2,511 reviews
Reviews with attachments
Product was advertised as discounted due to external marks, product was surprisingly better then expected with damage almost unrecognizable. Had to arrange collection of old fridge & customer support person was local & very helpful. Show details
They are knowledgeable, friendly and make sure the machine is set up correctly and running. They took away my old washing machine away and were great with delivering within the time frame given and called when arrived. Had free delivery and easy to make payment and choose which day for delivery, would use again!! Show details
Fast and professional! Excellent product exactly as described. Easy checkout process and fast delivery. Will buy form there again.
Genuinely impressed!! Excellent communication ✅ Punctual ✅ Polite delivery team ✅ Friendly delivery team✅ New machine in and set up ✅ So not only did I save $$$ I felt like a valued customer. Thank you
Wow, really impressed. I really liked the website as I could nominate a delivery day and although I was a bit skeptical about the advice given I should not have worried. Great communication with email and text backup and order (side by side fridge) came right at the nominated time only three days from ordering. The delivery was fast and the guys… Read more
were great as they installed, turned on and cleaned up in a matter of minutes. I have recommended Home Clearance to friends and family and am so pleased with my purchase which I have saved hundreds of dollars on due to a small dint on the back of the fridge. Just great, I have not written feedback for some time but the service warrants it. Thank you, I will be purchasing again.
Latest follow-ups
Fridge making noises seals cracking 4.5 years old.. went to manufactuer long story short dont make that model no spare parts bad luck then Home Clearance team got involved WOW I can not say how impressed and thankfull for there commitment to… Read more · 1
customer service I am. For 6 weeks they went back to manufactuer and kept me updated and never accepted the manufactuer excuses untill I got a full refund. As a pensioner I can only say what a great example of a retailer this company is out if warranty but that never stopped them..a fridge should last at least 8 years and this is a business we should all support they are even coming to collect the fridge on saturday. I have never heard or seen another retailer do this ever and you should feel safe because home clearance not only stand by their products they have the customers back. A massive thanks to Nickolas at customer service he is a fair dinkum bloke going above and beyond I am aware a few mangars and higher level staff had to get involved but needless to say you just dont hear stories like mine everyday and they deserve to be praised for their efforts ...thanks again Home Clearance fair dinkum top shelf and looking after the little guy in such a BIG way ...
Follow-up · The faults had been ongoing and getting worse over time, I approached the manufacturer first to try to get new seals. After about 2 weeks of emailing back and forward the manufactuer said they had no parts available and no longer made the parts it has been over 12 months so my warranty request wasnt valid and nothing they can do. Thats when I… Read more
In-depth reviews
Fantastic experience, we will return – We had a huge (900 kg)) and expensive LG fridge freezer delivered today. Fridge was fantastic value, a few bumps and bruises but nothing we didn’t know clearly about beforehand (website is excellent, so many photos) and we can certainly live with them. The damage was clearly described on the prepurchase website and it’s all cosmetic, the… Read more
function of the fridge is impeccable. After 6 weeks with a camping fridge and esky we are delighted with our new fridge.
Delivery was also very reasonably priced and was carried out by 2 young men (Eli and Austin) who coped with our difficult rural property like absolute professionals, prioritising their bosses’ truck, our new fridge and their own safety. We’ve experienced delivery men double their age with far more experience who have not been capable of such integrity. It was hard hot work, they maintained great humour, perfect manners, fastidiously cared for our property, refused our cash tip and stayed to the bitter end; even though we offered to do the connection ourselves they insisted it was no trouble and stayed to make sure it was hooked up and working properly. I will most definitely recommend Home Clearance to everyone I know and we will certainly be repeat customers.
Terrible service – I wish I could give zero stars for this experience. I purchased a Smeg Classic 60cm built-in oven from this store, and the ordeal has been nothing short of a disaster. The oven arrived with the glass front completely smashed, caused by their poorly executed delivery process. Despite this being their fault, they have done everything possible to… Read more
avoid taking responsibility.
Initially, they offered two alternatives: one was a product from a different brand, which didn’t match the other Smeg items I had purchased, and the other was a damaged oven with visible scratches and marks. Both options were unacceptable, especially since I chose my original product because it was in near-new condition. I then agreed to proceed with a repair, not realizing this would drag out for weeks.
After more than five weeks of waiting, I was informed that the repair would take at least another two weeks—if not longer—depending on parts availability. Their communication throughout this time has been appalling, with emails often going unanswered for days. Even when I asked for a refund to move on from this fiasco, they delayed processing it, claiming the refund couldn’t happen until the damaged oven was collected, which only happens weekly.
This lack of urgency and accountability has been disgusting. I’ve been left without a functioning oven for almost two months, out of pocket to solve their problem, and completely unsupported. Appliances Online’s service is only good when things go as planned—if something goes wrong, they wash their hands of the issue and leave the customer to suffer.
I will never buy from them again and will make sure others know about their shocking service. There are far better options available where the customer is treated with respect and urgency.
My go to place for deals on Appliances – I have been buying from Home Clearance for quite a few years now. I really like the website and the ease at which I can search through the products on offer. The items are very well detailed with any identified marks or imperfections shown in pictures. The discounts applied are genuine and great value. But, it's not just the prices that make… Read more
buying from Home Clearance great. It is also the fabulous 'Free Delivery' and the promptness of the delivery. I have on some occasions, ordered one day, and the product has been delivered the following day. And I live in rural NSW. Not even Amazon can offer me that! You are kept constantly updated via text message as to when the delivery is coming as well. Fabulous!
Then there are the delivery driver and helpers. I can honestly say, I have never had a bad experience with them. They are so helpful. Buying something like a fridge or washing machine means probably needing to get help with the installation. Well, that's exactly what you get with the Home Clearance delivery staff. Friendly and polite delivery with full installation if you would like help with that. They will also remove all the packaging, as well as take away your old appliances if you wish.
If you are considering an appliance purchase, I strongly recommend that your first stop is the Jome Clearance website. Search through the range of goods available. Look at the imperfections or missing items and weigh up the benefits of the huge discounts you will be offered if buying a particular item. In most cases, the manufacturers warranty still applies on all the items.
Buy with confidence from Home Clearance.
Positive reviews
The best company provide cheap product with free 2 drivers delivery for gas appliances. Teams are helpful, professional and customers can choose technician to install their product.
We bought a mattress and a big shout to Minh Do for helping sort bout some issues, which was followed up by excellent, polite and courteous delivery service by Kumar and Kanga. Show details
Online process quick and simple. Best price I could find online, almost half of what was offered by the other big stores. Quick notification upon purchase via email. Kept up to date about expected delivery date via email. Then on the day of delivery. SMS texts and also a tracker to be able to estimate time of delivery. That's great! Delivery… Read more
drivers installed new and remove old appliance. Also took the cardboard rubbish away with them. Fantastic. Definitely purchase from you again. Thank you!
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Negative reviews
I purchased a Bosch Series 8 rangehood from Home Clearance, which is in very good condition and delivered on the date that was arranged. However, I also paid for the professional install of the product, of which I would highly recommend that anyone opting for this, please read the fine print as to what constitutes additional charges. In order to… Read more
fit a matching range hood chimney which I supplied separately, the installer claimed that additional cuts of the ceiling cornicing was required due to the extra width of the new unit, which amounted to about 50mm length, they would charge me an extra 50% of the installation cost to do so. Really feels like Home Clearance is taking advantage by offering a professional install option, then claiming variations in order to fit the products.
Hi Jonathan, My name is Krishelle and I work in… Read more
Sh*t show of a company. Waited from 8am to 10pm for a delivery and was promised throughout the day that it would be coming. I was told I’d be given a two hour window and wasn’t even sent a curtesy text or email. They said 11:30, then 1:30, then 5:30 then 9:30. They couldn’t get in contact with the warehouse, they couldn’t even tell me if it would… Read more
come. Fast forward to the next day when I’m told that even though they messed around the whole day prior, they still couldn’t give me a time frame but it would be late at night. It was then delivered but my stacking kit was not. I was promised it multiple days in a row. I was then told they would come and install it today. They then gave me a two hour window so I canceled all plans to be there. They never even called me or contacted me. I haven’t received my product which I paid for, for over 10 days. What a pathetic company seriously. If you want reliable delivery, order from JBHIFI or Harvey Norman. Anything but this company
Hi Hannah, My name is Krishelle and I work in the… Read more
I was told specifically I would receive my order at 1200. I had explicitly told the driver I was waking up after a couple hours sleep after working 11 hour night shift to receive the goods. I woke up and had missed his call by 5 minutes!!!! And he was uncontactable on the phone and was told by customer service that it was my fault and he can't… Read more
wait and that he tried. When 5 minutes is the difference which is a simple turn around, or wait, especially when I WAS THE LAST DELIVERY FOR THAT DAY! And had been explicit I was working nights the rest of the week and was just going to wake up in the middle of my sleep to receive it. THIS IS UNACCEPTABLE! No grace, no understanding no empathy. Waiting 5 mins is not trying, especially when I had spoken to the delivery driver specifically and had organised and explained my situation. For 5 minutes this is a JOKE!!
Hi Ella, We’re truly sorry for the inconvenience… Read more (+2 replies)
Recent reviews
Online ordering very easy ! Call back after order placement confirmed in 10 mins 1 Technician did excellent job, no damage, no rubbish left behind ! Removed old unit, installed new unit & gave advise on when and how to use new unit ! Completely satisfied with overall service !!!!!!!!! Show details
Great prices and a good range of products to choose from. Delivery was prompt and efficient. It took me a few minutes to even find the flaw with my product (which I was expecting of course) and I was even able to fix it! A great experience, I will definitely check this site in future when I need a new appliance.
Cheaper than other websites. Delivery within two days and they took away my old washer. Was very happy with the price and service and installation and removal of old appliance didn't cost any extra.
After doing some research, I came across this company, and I'm so glad that I did. The price was right, the ordering was so easy and the delivery tracking, speed and notice of arrival was second to none. I will recommending to my friends
Dryer ordered Thursday afternoon, delivered to regional Victoria next day, installed and packaging taken away. Good value discount due to packaging damage. Great experience. Show details
Great bargain for just a small scratch! Great service! Im very impressed, from ordering to delivery! Smooth process AND free delivery! Awesome! Was a pleasure n Thrilled to do business with u!
Find out how Home Clearance compares to other Appliance Retailers
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I ordered online a fridge and was very happy that it had all the information I required eg: dimensions, inside fridge temperate info etc. Very easy process for ordering and payment. Excellent communications re confirmation of order, able to choose which day would be best for delivery etc. Received communication re delivery the day prior and… Read more
received sms the morning of delivery and sms when they arrived. The two guys making the delivery were very polite, helpful and explained a few things in regards to the workings of the fridge. I would actually go so far as to say this company has the best processes re ordering and delivery and their communication is second to none. I can be very picky re good customer service and surprised to actualy say that Home Clearance exceeded all my expectations. Well done to everyone at Home Clearance. Great Job.
I have purchased a fridge , freezer, dryer, washing machine and TV at different times over the last couple of years and I can't say enough about the service AAA+ from website to customer service, even payment options and to delivery service men, especially as we live in the centre West NSW. I always check home clearance first before I shop… Read more
anywhere else. I've even got my son and sister now purchasing from this company. I once got a faulty washing machine and the return and replacement was the smoothest that I have even experienced.
I wanted replacement for ILVE 80 cm wide model. Not many products in this size. This suited perfectly in my budget and space ( more importantly). Good instructions however can be improved slightly. Show details
Great service- pictures made it easy to know what damage there was to the product and they were accurate. The delivery, installation and removal of our old fridge was all included in the cost. What a bargain!
Was my first experience with Home Clearance, a bargain with excellent service on delivery. I have used Appliances online many times and was pleased to find Home Clearance.
Recommend these guys! Bought a cosmetic damaged dishwasher, and it arrived exactly as the photos described. The packing was exeptional, and protected the unit on itas journey. Their contract delivery driver was awesome too- even took it around the back of the house and was super friendly. Excellenty communication with the company, and tracking on… Read more
the delivery day with updates that are timely to know when to be home down to the minute to except the delivery! This company is assciotaed with appliances online, who are also amazing with the service in my experience. Will definetlty look to these guys save some $$ next time i need another appliance
Excellent delivery team, and the website is also very well designed. I would recommend it to my friends, and I will definitely buy from here again if I need anything in the future. Show details
We bought a Bosch dishwasher with a couple of blemishes on it, which saved us a few hundred dollars after our old one went kaput. Unfortunately, the first item delivered had more damage than the one ordered through no fault of the delivery team. The professionalism and friendliness which Zahra in the Customer Service team handled getting a… Read more
replacement delivery was amazing. We had our new Bosch dishwasher delivered the next day by two lovely guys and it works like a dream.
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Hi Phil, Thank you for your feedback. As… Read more (+3 replies)