Will never shop at Bunbury Retravision again
They're all over you sucking up when you're making a purchase but if something is wrong with the product they aggressively try to deny any problem.
I purchased a bronze high velocity pedestal fan on Sunday and we tried to assemble it on Monday and the washer and screw for the heavy weight base wouldn't engage and seemed too short as it wouldn't screw in. Upon mentioning this at the counter the guy shrugged me off and in a belittling and aggresive tone said they make them to fit and there'd be nothing wrong with it and no one else has returned one and that all the screws would be the one same size and would fit. So I asked him to try assemble the base and he could not do it either and had the exact same problem as we did. He couldn't follow the instruction manual so I told him how it was meant to be assembled. He then tried to assemble it by just screwing it in without the washer because he too couldn't do it with the washer attached. It needs the washer for stability as its high powered I told him otherwise it could fall over with the vibration. Plus to comply with the instruction manual.
The female assistant was being equally rude and obnoxious - the total opposite to how she'd treated me when I purchased it. So the guy told her to give me a display model already assembled. I said I don't want a used display model. So then I asked if I could just get a different brand. She said why would you when that's the best one. So I said ok I'd like my money back as the purchase is faulty. Then they both aggressively said it's not faulty. I said of course it is as it can't be assembled and you can't get it assembled either. She said the manufacturer won't pay them if they say it's not faulty. I insisted saying of course it's faulty if you can't assemble it to use it. Then in a huff he said ok give her a refund then like I was a piece of dirt.
As the female fumbled around trying to key in numbers on the computer, taking ages, the guy pressed down heavily on the base with 2 hands and managed to connect the fitting. So I said ok I'll take it but noticed the stem was wobbly and told him and he said just tighten it so hopefully it's going to be secure in use as it is a high powered fan. I had noticed the box had been opened when I bought it and scratches on it so I think someone else had probably returned it unless they're rough at handling stock.
As I was accepting my original purchase back the female assistant was nice to me again!!!
I will never shop there again with fake, rude, poor customer service.
I'm a good customer at Harvey Norman where I've purchased my large fridge, dryer, washing machines, laptop, stereo systems, phones, microwave, Nutrition Ninja, shavers etc etc as they have great customer service but I liked this particular fan at Retravision so thought I'd give them some patronage. Never again. It's their loss treating people with utter disrespect. Don't expect repeat business when you treat customers like that.
Extremely rude, aggressive and abusive language
Went into RetraVision in Mt Morgan a couple of years ago to purchase one of the new mobile phones that they had out on display. Asked the staff, a lady with short hair how much would it be to transfer my old sim card into the new phone and if they could help me with the rest of the setup of the mobile phone. She replied that they do not setup any mobile phones nor transfer any sim cards from old mobile phones, got extremely abusive and basically told me to get lost! Very unhappy with service and do not recommend them to any body else! No, no, no, do not go to this store!!!
Great service on top of very good price.
Just got my LG OLED65PTA delivered this morning. Not only did I buy it online at the cheapest price so far in Australia (while it was on sale) but the service from Retravision was excellent. They kept me in the loop regarding the delivery date, rang me up prior to delivery and not only delivered but installed the TV with the stand and all, a job I wasn't looking forward to. When they had finished, they took all the packaging and rubbish away with them and left the place spotless. I couldn't be happier and have no hesitation in recommending them.
I bought a split system air conditioner 9 months ago with a 3 year warranty, from A Retravision store in Narrogin WA, after I had paid for the purchase the woman then informed me that she was closing down and if I had a problem ring my local Kelvinator store. This woman employed her own installers. The air con is not working, Kelvinator put me on to the service person for this area. He then informed me after looking at the unit that the repairs are not under warranty because the installers did not install it properly and all the gas has leaked out. This is going to cost me over 300 dollars. I want to hear from Retravision so that I can send this bill to the person that owned the store. I should not have to be out of pocket on a product because of her shonky dealings.
I will never go to Retravision anywhere for anything, I found the Bunbury staff rude, and the person that owned the Narrogin store was not much better. So much for buying local.
Great Service & Amazing Price
Just happened to walk into Joondalup Retravision when they were having a cost plus 5% sale. Bought a 55" TCL TV 55C2US for $864.86 cheapest on the net was circa $950 and a Samsung microwave MS32J5133BT for $122 vs $180 on the net. They helped make good choices and the YTCL TV works great
Very poor service
Recently purchased a dish washer from our local store, had a fault after two months, sought to replace. We have waited almost two months for the replacement, it is still not forthcoming. Called the manufacturer who still advised it was on its way soon. We said this was not good enough and asked for a refund. They advised us to go back to the store where we purchased. Store owner was extremely rude to my wife on the phone, so much so she was in tears. He told her she could have store credit only. This is illegal! I called and he basically swore at me with a choice four letter word.
After this we demanded the manufacturer sort the issue. We will not deal with this sort of person and will never purchase from these franchises ever again without thinking seriously about the experience. Will, from now on, look at other suppliers of electrical products first and these will be last or not at all. Will never purchase from the local outlet again. If we do not have satisfaction from the manufacturer we shall be going further with action.
July 31st 2017 Update: Head office sort out
Had a LOT of trouble with the local franchise, absolutely terrible people to deal with, got on product review and had the head office send us an email almost immediately on the subject.
A couple of phone calls and all was sorted.
It was a shame it got so far with out being sorted at the store level. We even went to the manufacturer who was arranging a refund as well until retravision head office sorted out the franchise.
Rude Smart answers
I have been into the Bunbury store quite a few times, to see if they have a product and I have also bought from them.
I`m just sick and tired of the rude smart answer from some of the staff (long term staff) I don`t need that when shopping, it is rude and disrespectful and a plethora of other things, I have just had enough of rude smart replies from staff .... (not all staff, some have been great)
it does not make the shopping experience enjoyable.
Great service from a lovely local team, Ken and Lane are knowledgeable about their products and offer great customer service
Purchase of Bosch washer
Bought a Bosch Washer from Retravision Cannington on 31 August 2016. We were attended to promptly by a sales staff who explained key features and differences for various models on display. She has sound product knowledge, courteous and assisted us with our purchase decision within a reasonable time. We are very happy with the service we get from this outlet.
Purchased 2 Samsung hd recorders, forgot they were on sale and went the day after the sale ended. The nice saleswoman sold them to me at the sale price anyway. They know how to look after customers.
Retravision Osborne Park
Fantastic customer service. I bought a Chef rangehood over the phone from Alexis Nobre. He described a couple of different models then when I had chosen one he offered a discount without me asking. Invoice was emailed promptly to me and I when I picked up the item he carried it to my car. Thanks Alexis.
Don't even bother
Good luck trying to get a replacement because I've never seen so much deception from a retailer. The Bunbury (or online) just told me to my face they won't replace the faulty fridge because the manufacturer closed down which I checked it pretty much did not, they even tried telling us that "it's a throw away society" I've tried emailing them for months telling them what they should be doing and they just don't seem to care, let alone prove why they're not going to replace it. Apparently they get annoyed after one email soo... They sure like to tell me to take them to court a lot though. They say to my family that I seem upset (why wouldn't I be? It was Christmas), they gave us a scratched fridge to pay for later or they'll take it back, why not just replace it?? Who does that? I'm absolutely appalled. Thanks for the embarrassment, Retravision.
very good coustmer service by store manager
Bought TCL 55" TV from Cannington store and doesn't came with optical cord hole but very good service by store manager Nino D'Ulisse and resolve the problem and very helpful
Happy with my purchase and Definitely will come back to this store
Will never shop at RetraVision again
Sales people know their products & answer all questions well. After sale service? Forget it!! Product 3 months old, failed, now I am expected to contact manufacturer, my contract is with RetraVision not the manufacturer! To think I bought a product from H.N. in another town (lived there) & the warranty was honored in local store, guess where I'm shopping in future.
My soup maker
Northam retravision. The person who served was very pleasant and knew the product. He was willing to help me get the best product for my needs. The store is always clean and the people are always willing to help nothing is to much trouble which is terrific as we live in a country town. The warranty is what I expected and the price is reasonable.
Bunbury Retravision are shady!
I Bought a tv from Bunbury Retravision and had it delivered. It got to my house and I opened it up and noticed dirty grotty finger prints all over it, scrunched up tv manuals and the remote already had the batteries in it. I rang them up and they told me it was an ex display model!! I Paid $2500 retail price for a tv that had been on in their store for 4 months straight, the equivalent to 3 years normal use and not one apology for trying to deceive me! Had them come and pick it up straight away and got my refund. Seems kind of strange they think I would accept their deceitful little tactics. Nice try though :)
Mitsubishi Freezer Just The Thing For Christmas
Sales person on the ball, no mucking around with prices. Service was exceptional! 5 year warranty, very satisfactory!
Will contact same person when purchasing next item.
Outstanding and rare Customer Service and Assistance
I cannot express the outstanding service received from Cannington in WA - online. Had a dreadful problem with delivery to Sydney and they refunded the fee on the spot. they also sent another item when they found out one sent was display.
This service was outstanding and very rare these day. Great job and this business is what keeps the economy going!
Everdure indoor gas heater
Again from Retravision Cannington purchased an Everdure indoor gas heater, service again was excellent , item was available for immediate pick up, price was slightly cheaper for the same model available at other retailers but previous excellent service from this Retravision store was the reason for going back.
Good service but dishonest Sales
Purchased a fridge from them awhile ago and the Sale person (seemed very nice and honest at the time) said if we purchase another product, he will then be able to give us a discount. The discount was hardly anything and even when i asked for further discount was told that they will not make any money from the sale if the price was to go lower. We were in desperation for a fridge so we didn't haggle further.
A few days later, we received their sales catalogue in the mail and the price was even lower than the further discount we requested! Thus, RetraVision lost our business for the rest of our electrical goods.
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