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RAC Roadside Assistance

RAC Roadside Assistance

2.6 from 15 reviews

See the Best Roadside Assistance Providers in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
6
4 star
0
3 star
0
2 star
0
1 star
9

Teaspoon

TeaspoonPerth, WA

  • 10 reviews
  • 10 likes

Awesome!!!!

published

RAC thank you so much!! today somehow I managed to lock my car with bag and keys inside. I have no idea how?? but then went into a panic because my Dog Beamish was inside with all windows shut!! thank god it was not sunny but I was panicking. I phoned the RAC and they were fantastic they made it high priority and a guy was there in 20mins. the RAC phoned me twice to keep me posted. Beamish is home safe and sound now but
I just want to let everyone know amazing the RAC were and thank them for their understanding and kindness.

Customer Service
Timeliness
Job Satisfaction

Excellent service

published

Broken down (transmission) 29k the other side of Penong. Had several conversation with recovery centre and cannot thank Katherine, Sally and Naomi enough for their assistance in getting us to the closest Jeep service centre which was in Adelaide. Never travel without Ultimate plus cover.

Customer Service
Timeliness
Job Satisfaction
TAMC

TAMCPerth, WA

Fees for no service

published

This year, I forgot to pay for RACWA Roadside Assistance, which was due at the end of March. I realized it wasn't paid at the end of June when the car failed to start. I paid the account online immediately and phoned RACWA the next day asking for roadside assistance to get the car going. They told me I would have to pay an additional $100 even though my annual payment had been backdated to the end of March.
Isn't that fees for no service???
I will switch to another roadside assistance provider when the current cover lapses (March next year).

Paul

PaulPerth, WA

  • 11 reviews
  • 3 likes

Saved me a lot of times

published

Never had an issue.
I pay my yearly fee and forget about it.
If something does go wrong i have peace of mind if i am away from home.
Would recommend to those of us less mechanically minded.


Ranj

Ranj

  • 2 reviews

Questionable roadside assistance

published

Had a flat battery in the middle of CBD. Waited an hour and half and called again. It seems the mechanic had additional 3 jobs ahead of me and will take additional an hour and half. It seems I could get it towed, which would need an hour wait time. What happens if you stuck in remote location? Will you ever get help?
In my case finally battery world helped.
Somehow I feel I was put behind because I denied buying the battery.


Mr S

Mr SPerth, WA

  • 6 reviews
  • 6 likes

Rip off

published

My partner had a flat battery in her car recently, rang on our roadside assistance. They quoted me $290 to come around and put in a battery for a little 4 cylinder hatchback. What do I pay roadside assistance for? To make things cheaper? I got a battery with correct specifications for $129 and had it picked up and fitted in 20mins. Do I need to find another roadside assistance provider? Yes


Leon AND Christine

Leon AND ChristinePerth

  • 4 reviews

RAC Shaun Karratha

published

Just wanted to again thank Shaun RAC brakedown service Karratha . I had a problem with the battery in my Nissan Pathfinder and Shaun from the RAC came and helped me . My family and I were 1600 kms from home and he was efficient , friendly and knowledgable . He organised a new battery , fitted it , fixed the problem and had the the best attitude . Thanks mate appreciated Leon .

Roadside Assistance RequestedYes

Coco

Coco

  • 3 reviews
  • 9 likes

Terrible service, go to another company for better service and price

published

RAC are more expensive than any other roadside assist. Customer service is terrible and when you complain
costomer service say "thank you for your feedback". Don't care.

Roadside Assistance RequestedYes
Ike

IkeAU

  • 2 reviews

All They Can Say IS Thank You For Your Patience

published

Standing on the street waiting for a tow truck for 2 hours. It is not acceptable. Switched to another service provider straight after this. The other one is cheaper and provides free tow up to 50K. Good bye RAC, You're very disappointing.

Roadside Assistance RequestedYes
Gerry

GerryWestern Australia

selling battery to my wife when nothing wrong with existing one

published

I been a member for 33 years I placed a review about 2 weeks ago and is not there anymore I really disappointed and will leave when renewals come due they will lose 2 roadsides + one car insurance

Roadside Assistance RequestedYes

The worst experience I have ever had

published

I’ve been told the tow truck will coming within an hour, but didn’t come. When I called them back they said there has no records in their system, and have to wait for another 40mins.

Roadside Assistance RequestedYes

Great and quick service

published

Phoned for assistance and within 15 mins. the mechanic arrived.She, April, could not have been more helpful.She explained in laymans terms what she was doing and why she was doing it. Also gave me a few tips to help in the future. Brilliant service.

Roadside Assistance RequestedYes

ScottG

ScottGPerth

RAC Road Assist - great service, so helpful....a bouquet instead of brick bat

published

Phone call from son who had gone off road with friend overnight, friend's car damaged and needed to be recovered from about 220kms...son has RAC Ultimate which covers any eligible car he is with, needed a flat tray recovery, advised to upgrade the cover to Ultimate Plus for $16.65 (difference in premium until renewal) to avoid excess and vehicle transported home. Great service and great result.

Roadside Assistance RequestedYes

Alex

AlexPerth, WA

  • 5 reviews
  • 7 likes

Cannot Stop Spamming

published

First, I was their Roadside Assistance member, but they kept pushing me to buy more and more crap from them. Like this home and contents insurance. So I stopped paying for their Roadside Assistance too. Now, they can’t stop calling me, averaging 2-3 times per week. And worse, their telemarketing numbers keep changing so I can’t even block them!

Don’t ever sign up for any products with this company, otherwise your mobile phone will get spammed with more and more telemarketing crap!

Insurance claim madeNo

Liar, rip off insurance scheme!!

published

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