24/7 Roadservices Australia

24/7 Roadservices Australia

4.8

691 reviews · Statistics

PositiveNegative
98% · 67514 · 2%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all reviewer photos
    Thumbnail
Customer Service
4.9 (591)
Timeliness
4.8 (588)
Job Satisfaction
4.9 (567)
Excellent customer service
Efficient service
Issues were resolved
See the Best Roadside Assistance Providers in 2023 as rated by Australians on ProductReview.com.au.

Reviews

Anthony
Anthony Greater Melbourne (Outer), VIC

Best service

They never let me down towed me car 4 times and never a single problem.

Author stated being incentivised for this review

Palash F.
Palash F. South East Queensland, QLD

Extremely disappointed with the Service

Review your last purchase on ProductReview.com.au
Dayle Sutherland
Dayle Sutherland Peel, WA

Fast, friendly, professional service at the most frustrating time

I was devastated when my new (second hand car, of only 3 weeks) broke down almost 50km away from home. My husband and I with 2 big boys were told the truck would only be able to take 2 of us, but the helpline asked the driver and then called me back to say that he could take us all. He was really friendly and helpful. I’ve never had insurance with these guys, but now I’ve seen the quality of customer service, I can’t recommend them highly enough.

Author stated being incentivised for this review

Tracey Latimer
Tracey Latimer South East Queensland, QLD

This is perfect!

Fantastic service fast restponse and friendly staff new member and always will be

Review your last purchase on ProductReview.com.au
Roadside Assistance Providers

Find out how 24/7 Roadservices Australia compares to other Roadside Assistance Providers

Know better, choose better.

Compare all
Alexander T.
Alexander T. South East Queensland, QLD

Quick response

Quick response and nice person in general. Driver was very polite and easy to talk to.

Author stated being incentivised for this review

Jadranka markovic
Jadranka markovic Sydney, NSW · 2 posts

Best roadside assistance ever

The guy came out, called when on his way. Waited for me to arrive outside. Found the problem, changed the battery no problem. Best guy ever. Best service. Would highly recommend them # 100 percent.

Author stated being incentivised for this review

Lee M.
Lee M. · 2 posts

Great customer service

I would like to thank Emma for helping me get my car towed, she was polite and very helpful.

Author stated being incentivised for this review

Bethany
Bethany

Quick and simple

Quick to come and help, easy to contact, good communication

Author stated being incentivised for this review

LCor
LCor Greater Melbourne (Inner), VIC

Amazing Service! I cannot go without it!

I am very grateful for the prompt and great service. Sorry I did not know the guy who helped me but he was excellent in his service. He is a very experienced and excellent worker. Thank you very much.

Author stated being incentivised for this review

Roadside Assistance Providers

Find out how 24/7 Roadservices Australia compares to other Roadside Assistance Providers

Know better, choose better.

Compare all
David L.
David L. Sydney, NSW

Fast response and delivered to the workshop

Courtesy and fast response
Clear phone call and easy pick up
Highly recommended

Author stated being incentivised for this review

Hasnain Bashir
Hasnain Bashir Canberra 2600, ACT · 2 posts

Michael was awesome & super quick

I am thankful to Michael. He came to me in no time since my request. Very professional & helpful. I used first time service of 24/7 road assistance that was a wonderful experience

Author stated being incentivised for this review

Kez
Kez Murray Region, NSW

Mmmmm

Live out of town, but cannot get hire car because I’m not 100 km from home !?
5 star cover ?

Customer Service
Timeliness
Job Satisfaction

Author stated being incentivised for this review

24/7 Roadservices Australia
24/7 Roadservices Australia · 
Roadside Assistance Providers

Find out how 24/7 Roadservices Australia compares to other Roadside Assistance Providers

Know better, choose better.

Compare all
Bmw777
Bmw777 South East Queensland, QLD

Ease of use is great

Super easy to make use of literally just a phone call no paperwork or 1000 questions like some other places, also super quick
100% recommended

Author stated being incentivised for this review

Dean
Dean South East Queensland, QLD

Great showed up fast

Called them they picked up sent tow truck was there within 20mins

Review your last purchase on ProductReview.com.au
Gregory W.
Gregory W. Mid North Coast, NSW

Great service

I called and was answered fairly quickly and a tow truck was organised and arrived within an hour. Good service.

Author stated being incentivised for this review

Questions & Answers

Gail E.
Gail E. · 

I have a motorhome that is 7 metres, I noted that you only cover up to 6.5 is this correct ?

24/7 Roadservices Australia
24/7 Roadservices Australia · 

Hi Gail,
Thank you for your enquiry. We have Motorhome specific memberships that will cover vehicles up to 9 metres in length. Give us a call on 1300 550 279 for more information and to dicuss your options.
Kind regards, 24/7 Roadservices Australia

Gail E.
Gail E. · 

Thank you

Guest
David H
David H · 

I have a flat battery due hazard lights being left on. Battery 12 months old. How long before cavalry can arrive. Car at home in McMahons Point NSW

24/7 Roadservices Australia
24/7 Roadservices Australia · 

Hi David,
Give us a call so we can arrange for the cavalry to be sent out. We would endeavour to have someone to you within the hour (traffic pending) from the time you call us.
Kind regards, 24/7 Roadservices Australia

Guest
Phil
Phil · 

How many kilometres are covered in a policy for a tow truck

24/7 Roadservices Australia
24/7 Roadservices Australia · 

Hi Phil,
Thank you for your question. Depending on the membership level you choose and the location of your breakdown, you could be covered for up to 100km. For more specific information, please give us a call on 1300 550 279.
Kind regards, 24/7 Roadservices Australia

Guest

Get an answer from our members and 24/7 Roadservices Australia representatives

Details

About 24/7 Roadservices Australia

Operating since 2000, 24/7 Roadservices Australia provides breakdown assistance to Australian motorists. They provide the required support, such as tending to a flat battery or tyre, mechanical issues, keys locked inside the vehicle, and more.

There are also Caravan, Motorbike, Motorhome, and Mobility Scooters plans. You can choose to have more inclusions and benefits in your plan, such as accommodation, car hire benefits, and ambulance cover.

Points of praise:

  • Most reviewers found the customer service at 24/7 Roadservices Australia to be excellent, saying that everyone from the phone operator to the roadside assistance mechanic or towing service were easy and pleasant to deal with.
  • They also said that the service was quick and efficient, with technicians arriving to help within the expected timeframe.
  • Reviewers said that the service was overall helpful, with their issues being resolved if they were within the scope of 24/7 Roadservices Australia.

2023 ProductReview.com.au Awards logo

24/7 Roadservices Australia has won a 2023 ProductReview.com.au Award for Best Roadside Assistance Provider! It took out the win for its exceptional customer service and timeliness in providing their service.

Visit official website

Contact info for 24/7 Roadservices Australia

  • ABN: 32626285078

Extra Information

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.