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Worldcare Travel Insurance
4.4 from 1,919 reviews

Reviews

4.4

1,919 reviews
5
(1,204)
4
(511)
3
(98)
2
(19)
1
(87)
  • Value for Money
    4.4 (189)
  • Transparency
    4.2 (142)
  • Customer Service
    4.4 (169)
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Sarah Krantz

Sarah KrantzSouth East Queensland, QLD

  • 9 reviews
  • 7 likes

One of the best travel insurance companies around!

published

Worldcare travel insurance is excellent value for money. During my holiday to the UK I needed to seek medical assistance.The customer care team were outstanding and assisted me with getting home safely. Claiming for medical expenses was also hassle free and straightforward. Highly recommended

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time<1 week
Claim DateSeptember 2020
Claim ApprovedYes
Insurance Cover ForAdult, Child and Teenager
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance
Peter Jenkins

Peter JenkinsHunter Region, NSW

  • 3 reviews
  • 1 like

Easy to set up

published

Easy to set up. No claim necessary. I did get sick but the one visit to a GP wasn't worth claiming for. Good to know that I was covered for any eventuality especially after Covid-19 appeared globally while I was away

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks for the review Peter!

Jake

JakeGippsland, VIC

Worst insurer ever

published

More exclusions than inclusion and if you have a genuine question you will need to wait 2.5 hrs on the phone like i did today, only to be told they cant help and to check their website, becuase the staff memeber i spoke to had no idea.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
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would not do without it. its a must.

published

I don't think anyone will say its good value as we all want items cheaper. yes it was good value.
We are lodging a claim. Your people are most supportive.
I can't say but it must be say 7 or more?

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time<1 week
Insurance Cover ForAdult and Senior
See all answers
Romeo M.

Romeo M.Sydney, NSW

satisfied ...enjoyed my holiday felt protected and secured until my safe return.

published

As I have stated , I'm satisfied that I was covered on my medical conditions . I enjoyed my holiday because I know that I am protected and secured until my safe return.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

That's wonderful to hear, thanks Romeo.

Chris W.

Chris W.Perth, WA

Best investment for peace of mind.

published

I had done my research before purchasing this insurance policy and found that the underwriters were a reputable company and that gave me a sense of peace of mind.The premium was very competitive but provided cover for declared medical issues with no excessive overloading fees.I have already recommended the company and will use them in my future travels.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks for the recommendation Chris!

CraigS

CraigSIllawarra, NSW

Easy to Arrange

published

Policy is easy to arrange online & to add multiple existing medical conditions. Have used once but intend to use again on our next trip. Thankfully no claim yet. Fingers crossed, as there for unforeseen occurrences

DestinationNew Zealand
Claim MadeNo
Insurance Cover ForAdult
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Craig, thanks for the review and we look forward to insuring you on your next trip! Kind regards, Tegan

Easy to purchase

published

Reasonable price. Easy to buy on line and appears to be comprehensive. I didn’t have a claim so I don’t know about that process. Policy seems to cover most eventualities

DestinationNew Zealand
Claim MadeNo
Insurance Cover ForAdult
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks for the good feedback Chris!

John DallAva

John DallAva

  • 2 reviews

Just some insurance in case of accident

published

I am happy with the insurance I got although I had to cut my trip down, I would use Worldcare Travel Insurance again for my next overseas trip as it was the most economical and comprehensive insurance. I cannot rate the insurance as I did not require to make a claim however, I would welcome another survey if I did have to make a claim.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
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Alan497

Alan497Perth, WA

All I expected

published

This is the second time I have used Worldcare travel insurance. Fortunately no need to claim this time. On a previous trip we did need to claim and the process was very good and they walked us through the steps so there was no problems. The claim was resolved in a matter of days to our satisfaction. I would not use any other insurer now.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

That's great to hear Alan, thanks for the review!

Perfect

published

Great and very affordable insurance for seniors . Very good.. will use again on future trips. We travel very often. Used this insurance company first time and found to be very affordable. Premium was less half compared to othe quotes i got.

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

That's wonderful to hear Manoj!

Tom G

Tom G

  • 2 reviews

No problems experienced with Worldcare. We use them all the time. ( many travels)

published

All good. Would recommend this Company to others.
Only once did we have a claim and when all paper work was furnished there were no problems in being paid. Be sure to keep receipts and/or police reports.

Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Insurance Cover ForSenior
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Tom, thanks for the review - it's great to hear from a regular customer! Kind regards, Tegan

Barbara

BarbaraSouth East Queensland, QLD

Entirely Satisfied

published

The policy was good value and easy to set up. We were also provided with useful information and felt we secure and well covered if anything went wrong. We have used this insurance company several times and always been satisfied

Transparency
Customer Service
Value for Money
DestinationNew Zealand
Claim MadeNo
Insurance Cover ForAdult and Senior
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

That's great to hear Barbara! Thanks for the review.

MikeM

MikeMPerth, WA

  • 2 reviews
  • 1 like

Must have

published

Never claimed, but a must have for peace of mind. Easy to get online and a quick analysis of existing conditions. Have used many times and will use again as good value. Travelled to the Maldives via Singapore.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

That's great to hear Mike! Hope you had an amazing time in the Maldives.

Heather

HeatherGreater Melbourne (Outer), VIC

Wouldn't travel without insurance

published

I felt the policy was good value for money. it was easy to set up online and I've used this company a number of times for my travel insurance.
Thanks

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

That's great to hear, thanks Heather!

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Ken Clifford

Ken CliffordSouth East Queensland, QLD

Stress free holiday

published

Another stress free holiday - at 84 years of age and my wife not quite as old - our holiday was perfect - I have a few problems at my age of course but with World Care they give me peace of mind and let us enjoy our holidays without any worries if something does happen .We have taken our last four holidays with the World Care Insurance and we will be with them on every holiday we take in the future - many thanks for giving us peace of mind - we have never made a claim but I am confident if we do have to it will be dealt with quickly and in good faith

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

That's so wonderful to hear, thanks for the review Ken!

Simon

SimonSouth East Queensland, QLD

Be careful when you take a policy with this company

published
Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 months
Claim DateDecember 2019
Claim ApprovedNo
Insurance Cover ForAdult
See all answers
Courtney Soutar

Courtney SoutarNortheast, VIC

Excellent Service

published

I have a complicated health history and have used Worldcare for several years now. I have always received excellent service every time i call for cover. I also like the little ‘welcome home’ touch.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

That's lovely to hear Courtney! Thanks for the review.

Very good and easy to use

published

Yes it was good value. May be take a week to resolve our claim. We hardly ever claim. We used this insurance company every time we travelled. Last time we made a claim was easy to do.

DestinationAustralia, East Asia (e.g. China, Japan, South Korea), Europe, North America (inc. Hawaii) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 weeks
Claim DateMarch 2019
Claim ApprovedYes
Insurance Cover ForAdult and Teenager
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks for the positive feedback on your claim experience Susana! Great to hear.

Myles_F

Myles_FGreater Melbourne (Outer), VIC

Great cover and value!

published

The policy was good value even though i did not have to make a claim and it was quite easy to set up. I have now used this cover 3 times.

Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Great to hear from a regular customer, thanks for the review Myles!

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Questions & Answers

Heinrich B.

Heinrich B.asked

Worldcare Travel Insurance

I took out a policy to travel to Japan. I am now not going. There seems to be no way to actually cancel the insurance? Or at least I could not find a way. Should be clear - no travel, refund the insurance premium?

1 answer
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Heinrich, give us a call on 1800 008 614 and we can answer any cancellation questions you have. If your cancellation is related to COVID-19, these FAQs may also be of assistance: https://www.worldcare.com.au/covid19-faqs/ Kind regards, Tegan

G Griffin

G Griffinasked

Worldcare Travel Insurance

Hi, if the Australian Government or other official authority issues a Do Not Travel warning to the specific region or country I am booked to travel to, and that warning is given after I purchase your travel insurance policy and after I book my travel arrangements (flights and accommodation), would you cover me for cancellation of my trip? Kind regards, Gillian

2 answers
Bent O.
Bent O.

I had the same issue and rang them directly (as suggest by them below) and got a detailed answer rather than ask in a review site.

Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Gillian, thanks for your question. You can call us on 1800 008 614 to discuss. Kind regards, Tegan

Andrew

Andrewasked

Worldcare Travel Insurance

If my trip gets cancelled due to the coronavirus will I receive a full refund?

2 answers
CraigS
CraigS

You need to ring WTI & talk to them about your specific circumstances. Don’t assume anything. It’s likely your conversation will be recorded for future reference if needed, for both parties benefits.

Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Andrew, I'd suggest calling us on 1800 008 614 to discuss your individual circumstances. Spot on Craig!

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