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Aus Solar Energy Group

Aus Solar Energy Group

Aus Solar Energy Group
4.5

160 reviews

Positive vs Negative
89%4%7%
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Installation ?
4.6
Brand Manager for Aus Solar Energy Group? Claim your listing.
160 reviews
5  Richard  · We ordered 10kW solar + inverter + 42kw battery. Brendon was great. The installation was smooth. Very happy with the overall experience
5  adam L.  · Mansoor helped us from sales to installation and we had zero issues. The battery is great and we're practically off the grid now. Highly recommend.
5  Jack  · From start to finish a very smooth experience the salesman was very helpful and the installer were awesome would highly recommend recommend
5  Charlie  · Mansoor was great, great customer services and responsive to any questions and concerns. Always professional. Will recommend him to anyone
5  Dom  · Big thanks to Steven from aus solar. Will recommend this company. Easy to deal with.
5  lee217gc  · Quick installed after the deposit. Everything went well, unit looks good. Highly recommend.
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JASON
JASON SA
   Fair Incentive

Had a 27.96 kw Fox Ess battery and hybrid inverter installed. From initial contact to completed install was 3 days. Never had a project ever progress that quickly. Mansoor was super responsive even after hours and no question was too much. Installation was also of higher quality than my initial solar from another company. Can recommend

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Peter Millar
Peter Millar QLD
   Fair Incentive

I am really impressed with Aus Solar Group. The quote from Mansoor was outstanding compared to othered received, including my own Solar installer with the same Fox ESS system. Your offer of interest free Green loan was very much appreciated and possibly the jewel in the crown for me. Tony and helper were efficient, professional and left a… Read more

beautiful, pleasant aesthetically structure on my home, correctly distanced from my Aircon. Shane checked it all, downloaded the upgrade for manabd helped me with the App on my phone (I am 80) so that was appreciated very much. I have no hesitation in recommending Mansoor to my friends and acquaintances for Solar installation. The reward offer is of no influence. I have been looking at a solar battery for a year now and this ticked all the boxes.

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Simon
Simon VIC
 

Very happy with the install process from sign up to switch on. Mansoor gave us great advice and a great deal and we had it installed and signed off increadibly quick. The install was neat and looks pretty cool inside my garage. Having heaps of fun playing with the mobile app and working out how to get the best feed in rates.

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Reviews with attachments

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Steven K.
Steven K. QLD 2 posts
   Verified

Good service due to great demand my system was upgraded and a bit late but all good was a difficult job thanks to the fitters they did a great job

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Talha Khan
Talha Khan 2 posts
 

Had FoxESS installed couple of weeks ago and installation was great, Brandon was helpful in organising the quote and installation process . Highly recommend them in this industry.

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Rehan Butt
Rehan Butt VIC 2 posts
 

Maddy is very cooperative I had a issue with the installer but he resolved that just over the call Great service with the quick installation

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joseph.guiso
joseph.guiso 2 posts
   Fair Incentive

Well, I did a lot of research and asked a lot of questions and ended up going with Aus Solar Energy and got a 25.5kw battery. I am very glad I went with Aus Solar and Mansoor did an amazing deal for me! I am in Toowoomba by the way. Mansoor also did an exceptional job answering my extensive questions and looking after the install. The battery… Read more

was up and running about a week after the deposit was paid and a part of me still can't believe how easy and a simple it was.

I can't believe I'm actually looking forward to an electricity bill but I've set up my spreadsheet to see the difference and will hopefully remember to update my review with the data.

So if you are thinking and comparing and running like the numbers like I was. Yes Aus Solar is legit, yes the prices are real and honestly I have legitimately recommended them and Mansoor to many of my friends, family and colleagues.

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Rod star M.
Rod star M. NSW 2 posts
   Fair Incentive  Verified

Happy with the service received.From Mansoor whom asisted in organising and installation battery for my solar systeam thanks

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Frances Chang
Frances Chang 2 posts
 

Signed up the third contract with them for my solar battery system installation. Their installers came to my house on time, fast communication, job done nice and neat. The minor adjustments were done quickly, highly recommended this company! It’s my 3rd time using their service, and I’m very happy about it!

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Kutay D.
Kutay D. QLD 4 posts
   Verified

After hearing so many horror stories about solar and battery installations, I was honestly quite nervous. Thankfully, my experience with Aus Solar Energy was excellent from start to finish. I recently had a FoxESS 27.95 kWh battery system installed, and Brendon was fantastic to deal with. He kept me updated throughout the process, arranged the… Read more

installer within 10 days of signing the contract, and even beat the best quote I had received from other suppliers.

The installers were friendly, professional, and happy to accommodate my requirements. They also completed the necessary switchboard upgrades at a very reasonable price, and the installation went smoothly.

I can’t comment on the after-sales service yet, and hopefully I won’t need to! Based on my experience so far, I would happily recommend Aus Solar Energy to anyone looking to install solar or a battery system.

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Selva
Selva QLD
 

I recently had a 10 kW FoxESS hybrid solar system with a 42 kWh CQ7 battery installed by Aus Solar Energy Group, and overall I have been very happy with the experience. The sales team was knowledgeable, offered a competitive price, and clearly explained the available options without any pressure. The installation team completed the work… Read more

professionally, and the system has been performing very well. The FoxESS app provides excellent monitoring.

They provided the final invoice, supplied all the required documentation, and have been assisting me with the warranty registration and after-sales support.

I particularly appreciate Brendon and the support team for their prompt communication and willingness to resolve any outstanding matters.

Overall, I am very satisfied with the quality of the installation, the value for money, and the customer service. I would be happy to recommend Aus Solar Energy Group to anyone looking for a reliable solar and battery installer.

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Raymond C.
Raymond C.
 

I recently had a Sofar solar battery and inverter system installed, and I couldn't be happier with the choice. A big thank you to **Brendon**, the consultant from Aus Solar Group who recommended this system to me. He offered it at a very reasonable and competitive price, and his advice was spot on for my household's needs. The installation process… Read more

was excellent, thanks to a very responsible and dedicated electrician. He went above and beyond, returning a few times to double-check everything and ensure the entire system was fully operational and running perfectly. Beyond its performance, the Sofar inverter and battery system is actually very sleek and good-looking so that I had to take a few photos of the neat setup! This is a fantastic, reliable system, and I highly recommend it, especially for families looking for an efficient energy solution.

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Goffy
Goffy QLD 2 posts
 

Brendan at AUS Solar gave me a great deal after another company canceled my booked job before May 1. The AUS Solar Installers were friendly, efficient, communicative & appeared to be very clear about what they were doing every step along the way. The outcome was very neat & tidy with all signage & fixings done well. I recommend this company without hesitation based on my own experience. Excellent pricing & great service delivery!

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Jon Malijan
Jon Malijan 2 posts
 

Looks really good. Aus Solar was able to accommodate my request and got in with the solar battery rebate

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Loch S.
Loch S.
   Verified

I had a Foxess 3 Phase 10Kw system with blackout protection and a 42kw battery installed for a good price and with a very quick installation. However upon arriving the sparky realised there wasn't enough room in the switchboard for the backup circuits even though I had already sent photos of it to the company which resulted in me paying extra for… Read more

a second switchboard installation. Overall the system has been working well and my power bills have become much cheaper/free.

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Sangrok L.
Sangrok L. NSW 3 posts
   Verified

Worst customer service experience I have ever had. From start to finish, Aus Solar Energy Group made it clear they do not care about their customers. I contacted Aus Solar to install an additional battery, and the entire process was a complete disaster. Over six months, I made more than 30 phone calls, dealing with repeated delays, excuses, and… Read more

consistently poor communication. Nothing moved forward without constant chasing. It became even more concerning when issues with the original installation—also completed by Aus Solar—appeared non‑compliant, raising serious safety and quality concerns. When these issues were formally raised, Aus Solar showed zero accountability. Communication became dismissive, responses were rude, and once payment had been made, their interest in resolving the problems disappeared completely. After escalating the matter to NSW Fair Trading, Aus Solar still refused to take responsibility or carry out corrective action. That speaks volumes about how this company operates. In response to my complaint, the owner stated a Level 2 technician attended my home to inspect the installation and contact the office. However, I was told the electrician responsible was in China, and no action was taken. This only increased my frustration and confirmed the lack of follow‑through and accountability. This company demonstrates:

• No professionalism • No respect for customers • No willingness to fix problems • No concern for compliance, safety, or quality

If something goes wrong—and based on my experience, it likely will—you are completely on your own. There are many better options available than Aus Solar Energy Group. Do not waste your time, money, or energy. Only stress, frustration, and being ignored await.

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Tianyi
Tianyi WA
   Verified

This is an unforgettable experience—receiving two Christmas gifts at once! My newborn baby and the new solar energy storage system arrived on the same day. The contract was signed around August, but installation couldn't be completed on schedule due to inventory issues. In early October, the sales representative offered other brands to expedite… Read more

the installation.

However, because a decision had to be made on the same day, I missed the earliest installation window.

Finally, with Danny and Brendon's coordination, it was agreed that the installation would be completed before the end of the year.

The team of installers arrived on time and the install was fast even I'm not at home.

Their professional, rapid, and methodical approach allowed them to complete the entire system installation in just a few hours.

After installation, they also thoroughly cleaned up all the surrounding trash and cardboard boxes.

I was extremely satisfied and amazed by the result.

My sales consultant Brendon, provided the right system for my needs. Their pricing was competitive, and now I got near net zero for my bills.

I’m happy with the outcome.

Thanks again for Aus Solar Energy Group to make this happen.

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Karel
Karel WA
 

The quoting process, through to feedback, and timeliness of Aus Solar Energy Group was fantastic. Brendon and his team were great to deal with and delivered a Great quality install, at a competitive price, and friendly service. Overall very satisfied with the product, the whole process of dealing with Aus Solar Energy Group and highly recommend… Read more

them for any Solar Battery install. Installers were prompt and thorough. Thank you for your great work. Much appreciated

Latest follow-ups

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Aal
Aal VIC 66 posts
   Verified

I contacted Mansoor at the start of March and he quoted me the best price. Upon signing up with a fortnight I was booked in and today installed an EQ4800-L9(44 kwh) battery with a KH10(10KW). Am extremely happy with the result. Also installed a… Read more

Zeus Apex 7kw single phase EV charger for future use. Very tidy and awesome installation byTed from Dr Sparky

 Follow-up  · I received the COES, paid the balance and also self registered the DNSP and the warranties. EV charger isn't theirs so I don't expect them to show me it's use. Battery took up 600mmx2 + 1 metre space Battery performs very well nil issues

Positive reviews

Robert Hicks
Robert Hicks
 

Brendon from Australian Solar Energy group was very good and arranged for the installation to be done everything was fitted and done as he said it would be at a very very reasonable price thank you Brandon

Curak
Curak QLD 25 posts
 

It's been what day promised they delivered. Good customer service, good on time installation, good electricians. I have no reason to say any bad word about these company and their installers, I can only say THANK YOU VERY MUCH.

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Stephen G.
Stephen G.
 

Installed new Heat Pump through the VIC gov rebate and they delivered as quoted. There was a small additional charge from their plumbing contractor but Aus Solar Energy Group were generally good to deal with.

Negative reviews

Ethan J.
Ethan J.
 

Didn’t receive any state discount, they didn’t connect the power they placed on the roof, but left the costing of electrician to connect, when aggreed that there was no more to pay DONT GO WITH THIS COMPANY

Shahid K.
Shahid K. 5 posts
 

Absolute Nightmare – Misleading Sales Tactics & Zero After-Sales Support Rating: I strongly advise everyone to stay far away from Aus Solar Energy Group. My experience with them has been a complete disaster, and I am now in the process of taking legal action against them. During the sales process, the representative (Brenden) was highly… Read more

attentive and promised me extreme flexibility. I explicitly asked about future-proofing my setup, and they assured me that if I installed a 28 kWh solar battery now, I could easily upgrade it later up to 98 kWh. This misleading information was a major selling point for me and the main reason I chose them.

However, the moment the 28 kWh installation was complete and they received their money, the company completely disappeared. Zero After-Sales Support: They do not answer calls, they ignore emails, and they refuse to provide any support.

False Promises: The claims made during the sale about upgrading the system were completely misleading just to secure the deal. They are incredibly responsive when they want your money, but they will completely abandon you once the job is done. I absolutely do not recommend this company to anyone. If you want a company that honors its word and provides actual customer support, look elsewhere.

See you in court, Aus Solar Energy Group.

philip m.
philip m. VIC
   Verified

No after sales service once system is installed. App doesn't work properly and can't charge the battery from the grid during 4 hours free and rarely charges to more than 20% from solar panels, called customer service several times and never called back, emailed several times and after 2 months still waiting for this to be rectified.

Recent reviews

Christopher Rosamond
Christopher Rosamond
 

Very tidy installation and Simon explained how to use the app so I could monitor my system. Thanks must also go to Brendon for organising the installation in super quick time , thank you Aus Solar

Stuart
Stuart  WA 2 posts
 

Mansoor made the while process very smooth and straightforward. He was very professional and also personable throughout. If there was any questions I needed to ask he was always on hand to respond to me. I was extremely pleased with his overall service.

Emily M
Emily M
   Verified

Recommended by a friend. Communication was good at the start, but the sales representative had minimal knowledge of installation rules, which vary by state.Post-installation communication was terrible. Two days after the battery was installed, the logger dropped offline. This continued frequently. When we reported this to the installer, they told… Read more

us to ask sales. Sales said he would contact the service team and that someone would be in touch, but nothing happened for two weeks. Because the logger stayed offline, we couldn’t see our data or even know if the battery was working.Finally, I saw a post in a Facebook group where someone experienced the same issue. I contacted Sofar support directly, and they updated the firmware, which resolved the issue immediately.

Mrs Chinwendu E.
Mrs Chinwendu E.
 

I had a great experience with AUS Solar Energy Group from start to finish. I especially want to thank Mansoor, who attended to me from the very beginning. He was incredibly nice, professional, helpful and easy to deal with throughout the whole process. The battery installation was handled smoothly, and I really appreciated the excellent customer… Read more

service and communication. Mansoor made sure everything was explained clearly and that I was happy with the service.

I highly recommend AUS Solar Energy Group, especially Mansoor, for their professionalism and great service. Thank you!

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