NRMA Roadside Assistance

Over 30 years membership. Just went for o/s trip. Son has other car and battery goes flat after dark away from home. Rings NRMA and first customer service contact gives him his options, good so far. Son rings me and I advise to take out $9.99 plan. Son rings NRMA again, and is told unless he has a plan, paid for the year, he can’t get a battery that night. Being still young (20) he doesn’t know better and folds under pressure. Also, the car can’t be joined to my current membership because I can’t be talked to about it. So now son has a membersh...

tried to contact roadside assist on Sat 16 July around 12:30pm to change a flat tyre, ended up on hold for over one hour, tried to book vehicle in using app and it said I had no vehicles registered even though I checked the app and it said my account was active! never got through ended up leaving vehicle catching an uber home and going back next day with a friend, lucky I was not on a deserted road in the middle of nowhere with a bunch of screaming kids !! terrible service I am cancelling my service now.

A phone call to NRMA road side assistance they called around on our behalf found a tow vehicle in our area as we had broken down remote outback QLD got our vehicles back for repairs paid for accommodation whilst repairs were carried out.

They have come out 3 times already. been fixed perfectly each time only issue was that one of the times he had to come back, but back to normal afterwards. overall worth the money

My membership automatically renewed for another 12 months without my consent/knowledge. I purchased a new vehicle and can not get my money back for the old vehicle's membership- very unfair.

I just had Wes ..Patrolman 900 out to install a new battery...the car was located in a difficult place at the back of an underground apartment and battery was in boot ..all trim had to be removed but he knew what he was doing...he checked car right over and pumped up deflated tyre...he went above and beyond the service level...I will certainly be renewing my Gold membership after this experience...

I have just had James from NRMA roadside assist open my car as I locked the keys inside it, I cannot express my great fullness enough to NRMA for hiring such a lovely human being. Alice for her patience with me when logging my call. Thank you so very much Alice and James.

Called NRMA a few backs on a freezing Friday evening after I locked my keys in the car…. (along with my warm jacket!) was on hold for 25 minutes listening to repeated recordings telling me to ‘ stay calm etc..’! By the time I got to speak to someone I was anything but calm! Been a member for over 20 years and it’s clear your services have diminished! Oh and before you respond it was just a regular Friday, not a holiday weekend … also why would the operator want to know if my keys were in the ignition or on the seat? Seriously!

I recently had need of NRMA roadside assist when I found myself stranded late at night in a car park in the upper Blue Mountains.
From first contact with the telephone operator I felt confident that I was in good hands and apart from the bitter cold everything would be alright.
Mine turned out to be a multi pronged approach from NRMA culminating in the retrieval of my vehicle by the most capable, professional and reassuring driver named Patrick.
I’m in his debt and thank him and NRMA for exceptional service.

Many thanks to NRMA and the patrol who pulled me out of the mud today. Not a simple job since I'd succeeded in bottoming the car on its floor pan but the patrolman arrived within 15 minutes of my call for help and had me out and moving within minutes Your blood's worth bottling.

Facts - they provide two options yearly or monthly. Both you are stuck for a whole year. Cant cancel a subscription. Its the Only subscription based product in the entire world you cant cancel in the year 2022. Talk about desperate for money. They Hide all their terms and conditions away where you dont notice them.

They Will keep a car on nrma roadside even though you dont own it or the car being in your name.

They will commit fraud by making you still pay for a service on a vehicle no longer in your name or owned by you. I've informed ACC a...

Got a NRMA road side assist mechanic come to my driveway work on my car and promptly destroy it , blew up my engine on my M5 as he was incompetent.
Filed a complaint and got a lawyer and were advised my claim for damages should be to the mechanic who attended as he is not employed by the NRMA but merely a contractor.
101 years of trust down the toilet with my car.
You see this guy turned up in an ZBRMA truck , dressed in an NRMA uniform so i think fair to say I'm dealing with the NRMA, not so.
So it's lucks a lottery what imbecile turns up an...

The road was a 2WD dirt road near Casino NSW. Most roads near Casino are dirt - and the road in question is easily navigated by 2WD and has little traffic. It was around 8:00pm on a Sunday night, and NRMA expected us to sleep overnight (whether or not we had supplies) and wait for assistance in the morning. My confidence in whether NRMA will condescend to assist you promptly when you are in country areas is eroded (and Casino is certainly not remote by Australian standards).

I had such a good experience this morning with Roadside assist. I've had probably a dozen call outs over 25 years of driving and they've all been good, but this morning he went above and beyond the expected help. I put unleaded in my diesel and realised before I started the engine luckily. It's an automatic tow to have the tank drained, but this guy felt it worth trying to fix himself and saved me a lot of time (before the long weekend) and $500. Thanks!

Had a great experience in remote NSW two years ago, he seemed knowledgeable, very helpful. I wouldn't consider myself a mechanic but I do know the basics and can tell when someone else has no idea.

Recently had some slow starts in my ute. Figured it was the battery, and yep was reading 10v on the multimeter with the motor off. Doubted it was the alternator based on the vehicle's age and KM and how it was driving. Thought I'd get NRMA out to replace it while I was home instead of getting stranded at Supercheap, and maybe they could test the ch...