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Worldcare Travel Insurance
4.4 from 1,921 reviews · View Statistics

Reviews

  • Value for Money
    4.4 (191)
  • Transparency
    4.2 (144)
  • Customer Service
    4.4 (171)
  • Claim Resolution Time
    • <1 week (11)
    • 1-2 weeks (8)
    • 2-4 weeks (6)
    • 1-2 months (5)
    • 3+ months (2)
  • Claim ApprovedYes (22) · No (5)
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Damian S

Damian SSydney, NSW

Travel Insurance

published

My wife buy travel insurance comprehensive plan A , Cover Type Family, sadly she’s get accident, pass away 3 year ago . I still no understand, i only get compensation accidental death $25000 under plan A , Cover type Single ? but as you can see my attachment, My policy cover type Family , $50000 compensation accidental death .

Value for Money
Transparency
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1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance
Tombarina

TombarinaSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Best travel insurer around

published

Outstanding. In Feb, we booked an OS trip and took out insurance. Trip was cancelled because, COVID, and while we received flight credits and accom refunds, I just assumed our insurance was money down the drain. But no! Email this week asking whether I’d like it refunded to our credit card or a bank account. I’ve used Worldcare on multiple occasions and have had nothing but positive experiences and excellent customer service and advice, but this was the icing on the cake. 100% would recommend

Value for Money
Transparency
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1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Tombarina
Thank you for your recent review. It is great to hear feedback about how happy you are with the excellent customer service and advice you received from the World Care Travel Insurance team.
Regards
Ainsley

Sarah Krantz

Sarah KrantzSouth East Queensland, QLD

  • 9 reviews
  • 7 likes

One of the best travel insurance companies around!

published

Worldcare travel insurance is excellent value for money. During my holiday to the UK I needed to seek medical assistance.The customer care team were outstanding and assisted me with getting home safely. Claiming for medical expenses was also hassle free and straightforward. Highly recommended

Value for Money
Transparency
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1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance
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Peter Jenkins

Peter JenkinsHunter Region, NSW

  • 3 reviews
  • 1 like

Easy to set up

published

Easy to set up. No claim necessary. I did get sick but the one visit to a GP wasn't worth claiming for. Good to know that I was covered for any eventuality especially after Covid-19 appeared globally while I was away

Value for Money
Transparency
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1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks for the review Peter!

Jake

JakeGippsland, VIC

Worst insurer ever

published

More exclusions than inclusion and if you have a genuine question you will need to wait 2.5 hrs on the phone like i did today, only to be told they cant help and to check their website, becuase the staff memeber i spoke to had no idea.

Value for Money
Transparency
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would not do without it. its a must.

published

I don't think anyone will say its good value as we all want items cheaper. yes it was good value.
We are lodging a claim. Your people are most supportive.
I can't say but it must be say 7 or more?

Value for Money
Transparency
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Romeo M.

Romeo M.Sydney, NSW

satisfied ...enjoyed my holiday felt protected and secured until my safe return.

published

As I have stated , I'm satisfied that I was covered on my medical conditions . I enjoyed my holiday because I know that I am protected and secured until my safe return.

Value for Money
Transparency
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1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

That's wonderful to hear, thanks Romeo.

Chris W.

Chris W.Perth, WA

Best investment for peace of mind.

published

I had done my research before purchasing this insurance policy and found that the underwriters were a reputable company and that gave me a sense of peace of mind.The premium was very competitive but provided cover for declared medical issues with no excessive overloading fees.I have already recommended the company and will use them in my future travels.

Value for Money
Transparency
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1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks for the recommendation Chris!

CraigS

CraigSIllawarra, NSW

Easy to Arrange

published

Policy is easy to arrange online & to add multiple existing medical conditions. Have used once but intend to use again on our next trip. Thankfully no claim yet. Fingers crossed, as there for unforeseen occurrences

Incentivised ReviewNo
DestinationNew Zealand
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1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Craig, thanks for the review and we look forward to insuring you on your next trip! Kind regards, Tegan

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Easy to purchase

published

Reasonable price. Easy to buy on line and appears to be comprehensive. I didn’t have a claim so I don’t know about that process. Policy seems to cover most eventualities

Incentivised ReviewNo
DestinationNew Zealand
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1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks for the good feedback Chris!

John DallAva

John DallAva

  • 2 reviews

Just some insurance in case of accident

published

I am happy with the insurance I got although I had to cut my trip down, I would use Worldcare Travel Insurance again for my next overseas trip as it was the most economical and comprehensive insurance. I cannot rate the insurance as I did not require to make a claim however, I would welcome another survey if I did have to make a claim.

Value for Money
Transparency
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Alan497

Alan497Perth, WA

All I expected

published

This is the second time I have used Worldcare travel insurance. Fortunately no need to claim this time. On a previous trip we did need to claim and the process was very good and they walked us through the steps so there was no problems. The claim was resolved in a matter of days to our satisfaction. I would not use any other insurer now.

Value for Money
Transparency
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1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

That's great to hear Alan, thanks for the review!

Perfect

published

Great and very affordable insurance for seniors . Very good.. will use again on future trips. We travel very often. Used this insurance company first time and found to be very affordable. Premium was less half compared to othe quotes i got.

Value for Money
Transparency
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1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

That's wonderful to hear Manoj!

Tom G

Tom G

  • 2 reviews

No problems experienced with Worldcare. We use them all the time. ( many travels)

published

All good. Would recommend this Company to others.
Only once did we have a claim and when all paper work was furnished there were no problems in being paid. Be sure to keep receipts and/or police reports.

Value for Money
Customer Service
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1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Tom, thanks for the review - it's great to hear from a regular customer! Kind regards, Tegan

Barbara

BarbaraSouth East Queensland, QLD

Entirely Satisfied

published

The policy was good value and easy to set up. We were also provided with useful information and felt we secure and well covered if anything went wrong. We have used this insurance company several times and always been satisfied

Value for Money
Transparency
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1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

That's great to hear Barbara! Thanks for the review.

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MikeM

MikeMPerth, WA

  • 3 reviews
  • 1 like

Must have

published

Never claimed, but a must have for peace of mind. Easy to get online and a quick analysis of existing conditions. Have used many times and will use again as good value. Travelled to the Maldives via Singapore.

Value for Money
Transparency
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1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

That's great to hear Mike! Hope you had an amazing time in the Maldives.

Heather

HeatherGreater Melbourne (Outer), VIC

Wouldn't travel without insurance

published

I felt the policy was good value for money. it was easy to set up online and I've used this company a number of times for my travel insurance.
Thanks

Value for Money
Transparency
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1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

That's great to hear, thanks Heather!

Ken Clifford

Ken CliffordSouth East Queensland, QLD

  • 2 reviews

Stress free holiday

published

Another stress free holiday - at 84 years of age and my wife not quite as old - our holiday was perfect - I have a few problems at my age of course but with World Care they give me peace of mind and let us enjoy our holidays without any worries if something does happen .We have taken our last four holidays with the World Care Insurance and we will be with them on every holiday we take in the future - many thanks for giving us peace of mind - we have never made a claim but I am confident if we do have to it will be dealt with quickly and in good faith

Value for Money
Transparency
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1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

That's so wonderful to hear, thanks for the review Ken!

Simon

SimonSouth East Queensland, QLD

Be careful when you take a policy with this company

published
Value for Money
Transparency
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Courtney Soutar

Courtney SoutarNortheast, VIC

Excellent Service

published

I have a complicated health history and have used Worldcare for several years now. I have always received excellent service every time i call for cover. I also like the little ‘welcome home’ touch.

Value for Money
Transparency
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1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

That's lovely to hear Courtney! Thanks for the review.

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Questions & Answers

Heinrich B.

Heinrich B.asked

Worldcare Travel Insurance

I took out a policy to travel to Japan. I am now not going. There seems to be no way to actually cancel the insurance? Or at least I could not find a way. Should be clear - no travel, refund the insurance premium?

1 answer
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Heinrich, give us a call on 1800 008 614 and we can answer any cancellation questions you have. If your cancellation is related to COVID-19, these FAQs may also be of assistance: https://www.worldcare.com.au/covid19-faqs/ Kind regards, Tegan

G Griffin

G Griffinasked

Worldcare Travel Insurance

Hi, if the Australian Government or other official authority issues a Do Not Travel warning to the specific region or country I am booked to travel to, and that warning is given after I purchase your travel insurance policy and after I book my travel arrangements (flights and accommodation), would you cover me for cancellation of my trip? Kind regards, Gillian

2 answers
Bent O.
Bent O.

I had the same issue and rang them directly (as suggest by them below) and got a detailed answer rather than ask in a review site.

Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Gillian, thanks for your question. You can call us on 1800 008 614 to discuss. Kind regards, Tegan

Andrew

Andrewasked

Worldcare Travel Insurance

If my trip gets cancelled due to the coronavirus will I receive a full refund?

2 answers
CraigS
CraigS

You need to ring WTI & talk to them about your specific circumstances. Don’t assume anything. It’s likely your conversation will be recorded for future reference if needed, for both parties benefits.

Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Andrew, I'd suggest calling us on 1800 008 614 to discuss your individual circumstances. Spot on Craig!

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Details

Compare all 5 Worldcare Travel Insurance
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
UnderwriterAllianzAllianzAllianzAllianz
Maximum Age Covered 74 years old74 years old101 years old74 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimitedUnlimitedUnlimited
Accidental DeathNot IncludedNot Included$25,000$25,000
Emergency Dental$1,000$1,000$1,000$1,000
Pregnancy (max weeks) 23 weeks23 weeks23 weeks23 weeks
Resumption of Journey Not IncludedNot Included$3,000 (as part of Additional Expenses)$3,000 (as part of Additional Expenses)
Hospital Cash AllowanceNot IncludedNot Included$50 per day, up to $5,000$50 per day, up to $5,000
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimitedUnlimitedUnlimited
Loss of IncomeNot IncludedNot Included$10,400 (up to $400 per week, max 26 weeks)$10,400 (up to $400 per week, max 26 weeks)
Permanent DisabilityNot IncludedNot Included$25,000$25,000
Luggage & Personal Effects
Theft of Cash Not IncludedNot Included$250Not Included
Delayed Luggage Not Included$250 after 12 hours$500 after 12 hours$500 after 12 hours
Credit Card FraudNot IncludedNot Included$5,000 (combined with Travel Documents cover)$5,000 (combined with Travel Documents cover)
Travel Documents / Passport Not IncludedNot Included$5,000 (combined with Credit Card cover)$5,000 (combined with Credit Card cover)
Maximum Single Item Limit Not Included$3,000 (computers, video recorders and cameras), $1,000 (mobile phones), $750 (all other items)$3,000 (computers, video recorders and cameras), $1,000 (mobile phones), $750 (all other items)$3,000 (computers, video recorders and cameras), $1,000 (mobile phones), $750 (all other items)
Luggage & Personal Effects Not Included$5,000$10,000$10,000
Ancillary
Personal Liability $2,500,000$2,500,000$2,500,000$2,500,000
Rental Vehicle Excess Not Included$3,000$3,000 plus optional additional cover up to $6,000$3,000 plus optional additional cover up to $6,000
Motorbike / Moped Coverage Included up to 250ccIncluded up to 250ccIncluded up to 250ccIncluded up to 250cc
Domestic Pet Care Not IncludedNot Included$500$500
Special Activities Packages
GolfNot IncludedNot IncludedOptional ExtraOptional Extra
CruiseNot IncludedNot IncludedOptional ExtraOptional Extra
Adventure IncludedIncludedIncludedIncluded
Snow / SkiNot IncludedNot IncludedOptional ExtraOptional Extra
Compare all 5 Worldcare Travel Insurance

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