6,128 reviews
AI reviews summary
Pros
Verdict
RetraVision is highly regarded for its knowledgeable staff and friendly, professional service across multiple locations. While isolated delivery and stock issues occur, the overall experience is defined by competitive pricing and a helpful, low-pressure sales environment.
Gino is extremely knowledgeable and very helpful in assisting us making decisions on appliances. Would highly recommend him and will return to his store when ever needed assistance in anything else we would be considering. Guy and Marianne
Dealing with Paul at Retravison Margaret River is always a pleasure! As a fellow business owner in the region having a team of helpful staff makes doing business life so much easier and hassle free. Delivery service is also super helpful! Thanks again for the amazing service!
Fantastic service from Gino. he was very helpful,patient and he took the time to check all measurements to make sure everything would fit for my needs Highly recommend asking for Gino if you are shopping at Retravision Show details
Reviews with attachments
The staff is very friendly and Jaymon is very helpful. Thank you so much.
My fridge died over night. Now Fin helped me out by going to let me choose a fridge. It was not delivery day but Fin made that happen. Paul delivered around 3pm what a legend. He also took my dead one out and on truck.. plus installed it for me and took rbbish...Thank you to you both appreciate it very much. Nicole Show details
Love shopping at my local Retravision. Great service from helpful staff.
Went in a couple of times to look at product without being hassled, but always asked if I needed help. Went home to check it out and decided both good value and quality item. Went back in afternoon and was in and put in around 10-15 minutes. Show details
Excellent Sales Technical support and great value of money for the product.Thank you Griffin for always finding the best option for our Technology needs. Show details
Picked up my iPhone 18 Pro from RetraVision and the service was outstanding.Fast, friendly, and professional they had everything ready the moment I arrived.The phone is perfect and the experience was even better.I highly recommend RetraVision anyone Show details
Came to look for a replacement microwave. My specific request was pull door (not push button) and ideally simple controls (we dont use the fancy functions). Our microwave also need to sit in a recess, so size is a factor. Jennifer showed me the options, used the measuring tape to make sure it will fit, incl to consider the gaps required for safe… Read more
installation. She made sure that I was aware of the relatively small internals/plate and checked that I wont need to heat food for whole family in it. I appreciate it and she carried it to the car.
Kevin gave us exceptional service at Retravision Bunbury today with purchasing a heater. There are always many service consultants on the floor at Retravision and that is why it is always my go to store. I’d also like to thank Retravision for their continued generous sponsorship of the Bunbury Tennis Club for many many years and for as long as I… Read more
can remember. Thankyou so much David and the team, it is very much appreciated and I can’t recommend you highly enough, it’s always a great experience and a great price at Retravision. The RAC discount is another great bonus too :)
Went in looking for a heater, after our reverse cycle breaking down. Came out with a $140 heater in minutes. Quick and easy. Show details
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Staff were friendly and very helpful very happy with the over all experience
Helpful staff, easy purchase process and super fast delivery with TGE. I bought a MacBook Air laptop from the Retravision website after a quick call in to check stock (as other retailers were claiming they had stock but actually couldn’t guarantee delivery dates). I called in and the service staff confirmed they had stock that was ready to post.… Read more
The whole process was smooth. I was expecting 4-5 biz days for arrival and was pleasantly surprised that it arrived within 2 days. Wonderful buying experience and the price was unbeatable.
Used Retravision for an online purchase of a DJI Osmo Action 6 Standard Combo. Their pricing with a sale and additional RAC discount applied could not be found at a better price from larger global online stores. Item was ordered early Wednesday morning and was fulfilled by Cannington Retravision in Western Australia. Received the invoice via… Read more
email later that day and confirmation email shortly after that it was being shipped.
Was delivered by Australia Post Express post service early Friday afternoon to a Queensland address less than 72hrs after the order was placed.
Great online store and exceptional service.
Great washer but damaged. Large dents bottom rear both sides. I contacted Retravision and they were great about it, replacing the washer. Credit to Retravision how this was resolved - thankyou. Show details
I went in to Bunbury retravision with a specific item in mind, all front counter staff were friendly on arrival and one of them directed me down to my wanted item, checked for stock on the computer and sent me to the back dock where another friendly worker bought my item out and carried it out to my car and placed it in the boot for me .. always great service and product's at retravision Show details
Service is excellent. At sale time we were in a desperate need of a fridge as our old one broke down. The only fridge of size to replace was out of stock with the floor stock last one. So that day staff packaged the Samsung fridge and delivered within the hour to our place. Amazing service. Thanks Retravision O'Connor! Show details
Latest follow-ups
Patience rewarded – After an inadequate spinner in my new FisherPaykel washing machine, a few weeks ago I contacted the company responsible who were not prepared to help me despite many emails and phone calls and a diagnostic call out. Taking the easy way out they… Read more
suggested I contact Retravision in Margaret River WA from where it was purchased. I received a response to my email the very same day saying they would replace our machine if we would like to choose another brand. We were directed to Patrick the Store Manager and he was extremely patient answering our many questions while there. Within 40 minutes we had made our choice and arranged for them to remove the original one, deliver and install the new one. What exemplary service, all was delivered on time with the same helpful delivery man as last time. I cannnot recommend Retravision in Margaret River too highly and will certainly return to shop again. One great store and one very happy customer. 'Pays to shop locally.'
Follow-up · Total replacement time till end of week. New Elotrolux machine very satisfactory. Test not performed at home, maybe before delivery?
Purchased a bedside clock. Staff on hand to assist. Good transaction. Show details
Follow-up · Instructions on how to set the clock up were clear and consise. While the selection of similar clocks was limited it was reasonably priced. Plenty of parking available and an excellent Cafe was situated inside the store.
Just like ole times – Monday 21/10/2024 approx 1.30pm went to Retra @ Cngton to purchase a stick blender and knew the one I was after as I am a very fussy shopper !!!! and… Read more
went to the area to find my item and was happy with that - so proceeded to cashier's desk and I was so surprised to see Chelsea who always attended to me previous purchases at Retra. cngton. She hasnt changed in nearly 10 years and she also remembered me. Just so nice and she is certainly a Jill of all Trades. She is like a conductor of an orchestra knows precisely all the ins and outs of all products in the store etc. Anyway I found other members of the staff obliging and friendly as well. I highly recommend Reta Cngton for anything electrical, eetc, it is a great store to browse as well and to have staff talk you thru what they have to fulfill your requirements 100%
Follow-up · My purchase was a Beautiful electric kettle - first class. I did my research as wwell even for this item - and yes, Retravision came out on top also. Best display layout of store and staff and last but certainly not least the price definitely THE BEST - go Retravision for me .
Follow-up · I would say a little different but still very hapy with the hole experience.
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Positive reviews
First class service at Retrovision O'Connor where our family have been shopping for just over 30 years. It's a pleasure to be looked after by Gino and staff. Pricing is always very competitive but it's the friendly service and advice that makes the difference.
Billy was very helpful, knowledgeable and professional when I rang to order a new washing machine. He has an excellent phone manner and I was very pleased to be dealing with him.
Hello, the store and staff were great. The only issue I had was trying to use your website. The retravision site is so hard to use, when deciding to purchase online you get all sorts of good suggested to you - not easy to use.
Negative reviews
The service was ok, but my husband and I felt very uncomfortable the way the salesperson kept following us around and standing/hovering right near us, after I let her know we were going to have a look at the Fridges (and she replied “call out to me if you need me”), but she only left us alone for 1 minute. It felt so weird and uncomfortable that… Read more
my husband and I left without looking further at purchasing a Fridge. Please train the staff to let people browse on their own, and don’t awkwardly follow/hover. Thank you
Sent me a faulty fridge Had to get it replaced Fridge broke again and they could not fix it properly, instead outsourcing to the manufacturer and a bunch of incompetent technicians. Fridge got fRutherford damaged in the process. They would not remove or replace the fridge Offered to refund me then deducted a whole bunch of fees. Awful experience, would not recommend, stuck with a broken fridge and less money than it costs to buy or replace.
Unacceptable Delivery Failures & Zero Customer Support I ordered an item designated as "in-stock" on 13/Aug. The earliest delivery slot available through their courier (ANC) was 18/Aug. Waiting 5 days for local stock was already long, but acceptable. On the night of 18/Aug, ANC sent a message stating they could not deliver and would contact me to… Read more
reschedule. No one called. I had to initiate contact myself the next day, only to be given a new date of 24/Aug. I contacted RetraVision support directly to complain about the 11-day delay for an in-stock item, but they offered no assistance or remedy.
When 24/Aug arrived, the courier failed to deliver a second time. I called RetraVision and advised them that if the item was not delivered by the following day, the order would be cancelled. Shortly after, the courier messaged stating they could confirm delivery only at a later date.
Retravision failed to take ownership of their courier's repeated delivery breakdowns. I cancelled the order and requested a refund. The only positive note was that RetraVision was quick to confirm the order cancellation.
Recent reviews
Me and my partner came to good guys to return a product that was faulty. The good guys weren’t going to replace the product. They were just gonna give us a refund but obviously we live rule and we wanted this type of product. Once tracking around Bunbury finds this product in stock, which is the Dyson wash G1 I’m pretty sure it’s called. We ended… Read more
up going to Retrovision to see if it was in stock which they didn’t have any in stock but they were happy to sell us the stock floor which is we were happy with. We were approached by Kerry with the most loveliest smile and can do attitude which made our rough morning even better. Carries customer service professionalism and just making us feel part of the team which is what every shopper wants to feel was amazing. Myself and my partner were both very stressed and just annoyed by the situation that we were in and carry really diffused. It made us feel very heard and welcome and made the whole experience perfect. If anything comes of this, I would love to have some sort of recognition for Kerry because she obviously saved our day which was very grateful.
⭐⭐⭐⭐⭐ What a wonderful shopping experience! This was my first time shopping at this store, and I was genuinely impressed by the level of service. Gino looked after me and was absolutely fantastic. He has an incredible knowledge of the products he sells, and I was amazed to learn that he has worked at the store for 35 years. His experience really… Read more
shows — he was patient, knowledgeable and genuinely interested in helping me choose the right products rather than simply making a sale.
Another staff member Michale kindly helped me take my purchases out to my car, and I found out that he has also been working there for more than 20 years. Having staff stay for 20–35 years says a lot about the store and the people who work there. You can really see that they take pride in their work.
What impressed me even more was that another customer was happy to wait until Gino had finished helping me because he specifically wanted to be served by him. He also had so many wonderful things to say about Gino, which confirmed that my experience wasn’t a one-off.
I’ve lived in WA since 2008 and have usually bought my electrical appliances from The Good Guys, so this was my first visit here. After today’s experience, I will definitely be coming back. The service was truly unbeatable.
Highly recommended — and a special thank you to Gino and the team for making my shopping experience such a happy one!