5,885 reviews
AI reviews summary
Pros
Verdict
Overall, customers express strong satisfaction with Retravision, frequently highlighting the welcoming atmosphere and helpful nature of local store teams. The combination of knowledgeable staff, competitive pricing, and additional perks like the RAC discount creates a positive retail experience. While a small subset of reviews notes occasional inventory discrepancies or communication delays with online and delivery services, the vast majority of experiences reflect reliable and attentive customer care.
Shirley was a pleasure to deal with. She went above and beyond to help us choose our kitchen appliances and has smiling and laughing all the way through. Thanks Shirley.
Very good service, the mobile we wanted was out of stock, they went out of there way to search other Retravision stores. We payed for the item in house and picked up from the other store with stock. Good to meet people with a friendly disposition that put the customer first.
Once again I got excellent service. A fortnight ago I bought an electric recliner chair, the assistant was very knowledgeable and helpful. I needed it delivered that afternoon or the next morning. They delivered it at 9.15am! Today I bought A Tefal iron, I went in with the idea of getting a Braun, once again the assistant was very helpful. Show details
Reviews with attachments
Kevin gave us exceptional service at Retravision Bunbury today with purchasing a heater. There are always many service consultants on the floor at Retravision and that is why it is always my go to store. I’d also like to thank Retravision for their continued generous sponsorship of the Bunbury Tennis Club for many many years and for as long as I… Read more
can remember. Thankyou so much David and the team, it is very much appreciated and I can’t recommend you highly enough, it’s always a great experience and a great price at Retravision. The RAC discount is another great bonus too :)
Went in looking for a heater, after our reverse cycle breaking down. Came out with a $140 heater in minutes. Quick and easy. Show details
Staff were friendly and very helpful very happy with the over all experience
Helpful staff, easy purchase process and super fast delivery with TGE. I bought a MacBook Air laptop from the Retravision website after a quick call in to check stock (as other retailers were claiming they had stock but actually couldn’t guarantee delivery dates). I called in and the service staff confirmed they had stock that was ready to post.… Read more
The whole process was smooth. I was expecting 4-5 biz days for arrival and was pleasantly surprised that it arrived within 2 days. Wonderful buying experience and the price was unbeatable.
Used Retravision for an online purchase of a DJI Osmo Action 6 Standard Combo. Their pricing with a sale and additional RAC discount applied could not be found at a better price from larger global online stores. Item was ordered early Wednesday morning and was fulfilled by Cannington Retravision in Western Australia. Received the invoice via… Read more
email later that day and confirmation email shortly after that it was being shipped.
Was delivered by Australia Post Express post service early Friday afternoon to a Queensland address less than 72hrs after the order was placed.
Great online store and exceptional service.
Great washer but damaged. Large dents bottom rear both sides. I contacted Retravision and they were great about it, replacing the washer. Credit to Retravision how this was resolved - thankyou. Show details
I went in to Bunbury retravision with a specific item in mind, all front counter staff were friendly on arrival and one of them directed me down to my wanted item, checked for stock on the computer and sent me to the back dock where another friendly worker bought my item out and carried it out to my car and placed it in the boot for me .. always great service and product's at retravision Show details
Service is excellent. At sale time we were in a desperate need of a fridge as our old one broke down. The only fridge of size to replace was out of stock with the floor stock last one. So that day staff packaged the Samsung fridge and delivered within the hour to our place. Amazing service. Thanks Retravision O'Connor! Show details
Patrick is always very knowledgeable and goes that extra mile to help out with your purchase. This is why I shop locally. Show details
Find out how RetraVision compares to other Appliance Retailers
Know better, choose better.
We purchased a deli ghi opera, we had researched and when it , great price extra with RAC and good staff attention and friendly, they recommended a few extras were happy to pay. Can’t go wrong with these people and their prices and service. Been making coffee real coffee and well exceptional coffee making, we really have been missing out on good coffee. Show details
We wanted to buy a new coffee machine after visiting a couple of other major retailers. Retrovision Ellenbrook had the one we wanted in stock at a better price. The staff were friendly and very helpful in locating the one we wanted. The Ellenbrook shop presentation was beautiful and clean, with a wide range of products. This was our second time at the same store, and we are happy to come again. Show details
Good old fashioned face to face service. Polite, helpful, and efficient great service. Show details
We had the most beautiful sales assistant named Cliede who was such a happy woman. We need more people in our community like her who love life. Show details
The staff went beyond what I would’ve expected to make sure that I could find the product I needed. They were friendly and very efficient. As always, I will be back. Show details
Staff was very helpful, not pushy and readily available for questions Show details
Latest follow-ups
Really happy with purchase and staff were really great. We always go to Retravision Bunbury Show details
Follow-up · Still very happy with everything
Ethan very helpful as usual, great product knowledge, I always trust his advice. Ann Margaret River. Show details
Follow-up · I purchased appliances for my new renovated kitchen- all FISHER & PAYKEL, French Quad fridge, double draw dishwasher, induction cooktop and oven. All purchased 14 months ago and I am extremely happy with them all. Both with appearance and performance.
Staff always are very friendly, helpful and deft. I don’t bother to go shopping around, just go straight to Retravision. Show details
Follow-up · The staff at Retravision Bunbury, know their product and speak in a friendly, professional and reassuring manner. I go there whenever I need an appliance. Don’t go anywhere else. They offer to match a better price. So I have confidence they will go straight to the best price.
Find out how RetraVision compares to other Appliance Retailers
Know better, choose better.
In-depth reviews
I recently purchased a fridge and dishwasher, and I wanted to take a moment to recognize the outstanding service I received from Billy. From the very beginning, Billy was friendly, approachable, and genuinely invested in helping me find the best appliances for my home. He took the time to understand what I was looking for, answered all my… Read more
questions with patience, and made what could have been a complicated decision feel simple and enjoyable.
What impressed me most was the level of care and professionalism Billy showed throughout the entire process. I never felt like just another sale. He listened carefully to my needs, offered thoughtful recommendations, and made sure I felt confident in my choices. His knowledge was exceptional, but it was his genuine willingness to help that really stood out. It was clear that he cared about finding the right solution for me rather than simply making a sale.
Billy made me feel truly valued as a customer, and that kind of service is hard to come by these days. His professionalism, attention to detail, and friendly nature turned a routine shopping trip into a fantastic experience. I left feeling appreciated, well-informed, and excited about my purchase. Thank you, Billy, for going above and beyond—I would highly recommend him to anyone looking for exceptional customer service.
The initial sale was great with Jake who was very helpful. But when It came to go and collect t was an absolute nightmare. I had received txt to say th item had arrived so went in 2 days later and after standing around watching 2 staff try and figure out why they couldn't locate my cooktop. Another person joined the search so I went over to where… Read more
they were talking only to discover that there had been another order with a builder and they had given my order to the builder. They then tried to offer a display model which I rejected. I asked the person who had been trying to find the cooktop what compensation was I going to get for this and he said I am getting a new one for you. The following week I spoke with the sales person Jake and he ended up getting me some money back. I will never shop there again the bunbury store is incompetent and there are issues with other people I know also having bad experiences. Plus most times no staff to help or they don't know what there doing. Beware of shopping here
Patience rewarded – After an inadequate spinner in my new FisherPaykel washing machine, a few weeks ago I contacted the company responsible who were not prepared to help me despite many emails and phone calls and a diagnostic call out. Taking the easy way out they suggested I contact Retravision in Margaret River WA from where it was purchased. I received a response… Read more
to my email the very same day saying they would replace our machine if we would like to choose another brand. We were directed to Patrick the Store Manager and he was extremely patient answering our many questions while there. Within 40 minutes we had made our choice and arranged for them to remove the original one, deliver and install the new one. What exemplary service, all was delivered on time with the same helpful delivery man as last time. I cannnot recommend Retravision in Margaret River too highly and will certainly return to shop again. One great store and one very happy customer. 'Pays to shop locally.'
Recent reviews
My wife and I have been coming to Ben for just over two years now. His customer service and willingness to go above and beyond to help is amazing. As long as Ben works there we won’t go anywhere else. Show details
Needed a new telly and popped into Retravision Ellenbrook on Sunday and was served by Michael. The service I received there, along with his knowledge and information was impressive. He also offered me a great discount on my new tv. I have nver been to Retravisuon Ellenbrook before but I would highly recommend them. Show details
I knew what I wished to buy and the shop assistant located the product, completed the purchase with the minimum of fuss and carried it out to my car. Service with a smile. Show details
After my dryer died on me I was helped by Shirley at retravision o,Connor for the perfect dryer and helped organise delivery for me and to take my old dryer away Show details
Went there for a heater and ended up with a combination cooker too. Competitive prices and great product knowledge (as well as friendly staff) will definitely bring me back. Thank you Show details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.