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Worldcare Travel Insurance
Comprehensive Plan, Domestic Plan, Multi-Trip Plan, etc... (See All)Pros
Have called both Worldcare (on hold 21min) and Allianz (on hold 18min) both seperate numbers same voice and music. Answered, silence, then hung up on twice! NOT good enough. Don't ask me to email because I would like to talk to a person.
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- 4 reviews
The policy could not cover the effects of the pandemic accepted and understood. I was promised reinstatement of the balance of the policy term after the pandemic restrictions. I asked for reinstatement when things opened up and Allianz said no they made a mistake. At first a yes and a week later a no. Not happy. I have been stuck for the two Covid years away from my overseas work and now the two carriers who should carry my flights are resisting reinstating my two business fare tickets. Allianz won't assist in a practical way. World Care turns ...
Read moreout to be Allianz's subsidiary so their broker/agent is not my representative. There's been no advice from either Allianz or World Care on what my rights for recourse are to cover the cost of the return leg of my travel. What does anyone out there suggest.? What transpired is that I was offered reinstatement followed by refusal and offers to reimburse me with the balance of my policy payment several times. I have refused reimbursement of the balance of the policy. This is because I believe that I am entitled to have my flights back to the start of my flights out of Johannesburg. So far World Care ALLIANZ is recalcitrant despite the fact that they undertook that the options under the Policy as it was issued would be reinstated. I have no alternative but to do what I can to ensure that I and others like me in my situation do not lose their entitlements under their policy's.- Value for Money
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Hi Ben
Thank you for your enquiry - hopefully I can be of assistance.
Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with your policy number, email and phone so I c...
My wife buy travel insurance comprehensive plan A , Cover Type Family, sadly she’s get accident, pass away 3 year ago . I still no understand, i only get compensation accidental death $25000 under plan A , Cover type Single ? but as you can see my attachment, My policy cover type Family , $50000 compensation accidental death .
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Hi Damian
I am sorry to hear of about the passing of your wife. Hopefully I can be of assistance in relation to your query.
Are you able to please send me a private message or email us at SocialMedia...
- 2 reviews
- 1 like
Outstanding. In Feb, we booked an OS trip and took out insurance. Trip was cancelled because, COVID, and while we received flight credits and accom refunds, I just assumed our insurance was money down the drain. But no! Email this week asking whether I’d like it refunded to our credit card or a bank account. I’ve used Worldcare on multiple occasions and have had nothing but positive experiences and excellent customer service and advice, but this was the icing on the cake. 100% would recommend
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Hi Tombarina
Thank you for your recent review. It is great to hear feedback about how happy you are with the excellent customer service and advice you received from the World Care Travel Insurance team.
Regards
Ainsley
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- 9 reviews
- 7 likes
Worldcare travel insurance is excellent value for money. During my holiday to the UK I needed to seek medical assistance.The customer care team were outstanding and assisted me with getting home safely. Claiming for medical expenses was also hassle free and straightforward. Highly recommended
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Hi Sarah,
Thank you for your feedback.
Your sentiments have been conveyed to the appropriate team....
- 4 reviews
- 1 like
Easy to set up. No claim necessary. I did get sick but the one visit to a GP wasn't worth claiming for. Good to know that I was covered for any eventuality especially after Covid-19 appeared globally while I was away
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Thanks for the review Peter!
More exclusions than inclusion and if you have a genuine question you will need to wait 2.5 hrs on the phone like i did today, only to be told they cant help and to check their website, becuase the staff memeber i spoke to had no idea.
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I don't think anyone will say its good value as we all want items cheaper. yes it was good value.
We are lodging a claim. Your people are most supportive.
I can't say but it must be say 7 or more?
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satisfied ...enjoyed my holiday felt protected and secured until my safe return.
As I have stated , I'm satisfied that I was covered on my medical conditions . I enjoyed my holiday because I know that I am protected and secured until my safe return.
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That's wonderful to hear, thanks Romeo.
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I had done my research before purchasing this insurance policy and found that the underwriters were a reputable company and that gave me a sense of peace of mind.The premium was very competitive but provided cover for declared medical issues with no excessive overloading fees.I have already recommended the company and will use them in my future travels.
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Thanks for the recommendation Chris!
Policy is easy to arrange online & to add multiple existing medical conditions. Have used once but intend to use again on our next trip. Thankfully no claim yet. Fingers crossed, as there for unforeseen occurrences
- Incentivised Review No
- DestinationNew Zealand
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Hi Craig, thanks for the review and we look forward to insuring you on your next trip! Kind regards, Tegan
Reasonable price. Easy to buy on line and appears to be comprehensive. I didn’t have a claim so I don’t know about that process. Policy seems to cover most eventualities
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- DestinationNew Zealand
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Thanks for the good feedback Chris!
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- 2 reviews
I am happy with the insurance I got although I had to cut my trip down, I would use Worldcare Travel Insurance again for my next overseas trip as it was the most economical and comprehensive insurance. I cannot rate the insurance as I did not require to make a claim however, I would welcome another survey if I did have to make a claim.
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- 2 reviews
This is the second time I have used Worldcare travel insurance. Fortunately no need to claim this time. On a previous trip we did need to claim and the process was very good and they walked us through the steps so there was no problems. The claim was resolved in a matter of days to our satisfaction. I would not use any other insurer now.
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That's great to hear Alan, thanks for the review!
Great and very affordable insurance for seniors . Very good.. will use again on future trips. We travel very often. Used this insurance company first time and found to be very affordable. Premium was less half compared to othe quotes i got.
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That's wonderful to hear Manoj!
Questions & Answers
I would like cover for travel to UK then river cruise Budapest to Amsterdam return to UK before travel back to Australia. Dates 26 8 22 - 28 9 22 inclusive. I am aged 85 and am triple covid vaccinated
Hi Sheila
Thank you for reaching out - hopefully I can help.
Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with your best contact details (email and phone) so I el...
Does worldcare provide cover for Covid-19 in their comprehensive travel package?
Hi Sarah
Thank you for reaching out - hopefully I can help.
Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with your best contact details (email and phone) so I ele...
Does the policy cover Covid-19 health effects while travelling?
Hi Antony
Thank you for your enquiry - hopefully I can be of assistance.
Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with your best contact details (email and ph...
Get an answer from our members and Worldcare Travel Insurance representatives
Details
Features
- If you're travelling internationally, there is Comprehensive or Essentials Travel Insurance available for one-off international trips.
- For Comprehensive cover there are optional extras offered for a snow pack, cruise pack or adventure pack.
- The multi-trip policy for international travel is available if you frequently travel within a 12 month period. You can select the maximum journey length to be 15 days, 30 days or 45 days (this maximum length must stay consistent with all trips).
- Domestic travel insurance for single trips is also available, which excludes medical and hospital bills.
- There is a general exclusion preventing claims arising from pandemics (with the exception that you have been diagnosed with COVID-19).
- These policies are available to senior travellers, however for the Essentials and Multi-Trip Insurance policies, travellers must be under the age of 75 years at the time the policy is issued.
Points of praise
- Claiming is easy and straightforward, and Worldcare staff are friendly and helpful during the claims process.
- Coverage is promised to protect against a wide range of eventualities when travelling, which gave policyholders peace of mind.
- Those who had to claim often reported that claims were approved quickly and without fuss. This is especially the case for medical expenses.
- Competitively priced premiums that were sometimes less than half the price of other companies' policies were a definite plus point for reviewers.
- It’s easy to set up a policy and check what the exclusions for pre-existing medical conditions are.
 | ||||
|---|---|---|---|---|
| Category | Travel Insurance | Travel Insurance | Travel Insurance | Travel Insurance |
| Underwriter | Allianz | Allianz | Allianz | Allianz |
| Maximum Age Covered | 75 years old | 101 years old | 75 years old | 75 years old |
| Conditions | *where used, the term ‘Unlimited’ only means there is no capped dollar sum insured. Terms, conditions, limits and exclusions apply - refer to the Policy Benefits and General Exclusions sections of the PDS for details. | *where used, the term ‘Unlimited’ only means there is no capped dollar sum insured. Terms, conditions, limits and exclusions apply - refer to the Policy Benefits and General Exclusions sections of the PDS for details. | *where used, the term ‘Unlimited’ only means there is no capped dollar sum insured. Terms, conditions, limits and exclusions apply - refer to the Policy Benefits and General Exclusions sections of the PDS for details. | *where used, the term ‘Unlimited’ only means there is no capped dollar sum insured. Terms, conditions, limits and exclusions apply - refer to the Policy Benefits and General Exclusions sections of the PDS for details. |
| Medical Coverage | ||||
| Overseas Emergency Assistance | Unlimited* | Unlimited* | Unlimited* | Unlimited* |
| Accidental Death | Not Included | $25,000 | $25,000 | Not Included |
| Emergency Dental | Unlimited | Unlimited | Unlimited | $1,000 |
| Pregnancy (max weeks) | 23 weeks | 23 weeks | 23 weeks | 23 weeks |
| Resumption of Journey | $25,000 (as part of Additional Expenses) | $50,000 (as part of Additional Expenses) | $50,000 (as part of Additional Expenses) | Not Included |
| Hospital Cash Allowance | Not Included | Not Included | Not Included | Not Included |
| Overseas Emergency Medical & Hospital Expenses | Unlimited* | Unlimited* | Unlimited* | Unlimited* |
| Loss of Income | Not Included | Not Included | Not Included | Not Included |
| Permanent Disability | Not Included | $25,000 | $25,000 | Not Included |
| Luggage & Personal Effects | ||||
| Theft of Cash | Not Included | $250 | $250 | Not Included |
| Delayed Luggage | $250 after 12 hours | $500 after 12 hours | $500 after 12 hours | Not Included |
| Credit Card Fraud | Not Included | $5,000 (combined with Travel Documents cover) | $5,000 (combined with Travel Documents cover) | Not Included |
| Travel Documents / Passport | Not Included | $5,000 (combined with Credit Card cover) | $5,000 (combined with Credit Card cover) | Not Included |
| Maximum Single Item Limit | $3,000 (computers, video recorders and cameras), $1,000 (mobile phones), $750 (all other items) | $3,000 (computers, video recorders and cameras), $1,000 (mobile phones), $750 (all other items) | $3,000 (computers, video recorders and cameras), $1,000 (mobile phones), $750 (all other items) | Not Included |
| Luggage & Personal Effects | $5,000 | $10,000 | $10,000 | Not Included |
| Ancillary | ||||
| Personal Liability | $2,500,000.00 | $2,500,000.00 | $2,500,000.00 | $2,500,000.00 |
| Rental Vehicle Excess | $3,000 | $6,000 | $6,000 | Not Included |
| Motorbike / Moped Coverage | Included up to 250cc | Included up to 250cc | Included up to 250cc | Included up to 250cc |
| Domestic Pet Care | Not Included | Not Included | Not Included | Not Included |
| Special Activities Packages | ||||
| Golf | Not Included | Optional Extra | Optional Extra | Not Included |
| Cruise | Not Included | Optional Extra | Optional Extra | Not Included |
| Adventure | Not Included | Optional Extra | Optional Extra | Included |
| Snow / Ski | Not Included | Optional Extra | Optional Extra | Not Included |
Other Travel Insurance
Extra Information
Contact info for Worldcare Travel Insurance
Great service and good price
Excellent travel insurance cover
Easy to set up, Covid cover, rapid response to enquiry
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Hi Wanting insurance
Read morene number and email address so we can elevate this matter to our Travel Team who will contact you directly.Thank you for reaching out- hopefully I can help.
Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with the following information: full name, pho...