Aus City Movers
Verified103 reviews
AI reviews summary
Aus City Movers generally receives high praise for providing professional, punctual, and efficient removalist services at competitive prices. While the vast majority of feedback highlights a stress-free experience with careful handling of belongings, a small segment of reviews reports severe service failures regarding communication, damage accountability, and billing transparency.
Pros
Cons
Verdict
Aus City Movers is a highly-rated option for those seeking an affordable and efficient moving service, with many customers reporting a seamless experience. However, potential users should be aware of reported issues regarding damage claims and occasional unprofessionalism, suggesting a need for clear written confirmation of insurance and inventory before the move begins.
Reviews with attachments
Very happy with the move. The movers were on time, careful, and hardworking. Great value for money. Show reply
Excellent service from Aus City Movers. The team was professional, punctual, and handled all my belongings with great care. The move was completed smoothly and efficiently with no issues. Great communication and reasonable pricing. Highly recommend them to anyone looking for a stress-free moving experience. Show reply
Best experience with Harman & Kinder. Did an awesome job. Highly recommend! Show reply
My job id - 2391 Aus city movers are really brilliant did my five bedroom like its nothing the 2 moves were very efficient and fast really friendly and moved my stuff safely i am really impressed by the job thank you Show reply
It was good choosing them. They helped me alot with my things. Highly recommend Aus City Movers. Show reply
Aus city movers have done a great job Aus city movers highly recommend Show reply
Aus City team were amazing! Very hardworking, polite and provided superb customer service. Great job to the whole team. Show reply
Extremely disappointing and stressful experience!! DAMAGED 85” TV with NO ACCOUNTABILITY! DO NOT USE!!! I booked AUS City Movers for my move on 7 January, including requesting a 10-tonne truck, however a significantly smaller truck arrived, which immediately caused delays and required repeated loading and unloading. Despite all items being… Read more
fully listed and disclosed prior to booking, the removalists complained throughout the job about heavy and large items and even pressured me to provide extra people to help them, which is completely inappropriate for a paid removal service.
They refused to transport all of my belongings, forcing me to make multiple additional trips myself in my own vehicle just to complete the move.
Most importantly, my 85” television was damaged during the move. When I raised this (approximately 28 hours later), the company refused responsibility, relying on internal “industry standards” that were never communicated prior to booking or enforced on the day. The movers did not inspect, test, or raise any concerns about the TV before handling it.
After I formally disputed their position, my message was read and ignored, with no response provided.
Poor communication, unprofessional conduct, and refusal to take responsibility for damage caused. I would not recommend this company to anyone moving valuable or large items.
The Aus City Movers team was truly amazing. They worked with honesty and kindness- not just doing a job, but genuinely caring throughout the whole move. Really appreciate their hard work and the way they made everything feel easy and comfortable. Show reply
very good service for aus movers babal and arsh good Show reply
Aus City Movers did a fantastic job. In such harsh weather they moved my furniture smoothly, and everything arrived perfectly. God bless you all. Show reply
Excellent service by Aus City Movers. On time, smiling team, handled heavy furniture carefully with zero damage. Show reply
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Avoid these cheaters, they took a 2hr 15min lunch break and charged me $220+ for it, intentionally working slow so they can charge more by the hour, intentionally driving slow so they can charge more, horrible, disgusting behavior, put most of the things in the garage and left without moving anything inside.
We’re genuinely sorry to hear that you were… Read more
Really happy with AUS City Movers. They showed up on time, handled everything with care and worked efficiently. Good Job to Entire Aus City Movers Team Show reply
Aus City Movers: Good job, great team, punctual and top notch work. Show reply
Latest follow-ups
Awesome, the best Service really enjoyed it. Great guys hard-working just went for it fantastic. And Sarab did a fantastic job job Show reply
Follow-up · Excellent crew!!! Very helpful and flexible.
Positive reviews
It is very efficient and amazing service if you have things to move and specifically if you are shifting the house. It was a great service and I would rate 10/10 for their service and cost as well. Show reply
Fantastic moving experience. The team was punctual, professional, and very careful with all our furniture and boxes. They worked efficiently and made the whole process smooth and stress-free. Highly recommended. Show reply
Highly impressed with the service. The movers were very helpful and hardworking, even with heavy furniture and stairs. Everything was delivered safely and on time. Show reply
Negative reviews
My experience with Aus City Movers was extremely disappointing. I hired movers to make what should have been a straightforward move easier, as I was moving on my own with my young child. Instead, the movers did not arrive within the agreed time slot, the move took far longer than expected, and I was later told this was because they had moved more… Read more
items than planned. However, before those items were loaded, I specifically asked whether they had time to take them and was assured that they did.
There was swearing and inappropriate language used in my home in front of my eight-year-old child, furniture was handled carelessly, some items were left outside my property, and the move was so slow that I ended up helping unload items from the truck and moving them into my home myself.
What was most upsetting was how my complaint was handled afterwards. I was even asked why I paid if I was unhappy with the service. The answer is simple: by that stage it was around 7pm, I was alone with my child, and I wanted the movers out of my home so we could finally settle in for the evening.
Many of my concerns were dismissed or not properly addressed, and the only resolution offered was a $50 voucher towards a future move. Based on my experience, I would not recommend aus City Movers.
We are sorry to hear that you were unhappy with… Read more (+1 reply)
They are cheats. They cheated me with my move. Left the move midway, nothing completed. They promised they will be back to assemble my beds and couches the next day. No one showed up. The lady who is the coordinator is a scam, she is after your money. She was harassing me to pay the money at end of the day. I paid them approx to $2000 altogether… Read more
for unfinished work and got scammed. I was calling the lady for hours in the morning & she won’t pick my phone. I have never experienced such cheating before. I will be reporting them to the law. Beware Aus City.
We respectfully disagree with this review and… Read more (+1 reply)
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Highly unprofessional. Cancelled at the last minute due to which I had to extend my stay in the old property. They even tried to convince me to sign a declaration that damage to fragile items are my responsibility although initially they agreed that it is covered by insurance. DO NOT BOOK WITH THEM. YOU WILL REGRET IT.
We’re sorry to hear about your experience and… Read more
Recent reviews
Loved the professionalism of the boys. Completed job with care and caution. Had some delays due to mechanical hiccups with the truck but team was updating the progress. Thank you for the good work. Will Definitely be using in the future. Show reply
Outstanding removalist service! The team was professional, punctual, and handled everything with great care. The move was smooth, stress-free, and completed on time. Highly recommend their services to anyone looking for a reliable removalist. Show reply
I recently used the AUS City Movers and was extremely impressed with their professionalism, efficiency, and care. The boys arrived on time, handled all of my furniture with great attention, and made the entire moving process stress-free. They were friendly, hardworking, and communicated clearly throughout the job. Everything was transported… Read more · 1
safely and placed exactly where I requested without any damage. Their customer service was outstanding, and they went above and beyond to ensure everything was completed smoothly.
I highly recommend the AUS City Movers to anyone looking for a reliable and trustworthy furniture removal service. Thank you for making the move such a positive experience!
Had a great experience with Aus City Movers. The team was professional, punctual, and handled all of our furniture with care. They worked efficiently, communicated well throughout the move, and made what could have been a stressful day feel smooth and easy. Everything arrived safely and on time. Highly recommend their services to anyone looking for reliable and affordable movers! Show reply
Excellent service from Aus City Movers. The team was professional, friendly, and handled all my furniture with great care. They arrived on time, worked efficiently, and made the moving process smooth and stress-free. Communication was clear from start to finish, and nothing was too much trouble. I highly recommend Aus City Movers to anyone looking for reliable and affordable movers. Thank you for the great job. Show reply
I was moving a 4 bedroom house from perth to Kalgoorlie and aus city movers were prompt and proper. They carefully handles everything and they even finished earlier than planned. I am stress free the whole process because they kept me up to date. Lastly they were the most affordable I could find. Show reply
The service was good. But we cannot say excellent because they couldn’t lift the bedding up to the 1st floor that made us a bit upset but rest all was good. Thank you. Show reply
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We’re truly sorry to hear that you felt stressed… Read more