Frasers Property Australia

I would like to express my heartfelt appreciation for Lee Yue, my property manager at Frasers Property, who has looked after my Brisbane investment property with exceptional professionalism and dedication over the past eight years. As an overseas landlord, I relied heavily on her judgment, communication, and proactive approach, and she… Read more

consistently provided complete peace of mind. She handled every matter—big or small—with efficiency, clarity, and genuine care, always keeping me informed and offering practical, well‑considered solutions.

What truly stood out was her attention to detail and her commitment to ensuring the property remained well‑maintained and the tenants were properly supported. Even in unexpected or time‑sensitive situations, she responded promptly and coordinated everything smoothly, often going above and beyond her responsibilities.

Most recently, in the days leading up to settlement, she managed urgent arrangements such as the carpet moth treatment and repair work with remarkable efficiency, ensuring the entire process remained stress‑free for me.

I am deeply grateful for her professionalism, patience, and unwavering support throughout these eight years. Having such a trustworthy and capable property manager at Frasers Property has been one of the greatest comforts in owning a Brisbane property from overseas.

Commandable Management and Service – I'm much appreciated to service of Frasers Property. A small chip on surface of bath tub was found and reported by our tenant. As the Warranty was expired, Frasers replaced with new bath tub and paid at their own cost. Even though I haven't raised this special request. That spirit of management and responsible service is commendable and appreciated. Show details

Decent sales and service – Bought a home in Blacktown from Frasers Property, The quality is decent and after-sales service is fair. Minor issues in the building we addressed promptly. The highlight is the community developed by them with large parks, good maintenance and lots of walking space. I also enjoy its proximity to Blacktown railway station. Show details

dishonest, unprofessional , irresponsible – Although they are a big company, but work unprofessionally and always deny responsibility and blame others I bought off plan house from frasers property in Vic , last year my sliding door was stuck could not moving we call , email several time and waiting for 6 months then the last time I called and email them they blamed to supplier and rejected to warranty my door Show details

The most horrible quality and defects – I purchased a house in Valley Park Westmeadows. The house is full of defects major and minor on settlement. Most of them are not fixed at handover. To name a few: bent door, wobbling floor, dented garage door, cracked bench top, architraves not touching floor, paint defects everywhere, broken door lock, scratched windows, misaligned tiles,… Read more

dropping deck, roof leaking. The first three major issues I mentioned they refused to fix. The bent door they have replaced the same door three times and it is still doing the same thing, they use really cheap door that cannot stand the cold weather. This caused light leaking even when the door is shut. Imagine you're buying a brand new house without a proper door that a 50 year old house can have. The floor they said the allowance for concrete floor is 4mm that's why the floating floor on top is wobbling very badly, and they refused to pull it up and level the floor. I now have carpets to cover the area but I can still feel it. The garage door they said they cannot see the dents when looking straight in from far away and I didn't realise the issue within 3 months. Honestly I did not go out and use the garage door at all during lockdowns. The dents are really bad and big, it is about 10mm deep over 400mm area. There are two big dents. The manufacturer said it couldn't be caused by the wind. I guess it was some careless tradies van with roof-loading pipes that caused the dents all the way at the top of the panel. What I want to say is not only the materials are bad quality, the workmanship is and also the maintenance and warranty service. They don't want to fix anything at all if it costs them a bit. The minor issues they will fix for you but you are expected to cope and live with major ones. The maintenance coordinator is such a great pain to deal with. She is not nice, genuine or friendly. She just tried to say No to all your defects and repairs. She has a very poor attitude. She has not come back to paint my broken window infill. The roof structure of the house makes noises in the morning 9-11am and after 4-6pm most days. The noise is loud and about 15-30 minutes apart. This is due to the sun warming the roof. This is the first house I live in that makes noises in the roof everyday. It can be very annoying and scary. They used cheap timber and properly cheap carpenters also who don't have experience doing a proper job. I haven't reported this issue because they will just refused anyway. It's quite hopeless to be honest. Just avoid them and find a better developer. I expect to spend about 7k to fix the door, the garage door and the floor myself.

Very bad quality and delays fixing issues – BAD quality overall, leaving a bit of defect on everything (missing wall painting, blocked duct heating vent, missing sealant, missed tightening of dishwasher pipe, loose or broken GPO, etc. a lot). Some of these they fixed, some they regarded as small items and they just ignore them (I'm tired to chase them up). Worst of all is for bigger items… Read more

they have the same tactics to delay fixing. I worked with a lady called [Name Removed] from Frasers, had some issue with the rain water dropping from soffit instead of running through water pipe. I originally reported that as a water leak and so during our session she kept telling it was not a water leak despite the clear water marks on the soffit. She could not just by-pass my misuse of terminology to just acknowledge it was a defect that needed to be fixed! Before that I got a photo and also showed a video when it was raining to her, but she still requested another video when it rains next time, that's when I lost my patience. Please excuse me for the my bad temper on that day but if I didn't do that the issue wouldn't have been fixed by now. Now coming next is the squeaky floor, Jacqui and her floor laying guys agreed it was squeaky (in multiple places) but was not severe (They originally said it was not consistent but I objected and showed them it was consistent). The guy recommend if he fixed in one place, other places may get squeaky later on so let's wait for 3 months to see how it goes and contact them again. For this I'm still waiting but it raised a concern now when I got to know about their issue with my neighbour just opposite the road: it is an issue with his squeaky laminate floor and you can see a saggy hole in the floor with your eyes. He reported the issue 8 months ago when he moved in and everything went on very well, someone came to have a look and and the conversation with Frasers gave an impression that it would be fixed (but not yet due to Covid lockdown). Now the Covid lockdown is gone, same lady above came and had a look again and same thing she said it is not a defect. How do you feel entering your new home with the floor having a saggy hole in the living space and squeaky sound everywhere and it is not a defect??? Discussion is still going on but it wastes so much of our time. While the lady was doing this and getting paid, we had to spend time doing research and asked for time off to talk to her. It is not the right thing for a big company like Frasers to do so. You got issues with quality, you have to fix it and not pass to your customers!

Very disappointing company – It is often found, when dealing as an individual with the corporate system, that the corporate system will try its best to misguide you into doing certain actions that you would otherwise be well-informed enough to not do. I am severely disappointed because they had double price list and show us cheaper one then when I interested in, Sales… Read more

manager brought new price list from inside sales room. I would not recommend anyone use Fairewater display centre to buy it but to instead find a real estate agent. If I could give a -5/5 to express my utmost disappointment I would.

Great Customer service and Premium Plots and Professional Sales team – Bought a Land in 2017 Dec.The location and the developments were extremely high in quality. Developer planning requirements are clear for Architect to design efficiently, no guesswork, less frustrating abortive work, has a competitive edge over others with the right products, Developer optimizes use of its land and not necessary maximizes its plot ratio; Show details ·  1

Poor Quality workmanship – I had purchased two houses from Fraser and my jaw dropped looking at the quality of what they had delivered. When i reported defects, i was told that it won't be rectified as they are within the building standard tolerances. When I threatened to take them to VCAT, they paid for a building inspector to carry out an inspection report where all of… Read more

the issues i had reported (plus more) were captured. Fraser showed no intent in getting these items rectified. It has been over a year now and I am still trying to get those items from the building inspector's report ticked off. If i had known about the quality of their delivery, i would not have signed up for the second house. The worse mistake of my life. Stay away if you can.

Pride in workmanship & customer Satisfaction not one of their objectives – From day 1 our experience has been a complete disaster. Apartment covered in thick concrete dust from ceiling to floor on settlement, kitchen cabinets needing multiple replacements to get right, car parking encroached by air conditioners & storage cages, intolerable noise from other apartments. After 4 attempts by these baffoons to hang a bedroom… Read more

door that would not stay open we gave up live with it. My wife will not have them in the home again, just no respect - filthy boots, knocking walls & doors & obviously zero skills.

Any complaints are met with the same old tied line "it complies".

Worst decision we ever made.

Excellent quality and very responsive to fixing any defects – Overall the workmanship and quality was excellent. It was exactly as per the contract and the plans. They even gave us more car parking space than we thought we were going to get. There were very minor defects such as a crack in the gyprock in the ceiling appear after a month. Frasers came out to fill it and paint it over within 72 hours. Tap… Read more

leaks and paint marks and re-grouting all were corrected within 48 hours.

Those were the only defects we've had.

Customer service from Frasers could be more responsive when you an enquiry, but their online hub for reporting hubs is attended to almost immediately within 24 hours.

Ask the actual people who live in one of their houses – Well space is great but the detail and other items are debatable. The estimated replacement cost is doubtful or fanciful in their eyes they are saying look as the increase value "this isn't the building "its Sydney prices not the building itself. They use mdf scirting very cheap and the doors are equally cheap. The painting 3 coats doubtful… Read more

and outside paintwork is looking sad already lel alone the plastic fake wood is bleached already 2 years now. Mirrors are also desilvering on edges probably due to week extracion fans.

Buyers beware as it's your money they get and once the 2 year warranty on non structural is up you are on your own. Its now over a year since the review and they don't even reply to the reviewer because they, in my opinion, they don't care as they are they are a foreign company and the dollar rules.

We shall now see how good the strongbuild houses are in this final release.

Careless and arrogant – I have never encountered a company that shows such a total lack or care and respect towards its own customers! The home we purchased was riddled with flaws, and when this was brought to their attention time after time, they did not seem at all concerned. They took no responsibility, showed no empathy, and certainly never apologised. You would… Read more

think developers would understand the importance of a what a HOME means to their clients but not Frasers. I would never go anywhere near this company ever again. I have lived in many new homes, and have never experienced such a large number of flaws and such poor workmanship. Just sad really.

Very poor service & workmanship – Don't buy any development from Australand; the sales people are brilliant but after a year things started breaking and leaking and as developers Australand will not act as the maintenance period has expired. I now have problems with cracks on the exterior walls after only 2.5 years.  Show details

Australand – Very frustrated with Australand and their faulty workmanship with regard to the build of units in Northcote, Melbourne. A number of units are experiencing serious water leaks to the front of the properties with loose tiling and faulty waterproofing on balconies resulting in water seeping through brickwork and plasterwork and puddles of water… Read more

forming inside the units as well as dripping on to electrical wiring of lighting. Australand have taken the position that the waterproofing was completed to ‘the standards at the time’ so accept no responsibility for it. That’s their position though – I’m sure VCAT will have a different position for them to take upon reviewing this case.

Poor quality workmanship and equally poor quality customer service with denial of all responsibility.