RAC Roadside Assistance

Failed to diagnose a simple 10amp brake fuse fault after being instructed what the issue was over the phone. The technician instead pulled a fuse from the central locking BM2 location and used that fuse to assist with his fuse diagnosing and then left that fuse out and told us the battery in the car key was faulty. The technician never found the… Read more

blown brake/stop fuse so instead he tried to jump start a fully charged battery that read 13.8 volts After his failed diagnostics and additional issues caused he suggest the car be towed to an auto electricians.

I was extremely happy with my recent experience with Roadside assistance. I know that that day RAC were extremely busy, and even though my car had not officially broken down or been in an accident, it was my windscreen wipers that broke off and blew away in the storm. Given that I was on the Roe Highway, it would have been irresponsible and unsafe… Read more

for me to keep driving. After ringing RAC, they sent a tow truck to take me and my car home safely. And surprisingly, even though they were extremely busy, the wait was less than half an hour. I don't know what I would have done without their assistance that day.

The RAC Roadside Assistance team member and his trusty van of goodies turned up swiftly and when I had to have a tow to my mechanic this was also achieved within 15 mins of calling. Absolutely love this service. I did not need to use it for many years but kept it up and so glad that I did it has been a godsend.

Fairly waiting for RAC Road Assistance but the service was reliable and good quality,reasonable fee.

Exceptional service received by Peter the RAC mechanic who fitted my battery, the wait time for Peter to arrive was very good. Kate the operator whom I spoke with; was fantastic . Kate was well informed, friendly, polite and very helpful. The only downside was the length of time I had to wait to speak with an operator.

Extremely disappointed with the service provided by RAC Roadside Assistance. I called for help with a flat tyre and the RAC staff member damaged the spare wheel by over-tightening the wheel nuts, stripping the threads and leaving the vehicle unsafe and undriveable. What was even more concerning was being told I could still drive the car home… Read more

despite the wheel nuts not properly securing the wheel. This created a serious safety risk for myself and my family.

After relying on RAC for assistance, I expected qualified and careful workmanship, not further damage to my vehicle and additional stress. To make matters worse, RAC are now refusing to cover the cost of the damage caused by their own roadside assistance staff member.

I also requested to speak with a manager regarding the situation, however Linky from RAC refused this request, which only added to the frustration and lack of accountability shown throughout the process.

My family has been loyal RAC members for over 10 years, which makes this experience even more disappointing. Due to the way this matter has been handled, I will now be cancelling my RAC membership and I would absolutely not recommend RAC Roadside Assistance to anyone based on my experience.

UPDATE: It gets even worse. I have now had the spare tyre inspected by a tyre shop and they have advised the spare tyre itself is not even damaged. This raises serious concerns about the competence of the roadside assistance technician and whether they even knew how to correctly change a tyre in the first place.

This means after leaving me stranded on the side of the freeway for almost 3 hours with my 10-year-old son, while we were already trying to get home from the hospital after he suffered a broken arm, the RAC technician could have simply fitted the spare tyre properly so we could safely drive home.

I'm not really in the habit of telling friends about my interaction with services and sales representatives. However if the topic came up, I would say in this case, my only interaction with RAC ever, I found the response amazingly fast. I was warned it might take up to an hour, but help was there in about 5 minutes. I was in a safe parking lot,… Read more

with a flat tyre and someone had not replaced my jack after using it for something else, otherwise I would have done it myself. However being 2 months short of 80, I decided to call RAC even though it was peak traffic hour, rather than try to borrow a jack from another shopper. I was also shown that the "new" tyres I had fitted when I bought the car 1000 km ago were actually 13 years old, although not used. Also the one tyre the previous fitter had left as the spare was illegal and unsafe. The RAC man escorted me home and told me not to drive until I got the "spare" replaced. The flat tyre had been driven a short distance flat so could not be repaired, and would not have been because it was 13 years old. Very impressed.

When I first rang I was told it would be a long time to be able to speak with someone, but it was only about 15min. The gentleman I spoke to on the phone asked questions to make sure that I was safe as it was night and dark when I went to try my car to start. He also said it would rake about 1hr for a technician to come and that he would make sure… Read more

he had a battery on board for me. When my technician came, he was hilarious and funny. My mum had come to wait with me so I wasnt alone, but literally 5min after Mum arrived, the technician arrived. He included Mum in the conversation and joked with her. I was told the technician would be about an hour to get to me, but he was only 20min and it was all sorted. I think people are silly if they don't have RAC roadside assistance. Its not a 'want' sort of thing, its a necessity, especial if you are a single female who is 99% of the time driving by herself. I couldn't have been more than happier with the service. It is an investment to not only your car but for your safety on the road if you need help.

Be a member of RAC you are free of worries at any problem on the road as RAC is the best road side assistance, quick respond and quick organise with your safety first

We were stuck in a carpark with a time expired battery. A call to RAC R.A. gave a response time of 90 mins. A passing motorist noticed the hood up and stopped to enquire. Luckily he was equipped with an electronic jump starter that got us going. 5 mins later at home we called R.A. to advise and requested R.A. to bring new battery to home address.… Read more

Within the hour we had new unit installed. Old battery was fitted by RAC R.A. under similar conditions when stuck in Geraldton 5 years ago. It gives testimony to the quality of the batteries supplied by RAC that they last so long. The only negative was that at the previous RAC service it was recommended that the battery needed a recharge rather than a replacement! Could have saved us old septogenarians some anxious moments were it done at the time. Perhaps a reminder to the service departments, RAC?

Recently I needed a punctured tyre changed. I called the RAC. I got a very helpful person taking my call and we talked through what I needed and how long I might have to wait. With in a 30 to 40 min wait I had my spare tyre on my car and was able to make arrangements for a repair to the original tyre the next day. No fuss, no bother. Professional and helpful

Went down south on a road trip and upgraded my cover level to the highest tier just in case. Sure enough my car completely broke down. Called RAC and they assesed I'd need a tow back to the metro area. I assumed it would be covered under my new entitlements which included free regional towing up to 300km however the RAC consultant informed that… Read more

since my breakdown had occurred 46 hours after my plan had changed instead of 48, I was not entitled to those changes and would have to pay the extortionate fee they quoted. Now whilst technically correct on their part, I believe this is a perfect example of corporate greed and using loopholes to screw your customer over. For a company that flaunts constantly that it 'cares about its members', that its 'not like other insurance companies', it is clearly apparent to me that RAC, like most insurance companies, will look for any legal way they can to rip off their customers.

I have had RAC Roadside since 1997. There was only 2 memberships.... metro and country. Country gave you further km for towing. You used to get 40km free towing, courtesy car, cheaper batteries and a free windscreen each year for $40 a year. Now no free windscreen, only 20km free towing (that doesnt get you far), batteries are cheaper at battery… Read more

places and no courtesy car and you pay about $130 a year. I called up to see about a courtesy car while mine gets repaired. Nope. Now their is different levels of membership. No one ever told me this. So much for being a loyal member for nearly 30 years! I dont know why I waste that money anymore. Not only that, you wait forever trying to get through to someone.

Service was great -- however -- having my vehicle towed to an RAC centre may have compromised the cost of repairs (especially labour). The defect was the 'Alternator'. And whilst the towing and service was good, from online research, I may have been overcharged overall (especially labour costs) as I had my car towed to an RAC centre & would have had to have had my car re-towed to get a lower price.

My RAC Ultimate cover was a great option for my multiple cars. When my toy car broke down during recent storms, RAC were quick to get both the car and myself home.

Whilst it was a (temporarily) flattened battery, entirely my fault, the RAC tech was super efficient, friendly, gentle, & also helped to move us away from blocking the driveway for the middle house before completing the work. Perfect service, much appreciated!

The electronic parking brake seized while we were visiting friends, meaning the car couldn't move. The RAC attended within the hour. While the technician couldn't sort the problem, he organised a tow to another garage. RAC covered the cost of the tow, the taxi for us to get home, and a further tow to get the car back to another garage for specialist repair. Everyone was very pleasant and I was kept informed during the whole process.

The person I spoke to on the phone when I made the initial enquiry was very helpful, patient and calm. He assisted me under what was difficult circumstances when I had limited battery on my phone by calling me back twice after I had located a place to charge my phone. There was also a problem processing my payment over the phone and the person on… Read more

the phone was very patient and reassuring about this. When the call out mechanic arrived he was very professional, knowledgeable and personable. He resolved the issue by replacing the battery and explained what had happened to the electronics throughout the car. He then took a look at the car as a whole and advised me on a tyre pressure issue I was having. I was extremely happy with the entire experience.

Very happy with the roadside assistance provided. Was informed how long the wait would be. RAC confirmed my location, let me know when they were on the way and how long until they would arrive. Provided advice about staying safe while waiting. RAC chap was friendly, efficient and knowledgeable. Able to pay for the new battery at the time. All up - no complaints

Have never regretted becoming an RAC member. Working in Karratha and travelling to Bunbury several times on my own would have been very scary if not for the fact I knew RAC was just a call away. Now living in Bunbury I know, from several call outs over the past couple of years, that RAC is just as necessary in Bunbury as it was up in Karratha. Thank you for the rescues RAC :-)

I had the unfortunate pleasure of coming home from overseas to a flat battery. After a long flight and a full day of travelling, finding out my car wouldn't start was not exactly the welcome home I was hoping for! I put through a roadside assistance request with RAC and the experience was fantastic from start to finish. It was easy to request help… Read more

and keep track of when the patrol would arrive. The patrol officer was friendly, knowledgeable and took the time to explain what had happened with the battery and what my options were. I was even lucky enough to have received a lovely flower and air freshener during National Road Safety Week. What started as a frustrating situation ended up being one of those moments where you remember why you pay for roadside assistance in the first place. RAC took a stressful problem and made it easy and I was back on the road much sooner than I expected.