Aussie Traveller

First off I’d like to say these guys make good products. Sadly I waited weeks to get my caravan awning manufactured by these guys. Then after all the wait they sent it by Mainfreight couriers (mainfreight.com). What a circus! I had to wait four days extra because their chosen couriers are absolute clowns. Then when I asked Aussie Traveller to help… Read more

and they did in fact help and sorted out the inept couriers. Moral of the story; get decent suppliers (ie couriers can ruin your reputation). So all in all Aussie Traveler are a decent bunch

Aussie Traveller awning came fitted to our brand new caravan. It was deteriorating after only 6 months. Warranty agreed to replace the vinyl but not the whole awning despite the fact that we sent a video showing the faults in the mechanism and a report from a caravan repairer. We live 1400 away from Brisbane. When the new awning skin was sent… Read more

it was 2 feet shorter than the measurement we had supplied. While waiting for them to resend the correct size we pressured a little more and they agreed to send a new spring for one side. We made another trip with our van to the repairer. Guess what - the spring was the wrong one for the awning. The awning is still of poor quality an the whole experience with the warranty department has been unacceptable.

After sales service non existent. Don't answer emails unless you send repeated requests and then when you finally get someone to email you back Aussie Traveller goes back into silent mode and you don't hear from them again. Won't purchase from them again and certainly wouldn't recommend them to anyone. Once they have your money they are not interested in any issues you may have had. Very poor Customer Service Show details

The service at Aussie Traveller was amazing, we have trouble with locking our caravan door for some time. I contacted Danny at Aussie Traveller he organised a time for us to bring the van in. When we arrived he immediately called two of the tech guys to sort out the the problem and stayed with us while watching the tech guys doing what they are… Read more

experts at. The door now works better than it ever has. The issue was covered under warranty. The whole attitude by the Aussie Traveller team was a unbelievable pleasure.

I ordered a bunch of stuff while I was away OS but Aussies courier did not deliver it. I returned on a weekend and left the next day on my trip so I could not sort it out before I left so I was a bit annoyed and wondering what I would do. After contacting Aussie they organised my gear to be freighted to me in regional NSW - terrific effort Aussie. Great to see such good customer service. Will definitely use these folk again.

Have a Aussie Traveller awning for four years now and the stitching has perished and released the awning. The caravan spends most of the time under cover when contacted warrant department Matt just stated 12 months is all there awnings are covered. Aussie Travelers builds awnings with stitching that only last 4 years not good enough. Show details

I dont want to help you so go away – We booked to have fitted an afk to our campervan . We were given specific instruction by email to be there at 7.00 am when they opened but do not come after 9.30am we were also told where to go and someone would meet us. Upon arrival we were left waiting eventually someone, obviously witha chip on his shoulder, asking what we wanted. Upon being… Read more

told we were having an aft fitted the person smugly said he knew nothing about it and did I bring the kit, too busy he said come back at 10.00 am . He obviously has issues with the sales staff which he is happy to share !!!. Despite earlier instuction do not come after 9.30 am. Returned at 10.00 am again waited but ignored by the original person who had said come back at 10.00. Eventually went to the office to seek assistance and told go back to where I had been and someone would come. Eventually a different person with a better attitide and more pleasant assisted us. Aft fitted in 20 minutes and instruction given and we left by 11.15am. I suggest the worker with the long ponytail hair receive some customer service training , based on this experience I would not recommend nor would I use their fitting service again .

Excellent customer service – I had dealings with Aussie Traveller several times. When I replaced a door lock, their technician talked me through the installation over the phone while I did it. I have damaged my awning twice. Both times the staff went out of their way to find and send the correct parts without charging for the extra transport needed to replace the wrong ones. Even when I ordered incorrectly.

DC Caravan Door - NOT IMPRESSED – More than $1,000. The good first. Looks good and easy to fit. That's about it! 1 - Absolutely zero insulation. I live and travel in outback WA. Mostly in Geraldton to Mt Magnet area. I have literally had ice crystals on the inside of the door. Fully insulated van (2" insulation installed as I built this myself) With a diesel heater… Read more

running!

2 - The so called "Labyrinth vent to prevent dust coming into vehicle" is an absolute joke. 5 minutes on an average dirt road ... open the door to a haze of red dust.

3 -The advertised "Tinted UV resistant acrylic window" scratches soooo easily. I initially thought there was a plastic film on the door for packaging purposes. But no, just a GENTLE scratch with the back of my fingernail left a permanent scratch. Even long grass brushing the door leaves permanent scratches. No problem if you do not care about the appearance of your van.

4 - My van was broken into in the main street of Yalgoo one night. I have alarm and CCTV to my phone (fortunately Telstra) and was there within 2 or 3 minutes. A decent sized screwdriver defeated the main door lock, and a quick pull had the door open in less than 30 seconds. Make your own conclusions.

I'm quite happy to be contacted. This door is JUNK. I will either heavily modify it or fabricate a complete new door myself.

Kind regards

Ian M

5 star service from Adam at Aussie Travellers – Adam has been an absolute legend helping me navigate Thule awning products. He really looked after me. thanks so much.

We have NO SPARE parts – We Purchased an Aussie Traveller 10 litre chemical toilet which was all good until we needed a spare part.......this company simply couldn't be bothered and claimed to have no spare parts available. Just a slack can't be bothered to help attitude! Show details

Shipping what a joke – Service is disgusting and shipping is less than ordinary, I have ordered and received items from the States and China and received them in far less days than Aussie Traveller sends items from Melbourne to Sydney. Don't hold your breath waiting for them to despatch your item. Show details

Anti Flap Kit for S45 Fiama Awning – Aussie Traveller or Xtend Outdoors AFK. This is probably the worst Anti Flap Kit to purchase. When opened up one of the very poor quality end fittings was broken and the other end fitting was not applicable for the Fiama S45 awning. When the correct fitting came, it broke when installing it on the aluminium clamp tube. When i was finally able to… Read more

get the end fittings to work, I found that there is NO adjustment on the outer end to enable the clamp to reach the fabric of the awning. This made the AFK absolutely useless. Sent it back under warranty and it took over 6 weeks to get the funds into my account. Poor quality and Poor service.

Could not have asked for better customer service! – We purchased a front window protector for our new caravan and our only pickup option was from Victoria (no Brisbane option) when it eventually arrived via Couriers Please it had been damaged in transit. I contacted Sarah at Aussie Traveller Brisbane and within days we had a replacement unit arrive via a different courier in perfect condition. We have dealt with Aussie Traveller before and have never had any problems. Show details

NOT THAT PART OF AUSTRALIA – Went on this website, after it keep popping up on Facebook feed, when we were looking for a solar panel. I signed up and found what we wanted, got all the way to payment, and a red box popped up telling me they do not post to our area. Did not realise we were not living in Australia, disgusting, not even the option of paying whatever the freight or postage was to our area, just a straight NO Show details

Great, courteous, effecient service – What a great experience. We had had trouble with our van door lock. Rang and arranged to call in. Maz greated us with open arms. Helped us back our van into workshop so the mechanic could fix lock. Maz showed us to customer lounge where we enjoyed free coffee(and/or tea). Job was done in no time at reasonable charge and we were on our way in no… Read more

time. Cannot thank Maz and Aussie Traveller for Great, Effecient, Friendly Service. Bob n Lor Davey, Brisbane.

Not what I expected – I recently purchased an Aussie Traveller door kit and it went pretty much to plan, looks good and operates smoothly. The problem is that when you go to open the door from the inside it won't open, from the outside it opens perfectly. when I attempt to open it from the inside I need to lift the handle to lock the door then push handle down to get… Read more

the door to release, I have adjusted everything but I'm baffled why it does this?

I sent a request to the company but never received an answer to my request. Well now I need an awning and a few other things but I'll just shop else where, it seems there's a problem with this business giving customer satisfaction from reading other reviews .

Service exemplary and goods supplied promptly – Phoned Campbellfield seeking guidance to purchase Thule awning parts. Maz's advice was spot on and all the parts were supplied within a few days. Written instructions were included and all parts fitted perfectly. Show details

Great service at Campbellfield – This is the second time Maz has helped us - we are new to the RV scene his help has been invaluable. The anti flap worked well and we are now more confident using our awning Show details

Appalling service – Rang to order a caravan awning. Spoke three times to agent. Assured us it could be made and delivered in timeframe. No response once ordered and paid. Rang close to delivery date to follow through and awning had not even begun to be made. Agent VERY dismissive. Acquired refund. Stay away as promises made but follow through appalling. Neighbours had similar experience.