Austra Solar

Austra Solar

 Verifiedaustrasolarpower.com.au
Austra Solar
4.6

140 reviews

PositivevsNegative
91% · 12812 · 9%
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Return Claim Made · No
Warranty Claim MadeYes · No
Purchase Price$4,228.74
Value for Money
4.7
Product Quality
4.7
Shipping
4.8
Customer Service
4.5
Timeliness
4.5
Job Satisfaction
4.6
Rates and Fees
4.6
Installation
4.7

Reviews

140 reviews
Oaklyn
Oaklyn
 

Customer Service

Cooper was extremely helpful and honest, and he was one of the only people to come out and give me a quote in person. All work finished within 15 days. Excellent effort . Show details
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Daylen
Daylen
 

Installation

From the sales executive to the installation, everything was done efficiently. Very patient when explaining how the system works. Ken and Nav are fantastic to deal with.I will definitely suggest them to my friends. Mark and the installation technicians were also very professional. Show details
Marzell
Marzell
 

Professional and Accessible

Austra Solar's Jinko solar system was just installed. I heartily endorse their offerings. Garry was really professional and accessible. Along with quickly getting us a battery and taking care of the installation, he made the entire process run very well. The installation team was really accommodating and on time. Allan did a fantastic job of guiding us through the procedure and arrived on schedule. Thank you, team Austra Solar. Show details
Jill
Jill
 

inverter issues'

inverter is working fine there is no issues ,installation done amazing help getting my system up and running the way I wanted it. Couldn't ask for better help hazel.paperwork done
Donald
DonaldSouth East Queensland, QLD2 posts
 

installation

inverter is working fine there is no issues ,installation done amazing help getting my system up and running the way I wanted it. Couldn't ask for better help hazel.paperwork is in process Show reply
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Miguel
Miguel
 

Fast Service

In December 2023, I made contact with Austra Solar. Speaking with Victor, my sales representative, wasn't tough. He gave me a wealth of information that enabled me to put my decisions into practice. The young performers were flawless, and the installation process was very good. They knew exactly what they were doing, were amiable, and cleaned up the wreckage. Austra Solar is the only company I firmly endorse.
Andy
Andy
 

Great Service

Great solar Service especially Sales Guy Steve, who was really helpful and aided in getting everything in order.
Don B
Don BPerth, WA
  Verified

Austra Solar won't respond to system faults

My solar system dropped from producing over 5kW to 3 kW . I contacted Austra several times and they promised that they would get back to me. They have not responded. They communicated well when they were selling the system but they don't respond when there is a problem. Show details
Job Satisfaction
Rates and Fees
Installation
Maleficent
Maleficent
 

Customer Service

Thank you Rony for your exceptional assistance throughout my journey with Austra Solar. Always eager to assist and follow up on services to ensure satisfaction.
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Jerriq
Jerriq
 

Good Customer Service

The Austra Solar Team is highly professional and prompt. They are also quite pleasant to work with. There was a supply issue with the first brands they offered, but they came up with an even better alternative, and I am very pleased. Thanks, and keep up the good work.
Shalane
Shalane
 

Good Experience

Allan from Austra Solar assisted me with the installation of solar panels. Allan provided excellent customer service, constantly returning my calls, and the installers did an excellent job, completing the work and cleaning the area before leaving.
Dallas
Dallas
 

Good Experience

Excellent value, all the staff (sales, delivery, installation, and product support) are pleasant and productive. A few cost-related items needed to be double checked, but everything worked out satisfactorily.
Al S
Al S
 

Frustrating Austra Power

I contacted Austra Solar for a quote but didn't proceed with them. I wrote them an email twice informing them of this; yet they constantly bombard me with calls, messages and emails. I've blocked their number several times, yet they still find another number to use.
Dwayne_May
Dwayne_MayIllawarra, NSW2 posts
 

installation

My system is functioning very well. I am happy with the process and the install looks good. Great team Solar ,quick install and fast response. Will recommend to others.hazel very good lovely behavior quite professional lovely voice
AVI
AVISydney, NSW
 

installation

Great team Solar ,quick install and fast response. Will recommend to others.Good stuff, quick install and fast response HAZEL

Questions & Answers

Edward B.
Edward B.

Looking forward to seeing these guys in court for giving us a faulty system.

Mark
Mark  

Sorry must be in the form.of a question

emile khalil
emile khalil

you installed solar on my house . I asked for the receipt and warranty ,I did not receive it ,how to connect wifi

Doug
Doug

HAS ANYONE RECEIVED A REFUND OF THE DEPOSIT? On 12/05/23 we signed the contract and paid the $200 deposit. Due to lack of communication (delayed reply to emails and phone calls) and the system not being installed over 6 weeks after the discussed target date we cancelled the order. Upon review of the contract the target date was over ten weeks which was four more than discussed.

Belinda
Belinda  

How did you get out of the contract ?. I've been waiting since early august.

lisa t.
lisa t.  

I got my deposit back after not being installed 4 months after installment date. I emailed them and quoted the contract stating if not installed 4 weeks after contact date I titled to refund. They were not answering phone calls before this.

Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council MemberYes
Clean Energy Council Recognition Member
Solar Connection TypeGrid-Connected and Hybrid
Visit official website

Contact info for Austra Solar

Mon9:00 am - 6:00 pm
Tue9:00 am - 6:00 pm
Wed9:00 am - 6:00 pm
Thu9:00 am - 6:00 pm
Fri9:00 am - 6:00 pm
Sat9:00 am - 5:00 pm
SunClosed

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