Best Roadside Assistance Providers

Highly recommend. Easy online booking, great communication, prompt service and very competitive prices. Definitely would us again! Thank you Ben for your professionalism.

Great personality, felt at ease with him. He explained how things worked, why they didn't work in another way etc. Very knowledgeable, very… Read more

efficient. Very impressed with him. May I also say how impressed with the new way of taking our information when making the initial call for help. Fantastic improvement.

Smooth process and cannot thank Khalil enough for the knowledge he gave me and how fast everything was to get me back kn the road again!

9 years and first time asking for help. Called, left my details, yet there was a technical issue. 1st attempt fail. Went onto the app, could not… Read more

process my request. 2nd attempt fail. Third attempt I got through. Robin, the amazing NRMA man saved me from a stressful situation & got me back on the road. I wasn't at home, I wasn't even anywhere near it. I'm just glad it was in the daytime & wasn't worried about my safety. NRMA always had a good name. I will find another service. Your automated system is a fail from me & when I can't rely on a service that put more stress on what was already a stressful situation, then that is a fail.

Jamie provided a prompt, courteous and comprehensive quote I have had good advice and product from Youi previously also

Nice and easy and affordable to purchase all within a half an hour.

The staff responded to my call almost immediately. I was told that it could take up to 90 minutes- The assistance was less than 75 minutes minutes. The roadside assistant was very helpful and friendly. I was ready to drive in about 5 minutes

Outstanding Insurance! In our case, National Roadside Assist was a separate component of a 3rd party extended warranty car maintenance policy now on… Read more

its last year of 5. National Roadside Assist provided coverage for nearly 3 weeks of car hire while car repairs were completed. The care hire claim through National Roadside Assist was professionally handled from the first point of contact and was directly paid to my bank account within a half hour of submitting final documentation from Hertz. Thank you Fabian!

Brett was absolutely superb, great guy and great service, not all super heroes wear capes!!!

Did the deed online, easy to perform and price was very competitive. Also changing the conditions at the end of the quote was very handy as you could change the insured value and/or the excess and get immediate costings.

The lady on the phone was polite and organised a tow for me. . And the towies were friendly and took me and my bike to the mechanic

They charge for anything over 20k which is fine ..but when they want $450 paid in advance over the phone with no tap and pay ITS A DRAMA . WTH… Read more

seriously my cards only do tap to pay but it was a huge drama . The service out sources the out source. I got a cheaper quote by just ringing a tow company. I will change my insurance budget is..... budget get. Total nickle and dime Is fine but when you outsource to another outsource to another outsource.... yea I'm giving my credit card over the phone . NOT

First time user Our car won't start tonight which was annoying as we just got fish n chips. Phoned for help and CHRIS came to our rescue. He checked… Read more

the car out and found our battery had died. We were so happy it was a easy fix. He replaced the battery and explained all the warranty. I was so impressed with his professional manner and knowledge he was absolutely awesome bloke for speedy repair.

Poor support and too much time consuming, resolutions are delayed. Reapir quality is poor.

This is one of those services you hope you never need, but I did need it. And they were great! I was stuck about 70km north of Brisbane with a… Read more

motorbike that would not start. Their call centre operator was super friendly and helpful. Within less than 30 minutes from first talking to them, an assist vehicle was on the way to me with a replacement battery in case it was needed. They sorted me out as fast as I could have hoped for, and a stressful situation was made less so by the service of the call centre and the callout service. Highly Recommend.

Great fast service and they never let you down. These guys are a pleasure to deal with and very reliable

Roadside Response Wollongong – Adam from the Wollongong branch was amazing, was there within half hour of the call and fixed the car within 10 minutes. He was super friendly and professional.

I have been with racv for a number of years. And good value when you look around.

Called for not able to move my car from front yard due to no power or communication from key fob. OBD scan tool was plugged in first to look for… Read more

faults but would not communicate. Ignition relay checked. No power either. ECU problem was diagnosed on site and would need to be towed. Myself being an electrician systematically checked power sources and found blown main fuse next to relays that were checked. Replaced fuse and car is now working as it should. Gentleman was lucky to have spent 10 minutes looking at car. Very poor service and diagnosis from a qualified mechanic who was not looking interested to help.

We have Ultimate Breakdown Cover with RACT. Broke down way out in the NW of Tassie, at Marrawa. RACT got us a tow truck just over an hour after… Read more

breakdown. Chris, the sub-contractor towie from Smithton was very helpful and professional. Got us to Wynyard where he transferred us to Paul. They performed their daisy chain maneuver where Paul got us the rest of the way, back to Devonport. Job well done from RACT Roadside admin and the 2 towies... very professional.

⭐️⭐️⭐️⭐️⭐️ Outstanding RAC Breakdown Service – 19/06/2026 I had a flat tyre on Friday 19 June 2026 and contacted the RAC for roadside assistance.… Read more

From the very first call, the service was exceptional. Natasha greeted me warmly on the phone and handled everything professionally. Terry then followed up to confirm my exact location, which was greatly appreciated. Finally, Karen arrived in under 45 minutes — well ahead of the advised 90 minute waiting period. She was prompt, efficient, and extremely professional. A fantastic team effort from start to finish. Keep up the great work. Best regards, Gerry Clifford

Car tow – Jaggy did a great job. Professional and helpful. I'd recommend Aus Tow.

Not only a total waste of money but they actually block access to your vehicle so you cant get real help to fix it and its only been two months with… Read more

zero contact and more money demands. They dont allow any independant oversight. Better off spending your money on repairs yourself and not having car insurance.

My claims experience was extremely disappointing and added enormous stress during one of the most difficult periods of my life. I repeatedly advised… Read more

AAMI that I was undergoing active chemotherapy for cancer and relied on my vehicle to attend treatment and medical appointments. Despite repeatedly asking about my options, I was never clearly informed that, if my vehicle was declared a total loss, it would be immediately written off, deregistered and that I would lose the ability to continue driving it. I was led to believe there would be further discussion before any irreversible action was taken.

Instead, I was later told my vehicle had already been deregistered. It came as a complete shock. I was left without the vehicle I depended on during cancer treatment and placed in the extremely difficult position of having to replace it while undergoing chemotherapy and with no employment income.

Communication between all departments was inconsistent and confusing. I was repeatedly referred between the assessor, the total loss team and other staff without receiving clear answers.

I ultimately had to lodge a complaint with AFCA before AAMI made an additional $5,000 ex gratia settlement offer to resolve the complaint.

Based on my experience, I strongly recommend avoiding AAMI and choosing an insurer that values clear communication, transparency and fair treatment of its customers.

When we bought our Mazda 2 in 2013 we insured it with GIO. About four years ago someone reversed into it while it was parked. He kindly left his… Read more

name and phone number. GIO was great - quick response, courtesy car, free Uber transport to and from repairer, helpful on the phone, no cost to us. Were we just much luckier than so many other reviewers ?? [GIO were also great when our 14m gum fell in our backyard]

They will not transfer balance of your Roadside Assistance if you purchase a new vehicle!

Great service yet again. I'm always pleasantly surprised with the skill of your drivers to make all the angles work.. Much appreciated. Thankyou. Job D5174550A

Worst ever company, should be closed down by Financial Ombudsman. I was involved in a not at fault accident. Initially, I was told that I must take… Read more

my vehicle to their repaired 40 minutes away, after complaining for 4 months, a repairer was found 15 minutes away. I took the vehicle to their repairer, but upon collection after repairs I found 3 items not fixed, the main problem was with the suspension which rendered the vehicle undriveable. It is now sitting in my garage. This was advised to Coles' friendly South African team, their reply was to lodge a complaint, 1 week later, after numerous phone calls and emails I finally found out that complaints are looked at after 10 working days. In despiration, I emailed Coles' complaints advising that I would be getting the car towed to an independent repairer to be repaired and the bill sent to Coles, to this I have not received a reply. After calling the claims again, demanding a reply, the friendly staff advised that she would send an email to the claims department and advised I may get a reply in 10 business days. I demanded a copy of the phone conversation so that I could lodge a complaint with the Financial Ombudsmen, her reply was that there is no phone contact, and a copy of the phone call must be approved by management, this may take 10 business days. My worst mistake was to ever look at Coles Car Insurance, I say to everyone, don't waste your time looking at their products, they are dodgy at best!

Long wait for tow track. Was advised it will take up to 90 minutes but it was over 2 hours. To make it worse, the operator had an attitude - told me it’s a large country and then hang up on me. Great service NOT.

I had a Motor Vehicle Accident (MVA) 15 June 2023. Police report stated that the other party was liable. Car was finally repaired in poor condition… Read more

on 22 February 2025 - over 600 days for Suncorp Insurance to meet their insurance obligations. They rejected my claim for compensation - difference is sale price compared to RedBook value and other costs stating I authorised a non-Suncorp repairer to repair my car. I did not authorise this and there is no evidence that I did. AFCA could not review my complaint because it did not satisfy all the exceptions to the AFCA requirements, point 4. I had sold my car at the time of their review. I had to purchase another car. Suncorp rejected a second complaint I made for non-financial loss and stress. The total legal fees and other costs to Suncorp far exceeded the cost of assessing my car as a right off (aboit $18,000).