??!
1 photo
RAC Roadside Assistance

RAC Roadside Assistance

2.8 from 33 reviews · View Statistics

Reviews

2.8

33 reviews
  • Customer Service
    3.4 (17)
  • Timeliness
    3.4 (16)
  • Job Satisfaction
    4.0 (12)
Previous
Next
Chriss

ChrissPerth, WA

  • 3 reviews

CAR 806

published

A huge thanks to Luke for changing our tyre when we couldnt do ourselfs.
Hes was so friendly and likeable, and nothing was too much trouble for him, thanks heaps ...Luke!

Customer Service
Timeliness
See all answers

Ray to the rescue

published

I can’t thank Ray enough a very pleasant man who helped myself, daughter and very young baby. We were stuck in a 35 degree day car wouldn’t start and Raycame to our assistance after we informed the operator that we had a young baby with us. My husband and myself have been members since 1992 and have never used RAC often but just knowing they are there is a huge sense of relief. Thank you

Customer Service
Timeliness
See all answers
Little T.

Little T.Perth, WA

Great service.

published

Awesome service from Brian the Irish mechanic and amazing help service from Walter the tow truck driver who picked up my R1 and was fantastic in getting me and the bike home safely. 5 stars to you guys cheers

Customer Service
Timeliness
See all answers
Roadside Assistance Providers

Find out how RAC Roadside Assistance compares to other Roadside Assistance Providers

Know better, choose better.

Compare all

2 and half hour waiting time at night

published

2and half hours waiting time for RAC road side assistance to arrive seriously!!! After one hour wait I asked lady over the phone why it's very lengthy wait and she said that we are very busy because everyone has broken down not only you guys. help arrived after long wait home instead of broken down location !! And we had to wait onther hour for toe truck to come.We pay you to get help when we have situation like this and still this much lengthy wait at night time it's wasting money.

Customer Service
Timeliness
Incentivised ReviewNo
Daniel W.

Daniel W.Perth, WA

Over 2 hour wait!!!

published

If only I could give RAC 0 stars. The customer service is actually atrocious. For those thinking of getting RAC, simply don't get it. It's absolute waste of money. My car wouldn't start so when I called RAC they had stated it would be up to an hour for someone to assist me. It actually took over 2 hours for a patrol car to get to me. Not a great start to the day, especially when you're self employed and your time is money. But hey, RAC doesn't care. All they care about is your money.

Customer Service
Timeliness
See all answers
Jason Lee B.

Jason Lee B.Perth, WA

Shocking service don't know how they get away with it should wear a mask and a striped jumper

published

Worst service ever alternator went and got toed to be fixed after a week of nothing I assume they must of been reversing in to my car because when they finally got around to fixing it .. it had a massive dent in it absolute waste of money never again jokers

Customer Service
Timeliness
See all answers
John

JohnGreater Melbourne (Outer), VIC

  • 3 reviews

Waste of money

published

We are seniors and gold members, and becoming more aware that the R A C V is out-pricing itself .
As we have not made a call out for many years now,they still do not have a reward system in place for people like us, It is a shame that this organization is moving away from the principles of care ,and showing no concern for the members and seniors that ultimately set up this company. Unhappy member

Customer Service
Timeliness
Incentivised ReviewNo
Taryn V.

Taryn V.Perth, WA

  • 2 reviews

Excellent Customer Service

published

I’ve used RAC Roadside multiple times now, and the team have exceptional customer service skills. Very friendly and helpful! The ladies I spoke to for my initial contact were both lovely, and the RAC team member that came out to see what was wrong with my car was also extremely helpful.
There was a bit of a wait time, however they keep you updated and it’s understandable - so it was not any bother to me.
I am so glad I joined up to be a member a year ago and I plan to be for the long run !

Customer Service
Timeliness
See all answers

Rac dissapoint

published
Customer Service
Incentivised ReviewNo
Roadside Assistance Providers

Find out how RAC Roadside Assistance compares to other Roadside Assistance Providers

Know better, choose better.

Compare all
Peanuts

PeanutsWestern Australia

  • 11 reviews
  • Verified customer

Excellent service, reliability and peace of mind.

published
Customer Service
Timeliness
See all answers
Chris Kelly

Chris KellyPerth, WA

  • 2 reviews

Towing issue

published

I am totally happy with RAC service but not as satisfied with towing service used today
He constantly suggested my car needed to be pushed to his truck and despite easy access he said he couldn’t get my car from ramped car park - with assistance from family and car park stranger eventually is was transported
He seemed to be wasting time
Meant to use RAC towing tomorrow for repairs but will probably use another service

Incentivised ReviewNo

Roadside assistance

published

Thankyou for your assistance to get car started at the night time ASAP, Msged me saying assistance is on way,clicked engine over and good to go as long as keep engine going for 30mins.
Absolute Hero’s superb knowledge and confident attitude.
THANKYOU very much

Customer Service
Timeliness
See all answers
Syl

SylPerth, WA

  • 6 reviews
  • 1 like

Thanks Sean or Shaun.

published

Visiting Albany. Had a suspected flat battery at doctors. Advised help would be one hour. Shaun arrived in 20 mins and was not upset at all on me being repaired and ready to roll. Was flat battery on my key (not my car). He even wished us a good night, what a gem. Thanks Sean

Customer Service
Timeliness
Incentivised ReviewNo
audible

audiblePerth, WA

  • 29 reviews
  • 14 likes

Pay top dollar, get lousy service when you need it

published
Customer Service
Timeliness
Incentivised ReviewNo
Janice W.

Janice W.Perth, WA

  • 2 reviews
  • 1 like

Persistence and Patience

published
Customer Service
Timeliness
See all answers
Roadside Assistance Providers

Find out how RAC Roadside Assistance compares to other Roadside Assistance Providers

Know better, choose better.

Compare all
slow_cooker

slow_cookerPerth, WA

  • 3 reviews
  • 1 like

Ridiculously slow

published

Left car lights on. Spent $200 on RAC roadside assistance and waited 2 hours for a jumpstart. Cancelled and ended up getting an airtasker who showed up in 15 mins.

Incentivised ReviewNo

Don't trust them!

published

I bought car insurance and got a coupon for a $50 discount for Roadside assistance which has not been applied at the end of the day. They've confirmed that the discount has been applied manually but actually it has not. They've got a system error which I paid for. Roadside assistance is not refundable at all so they cannot refund me this $50 discount back. Good for them! Tricky and unfair company.

Incentivised ReviewNo
Dave

DaveWestern Australia

Just a terrible company

published

Quite happy to capitalise on your misfortune during a breakdown situation. Almost over double the cost for signing up on the spot and somehow this is acceptable behaviour from a company still.
Complete fabrication of information and will happily rub it in your face if you have no power to rebut it. I was told that if I get towing after hours I could take the car home and (with the additional towing costs) and they have it towed to a repair shop during staffed hours at no cost to me. So either the mechanics get misinformed, they lie, or the company lies, either way it doesnt look good. Cancelled already. Went to Mycar.

Customer Service
Timeliness
See all answers
Teaspoon

TeaspoonPerth, WA

  • 13 reviews
  • 18 likes

Awesome!!!!

published

RAC thank you so much!! today somehow I managed to lock my car with bag and keys inside. I have no idea how?? but then went into a panic because my Dog Beamish was inside with all windows shut!! thank god it was not sunny but I was panicking. I phoned the RAC and they were fantastic they made it high priority and a guy was there in 20mins. the RAC phoned me twice to keep me posted. Beamish is home safe and sound now but
I just want to let everyone know amazing the RAC were and thank them for their understanding and kindness.

Customer Service
Timeliness
See all answers

Excellent service

published

Broken down (transmission) 29k the other side of Penong. Had several conversation with recovery centre and cannot thank Katherine, Sally and Naomi enough for their assistance in getting us to the closest Jeep service centre which was in Adelaide. Never travel without Ultimate plus cover.

Customer Service
Timeliness
See all answers
Page 1 of 2

Questions & Answers

Sorry, there are no questions yet.

Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.