RAC Roadside Assistance

RAC Roadside Assistance

4.7

675 reviews · Statistics

PositiveNegative
93% · 63039 · 6%
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Customer Service
4.8 (555)
Timeliness
4.7 (554)
Job Satisfaction
4.8 (538)
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Reviews

Peter C.
Peter C. Perth, WA

Was a true mechanical engineer and not working from a list but,.. could jump in and fix the situation.

Great help allowed me to get on with my day.

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Michael S.
Michael S. Peel, WA · 2 posts

Worth it for the peace of mind.

The tech turned up quite quickly and used some clever test gear to pin point the problem (battery failure) He was able to install a replacement on the spot and then made sure that there wasn't an ongoing problem. Best bit, we'd let the roadside assist expire and the RAC allowed us to reinstate it on the phone with no penalties.

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Lina S.
Lina S.

Battery change quick and easy

Came within the estimated time frame, text message letting me know they were on their way. Service was seem less and quick. Very friendly.

Customer Service
Timeliness
Job Satisfaction
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Nicholas
Nicholas Perth, WA

I have always, as member for the past 50 years, had excellent service from the RAC.

Excellent, professional, knowledgeable, good communication, meticulous and reliable RAC assistance.

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Lisa Bratley
Lisa Bratley Perth, WA · 6 posts

Great Service

From the first call to the last, i felt safe, and reassured that help was on the way. I was home within 3 hrs of calling, and my car was taken to my mechanic 2 days later ( when they could fit me in) Broke down on Monday, car fixed and back on the road by Wednesday, all thanks to the help from RAC, and saved me a fortune in towing fees!

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Nicole
Nicole

Best Service I Have Received

Having my car break down late at night in an unfamiliar city was one of the most stressful things I've had to go through. Having employees from your company treat me with such kindness, compassion and help both over the phone and in person is what sets your business aside from everyone else's. They are your biggest asset! I highly recommend RAC Roadside Assistance!

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Bob Holmes
Bob Holmes · 3 posts

Breakdown response was excellent.

The lady who took my call was very professional, helpful and knowledgeable. Top marks for her assistance. The response time for the repair vehicle was excellent. The gentleman again was professional and helpful. Gives you peace of mind that you have a backup when you breakdown. Job well done.

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Phil D.
Phil D. Perth, WA

Reassured to still be with RAC

When I called the RAC just for a flat tier I felt very cross with myself. I have always been more then capable of changing my own tires. However age is catching up with me, I simply did not have the strength to undo the bolts holding the spare tier. The RAC roadside Mechanic reassured me I did the right thing calling the RAC. He had the job done in no time and I was still able to make my next appointment on time.

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Maryanne
Maryanne Perth, WA

Having RAC road side assistance is peace of mind

Feel safe knowing that if my car breaks down I'm looked after

Customer Service
Timeliness
Job Satisfaction
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Muhammad Saeed
Muhammad Saeed Perth, WA

This very perfect

I think you should be more hard improve for give more service

Author stated being incentivised for this review

Fish
Fish Perth, WA · 6 posts

beyond the call

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Bella
Bella Perth, WA · 2 posts

Customer Service

Thank you rac You have excellent customer service. I have not been let down and you guys always come thru.

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Complaint
Complaint Perth, WA

RAC Unproffessional

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CKLIM
CKLIM Perth, WA · 2 posts
 · Verified

RAC to the rescue (again)

My car broke down late at night. My battery had gone flat. Called RAC and they came to the rescue. Had to wait for about an hour+ but I guess there were many breakdowns that night. They fitted me up with a new battery and that was it, all done. I've been a member for more than 40 years now and I find RAC very dependable/ reliable and the one to call whenever your car breaks down.

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Kristin
Kristin

Battery flat

very helpful contact over the phone, help came quickly and battery was exchanged no problems, thank you for your service

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Questions & Answers

Leith A.
Leith A. · 

Is towing covered on your policy and for how many km's?

Guest
Craig S.
Craig S. · 

Does this company offer complete all mechanical repairs cover also
Thankyou

Guest
Sean M.
Sean M. · 

is there a wait period

Robert M.
Robert M. · 

Wait time was quoted 30-40 mins and would have been within minutes of that for reference we were 35kms west if York

Guest

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