1,023 reviews
AI reviews summary
Pros
Verdict
The service is highly regarded for its rapid response times and the professional conduct of both phone operators and roadside technicians. Users consistently report a stress-free experience during vehicle breakdowns, though there is a specific restriction regarding accommodation reimbursement within the first 48 hours of a claim.
I used the the 24/7 Roadservices Australia assistance yesterday. The process was so quick and easy. The technician was very knowledgable and his communication before and during attending was outstanding. Would definitely recommend.
⭐⭐⭐⭐⭐ I’m extremely happy with the service provided by iWarranty Roadside Assistance and Towing. The service has been excellent, and I’m genuinely grateful for their assistance, professionalism and support. It’s reassuring to know I can rely on a service like this when I need help with my vehicle. Thank you to the team for the great service… Read more · 1
you’ve provided. I’ll definitely be relying on your services again in the near future, and I highly recommend iWarranty Roadside Assistance and Towing to anyone looking for reliable support when they need it most.
Thank you again for everything!
Deffinately up there as the best roadside service by far over a couple of others i have used. Im impressed at how quick they arrive and keep you updated along the way. Show reply
Reviews with attachments
Prompt , excellent phone communication and service.Tow arrived with-in reasonable and expected time frame as advised. Show reply
Excellent road assistance service! The response was quick, professional, and very helpful. The person who assisted were friendly ( i just didnt ask his name!) reassuring, and made a stressful situation much easier to handle. I really appreciate the great service and support. Show reply
The young man who went above and beyond at my house today in waggrakine was an absolute pleasure to be around the care and quality of our vehicle and the service he provided was exceptional ty to him and your company was very conforting as our car is our baby katrina Show reply
Picked up car from dealer drove it half way home and it overheated. Stopped at a gas station called complimentary roadside services and without hesitation I was well looked after by the customer service and they were kind on the phone and understanding. A tow truck despatched immediately to my location only waited 30 mins instead of up to 90 mins and car was towed back to the dealer to sort out. 5 star service from roadside assistance. Show reply
Excellent service.. they are really good and helpful.. no words to describe. Show reply
Very good service really helped me out and I appreciate their service so much. Show reply
Awesome response and got the job sorted quick would recommend ! Show reply
Fast and efficient service was very happy with the communication between the driver the company and myself Show reply
Latest follow-ups
Very good work it really helped in hard time that too on a rainy day. Show reply
Follow-up · My car was towed and the driver was really on time!!! I paid nothing as i already had the roadside assistance
Find out how 24/7 Roadservices Australia compares to other Roadside Assistance Providers
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Called today, my car just stopped! 24/7 Roadservices Australia were great. A tow truck showed up within the hour as promised, took my car to my chosen mechanic no problems at all. Good communication, great service thank you! Show reply
Follow-up · Driver was very professional and handled my car carefully. The tow truck was a big flatbed in good condition.
Outstanding service! Fast, reliable, and genuinely friendly from start to finish. I waited around 45 minutes for the tow, which was great, and the driver went above and beyond by giving me a lift with my car to a local mechanic. I’ve used this… Read more · 1
service multiple times now, and every single experience has been quick, efficient, and stress-free. You can really rely on them when you need help most. Highly, highly recommended! ⭐⭐⭐⭐⭐
Follow-up · I’d like to add a follow-up to my review. The booking process was very easy and straightforward, and the staff were friendly and helpful when organising the tow. The service was during normal hours, and everything was handled professionally and efficiently. The car being towed was our family car, so it meant a lot to have a service we could trust. Thank you for making the process smooth and stress-free.
Positive reviews
Super easy to deal with. Spoke to a person within one minute and arranged the car to be towed to my preferred repair man all sorted with a simple 10 minute phone call. Show reply
After switching to 24/7 Roadservices Australia I have no regrets! This experience has been the easiest and most efficient roadside assistance I have received yet. My situation was met with kind and professional staff giving me confidence in the safety and wellbeing of my vehicle being towed. They arrived quickly and communication to ensure all… Read more · 1
parties arrived at the correct location was top tier. Knowing the way the team at Roadservices Australia operates has provided me with a sense of comfort that if I were to be in the same situation again, I know I will be in safe hands. Thank you Roadservices Australia!
We called and within 90 minutes we had a fantastic mechanic Manny arrive who was super capable and friendly and had the whole process completed within 10 mins. Would highly recommend Manny and team for anyone stuck. Show reply
Negative reviews
This company is okay but on reading the T&Cs it states under 'Accommodation' 9.3, that "Accommodation claim reimbursement will not be applicable during the first 48 hours following your vehicles breakdown". On discussing this with them they clearly stated that your accommodation is not covered if your car is fixed within 48 hours, meaning that… Read more
your car breaks down, your short on cash and you think your covered with accommodation costs for day or two while your car gets fixed. Well your not.
Very poor - called roadside assist @ 12:20 in the afternoon. Committed to tow vehicle. Wait time given 1-2 hours. Recd confirmation sms shortly thereafter that assistance was dispatched would be 90 minutes. No show - at 2:45pm rang them and they contacted their truck and said heavy traffic coming from Homebush be there soon. Still No show - at… Read more
3:45 rang them and finally at 4pm they said they could not reach the truck driver would let me know when they do. NOT RECOMMENDED - DO NOT USE THIS MOB
Hello Neo, Firstly, please accept… Read more
Buyer beware! Called 24/7 Roadside Assisstance to my home to replace the battery. So far so good. When the car still wouldn't start he stood on the… Read more
accelorater hard until smoke poured from the exhaust, it made a terrible noise and he quickly turned it off . I asked was the car OK and he said it was just because it hadnt been driven for awhile. The next day the car made the same noise,car wouldn't start and a heap of warning lights went off. Called the mobile mechanic who diagnosed the problem. Car needed to be towed so I calld 24/7 next day. They said 60-90 minutes but if my car was in an awkward spot, they'need to send an additional smaller vehicle at my own cost. Driver arrived over two hours later and after the workshop was closing. The mechanic kindly waited behind. I tried to cancel the towtruck and was told if I rebooked next day I would need to pay full price. So much for "unlimited callouts." The towtruck drive told me the jobs were just posted on the app for the next available in the area. - so the 60-90 minute ETA not reliable too.
Their website says "experienced technicians"and technician is exactly what they are- not mechanics They can replace the battery, carry fuel, change tyres or organise a tow. That's all, even then you don't find out until you use the service how many"exceptions" there are that you have to pay for.
Follow-up · When I mentioned the problem the answer was there was nothing they could do. I asked for a refund or partial refund ( I signed up for 2 years) I was told refunds are only availabe if you sell the vehicle. The problem with the car was a huge and expensive engine refurbishment. Due to the fact that I had been forced to leave the car idle for an… Read more
Follow-up · I have since disscovered that the technician I called about the flat battery, didn't replace it at all. I suspect that he just charged up the flat one, which would account for him needing to rev the accelerator to get it started, and possibly… Read more
Hi Brigitte, Thank you for sharing… Read more
Recent reviews
Operator was friendly and quick to help me out and the tow truck was very speedy and to get to my house. And was a friendly guy aswell would recommend to everyone I know Show reply
Find out how 24/7 Roadservices Australia compares to other Roadside Assistance Providers
Know better, choose better.
Very prompt service.. waited only 45 mins from placing roadside call-out to arrival. My tyre was removed and replaced with the spare in under10 mins. Fantastic service. Show reply
I recently used 24/7 Roadservices Australia through my Integrity Roadside Assistance policy and was very happy with the service. The operator was polite and efficient on the phone, gave a clear ETA, and kept me updated until help arrived. The technician arrived within the quoted time, was professional, and got my vehicle sorted quickly with no… Read more · 1
hassle. The whole experience felt smooth and stress-free, which is exactly what you want in a roadside emergency.
I’m also pleased they offer a complimentary 1‑month policy extension for leaving feedback – a nice touch that shows they value customer input. I’d definitely recommend 24/7 Roadservices Australia to anyone needing reliable roadside support.
Great roadside assistance service. They arrived quickly, were professional and helpful, and made the whole situation much less stressful. Very happy with the service and would definitely recommend them. Show reply
From the moment I called to the moment my car was picked up and towed, the staff were very helpful, respectful and professional. I was also surprised by how quickly a tow truck arrived following my phone call. It was only about 30 minutes. Thank you. Show reply
Help arrived within 30 minutes and got us going again. It was late at night so to be able to get going was a huge relief. Assistant was friendly and knowledgeable. Show reply
Phone operator Katherine provided prompt and courteous assistance, clear expectations, and sent a text update following my call. Technician Hil arrive within the expected hour time frame. Efficient problem resolution. Show reply
Prompt, friendly and efficient service. The issue was explained clearly to me, and I felt reassured and relieved to have someone so knowledgeable provide their assistance to me. Thank you. Show reply
It was so easy to call and request a towtruck. The lady on the phone was so kind and helpful. One of the best experiences I had in Australia. Well done and keep going guys! Show reply
Hi Deeoo, Thank you for your… Read more