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Worldcare Travel Insurance
4.4 from 1,908 reviews

Reviews

(1,197)
(508)
(98)
(19)
(86)
  • Value for Money
    4.4 (180)
  • Transparency
    4.3 (133)
  • Customer Service
    4.5 (160)


Tom G

Tom G

  • 2 reviews

No problems experienced with Worldcare. We use them all the time. ( many travels)

published

All good. Would recommend this Company to others.
Only once did we have a claim and when all paper work was furnished there were no problems in being paid. Be sure to keep receipts and/or police reports.

Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Insurance Cover For:Senior
See all answers

Barbara

BarbaraSouth East Queensland, QLD

Entirely Satisfied

published

The policy was good value and easy to set up. We were also provided with useful information and felt we secure and well covered if anything went wrong. We have used this insurance company several times and always been satisfied

Transparency
Customer Service
Value for Money
DestinationNew Zealand
Claim MadeNo
Insurance Cover For:Adult and Senior
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

That's great to hear Barbara! Thanks for the review.

MikeM

MikeMPerth, WA

  • 2 reviews

Must have

published

Never claimed, but a must have for peace of mind. Easy to get online and a quick analysis of existing conditions. Have used many times and will use again as good value. Travelled to the Maldives via Singapore.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Senior
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

That's great to hear Mike! Hope you had an amazing time in the Maldives.

Heather

HeatherGreater Melbourne (Outer), VIC

Wouldn't travel without insurance

published

I felt the policy was good value for money. it was easy to set up online and I've used this company a number of times for my travel insurance.
Thanks

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

That's great to hear, thanks Heather!


Ken Clifford

Ken CliffordSouth East Queensland, QLD

Stress free holiday

published

Another stress free holiday - at 84 years of age and my wife not quite as old - our holiday was perfect - I have a few problems at my age of course but with World Care they give me peace of mind and let us enjoy our holidays without any worries if something does happen .We have taken our last four holidays with the World Care Insurance and we will be with them on every holiday we take in the future - many thanks for giving us peace of mind - we have never made a claim but I am confident if we do have to it will be dealt with quickly and in good faith

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

That's so wonderful to hear, thanks for the review Ken!


Simon

SimonSouth East Queensland, QLD

Be careful when you take a policy with this company

published
Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 months
Claim DateDecember 2019
Claim ApprovedNo
Insurance Cover For:Adult
See all answers

Courtney Soutar

Courtney SoutarNortheast, VIC

Excellent Service

published

I have a complicated health history and have used Worldcare for several years now. I have always received excellent service every time i call for cover. I also like the little ‘welcome home’ touch.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

That's lovely to hear Courtney! Thanks for the review.


Very good and easy to use

published

Yes it was good value. May be take a week to resolve our claim. We hardly ever claim. We used this insurance company every time we travelled. Last time we made a claim was easy to do.

DestinationAustralia, East Asia (e.g. China, Japan, South Korea), Europe, North America (inc. Hawaii) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 weeks
Claim DateMarch 2019
Claim ApprovedYes
Insurance Cover For:Adult and Teenager
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks for the positive feedback on your claim experience Susana! Great to hear.

Myles_F

Myles_FGreater Melbourne (Outer), VIC

Great cover and value!

published

The policy was good value even though i did not have to make a claim and it was quite easy to set up. I have now used this cover 3 times.

Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Great to hear from a regular customer, thanks for the review Myles!

Andrew Weisz

Andrew WeiszDover Heights

  • 2 reviews

Looks like a good policy

published

Policy looked comprehensive and good value. However, as I did not have to claim, I cannot vouch for how it would have worked out.

Listing existing medical conditions was very easy and comprehensive.

Transparency
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover For:Senior
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks for the review Andrew!


Seems reasonable - can’t evaluate until a claim is made

published

The policy fitted my requirements at a reasonable price. However the company cannot be assessed until a claim is made.
This is the first time I have insured with this company and I will insure with them again

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea) and Europe
Claim MadeNo
Insurance Cover For:Senior
See all answers

SANDY

SANDYDarling Downs, QLD

  • 2 reviews

Wouldn’t leave home without it.

published

After many trips overseas we always found the rates excellent.
Have never had to lodge a claim but feel confident that we would be well looked after if the need arose.

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover For:Senior
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks for the review Sandy!


Doreen

DoreenHunter Region, NSW

  • 2 reviews

Damaged baggage

published

Found not very helpful about putting in a claim for damaged luggage the online form didn’t work and the hard copy I was emailed required you to have tried with the airline first and required so much information so quess you hope it’s too much trouble so we will go away very disappointing

Transparency
Customer Service
Value for Money
DestinationAntarctica
Claim MadeNo
Insurance Cover For:Senior
See all answers
3 comments
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Doreen, I'm very sorry to hear about this. Is there any way I can assist, or has this now been resolved? Kind regards, Tegan

Doreen
Doreen

No could you please ring me told to go to airline first they won’t come to fix as you have to report the damage before you leave the airport 0411487763

Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Doreen, I have asked our Claims Team to call you ASAP to discuss. Tegan


Ms. Dorothy Lytton

Ms. Dorothy LyttonPerth, Western Australia (Code 6065)

  • 2 reviews

Holiday Travel to UK for Christmas

published

I have used this Company for several years now. Luckily I have not had to claim for anything, but the security of the Policy is well worth buying. Peace of Mind.

DestinationEurope
Claim MadeNo
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks for the review Dorothy!

Easy and good value

published

Easy to set up, underwritten by respectable insurance company. Really good value for family including winter sports. Didn't have to claim but hopefully it would be as painless as the setup process

Transparency
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover For:Adult, Child and Teenager
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks for the kind words Violaine!

Martin

Martin

  • 2 reviews

gave peace of mind

published

very easy to setup, have not had the need to claim , have used the company several times, cannot comment on ease of making a claim but hoping it would be a seamless administrative process,

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Senior
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks for the review Martin!


perfect

published

Easy to organize great value for money for a family on a budget. will definitely use this insurance again for our travels. Easy online application even with an existing medical condition

DestinationNew Zealand
Claim MadeNo
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks for the review Michael! We look forward to insuring you and your family on your next trip. Kind regards, Tegan


ching

ching

  • 3 reviews

Cheap and reasonable price

published

I didn’t make a claim, so I can’t tell the claim is easy or not for processing, but it is reasonable price for travel insurance compare to other company. If there is no excess for claim, it is more attractive

DestinationSouth America
Claim MadeNo
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks for your feedback Ching! We appreciate it.

The reviewer stated that an incentive was offered for this review


Jeff G

Jeff GSydney Surrounds, NSW

  • 2 reviews

The best travel insurers for seniors?

published

Best value we could find - as seniors with significant preexisting conditions they provided cover for us that others refused. Easy online signup and value for money. Worries about medical costs resolved easily.

Transparency
Customer Service
Value for Money
DestinationNew Zealand
Claim MadeNo
Insurance Cover For:Senior
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks for the review Jeff! Regards, Tegan


Tagie

TagieSouth East Queensland, QLD

Would not travel without it

published

Good value easy set up Every time we travel. Have travel over 10 years have not needed to make a claim yet would never travel with insurance cover with this company service isgreat

Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover For:Senior
See all answers
1 comment
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Thanks for the kind words Tagie!

The reviewer stated that an incentive was offered for this review


Page 1 of 96

Questions & Answers

Marisa

Marisaasked

Will I be covered for the caronavirus if travelling to Bali in September 2020

3 answers
Courtney Soutar
Courtney Soutar

I personally ring them and ask them questions... for this i would be ringing!

Myles_F
Myles_F

I would also be calling the Insurance company and ask questions as you can never be sure with these things.

Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Marisa, thanks for your query - you can give us a call to discuss on 1800 008 614. Kind regards, Tegan


Stella

Stellaasked

I am travelling to Europe in April via Melbourne. I live in Regional South Australia and will be flying on a regional airline to Melbourne the night before to avoid travel delays. On return to Australia there is no connecting flight back to my city the same evening so i will be staying overnight in Melbourne again. Does Worldcare cover me from when I leave home to when I return home or do I require separate domestic insurance for those parts of my journey

1 answer
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Stella, that's a great question.
The following is from our Product Disclosure Statement (PDS) regarding the definition of the 'journey' that your policy covers.
"Journey means travel which begins when you leave home or your place of business to commence your travel and ends when you arrive back home or at a hospital or nursing home in Australia (if you are evacuated or repatriated), whichever is earlier."
I hope that clarifies, but if you have any further queries please call us on 13 1000 and we'll be happy to assist.
Kind regards, Tegan


dolly

dollyasked

If a couple are travelling on a multi trip plan.
What are the requirements for the accompanying spouse. What time is required to be spent together?
Same country, same city, same departure and return date?
But able to do other activities independently, eg shopping?
Thank You

1 answer
Worldcare Travel Insurance
Allianz PartnersWorldcare Travel Insurance

Hi Dolly, our PDS defines accompanying as "travelling with the insured person for 100% of the journey". I would suggest calling our contact centre for more detail on 1800 008 614. Kind regards, Tegan


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