NRMA Roadside Assistance

NRMA should be reported and referred to every court and tribunal in the country. They need prosecutions and penalties for their behaviour in the same way ANZ, Woolworths and other criminal organisations behave. I cancelled my NRMA Roadside because on several occasions I had to pay for towing because it was more than 100kms. This was illegal… Read more

because under my membership, premium cover, I have unlimited kms for manor mechaniql breakdown, thats it. It diesnt vary, it doesn'tchange, it doesn't depend on whatever extra points i haveor whatever stupid excuse customer service will make up next. This was an organised and deliberate fraud being operated by NRMA. No customer service person would actually answer my questions about towing and would give deliberately misleading answers when I asked then about my premium cover inclusions. When I asked why I paid for towing, they said it depends on what decision was made at the time. It does not "depend" . Unlimited kms for major mechanical breakdown which incmudes a failed gearbox, a failed cylinder, it means the car cannot be driven. They lied and lied about what was said in the recorded conversation, they said my husband refused a roadside inspection because he was in a hurry. That was a blatant lie. He did not! They should be charged and penalised for this conduct. My dispute with them went on for weeks, when customer service was so terrible. They use the duress you are under at the time against you and rush ypu into things while they make you wait hours. I was told once because the call centre sent the roadside assistance to Whittingham BP when I was actually at Muswellbrook. I waited 3 hours! I blew a tyre near Liddell and the tow truck driver took me to Muswellbrook. Then when [Name Removed] arrived, he said I needed wheel bearings, all my tyres were low, etc etc, it took about 4 hours to get a tyre change! I should have just done it myself! I had to cancel my roadside memberships because of [Name Removed] in Muswellbrook/Aberdeen. He should not be allowed to be currently operating. But he still is. I tell you what he is earning his reputation in this town. He makes you wait excessively, hours for call outs, while he stands out of the front of Repco chatting to his friends, he scams you saying your car needs to be towed, if you need a tyre change he will say you need to be towed to his business, he didn't even connect the volt meter to the battery terminals, he just said its dead and needs to be towed! When i called my husband he was like a bat out of hell and took off got in his vehicle and sped away, just left me standing there, i called after him, i said hang on what do i do? He saidits gotta be towed, its gotta be towed! I said what? He said, ive alreadycalledthe call centre! And he sped away, he hadn't at alland the times he logged were totally wacked. He justtook off.. he evenhad the Audacityto be wearing nothingbut Repco branded uniform whenhe turned up. It was shocking . He said you need to be towed to his business which is [Name Removed] Automotive at Repco and attempts to sell you everything you do not need They lie and lie about your membership, saying they have issued the refunds, when they know they haven't AND will demand membership renewal at the same time before they are due And now just recently, I am angry, very very angry. Today I just paid over $200 to replace my battery at another auto retailer because i REFUSE ato use NRMA anymore. BUT that battery was actually covered under warranty at the time it first went on the fritz. The day I called NRMA to check and test my battery and get a jump start. The NRMA BATTERY was in fact UNDER WARRANTY!!!! But no, I was sent [Name Removed]!!!! If I was sent a normal NRMA ROADSIDE person, that battery would have been covered!!!! NRMA need to be reported, prosecuted and convicted for these type of business practices. I suggest if you have experienced anything like I have please don't just cancel your membership, please report this conduct. Please check your batteries because I have no doubt NRMA would have stuffed me around back then and [Name Removed] would have sold me some battery from Repco. I have been referred to mediation by productreview with NRMA but I don't want spend the next 6 weeks in some bizarre dispute quoting refunds have been made when they couldnt even provide transaction or remittance details. Sick and tired of the lying and the scams. I paid good money for 2 premium roadside memberships and used to only use NRMA batteries. Not anymore!

My car suddenly stopped in Arncliffe due to battery failure in the evening on 22 April 2026. NRMA Road Assistance organized two towings and one technician inspection within 4 hours. Zonain who drove the second towing vehicle was most impressive. He was very professional, helpful and friendly. His work was very efficient.

I love there App as you can see exactly how far away your assistance car is plus it gives you the option to notify if you feel unsafe or have kids/animals with you. Service people are also friendly, fast & knowledgeable

Am so thankful of NRMA Team member attending my home at Gymea this evening. I was concerned about the tyre pressure levels due to not being able to drive for some months. Michael not only checked the above however, offered to with the oil/water and battery. Also helpful suggestions. Am very appreciative of Michael's kindness and patience. Show reply

Bad experience. I signed up because the ads clearly said “Start your free trial,” which is exactly what I did. After one month I cancelled, only to realise I had apparently been locked into a 12-month contract without ever being clearly told. I… Read more

have never spoken to anyone directly, and none of the emails I received explained that cancelling after the trial would still lock me into a yearly commitment. The only mention seems to be hidden in very small fine print, which feels misleading considering the advertising focuses on a “free trial.”

Now I’m told my payments will only start in two months, but I’m already locked in for a full year. That is extremely frustrating and does not feel transparent or customer friendly.

Very disappointing experience.

As a 50 yrs Gold member made a recent lock out call in western Sydney. According to my own mechanic of 20 yrs I was given completely wrong advice about a trivial cooling system issue (separate to the lock out issue.) The NRMA employee was extremely… Read more

keen that I use his recommended towy for clearly false advice. I was assured by the South Asian employee that my car would be unlikely to get me home to the Blue Mts on a wet Sunday night with no local taxi service from the rail. In over 50 yrs of membership I have never before been given such fictitious advice. When I called to complain to Head office I was fobbed off & the promised return call never eventuated. Avoid LIKE THE PLAGUE , USE ONE OF THE MANY MORE HONEST SIMILAR SERVICES. Clearly locals have been sacked to employ cheapy 3rd World contract day labour.

My Tesla M3 decided to have a “critical issue” and play dead on Level 5 underground at the QVB Sydney carpark. A Patrolman arrived within an hour on Saturday night. Stayed an hour, tried his best. Advised the car will need towing and the Patrolmen would return in the morning. Two Patrolmen arrived Sunday morning between 8:00am and 8:30am. Very… Read more

polite but out of their wheelhouse. Extremely nice guys but unable to help and organised other Patrolmen to attend. Two more Patrolmen arrived Sunday around 9:00am, Nick and Colin. Absolute geniuses. They managed to get the car enough temporary power to open the doors and put the car into tow mode to release the wheels lock. They then put a tow strap between their van and my car and managed to safely get it up onto the street, York Street Sydney. They then stayed with me and organised a flat bed tow truck. Tow truck arrived about 10:00am, driver was Paul who was also a genius. Safely delivered my car to the Tesla Alexandria secure carpark for attention tomorrow.

I had a remarkable experience with NRMA roadside assistance. After enduring an incredibly frightening experience of breaking down on a busy freeway with not enough room beside the road to completely exit the left lane, I was helped through it by a very kind NRMA phone operator who stayed with me on the line until help arrived. She also called the… Read more

police for me (at my request) after I witnessed a near-miss with two cars swerving wildly. I was eventually towed to safety by a couple of super-efficient RTA Incident Response guys, and my welfare checked on by a policeman attending the scene. The two NRMA guys (Craig and Will) who met my car at the safe spot were wonderful and I'll never forget their friendly, caring and good-humoured support. They were highly efficient and professional while checking my car, yet the whole time maintaining a fun-loving , jokey banter which shifted my state from highly upset and shaken to having a giggle and seeing my predicament in a new light. I felt supported and less alone. I was very impressed with their people skills. Especially when I realised that their "we're just a couple of clowns" attitude was a deliberate choice. They revealed that their intention with each job is to "help people who are having a bad day to feel better...to cheer them up with humour." Diagnosing the car problem was just one part of the job, but Craig said the whole reason he loves his job is the human interaction and that he gets to make a difference by helping people. I'm truly grateful for their kindness and humanitarianism. How lucky we are to have such great people in the world. Thank you.

SCAMMERS / FRAUDALENT I have been a roadside member since my first car in 1997 and have always had premium top cover. They are running a scam at the moment saying you only have 100km o f included towing, and refuse to answer questions about your… Read more

membership inclusions. As a premium member i have unlimited kilometres for major mechanical breakdown. I always have. My husband did not know this when the clutch failed and had to get towed home more than 200km...they charged him. I queried this and the nonsense response, the promises of a refund which has never been made. AlsoBEWARE of raodside assistance in Muswellbrook. They are taking the p1ss. I needed a jump start and battery test as i left the headlights on, flat battery. It took over 2 hour, no jumpstart, no battery test, he told me the car was completely dead and needed to be towed, then told me it was completely out of oil, and also i needed a new tyre. ABSOLUTE STUFF AROUND. My comlaint has been ongoing about everything since 19 August. Since then customer service has completely lied about the recorded phonecall when my husband needed towing and everything since. They then demanded payment for my membership renewal for both vehicles. I asked for the manager and to escalate my complaints, the gentleman became uncomfortable and terminated the phone call. I have reported ALL of the above to AFCA, Scamwatch, and the ACCC for providing fraudulent mechanical advice. I can not believe how BAD the NRMA has become. They have done absoloutely nothing with my complaints, have never issued the refund even though they say its been made, the refuse to provide dates, receipts or transaction information. CANCEL your memberships and go somewhere else. You'd be better off asking strangers for H E L P

Excellent service prompt and arrive under the estimated time. very polite and got my car started quickly, gave some helpful advice and things to look for and get done to help with the problem totally happy with this whole experience Thank you all concerned

Whilst I had a minor gripe with the app, who refused to recognise me - once I got on the phone, my experience with NRMA roadside assistance was fantastic. They told me someone would be there in up to 90 minutes - he arrived in 9 minutes! He was kind, courteous, knowledgeable and professional. He took his time diagnosing the problem, plugged in… Read more

his diagnostic computer to check the error codes and was able to show me where I had a leak coming from. He followed me home to make sure we got there safely, and gave me great advice about following up with my regular repairer. He was someone that made me and my grandaughter feel safe and confident with.

The representative over the phone was clear, concise and friendly, the man arrived in the exact time frame I was quoted, he replaced my flat tyre very quickly and was very pleasant and friendly. He even helped me re-pack my boot after having to unload everything to access the spare tyre

The Roadside Assistance is great. However the membership has increased for two cars from $241 to $274 (an increase of 13.7%). How does the NRMA justify such an increase. I would recommend anyone with a new car to cancel their membership, save the fee, and pay the $260 to the NRMA in the unlikely event of a breakdown.

This service is is an absolute joke. I've rung them twice in the last 6 months once after dark to report a open ladder in the fast lane north bound on the M1and just got redirected over and over again until I ended up just hanging up. Then today I rang them after my car broke down in a high risk spot on the M1 southbound near Springwood, only to… Read more

be told there was nothing they could do and I would have to try and organise a tow company to come and remove. What's the point of having a service like this. PATHETIC

Would like to give 0 starts if I could. Stay away from them. They will lock you into a contract and force you to pay payments for a year. There is no way to cancel the plan. Very shady policy. I didn't use their assistance even once in the 4 months that I have paid the monthly payments for and so I do not see it worthwhile continuing. They are not letting me cancel.

I was so happy with a quick response from NRMA operator when my car broke down. They sent a tow truck in les than half an hour straight to my home. Thank you so much for your help NRMa team.

NRMA came through when I really needed them. My 2007 Subaru Liberty had a flat battery and I was completely stuck. The patrol arrived quickly, ran a full diagnostic on the battery, supplied and fitted a replacement on the spot, and even handled all the warranty coverage without any hassle. The technician was professional, clear in explaining what… Read more

had failed, and made sure the car was fully tested before leaving. It turned a stressful situation into a smooth, sorted experience. Highly recommended. Thanks Scott, and watch out for those Ute's running from the law.

The tow truck service was fantastic. The driver was experienced and very friendly, he helped put me at ease and handled everything smoothly, even though my car was in an awkward position. However, the technician who attended the day before didn’t address the starting issues or the strong fumes inside and outside the car. In the end, arranging the tow was exactly what I needed to get the car to the City Ford service centre for proper attention.

NRMA always offer amazing and reliable assistance and help. Their communication is fantastic and I always feel reassured that I will be helped in a trustworthy and dependable manner. From the customer support service to the mechanic to the tow truck driver, I cannot fault their assistance and service. Kind, knowledgeable, helpful and friendly…I couldn’t ask for anything more.

I recommend nrma for them over 25 yrs service Always quick to take my call Understanding my breakdown and what to do Never been stranded I’ve always used there resources and suggestions replacing parts needed Highly recommended

I had to stop due to engine overheating issue in the middle of Pacific Motorway where its speed limit is 110km per hour. It was a very stressful situation but NRMA guided me how to keep myself safe and organised a tow truck as early as practically possible. Tow truck arrived on time and took my car and me back home safely. This would be the 3rd time of NRMA saved me and my car. Thank you NRMA.