Reviewer Photos & Videos
Great staff very helpful and professional
After substandard service from Others it was like a breath of fresh air when we walked in. Can't say enough praise thanks Mohammed you extremely helpful and went out of your way to help us. Many thanks.
Excellent customer service
Bought a microwave oven from Retravision O'Connor 6 months ago. Unfortunately the microwave developed intermittent faults which I feared would take weeks to repair. I had also lost the proof of purchase. Steven made the effort to find my invoice and even offered to exchange for a new one with no hesitation. I was even able to swap for a different (hopefully more reliable) model.
The customer service is second to none!
I bought what I wanted at a good price. I'd just been to 3 other shops and they didn't have what I wanted.
Read the above , I already explained in the above box. I made a mistake so sue me. I did this in a hurry, yes I'm happy with the service and my purchase. I've bought a from you before, twlevisions for my yacht
I needed a new dvd player today, as my old one would not play all my movies, and the service I received by both the guys there today, was above and beyond. Thank you both so much for your help
Someone (good) to talk to
Helpful advice and generally very good service. Tried two other retailers and Retravision was the stand out. Also had a good range of dishwashers at reasonable prices. And a good discount was offered at purchase.
Questions & Answers
I purchased a Bosch avantixx front loader washing machine approximately 2 yes ago and it is making a berring noise when sucking the water out I'm not sure if I got extended warranty and the store I brought it from at tweed heads has now close I am wondering how do I find out of I have extended warranty??
I think I sent a email to retravision and got a phone call from the WA office, it was the only state body still going. They said that each state was separate but they followed up the information I gave them about the extended warranty , they found out that this company was also out of business . So it was a waste of money .
Check your receipt to see if you purchased an extended warranty but also check your instruction booklet to see what warranty is given by Bosch, it may be 3 years. Also Queensland may have similar laws to NSW where goods must last a reasonable amount of time. In NSW this is administered by the NSW Office of Fair Trading.
I just looked online and it appears the Bosch warranty is for 2 years, so if your purchase was less than 2 years ago you will be OK but also have a chat with your local Office of Fair Trading. 2 years out of a washing machine is ridiculous. My opinion is to buy a cheaper ($600) front loader like Electrolux and when it breaks down throw it away and buy another one. As an electrician, I have found the expensive machines don't last any longer than the cheaper popular brands. Next time, maybe try Electrolux, Westinghouse or Whirlpool.
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