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Brighton Homes
4.9 from 191 reviews

Reviews

(182)
(8)
(1)
(0)
(0)
  • Build Stage
    • Pre-Construction (114)
    • Post-Construction (41)
    • Mid-Construction (18)
  • Customer Service
    4.9 (153)
  • Site Admin
    4.8 (69)
  • Timeliness
    4.8 (73)
  • Structural Integrity
    4.9 (39)
  • Plumbing & Waterproofing
    4.7 (27)
  • Electrical & Lighting
    4.8 (35)
  • Flooring
    4.6 (33)
  • Transparency
    4.8 (128)

Reviewer Photos & Videos

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Sharon

Sharon

  • 2 reviews
  • Verified customer

Communication

published

We have had some issues with the start of the build, management at Brighton Homes has been in contact and have made every effort at this time to communicate with us, we are looking forward to an improved communication channel going forward, we will review our feedback over the duration of the build.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
Construction End DateOctober 2020
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1 comment
Brighton Homes
Brighton H.Brighton Homes

Hi Sharon, Thank you for your honest feedback about your experience so far and we are pleased to hear the team have been able to assist you. Please keep us updated on your progress and we welcome you to the Brighton family!

  • Verified customer

Great Service!!!!

published

I had shortlisted three builders for my new home and ended up proceeding with Brighton homes because of the great service offered by June Matthews at the Killara Village.
I modified the building plans at least 4-5 times because I wanted to make sure it’s perfect for me. June was always happy to make any changes, rather she would provide some more suggestions based on her experience.
Very prompt with the responses, easy to contact and very friendly.
Can’t wait for the build to start.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Brighton Homes
Brighton H.Brighton Homes

Hi Mohit b, thanks so much for the lovely feedback about June, welcome to the Brighton family!

Andy

AndySouth East Queensland, QLD

  • Verified customer

Build with brighton only possible courtesy of June@Killara

published
Customer Service
Transparency
Build StagePre-Construction
1 comment
Brighton Homes
Brighton H.Brighton Homes

Hi Andy, thanks for the feedback, welcome to the Brighton family! Keep us posted on your progress!

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Travis

TravisSouth East Queensland, QLD

  • Verified customer

Going above and beyond

published

I cant thank Bobby and Leah enough for going above and beyond in getting my documents and drawings to me ahead of schedule for my finance submission.
They gave me constant updates and kept me informed as each stage was completed and what was involved in the next step as well as what

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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1 comment
Brighton Homes
Brighton H.Brighton Homes

Hi Travis, thank you for the feedback, Bobby and Leah were delighted to read your comments, welcome to the Brighton family!

  • Verified customer

Built with Brighton and have no regrets.

published

Completed our building journey with Brighton with no regrets. Started with a consultation with Steve from Pallara display homes and was amazing. He answered all our questions and went beyond to help my wife and I. We completed the design of the home and got construction started. Our site supervisor Kris was always in contact and answered all question/queries we had at anytime without any issue.

Customer Service
Transparency
Build StagePost-Construction
Construction End DateMarch 2020
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1 comment
Brighton Homes
Brighton H.Brighton Homes

Hi Sean, thanks so much for your feedback, and congratulations on you new home! We home you make lots of Bright memories there!

susi_susina

susi_susinaSouth East Queensland, QLD

  • 6 reviews
  • Verified customer

Wayne and Liz at Harmony are fantastic!

published

We are in the process of building our first home and even though the home is not yet complete, I would like to take this opportunity to share how amazing my experience With both Wayne and Liz has been at Harmony display centre. I can’t rate Wayne high enough, not only is he professional and knowledgeable but his friendly nature makes you feel at ease right from the start, especially if it’s your first build and you need that extra advise. Liz is also fabulous, she made me and my family feel right at home with her super friendly nature!. I was blown away with this team as they truly have your best interest at heart and our personal budget was always taken into account.
Susanna and Antonio

Customer Service
Transparency
Timeliness
Build StagePre-Construction
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1 comment
Brighton Homes
Brighton H.Brighton Homes

Hi Susanna and Antonio, thanks so much for the feedback and welcome to the Brighton family! We can't wait to see your new home come to life!

Fred and Grace

Fred and GraceSouth East Queensland, QLD

  • Verified customer

Glad we chose Brighton homes.

published

Our experience with Brighton homes has been very good. Especially after a disappointing start with another builder, Brighton homes were very considerate of our situation and came to our rescue.
Our site manager Kristin Stephens, is meticulous in his job and knows his stuff. He kept in contact every Thursday to tell us the progress and engaged us in the build.
The house was finished earlier than we expected and the quality of our property was excellent. Any issues we had, Kris was easily approachable and did his best to address them in a timely manner.
We highly recommend Brighton homes.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
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1 comment
Brighton Homes
Brighton H.Brighton Homes

Hi Fred and Grace, thank you for the feedback and sharing a photo of your new home - it's awesome! We hope you create lots of Bright memories there!

Lisa

LisaSouth East Queensland, QLD

  • Verified customer

Newport Showroom and consultation

published

While looking for a new builder, the Brighton Homes showroom at Newport really caught my attention. The show house is quite motivating in its design and presentation. The consultants Ian and Leon were well versed with the trade and provided excellent service and advice. Through the initial consultations I felt more at ease to commence building with Brighton Homes.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Brighton Homes
Brighton H.Brighton Homes

Hi Lisa, thanks so much for the feedback, welcome to the Brighton family! Keep us posted on your progress!

Louisa A.

Louisa A.South East Queensland, QLD

  • Verified customer

Our Beautiful Home

published

Was excited to put deposit down, didnt hear anything for 6 weks until we made contact, found out that they lost our file in cyberspace. Final cost was well over budget, administration would need more training in listening to the customer, very disappointed in color selection alot of the selection was not available to See.
Site Supervisor Kris was good and made up for the bad experience at the administration stage.
Have built many of times (4) and have always received a gift from the builder at handover , not this time was disappointment as it felt that we were just a number.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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1 comment
Brighton Homes
Brighton H.Brighton Homes
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Bukky

BukkySouth East Queensland, QLD

  • Verified customer

My Choice Studio Experience

published

It was a worthwhile experience spending a whole day at the "MyChoice Colour Studio' of Brighton Homes. Everything about the studio stands out; the ambience is great, the items are of quality standard with a brilliant layout. Many thanks to Jess; our design consultant. Jess is very friendly yet professional. She connected with our ideas straightaway and provided helpful input throughout the process. She is a great asset to Brighton home! A big thank you to Kristy as well for being so friendly yet professional, making us feel at ease with her great sense of humor!. Looking forward to the next stage.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Brighton Homes
Brighton H.Brighton Homes

Hi Bukky, thank you so much for your feedback and welcome to the Brighton family!

Dk Y.

Dk Y.South East Queensland, QLD

  • Verified customer

Very Happy!!

published

Construction finished and we received a key for the house now. Kris, our site supervisor was very helpful and he rang me every Thursday morning and report me what they did and what they will every time. We didn't need to worry anything about the construction. At the final stage, we found few faulty and told Kris, and they fixed it all within 2 days. We will write and share one more review once we've met the maintenance team of Brighton Homes. Seriously very reliable and very fast and very helpful. We're going to build one more anytime soon and definitely will go with BRIGHTON HOMES!!! Thank you guys!!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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1 comment
Brighton Homes
Brighton H.Brighton Homes

Hi there, thanks so much for the feedback about our building journey and Congratulations on your new home - we hope you create lots of Bright memories there!

Angie

AngieSouth East Queensland, QLD

  • Verified customer

Can’t wait to see our dream home become a reality!!

published

A massive thank you to our project coordinator from the Logan team, Paula. What an absolute pleasure she has been to work with - thorough, prompt with follow up and patient with responding to our many questions. Paula’s friendly and genuine interest in making our experience the best it could be has made a very significant event in our life much easier. Thanks Paula - you’re an absolute legend : )

Customer Service
Transparency
Build StagePre-Construction
1 comment
Brighton Homes
Brighton H.Brighton Homes

Hi Angie, thanks so much for the feedback, welcome to the Brighton family! We can't wait to see you new home come to life!

Clare Wyatt

Clare WyattSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Ian & Leon at Brighton display Newport were great!

published

From the moment we walked into the display at Newport Ian & Leon we’re so helpful and patient in helping us design our dream home. We can’t thank them enough, being our first build Ian gave us so much helpful advice regarding the building process, tips to design something function yet tick all of our boxes.
Can’t wait for the finished result!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePre-Construction
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1 comment
Brighton Homes
Brighton H.Brighton Homes

Hi Clare, thanks so much for the lovely feedback, the team were so excited to read your comments! Welcome to the Brighton family!

Prakash

PrakashSouth East Queensland, QLD

  • Verified customer

Excellent service and advice

published
Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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1 comment
Brighton Homes
Brighton H.Brighton Homes

Hi Prahash, thank you so much for the lovely feedback, the team were so pleased to read your comments, welcome to the Brighton family!

Belinda

BelindaSouth East Queensland, QLD

  • Verified customer

Great Service

published

Construction is about to begin on our home and so far our consultant Paula Jonson really knows her job, she has been so efficient and so patient with us, being first time builders we have had a lot of questions and nothing has been too much trouble. We highly recommend Paula and Brighton Homes.

Customer Service
Transparency
Timeliness
Build StagePre-Construction
Construction End DateAugust 2020
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1 comment
Brighton Homes
Brighton H.Brighton Homes

Hi Belinda, thanks so much for the feedback we are delighted to read your comments. Welcome to the Brighton family!

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Dianne and Tony

Dianne and TonySouth East Queensland, QLD

  • Verified customer

We are in and loving it !!

published

Our build ran like clockwork thanks to Nick our Site Supervisor. He rang us every week with an update and took lots of photos to put on My Portal. We were living out of State during construction so couldn’t inspect as often.
We’ve only been in the house 2 days but we are happy with workmanship. The defect list at final inspection was minuscule really - only little touchups needed. Our final cost was the same as our estimated cost and we finished on schedule. Can’t ask for more than that. Thank you Brighton team we are very happy.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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1 comment
Brighton Homes
Brighton H.Brighton Homes
  • Verified customer

Excellent service

published

Our build has not yet commenced but if it is as smooth as the planning, we will be very happy. Our consultant, Wayne, has provided great advice and has patiently addressed all our questions. Changes have been no issue and costing has been prompt. We’re confident in the plan we’ve developed we’re looking forward to commencing the build.

Customer Service
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Timeliness
Build StagePre-Construction
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1 comment
Brighton Homes
Brighton H.Brighton Homes

Hi Bronwyn and Rod, thanks so much for the feedback, we can't wait to see your new Brighton home come to life!

Kerry Downer

Kerry DownerSouth East Queensland, QLD

  • Verified customer

Great service & advice

published

So far our colour studio and process has been smooth, great chance to visit the studio and see all the products and give you the option to upgrade and build your dream home . Looking forward to starting our build with Brighton homes and building our first home. Julie was a great help .

Customer Service
Transparency
Site Admin
Build StagePre-Construction
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1 comment
Brighton Homes
Brighton H.Brighton Homes

Hi Kerry, thank you for the lovely feedback and WELCOME to the Brighton family! We can't wait to build your new home!

Maqulate

MaqulateSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Brighton to the rescue!

published

We chose Brighton Hones after a negative experience with another builder. Brighton’s customer service pre-construction was great. They listened to did their vest to accomodate our vision for our first home. Pre-construction was quick. Comparing the time taken to construct our home vs others around us, ours took longer to reach completion. Nevertheless, we have been constantly updated on the progress of the build via the customer portal as well as via phone. It’s been great, and we look forward to seeing our completed house soon.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Flooring
Build StageMid-Construction
Construction End DateJune 2020
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Sally and Nate L

Sally and Nate LSouth East Queensland, QLD

  • Verified customer

Highly recommend Brighton!

published
Customer Service
Transparency
Site Admin
Build StageMid-Construction
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1 comment
Brighton Homes
Brighton H.Brighton Homes
Page 1 of 10

Questions & Answers

Peter

Peterasked

Why are most of these 5 star reviews from people that havnt even lived in there homes yet?

4 answers
Belinda
Belinda

This has been a long journey for us, we went to Brighton in May 2019 and our construction is only starting next week. None of this has been Brightons fault at all but they have done everything in their power to help us. The service to this point has been unbelievable so I’m happy to share this.

Peter
Peter

That doesnt answer my question!
Have you lived in your home for 2 years to see the effects of the way a home is built these days?

Brighton Homes
Brighton H.Brighton Homes

Hi Peter,

Brighton has only been in operation for two years, therefore a lot of our customers are only in pre-construction or the construction phase. However customers are able to update their product review throughout each stage of their building journey as often as they like. Because this is an independent review site, it is in the customers hands as to when they post their reviews.

We would also like to add that Brighton offer a 24 month warranty, which is double industry standard, therefore our customers are able to report defects up to two years after moving into their home. In addition, we also offer 8 quality inspections throughout the build to ensure that every home is the highest level of quality.

Deborah

Deborahasked

I hear a lot about steel frames and would like to know if they are noisy with expansion and contration in the Queensland weather conditions. If anyone that is actually living in a steel frame home could comment I would be really interested as I cant decide if i should go steel or timber. Thanks

3 answers
Dianne and Tony
Dianne and Tony

We have a steel frame in our new house. We’ve only been in for 6 days and haven’t heard any creaks. We were also told steel frames creak but we think they were mostly people trying to sell us a timber frame.
Being from down south we knew nothing about termites so that’s why we chose steel.

Deborah
Deborah

Thank you

Peter
Peter

You know nothing about termites so thats why you chose steel?
A lesson about termites, if theres any wood at all in your home they will find it anyway!

Ashley

Ashleyasked

What KW system does Brighton provides for Ducted Aircon for a single story house as its not clearly mentioned in the website and brochure?

3 answers
Brooke and Trent
Brooke and Trent

There is no standard KW for the aircon on single or double as it's governed by the size of the plan. You might have a 180sq compared to 350sq single story house. They run through Actron Air and depending on Promo they will have some details listed in there small print. Our promo stated options for a 3 phase system but when we come to sign it was only single phase for our size of house and we upgraded the system too so we could have spearate rooms. Ours is a 14.6kw if that helps a little.

Ashley
Ashley

Thanks Booke appreciated your response.

Brighton Homes
Brighton H.Brighton Homes

Hi Brooke and Trent, thank you for confirming, yes that is correct, you can also confirm further details with your Building and Design Consultant,
Cheers

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