Best Roadside Assistance Providers

I cannot speak highly enough of Thomas from Batteries on the Go(BOTG). From the moment he arrived, he took the time to thoroughly explain what he was… Read more

doing with my vehicle, the likely reason for the flat battery and all the options available to me.

What truly impressed me was his honesty and professionalism. After consulting with his supervisor, they made the goodwill decision to replace my battery at absolutely no charge. It genuinely made my weekend and I am incredibly grateful for such an unexpected act of kindness.

My car is not a common make and Thomas went above and beyond by patiently going through the vehicle manual and even watching Youtube videos to ensure everything was done correctly. The job took longer than expected, but he approached it diligently, never rushed and did not charge me for the additional time.

In an industry where trust is everything, BOTG has earned mine completely. It is no surprise they are such a popular and reliable company. Their integrity, customer service and willingness to go the extra mile are second to none.

They have certainly gained a loyal customer in me and I would not hesitate to recommend BOTG to anyone needing battery assistance.

P.s : Taught me how to use a car battery charger if in case I require in the future.

Be a member of RAC you are free of worries at any problem on the road as RAC is the best road side assistance, quick respond and quick organise with your safety first

Found I had a flat tyre on our new-to-us Audi. They asked if we had a special lock nut which we replied no, we couldn't get one of the covers off &… Read more

we didn't think it would. Road service person turned up & got that wheel nut cover off & sure enough it was a lock nut. Road service person gave us all the options, we could have the car towed to the nearest tyre shop or he could put air in the tyre & we could carefully drive it there. We elected to drive the car there. Road service person then followed us there, just to make sure we arrived safe. We are young & this was our first ever flat tyre, so we were a little overwhelmed & didn't know what to do. Road service person was so gracious & run through all the steps for us, so next time we know what to do. He even brought up a photo on his phone to show us the lock nut we needed to purchase.

Tried to get an online quote but the website won't give you a full price. They force you to take a call first. On the call, they repeated every… Read more

question I had already answered in the form, pushed additional insurance products, and kept me on the phone for over 10 minutes despite me repeatedly asking them to just email the quote. They insisted that wasn't possible. The moment I hung up, the quote arrived in my inbox. So apparently it was. It came in at roughly a third more expensive than every other provider I approached. Frustrating process, overpriced result. Won't be returning.

Tamworth NRMA 10/10 Couldnt ask for better service from rosdside patrol & towing service. Thankyou .

Excellent service, we ended up signing 2 other cars as well as the house with budget

We changed both car insurance policies and saved $800 a year. No need to say more.

Damaged my front tire on Saturday night. Called them and they were quick, professional and very easy to deal with.

Brett was absolutely superb, great guy and great service, not all super heroes wear capes!!!

Real Insurance car database system is inaccurate compared to local state registration. Car registered as 2011 real insurance database says 2012.… Read more

Argued with operator that local state registration has to be 100% accurate but he wouldn’t have it. Cancelled policy

Bike wouldn't start. Called Nicole Recover My Ride. With a few hour's bike was picked up . Nicole kept me in the loop as to the driver arriving. The… Read more

driver was so inviting. Polite, kind and extremely professional and so much care taken to loading and securing my bike. Word's can't explain this experience. Thank you so much

The whole experience was painful. Only the lady I spoke to over the phone came out with any credit. She was pleasant at least. Aside from that,… Read more

here's everything that went wrong; - no one answered the phone on a PH (is that a thing?) - I was on the phone for nearly an hour before I did get through to someone (next day) - I was told there was additional fees to pay to extract my car (because it wouldn't go in neutral, so specialised towing equipment was needed) — no issue here, as it's written in the T&Cs. - But when the roadside contractor turned up, no specialised equipment was used, and the car was just dragged onto the flatbed. - No car hire was offered in the interim. - Somehow the responsibility fell on me to liaise with the mechanic and contractor as to where my car should be left. Why? - I was charged $110 + what I already pay for roadside for this experience.

Doesn't make me feel comfortable or confident the next time I have an issue.

[UPDATE]: Budget Direct responded immediately through Product Review, asking for futher context on the matter, which I provided. Since then, nothing. They have told me they have tried to contact me (which is just false) and have since closed the matter, unresloved, depsite me trying to follow up.

Such poor customer service all around.

First time user Our car won't start tonight which was annoying as we just got fish n chips. Phoned for help and CHRIS came to our rescue. He checked… Read more

the car out and found our battery had died. We were so happy it was a easy fix. He replaced the battery and explained all the warranty. I was so impressed with his professional manner and knowledge he was absolutely awesome bloke for speedy repair.

To better service me in the future, I would appreciate regular updates regarding the progress of my claim and proactive follow-up with the third… Read more

party on my behalf. Keeping me informed throughout the process would help reduce uncertainty and provide reassurance that my claim is being handled efficiently. I would also appreciate clear communication about my insurance coverage, accurate information regarding excess payments, and timely assistance from knowledgeable staff. Better coordination between the insurance company, customers, and third parties would greatly improve the overall claims experience. Thank you for taking my feedback into consideration.

This is one of those services you hope you never need, but I did need it. And they were great! I was stuck about 70km north of Brisbane with a… Read more

motorbike that would not start. Their call centre operator was super friendly and helpful. Within less than 30 minutes from first talking to them, an assist vehicle was on the way to me with a replacement battery in case it was needed. They sorted me out as fast as I could have hoped for, and a stressful situation was made less so by the service of the call centre and the callout service. Highly Recommend.

Great fast service and they never let you down. These guys are a pleasure to deal with and very reliable

Roadside Response Wollongong – Adam from the Wollongong branch was amazing, was there within half hour of the call and fixed the car within 10 minutes. He was super friendly and professional.

Policy Comprehensive Car Ins taken out 2025 for agreed value $10,000.Now same policy paid in 2026,agreed value has dropped to $9,600.i thought the… Read more

agreed value would remain the same every year.Will review policy next yr whether to continue with the policy.

Recently I was travelling and stopped for a break and lost my car keys. Everyone at RACV that I spoke to were overwhelmingly kind and considerate. I would especially like to commend Matthew on his customer service,

We have been with RACT since 2016 and recently experienced a flat tyre. Rang RACT and were told that no one was in the area and they would not be sending anyone out! Do not recommend, cannot be relied on, have cancelled our subscription.

I am extremely disappointed with RAC’s handling of my insurance claim. It has been over a month since my parked car was hit by a drunk driver who… Read more

fled the scene, and my claim is still unresolved.

What is most concerning is that I received a phone call asking where my vehicle was located, despite RAC already having this information since the claim was lodged. Then today, I received another call asking the exact same question. This shows a clear lack of communication and case management within the claims team.

As a customer, I expect my insurer to keep accurate records and actively manage my claim. Instead, I feel like I am repeating the same information over and over while receiving little to no progress. The delays, lack of updates, and poor coordination have caused unnecessary stress during an already difficult situation.

I would not expect this level of service from an insurance company and hope RAC improves its claims process for future customers.

Car tow – Jaggy did a great job. Professional and helpful. I'd recommend Aus Tow.

I wish I’d made the change to APIA long before today. I will be saving almost $900 annually with my car insurance. The quotation and setting-up… Read more

process was very easy to do online. My husband also changed to APIA today, saving $147 a month. We’re very happy.

I used AAMI for my CTP car insurance the last time I registered my motor vehicle and they acknowledged my choosing them by sending me a letter to… Read more

thank me for trusting them. I used YOUI the time before and I heard nothing. AAMI may have better customer relations than what YOUI do by evidence of this. Good work by AAMI and I will probably use them when I register my vehicle in future.

I am asking for backdated refund as I have sold the car and forgot to cancel the insurance, originally the car was registered in Victoria and… Read more

transferred it to WA, costumer service asked for a proof that the WA car is the same as the one that was registered in Victoria with vin number and engine numbers on it, I have forwarded them document from vicroads with all the information needed , but still they don’t want to issue a refund, my families car is all insured by GIO I will tell them to move to AAMI much better costumer service, GIO costumer service is worst…avoid them

They will not transfer balance of your Roadside Assistance if you purchase a new vehicle!

"Free" roadside assistance amounts to making a phone call for you to a towing company.

I just wanted everyone to know how badly Coles treated my 85 year old mother. She received her car insurance renewal in the post, because it was… Read more

significantly higher than last year she called up to stop the auto renewal to give herself time to check out others. She was told she would be charged $12 to cancel the auto renewal. The Coles lady then told my mother that Coles would see what they could do on the price, and that they would call back.

When the lady called back with her improved offer, she asked about all the details on the renewal quote, and the claims history details. My mother said that the two current claims noted (only one at fault) were the two this year but that there were two “no fault” claims in the prior year (no cost to Coles). The lady then went on to accused my 85 year old mother of lying and acting fraudulently by not disclosing the earlier claims. The lady asked why the earlier claims hadn’t been notified, to which my mother replied, they had, and gave the dates of the various letters from Coles she had received on the claims. The lady’s response was that the claims that had been missed off the renewal, as Coles had switched underwriter, so the older claims were not included on the renewal. This is hardly my mothers fault, and at no time had she claimed in any form that there were only the two current claims, it was a simple renewal letter that had the wrong details.

All this was very upsetting to her as she didn't think she had done anything wrong, it was the renewal that had the wrong details. So because their claims history was sketchy, they accused my mother of fraud.

Coles then declined her insurance because of this, even though they had sent her an automatic renewal form. This Decline of Insurance then had to be disclosed on any other insurances she tried to get quotes for, resulting in other insurers then declining the insurance. So all in all, simply because Coles had failed to transfer prior claims from the old Underwriter to the new Underwriter, my mother ended up having problems getting any insurance, as Coles had effectively black listed her by declining the insurance.

Nice job Coles, you failed to properly transfer claims history when you changed Underwriters then black listed an 85 year old, because of your error. She has since cancelled her other insurances with Coles (home and contents) as will I (both car and home and contents).

Absolutely shameful. Please feel free to let me know if you were also affected with this claims history problem, and feel free to cancel your policies with Coles, teach them that they cannot treat anyone this way, especially an 85 year old.

Great service yet again. I'm always pleasantly surprised with the skill of your drivers to make all the angles work.. Much appreciated. Thankyou. Job D5174550A

We called today to cancel our current CTP and arrange a new CTP for another car. The lady who assisted us was kind, professional, and very helpful.… Read more

She patiently guided us through the process, making everything smooth and hassle-free.

Staff members like her are truly a blessing to customers. Thank you, Julie, for your excellent service and for helping us today.