Billy Guyatts

Terrible. Always do your research before buying anywhere online. In this case, reading all of Billy Guyatts recent reviews, you'll find a common theme that is very much the true case of what they do. Ordered a heater from Billy's and others have noted, I didn't receive any communications from them once I'd paid... About 2 weeks went by and I… Read more

thought it was strange, so I looked into it and (finally) read their reviews.. Low and behold when I called them, they said that the item was on back-order with their supplier.. Funny that, considering it seems to be their standard line to everyone. I ended up calling the supplier myself, and amazingly they advised that the heater I had purchased had not been sold in Australia for years! So no idea where Billy's was even getting this old stock from...

I called Billy's and cancelled the order, and they advised that they would send it to their accounts department for refund. What a load of trash, are they the only online store in the world that can't automatically refund a sale when it's cancelled?? So as others have also said, it didn't get refunded. It took another phone call to Billy's to ask why, the guy said he'd take care of it that afternoon. That didn't happen, obviously. So I've had to make a chargeback through my CC company now.

An absolutely untrustworthy and deceitful company, who lie and steal straight to their customers faces... I have absolutely no idea how they are still trading. I will be reporting them to fair trading, and I recommend that everyone else that has an issue with them do the same, as that's the only way dodgy companies like this get put out of business and stop wasting peoples time.

I would not of thought that big W support billy guyatts. But here we are trying to get a refund on their cheap knock off slow cooker. Waste of time and money. Now they want me to pay for return postage. Last I heard it is always the seller's… Read more

responsibility to cover return postage costs. Do not waste your time or money with appliances through big W as they support companies like billy guyatts on marketplace who sell through big W stores.

This company should be reported. Like many recent reviews, they advertise “2–7 business days” delivery despite clearly having no ability to meet that timeframe. Items are either not in stock, still in transit from overseas, or only ordered after… Read more

you’ve already paid.

We’ve now been waiting a full month for a freezer that was advertised within that 2–7 day window.

The most frustrating part is the response from their phone team — they openly admit it’s a known issue, but offer little more than a “sorry” with no real solution or accountability.

Purchased a Clothes steamer 10 months ago and now it doesn't steam properly, got in touch with these guys and was told to send it back at my cost which is wrong. I could understand if it was my fault but this is not the case. Wish I had of read all the review on this company before I purchased.

Fabulous - extremely powerful stick vacuum cleaner – This vacuum cleaner is wonderful! It came with 2 little attachments- the little brush tool and the crevice tool. Also 3 power heads - the hard floor, the carpet and a mattress head. I had never had to change heads when moving from carpet to hard floor but I have with this and am glad I did. I've used a dyson stick vacuum and find the LG way… Read more

better. The LG has an on/off switch which is great - the Dyson has a trigger which hurt my entire arm after about 5 minutes. The LG offers an adjustable length which is so helpful when doing stairs or reaching up high. Being able to put it on a stand is also very convenient. You can put it anywhere and having the extra battery charging while you are vacuuming is ideal. I also really like that there are 3 suction options - turbo, while using a lot of battery, is great for that spill that you just want to pick up real quick.

No hesitation in recommending this vacuum cleaner.

New Iron Purchase – I honestly had one of the best interactions I’ve had with a retailer in years. I ordered a product from their site I couldn’t find in any stores. Turned out to be pretty popular and the online store sold out as well so the customer service representative told me she would find a store that had the item and get it to me. I thought this was going… Read more

to be a painful drawn out process then 48hours later it arrived. I did not expect such responsive service. All round cheaper than others and put in more effort. 100% recommend.

Top service all the way – Excellent service all the way, from phone ordering (Phyllis) to continued advice of progress on my delivery. Fridge price was very good, delivery was prompt and free, and they took away the old fridge. I was delighted with the whole process and couldn't ask for more. Show details

Ordered an item 10 days ago (that was in stock), received zero correspondence other than the original order confirmation. When I phoned today to check I was told it was on order with the supplier and would likely be shipped mid next month. The item was not listed as a back-order item, and had I not called I'm pretty certain I would not have… Read more

received any form of update. The obvious continued bad practice (based on these reviews) seems to go unaddressed. It seems this known "system" issue has been occuring for a very very long time. Not sure if they've been reported to fair trading but this is really poor form.

I ordered a panel heater online, after 2 weeks I called them and it had not even been picked from the warehouse, this is another pathetic online store, don’t waste your time or your effort, they are absolutely pathetic in every way. Show details

Takes payment for out-of-stock items, communication channels broken. I strongly advise against purchasing from Billy Guyatts. They took payment for an item they did not have in stock, failed to deliver it or even provide a tracking number, and their customer service infrastructure is broken - it is impossible to get an answer as to when the item will be delivered. Show details

Purchased item online. After a week recieved email. Item was not in stock and there would be a delay as they sourced the item. After sourcing the item 4 weeks they charged us for the item at the agreed price which included a delivery fee with Australia Post and an extended warranty. Billy Guyatts instead sent the item by courier. It was coming… Read more

from Western Australia to the east coast. Found out when the item was not delivered there was no communication it was being delivered on a certain date that thiscourier only delivers weekdays so the item was taken to their depot and can be collected weekdays. They are not open weekends and only 8 to 5 weekdays. We are unavailable weekdays and keep this in mind when we purchase items online so will always buy when seller nominates Australia Post as they will work with you to get item delivered.

After finding out the item was not being deliverwd and we had no way of collecting spoke via chat line with with Billy Guyatts. Reprentative said it is being delivered by courier as thats what his computer told him. I advised my invoice from Billy Guyatts says delivery bynAust Post and there was a charge for this service. Basically was told bad luck I would need to collect as this is the arrangement that was chosen. Asked can I get it delivered to nearby store which I can get to on weekends. Can the item be left at the premises. Answer to everything was not our or the dwlivery companys policy. Then got cut off. I wwnt back online and got the same representative said I was not going to push my case any more can I just get a transcript of our discussion emailed through. Told this was unavailable but I could screenshot it. This though had disappeared when I was cut off earlier. I finished by asking how do we get this sorted. Was told well thats all they can do. My next step I went into local store last Saturday. They said we can cancel the order. The item then gets sent form Victoria back to WA (waste of fuel in an energy crisis). In the meantime the local store puts through a new order which can now be filled by a local store and the order will be delivered by Aust Post. This was to be confirmed on the following monday and I would be contacted with new order no. Another week goes by. Did not hear from Billy Guyatts but received a daily message from the courier company to collect item from their warehouse. So another Saturday trek to the local store. Who did I speak too? Nothing on record makes much sense. After ringing around it is understood that once item gets back to Perth you will get a credit. You can then do whatever you want to do. I said "no" the local store was going to order the vaccuum and get it delivered. Change of staff member who suggested would never buy anything online goes through the same follow up but this time comes back with once item arrives back in WA credit will be processed then we can put in the replacement order. So it will now be another week before order is placed and then god only knows how long until it is delivered.

Worst experience - Bought a fridge as a part of black friday sale in Nov 2025. Their website said the item was available and 8 days yo delivery. I booked it. But I havent received it yet (close to Feb 2026). They kept postponing the delivery date from Dec to Jan, then Feb and now March. When I asked the reasons for delay, they say either to wait… Read more

or they will refund the money I paid.

But now the sale is off on all other online stores, the price has doubled ($700 to $1300) If they hadn't mislead me, I would have got my fridge for the same cost in other online stores during the sale.

I struggled a lot during christmas and kids school holidays time with no fridge.

Now I have to wait for 4 months for this fridge (they might change the delivety again to April, then May n so on) as I am forcefully locked with them.

Please never risk ur money with Billy Guyatts

I searched the Internet for a particular model of Heller heating. Most retailers listed it as out of stock, but Billy Guyatts advertised it as "in stock" and ready for despatch. We paid our money and received a notification saying we would be advised when the item was despatched. A week later no despatch email had been seen. We emailed… Read more

customer service. After multiple follow ups we were sent an email saying they were out of stock but could offer us an inferior model "for no additional charge".

On searching reviews for Billy Guyatts I found dozens saying "don't trust these clowns" and commenting that Billy Guyatts' standard practice is to advertise items at inflated prices - even though they don't have them in stock and they know their wholesalers don't have them either.

Billy Guyatts are dishonest and deceptive operators. I would recommend avoiding them at all costs.

I would never try to buy from billy guyatts again. I ordered and paid for an item that was advertised as ‘in stock’. I received an email the following day advising that the item was not in stock but they had ordered it from a supplier and to expect a 7 to 10 business day delay. After around 20 business days I still hadn’t heard anything and only… Read more

after repeated attempts to get an update I was told that the item had not actually been ordered but they had ordered it now and to wait a week. After waiting 2 weeks I followed up again looking for either immediate delivery or a refund. 6 weeks had gone by and I really felt like I had been scammed including a few restless nights thinking about my mistake. To make matters worse the purchase was an engagement present and the engagement party had come and gone. All I could offer the couple was an apology and a promise to get them their present eventually. I did eventually receive a refund so it’s not really a scam in my case. I have now bought a similar item from a reputable online appliance trader which I ordered on a Friday and it was delivered the following Monday morning with automated updates provided along the way. Now to drop it over to the engaged couple and put this saga behind me.

I Purchased a Barbeque on 28/12/24 and got nothing except excuses for delay and having no stock! so on the 3/05/25 I got a refund instead of a barbeque. Over four months wasted!

Bought a washing machine that said in stock and ready for premium delivery, estimated delivery time said 3-7 days. Heard nothing after 5 days, contacted their customer service who said the product wasn’t in stock and would be delivered mid June - Order date was 25th of April. Awful and misleading.

DO NOT PURCHASE FROM THIS COMPANY – The company failed to deliver the stock without notification. We had paid someone to be onsite for the delivery. When I complained, they told me I would have to book for another day. Then they told me they didn't even have the product in stock. Completely unreliable and shocking. Do not waste your time.

DO NOT BUY! – DO NOT BUY FROM THIS COMPANY!!! They delivered a damaged and unusable dishwasher over a week late. It has been over a month and they have refused to resolve the issue. They creep kicking the can down the road and are not arranging for it to be replaced. Absolutely un-Australian company, do not support. Worst customer service from any company I have dealt with. Show details

Ordered, paid but nothing happened - poor customer service – Purchased a rangehood for our new oven/cooker as click and collect. Called Billy Guyetts to understand timing before Xmas and the customer service lady said it would be quickest to have it delivered directly because it was in stock at their local warehouse - no problem. We went through a process of changing the order to ensure it was delivered… Read more

directly. The rangehood was not delivered nor did we receive anything via email in over a week so I called to find out what was happening. Nothing had happened with the order - it was still sitting there untouched. They said we would miss Xmas as it was too late. I received an invoice on 27 December and we still have no rangehood so it seems like nothing was even processed when I called to follow up before Xmas. We have a nice sticky floor from cooking dinner without a rangehood when hosting our family for Xmas though. Billy Guyetts seemingly couldn’t have cared less to be honest.

Unreliable – Ordered a dryer. Excuse after excuse. Delivered promised for one day then falls through. This has happened 4 times and I have had to change my plans every time. I wouldn't recommend this mob to my worst enemy.

Bad experience – Billy Guyatts is absolutely unacceptable. I ordered a dryer six weeks ago and have yet to receive it. Every time I call, I’m met with excuses, like 'moving warehouses,' and the representative assured me they would follow up and keep me informed. However, I've heard nothing since. This experience has been extremely frustrating, and I will never purchase anything from this company again. Show details

Sold an item that wasn't in stock, was not told about it – Sold an item that wasn't in stock, did not inform me at all... until 2 weeks later I had to call and was told they were going to send it straight away, and it wasn't shipped earlier because they were waiting for stock to arrive.... The website at the time had indicated "limited stock" but also "ready to ship". So I was lied to I guess? Chose… Read more

them initially as they had the best price, but during those 2 weeks of waiting the item became cheaper at another retail store.

Scammers, do not trust this company – I think they might be scammers. No order confirmation. Cannot reach them. Terrible customer service, if you get on hold it will just cut out. I will be taking this to my bank to reverse the charge. They are essentially a dropship company with no stock and very little support.

Do they actually have stock? – Ordered a Westinghouse Cook-top. Website said there was Limited Stock. 3hrs later, I get an email saying no stock until Mid May. Well I can't wait till mid May. I need a new cook-top now. So I was refunded. I ended up getting the same cook-top elsewhere (and within 24 hrs)... Luckily I was able to cover the expense of both cook-tops while waiting… Read more

for my refund. Stock levels should be more accurate. If you need something now, don't rely on Billy Guyatts.