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Worldcare Travel Insurance
4.4 from 1,888 reviews

Reviews

Review distribution

5 star
1,184
4 star
504
3 star
97
2 star
19
1 star
84

Ken Clifford

Ken CliffordSouth East Queensland, QLD

Worry free holiday

published

Excellent value - easy online setup -worry free travel - three times and will continue every trip we make . We will be off again in January 2020 and our ages make no difference - excellent service

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationAustralia, New Zealand and Pacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks for the great feedback Ken, we look forward to insuring you on your next trip! Kind regards, Tegan


Jo jo

Jo joSydney Surrounds, NSW

  • 2 reviews

Always feel protected with worldcover

published

I have used this insurance cover on most of my trips
Always easy to do either online or on the phone
I have never needed to claim in my insurance while travelling overseas

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks for taking the time to post a review Jo Jo! Regards, Tegan

patrick

patrickWestern District, VIC

just insurance, nothing fantastic

published

thankfully did not have to use,the company was easy to deal with online, their comprehension of mental health problems leaves lot to be desired, member of family has anxiety, immediately the company excluded this a mental health disease, and the the family member is medicated for anxiety, and has been for 10yrs.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers
2 comments
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks for the feedback Patrick - we appreciate it. Kind regards, Tegan

patrick
patrick

i would suggest that you contact leading mental health experts, and get some accurate guidelines for mental health issues, because anxiety and depression are two separate types of illnesses.

M. Edwards

M. EdwardsSydney, NSW

Easy to arrange

published

Good value and easy to set up for four people
I have used this Insurance company before.
Should have made a claim once before two years ago but forgot to submit it

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks for taking the time to leave a review! Kind regards, Tegan


Maureen

MaureenSouth East Queensland, QLD

  • 2 reviews

A great company to travel with

published

Have used Worldcare several times now. Their whole approach to making insurance easy is tops for me. fortunately have not had to make a claim and fingers crossed I never have to.
Will definitely be using the. In the future.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationMiddle East
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks for the review Maureen! Regards, Tegan


Mark T.

Mark T.South East Queensland, QLD

With insurance, the T&C's & claims are far more important than the premium $

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimCar/Rental Hire Excess
Claim Resolution Time<1 week
Claim DateNovember 2019
Claim ApprovedYes
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

That's so great to hear Mark! Thanks for the review. Kind regards, Tegan


Alan H

Alan HSouth East Queensland, QLD

  • 3 reviews

Great Travel Insurance

published

I am a returning customer and Worldcare offered me a good comprehensive policy. I had to amend the policy for additional cover for car hire and this was no problem and fixed quickly.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

That's great to hear, thanks Alan! Regards, Tegan


Angela

AngelaPerth, WA

Thank God I had no need to use it but felt at ease knowing I was covered

published

this is 3rd time using this company everything about setting it up and organising was great
Well explained and easy to understand. Offers are good too. I would use this company again

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeMulti-Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks Angela! Kind regards, Tegan

Peter

PeterSouth East Queensland, QLD

Travel insurance.

published

Covered all our needs at a reasonable price. Have used this company many times & keep coming back. Only had to claim once, & that was processed promptly. Would recommend to any one,

Value for Money
Transparency
Insurance Cover For:Senior
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

That's so wonderful to hear! Thanks Peter. Kind regards, Tegan

S.J.Parker

S.J.ParkerSydney Surrounds, NSW

Great Insurance

published

Policy was comprehensive & very good value. This is the second time we used this type of insurance for our overseas holidays. Easy to get an online quote and modify as required.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks for the review and your feedback! Regards, Tegan


Leone Janet Henderson

Leone Janet HendersonHunter Region, NSW

  • 2 reviews

This policy covered me for any situation

published

Policy was good value. Fortunately I didn't have a claim.

I have use this company for a number of times over the last few years. Any trip I take in future I will certainly use this company again.

Transparency
Customer Service
Insurance Cover For:Adult
DestinationEast Asia (e.g. China, Japan, South Korea)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

That's great to hear, thanks for the review Leone! Regards, Tegan


No Reply to Email after 72 Hours

published

I emailed Worldcare over 72 hours ago to request an extension to my policy "end date". I did receive an automated reply that one of their consultants "will respond to my enquiry as soon as possible". So far no reply from a consultant, this is very disappointing as I have used this company several times in the past.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
5 comments
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Frank, I'm sorry to hear that. Has someone been in touch with you yet? Please let me know if there's anything I can do to assist. Kind regards, Tegan

Frank P.
Frank P.

Hi Tegan, no one has been in touch with me yet and it has now been 7 days since my email. Regards Frank

Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Frank, okay thank you for letting me know. I will private message you for further details so we can get to the bottom of this. Tegan


john kinsey

john kinseyPerth, WA

  • 2 reviews

Everything that I wanted

published

My first time with WTI. Probably because it's my first international holiday for 20 years. Hope to alter that now. So easy to organize cover and great rate. Will come back again

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks for the feedback John! We look forward to insuring you on your next trip! Regards, Tegan


CFD

CFD

  • 2 reviews

Easy to make adjustments to our cover

published

I needed to extend the cover by a day - it was very easy to arrange over the phone at minimal cost. Great peace of mind for our car hire insurance.

DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

That's great to hear, thanks for the review! Regards, Tegan

Jack

JackIllawarra, NSW

  • 2 reviews

Great policy at great price for peace of mind

published

Very happy purchasing this policy for two of us for a trip to New Zealand particularly as we encountered a flight cancellation prior to leaving Australia; policy would have covered motel costs if needed.

Insurance Cover For:Adult
DestinationNew Zealand
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Jack, thanks for sharing your experience with us! We look forward to welcoming you back as a customer. -Worldcare Travel Insurance

China Traveller

China TravellerSouth East Queensland, QLD

So easy and quick

published

Myself and my 2 travel companions all signed up for comprehensive cover - no issues, Very easy to sign up and a great price, first time used and would use again without hesitation.

DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi there, thanks for sharing your experience with us. We look forward to welcoming you back as a customer! -Worldcare Travel Insurance


W Smith

W SmithSouth East Queensland, QLD

Won't cover losses from delayed flight + loss of night's accommodation + car hire

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope and Middle East
Insurance TypeMulti-Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 weeks
Claim DateOctober 2019
Claim ApprovedNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi there, we're sorry to hear you're disappointed with your experience. I'll get in touch via private message to see if there's anything we can do to further assist. - Worldcare Travel Insurance


Arsen

ArsenSydney, NSW

It's a must

published

This is my first time buying World care Travel Insurance. I pick this insurance company as the price was lower compare to others with better coverage. I did not make a claim though that is why I couldn't say more.

DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Arsen, thanks for sharing your experience. Great to hear of your satisfaction. We look forward to welcoming you back as a customer next time! - Worldcare Travel Insurance


Cruisling

CruislingGreater Melbourne (Metropolitan), VIC

Excellent coverage regular customer of WCTI. Never travel without it.....

published

Great value for cruising. Easy online set up. Regular updates from company prior to travel along with reminders. Regular customer of WCTI, never travel without their cover. Will definitely use again

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Cruisling, we love getting feedback like this! Thanks for sharing. We look forward to welcoming you back as a customer next time you cruise! - Worldcare Travel Insurance


Simple and good for seniors

published

Have used the company many times and it has continually offered best value for seniors. Did make a mistake with dates and was too late to extend policy while still traveling. Did not get relevant support via email, only what I could not do! Eventually I found out myself could buy a new policy online. A few days warning that policy was due to expire would have been helpful. Did have to make a small claim and the process was slick.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Senior
DestinationEurope and North America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimOther
Claim Resolution Time<1 week
Claim DateOctober 2019
Claim ApprovedYes
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Jo-B, we love getting feedback like this! Thanks for sharing. We look forward to welcoming you back as a customer next time you travel! - Worldcare Travel Insurance


Page 1 of 95

Questions & Answers

Gary B.

Gary B.asked

Can I insure after I have commenced my overseas holiday?

2 answers
Mid
Mid

Probably.

fred f
fred f

Ask the company rather than the public


Dave

Daveasked

Cant believe the amount of reviews and not ONE of them actually had a CLAIM , the real value of an insurer is only known when a claim is made so I'm baffled as to how / why the reviews are being made ???

2 answers
fred f
fred f

I am baffled by the question with no answer

Dave
Dave

Hi Fred beginning to wonder if it's me or should you really post when a claim is made ? at the end of the day of course their going to be nice on the phone they couldn't be anything else when their taking your money but how can they actually be judged when no one's commenting on a claim ,which is the essence of an insurer ?


John C

John Casked

Hi do you cover pre existing condition such as AVR HEART VALVE which is Aortic Valve Replacement and husband is on warfarin thanks

1 answer
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi John, best to call our contact centre 1800 008 614 to check on this. Regards, Anthony.


Get an answer from our members and Worldcare Travel Insurance representatives

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