membership without speaking to you directly. Please note that it is also possible to add a vehicle to an NRMA Membership for the vehicle owner, but also the primary driver.