5,790 reviews
AI reviews summary
Retravision maintains a high standard of customer satisfaction, primarily driven by a culture of personalised, "old-fashioned" service across its physical locations. Feedback consistently highlights the expertise of staff members who provide detailed product comparisons and technical advice without being overly pushy. While the brick-and-mortar experience is almost universally praised, there are isolated but significant reports of inventory discrepancies and communication failures regarding online orders and third-party deliveries.
Pros
Cons
Verdict
Retravision is an excellent choice for consumers who value face-to-face expert advice and local community support, particularly for large appliance purchases. While the in-store experience is a standout, consumers should verify local stock via telephone before travelling and exercise caution with complex interstate online orders.
I had a really good experience at Retravision. I went in with just a screenshot of what I was looking for, and Michael was so helpful straight away. He knew exactly what I needed, found it quickly, and made the whole process really easy. He also reminded me about the RAC member discount, which I didn’t know about, so that was a nice bonus.… Read more
Overall, it was just a really pleasant experience thanks to Michael’s friendly and helpful service. I really appreciated it and will definitely go back.
Great customer service and guidance on what product would suit my needs. Usually I go in having already researched and know what I want, but not on this occasion; so it was good to have someone I felt I could trust. Show details
Bought a new TV today from Retravision Bunbury. Helped by Mike who either had the answers or found them quickly. The experience at Bunbury Retravision is always so pleasant. Show details
Reviews with attachments
Walked into the local branch in Bunbury and a young bloke served me, showed me the heater range, took some pics, went home showed them to my wife. Go back and get it was her eventual answer. When I came back a nice lady with dark skin served me. Got the heater from out the back which she arranged after I paid. Overall the whole thing was a very positive experience. We will continue to shop at Retravision as the need arises. Show details
Used Retravision for an online purchase of a DJI Osmo Action 6 Standard Combo. Their pricing with a sale and additional RAC discount applied could not be found at a better price from larger global online stores. Item was ordered early Wednesday morning and was fulfilled by Cannington Retravision in Western Australia. Received the invoice via… Read more
email later that day and confirmation email shortly after that it was being shipped.
Was delivered by Australia Post Express post service early Friday afternoon to a Queensland address less than 72hrs after the order was placed.
Great online store and exceptional service.
I went in to Bunbury retravision with a specific item in mind, all front counter staff were friendly on arrival and one of them directed me down to my wanted item, checked for stock on the computer and sent me to the back dock where another friendly worker bought my item out and carried it out to my car and placed it in the boot for me .. always great service and product's at retravision Show details
Service is excellent. At sale time we were in a desperate need of a fridge as our old one broke down. The only fridge of size to replace was out of stock with the floor stock last one. So that day staff packaged the Samsung fridge and delivered within the hour to our place. Amazing service. Thanks Retravision O'Connor! Show details
Patrick is always very knowledgeable and goes that extra mile to help out with your purchase. This is why I shop locally. Show details
We purchased a deli ghi opera, we had researched and when it , great price extra with RAC and good staff attention and friendly, they recommended a few extras were happy to pay. Can’t go wrong with these people and their prices and service. Been making coffee real coffee and well exceptional coffee making, we really have been missing out on good coffee. Show details
We wanted to buy a new coffee machine after visiting a couple of other major retailers. Retrovision Ellenbrook had the one we wanted in stock at a better price. The staff were friendly and very helpful in locating the one we wanted. The Ellenbrook shop presentation was beautiful and clean, with a wide range of products. This was our second time at the same store, and we are happy to come again. Show details
Good old fashioned face to face service. Polite, helpful, and efficient great service. Show details
We had the most beautiful sales assistant named Cliede who was such a happy woman. We need more people in our community like her who love life. Show details
Find out how RetraVision compares to other Appliance Retailers
Know better, choose better.
The staff went beyond what I would’ve expected to make sure that I could find the product I needed. They were friendly and very efficient. As always, I will be back. Show details
Staff was very helpful, not pushy and readily available for questions Show details
The salesperson was very friendly, interactive and very quick at answering our questions We’ve had our coffee machine now over a week and absolutely love it. We will be shopping at Retravision again for more electrical items as we need them. Keep up the great work team. Show details
Kevin sorted me out today with a new washer and dryer / all delivered and installed within one day. Great friendly and fast service. Couldn’t have asked for more, thank you. Show details
Bryan greeted me soon after I walked into the store, and was so helpful with his advice after explaining what I needed in a new washing machine, and organising same-day delivery too. Show details
Lovely neat and tidy store in Ellenbrook WA with friendly customer service. Found my kettle straight away. Very happy with my purchase. Show details
Latest follow-ups
Excellent Customer Service – Ben was so helpful, went out of his way to understand what my wife and I wanted, provided all the information and solutions for our new home fit out. We will be dealing with Ben over the next 18 months during our build 100%.
Follow-up · During our new house build of we needed anything Ben was there for us. We spent a lot of money in his store and Ben went out of his way every time to find us the best deal. Cannot thank him enough for how smoothly everything went.
very happy – Jake is very kind & helpful, and best knowledge. We Don't hesitate to recommend Retravision to any body.
Follow-up · Retravision a d Staff are brilliant, Kind & helpful, we have been with Retravision for around 50 years, since when they were in Fremantle.
I bought a rechargeable knife (Breville), with a price of $98 - after producing my RAC card Jade told me there was a sale special on it of which I was unaware, so price came down to $67. Thank you Jade for your helpful info and cheerful service. I was very happy. Show details
Follow-up · Can always rely on Retravision Margaret River to match or better any price elsewhere. Goods so far have been very reliable. Cant praise enough. Staff always pleasant and helpful.
Find out how RetraVision compares to other Appliance Retailers
Know better, choose better.
In-depth reviews
I recently purchased a fridge and dishwasher, and I wanted to take a moment to recognize the outstanding service I received from Billy. From the very beginning, Billy was friendly, approachable, and genuinely invested in helping me find the best appliances for my home. He took the time to understand what I was looking for, answered all my… Read more
questions with patience, and made what could have been a complicated decision feel simple and enjoyable.
What impressed me most was the level of care and professionalism Billy showed throughout the entire process. I never felt like just another sale. He listened carefully to my needs, offered thoughtful recommendations, and made sure I felt confident in my choices. His knowledge was exceptional, but it was his genuine willingness to help that really stood out. It was clear that he cared about finding the right solution for me rather than simply making a sale.
Billy made me feel truly valued as a customer, and that kind of service is hard to come by these days. His professionalism, attention to detail, and friendly nature turned a routine shopping trip into a fantastic experience. I left feeling appreciated, well-informed, and excited about my purchase. Thank you, Billy, for going above and beyond—I would highly recommend him to anyone looking for exceptional customer service.
The initial sale was great with Jake who was very helpful. But when It came to go and collect t was an absolute nightmare. I had received txt to say th item had arrived so went in 2 days later and after standing around watching 2 staff try and figure out why they couldn't locate my cooktop. Another person joined the search so I went over to where… Read more
they were talking only to discover that there had been another order with a builder and they had given my order to the builder. They then tried to offer a display model which I rejected. I asked the person who had been trying to find the cooktop what compensation was I going to get for this and he said I am getting a new one for you. The following week I spoke with the sales person Jake and he ended up getting me some money back. I will never shop there again the bunbury store is incompetent and there are issues with other people I know also having bad experiences. Plus most times no staff to help or they don't know what there doing. Beware of shopping here
Patience rewarded – After an inadequate spinner in my new FisherPaykel washing machine, a few weeks ago I contacted the company responsible who were not prepared to help me despite many emails and phone calls and a diagnostic call out. Taking the easy way out they suggested I contact Retravision in Margaret River WA from where it was purchased. I received a response… Read more
to my email the very same day saying they would replace our machine if we would like to choose another brand. We were directed to Patrick the Store Manager and he was extremely patient answering our many questions while there. Within 40 minutes we had made our choice and arranged for them to remove the original one, deliver and install the new one. What exemplary service, all was delivered on time with the same helpful delivery man as last time. I cannnot recommend Retravision in Margaret River too highly and will certainly return to shop again. One great store and one very happy customer. 'Pays to shop locally.'
Recent reviews
Awesome service, beautifully laid out store, this will be my go to store from now on for any appliances etc. Mick was a lovely genuine gentleman, you have an outstanding store. Well done!
Love shopping at Ellenbrook Retravision! Best prices ever, amazing staff. Supporting local businesses the best :) Go there so much they know my name , highly recommend this store . Show details
Salesman (Griffin the older) was extremely knowledgeable and thoroughly professional. Did a great job upselling us to a premium Miele Pigeon Pair Fridge/Freezer with his product knowledge and no nonsense approach. Couldn’t do much with the Miele products due to Miele trading model but he was able to look after us with a little extra on the Fisher… Read more
& Paykel washing Machine we were also in the market for. Enjoyed some extra good humoured banter with both Griffin and his boss, dad Mick, who cheekily chucked in a FREE umbrella. Transaction process was easy and received both hard and copies of all paperwork. Well done to the team at Retrovision Ellenbrook.
After going to a local competitor and greeted by an unkempt "employee' and being told both devices we wanted can be delivered In 2-4 weeks, we headed to Retavision. . A+++ Attendant, well spoken and informative... Yes.. paid a few $$$ more than our original choice even with our RAC discount but the service and availability (immediate) were spot on... Show details
We needed a replacement oven/grill as our 21 year old unit was fast deteriorating. Problem is the current unit is 60cm wide and so is the cut out in the wall - Nancy at the O’Connor store went above and beyond to source an oven/grill with something close to the dimensions as our current unit. She printed the info sheet with the dimensions so we… Read more
could ask our electrician if the new unit would fit into the space we have. It will. We returned today to order the stove/grill unit. We ended up buying a wine fridge as well. Thank you Nancy for your outstanding customer service, knowledge and smiling face.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.