Ray to the rescue
I can’t thank Ray enough a very pleasant man who helped myself, daughter and very young baby. We were stuck in a 35 degree day car wouldn’t start and Raycame to our assistance after we informed the operator that we had a young baby with us. My husband and myself have been members since 1992 and have never used RAC often but just knowing they are there is a huge sense of relief. Thank you
2 and half hour waiting time at night
2and half hours waiting time for RAC road side assistance to arrive seriously!!! After one hour wait I asked lady over the phone why it's very lengthy wait and she said that we are very busy because everyone has broken down not only you guys. help arrived after long wait home instead of broken down location !! And we had to wait onther hour for toe truck to come.We pay you to get help when we have situation like this and still this much lengthy wait at night time it's wasting money.
Over 2 hour wait!!!
If only I could give RAC 0 stars. The customer service is actually atrocious. For those thinking of getting RAC, simply don't get it. It's absolute waste of money. My car wouldn't start so when I called RAC they had stated it would be up to an hour for someone to assist me. It actually took over 2 hours for a patrol car to get to me. Not a great start to the day, especially when you're self employed and your time is money. But hey, RAC doesn't care. All they care about is your money.
Shocking service don't know how they get away with it should wear a mask and a striped jumper
Worst service ever alternator went and got toed to be fixed after a week of nothing I assume they must of been reversing in to my car because when they finally got around to fixing it .. it had a massive dent in it absolute waste of money never again jokers
Waste of money
We are seniors and gold members, and becoming more aware that the R A C V is out-pricing itself .
As we have not made a call out for many years now,they still do not have a reward system in place for people like us, It is a shame that this organization is moving away from the principles of care ,and showing no concern for the members and seniors that ultimately set up this company. Unhappy member
Excellent Customer Service
I’ve used RAC Roadside multiple times now, and the team have exceptional customer service skills. Very friendly and helpful! The ladies I spoke to for my initial contact were both lovely, and the RAC team member that came out to see what was wrong with my car was also extremely helpful.
There was a bit of a wait time, however they keep you updated and it’s understandable - so it was not any bother to me.
I am so glad I joined up to be a member a year ago and I plan to be for the long run !
I have been a member for over 30 years and needed RAC a handful times.
A few weeks ago I had a flat tyre and pulled over to the front of a veryl ong bus lane in a suburb where the bus very seldom needs to stop At least 3 buses could fit in the lane!). I had 3 children aged 1, 4, 6 plus my daughter with me. We called RAC who said they would have to send a tow truck as the bus lane was not a safe area to change a tyre!
I asked what was I supposed to do with my 3 grandchildren but was only told sorry that is the rules and they need to tow my ca...r with no explanation what the 5 of us were to do about getting a ride. My daughter and I then decided to change the tyre ourselves. A very kind gentleman did stop after a while to help us. We managed to change the tyre safely, with no interference to normal traffic and without any buses needing to use the bus lane at all. We then drove to the tyre shop who had to replace the tyre as it had a razor blade in it. I would have thought a big tow truck having to load my car would have caused a disruption to the traffic plus how were we supposed to get to whereever they towed the car with 3 children who need car restraints? Needless to say, I think RAC's claim of helping with car problems is false advertising.
- Verified customer
Excellent service, reliability and peace of mind.
Well done to the RAC, my battery died two days ago late in the day. I called the RAC, they gave me a time line of up to 90 minutes due to It being peak time. The customer service person is someone I have spoken with many times over the years, a testament to the RAC I think, very good staff and excellent customer service.
They arrived in less than 30 minutes, replaced my more than 5 year old RAC battery with a new one, with a 3 year warranty for only $189.00, tested my alternator and starter motor and got me back on the road.
Now to me that ...is excellent service, above and beyond. I have been a member for just short of 40 years now, for the small outlay for a standard membership, you would be crazy not to be a member. I’m not advertising the RAC just a members view. I only give a review where they are due.
I am totally happy with RAC service but not as satisfied with towing service used today
He constantly suggested my car needed to be pushed to his truck and despite easy access he said he couldn’t get my car from ramped car park - with assistance from family and car park stranger eventually is was transported
He seemed to be wasting time
Meant to use RAC towing tomorrow for repairs but will probably use another service
Thankyou for your assistance to get car started at the night time ASAP, Msged me saying assistance is on way,clicked engine over and good to go as long as keep engine going for 30mins.
Absolute Hero’s superb knowledge and confident attitude.
THANKYOU very much
Thanks Sean or Shaun.
Visiting Albany. Had a suspected flat battery at doctors. Advised help would be one hour. Shaun arrived in 20 mins and was not upset at all on me being repaired and ready to roll. Was flat battery on my key (not my car). He even wished us a good night, what a gem. Thanks Sean
Pay top dollar, get lousy service when you need it
Gold member paying for Ultimate breakdown service from RACWA.
Most recent breakdown, had to wait an hour to jump start a faulty battery in Osborne Park during working hours.
Previous breakdown some years ago, RACWA didn't even attend at all and I managed to get a jump start from a passer by.
Wife had a flat tyre on the way to work, RACWA refused to attend as they had not updated the nominated vehicle on her break down service. I've had this problem with RACWA every time we have changed vehicles, getting them to update the nominated vehicle on ...
Persistence and Patience
On Tuesday, 7th April, I left my car keys in my ignition, got out and closed the door. Unfortunately, not sure why, my car automatically locked. Within half an hour of the call, a RAC Roadside assist person was at our house. I am so sorry that I did not ask your name but your Patrol number was 66 on our call out sheet. What a persistent and patient man you were. You managed to get your little wire at the correct angle to try open my door handle, no luck. You then attempted to get the keys out the ignition and with precision you managed to...retrieve them, albeit they fell on the floor. Once again you persisted in hooking the keys and got them onto the seat. Lucky they landed the right way up and you were able to push the unlock button on my key. None of this was an easy undertaking as the wire hook is about 1 meter long, so not much stability, but you were so patient. Thank you so much for your perseverance and patience in this tedious task. It saved me loads of money not having to get a new key made for my BMW. Thank you, thank you Patrol 66.
Don't trust them!
I bought car insurance and got a coupon for a $50 discount for Roadside assistance which has not been applied at the end of the day. They've confirmed that the discount has been applied manually but actually it has not. They've got a system error which I paid for. Roadside assistance is not refundable at all so they cannot refund me this $50 discount back. Good for them! Tricky and unfair company.
Just a terrible company
Quite happy to capitalise on your misfortune during a breakdown situation. Almost over double the cost for signing up on the spot and somehow this is acceptable behaviour from a company still.
Complete fabrication of information and will happily rub it in your face if you have no power to rebut it. I was told that if I get towing after hours I could take the car home and (with the additional towing costs) and they have it towed to a repair shop during staffed hours at no cost to me. So either the mechanics get misinformed, they lie, or the company lies, either way it doesnt look good. Cancelled already. Went to Mycar.
RAC thank you so much!! today somehow I managed to lock my car with bag and keys inside. I have no idea how?? but then went into a panic because my Dog Beamish was inside with all windows shut!! thank god it was not sunny but I was panicking. I phoned the RAC and they were fantastic they made it high priority and a guy was there in 20mins. the RAC phoned me twice to keep me posted. Beamish is home safe and sound now but
I just want to let everyone know amazing the RAC were and thank them for their understanding and kindness.
Broken down (transmission) 29k the other side of Penong. Had several conversation with recovery centre and cannot thank Katherine, Sally and Naomi enough for their assistance in getting us to the closest Jeep service centre which was in Adelaide. Never travel without Ultimate plus cover.
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