RetraVision

RetraVision

4.8

4,283 reviews · Statistics

PositiveNegative
97% · 4,17380 · 2%
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Return Claim MadeYes (118) · No (3,454)
Product Quality
4.8 (2,849)
Customer Service
4.9 (3,630)
Exceptional customer service
Large product range
Competitive pricing
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Reviews

Gabriela B.
Gabriela B. Perth, WA · 4 posts

Curling irons

Gino is an absolutely amazing. Thank you for being so attentive and helpful yet again.

  • Return Claim Made: No
  • Store Location: O’Connor WA
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Dolly M.
Dolly M.

Satisfaction Plus

Top customer service provided by Dylan Doney at the RetraVision Bunbury store.
A pleasure to deal with, good all round knowledge of brands and products.
A beautifully appointed store with lovely staff all willing to assist without being pushy. Another bonus....best coffee.

  • Return Claim Made: No
  • Store Location: Bunbury WA
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Matt
Matt

Easy shopping.

Gino was very easy to work with! Not pushy, listened, gave constructive advice on products, price and competitors. Priced everything up in one go, discounted some items further for a bulk order. So easy. I will be going back.

  • Store Location: O’Connor
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Atils
Atils Perth, WA

Good shopping experience

Good choice of product,at reasonable prices.recived help from staff member

  • Return Claim Made: No
  • Store Location: O Connor WA
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gwynandfiona w.
gwynandfiona w.

Excellent

We had an extremely positive experience shopping for a fridge/freezer. Our questions were answered knowledgeably with kind support and advice. We appreciate all the arrangements made for delivery and installation and felt very reassured. Huge thanks.

  • Return Claim Made: No
  • Store Location: O’Connor
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Catherine
Catherine Perth, WA · 2 posts

Perfect and value for money.

Fantastic service always and good range to choose from at the right prices.

  • Return Claim Made: No
  • Store Location: O'connor perth wa
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Amin A
Amin A Perth, WA · 2 posts
 · Verified

Great products at great prices

Friendly and helpful stuff. Items for sale are great. Branch locations is very helpful and store is bright and clean.

  • Return Claim Made: No
  • Store Location: Ellenbrook
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Damien
Damien

Weber is the iPhone of BBQs

Intuitive and quality build. Also retravision offer the best deal and Ben made it happen efficiently. Thanks Ben

  • Return Claim Made: No
  • Store Location: O’conner
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Kerry
Kerry

Always helpful

Shop was busy with other customers however Ben was able to help us and answer all our questions. We were happy with the product we purchsed..

  • Return Claim Made: No
  • Store Location: O'Connor
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Ssp
Ssp

Perfect service great price commendable experience

Great customer experience and service qualty products at great prices

  • Return Claim Made: No
  • Store Location: Ellenbrook
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Rob
Rob · 3 posts

Old school

The customer service was outstanding very informative on there products
Didn't have to go chasing someone

  • Return Claim Made: No
  • Store Location: Retrovision Ellenbrook
Product Quality
Customer Service
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Sue
Sue Perth, WA · 3 posts

Great service with a very friendly & happy salesperson

Couldn’t get a nicer salesperson who gave very good advice in a non pushy way. Wish that someone like this - was in every store!

  • Return Claim Made: No
  • Store Location: O’Connor
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Linda B.
Linda B. South West, WA

Great little coffee machine

Sunbeam mini barrista is a great compact machine.Our last similar Sunbeam machine lasted about 9 years!. Makes great coffee,easy to clean.Highly recommend this one.

  • Return Claim Made: No
  • Store Location: Bunbury Retravision WA
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Amanda
Amanda Perth, WA

Impeccable service!

I purchased a portable aircon today from Nancy
and the service I received was outstanding and of a level that is almost impossible to find anywhere nowadays. She was so lovely and I would highly recommend anyone I know to go see her. She's a fantastic asset to the O'Connor store.

  • Return Claim Made: No
  • Store Location: O'Connor
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Frank
Frank South West, WA · 2 posts

A great birthday present

My wife decided we needed a bbq for my birthday!!! Went to Weber at Retravision and got tremendous help from Kevin (who we have dealt with before).

  • Return Claim Made: No
  • Store Location: Bunbury WA
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Questions & Answers

Lilly Gilford
Lilly Gilford · 

Hello,
Do you have the MITSUBISHI ELECTRIC MRCX370EJSTA2 370L RED or BLACK BOTTOM MOUNT FRIDGE
available for purchase

RetraVision
RetraVision · 

Hello Lilly, We do not currently have any of the MRCX370EJSTA2 Mitsubishi 370L Bottom Mount Black Stainless fridge in stock at the moment. If you could please email us (online@retravision.com.au) with your postcode i can check what the current lead time would be for you. - Malcolm

Guest
tiana
tiana · 

I purchased a Bosch avantixx front loader washing machine approximately 2 yes ago and it is making a berring noise when sucking the water out I'm not sure if I got extended warranty and the store I brought it from at tweed heads has now close I am wondering how do I find out of I have extended warranty??

GK11
GK11 · 

I think I sent a email to retravision and got a phone call from the WA office, it was the only state body still going. They said that each state was separate but they followed up the information I gave them about the extended warranty , they found out that this company was also out of business . So it was a waste of money .

Peter30
Peter30 · 

Check your receipt to see if you purchased an extended warranty but also check your instruction booklet to see what warranty is given by Bosch, it may be 3 years. Also Queensland may have similar laws to NSW where goods must last a reasonable amount of time. In NSW this is administered by the NSW Office of Fair Trading.
Good luck!

Peter30
Peter30 · 

I just looked online and it appears the Bosch warranty is for 2 years, so if your purchase was less than 2 years ago you will be OK but also have a chat with your local Office of Fair Trading. 2 years out of a washing machine is ridiculous. My opinion is to buy a cheaper ($600) front loader like Electrolux and when it breaks down throw it away and buy another one. As an electrician, I have found the expensive machines don't last any longer than the cheaper popular brands. Next time, maybe try Electrolux, Westinghouse or Whirlpool.

Guest

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Details

About RetraVision

RetraVision is an appliance retailer with a product range that includes (but isn’t limited to) the following:

  • TV & Audio: TVs, headphones, projectors, and sound systems.
  • Computers & Technology: laptops, smartphones, peripherals, and cameras.
  • Cooling & Heating: air conditioning, fans, and heaters.
  • Health & Grooming: air purifiers, dehumidifiers, massagers, and hair removal products.
  • Kitchen: fridges, freezers, appliances, coffee machines, cooktops, and ovens.
  • Home: kitchenware, crockery, and decor.
  • Laundry & Cleaning: washing machines, clothes dryers, vacuum cleaners, and irons.

Points of praise:

  • Most reviewers found RetraVision’s customer service to be exceptional, with sales staff explaining thoroughly how products work and answering questions patiently.
  • Reviewers appreciated the large product range and said the items they bought were high quality.
  • They also said that RetraVision was able to offer competitive pricing and price matching, which helped customers get a good deal.

2023 ProductReview.com.au Awards logo

RetraVision has been given a 2023 ProductReview.com.au Award in the Appliance Retailers category, taking out the top spot because of its product quality and excellent customer service.

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