2Billy Guyatts

Billy Guyatts

 Verified
4.7

2,624 reviews · Statistics

PositivevsNegative
94% · 2,454149 · 6%
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Return Claim MadeYes (18) · No (557)
Product Quality
4.7 (534)
Customer Service
4.5 (538)
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Reviews

2,624 reviews
Melissa E.
Melissa E.
 

TERRIBLE CUSTOMER SERVICE!

Purchased a kettle and toaster set from them. Kettle was faulty right away and the toaster stopped working 7 months after purchase. They were EXTREMELY difficult to deal with in regards to getting a due replacement of my faulty items. It took multiple emails and frustrating phone calls to get anywhere with them. Would NOT recommend them to anyone!! Beware purchasers. Show details
David K.
David K.NSWSydney, NSW7 posts
  Verified

SCAMMERS!

The worst service ever. No customer support. They sell products they don't have in stock. i would highly recommend to SKIP this scammer. They sold us a faulty product and as soon as we started the refund process they became silent. They will promise a golden chicken while they deliver [Content Removed]! Show details
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Ands
AndsNSWRichmond-Tweed, NSW
 

SCAMS & LIARS

NO STAR! ABSOLUTE SCAM.

Do not use these guys for anything. Website said 5-7 business day to deliver to our address. We were told the item is in the warehouse and have been lied to MULTIPLE times.

Fast forward 2 weeks later and now been told it’s a further 4 business days to get the order sorted, and the. Up to 15 business days for delivery.

Do NOT buy from these. Pay the extra and go to Harvey Norman or the good guys. ABSOLUTE JOKE. Show details

Cathy
CathyNSWSydney, NSW
 

Item advertised online not in stock

I ordered a toaster as a gift online. 2 weeks later I was still chasing it. Then I made a call to be told that the supplier had run out and they weren't getting anymore. Why advertise then? Still waiting on the refund. Could not offer comparable product. Very disappointed and would never buy with them again. 0 stars. Show details
Product Quality
Customer Service
Piroska B.
Piroska B.
 

No product! No communication ! No money!

I placed an order for a fridge on 31 August 2023! I did not received the product! I asked for the order to be canceled , no response from them! I am without a fridge in summer months! As a pensioner I don’t have extra money to buy another one only when my money will be reimbursed ! Show details
Rose
RoseVICGreater Melbourne (Outer), VIC4 posts
 
Noelene
NoeleneVICGreater Melbourne (Inner), VIC
 

Happy Purchaser

Very happy with my purchase and the extended warranty available. The service offered by Gilly Guyatts was exceptional, Everyone I dealt with was efficient, courteous and happy - every single person from the initial enquiry through to the warehouse reception and storeman who delivered the cooktop to my car. Couldn't be more impressed, thank you all. Show details
David
DavidQLDSouth East Queensland, QLD4 posts
 

Never again

Ordered an advertised fridge online, then was told model that was advertised was not available, after 4 days requested a refund ,took nearly 2 weeks to get refund and had to email them about 4 times - why advertise items that are not available ????? Show details
Jaws
Jaws5 posts
 

Beware the T&Cs

We purchased a cooktop which unfortunately won't fit our benchtop cutout. They will accept a return but charge a "restocking fee" of 25% of the purchase price which in this case is hundreds of dollars. This is on top of the return courier cost which I would expect. Read the fine print! Show details
Product Quality
Customer Service
Mark R
Mark RQLDSouth East Queensland, QLD
  Verified

Perfect purchase experience

Purchased a Sony Wireless Noise Cancelling Headphones - WH1000XM3B after scouring the internet for the perfect price. Billy Guyatts beat all other quoted prices for this item by a healthy margin. Will definitely shop here again. Thank you Show details
Lidia
Lidia
 

Very bad service

They gave me already 4 date sto delivery and didn't deliver anything I have purchased one month ago and call and they hang out at me because I want to cancel and tell me excuses one lie after another. Show details
Jan
JanNSWSouth-Eastern Region, NSW10 posts
  Verified

Loved our meal last night

Made beef stew with red wine "beautiful" Ate a lot more than I really needed to lol Will be using this machine at least a couple of times a week Show details
Rita
Rita3 posts
 

side by side fridge

Phone service was amazing very helpful you were the only store that had the fridge we wanted in stock and as a bonus free delivery thank you so much for helping us pensioners (Maria). Show details
Michele G.
Michele G.NSWSydney, NSW2 posts
 

Customer Service is not great

Easy ordering but after 2 weeks as there was no communication after the order confirmation. Received an email "Apologies for the late reply. Unfortunately we are working on a skeleton staff and we are trying to reply to our customers as quick as we can. We have EMK5000K in stock in our warehouse. Unfortunately TTDAF1.8L model is end of life." No offer to send the item in stock or for a replacement product. I called the next day and was advised the item was still on the website but no longer available. Offered $4 off another item. Now, I have wasted over 2 weeks waiting and have to go find the items elsewhere. Show details
Customer Service
Erin
Erin8 posts
 

Terrible buisness

I bought a oven, inform via email that it will be dispatched in less than 48 hours.
Over a week later I did not hear anything so I emailed - no response, I facebook messaged-no response. I called and held on line for 45 minutes before being told that this item has been discontinued and out of stock long before I ordered it. Today the item is still listed online.

I have no oven/stove top, have not been able to cook at home. Now I have to wait for a refund to go through before ordering from somewhere else.

I don't normally write bad reviews, but I am out allot of money having to buy take away. Worse thing is, I was never notified and the order wasn't cancelled, I had to go out of my way to contact the company and inquire. Show details

Questions & Answers

Peter B.
Peter B.

I am interested in your Robin Hood rangehood RCA2A16WH.
Has this rangehood a rectangular outlet at the back, leading to the vent in the outside wall ?
My email address : karlpeterberger53@gmail.com

upset consumer
upset consumer  

check these guys have it in stock before you buy i waited 6 months and they take your money!

Lisa H.
Lisa H.

Do you remove old appliances, fridge for eg.

Ann
Ann

Order number 1000188206
Contract entered into on 5 August 2022, payment made on 5 August 2022.
As at 21 August 2022 the purchased dishwasher has not been delivered.
I have not received any correspondence as to the purchased product.
I require the company fulfil its obligations under the contract with me forthwith or I shall recind the contract and request my money be refunded immediately.
Notice:
Any financial damage I have suffered in respect to being unable to purchase this product for the given price and having to source another service company I shall seek damages.
Ann Frizelle

Eddy
Eddy  

Not surprised. As per my earlier review this Company does not hold most goods they sell in stock and rely on the product distributor to supply them then ship to the customer.

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Details

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Contact info for Billy Guyatts

  • ABN: 26160223914

Extra Information

Kitchenware.com.au
RetraVision
Home Clearance
Getstuff
Appliances Online

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