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Australian Home Services Group

Australian Home Services Group

 Verified
Australian Home Services Group
2.5

22 reviews

Positive vs Negative
45%55%
Customer Service
3.5
Timeliness
3.8
Job Satisfaction ?
3.7
Rates and Fees
3.3
22 reviews
Landlord
LandlordNSW
  Verified

Don’t use these guys. Poor internal communication caused major inconvenience to my tenant, and they failed to deliver on their promises. They scheduled a free quote a day later (for water boiler issue) than agreed, refused to take accountability at first, and kept passing me between different staff members. It would have been fine if they had… Read more

strong handover procedures, but their poor follow-through made it clear they don’t. Booked for 7:00am, they showed up at 7:45 — too late before work. Super poor and incompetent team. [Name Removed] jumped into the conversation claiming to ‘save the day,’ but only made things worse by talking at me instead of treating it as a learning opportunity for their much-needed growth. Needless to say, went with the other vendor! They push hard to try to get your business but fall short in the competency side.

Kim C.
Kim C.NSW
  Verified

AUSSIE HOME SERVICES beware do not use under any circumstances these guys are extremely overpriced and incompetent. Before they Evan arrived they wanted upfront payment over the phone $205 when the plumber arrived he gave us 2 options to fit a clawfoot bathtub first option he measured incorrectly as we checked after he left to get plumbing parts… Read more

for 2 bathtub fitting options as first option was very tight I asked my son to double check after he left to get fittings he was 5mm out which meant only the second option was going to work When he got back we advised him of incorrect measurement he basically didn’t care! Then it came to second option only option I saw him looking very confused and asked him what was wrong he said it’s not going to work as not enough clearance he obviously forget to measure this before he went on a time wasting trip to get parts which were not going to fit. I then said ok leave at that and he then said that we had to pay for his time and restocking etc Evan tbough it was his mistake we had to pay another $370 on top of the call out fee which was 205 so $575 for zero completion nothing done at this point we were extremely stressed had a house full of visitors arriving he then said he can put old bathtub back in for $711 making a total of $917 no discount for his mistake nothing. Because we were in such a bad situation we just said do it. I then reached out to the company asking for at least a partial refund explained everything in detail they came back with a completely different story fabrication of what had happened no refund nothing!!! I just wish we had of read other reviews feel so ripped off

Frank
Frank
  Verified

These guys are complete [Content Removed]. Do not use them. They said obligation free quote. I agreed for them to do some work on my leaking toilet. They pulled it out from the wall and then stood back and went "oh no! its much worse. I have to requote!" it went from $700 to over $3000! I said I'd have to get other quotes at that price, but then… Read more

they wouldnt leave because they had done work!!! I had to pay them to leave. I then had three other quotes all at around $300. Total [Content Removed].

Jason Patterson
Jason PattersonNSW
  Verified

Stay away from these guys. I had them quote a job of putting up a couple of strip heaters. They had to run some conduit down the side of the house and connect to the main board. They needed to create a new 20 amp circuit. There was room in the board. They quoted $5571. I almost fell over and asked twice if that was correct. I had a previous quote… Read more

of $1400. I told him that and he said “go with that quote”. I got a second quote. Walked them through the job exactly the same way. $600. A third quote $650. What a joke these guys are. They give tradies a bad name.

leanne
leanneNSW
  Verified

This company ripped my mother off big time. She is 86 years old, and her dishwasher was leaking, so she rang for a plumber. He told her he could get her a good deal on a new dishwasher. She gave him a $500 cash deposit. Then, he charged her a further $2615 for the dishwasher and to install it. The dishwasher was less than $1000 at The Good Guys.… Read more

She said a big man stood over her to pay with her credit card, and they never took her $500 deposit off. Absolutely disgusting and shameful. Be aware of this company ripping off the elderly. DO NOT USE THEM!!!!

Frazer
FrazerNSW9 posts
  Verified

Very over-priced – Waited all day before they came, for which they charge a $75 call out fee, (at least they told me that upon booking). I was quoted nearly $5000 for a new hot water tank, including $519 for a tempering valve. When I baulked at this they offered a 15% discount. I found another place who can do it for $1595, including a tempering valve that they only charge $185 for! This is about a third of their quote!

Elaine P.
Elaine P.NSW5 posts
  Verified
Customer Service
Timeliness
Job Satisfaction

Great work by Aussie Home Services – I had an electrical problem that has plagued me for five years. Every now and then I would have an outage in the kitchen & laundry. The Aussie home services electrician worked at finding the fault for nearly five hours. He found it in a totally unexpected place. He worked really hard, including climbing into the roof cavity and chasing wiring from… Read more

the kitchen & laundry right to the switch box. Well done! I also had a plumber on the same day. He replaced some faulty taps with brilliant new taps. Also nicely done, no fuss. Both tradesmen cleaned up after themselves and they were courteous and pleasant people to have in the house.

Wally
Wally9 posts
  Verified

Absolute riff off – NO STARS. We have 5m of bead lighting under kitchen cupboard not working. Electrician came & firstly could not find transformer. Advised I would need transformer & new bead lighting. Total time looking at problem 5 mins & then 5 mins writing quote for $1,441. My son in law (previously an auto electrician) found the transformer in 5 mins which had… Read more

no faults & the found a link in the bead lighting had disconnected. Reconnected the link & lights are working perfectly. Total time to fix the problem 10 mins but electrician wanted to charge $1,441. Stay away from these riff off merchants.

Angelo
Angelo2 posts
 

Aussie Services always the Savior – Aussie Services now for the 5th time in 6 months have rushed to one of my properties when there's been an issue for my tenants. It is beyond all expectations that when any electrical or plumbing issue occurs how responsive they are and how they solve the issue at hand. My mind is always at ease when they get the call from me, even after hours. Can't recommend them enough. They are unstoppable when an issue arises. 10/10 every single time.

David
DavidNSW
  Verified

Great reliable service – I called Aussie Home Service and they were reliable and most of a honest. I wasn't overcharged and they did quality work. Would definitely recommend

Sam L.
Sam L.
  Verified

Quality service and work for switchboard upgrade – Fair quote, clean job, arrived on time and hassle free. Have used for my EV charger before and was happy to recommend and will use again.

Thomas L.
Thomas L.NSW2 posts
  Verified

They did what they said they would do, properly, at the quoted price – Got 2 quotes to rewire my Mum's garage, both quotes were very similar in price, but the guy who came from Aussie was more professional and was going to use better-quality electrical components. They were able to do it the same day whereas the other company could only book it for 2 weeks. The team was friendly, decently priced, and rewired the… Read more

place well. Overall can't complain and will probably use them again if we ever need another electrician. They also offer plumbing services which is good to know, however, the Electrician was unable to replace a leaky tap which is fair enough. We'll get their plumber out next time.

Overall I think they're an honest company just trying to provide a good service to their customers while looking after their staff.

Thanks Aussie Services, good stuff.

Nancy Juarez
Nancy JuarezNSW
  Verified

I was extremely satisfied – I recently had an electrical issue in my home that needed to be addressed immediately. I called an Aussie Home Services and was fortunate enough to have an excellent experience. The electrician arrived promptly and quickly identified the problem. He explained the issue to me in a clear and concise manner, giving me multiple options for how to… Read more

proceed. He was courteous, professional, and knowledgeable, and he worked quickly to resolve the problem. His pricing was fair, and I felt like I received excellent value for my money. I was extremely impressed with his work and would highly recommend him to anyone in need of electrical services.

Plumbers

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Lorry
LorryQLD12 posts
  Verified

Amazing job – Immense care, attention to detail and great personality. Will definitely use again. Show reply

S Connelly
S ConnellyNSW
  Verified
Customer Service
Timeliness
Job Satisfaction

Over priced and embellished quotes – Given a quote , at time of quote was told job would take 2 tradesmen a full Days work to complete, agree too quote as cost seems reasonable , day of job it takes 2 tradesmen 4 hours to complete .. when I question why and ask for full break down get told you agreed to quote .. do not recommend at all and will never use again feel like quite was embellished at time it was given.

Spinner S.
Spinner S.
  Verified

Great Honest Service – Thankyou to the tradesman that attended my home and completed the switchboard upgrade. He explained everything clearly and how the process would be from start to finish. I now have a compliant switchboard which puts my mind at ease for safety purposes.

Anthony Beebs
Anthony BeebsNSW
  Verified

Very reliable and trustworthy – Called Aussie Services to fix the urgent issues I was having with the drains in my house. They came quickly and fixed the issue straight away. I have had bad experiences with other tradies in the past. But I really recommend Aussie Services because they are reliable and trustworthy. Show reply

Jen
Jen
 

Highly recommend – I used Aussie Services for my electrical issue I was having in my house, they came on the same day and fixed my issues in a quick and professional manner. Highly recommend! I would definitely use their services again! Show reply

Never Again
Never AgainNSW
  Verified

So sorry I didn’t read these reviews beforehand – Should’ve listened to my gut feeling . Called this company out to assess water damage for insurance purposes. Was told there’d be a fee of over $380.00 to write out report. First, Was told it was a leaking water pipe in wall. When toilet cistern tap was turned off, noise stopped. So, that quick theory went out the window. The cistern needed… Read more

maintenance, as did second toilet. He also maintained 2 taps (one wasn’t working at all at the time) on hand basin. Discussed shower recess taps and was told all we needed was some silicone, he didn’t even do that (thankfully, imagine the cost!) We proceeded to apply silicone, only to find out that an ‘o’ ring was leaking….. which was probably why we had the stain in the wall. No report was made out for insurer. We fixed this ourselves. The attached bill tells the whole story.

Ana
Ana
  Verified

Complete and utter [Content Removed] – Our hot water system stopped working and we needed it fixed urgently - they told us they would come out the following day we called them, they never showed up. We had to call to follow up and they apologised and came the day after. We were quoted $480 to replace the element - not having known that this was a quick and simple job (took the them… Read more

less then 30 minutes) and having been days without hot water already we felt we had no choice but to accept the quote and have the repairs done. We also didn’t realise we were being robbed blind and thought they were an ethical company. Later found out from other electricians that it’s a $200 job. When we asked them for a break down or the costs we find out that the labour FOR LESS THEN 30 MINUTES was $364 which is just absurd. Their response was basically you accepted the quote so that’s that. Don’t ever use this company no matter how desperate you are.

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Nick
Nick15 posts
  Verified

OVERPRICED – Had a leaking pump. Plumber arrived and gave a quote for 725.02. He was there and I needed the job done, so accepted the quote. He was there less then 3 hrs. My gripe really is about the exorbitant cost. I then asked for a breakdown in cost. Labour 438.07 Parts see pic - plus glue. $178.20 Operational $108.75 I called and this was explained as the 'cost of doing business, like advertising etc'! Show details

Rowan
RowanNSW
  Verified

Hot water tank repair on a weekend – We had an issue with our hot water heater. No call-out fee is charged if they turn up outside one hour of the call. He took more than an hour, and there was call-out fee. Got a quote for the heater replacement. Also gave a discount and waived the testing fee of $365. So we went ahead with job. I believe they were some [Content Removed] used by… Read more

them. The job cost us $1200. A heater costs less than just $100 in stores. Plumbing cost would have been about $300. So, we were [Content Removed] by this company. We got a quotation for the tank replacement, and it shows that installing a tempering valve costs $569 compared to another industry standard company quotation which is only $42.55! My point is, they are reaping money out of anything possible. So beware of this company.

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