24/7 Roadservices Australia
- 247roadservices.com.au
- ✓ Verified company
- Award Winner 2023
- +2 more
691 reviews · Statistics
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24/7 Roadservices Australia is a ProductReview.com.au Awards Winner for 2023, 2022 and 2021. Learn more
Best service
They never let me down towed me car 4 times and never a single problem.
Author stated being incentivised for this review
Extremely disappointed with the Service
Today on 27/11/23 at 6.33pm, I had an unfortunate experience with 24/7 Roadside Assistance, and I feel compelled to share my disappointment. My car broke down in Jindalee, Brisbane QLD in a fuel station, and I called their service for assistance, expecting a swift and reliable response. The phone operator was very rude and not sound cooperating. I received a message saying they will come within one hour.
To my dismay, the service I received was anything but unsatisfactory. The response time was abysmal, extending well beyond the promised one-h
... Read moreour window. This left me stranded on the roadside for an uncomfortably long period. When the assistance finally arrived, the technician told me he will send the photos of the situation and will ask them to provide towing service. But the phone operator the same lady provided a lame excuse and asking huge money for towing my car, blaming it on an alleged fault with my vehicle. They were supposed to give me towing service free as the technician came could not fix the issue. I found this explanation utterly unconvincing and unprofessional, especially considering that I had provided accurate details about the car's condition when requesting assistance. Then, I had booked private towing service with far less cost and quick service which failed by 24/7 road side assistance. The lack of transparency and accountability in their service was both frustrating and inconvenient. The whole purpose of having 24/7 roadside assistance is to receive prompt help in times of need, and unfortunately, this service failed to deliver on its basic promise. I strongly advise potential users to think twice before relying on 24/7 Roadside Assistance. My experience was one of immense dissatisfaction, and I believe it is crucial for others to be aware of the shortcomings in their service. I will not renew the service next year. In conclusion, my encounter with 24/7 Roadside Assistance was a regrettable one, marked by delayed response times, unconvincing excuses, and an overall lack of professionalism. I sincerely hope that the company takes steps to address these issues and improve the quality of their service for the sake of their customers.
Fast, friendly, professional service at the most frustrating time
I was devastated when my new (second hand car, of only 3 weeks) broke down almost 50km away from home. My husband and I with 2 big boys were told the truck would only be able to take 2 of us, but the helpline asked the driver and then called me back to say that he could take us all. He was really friendly and helpful. I’ve never had insurance with these guys, but now I’ve seen the quality of customer service, I can’t recommend them highly enough.
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This is perfect!
Fantastic service fast restponse and friendly staff new member and always will be
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Quick response
Quick response and nice person in general. Driver was very polite and easy to talk to.
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Best roadside assistance ever
The guy came out, called when on his way. Waited for me to arrive outside. Found the problem, changed the battery no problem. Best guy ever. Best service. Would highly recommend them # 100 percent.
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Great customer service
I would like to thank Emma for helping me get my car towed, she was polite and very helpful.
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Quick and simple
Quick to come and help, easy to contact, good communication
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Amazing Service! I cannot go without it!
I am very grateful for the prompt and great service. Sorry I did not know the guy who helped me but he was excellent in his service. He is a very experienced and excellent worker. Thank you very much.
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Fast response and delivered to the workshop
Courtesy and fast response
Clear phone call and easy pick up
Highly recommended
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Michael was awesome & super quick
I am thankful to Michael. He came to me in no time since my request. Very professional & helpful. I used first time service of 24/7 road assistance that was a wonderful experience
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Mmmmm
Live out of town, but cannot get hire car because I’m not 100 km from home !?
5 star cover ?
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Ease of use is great
Super easy to make use of literally just a phone call no paperwork or 1000 questions like some other places, also super quick
100% recommended
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Great showed up fast
Called them they picked up sent tow truck was there within 20mins
Great service
I called and was answered fairly quickly and a tow truck was organised and arrived within an hour. Good service.
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Questions & Answers
I have a motorhome that is 7 metres, I noted that you only cover up to 6.5 is this correct ?
Hi Gail,
Thank you for your enquiry. We have Motorhome specific memberships that will cover vehicles up to 9 metres in length. Give us a call on 1300 550 279 for more information and to dicuss your options.
Kind regards, 24/7 Roadservices Australia
Thank you
I have a flat battery due hazard lights being left on. Battery 12 months old. How long before cavalry can arrive. Car at home in McMahons Point NSW
Hi David,
Give us a call so we can arrange for the cavalry to be sent out. We would endeavour to have someone to you within the hour (traffic pending) from the time you call us.
Kind regards, 24/7 Roadservices Australia
How many kilometres are covered in a policy for a tow truck
Hi Phil,
Thank you for your question. Depending on the membership level you choose and the location of your breakdown, you could be covered for up to 100km. For more specific information, please give us a call on 1300 550 279.
Kind regards, 24/7 Roadservices Australia
Get an answer from our members and 24/7 Roadservices Australia representatives
Details
About 24/7 Roadservices Australia
Operating since 2000, 24/7 Roadservices Australia provides breakdown assistance to Australian motorists. They provide the required support, such as tending to a flat battery or tyre, mechanical issues, keys locked inside the vehicle, and more.
There are also Caravan, Motorbike, Motorhome, and Mobility Scooters plans. You can choose to have more inclusions and benefits in your plan, such as accommodation, car hire benefits, and ambulance cover.
Points of praise:
- Most reviewers found the customer service at 24/7 Roadservices Australia to be excellent, saying that everyone from the phone operator to the roadside assistance mechanic or towing service were easy and pleasant to deal with.
- They also said that the service was quick and efficient, with technicians arriving to help within the expected timeframe.
- Reviewers said that the service was overall helpful, with their issues being resolved if they were within the scope of 24/7 Roadservices Australia.
24/7 Roadservices Australia has won a 2023 ProductReview.com.au Award for Best Roadside Assistance Provider! It took out the win for its exceptional customer service and timeliness in providing their service.
Contact info for 24/7 Roadservices Australia
- ABN: 32626285078
Extra Information
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Hi Kez,
... Read mores. This is something that most major roadside assistance providers include in their terms and conditions. We value your feedback and if you would like to discuss this further, please call us on 1800 422 772. Kind regards, 24/7 Roadservices AustraliaThank you for your review. Yes, as per our terms and conditions, Car Hire and Accommodation cover become applicable when a major mechanical breakdown occurs 100km or more from your home addres