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Brighton Homes

Brighton Homes

5.0 from 66 reviews

Awesome Service!:)

Wayne and Liz are AWESOME and we can't imagine working with anyone else. They have gone above and beyond in more ways than one and we can't thank them enough.

Customer Service
Timeliness
Build StagePre-Construction

Extremely contended .

We had an amazing experience with Wayne & Liz during our initial stages in choosing a plan, Wayne was very accommodating and had all the right solutions for our needs. Myself being in sales industry I was very impressed the way Wayne & Liz carried out their business which was very professional and personal.

Customer Service
Site Admin
Transparency
Build StagePre-Construction

Exceptional Service

We have just started the building process with Brighton at Harmony on the Sunshine Coast and Wayne and Liz have been nothing but helpful and a delight to work with. They both have made the process seem simple and easy and nothing seems to much to ask. They respond quickly to enquires and bend over backwards to help us out. Thank you Wayne and Liz for making this easy for us

Customer Service
Site Admin
Timeliness
Transparency
Build StagePre-Construction

Wonderful experience and outcome

We were looking to buy an investment property and met with both Wayne and Liz. Given we were flying from Sydney Wayne was very accommodating with both fitting us in at short notice but more importantly answering all the questions we had prior to booking our flight. Because we had all of this information upfront this helped us make the decision to proceed with the opportunity.
We were warmly welcomed the next day and never felt we were being rushed through the process which was foreign for us, being a lease back on the purchase of the display home.
Wayne spent a lot of time walking us through the property explaining the build, the company, the estate and in other words excellent communication.
We agreed to buy the property but without Wayne and Liz’s assistance during this process we don’t think it would have gone through. They both went out of their way to assist us and have to say this has been the best experience we have had dealing with Sales staff at a display home and this is our 6th build.
Yes, we did not go through the build process but with the combination of the product and staff I highly recommend Brighton Homes and recommend you call into the display homes at Palmview.
Thank you both very much and see you soon. Kind regards, Anne and Bruce Robson

Customer Service
Site Admin
Transparency
Build StagePost-Construction

Great Service! Thanks Wayne and Liz

We are at the final stages of finalising our building contract with Brighton Homes and so far we couldn’t be more happy with the customer experience. In particular we have to mention Wayne and Liz at Harmony, they have been fantastic. As first home builders at times it was a case of decision overload! However the deciding factor for us was the great customer service we experienced right from the first moment we stepped into the harmony display home. Nothing was ever a bother for Wayne and Liz and we always got a quick response to our queries. The ladies at our colours appointments have also been great! Paula , Linda and Jelena have made the selection and contract process very easy! For us, choosing Brighton has been the right choice so far. We cannot wait to start the build!

Customer Service
Build StagePre-Construction

Wayne and Liz at Harmony

We are currently going through the process of choosing colours and final touches on our home, but we’re so excited for our build because our whole experience so far has been nothing short of fantastic. Wayne has looked after us with an array of experience, an honest approach and genuinely lovely service. Both he and Liz were thorough in replies and both created a great environment in the Harmony office. They are both an amazing asset to the Brighton team. Also, Paula at Loganholme should be commended on her support throughout our colours process so far. Thanks Brighton, we’ve never second guess our decision to build with you. Your product is quality but even more so your team is!

Customer Service
Timeliness
Transparency
Build StagePre-Construction

Thank you for building the best Retirement Village in Queensland!!

Anthony Wright and Matt Campbell were the Brighton lads at Elements. They were managed by Rick Morgan from HQ. Brighton was the 4th and final builder in a 9 year build and they were by far the best and most conscientious of the lot. The trades who contributed to our beautiful homes were respectful and mindful of our residents. During the 3 odd year relationship, we had a very trusting and solution-oriented relationship, which goes a long way in managing the occasional issue that arises. Actual versus contract costs were within a 2% tolerance. Attached are images of the Elements Clubhouse, which was completed in just 7 months.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateNovember 2018

Possibly our best home build ever

From our first walk through the display home we could see the quality of a Brighton Home and chose to build with a steel frame construction. The budget blew out due to soil, wind rating and council overlays where those costs could have gone back into the overall home. However we know that we have a structurally sound home and that was more important than high end fitout. Building supervisor Kris Stephens kept in regular contact with the build progress and his team of tradespeople were exceptional and we thank them all for the quality of workmanship performed on our home. Unfortunately we have had an issue with the external plumbing going to waste in the yard instead of the rain water tanks. This has been rectified within first week of moving in but waiting for rain to test if the water will be collected for house use. Hopefully this is our forever home now but if we were to ever build again would definitely build another Brighton Home. Would I recommend to others - you bet!

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateApril 2019
1 comment
Hi Peter and Debra, thank you for taking the time to provide your feedback about your Brighton building experience, we have passed on your lovely feedback to the team, in particular Kris, who was so pleased to read this! Congratulations on your new Brighton home, we hope you enjoy every minute in your new home!

Thanks for helping us choose the right house

We worked with Bobby Hetherton to choose and modify the design for our new home.
It was a pleasure working with Bobby - he never hurried us and was happy to listen to our list of wants/needs.
Even when it came to making some changes he was patient and full of ideas to help us along.
Even after the decision has been made and we are now working with the team at the My Choice studio Bobby goes out of his way to keep in touch and loves to hear about the choices we’ve made.
We would recommend anyone considering building to visit Bobby at the Brighton Homes display at the Aura display villages.

Build StagePre-Construction
1 comment
Hi Tracey, thank you so much for the lovely feedback about Bobby, he so enjoys helping his Customer's create the home of their dreams and supporting them along the way. We can't wait to see your new Brighton home!

Amazing

Brighton was Seamless and easy, online portal was amazing. Any obstacles that arose my contract coordinator Liam Ringuet answered every question I had and quickly. Kristin Stephan's - Site Coordinator was understanding and helpfull with regularly contacting me to give me updates.
We had some cleanup issues however once we informed Liam, he was out on site getting things done getting the issue fixed that day. After colour selections, rock breaking on site at the beginning we did'nt blow our budget.Our house is beautiful and exactly what we invisioned, the workmanship impeccable, the help and support fantastic. I would choose Brighton again in a heart beat.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateApril 2019
1 comment
Hi Tristan, thank you for your detailed feedback about your Brighton building experience, Liam and Kris were delighted to receive your feedback. Congratulations on your new Brighton Home! We'd love to see photos if you have time to share them too! Cheers from the Brighton team

Great start to what will be a fantastic new home!!

We are in pre- construction now & can't thank everyone at Brighton Homes enough. It has been an amazing journey so far thanks to all the help & patience of Sarah, Julie, Linda, Kristy, Georgia & Jelena. Special mention must got to Paula, our Project Coordinator, who has been super fantastic. We can't wait for building to commence.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Hi Tom and Jennie, Thank you so much for your lovely feedback about the team, we're so pleased you are starting your building journey with us! We can't wait to see your fab new Brighton Home come to life! Don't forget to keep us updated!

Great Service From the Team at Brighton - Job No 500682

We are in the final stages of Pre-Construction for our new Brighton home and want to take the opportunity to thank two staff at the Logan office. Paula Jonson is our Project Coordinator and she has been an absolute pleasure to work with. She is super efficient and very knowledgeable and we enjoyed her sense of humour. Linda Sheather is the Interior Design Consultant with responsibility for all our electrical fitout. Linda made this complex task easy for us and displayed a very professional approach to her work. Both Paula and Linda are real assets to Brighton.

Customer Service
Build StagePre-Construction
1 comment
Hi Ken and Jan, thank you so much for your lovely feedback about Paula and Linda, they both love helping Brighton customers create the home of their dreams!

500711 - Helping us with the tough decisions

After 2 open studio appointments with Julie and the team at Loganholme, Barry & I spent a day last week with Julie going through our colour selections.

It was a great day which was made so much easier by Julie and her guiding hand.

At our 1st open studio appointment Julie sent me away with some homework to set up a Pintrest account and start saving kitchen & interior images that we liked. This was the best advice we could have been given - from those images Julie was able to advise & guide us. We are so happy with our final selections and cannot wait to see our finished home.

Thanks so much Julie - you made a huge task seem easy. We couldn’t have done it without you.

Customer Service
Build StagePre-Construction
1 comment
Hi Tracey, we're so pleased you have had such a fun and exciting experience so far creating your Brighton Home, Julie loves helping her Brighton customers envisage the homes of their dreams! We can't wait to see the finished result!

Colour selection appointment

Both my husband and I can’t thank Julie at Brighton Homes Loganholme enough for guiding us through the massive selection process to what I am sure is going to be an amazing home.
Julie could not possibly have been more attentive and knowledgeable if she tried this made for a very pleasant experience on what was a very long appointment.

Once again than you heaps Julie real really appreciate everything you did for us .
Frank and Christine

Customer Service
Site Admin
Build StagePre-Construction
1 comment
Hi Christine, thank you and Frank, for the lovely feedback about Julie, she was so excited to read your feedback, she just loves helping her customers with the colour selections for their new homes!

Awesome team!

We have just completed our Colour Selections for our new home in northern Brisbane. We have been super impressed by the entire Brighton Homes team - their design & colour expertise and technical assistance has been amazing. We have made a few trips to Brighton Homes' Open Studio which has really helped us refine our ideas and ensure we get the outcome we are seeking. Its been an invaluable process and has helped to make the final Colour Selections appointment really easy as most of the hard work and choices were already done. Jelena, Georgia and Linda have been awesome throughout and their expertise has been invaluable to us! Looking forward to the next phase of our build!

Customer Service
Build StagePre-Construction
Construction End DateApril 2020
1 comment
Hi SB and GB, thank you for taking the time to provide your feedback about our Brighton team, they were all so pleased to read your comments! We can't wait to see your new Brighton Home come to life!

Amazing Results

We are so pleased with our Building Supervisor Kris Stephens, he did a great job in organising for our acreage house to be built at New Beith. We did not feel stressed at all during the build and the quality and progress of the build is better than we anticipated. We cant wait to move into our finished house in the next couple of weeks.

Customer Service
Build StagePost-Construction
Construction End DateMarch 2019
2 comments
How exciting Caroline! Thank you so much for the lovely feedback about Kris, we will pass this onto him. We can't wait to see your new Brighton Home too, don't forget to share some photo's!No problem.. not sure how to share pictures on here though

Customer Service = Confidence

We are yet to begin our build, but so far we couldn't have made it through this process without June Matthews. Her guidance and knowledge of the entire process has given my partner and I great confidence towards building our first home. Can not wait to see the finished result

Build StagePre-Construction
1 comment
Hi L Simpson, that's so great to hear, June is a real treasure and loves helping her Customer's create their new Brighton Homes. We can't wait to see your new Brighton home come to life too!

Excellence in Customer Service

We have been working with Building and Design Consultant Ryan at Brighton Homes based in the Display Village at Killara Qld.
Ryan has provided us with excellent customer service, going above and beyond our expectations and where nothing was too much trouble. Ryan ensured he listened to our needs and followed up on every query we had. We never felt rushed or that we were just a number.
Knowledge of the products for the build was second to none, and if Ryan didn't have the answer straight away he would get back to us in a timely manner.
The communication between us was excellent. We were not left waiting or wondering with regards to quote's and queries. Ryan was able to offer ideas and alternatives of things we hadn't thought about too.
It was good to know there was quality control between all parties by way of cross checking everything before providing information to us, which in turn gave us confidence with regards to attention to detail.
It is due to Ryan's exceptional customer service that made our decision easy to build with Brighton Homes. We are looking forward to the next stage of the building process to build our dream home The Lentara 27.

Customer Service
Site Admin
Build StagePre-Construction
1 comment
Hi Doug and Julie, thank you for the great feedback about Ryan, we're so glad he provided you with such excellent customer service! We love the Lentara 27, it's such a beautiful home. We can't wait to watch your new Brighton Home come to life, Cheers from the Brighton team

Great experience Pre-construction

Choosing Brighton Homes was an easy decision for us. In the display homes, the finishes far surpassed other builders display homes and the standard inclusions were great. Choosing our home design was easy and we felt informed throughout the entire beginning process. Having the online portal is a great way to keep up to date with the process of the phases and also to find any extra information. Our building Consultant Liam is great, honest and easy to communicate with.
We were offered to have a couple of hours at My Choice after our plans meeting which was the best thing we could have done. After 2 hours, we had chosen our exterior and some interior finishes. The following week we met with Jelena at My Choice and had a fantastic, stress free day deciding on all our house finishes. She understood our design style, offered great ideas and was able to work with us to design a house that we cannot wait to build!

Customer Service
Timeliness
Build StagePre-Construction
1 comment
Hi Stephanie, thank you so much for taking the time to provide your feedback on your experience so far with us. We are so glad you have been so well informed and the team has been so supportive, especially Liam. We have passed on your lovely feedback to the team also,, who were delighted. We can't wait for you to 'let life in' to your new home! Cheers from the team at Brighton

Amazing service & great selections

My husband and I are currently in the pre-construction stage of our build but have had such a wonderful experience so far! Everybody we have met so far has been so helpful and lovely including our sales consultant Bobby Hetherton, contract coordinator Liam Ringuet, and the ladies from the MyChoice Design Studio Julie Gorton and Linda Sheather. We had the best time at the MyChoice Design Studio and although daunting and overwhelming at first (especially as first home buyers/builders), Julie and Linda helped make this an easy and enjoyable experience! We are so happy with the choices and finishes available to us and cannot wait to see the finished product. We would definitely recommend Brighton Homes!

Customer Service
Build StagePre-Construction
Construction End DateOctober 2019
1 comment
Hi Taylor, so happy you and your husband have had such a wonderful experience and the team have been so helpful. The MyChoice Design Studio is so much fun! Choosing the colours for your new home really makes it so more real! We can't wait to see your new Brighton Home come to life! Cheers from the Brighton team!

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Questions & Answers

May I know all the stages/steps of the build process with an approximate timelines for each stage after paying the initial deposit.
2 answers
Hi Sajeewa, there is 8 stages to the build process and depending on the size and location on your build, the time frames can differ. We have the Site start, Base stage, Frame stage, Enclosed Stage, Fixing Stage, Practical Completion, Handover and finally the Brighton Cares warranty process. Here at Brighton Homes we welcome you to call or drop into our displays to answer any questions you have in regards to building with us.Hi Brad, Thanks for your response. We have already made the initial payment/deposit and have select the Brighton as our home builder. Today we received the price list for the Electrical items. The prices on the price list are very much overpriced, for some items prices are more than the double the retail prices. For example: According to the Price List ‘Futura 132cm White ceiling fan only (210860)’ - $415.00, but the online price on the Beacon website for the same item is $136.08. Will you be able to let us know why there is so much of a price variance between your price list and retail prices. Regards, Sajeewa.

What is the defect warranty timeframe with Brighton?
1 answer
Hi Bhabha66, thanks for the question! Our warranty timeframes vary depending on which aspect of the build it is in relation to e.g. appliances, structural etc. In regards to the Defect Period for Brighton Homes, it is 12 months and that covers warranty for most of the minor defects / repairs from Practical Completion. If you have further questions around this we suggest you email our Service and Warranty Team who will be more than happy to help at serviceandwarranty@brightonhomes.net.au

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