Babyhood

DO NO BUY FROM BABYHOOD! We had a terrible experience buying a cot, the mattress and bamboo protector. Firstly when the items arrived, the mattress (which was protected by a thin plastic cover was completely ripped all over, leading to terrible dirt all over the mattress cover. As such, we asked for a replacement, as we did not think this was… Read more

acceptable seeing as we paid over 300 dollars for the mattress and cover. Unfortunately, the company did not think this warranted a full replacement and only a replacement of the mattress cover. However, when we opened up the mattress cover we noticed it was stained in blood!

They assured us it was red chalk but I have attached a photo for anyone wanting to see. We were so disappointed by their communication and how they did not believe us.

That said, they did decide on giving us a replacement cover, however, they sent us wheels instead.

Now, it has been over a month and Babyhood are holding our replacement package hostage until we send a random person their wheels, we are not even sending it BACK to the company. Personally I find this a terrible breach of privacy as I now have the name and address of a random customer of Babyhood because they were to lazy to send this themselves, (in saying this, I have sent this customer his wheel but still no package has arrived for me)

At this stage, I think I wont receive a replacement mattress cover, and even after asking for a refund, the company is refusing to comply.

Good luck to whomever decides to buy from this company, you may have your address and details given to random people, or you may not get given your parcel at all.

Have new puppies & placed an order for some beds - the Rocky Raised folding bed & the Coco Cosy pet bed. They are great, well made products & the order arrived 2 days after placing it. Such great service.

So in love with our cot – I feel in love with the bella cot over 2 years ago so when we knew we were having a baby I already knew what cot I was buying. It's beautiful visually and so well built. It was easy for my husband to put it together and the team at babyhood were super helpful and amazing to deal with. So recommended this cot and any babyhood products. Show reply

The Kaylula Sova Classic cot is absolutely gorgeous. It’s rare to find something made from real timber that feels so timeless. The smooth rounded edges suit any style and look beautiful in every nursery. The wheels make it incredibly practical and easy to move around the house, which has been a lifesaver during sleep training with a very clingy… Read more

baby. It’s also the first thing people notice when they walk into the room.

With so much overconsumption in the baby industry, it’s refreshing to have a piece that truly grows with your child. For anyone living in a smaller space, it’s such a smart option instead of having to store bulky furniture between stages or children.

The finer details really stand out too, especially the silver plaque. It feels like a special piece, something I can imagine passing down one day when I’m a grandparent.

Choosing the right cot can be overwhelming, but I’m so glad I went with Kaylula Sova Classic.

Moisten is a great guy, lovely and so good talking. He has the patience to explain and lovely person with everyone.

Babyhood Aliya Rattan Cot and Breath Eze Bamboo Innerspring Mattress Being a first-time mum and having an ecofriendly home it was really important to find a cot and mattress that ticked all the boxes for our family and daughter. We couldn’t be happier with the Aliya Rattan cot and Breathe Eze Mattress. The Aliya cot is such a beautiful design… Read more

showcasing the stunning rattan end panels which really make the cot feel luxurious and timeless. The cot has been built with real timber and sustainable materials such as the New Zealand timber. When putting the cot together it was very obvious how well made and sturdy the Aliya cot is. Each panel has a smooth finish and provides a safe space for your baby to sleep. We especially love the single hand drop side and versatility of this cot. We know our family and future children will get so much use out of this cot as it grows with your child providing 2 levels (bassinet and cot) and then transitioning into a toddler bed, day bed and even sofa seat. We paired our cot with the Breathe Eze Bamboo Innerspring Mattress. We love that this mattress has optimum support for our little one and a bamboo cover that is fabulous for our climate keeping our baby cool and comfortable. Another reason we chose this mattress was the convenience of the zip off washable cover. As a mum life is incredible busy so having this feature really provides a peace of mind and will save on time.

Absolutely in love with my Bella cot, it’s well designed and made, definitely luxurious look Show reply

The Babyhood Kaylula Bella Cot was the very first item I noticed when I walked into the store, and I instantly knew it was the one I wanted. It is beautifully crafted from real timber and feels incredibly sturdy and high quality. One of my favourite features is the clear panels, which allow great visibility while still feeling safe and secure for… Read more

baby. The drop side functionality makes lifting baby in and out so much easier, especially during those newborn months and late night settles. Knowing Babyhood is an Australian owned business with over 30 years of experience gave me complete peace of mind this is a brand you can truly trust when it comes to safety and design. The cot feels both practical and timeless, and I couldn’t be happier with our choice.

Very unsatisfied with the quality of the wheels on the co sleeper. They are very cheap plastic and so small. They have broke within 3 months of usage I have contacted baby hood to be told they aren’t under warranty still and even if they were still wouldn’t be classed as a warranty repair. The break is stuck on break so cannot wheel it, the switch… Read more

part has snapped without actually coming off they also always switch to break even when we haven’t put them onto it. We love the rest of the co sleeper it’s unfortunately just the wheels that let this product down. I’ve being told I can purchase new ones but definitely don’t want to waste more money on another set of these just to break again shortly after. Did expect bit better quality wheels for it.

I ordered a pair of muslin wraps from Babyhood. I took them out of the packaging to find that one was damaged (appeared to be torn/fraying) in one corner. I contacted Babyhood, attaching the same photograph here, and requested a refund given the defect. They insisted that based upon their “assessment” of the photograph, the damage was reflective… Read more

of a tear/cut and not a manufacturing fault. They refused to provide a refund. They were dismissive of my complaint and ascribed the blame to me - but as I pointed out, why would I deliberately damage something that I have purchased?? Further, the damage is in the corner, where the fabric is reinforced with a seam and multiple layers - I couldn’t generate sufficient force to tear it in this spot even if I wanted to.

Terrible customer service, and zero accountability. This was my first and last purchase from Babyhood.

My husband and I purchased the Breathe Eze Cosy Crib Original. At first I absolutely loved this product and couldn’t fault it, however after using it for three whole weeks now we have come across a few issues with the product. The first issue being that it is impossible to get back to its original shape once you remove the cover to wash it. The… Read more

cover is super tight which makes it extremely difficult to get back onto the cushion once it has been taken off. If you manage to get it back on, it doesn’t really go back to its original shape.

The second issue is that although it says it is breathable, my three week old sweats super badly when laying on this. On one occasion I went to pick up my son and he was laying in a puddle of his own sweat (and I mean a legitimate puddle). We got a fright thinking it was a medical issue, however we tried putting a more breathable barrier (a cotton towel) between my son and the mattress and the sweating stopped. In the photo I’ve attached you can see it was so much sweat that went through the mattress and soaked the fabric underneath. The mattress unfortunately seems to be a plastic sort of foam which you can imagine isn’t very breathable at all. It would be great if they could use a different mattress for future designs!

Other than that, the customer service is amazing and the other products I have purchased (a rocking chair and change pad) have been perfect.

We purchased the Classic Curve 4-in-1 cot and the cot base arrived broken in the box. We didn't assemble the cot when it first arrived because our newborn baby was using a bassinet at the time, but when we went to assemble her cot and discovered the broken base inside the box we contacted Babyhood immediately. However, they refused to assist,… Read more

citing a 5-day window to report issues due to their insurance policy. Because they couldn't claim it under their insurance, they would not take responsibility for the replacement.

Babyhood's solution was for me to pay for a replacement cot base ($225 plus shipping). I managed to get it repaired locally for cheaper but it was still an expensive fix due to the proprietary design. Then, when we finally assembled the cot, we discovered the drop side didn't work so that meant 2 of the 5 panels of the cot arrived broken. Replacing these broken parts would have cost as much as buying the same cot all over again.

On top of that, Babyhood's customer service was shockingly hostile and unprofessional even though I remained polite throughout. They even sent me a very hurtful email calling me a bad parent after I received advice from Fair Trading about my rights under the Australian Consumer Law. (I honestly couldn't believe this when it happened because I've never seen this kind of communication from any other company ever, but I've since read a lot of reviews from other customers who unfortunately had a similar experience and even received threats from Babyhood customer service.)

Overall, this has been a very stressful and expensive experience. The product quality is poor, and the customer service is hostile and unhelpful. It is extremely disappointing this happened with a company whose customers are primarily families welcoming new babies. It took me 6 months to post this review after it all happened because the experience was so distressing, and I know Babyhood argues all the negative reviews on this site so that was a lot to deal with at the time while I had a tiny new baby. But I'm doing it now because it is important for others to know what happened to us so hopefully it won't happen to you.

I give a 5 star review for their glider chair. This is hands down my favourite babyhood product, so much so that I ordered a second one for my mum because of how comfortable it is. It is hands down the best chair you get for nursing. I tried SO many different chairs in so many different stores and none of their compare. The babyhood one actually… Read more

glides so smoothly, there is no annoying jerking movement, no rickety sounds etc. You can also completely control the movement - i.e doesn’t rock if you don’t want it to which is my preference as that movement can make me get dizzy. I would highly HIGHLY recommend