NRMA Roadside Assistance

We broke down on a very steep mountain, Mount Ousley Wollongong, with our caravan behind us. Thankful my husband was able to pull over in an emergency bay halfway up the mountain. The NRMA arrived 30 minutes after notification. The patrolman 851 Vince, proceeded to diagnose our problem with our car which was a new radiator or thermostat as it had over heated. He arranged our car to be towed & caravan to the nearest service centre & also arranged for us to get a hire car. Vince was extremely friendly, helpful & very professional. We felt we were in good hands & we can`t thank him enough.

Flat battery, mechanic Fraser, Tweed Heads was here within 40 minutes very friendly & professional. Even put water in the car & checked other concerns in the motor for me.
Anne Maree Rynehart

I called for help ..the patrol man was unprofessional .. he was yelling at me at the front of niebour !
He was rude and arrogant .he was telling me that the car doesn't start because of crampshaft sensor !but the problem was Immobilizer !!!!

Motor home broke down so we were essentially stranded until mechanic could source and fit part. We were members of the Premium Plus roadside cover and very glad we were. We explained are situation and they sorted out our transport and accommodation for us after asking a few questions and confirming our answers. Exceptional service dealing with lovely people. Thank you Lisa :)

Been a nightmare experience with NRMA roadside assist. I had a tow service booked in at 4pm, I called multiple times the day before to change it to 5pm or 430pm.. as I needed to travel quite far to get the car ready to be towed.
They said they can't do it., and if I am late the tow truck won't wait for me..
Hearing that , I had to rush to my car, and left it on a very inconvenient place to towed at 4pm .
And after 1.5hr of waiting the tow car showed up at 530pm.
This is just unbelievable.

On the rare occasions that I have needed my roadside service, I have found nrma to be easy to deal with and have been happy with their service so far..

After 7 years member I'm Feeling very dispointed - been letting down badly from NRMA due to my lost of car keys ! I didn't get any help !! I'm covered for key cut plus Wich is the biggest lie !

Wish you would bother to process calls more quickly. It's very frustrating 35mins on phone. Hung up on on transfer then have to dial back, wait again. Could you answer calls more promptly

After decades of working my way up to gold membership and any benefits that come with it, I now get a renewal for a Blue membership. Look online and see anyone joining for the first time is also a blue member. What was the point of years of contributing to this organisation?

Hi, had a flat battery on Monday...Needed roadside assistance......Called nrma as they are the only ones I know of...Was no longer a member.....Far enough I had to join....Was thinking it would be the $120 basic yearly rate. Was charged $304 + $184 for battery. I feel like they took advantage at me being desperate for help...Happy to pay for battery and one year mship ..Why does a new member have to have to wait 48 hours before they can use road service???

I have been a member for many year and recently had to call for roadside assistance. Turns out to be a flat battery. Was told I could be jump started so I could get to work and then I should call NRMA batteries for a new battery when I get to work. Was given two prices for a new battery. When I arrived at work I called NRMA batteries and was quoted the cheaper battery. When the service person arrived with NRMA batteries he proceeded to tell me that there was not stock of the cheaper battery and offered the more expensive. Arrrrgh. Seriously what was I suppose to do. I was stuck. Roadside robbery more like it.

I had to call the NRMA for a battery replacement this morning - my call was handled exceptionally well by Marie; businesslike & professional, with a clear empathy for my situation. Rob arrived well within the estimated time, and was absolutely fantastic - it was very apparent that he was very skilled and knowledgeable, but he was also very personable- I thoroughly enjoyed the conversation I had with Rob, and I choose to remain an NRMA member.

I’ve been an NRMA member for 20 years. Recently had my car towed to my mechanic first tow was complimentary. When the tow was arranged I enquired about the cost of a return tow and was told that the mechanic was 2.6 kms from my address and based on that the cost would be $80.00. When I did call back to book the tow, I was told it would cost $130.00. When I quizzed further, I was told that’s what the computer said.

Having stopped at a woolworths servo in Charters towers, i accidentally added about 23 litres of super petrol to the tank of my diesel powered motorhome. After realizing my problem i contacted RACQ and they contacted NRMA to confirm my details ,having been a member for just on 62 years i was most grateful that i have my car covered but not the motorhome .Having such a long membership NR,MA allowed my vehicle to be towed to a location where i was able to empty the contaminated tank . The towing was covered for a small fee as the tow truck had to travel from Townsville over 130 kms away.A very satisfactory outcome, my next move is to cover my motorhome with road service.