Best Roadside Assistance Providers

Brilliant service receipt 1573-7122. Located at Botany, fixed a large puncture in 15 minutes, then checked my other tyres and put air in all. The… Read more

gentleman was a credit to his company. A no hassle professional service can highly recommended them to anyone wanting a fast quality turnaround

I had a very positive experience with a young man from Mullumbimby called Maurie who came to my assistance when I was stuck a long way from… Read more

civilisation He displayed a high degree of competence and a sincere concern for my well-being I hope his efforts are appreciated within the organisation cheers mate well done

Incredible service! We accidentally locked our dog in the car and the response from the RAC team went into action and she was freed within 10 minutes!

Awesome customer service thank you quickly response I highly recommend this company

A big thank you to Jason who gave the personal touch rather than the hard sale salesman. He explained very clearly what was available and on… Read more

completion of my request I was very satisfied that I was receiving what I wanted. The whole process was very professional and not rushed . Bazz

The operator was very helpful and offered my a very competitive price and could not refuse

Excellent service. Very clear and specific about product. Explained in great detail.

Had to call these guys this morning. Guy on the phone was great and very helpful. I had three young children and a sleeping shiftworker husband home… Read more

that i didnt want to wake, so he arranged the technician to phone 10 minutes before arrival, so we could keep the noise at the park.

Technician came really fast and the guy was so lovely, thorough, patient and got us sorted and on our way. Was a really pleasant experience overall :)

A big shout out to Brett who saved the day yesterday - I stupidly put unleaded in my diesel vehicle. Brett was amazing and let me know the whole… Read more

process and assisted with inquiries I had. The fuel was removed - the diesel was inserted and I was up and running. I can't recommend Brett or Wrong Fuel Resue highly enough. Kay

The sales person was excellent. I liked how he kept everything down to business.

Excellent service as usual. We have been a customer for a number of years now and the response time to issues for a recovery tow or to attend a flat battery has been great. Highly recommended and great value for money.

Very easy to process and fantastic that I saved myself $100.00 I am 79 years old so everything has to be easy for me to process

We got a puncture today in our 2019 Subaru Forester, which doesn’t have a suture. We went online toRACQ roadside assist and in a relatively short… Read more

time Jordan turned up to attempt to get us back on the road. Unfortunately the puncture repair didn’t work, so we needed the vehicle to be taken to a tyre dealer by tow truck. Jordan registered the job at 1112 and advised that the wait time would be up to ninety minutes. At 1245 I called RACQ, who then rang Reedy Towing - we were advised that the driver assigned was at lunch and would be another minimum thirty minutes- we then arranged for an Uber to collect my wife and I would stay with the car and go to get the tyre repaired. As it turned out, both the Uber and tow truck arrived simultaneously- my wife went home and I went with the car. The tow truck driver informed me that he was only allocated the job at 1226, and so finished the job he was on at Aspley, then came up to Bracken Ridge to get us. Why was there such a delay in allocating a tow truck??

I discovered that my bike had a flat battery due to the parking light being on all night when I was away for the weekend in the country. I called MA… Read more

(without being on hold at all) and after explaining my Breakdown issue I received a call back within a few minutes saying the Mechanic would be half an hour. The guy was really helpful. The battery wouldn't jump and was totally dead. He said that he would go to another urgent call not far away then collect a battery from his workshop and be back in under an hour. He did and installed the new one, a very good price, and I was riding home quite happy. The service from start to end was thoroughly genuine and no time wasting or excessive costs. Very impressed with the service who got me back on the road. Highly recommend.

Brilliant to deal with no problems great fast service no excess.

Friendly staff and ease of getting a renewal at the right price.

Great fast service and they never let you down. These guys are a pleasure to deal with and very reliable

Roadside Response Wollongong – Adam from the Wollongong branch was amazing, was there within half hour of the call and fixed the car within 10 minutes. He was super friendly and professional.

Our car broke down in Ballarat last week,I had my elderly mother and our little dog with us,I spoke with Susan in Melbourne who lovely and… Read more

courteous,40 minutes later a tech guy turned up ! Unfortunately I didn’t catch his name but he had us going in ten minutes.great work by the RACV i was very impressed and most grateful! Many thanks.

Disappointing Experience with RACT I would strongly encourage anyone considering RACT roadside assistance to be cautious, particularly when… Read more

travelling interstate.

I received written confirmation from RAA, RACT's interstate roadside assistance partner, that up to $5,000 was available towards vehicle recovery. I relied on that information when making important decisions, only to subsequently be told by RACT that the information I had been given was incorrect and that they would not honour it.

What is particularly disappointing is that RACT has acknowledged that incorrect information was provided, yet refuses to stand by the advice given by its interstate partner.

Customers should not be left financially disadvantaged because of communication failures or mistakes between organisations that work together.

If you are relying on roadside assistance when travelling interstate, be aware that written assurances from their partner may not necessarily be honoured by RACT. My experience has seriously undermined my confidence in the organisation.

Leanne helped me with a kind voice and assuring me with a smooth transition on changes to my car sale and insurance. Thank you.

Car tow – Jaggy did a great job. Professional and helpful. I'd recommend Aus Tow.

Car damaged in April and still wasnt properly repaired by October. Was repaired over 120 kilometres from home. Car had to be sent away twice. Both… Read more

times towing was involved. The car is drivable but some covers underneath are still damaged. I have 3 insurance policies with Apia. I have changed to Aami. More expensive. However the car will be repaired on my home town.

Received renewal notice in mail for$428.65 12months, Did 3 Quotes and showed GIO at $398.63 & $400.50, I complained and received a reply basically saying SO What, Check the details & Price.

I have been with aami since 2022 and joined them at the time due to their positive reviews and aami agreeing to the highest agreed value at the time… Read more

with my vehicle.

Yearly my insurance premiums continued to increase significantly though I had not been in an at fault accident the entire time I was with aami nor have I ever cost them anything throughout the life of my insurance. When enquiring as to why this is - aami put it down to cost of living and things are just going up. Sounded odd to me however it appeared I had no choice. I continued to pay my premiums on time, every time. To put things in context - my insurance premium almost doubled in 2025 since I had joined aami in 2022.

My car was recently supporting in a charity ride for Down Syndrom Australia. Day one of the ride I had a mechanical failure in Jerry's Plains (rural town in nsw). After assessing the failure I knew the repair would require a machine press and that a rural town mechanic would not be suitable for such a repair. Due to the urgency of getting the car back on the road as support for all the riders I needed the car repaired asap and felt relieved that I was with a premium insurance provider. I made my calls to ensure a tow with my mechanic from the 100km mark. This is where I was met with nothing but barriers and road blocks from aami.

They continued insisting on towing it to the local rural mechanic due to that mechanic being the closest available. After some discussion they agreed to tow it to a mechanic in Singleton that their tow truck driver would recommend. I agreed to this as it appeared to be the best we would get out of them, it was getting late and Singleton had a bigger variety of mechanics that would be able to assist with the level of repair required. Due to the time - we were unable to contact any mechanics there ahead of time and were only able to go with the recommendation of the aami tow truck provided.

The following day I contacted the mechanic as soon as I could and he advised that he doesn't have the suitable machine to be able to perform this job. I made all the calls and done all the work to find a suitable workshop in town that's able to perform the repairs required to have us back on the road in support that day. The workshop was less than 10km away from the original 30km they had towed the vehicle. Upon contacting them I was met with another surprise barrier from a premium insurance company. "No sorry we won't tow your vehicle as we don't do relocation tows." I explained to the lady on the phone that this was not our choice, we were stuck with this as they had refused the initial 100km tow that I was entitled to being broken down in a rural town. She was not interested and kept repeating the same point. Time was not on my side as I needed to source parts and give the mechanics ample time to work on the vehicle. I told her I will cover the cost and expect this reimbursed by aami.

Thankfully we were able to get everything done on time that day with very little to no support from aami.

I contacted aami on a later date when time was in my favour. I was bounced around to different departments multiple times constantly repeating myself in order to try get reimbursement for a $418 tow charge that they should have covered. Note - I do want to especially thank Tim and Jada that I was put in contact with on the day as they had seemed genuinely concerned about the treatment I had received and done everything they possibly can to try resolve the matter but were also me with barriers from a premium insurance provider. I had no choice but to terminate my policy with a company I expected would go above and beyond.

I know this is a big review and can be quite lengthy read so here's a little summary for those only interested in the facts and numbers -

- Aami takes on customer with a premium at the time of what was just under $130/month (2022)

- Customer costs aami nothing the entire time they are on their policy, always pays on time and is a safe driver. By 2025 insurance premium increases to over $220/month. Customer frustrated but continues to pay on time and still doesn't cost aami anything throughout life of policy.

- 2026 customer supporting on a charity ride with vehicle and has mechanical failure in rural town. Customer does all the work to try get the vehicle towed to a mechanic that is suitable to do such a job. Aami hides behind it's roadside assist fine print of "we can only tow the vehicle 100km rural if there isn't a mechanic close by" and "no we already towed it to a mechanic (of their choice that didn't have the tools to do the work) we don't do relocation tows"

- Customer left stranded in a town he's unfamiliar with and with a further $418 bill to get it towed to mechanic under 10km's away from aami's recommended mechanic.

- Due to the life of the policy customer had with aami, the fact that they had paid a significant amount of the car just in premiums and had not cost aami anything the entire life of the policy - customer attempted to get reimbursement of $418 tow charge from aami that they should cover.

Unfortunately - in the end it wasn't so "lucky you're with aami." Customer terminated policy and found an alternative.

*Left them a 5 star for ease of purchase as there will be absolutely no barriers for them taking your money but all the best trying to get support when you need it.

They will not transfer balance of your Roadside Assistance if you purchase a new vehicle!

Had a rental car breakdown on Friday afternoon. Nationwide towed it to their Noble Park depot. Had kid seats and a few other things in the back of… Read more

the car which I started to take out, driver told me not to worry as the car would be delivered to the rental hire yard tomorrow morning and I could move it all over to a new car then. Better than trying to lug it all in the back of a cab. Call through on Saturday morning to find out when the car is being delivered and they tell me Monday morning. Noble Park depot is closed over the weekend but they might be able to call someone out to open up and charge me $200 for it. So no kids seats for the weekend, no sports, no grocery shopping. Best part was they defended the driver over the phone.

Cheapest comprehensive policy, great customer service and I had a recent claim which went smoothly with no issues, super satisfied

Long wait for tow track. Was advised it will take up to 90 minutes but it was over 2 hours. To make it worse, the operator had an attitude - told me it’s a large country and then hang up on me. Great service NOT.

what a joke of a company, they have interstate assessors look at vehicle from other states and then say they cant see items, SEND THE SAME STATE… Read more

ASSESSOR OUT TO LOOK There should be an enquiry in to motor insurance especially when you can choose your own repairer and then they make excuses why you cant go to your repairer SCAM SCAM SCAM