Australia Post Comprehensive Car Insurance

Painful experience – Takes 2 days minimum to respond to emails. Replies without actually reading the emails. Then after over a week informs me that there will be changes to my policy and cost to do what I asked when that was the whole point of the first email and what I asked them to quote me. So unhelpful and I will go elsewhere even if I pay more. Not recommended. Show details

I do not recommend Budget Direct. Very disappointed – In over 2 years with Budget Direct, it's the first time that I made a claim and I'm having a terrible experience. I'm extremely disappointed and I need a solution for that asap. I've raised a complaint and they said the time for a resolution can go up to 30 days. I'm paying for a hired car from my pocket and I need a solution for this matter asap.… Read more

   On 7/08 I had an incident with my car and my tyre got damaged. I called the roadside assistance and the driver from road assistance replaced a tyre with my spare tire and he recommended get a towing truck because it was not safe to drive because the suspension might be damaged. The towing truck driver delivered my car to Unit 3 / 23-25 Kabi Circuit , Deception Bay.   When I hired budget direct, I hired with the option of hired car because I need my car for my day by day activities including work. The claim is taking a while to be approved and because it is not approved I am paying a hired car from my pocket and it's charging day by day on my credit card. My credit card is about to go over the limit. I called the insurance today and they said the claim is not approved because my policy does not cover that. I fully disagree. My tire got destroyed in an accident . And I am paying insurance for this type of situation.

Parasites – I have been with them for 1 year, made no claims. I got my renewal notice today, they want to raise my premium by 30%. This is for an insurer that doesn't even have a website I can login to, or an app. Absolute trash. Show details

Good for nothing – Its more than 40 days since we cancelled our insurance and haven't received the money back yet (approx $450). Initially I was told I would receive cheque by Post within 15 days of cancellation. Never happened and no trace of it and no tracking number, nothing. I have been following since then. Response is different every time and it ends up with some Senior person would call which never happens. Show details

No customer service – I am the victim of an Aus Post (qbe) insured driver who crashed into my parked car. I have been trying for a week to speak with the right department, I’ve called 3 times to be met with 40min + wait times, so requested a call back, have also sent 3 emails - no one is responding. Just awful customer service, but I’m guessing I’d get straight through to the sales team Show details

Rip off and shameless insurer, exhorbitantly expensive – Rip off and shameless insurer, exhorbitantly expensive. Their quote is insanely more expensive than a monor insurer like PD. Would urge AP to close this operation promptly and specilise in selling postage stamps & scratchies. Show details

shocking phone service – Buyer beware they are very hard to get hold of on the phone if you need any help Show details

worst car insurance ever – I have been with aust post insurance short period of time a few weeks ago made a claim due to losing control of my car car has been written off called a tow truck car was at their depot for over a week claims called me asked where the car was gave them the number the same night I made a claim then they said the car would go to smash repair ended… Read more

up at car auction I was calling them constantly asking what is going on it's been now 4 weeks im now under investigation due to another car being written off due to flood damaged investigator was very intimidating started touching my phone without permission stressed me out I ended up in tears worst insurance company claims department are useless I will take this further if I could rate them with a no star I would please beware of Australia post insurance dont waste your money

Don't sign up even if they give it for free, Worst insurance experience – I was on a comprehensive insurance, had an accident. They weren't able to justify it was other party fault. Provided all the documents. No communication for 4 months and later they closed the case. I have been calling them for an update, in the end they said both the parties will pay their access, they put my rating down to 3 No Claim discount. Pathetic. Show details

Worst insurance experience of my life – After 33 years of being a rating 1 driver i was treated like a disobedient teenager over a$250 claim. It was easier and cheaper to settle the matter privately. Have cancelled my policy .  Show details

Dodgy and arrogant – Both of my cars have been comprehensively insured with Australia Post for five years or so. Made on claim in March 2020 where it was deemed to be our fault - paid excess and got my car fixed. Just last week received my renewal notice and insurance on both cars went up. One car by around $400 a year and another car by $250 or so. I rand to find… Read more

out why when I have rating 1 why my premium increased so much. The representative of the company gave me general excuses like global warming and other factors. When I pressed she got very upset and told me "this is an offer from us, you can go somewhere if you do not like". Arrogance at its best. What can I say Australia Post you are one of a kind in transparency, customer services and customer loyalty.