Austates Transports

took over 8 weeks to deliver vehicle, poor communication. Once vehicle was delivered the keys had been lost and the rear fridge had been stolen. It was locked in the tray. No response from organisation. Obviously they contract the work out and take no responsibility. Currently processing with fair trading Show details

Damaged my car, didnt offer to fix, and delayed the whole process, and didnt give any apology. Show details

Dont trust, worst shipping company . didnt even get mt car. Show details

Disgusting company horrible at simple instructions and horrible customer service DO NOT TRUST THEM WITH YOUR CAR FOR SHIPPING lady at customer service never answers once you give them a payment my car was meant to arrive on Thursday they didn’t even pick it up on the day it was meant to arrive horrible company Show details

Very friendly and easy to communicate with. Had a slight delay but my car arrived in great condition with progress updates throughout. Show details

Some progress have been made, wishing me all the best. Show details

Great service! They moved our car from Melbourne to Brisbane. No issued at all. Show details

My experience with Austates Transport was very unsatisfactory. My vehicle arrived with a damaged windscreen, and they did not cover for the damages and I struggled to get any clear communication or support throughout the process, and it was very stressful. Phone calls and emails often went unanswered, and the delivery was delayed without updates… Read more

or proper tracking information. I found the overall service to be poor in terms of service, communication, reliability, and customer support. This reflects my personal experience, and I hope the company reviews its processes to prevent similar issues for other customers.

Writing this to warn anyone away from using these [Content Removed]. They are simply trading under Ausstates Transports (as another review has stated) and have been previously known as [Name Removed], [Name Removed] and [Name Removed]. Ended up going and collecting the vehicle myself from their Craigieburn 'depot' after quickly realising the… Read more

mistake I'd made by using their 'service'. Glad I got my vehicle back but time and money was lost with a lot of extra stress created. Hopefully this review can save anyone else going through a similar experience and to choose a more reputable company.

This company is nothing but [Content Removed]. They took full payment and never delivered the service as promised. They kept giving excuses and lying about pickup dates. Completely unprofessional and dishonest. Avoid this company at all costs — save your money and go somewhere reliable Show details

On short notice these guys picked up my car in Melbourne and had it delivered to our house in Noosa. Fast, reliable and great communication. Highly recommended Show details

Brooke was amazing, and so was the service. Would recommend Show details

Grateful to find these reviews on Auto Transporters of which I am 1000% confident is trading under AUSTATES TRANSPORTS PTY LTD - ABN 54681237570 - since 02/10/2024. Company is registered to [Details Removed]. Hoping by putting this review I save heart ache and stress for others that consider using this company. My experience mirrors that of the… Read more

reviews of Auto Transporters with same WA depot address [Details Removed]. This company is full of nonsense and are using cars for other uses. On this occasion they were stupid enough to transfer a car from a Ford dealership so lets hope get there comeuppance this time and put a stop to a [Content Removed] company simply registering another ABN and trading under another name. Website can't be found on google but is: www.austatestransports.com.au and phone number [Number Removed] they also use old un road worthy Miller transport truck! Good Luck to anybody dealing with these people!