Aus-Appliances

ASUS looks great – Just received ASUS laptop today, it looks great. Delivery was on time from Sunshine coast to Sydney. other thing needs to use and see later if there are any problems. Show details

What a pain – Wish I'd seen these reviews first... Ordered a vacuum on Jan 25. They say getting it into them takes "2-12 days. The average is 4"... It's Feb 12th and we've heard no word. Called them up - (the rep didn't have the authority to look up the order by the order number, for some reason), and it took putting me on hold to find the order. She… Read more

returned, and the vacuum conveniently had just arrived... they'll be shipping it tomorrow. I wonder if I'd have gotten the same answer if I'd called last week...

Not really looking forward to what happens if we need a warranty replacement or repair from these muppets.

Disappointed – Their page says "Shop online with confidence" and unfortunately I have lost confidence with this company. I ordered a Miele accessory for the vacuum cleaner which was available at similar prices at other stores online but though as I had purchased from them before (few months prior) I would go again with them. BIG MISTAKE. The money came… Read more

out quick enough and yes I was expecting a delay as it did say the order would not ship immediately and said on average the speed.

However after being told it was possibly held up in customs, already sent, it would arrive in a couple of days and also it would be here today (4 different reasons) , I got fed up and just asked for a refund which they were able to do fast.

I ordered it from Joyce Mayne and 2 days later it is being shipped with the same price as this company.

Shop online with confidence? Nope sorry you've lost me as a customer despite ordering before and no issues, i won't be back .

Destroyed my confidence in online shopping – I ordered a vacuum cleaner. After 8 days... Nothing I called them. They apologised, promised to ship. 4 days later ... Nothing I call again. They promised to ship today. Nothing. 1 day later, I called them and asked for refund which they issued immediately. They have friendly staff, but they are very unorganised and… Read more

overwhelmed. So lots of things go wrong.

They don't own the stuff sold online, they order it once a customer ordered it. That makes for lots of problems and delays.

Awful. Just awful – 3 weeks after ordering may vacuum cleaner and variously being told that it was stuck in customs and that my order had erroneously been marked as suspicious I still have no word on when this will ship. Every time I call I I'm told that stock is expected that afternoon and I will get an email as soon as my order is dispatched then... Silence. Will be seeking a refund tomorrow.

Bad customer service – Very poor customer service. Ordered aircon and advised won't be available until first week of March 2017. I emailed in the first week of March to see what the status is. No response. Emailed someone else who advised it wasn't in yet & I will be contacted once it is ready for delivery. Received a phone call telling asking if it is ok to deliver on… Read more

a particular day and I tell them that if delivery can be postponed until the next week. Took a day off to accept the delivery and waited all day for it. I called them up and asked if the driver will call prior to arrival. I was very rudely told that it hadn't arrived yet and that I would've been told the product would be arriving in their warehouse on that date, not that it is to be delivered on that date. Why would a company call customers to tell them it has arrived at their warehouse??? The gentlemen seemed very agitated and irritated that I called. To date, I have not received any sort of correspondence about this. Do yourself a favour, do not order from these people, save yourself the time and hassle and order from a reputable store! I should've headed the warnings from other poor reviews.

Still awaiting an email regarding my shipment – I purchased a V8 absolute Dyson 12 days ago. It states on the delivery Average of 4 days though can take up to 12 days. I'm yet to even receive the email where I can track my order... I phoned last Friday to where I was informed that my order would be sent that day and I would receive my order by Monday or Tuesday. My order was in stock when I… Read more

made the purchase... so why is it taking so long? Have they even sent my order? Where is my tracking number?

Restored my confidence in online shopping – I purchased a Miele vacuum cleaner that wasn't available elsewhere - which made me a little suspicious. I received an SMS and an email confirmation of my purchase and then I waited... After a couple of weeks I phoned to check on the progress of my order and the gentleman told me he was just wrapping it. I was skeptical but needn't have been.… Read more

Australia Post emailed confirmation the parcel was on the way and it was delivered the next day. The vacuum cleaner was a great price and worth waiting a short while for. I'd use this retailer again.

Terrible customer service, terrible company to deal with – After more than a week they couldn't tell me where my order was. Terrible customer service. I had to chase them numerous times to find out. Ended up asking for a full refund. Was a complete waste of time. Will not use Aus-appliances again

Great service and product – Great service and best price in Australia very happy with the service and delivery time great company to deal with.. Excellent transaction. This is the second Dyson I bought.

Good price and service – Ordered a Bosch slimline dishwasher after a competitor didn't have stock and wasn't getting additional in for a number of weeks. Price was good - better than most retailers and was delivered within a few days for a $25 delivery fee. Very happy.

Excellent! – Decided to buy a 562l Mitsubishi fridge after seeing their excellent reviews and Aus- Appliances had the best price by a fair margin. Seeing some of the bad reviews about Aus-App on this site I called to explain I live down a right of way and have steps as well so they would need two delivery men and the special trolley as the fridge weighed 117… Read more

kilos. They explained they have their own delivery men and vans and it was no extra cost.

Next day as scheduled, the large van painted Kingsford Betta Home Living and the new fridge arrived together with another man in a ute. The new fridge was installed in minutes and they took away my old monster Maytag fridge (had to take the doors off to get it out of the house). The two men were very efficient and could not be nicer.

So I cannot fault them and would certainly recommend them based on my experience. Ordered online late Sunday, fantastic price, and fridge delivered and working early Tuesday morning.

Cheapest price and excellent Service - I highly recommend them – They had the cheapest price & the product was in stock. They answer the phone and respond to emails promptly. They pay special attention to each order. Even after I received the order they addressed an issue with my product promptly. One of my best online shopping experience. Thanks Aus Appliances. Not sure why some others have reported bad service but for me they are the best.

Service Excellence – After reading many of the reviews on this site I must say that I was a little hesitant to purchase from Aus appliances especially for an expensive item like a fridge. However, after calling through and speaking with the sales representative that was extremely helpful and outgoing my hesitancy quickly disappeared. We needed a fridge quickly because… Read more ·  1

ours had failed earlier in the day and after speaking with the aus-appliance salesperson, not only was the price $200 less than any other shop delivery of the fridge was indicated to be the following day (midmorning), the salesperson also indicated that the driver would 30 minutes prior. Fast forward to the following day and the driver did call 30 minutes prior and when he got to our house he was the most polite delivery driver that I had ever met. He also took great care not to damage anything in our house whilst he put the fridge where it needed to go. I can only speak of my experience but I could not recommend aus-appliances highly enough.

Extraordinary service – I bought a nobo heater for my elderly sick parents. The heater stopped working after a few days.....possibly a timer error from my parents. As I live a few hours from their place I called aus-appliances and the lengths they went to to get a rep from nobo to go to my parents place to fix the issue was great. Thanks heaps for your willingness to search for a solution.

Still waiting – I ordered a dryer on May 25th. I emailed the company on May 29th to ask when they expected it to be dispatched. The reply was that it was due in the warehouse the following Tuesday (3rd June) and would be dispatched immediately. It is now June 9th. I have had no further emails from the company and I still don't have my dryer. I won't be using them… Read more

again. I don't understand how they have these good reviews.

Poor communication, bad service, slow delivery

Extremely poor delivery experience – Prefer to pay for delivery than have this little surprise. Ordered three electric panel heaters online and only delivery option available was Australia Post eParcel. My eParcels usually arrive to the local Australia Post LPO agent for easy pick-up. Not a good choice made by Aus-Appliance for items this weigh/size, these had to be picked up from… Read more

a distribution centre a 16km round trip from the delivery address. To top it off they could only be picked up 06.00 to 13.00 M-F and I was home as the delivery card was popped in my letterbox. cheap inconvenient

Cheap prices, poor service – Ordered an Omega dehumidifier from them and paid by paypal. After a week of not even receiving an email from them about my order, I called and was told that they were waiting on new stock. I waited a few more days, still no response. Called back and was advised that they can no longer supply the original unit I had ordered. They did offer me a… Read more

similar unit which I accepted. For same city shipping, it took nearly 2 weeks.

I also had it posted work after asking the advice of two staff members. I was told the package was small and would be fine to take on public transport, as it had a handle. It turned up today and is bulky and heavy with no handle. I would have much preferred them to have told me this in the first place, and I would have picked it up from the store. Cheapest option Bad Service

Aus Appliances Online Store and Service – I called the Aus appliance store and the store manager happened to answer the phone. I asked the store manager if the item I wanted to purchase had the functions I was seeking. I then purchased the item over the phone (over $350). The store deducted the money from my account then called me to inform me that the store didn't have the item to… Read more

sell. I was then offered an inferior product or a refund in which will take about 5 days.

the unprofessional business practice

Great service and quick delivery not to mention best price – Giving credit where credit is due. Just received my dishwasher that I bought 2 days ago. Cant tell you how pleased I am. Online sale went very smoothly, received phone call to organise delivery and they delivered in the window nominated. I know delivery is 3rd party but whole experience has been brilliant from buying online to the follow up email… Read more

confirming my phone number for delivery, the delivery guys calling and organising a time and then showing up when they said they would.

This is what I hope for every time I buy something online and unfortunately I could only count a few instances where the process was a seamless and efficient as it was shopping at aus-appliances, I will definitely be using them again.

....and before anyone asks, no I do not work for them and I know of no one who does I'm just a happy customer. Great Price, followup email, quick turn around

Lowest price by far - Great communication - Prompt delivery – I asked a question about a Rinnai MC91Q2A (HWS temperature controller) and although they didn't have the answer they pointed me in the right direction to find it. I exchanged several emails with [name removed] and he always replied promptly, sometimes even after hours. Not only they had one of the best prices for that product, but they were able… Read more

to offer me a further discount that I happily accepted. It was by far the lowest price I could find on the Internet. I was a bit hesitant asking myself what would be "the catch" for such a good price?. However, there was no catch: I received a sealed brand new product just a couple of business days after I put the order through. The product has now been installed and is working wonderfully. Best price, great communication, good quality product, fast delivery

Inflexible and unreliable delivery – Only provided the option to deliver 3 times per week, all of course when most people are at work. Rescheduled meetings to be home at one of the 3 inconvenient times offered, only to have them still not here yet, so far 2 hours after the suggested delivery time. Who knows how much longer they will take. Price was equivalent to their competitor but these guys had the item in stock, so went with them. Delivery

Great prices & quality with fantastic customer service – I have purchased a few items from these guys as they where the cheapest with free shipping and top brands. As I live in Darwin the free shipping is a huge bonus especially buying bulky items like BBQ's. these guys bent over backwards for me when a coffee grinder I I receive died on its first use. They asked me to mail it back for a replacement… Read more ·  1

and when I informed them Aus post wanted more than half the value of the grinder in postage. they contacted the wholesaler on my behalf and convinced them to give me a new grinder without having to send the old one back. They then sent me a new one the same day, postage at their expense. Free postage, quality products & customer service

Best service and price online, will definately be back – Wanted a Wine fridge delivered before XMAS. I left it late (as usual) and looked around online for a decent price and guaranteed delivery before XMAS. I found these guys and ordered online, i was a little worried as parting with a large sum of money over the internet was a little daunting. I spoke with Raul on the phone and he answered some… Read more

questions i had about delivery and the fridge and arranged a good price on shipping for me. The fridge arrived on time and in perfect condition. Thanks Raul and team at Aus Appliances for a great customer experience!!!!!. I'll be back for sure!!! Customer Service, Reliability, Fast Delivery, Best Price

Beware of false promises – Wanted to purchase Omega Altise portable air conditioner and found the best price deal on the Aus-Appliance web site, which include the advertised statement "Free delivery Australia wide." Smaller print stated that other stores charged over $79 for delivery. I could not complete the online purchase because the delivery address was quoted as out… Read more

side of their delivery area (New England Tablelands) and advised to ring the 1300 office number. I did this and was told that they could not deliver, because they had complaints that the courier service in this area continually lost or damaged goods. To quote, "I could take your money, but you would be ringing me in two weeks time, because your goods haven't' arrived." Because I was very upset, having a disabled child who was badly suffering in the heat (our old air con had broken down, I kept stressing the free delivery, where upon I was hung up on. I rang back, had someone else answer the phone, and so asked what courier service they used. The answer was Allied Express and Australia post express. I explained the situation and the phone was past over to the person who hung up on me. I asked to speak to the manager, and he replied that he was the Manager. Again it was a dead end conversation.Ten minutes later I went back onto their web site and found that the "Free delivery Aust. wide had been changed to "Free delivery to most areas". Any how got a very good deal from Harvey Norman today......no wonder the Retravision store closed down in our nearest town if Aus-Appliances are a division.

Rudeness

Ordered a new Dyson AM02 fan, and no response after 2 weeks – I have placed an order thru their website on 21 Nov for the Dyson AM02 fan, but the order was never shipped for two weeks. Called the 1300 numbers to enquire about it, and was promised to call back on status updates, which never happened. Each time I make a call, the sales have no idea on what happened to the order, and always can't get back to me… Read more

on time. I have then decided to cancel my order, and hopefully they won't stuff up my cancellation, and forget to refund my money.

Very slow order processing. No status updating. Staff have no idea on whats going on.

Super service – After spending months looking for a specific appliance nationwide online, and ordering the appliance from several suppliers over a few months, all who were unable to deliver as the item had been discontinued, I found Aus-Appliances, a division of Retravision. They had the appliance in stock, I submitted my order on a Sunday night and received the… Read more

appliance the following Tuesday. Aus-Appliances did not charge for delivery, gave me a tracking no. to follow the delivery of my appliance with Aust. Post and were competitive with their price. Couldn't ask for a better deal and/or service. Competitive price, superfast delivery