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Aussie Travel Cover

Aussie Travel Cover

International, Multi-Journey, Domestic, etc...
2.1 from 22 reviews · View Statistics

Reviews

  • Value for Money
    1.0 (3)
  • Transparency
    1.0 (2)
  • Customer Service
    1.0 (3)
  • Claim Resolution Time
    • 1-2 months (1)
    • 3+ months (1)
  • Claim ApprovedYes (0) · No (2)
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Biju T.

Biju T.Perth, WA

worst insurance company in the world.

published

The company was not good. They offering too things in their policy. If something happens in your journey company stick it to their hard lows.
I lodged a claim. But they stick it to their things. not a customer satisfied company.
worst Insurance company in the world.

Value for Money
Transparency
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dmaree max

dmaree maxSydney, NSW

customer service is poor

published

I spent two hours yesterday on the phone and another two hours today, waiting for someone to pick up. Please get extra staff to help if you are unable to take phone calls due to the high demand. I can only call during business hours as our matter is about a school trip.

Value for Money
Transparency
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Very disappointing

published
Value for Money
Customer Service
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Full cover for illness in Peru

published

Ended up in hospital in Peru with Bronchitis. Aussietravelcover were great. They sent me to the best hospital, the hospital had wifi so I was able to send all the paperwork from the hospital bed. This meant they paid for the hospital fees and I didn't pay a cent. I have just put in the claim for the cancelled tour that we missed and waiting for the payment now. If you give the right documentation and the claim isn't related to pre-existing you won't have any issues. They also checked on me every day to make sure I was ok. In my experience they were great,

Insurance claim madeYes
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Money waste

published

Submit claim and they can give us lot of reasons how ever they are not given any claims. I joined through phone that time every thing was good and when we submit a claim that time this people providing lot of things.

Insurance claim madeYes
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THEY LOST THE PLOT

published

As a Travel Agent I sold Aussie travel cover to my clients for 10 years. They use to treat claims in a fair manner. Now they seem to have lost the plot. The claims department is full of ill trained personnel and their main objective is to delay claims and seeking a way out of paying up. A true example of a good family business ruined.

Insurance claim madeYes
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wwway01

wwway01Maroochydore

So what were the conditions you had?

published

So what were your conditions that they refused to cover? No need for gory details just what your condition/s actually were might save me a phone call.? Did they send you a copy of why they refused your condition? Had to rate Aussie Travel Cover but I was just trying to get more info so my rating is rather irrelevant at the moment

Insurance claim madeNo
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Mick

MickGeelong

  • 4 reviews
  • 7 likes

Refused cover on some health conditions

published

Consultant made frequent mistakes with medical terminology. Cover accepted in previous years by Aussie now not covered. . Found better at Covermore who covered ALL previous conditions. Aussie was expensive for what little they did cover.

Insurance claim madeNo
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Great coverage

published

As per any insurance policy, you are expected to read your pds. Coverage isn't automatic and you need to be able to prove your story. Had my bag stolen while oversees and because I read my policy,I knew what I had to do.
They paid out the $3000 worth of gear I had and was able to replace it all.

Insurance claim madeYes
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Brendan

BrendanGreater Melbourne (Inner), VIC

  • 4 reviews
  • 2 likes

Seamless

published

I have used Aussietravelcover for 10+ years and have never had any issues like some of the reviews below. I usually do one big overseas trip per year and have (unfortunately) had the occasional claim (theft, lost baggage etc) but have always experienced prompt, efficient service from both Aussie and Allianz. Read your policy wording, people! All too often it seems easier for people to just dump all the blame on the insurer when their claim is unsuccessful.

Insurance claim madeYes
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Craig

CraigWollongong

  • 4 reviews

Near Drowning Vanuatu

published
Insurance claim madeYes
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Flight cancellation is not covered

published

Don't expect to be compensated when you flights are cancelled and stuck in the airport for couple of days. We not only miss our departure and connecting flights but also cost to multiple booked tours and hotels. Tough luck... such a waste of time and money with this lots.

Insurance claim madeYes
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Cherry

Cherry

  • 2 reviews
  • 4 likes

One Star Is Too Much To Give! Worst Customer Service!

published
Insurance claim madeYes
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Paid claim quickly and with no problems

published

My iphone was picked from my pocket in Tangier, Morocco. As we were leaving the country in 60 mins, there was no time to report it to the local police. I reported it to Spanish police about 36 hours later. When I returned home, I was worried that they would deny my claim because over 24 hrs had elapsed. However they paid in full, no problems raised. They even paid the full original price of the phone, no depreciation etc. I was very happy with their service and would use them again, but they are quite expensive
easy to deal with, paid quickly

Insurance claim madeYes
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Don't expect your claims to be paid!

published
Insurance claim madeYes
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Please Do Not Use Aussietravelcover

published

We lost 2 x $1000.00 deposits for a cruise we had to cancel because at the time after we had booked we lost money and could no longer afford to make the cruise. We made the claims and correct contacts but no the came up qith Some Section of the policy that suited them and interpreted it to fit their cas as if we had been employed. We were so disappointed in them and using the name 'Aussie' in the title is disgraceful as there is nothing 'Aussie' about them. Would never ever consider Allianz and Aussietravelcover again and have made sure all our family and friends know about them

Insurance claim madeYes
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Jephry

JephryKelowna, British Columbia

Save your time and money and go with another insurer!

published
Insurance claim madeYes
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OK +

published

Crashed hire car while in the states, and the buggers charged me a pretty dime for the excess! anyways when i returned i told the travel agent and they informed me that i had cover under this policy, gave me a claim form, helped me filled it in, put in CC statement reciepts and then sent if off, and money back!!!
good cover
If i had known i had this cover i wouldnt have paid Avis and extra $25 a day! ( dumb me)

Insurance claim madeYes
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kay93

kay93perth

Do Not Use Them

published

This insurance company will try get out of paying for anything. First they tried to get out of paying a medical claim. Then they told me they would not pay for a stolen item .I would hate to think what would happen if you used them for anything major.They make it so difficult and hand you back and forth between people. Do not use them! I am reporting them to the ombudsman

Insurance claim madeYes
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Do not buy this cover! Do not make the same mistake we all did!

published
Insurance claim madeYes
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Page 1 of 2

Questions & Answers

jcsavage

jcsavageasked

Aussie Travel Cover

If I have travel cover with Aussie Travel Insurance, will they pay if the tour company goes into insolvency?

No answers
jcsavage

jcsavageasked

Aussie Travel Cover

Will my travel policy cover my travel agency going into insolvency?

2 answers
jcsavage
jcsavage

My travel tour company went into insolvency. Does my Aussie Travel Insurance cover the money I had already paid for my tour.

jcsavage
jcsavage

I don't know the answer - I am asking the question

ChrisM

ChrisMasked

Aussie Travel Cover

We are currently in Bali and are scheduled to fly home on Wednesday. Will my "aussietravelcover" cover the possible change of flights and accommodation?
ChrisM

2 answers
travelisgood
travelisgood

Did they cover you ChrisM?

ChrisM
ChrisM

Yes they said they would've but we didn't end up needing it as we flew out on our scheduled flight

Get an answer from our members

Aussie Travel Cover

Details

Compare all 15 Aussie Travel Cover
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
UnderwriterAllianzAllianzAllianzAllianz
Maximum Age Covered 74 years old74 years old74 years old74 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimitedUnlimitedUnlimited
Accidental Death$25,000$25,000$15,000$10,000
Emergency Dental$1,000$1,000$1,000$500
Pregnancy (max weeks) 23 weeks23 weeks23 weeks23 weeks
Resumption of Journey Not IncludedNot IncludedNot IncludedNot Included
Hospital Cash Allowance$6,000$5,000$4,000$3,000
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimitedUnlimitedUnlimited
Loss of Income$5,200$5,200$5,200$5,200
Permanent Disability$50,000$25,000$15,000$10,000
Luggage & Personal Effects
Theft of Cash $250$250$250$250
Delayed Luggage $500$300$250$200
Credit Card Fraud$5,000$2,500$1,500$500
Travel Documents / Passport $5,000$2,500$1,500$500
Maximum Single Item Limit $4,000$4,000$4,000$1,500
Luggage & Personal Effects $10,000$8,000$6,000$3,000
Ancillary
Personal Liability $5,000,000$5,000,000$1,000,000$1,000,000
Rental Vehicle Excess $8,000$4,000$4,000$2,000
Motorbike / Moped Coverage Included up to 50ccIncluded up to 50ccIncluded up to 50ccIncluded up to 50cc
Domestic Pet Care Not IncludedNot IncludedNot IncludedNot Included
Special Activities Packages
GolfOptional ExtraOptional ExtraOptional ExtraOptional Extra
CruiseNot IncludedNot IncludedNot IncludedNot Included
Adventure Not IncludedNot IncludedNot IncludedNot Included
Snow / SkiNot IncludedNot IncludedNot IncludedNot Included
Compare all 15 Aussie Travel Cover

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