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Brighton Homes
5.0 from 151 reviews

Reviews

Review distribution

5 star
146
4 star
5
3 star
0
2 star
0
1 star
0

Jimmy A.

Jimmy A.Queensland

  • Verified customer

5 ***** Helensvale girls ... fantastic service

published

We looked around at a lot of display homes and the Brighton homes stood out to us. Although we are only in pre-construction stage, the service we have received by the Helensvale staff has been fantastic. We have made a lot of changes to our plans and nothing has been too much trouble for the girls. In particular Jules, who has gone above and beyond with fitting into our days off work as she has the same days off work too. On many occasions she would meet us on her day off to suit our needs. Thanks so much girls ... Jules, Nat and Kylie ... cant wait to start our next phase :) Louise and Jimmy

Customer Service
Transparency
Build StagePre-Construction

Howard

HowardSouth East Queensland, QLD

  • Verified customer

Building with Brighton Homes - BARINGA AURA

published

Building with Bobby and Leah has been an absolute pleasure. They are both absolutely focused on the customer and what I wanted. Honest, committed and professional. If I had to use just one word to describe them it would be INTEGRITY. I would highly recommend using these guys for your next build. If you are building for the first time, then there would be no other choice.

Customer Service
Site Admin
Timeliness
Electrical & Lighting
Transparency
Build StagePre-Construction
Construction End DateJune 2020
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1 comment
Brighton Homes
Brighton H.Brighton Homes

Hi Howard, thank you for taking the time to provide your feedback about your experience so far, welcome to the Brighton family! We can't wait to build your new dream home!

  • Verified customer

Amazing!

published

The way Jules was able to manipulate plans to create our forever home at the budget we gave her was unbelievable. Not only was it perfect but the extras thrown in to assist in further stages really was the difference on making our dreams a reality! At colour selection we made our vision clear and the ladies were able to create it as simple as that. We are now half way through our construction and the communication from our coordinator has been clear, concise and really comforting.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StageMid-Construction
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1 comment
Brighton Homes
Brighton H.Brighton Homes

Hi Jackson, thank you so much for the lovely feedback about Jules and the team, we can't wait to start building your dream Brighton Home - welcome to the Brighton family!

Rachi and Rashmi

Rachi and RashmiNorth Queensland, QLD

  • Verified customer

Excellent Service - Thank you!!!!!

published

We are in our pre construction stage and excellent service so far. Most importantly, the staff at Helensvale Display Homes "Jules, Kylie and Natalie " assist a lot with pleasure choosing and changing it to our needs.
This is well beyond any other builder we have been to, and we have been to a lot! .And we are excited to get amazing experience with Brighton homes during our home journey.
Rachi & Rashmi

Customer Service
Transparency
Build StagePre-Construction
1 comment
Brighton Homes
Brighton H.Brighton Homes

Hi Rachi and Rashmi, thank you so much for taking the time to provide your review, the team were delighted to read your comments. We can't wait to build your new Brighton home!

The reviewer stated that an incentive was offered for this review


Dav-Lee

Dav-LeeSouth East Queensland, QLD

  • Verified customer

Our Oasis 34+ home with Brighton!

published
Customer Service
Site Admin
Transparency
Build StageMid-Construction
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1 comment
Brighton Homes
Brighton H.Brighton Homes

Hi Dav-Lee, that's so lovely to read and the Oasis is a great home for every occasion! We can't wait to see your Brighton home come to life!


Marzena S.

Marzena S.South East Queensland, QLD

  • Verified customer

Our home with Brighton Homes

published

We are about to start our build with Brighton Homes and to this moment we have had great experience.
Andrew Sandall in Rochedale display homes has been more than helpful with choosing plan and adapting it for our needs. We love our Oasis 34 with e few changes. Thank you Andrew and Martine for your time.
We also have done My Choice studio selections. It was very interesting experience especially that we are building house first time in our life. Thank you to Linda Sheather, Julie Gorton and Kirsty Gilchrist for help and advise. We have received excellent customer service.
Big thank you to our Project Manager Paula Jonson. We are looking for next steps.
Marzena and William

Customer Service
Site Admin
Timeliness
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Build StagePre-Construction
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1 comment
Brighton Homes
Brighton H.Brighton Homes

Hi Marzena, thank you so much for the feedback on your experience so far, congratulations on building your first home - we can't wait to see it come to life!


Oasis

OasisSouth East Queensland, QLD

  • Verified customer

Great service...always well informed via email and the log in website....thank you...

published

Well managed system of building. All staff very approachable. Wayne Moodie and Liz at Harmony helped us decide the perfect design home for us. So far we are at 40% completion and its going well ahead af schedule. We are very happy with the quality of workmanship we've seen so far. We've looked at many display homes and almost signed up with Integral but we fell in love with the Oasis 34 with Brighton....

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StageMid-Construction
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1 comment
Brighton Homes
Brighton H.Brighton Homes

Hi there Oasis, thank you so much for taking the time to provide your lovely review, we can't wait to see your finished home!


Paula

PaulaSouth East Queensland, QLD

  • Verified customer

New Home

published

After looking at many display homes and not quite finding the ONE! We finally wandered into Brighton Homes display at Aura where we found our perfect home.. We told Leah we loved the plan and she introduced us to Bobby and the rest is history we are now building our new home. Both Bobby & Leah were friendly, helpful and knowledgeable and made us feel comfortable with our decision to build with Brighton Homes.

Customer Service
Site Admin
Timeliness
Transparency
Build StageMid-Construction
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1 comment
Brighton Homes
Brighton H.Brighton Homes

Hi Paula, thank you for your feedback, we can't wait to build your new Brighton home! Welcome to the Brighton family!

Marianne K.

Marianne K.Hunter Region, NSW

  • Verified customer

Seemless house build planning

published
Customer Service
Timeliness
Transparency
Build StagePre-Construction
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1 comment
Brighton Homes
Brighton H.Brighton Homes

Hi Marianne, thanks so much for the lovely feedback about your experience so far, keep us posted on your progress and welcome to the Brighton family!

atBurleigh

atBurleighGold Coast

  • 3 reviews
  • Verified customer

500845

published
Build StagePre-Construction
1 comment
Brighton Homes
Brighton H.Brighton Homes

Hi atBurleigh, thanks for taking the time to provide your review, keep us posted on your progress and welcome to the Brighton family!


  • Verified customer

Pre-construction Phase- First time builder

published

After spending a lot of time researching which builder to go with, I am very happy to have chosen Brighton. The customer service from Bobby and Leah at Aura has been fantastic.
Bobby has been incredibly helpful. His enthusiasm, patience and support has made for a very positive experience. Thank you Brighton.

December 4th 2019 Update: MyChoice colour sessions (500950)

Just wanted to say a big thank you to Julie Gorton from the MyChoice team and Brighton project coordinator Paula Jonson. Paula explained everything so well and was happy to make several last minute adjustments to the plan. Thank you to Julie for all of the great suggestions and guidance with the colour scheme. It has been a pleasure working with you.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Brighton Homes
Brighton H.Brighton Homes

Hi Karen, thanks for the lovely feedback about Bobby and Leah, keep us posted on your progress and welcome to the Brighton family!


Angie

AngieSouth East Queensland, QLD

  • Verified customer

The Team at Harmony got us there!

published

Choosing our forever home design took some time and we couldnt have done it without the support, patience and guidance from Wayne and Liz at Harmony. You asked the right questions, helped in tweaking designs and provided lots of options and alternatives for us to consider. We are thrilled with the final design...thanks heaps guys

Customer Service
Transparency
Build StagePre-Construction
1 comment
Brighton Homes
Brighton H.Brighton Homes

Hi Angie, thanks for the lovely review and glad we could help with tweaking your new home plans! Welcome to the Brighton family and please keep us posted on your progress.


Kelly Ross

Kelly RossSouth East Queensland, QLD

  • Verified customer

Excellent

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Flooring
Transparency
Build StagePre-Construction
Construction End DateJune 2020
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1 comment
Brighton Homes
Brighton H.Brighton Homes

Hi Kelly, thanks so much for the feedback about your journey so far, we hope you enjoy every Brighton step in the building process and relax along the way as we build your new home for you!


Malcolm Makkinga

Malcolm MakkingaSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Purchased A Ready Built Home

published

The building process happened without us so I can't comment on that side of things. But the attention to detail is amazing, the way Brighton has promptly responded to every query and even proactively corrected some things before we even knew of them was very professional indeed. And now the house is ours, we keep looking in amazement. Thanks so much Brighton Homes.

Customer Service
Site Admin
Timeliness
Structural Integrity
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
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1 comment
Brighton Homes
Brighton H.Brighton Homes

Hi Malcolm, thank you for your feedback about your new Brighton Home - welcome to the Brighton family, we hope you enjoy making many bright and happy memories in your new home!

Rachel B

Rachel BSouth East Queensland, QLD

  • Verified customer

Outstanding Customer Service and Product Knowledge

published
Customer Service
Transparency
Build StagePre-Construction
1 comment
Brighton Homes
Brighton H.Brighton Homes

Hi Rachel, thank you so much for the lovely feedback about your journey so far, welcome to the Brighton family!

Dicky C.

Dicky C.South East Queensland, QLD

  • Verified customer

Exceptional service at colour selection Job 500922

published

Me and my wife have been to the studio of another builder but with Brighton homes , from the initial open studio to colour selection , we have received a very professional and helpful guidance from Julie and our overall experience at the studio is just amazing. Although we did not have any clue about building a home in Australia her expertise and kindness has made things a lot easy for us.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Brighton Homes
Brighton H.Brighton Homes

Hi Dicky, thank you so much for the great feedback about your studio experience, and welcome to the Brighton family! We can't wait to build your dream Brighton home!


Chan P.

Chan P.South East Queensland, QLD

  • Verified customer

First time builder

published

I am a first home builder and has a lot of questions to ask, I honestly was in transaction with another builder before Brighton, what made me change my mind was because the sales person from another builder whom i was dealing with apparently told a friend of mine who is also building that I was asking too many questions. Then I met Simon from Brighton Everleigh in Greenbank who has been very diligent in assisting me and answering all of my queries. Simon and her assistant Zerlina are both very enthusiastic in helping their clients. Superb customer service so far and I am hoping it continues til the very last stage of my building journey :)

Customer Service
Transparency
Build StagePre-Construction
1 comment
Brighton Homes
Brighton H.Brighton Homes

Hi Chan, thanks so much for the feedback about our sales team in Greenbank, they were so pleased to read your comments! We can't wait to start building your dream home - welcome to the Brighton family!


Jasmin

JasminSouth East Queensland, QLD

  • Verified customer

Excellent Service During Colour Selection

published

No regrets choosing Brighton Homes as our builder. Love every people we've dealt with from Brighton. They have amazing and go extra mile service. Colour Selection was unforgettable. Jesse Sanderson was very helpful and knowledgeable. She had so many lovely inputs on our appointment with her. She's been very patient with us especially with my meticulous husband who changed his mind every 5 minutes. I can't imagine our house would look like without her amazing ideas. We would like to commend Liam as well for putting extra effort with the paper works and answering our endless queries. You guys are the best.

Customer Service
Site Admin
Timeliness
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Build StagePre-Construction
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1 comment
Brighton Homes
Brighton H.Brighton Homes

Hi Jasmin, thank you so much for the lovely feedback about our team, they were delighted to read your comments. Welcome to the Brighton family!


Nicole Fisher

Nicole FisherSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Colour Selection Appointment - 500925

published

After a lot of research we felt that we had a good idea of what we wanted our home to look like. Our fear was to build a boring/generic home. Heading into the studio opens up more options. We chatted to Julie about our ideas & the aesthetic we had in mind. It was reassuring to have Julie & Kristy with their design eye to guide us through this process, our selections evolved into better choices. We are now excited to see our family home come to life!

Customer Service
Site Admin
Timeliness
Transparency
Build StagePre-Construction
Construction End DateAugust 2020
See all answers
1 comment
Brighton Homes
Brighton H.Brighton Homes

Hi Nicole, that's so exciting! We're so pleased Julie and Kristy could help you bring your dream home to life, we can't wait to start building it for you - Welcome to the Brighton family!


Christine C.

Christine C.South East Queensland, QLD

  • Verified customer

Pre Construction Fantastic Service

published

Our project Coordinator Paula Johnson Loganholme was fantastic. Paula walked us through our construction plans and the signing of our contract with great understanding, knowledge and professionalism. Paula along with Linda our electrical consultant made for a very pleasant Pre construction experience. We are now waiting the 20 days for the construction of our home to start. Well done so far Brighton Homes your continuity of service has been exceptional.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Brighton Homes
Brighton H.Brighton Homes

Hi Christine, thanks so much for the lovely feedback about Paula and Linda and our team - welcome to the Brighton family! Don't forget to keep us updated on your progress!


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Questions & Answers

Ashley

Ashleyasked

What KW system does Brighton provides for Ducted Aircon for a single story house as its not clearly mentioned in the website and brochure?

3 answers
Brooke and Trent
Brooke and Trent

There is no standard KW for the aircon on single or double as it's governed by the size of the plan. You might have a 180sq compared to 350sq single story house. They run through Actron Air and depending on Promo they will have some details listed in there small print. Our promo stated options for a 3 phase system but when we come to sign it was only single phase for our size of house and we upgraded the system too so we could have spearate rooms. Ours is a 14.6kw if that helps a little.

Ashley
Ashley

Thanks Booke appreciated your response.

Brighton Homes
Brighton H.Brighton Homes

Hi Brooke and Trent, thank you for confirming, yes that is correct, you can also confirm further details with your Building and Design Consultant,
Cheers


Bhabha66

Bhabha66asked

What is the defect warranty timeframe with Brighton?

1 answer
Brighton Homes
Brighton H.Brighton Homes

Hi Bhabha66, thanks for the question! Our warranty timeframes vary depending on which aspect of the build it is in relation to e.g. appliances, structural etc. In regards to the Defect Period for Brighton Homes, it is 12 months and that covers warranty for most of the minor defects / repairs from Practical Completion. If you have further questions around this we suggest you email our Service and Warranty Team who will be more than happy to help at serviceandwarranty@brightonhomes.net.au


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