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Very pleasant experience at Retrovision Busselton 2 days ago: store manager Wade went out of his way to help me with vacumn issues and also to discuss small appliances etc. Extremely courteous and thoughtful: highly recommend him and his staff!
When you entry the shop , staff walk up to you and try to help you straight away, Staff is very helpful and friendly
Excellent customer service, great price!
Helpful customer service. Smooth transaction all the way through. Showed us all the products and left us to make a decision.
Customer service could improve
I was in the store for some time before being asked for assistance, despite seeing a free assistant just standing there. I rang the previous day enquiring about a particular brand of clothes dryer I had researched online. The guy who answered the call said they had 'plenty in stock'. I came in the following morning and there were none on the floor display and I had to ask and the lady said they had just one in stock out the back. According to the guy the previous afternoon there were "plenty in stock" and I didn't need to haste. I would have pr...eferred to see the model displayed on the floor before making my purchase but am grateful I came in when I did or would have missed out if I'd gone by the words, "plenty in stock". Wouldn't it be good if the delivery fee also included unwrapping and removing the packaging. I would happily pay extra if you included this in with the purchase. I have purchased white goods from another retailer before where they did this. To me customer service usually decides where I shop.
Good products at a good price
Helpful service with good product knowledge small shopping space but well organised with good representative display RAC discount helpful when comparing prices with competitors
Thanks Levi for your help. Love Retravision. Will definitely be back when I need something electrical or if I need to update.
Henry was very knowledgeable & gave advice relevant to what I was looking for. There was product awareness and knew product features
Its what we were after
We look everywhere. Came in and you made it super quick and easy for us. Will be back for sure. Great price and products in stock.
Local and still best price matched
New house so new appliances. Shopped around for which brands/models I wanted, then went to my local store with the details, they matched prices (even beat one) and ordered them straight away. They are willing to hold products for me for 2 months until we've moved in. You can't beat local!
Great service, didn’t have to wait long for an attendant.
Great service , staff were friendly I’m a return customer , retravision blow the completion away on service , good job well done
Easy and enjoyable to deal with
The product is great but the staff were better, they were easy to deal with, knowledgeable and a joy to deal with.
Bottom mount reridgerator
Wanting a second fridge I ordered and sorted this out over the phone. Darren was so good with his info. He has sorted out having the doors reversed before I pick it up next week. The only complaint is to the manufacturers - being they do not make a shorter bottom mount fridge. These would be ideal for the oldies in the community who don't need a big fridge and would be using the fridge section more each day than the freezer section. Complete pull out freezer section would be good too.
Went in to purchase a replacement clothes dryer as our old one died. We were greeted shortly after arriving and helped with our purchase quickly and efficiently.
Thankyou again to all at Retravision O'Connor.
Only way it could of been better is if they gave me a beer when I walked in
Thanks for the great prices and amazing service. Best customer service in busselton by far. Got exactly what I wanted with zero fuss.
Rashid was a great help, answering all of my questions, great customer service. The store is easy to navigate and well set out. Some great products and prices
Questions & Answers
I purchased a Bosch avantixx front loader washing machine approximately 2 yes ago and it is making a berring noise when sucking the water out I'm not sure if I got extended warranty and the store I brought it from at tweed heads has now close I am wondering how do I find out of I have extended warranty??
I think I sent a email to retravision and got a phone call from the WA office, it was the only state body still going. They said that each state was separate but they followed up the information I gave them about the extended warranty , they found out that this company was also out of business . So it was a waste of money .
Check your receipt to see if you purchased an extended warranty but also check your instruction booklet to see what warranty is given by Bosch, it may be 3 years. Also Queensland may have similar laws to NSW where goods must last a reasonable amount of time. In NSW this is administered by the NSW Office of Fair Trading.
I just looked online and it appears the Bosch warranty is for 2 years, so if your purchase was less than 2 years ago you will be OK but also have a chat with your local Office of Fair Trading. 2 years out of a washing machine is ridiculous. My opinion is to buy a cheaper ($600) front loader like Electrolux and when it breaks down throw it away and buy another one. As an electrician, I have found the expensive machines don't last any longer than the cheaper popular brands. Next time, maybe try Electrolux, Westinghouse or Whirlpool.
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