TERRIBLE CUSTOMER SERVICE!Purchased a kettle and toaster set from them. Kettle was faulty right away and the toaster stopped working 7 months after purchase. They were EXTREMELY difficult to deal with in regards to getting a due replacement of my faulty items. It took multiple emails and frustrating phone calls to get anywhere with them. Would NOT recommend them to anyone!! Beware purchasers. Show details
SCAMMERS!The worst service ever. No customer support. They sell products they don't have in stock. i would highly recommend to SKIP this scammer. They sold us a faulty product and as soon as we started the refund process they became silent. They will promise a golden chicken while they deliver [Content Removed]! Show details
SCAMS & LIARSNO STAR! ABSOLUTE SCAM.
Do not use these guys for anything. Website said 5-7 business day to deliver to our address. We were told the item is in the warehouse and have been lied to MULTIPLE times.
Fast forward 2 weeks later and now been told it’s a further 4 business days to get the order sorted, and the. Up to 15 business days for delivery.
Do NOT buy from these. Pay the extra and go to Harvey Norman or the good guys. ABSOLUTE JOKE. Show details
Item advertised online not in stockI ordered a toaster as a gift online. 2 weeks later I was still chasing it. Then I made a call to be told that the supplier had run out and they weren't getting anymore. Why advertise then? Still waiting on the refund. Could not offer comparable product. Very disappointed and would never buy with them again. 0 stars. Show details
No product! No communication ! No money!I placed an order for a fridge on 31 August 2023! I did not received the product! I asked for the order to be canceled , no response from them! I am without a fridge in summer months! As a pensioner I don’t have extra money to buy another one only when my money will be reimbursed ! Show details
Great serviceGreat service over the phone and very efficient online ordering and delivery. Better prices than anywhere else. Didn't cost a fortune to have new washing machine delivered up two flights of stairs like most places. Would use again.
Haven't used the washing machine yet, but it's the updated model of my old one, so I expect it will live up to expectations.
Nb. When I did use the machine, the guys who installed it hadn't levelled the machine correctly. It was absolutely terrible. It was a Sunday and I emailed my issue. Heard nothing back so... Read moreI called Monday afternoon and they arranged for them to come back. They stayed whilst I did a short cycle to make sure it didn't happen again. Whilst I has this issue, and it should have been balanced correctly in the first place, I still stand by my original review. I would recommend the store again.
Happy PurchaserVery happy with my purchase and the extended warranty available. The service offered by Gilly Guyatts was exceptional, Everyone I dealt with was efficient, courteous and happy - every single person from the initial enquiry through to the warehouse reception and storeman who delivered the cooktop to my car. Couldn't be more impressed, thank you all. Show details
Never againOrdered an advertised fridge online, then was told model that was advertised was not available, after 4 days requested a refund ,took nearly 2 weeks to get refund and had to email them about 4 times - why advertise items that are not available ????? Show details
Beware the T&CsWe purchased a cooktop which unfortunately won't fit our benchtop cutout. They will accept a return but charge a "restocking fee" of 25% of the purchase price which in this case is hundreds of dollars. This is on top of the return courier cost which I would expect. Read the fine print! Show details
Perfect purchase experiencePurchased a Sony Wireless Noise Cancelling Headphones - WH1000XM3B after scouring the internet for the perfect price. Billy Guyatts beat all other quoted prices for this item by a healthy margin. Will definitely shop here again. Thank you Show details
Very bad serviceThey gave me already 4 date sto delivery and didn't deliver anything I have purchased one month ago and call and they hang out at me because I want to cancel and tell me excuses one lie after another. Show details
Loved our meal last nightMade beef stew with red wine "beautiful" Ate a lot more than I really needed to lol Will be using this machine at least a couple of times a week Show details
side by side fridgePhone service was amazing very helpful you were the only store that had the fridge we wanted in stock and as a bonus free delivery thank you so much for helping us pensioners (Maria). Show details
Customer Service is not greatEasy ordering but after 2 weeks as there was no communication after the order confirmation. Received an email "Apologies for the late reply. Unfortunately we are working on a skeleton staff and we are trying to reply to our customers as quick as we can. We have EMK5000K in stock in our warehouse. Unfortunately TTDAF1.8L model is end of life." No offer to send the item in stock or for a replacement product. I called the next day and was advised the item was still on the website but no longer available. Offered $4 off another item. Now, I have wasted over 2 weeks waiting and have to go find the items elsewhere. Show details
Terrible buisnessI bought a oven, inform via email that it will be dispatched in less than 48 hours.
Over a week later I did not hear anything so I emailed - no response, I facebook messaged-no response. I called and held on line for 45 minutes before being told that this item has been discontinued and out of stock long before I ordered it. Today the item is still listed online.
I have no oven/stove top, have not been able to cook at home. Now I have to wait for a refund to go through before ordering from somewhere else.
I don't normally write bad reviews, but I am out allot of money having to buy take away. Worse thing is, I was never notified and the order wasn't cancelled, I had to go out of my way to contact the company and inquire. Show details
Questions & Answers
I am interested in your Robin Hood rangehood RCA2A16WH.
Has this rangehood a rectangular outlet at the back, leading to the vent in the outside wall ?
My email address : email@example.com
check these guys have it in stock before you buy i waited 6 months and they take your money!
Do you remove old appliances, fridge for eg.
Order number 1000188206
Contract entered into on 5 August 2022, payment made on 5 August 2022.
As at 21 August 2022 the purchased dishwasher has not been delivered.
I have not received any correspondence as to the purchased product.
I require the company fulfil its obligations under the contract with me forthwith or I shall recind the contract and request my money be refunded immediately.
Any financial damage I have suffered in respect to being unable to purchase this product for the given price and having to source another service company I shall seek damages.
Not surprised. As per my earlier review this Company does not hold most goods they sell in stock and rely on the product distributor to supply them then ship to the customer.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.