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Brighton Homes
4.9 from 820 reviews · View Statistics
See the Best Project Home Builders in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Brighton Homes

Pros

Helpful, patient staff
Easy colour selections
Smooth and hassle-free process

Reviews

  • Build Stage
  • Customer Service
    4.9 (710)
  • Site Admin
    4.9 (352)
  • Timeliness
    4.8 (484)
  • Structural Integrity
    4.9 (223)
  • Plumbing & Waterproofing
    4.9 (197)
  • Electrical & Lighting
    4.9 (229)
  • Flooring
    4.8 (218)
  • Transparency
    4.8 (564)
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Reviewer Photos & Videos

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Alok G.
Alok G.Darling Downs, QLD
  • Verified

Personalised, detailed and friendly open studio appointments.

published

Me and my wife attended 4 sessions with project coordinator Paula Jonson and 3 interior designers- Jessica Ainsworth, Jane Hoffman and Kendyl Jordon working at My Studio at Brighton homes. We were treated very professionaly with a personal touch. We were guided for selection with valuable advice from time to time. We were given ample opportunity to ask questions and explore various options. We are very impressed with overall service and individual efforts. Last but not the least, Kyra charmed us by her hospitality and regular supplies of tea and coffee during our exhaustive appointments.

Customer Service
5/5
Site Admin
5/5
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Janine S.
Janine S.South East Queensland, QLD
  • Verified

Excellent Colour Selections Day!

published

We had an amazing day with Mariah at the My Choice Studio. What we thought was going to be a really stressful day given we had little idea on colors and trying to visualise the end product we were actually dreading it.
Mariah made us feel very comfortable from the beginning. She got to know what we liked and what "look" we were trying to achieve probably before we did! She was patient and explained everything clearly when we were not quite sure and most importantly guided us through the some of the harder decisions.
The day went by too fast but we feel we achieved what we needed to do and look forward to seeing the end result!

Customer Service
5/5
Incentivised Review No
Build StagePre-Construction
Brighton Homes
Brighton HomesBrighton HomesSend a private message
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thilini m.
thilini m.South East Queensland, QLD
  • 4 reviews
  • 3 likes
  • Verified

Every customer deserves to get a project coordinator like Alana McKinnon.

published

Alana McKinnon is absolutely an asset to Brighton homes. We initially had some difficulties with few PCs specially around poor communication. Alana was our third PC. Brighton had listened to us and provided a great resource. Alana is professional. Her communication is the best we had experienced. She gives us right update and move us to the right direction. She respects our enquiries and response to it with proper guidance. I highly recommend her as PC. Thank you Alana. Hope Brighton will continue to provide quality support like Alana in our future building journey.

Customer Service
5/5
Transparency
5/5
Brighton Homes
Brighton HomesBrighton HomesSend a private message

Hi Thilini,
Thanks for your 5 star review! We are so pleased to read about your experience with Alana and the expert communication and professionalism she has provided.
Thanks,
Brighton Homes

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  • Verified

Best decision

published

Brighton team has been wonderful right from the first engagement and customizing the archietcture of the home to suit our personal preferences. Andrew remained patient and supported us at each step of teh drawing phase and made the contract signing so transparent and simple. After the journey started from paper to home, each and every step has been clear, correct and completely transparent - the diligence from Brighton teams has made this process such a smooth and enjoyable ride despite the pandemic issues at hand, would highly recommend Brighton Team for building one's dream home. Special call outs to Andrew, Sarah, Kyle & Maty - pure bliss to work with this team.

Customer Service
5/5
Site Admin
5/5
Brighton Homes
Brighton HomesBrighton HomesSend a private message
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  • Verified

5 stars for my design studio!

published

Samantha was so great when it came to pick our colors. She was very informative and her expertise in interior design is second to none.
What I thought was going to be a stressful day turned out to be really fun and exciting. We can’t wait to see what our finished house will look like

Customer Service
5/5
Transparency
5/5
Brighton Homes
Brighton HomesBrighton HomesSend a private message
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  • Verified

Great support

published

Big words of thanks to all staff of MyChoice Studio and especially Samantha who provided professional advice and support throughout our colour selection meeting. It was extremally beneficial to have an expert who supported us, explained things we did not understand, offered different options and helped take some difficult decisions. We highly appreciate the support we received from the Interior Design Consultant on the day.

Customer Service
5/5
Site Admin
5/5
Brighton Homes
Brighton HomesBrighton HomesSend a private message

Hi Iryna,
Thanks for your 5 star review! We are so pleased to read about the experience and expert advice given from Samantha in the MyChoice Design Studio.
Thanks,
Brighton Homes

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GORILLA
GORILLA
  • 2 reviews
  • 1 like
  • Verified

Site Supervisor Greg Holder is Amazing

published

Greg Holder did a sensation job as the Site Supervisor, kept the build going - even through the floods and really knows how to manage people. His communication was excellent, I received a text every Friday without fail and Greg was a consummate professional in every aspect. I really appreciated him organising for the driveway to be installed before handover and also accommodating Angelo from Brisbane Building Inspections at the Practical Completion Inspection. He offered practical advice that made the whole process very achievable. I can't thank Greg enough for his efforts to build me a fantastic home. And finally, he is just a really lovely chap who is always happy to chat!!

Customer Service
5/5
Site Admin
5/5
Brighton Homes
Brighton HomesBrighton HomesSend a private message
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KLW74
KLW74Brisbane
  • 2 reviews
  • 2 likes
  • Verified

Home Sweet Home

published
Customer Service
5/5
Timeliness
5/5
Brighton Homes
Brighton HomesBrighton HomesSend a private message
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Sham
ShamSouth East Queensland, QLD
  • Verified

Electrical Appointment

published

Aaron Blancato has been amazing during our electrical appointment, helpful, kind and a person with positive attitude who made our selection very easy and guided us through so well. We were so confused prior to our Appt, he explained every bit so clearly that we have been able to choose what we wanted in our home

Customer Service
5/5
Site Admin
5/5
Brighton Homes
Brighton HomesBrighton HomesSend a private message

Hi Sham,
Thanks for your 5 star review! We are so pleased to read about your electrical appointment with Aaron and are so pleased he could easily guide you through your time in the MyChoice Studio.
Thanks,
Brighton Homes

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Project Home Builders

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Toni M
Toni MSouth East Queensland, QLD
  • Verified

Exceeding our expectations at every stage

published
Customer Service
5/5
Timeliness
5/5
Brighton Homes
Brighton HomesBrighton HomesSend a private message

Hi Toni,
Thanks for your 5 star review! We are so pleased to read about your experience with our preconstruction team! We have passed on the excellent feedback.
All the best,
Brighton Homes

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Remi
RemiSouth East Queensland, QLD
  • Verified

Excellent Customer service with Patience and Professionalism!!

published

100% satisfaction with pre- build journey
from Brighton’s Display home to completion of pre-build.
Alana , our Project coordinator is simply the best -Respectful, empathetic, emotionally intelligent and moreover , delivered the best customer service with professionalism and patience!!
Transparency and quick response to email’s reflects Brighton’s exceptional customer service !
Overall , the best service we received !!

Customer Service
5/5
Transparency
5/5
Brighton Homes
Brighton HomesBrighton HomesSend a private message
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Jahan
JahanSouth East Queensland, QLD
  • 2 reviews
  • 2 likes
  • Verified

Every step has been amazing

published

We've just finished our last appointment (electrical) with our consultant, Jessica. She made the appointment so easy and stress-free. Going in, I wasn't 100% confident in knowing exactly how my choices would turn out and was stressed about making the right decisions. Jessica guided us through the process and made the appointment quite fun and just added to our overall experience.

Customer Service
5/5
Transparency
5/5
Brighton Homes
Brighton HomesBrighton HomesSend a private message

Hi Jahan,
Thanks for your 5 star review! We are so pleased to read that Jessica was able to provider her expert advice and guide you through your electrical appointment.
Thanks,
Brighton Homes

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Project Home Builders

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Erin E.
Erin E.South East Queensland, QLD
  • Verified

We made the construction list

published

One year ago we signed a contract with Brighton Homes to build our dream house. We were assigned a wonderful PC Alana who has been the most understanding, accomodating and friendly person. She has answered all of our questions with no hesitation. No question seemed annoying to her. Her communication was always on point and always responded promptly to my many emails.
Our whole experience with Brighton Homes in the past year has been amazing. From signing the contract to selections, to electrical to getting onto the construction list. I would recommend anyone to build with Brighton Homes

Customer Service
5/5
Timeliness
5/5
Brighton Homes
Brighton HomesBrighton HomesSend a private message

Hi Erin,
Thank you so much for your 5 star review of your preconstruction experience! Congrats on making the construction list - exciting times ahead!!
Thanks,
Brighton Homes

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Juliette and James
Juliette and JamesSouth East Queensland, QLD
  • Verified

Very happy so far!

published

We have just completed our final colour selection day. For something that could have been a stressful process, the Brighton team made it easy! We had 3 open studio appointments before our full colour selection day and all the design consultants were extremely helpful. A special big thanks to Samantha and Steph who were very knowledgeable and had great insight which made our decision making much easier. We are very much looking forward to the next stage!

Customer Service
5/5
Incentivised Review No
Build StagePre-Construction
Brighton Homes
Brighton HomesBrighton HomesSend a private message

Hi Juliette and James,
Thank you for your 5 star review! We are so pleased to read about your experience with our team in the MyChoice Design Studio.
Thanks,
Brighton Homes

Similar opinion? Write a review on ProductReview.com.au!
anisha.alluri14
anisha.alluri14South East Queensland, QLD
  • 2 reviews
  • 1 like
  • Verified

Great Colour Selection Experience

published

We've just finished our colour selection appointment with Brighton Homes and we're very happy with our experience. The booking process for Open Studios was easy and having 4 appointments prior to our final selections prepared us well. Our interior design consultant, Linda Sheather, helped us when were were stuck in decision making and her attention to detail, her ability to understand our vision and her insights/knowledge played a key role in our final selections. All the consultants worked with our budget and highlighted not only what would look good but what would be practically appealing in our future home. We're very excited to see how it all pans out in the end and we can't wait for the next stages.

Customer Service
5/5
Site Admin
4/5
Brighton Homes
Brighton HomesBrighton HomesSend a private message
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Questions & Answers

Trevor
Trevorasked

Your company recently completed a new build here in Banksia Beach but unfortuantily during construction 2 panels of the COLOURBOND boundary fence between your build & our property were damaged during construction. We were advised by you, that you acknowlidged the damage & would be replacing the panels, just wondering when this will be completed. Regards Trevor

2 answers
Brighton Homes
Brighton HomesBrighton HomesSend a private message

Hi Trevor,
We are sorry to read about this. We have direct messaged you to gain more information so that we can resolve this.
Thanks,
Brighton Homes

Ama
Ama

As soon as been report it.

David C.
David C.asked

Dear Sir.
We have a section which is going to be build for new house in gold coast. Pls would some body of your company contacts me for brief meeting to give us advice for it? and quotation?
Look forward to your prompt response.
Best regards. David
[Contact Details Removed]

1 answer
Brighton Homes
Brighton HomesBrighton HomesSend a private message

Hi David,
Thanks for your message. We have passed this onto one of our Building and Design Consultants. They will be in touch.
Thanks,
Brighton Homes

Danielle
Danielleasked

How long roughly does the build take?

1 answer
Brighton Homes
Brighton HomesBrighton HomesSend a private message
See all Brighton Homes questions

Get an answer from our members and Brighton Homes representatives

Details

About Brighton Homes' services

Home designs

You can browse home designs online, including 3-bedroom, 4-bedroom, and 5-bedroom homes, in the option of single storey and double storey homes. There are also acreage home designs near the coast or countryside, and narrow block home designs.

Home & Land Packages

Home and land packages are available in North Brisbane, South Brisbane, West Brisbane, Gold Coast and Sunshine Coast. Display homes are ready for browsing in all of these areas, except South Brisbane.

Home & Land Packages include ‘Ready by Brighton,’ which includes a newly-built home along with a block of land, terrace townhouses, and display homes for sale.

Interior design

Brighton Homes is also partnered with MyChoice Design Studio, which matches homeowners-to-be with qualified interior designers. There’s a Digital Walkthrough and a physical open studio, which allows householders to browse the range of products, materials and electricals for their new home in person.

Finance

MyChoice Home Loans is a finance service that partners with Brighton Homes. It helps new householders find the right loan for them.

Points of praise

The staff at Brighton Homes, including project coordinators, are skilled at making the home building process a smooth one. Designing a home from scratch can be an overwhelming process, but staff were patient and helpful every step of the way. This included during colour selections at the Design Studio, through to the post-construction aftercare phase.

Issues were rarely experienced, but when they were they were handled with care and rectified quickly by Brighton Homes staff members.

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