Ordered a custom pram liner and received one that does not match the colours of what I ordered from the photos online. Emailed several times, messaged on Facebook and instagram with photos trying to politely ask if there’s been a mistake and have received radio silence in response. I was looking forward to the idea of supporting a small local female owned business doing custom pram liners but this is appalling behaviour and I’m so disappointed.
Diabolical behaviour from a woman posting about her journey to "turning her business around". After following the brand for a while I was excited to finally order a nappy bag a few weeks ago. I wanted to return/exchange it, so I sent an Instagram… Read more
message to organise it. I then received an automatic reply that I should email, so I did.
Later in the week no response, so I tried both platforms again.
Later again, feeling frustrated as the returns window was closing, I politely asked on an Instagram post if she could check my messages and emails (still managing to upload posts during this time of course).
Went back to check today and her response was to block me on Instagram and remove my messages.
I was so shocked at her behaviour I came to read reviews and post one of my own. Diabolical, stay away at all costs. Behaving like someone on crack who needs money fast.
Follow-up · In response to follow up questions: - No she doesn't have a phone number (of course) - The item wasn't faulty, I wanted to exchange for a different colour or return for a refund - The return policy was 14 days to return for refund for change of mind Still never heard anything, still blocked lol.
I rarely leave negative reviews, but after more than 6 months with no resolution, I feel I need to warn others. In June, I was sent the wrong item. Since then, I have contacted this company over 8 times via email. I have only received two responses — one from Erin in August and one from Claire in October. On both occasions, I replied… Read more
immediately, clearly confirming that I wanted the correct item shipped and that I was happy to return the incorrect item. Unfortunately, after my replies, I never received any further communication — no return address, no shipping label, and no next steps.
I have also attempted to contact the company via Facebook and Instagram private messages, only to receive automatic replies directing me back to their info email. I even tried calling a phone number listed online, leaving both a voicemail and a text, with no response.
At this point, I am out of pockedlt over $70 for an item I never received, with no response or solution for months. This situation could have been resolved easily with basic follow-up, but the complete lack of communication is incredibly frustrating and unprofessional.
I did not want to resort to a public review, but after exhausting every possible private channel, I feel it’s important to let others know that customer service appears to be non-existent once there’s an issue.
Reviews with attachments
- +1
BUYER BEWARE - POOR QUALITY PRODUCT, POOR CUSTOMER SERVICE, POOR TURNAROUND TIME. After placing an order in March for an "April pre-order" and not receiving anything all of April, I jumped back online to see what was going on. The style I wanted now said "May preorder". I contacted A&M to clarify, they advised that they didn't have the fabric yet… Read more
and that the pre-order dates are just a "guess". They offered me to choose another style or wait another two weeks for the fabric, and mentioned that they would prioritise my order. I opted to wait two more weeks (as I had already waited for over a month, what's two more weeks right?)
Yet another month later (end of June now), I go back on the website to see the fabric I had selected was now "pre-order June" I contacted them again stating that I wanted an ETA on the item and that if it wasn't coming soon I'd like a refund so I could purchase elsewhere. Within 24 hours they had emailed saying that the fabric had arrived and had been cut, but that they had no idea when it would even be ready. I replied stating that I felt like they had just sent that email to placate me, that I had waited months and wanted a refund, but that if my item was already in progress I would like to be prioritised and my item shipped to me by express. They did not reply and did not honour this request (even though they had stated that they would be prioritising my order after my email back in april).
When the item eventually arrived at the end of June (AFTER THREE MONTHS!!!), the holes where the straps go through were constructed so poorly that there was a section where the stitches had fully come apart and the internal wadding was coming out. I contacted A&M again, I knew that they would not honour a refund, and I certainly wasn't going to wait another three months for a replacement, so I requested a partial refund so that I could at least take it somewhere to be repaired. I never heard from them.
Really poor customer service, poor communication, poor turnaround time and poor quality product in the end. Such a disappointment as I have purchased a pram liner in the past and didn't have these issues. I understand that this is a family business and I'm all for supporting that - however until they iron out these issues and provide some accountability and transparency in their turnaround time, I won't be shopping here again and I'll certainly be steering all my mum friends away too.
P.S They delete all negative reviews from their website so it looks like their products are rated 5 stars. (See photos uploaded, my review was on their site on 25/7 and deleted by 1/8. Just so dodgy.
Wouldn’t recommend, poor value for money and lack of communication from the company – Ordered nappy bag and after using it for 2 months, the handle has deteriorated and the insulated lining of the bottle internal section has come loose from poor stitching. I tried contacting the company twice with no response. I feel as though the price and quality aren’t in line with each other after paying approx $200. I also found the bag not… Read more
super useful as it couldn’t fit much in before becoming cumbersome eg clothes some Baby bottle, formula and then personal items.
DO NOT BUY! Fake refund, intentionally committing fraud! – Don’t buy from Audrey and Me, they are intentionally committing fraud! I ordered a pram liner and straps in August 2024 (now December 2024)and they never arrived. After months of unanswered emails and Instagram messages, I finally got a reply saying they had refunded my order. They sent me a phony ‘authorisation key’ and the money never arrived.… Read more
The purchase was through ShopPay so the refund should have come through there anyway. I’ve contacted them multiple times about the fraudulent refund and no one has responded.
- +1
Avoid - No customer service!! – AVOID AVOID AVOID - Was gifted a pram liner when I gave birth to my son a few months ago, my sister gave me the package to open when I was ready to use. Opened it a couple weeks ago and the fabric is frayed where the harness holes were cut out. I contacted them (no option to attach photos) and was told that was normal and would get better with… Read more
use? Did they mean the rest will fray to match maybe? I emailed them back with photos and told them they dont look normal at all, the strings weren't cut correctly and pulled where all the gaps were. Was given the 'these are hand made and each piece is unique' excuse although you would think that extra care would have been taken if that was actually the case. I haven't received a response since then so inclined to agree with the scammer comments.
Terrible – Business is extremely dodgy don’t purchase. I wish I had read these reviews before I had unfortunately. I purchased a nappy bag January 2024, received February 2024. Hadn’t been used more than a couple months when the zipper broke, now the straps have broken & it’s unable to be used. I’ve highlighted the faults to the business, wanting to… Read more
potentially flag this whether there was a dodgy batch or see what they were able to do to r solve. This product definitely hasn’t met its lifespan & fit for purpose. Have received no response from several emails & messages advising of this & wanting someone to discuss. Have now been left no choice but to repo my to consumer affairs & follow up with relevant bodies as they not abiding by consumer laws Australia with products & services.
Latest follow-ups
Scam! Do not order from these people. Im still waiting after 2 mths. No communication and if any its generic. Disgusting people to prey on people like this! Absolute rubbish. Report them to fair trading as I have! Do not waste your money
Follow-up · I persisted contact via email. Their replies were repeated and automated. I contacted Fair Trading. All you have to do is read the reviews, I didn't (wish I had) and DO NOT ORDER FROM them.
Positive reviews
Exactly what I wanted – I bought a 3 pack of bibs and a teething bear for my daughter because the dribble at the moment is next level. Couldn’t be happier! The bibs are really nice and stylish and the little bear teething ring is definitely a fave with my Bub! I’m looking to get a couple more so I can have a few in different rooms and the car haha.
Gift Box delivered quickly – Lovely quality & delivered before the weekend and the baby shower as promised. Exactly what we asked for so they get the stars they deserve. Supporting rather than tearing down local business.
Excellent quality very good service – Really happy with everything I bought here. The service was great and the quality of the products was outstanding. I'm taking away a star because they're online only and I think they should have a brick and mortar store. It's inconvenient that I can't go browse in person.
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Negative reviews
Terrible. No order has been recieved and no customer service despite numerous attempts via email and social media. Disgusting that this company continues to rip off people. Why they are allowed to continue to take orders is beyond me.
DO NOT BUY from them! It will take more than 4 months to receive your product and YOU will need to chase it up repeatedly. 10+ emails back and forth and they kept claiming it should be on its way. AVOID! I’m ready to report them to consumer affairs.
Terrible products and customer service. Several items in my order were faulty. I have been trying to contact the company by email and messages on socials for a month and received no response. I have resorted to making a charge back claim through my bank. Meanwhile, the company is sending marketing emails and texts and harassing me about items supposedly left in my cart. Do not purchase from this company.
Recent reviews
Ordered a pram liner, waited over 5 'business weeks' before I emailed to ask where it was. No response, followed up twice via email more before I told them I would be requesting a refund through my bank. Magically received an email same day saying my order was dispatched. The liner itself is decent, but I don't know how they're still in business with the way they treat customers. Wish I had searched for reviews before I ordered.
Placed an order for a personalised blanket over 5 weeks ago and have had no communication from anyone in the business. Terrible communication, no correspondence since ordering yet they’re quite happy to take your money. Don’t waste your time with this company not worth the stress and loss of money
I never received my order and I never received a refund. Customer service simply stopped replying to me. I have contacted consumer affairs and they couldn’t do anything as they weren’t replying to them either. Please don’t waste your money or time on this scam of a company.
Do not recommend. I purchased a nest noting the 2 week advertised time frame. I received zero updates regarding the order being delayed. I found out an after ordering I was receiving a second nest as a gift - which had been ordered weeks prior and also did not show up in time. This person had received stock replies stating delays. I emailed… Read more
the company 4 times over the course of 6 weeks with no reply. At this stage I lodged a charge back on my credit card for goods not received.
The item did arrive approx a week later, and I contacted the bank to cancel the charge back. Which coincided with emails from the company calling me a thief for the chargeback.
They then requested I send the nest back - however my bank had confirmed that the funds had been released back to the merchant.
Surprise surprise - no further replies to emails.
Coincidentally- both nests arrived one day apart. Even though they had been ordered weeks apart.
Would recommended everyone contact their bank and do a chargeback for goods not received.
Order was missing items - attempted to reach out numerous times via Email, And also with social media, still no result of getting the missing items. Terrible aftersales service. No confirmation of order Would not recommend. Such as shame as we have had good products beforehand.
DO NOT BUY FROM THESE GUYS. They don't even send a confirmation email after placing an order. Dispatching 1 or 2 business days as it says on their website is a complete lie. Never received any response after following up on my order after 3 weeks from placing my order. Thanks goodness I paid for my order through PayPal as that's how I got money back. 100% do not recommend this business.
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Terrible…. Never received my order and them took 3mths to get told they didn’t have what i ordered and now won’t refund my order after I’ve contacted them multiple times on every!
I would not buy from this company. I ordered about 1 months ago and I didn't even receive a confirmation email. Still waiting for the order. I specifically selected a ready made pram liner. Still a no show.
Horrendous. Do not buy. I bought a pram liner the beginning of June. It’s now 15 July and still not received and they are not responding to my emails or on their chat bot.
Absolute scam artists. Do not buy from them! Ordered $250 worth of “ready to go” products and haven’t even received a shipping email and it’s been forever. They spend hundreds on promoting and boosting their social media and use influencers to promote their products, but once you purchase something, you’ll never get that money back. Avoid at all costs and look elsewhere!
Do not purchase from this business! Their website mentions products shipped within 1-2 business days, they do not ship in this time. When you follow up your order they say oh it’s coming they are just finishing it off, and it never gets sent. I spent $250 and have come to the realisation I will not get my money back or any products! Please do not order from here and save your money!!
Extremely disappointing experience- no communication, no delivery I placed an order with Audrey and Me on 2 May 2025 for two pram liners and accessories, totalling over $500 AUD. Despite the high cost and the promise of handcrafted quality, I’ve been left incredibly frustrated. More than 25 business days have passed and I have not received my… Read more
order. I’ve reached out multiple times and initially received stating the items were almost finished, and I was even sent a link that the Australia post label had been created, however all further communications have been unanswered. It has now been a further 3 weeks and I have not revived any updates, or even basic customer service or replies.
For a business marketing itself as premium and personalised, this lack of transparency and reliability is unacceptable.
I genuinely wanted to support a local brand and was excited about this purchase, but sadly, I can’t recommend Audrey and Me based on my experience.
*UPDATE* my order was eventually delivered after threatening ACCC and fair trading via email and social media messaging. Good luck to everyone else. I still would not be recommending this company or their products.
Cool product - but I originally received a mouldy product, which I could obviously not use with my little one. Claire was quick to reply to my email and send a replacement product, however to the wrong address. Tried to follow up a few times, with no response for weeks. Finally after leaving a poor review on their website, a replacement… Read more
magically turns up at my door.
5 stars for the product, 0 stars for the disgusting customer service. Buyer beware.
Worst company I have ever dealt with. Took 2 months to receive my item and no communication despite multiple follow ups. I thought I had been scammed and was surprised when I actually received the item. Avoid at all costs!!
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