??!
1 photo
24/7 Roadservices Australia

24/7 Roadservices Australia

4.9 from 153 reviews · View Statistics

Reviews

4.9

153 reviews
  • Customer Service
    4.9 (134)
  • Timeliness
    4.8 (132)
  • Job Satisfaction
    4.9 (124)
Previous
Next

Excellent service from Anita

published

Anita is the best consultant, put aside the product but staffing is extremely helpful. Patient and patient and understanding, follow up on everything from the scratch. Highly recommend the company

Incentivised ReviewNo
Pablo

PabloSydney, NSW

  • 2 reviews

Excellent service!!!

published

I got a flat tyre at 3am and rang 24/7 Roadservices Australia for help. The customer service person was very helpful and eager to help. She advised that the van will be there for assistance within the hour. To my surprise, the gentleman arrived within half an hour and was very friendly. He removed the punctured tyre, put air in the spare and fitted it all within 15 minutes. It's the first time I've used 24/7 Roadservices Australia and I highly recommend them. Very impressed!

Customer Service
Timeliness
Job Satisfaction

The reviewer stated that an incentive was offered for this review

Annie H.

Annie H.Sydney, NSW

Excellent customer service,

published

excellent and experience customer service, we appreciated what you did for us.
Nice staff have a patient to us when they have working peak time period, we had 5 year with them with four car.

Customer Service
Timeliness
Job Satisfaction

The reviewer stated that an incentive was offered for this review

Roadside Assistance Providers

Find out how 24/7 Roadservices Australia compares to other Roadside Assistance Providers

Know better, choose better.

Compare all

Came quickly and got us going

published

They came when got the car going and provided advice about what we needed to do to fix the problem long term. They arrived quickly and were professional and friendly.

Customer Service
Timeliness
Job Satisfaction

The reviewer stated that an incentive was offered for this review

Sumeet

SumeetSouth East Queensland, QLD

Efficient and fast!

published

I called the hotline and a very helpful lady spoke to me, determined my exact whereabouts and dispatched a vehicle. I also received a text letting me know of the same.
The operator arrived within the hour and rectified my issue..
A very satisfied customer !

Customer Service
Timeliness
Job Satisfaction

The reviewer stated that an incentive was offered for this review

Peter S.

Peter S.Perth, WA

Excellent Service, on time and fixed.

published

The help arrived earlier than expected and within minutes had diagnosed and remedied my problem. There was no paperwork. I made one call that was answered promptly. Friendly and efficient.

Customer Service
Timeliness
Job Satisfaction

The reviewer stated that an incentive was offered for this review

NRG1

NRG1

  • 2 reviews

Great!

published

I have used this company numerous times. They are professional, friendly and always aim to do what's best for the customer. I had to get my car towed one time and due to being a public holiday and the service shop closed, they came the next day to tow it to my preferred service centre. Their communication is perfect too!

Customer Service
Timeliness
See all answers
R J Wilkie

R J WilkieSouth East Queensland, QLD

Resuced!

published

On a Sunday afternoon recently we took our newly acquired car for a drive through the ranges behind Brisbane. Halfway up the range coolant began to spray out from under the car and we came to a steamy halt. We call Endurance for help for the first time and within the hour a tilt tray was there. Great, prompt service, friendly driver. Very impressed compared to other services in the past.

Customer Service
Timeliness
See all answers
1 comment
24/7 Roadservices Australia
Cherie D.24/7 Roadservices Australia

Good Roadside Assistance

published

I had a flat battery and roadside assistance arrived well within the hour to resolve my problem and send me on my way. The technician was friendly and happy to help.

Customer Service
Timeliness
Job Satisfaction
1 comment
24/7 Roadservices Australia
Cherie D.24/7 Roadservices Australia

Hi Syl
Thank you for your feedback, we appreciate it very much and happy we could help get you back on your way.
Kind Regards
24/7 Roadservices Australia

The reviewer stated that an incentive was offered for this review

Roadside Assistance Providers

Find out how 24/7 Roadservices Australia compares to other Roadside Assistance Providers

Know better, choose better.

Compare all
Binoy

BinoyGreater Melbourne (Metropolitan), VIC

Amazing Service

published

Car battery died in the middle of the night but the mechanic came within 15-20m of calling road side assistance. Had an issue like this before as well and they were quick to arrive and help us get out of the situation. Always friendly staff, both customer care and the assistance guys.

Customer Service
Timeliness
Job Satisfaction
1 comment
24/7 Roadservices Australia
Cherie D.24/7 Roadservices Australia

The reviewer stated that an incentive was offered for this review

Laurette

Laurette Sydney, NSW

Very good service

published

Couldn’t start car. Needed a new battery which I bought for a reasonable price. Service was excellent and they showed up within the hour. Learn a few facts regarding what a battery really does for and in a car.

Incentivised ReviewNo
1 comment
24/7 Roadservices Australia
Cherie D.24/7 Roadservices Australia

Hi Laurette
Thank you for your feedback. We are happy you found our service excellent and we could help you with your new battery.
Kind Regards
24/7 Roadservices Australia

Helga

HelgaSouth East Queensland, QLD

Fantastic

published

Very quick call out time and a reasonable price for a replaced battery! They were very friendly on the phone too so it was a fantastic experience. Would absolutely recommend to friends and family.

Customer Service
Timeliness
Job Satisfaction
1 comment
24/7 Roadservices Australia
Cherie D.24/7 Roadservices Australia

Hi Helga
Thanks you for your feedback. We are very grateful you will recommend us to your family and friends.
Kind Regards
24/7 Roadservices Australia

The reviewer stated that an incentive was offered for this review

Blake

Blake

  • 2 reviews
  • 1 like

Great and speedy service

published

Car was jump started due to me having a faulty battery, which they replaced at my request the next day for a very fair price. Both days they arrived within 30mins of calling.

Customer Service
Timeliness
Job Satisfaction
1 comment
24/7 Roadservices Australia
Cherie D.24/7 Roadservices Australia

Hi Blake
Thank you for your feedback. That is great we could help you so quickly and provide a battery replacement to get you back on your way.
Kind Regards
24/7 Roadservices Australia

The reviewer stated that an incentive was offered for this review

Its was quick and I was towed to the nearby garage

published

I had a great experience with the services of Road services Australia. When I had a flat tire and I rank them they were quick to respond and towed me to a nearby garage to get me tyre fixed. I am so happy to be associated with them .

Incentivised ReviewNo
1 comment
24/7 Roadservices Australia
Cherie D.24/7 Roadservices Australia
Marsha V.

Marsha V.Perth, WA

Very happy

published

Ýesterday had the unfortunate experience of finding my usual dependable car not working. I had been volunteering at our dog refuge years in hot weather so was annoyed. The first step to arrange help was met with a very pleasant and efficient lady. Then the road service mechanic was also pleasant and helpful, unfortunately my cars problem was beyond his capabilities. So I was back on the phone for help with arranging a tow, which also was organised efficiently. Being a single lady, and in this situation can be daunting but I was in good hands all the way. Thank you

Customer Service
Timeliness
Job Satisfaction
1 comment
24/7 Roadservices Australia
Cherie D.24/7 Roadservices Australia

The reviewer stated that an incentive was offered for this review

Roadside Assistance Providers

Find out how 24/7 Roadservices Australia compares to other Roadside Assistance Providers

Know better, choose better.

Compare all
Miri

MiriSydney, NSW

Compassionate , friendly and efficient service.

published

After volunteering work,I was exhausted and drove through a deluge down to the beach to rest and read in my car. As a result of the stormy conditions I had switched on my lights, forgetting to turn them off on arrival at the beach.
After approximately two hours I needed to return home and realised in dismay that my battery had run down. I am disabled and was distraught as I needed to return home.
I called 24/7 Roadside Assist and on listening to my story, Jo the operator was kind, calming and compassionate, promising to prioritise my case.
Sam the mechanic arrived within 25 minutes. I was so grateful and relieved and immediately called to thank Jo for her efficiency.

Customer Service
Timeliness
Job Satisfaction
1 comment
24/7 Roadservices Australia
Cherie D.24/7 Roadservices Australia

The reviewer stated that an incentive was offered for this review

Sara

SaraMurrumbidgee Region, NSW

I broke down on Australia Day

published

My call out was answered immediately and the lady Anita I think, was so helpful and caring. I had to get towed home as no one was open to fix my car, and she helped me get home with the car with my 2 kids. Very helpful and a delight to talk with in this situation - so THANK YOU..... since I have joined/brought policies my employers vehicles also! You cannot BEAT the price and service!

Customer Service
Timeliness
Job Satisfaction
1 comment
24/7 Roadservices Australia
Cherie D.24/7 Roadservices Australia

The reviewer stated that an incentive was offered for this review

Hardik Patel

Hardik Patel

  • 2 reviews
  • 1 like
  • Verified customer

Best Roadside assistance

published

Best road side assistance, polite, quick and skilled staff strive to provide Roadside assistance to all Victorian. My call was answered promptly and was provided with much required road side assistance in under half an hour. well deserved 5*

Customer Service
Timeliness
See all answers
1 comment
24/7 Roadservices Australia
Cherie D.24/7 Roadservices Australia

Road services Assist is a MUST-HAVE

published

Road service assist staff were friendly and helpful. I found the service to be quick, reliable, and efficient. I would recommend this service to everyone and it is a must-have.

1 comment
24/7 Roadservices Australia
Cherie D.24/7 Roadservices Australia

Hi Effie
Thank you for your feedback and recommending our services, we are happy we could help you when you needed us most.
Kind Regards
24/7 Roadservices Australia

The reviewer stated that an incentive was offered for this review

Liz

LizGippsland, VIC

Great Service

published

Young technican was helpful and explained everything. I'd only had the car five weeks. It required a new battery. Would highly recommend having this service. He checked car over after installing new battery.
Thanks again.

Customer Service
Job Satisfaction
Incentivised ReviewNo
1 comment
24/7 Roadservices Australia
Cherie D.24/7 Roadservices Australia

Hi Liz
Thank you for your feedback and for highly recommending our services, we really appreciate this.
Kind Regards
24/7 Roadservices Australia

Page 1 of 8

Questions & Answers

smok

smokasked

Hi. Wanted to ask, does your service include any car etc... eg, does 24/7 have a kilometer limit etc for a vehicle. The reason i ask is that some previous roadside assistance providers have asked this in the past. I have a extremely well looked after car, with just over 255000kms on the clock. This car is well maintained, and has log book history going back to new (compliments to the previous owners). I would love to sign up to your service but thats the only question stopping me at this point. Thanks :)

2 answers
Binoy
Binoy

In my knowledge no KM Limit

24/7 Roadservices Australia
Cherie D.24/7 Roadservices Australia

Hi Smok
Thank you for contacting 24/7 Roadservices Australia. We don't place a restriction on kms or age of a vehicle. We would welcome you onboard with our services.

KS

KSasked

Does Roadservices 24/7 have their own crew that come out to assist ?

1 answer
24/7 Roadservices Australia
Cherie D.24/7 Roadservices Australia

Hi KS
24/7 Roadservices Australia covers Australia Wide. In some areas we have our own drivers attend and other areas we use independent contractors.
If you have any further questions, please let us know.
Kind Regards
24/7 Roadservices Australia

Sandra Z.

Sandra Z.asked

Trying to find owner of lost keys with 24/7 road services key ring and 1000 Dollar bill key ring and x2 keys on it.
I serviced my car in Nowra a few months Back so maybe was them but no one I know lost a set .

2 answers
Vikram Singh
Vikram Singh

Not me
Thanks

24/7 Roadservices Australia
Cherie D.24/7 Roadservices Australia

HI Sandra
If you could please give us a call on 1800 008 616 and we can look up the customer by the keytag number and let them know you have the lost keys.
Kind Regards
24/7 Roadservices Australia

Get an answer from our members and 24/7 Roadservices Australia representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.