??!

Reviews

Review distribution

5 star
11
4 star
2
3 star
1
2 star
2
1 star
24

Vladimir T.

Vladimir T.

  • 2 reviews
  • 1 like

Stressful experience

published

I did no have to go through so much stress to prove that I did not have to pay my excess
Plate number, name,claim number of the other person was provided ,still was not enough for post insurance company!?
It was admitted by another side fault, still was not enough
I had to go through so much stress to prove something I did not have to do !!
They demanded for me to pay excess ,or would not release my car from repair shop.
In the end I won!
But warn anyone to deal with them!!

Customer Service
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateAugust 2019
Claim ApprovedYes
See all answers
1 comment
Australia Post
Priscila L.Australia Post

John

JohnGreater Melbourne (Metropolitan), VIC

Terrible follow up service and customer care

published

Had the worst customer service experience I’ve ever had. My car Is still being repaired after almost 4 weeks. No communication from insurance company or repairers, I’ve had to chase them over and over again. Having used my 2 week hire car option, I switched to my own hire care for 4 days. Only to be delayed yet again, upon which I was told but the repairer that the insurer would cover the cost of extending my hire car. Only to discover that my credit card had been charge for the extension. When I raised this with insurance company they denied it, repairer denied this also. Car repair was then extended for another week and guess what then another. Still with me chasing them. Horrible horrible customer care.

Value for Money
Customer Service
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateMay 2019
Claim ApprovedYes
See all answers
1 comment
Australia Post
Sami M.Australia Post
Sam

SamGreater Melbourne (Outer), VIC

  • 3 reviews

Excellent Service by the claims department

published

The claim was lodged in March 2019 last week. Few things which is good
1) Very easy to lodge the claim
2) It was placed to the repairer very quickly
3) Repairer took around 7 to 8 days to complete the work on time doing good work
4) I asked for towing the vehicle back to my house and the insurance took care of it very well

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateMarch 2019
Claim ApprovedYes
1 comment
Australia Post
Sami M.Australia Post

Disgraceful Behaviour

published
Insurance claim madeNo
2 comments
Australia Post
Australia P.Australia Post
Chris
Chris

Son le

Son leNgunnawal 2913, ACT

  • 7 reviews
  • 9 likes
  • Verified customer

Please aware of this travel insurance

published

Had Very bad experience about travel insurance, i bought travel insurance for whole family, had sick while oversea, doctor treatment and fee cost about $1000 but they did not let me claim even im keep all receipt and had doctor certificate filled in by Australian doctor. They stated that i had that kind of ill 8 months ago ( did visited doctor and every thing was normal ) and at this travel, i should get cover by medicare which is not included. So what is the point of buying this kind insurance. Just tried to get money of people.
Ps: I'm an (...), I bought insurance with them just because of trust and they had advertised at my work and they still treated me like this, i wonder ???

Insurance claim madeYes
1 comment
Australia Post
Australia P.Australia Post

davo1966

davo1966

  • 2 reviews
  • 3 likes

Very Unsure customer

published
Insurance claim madeNo
1 comment
Australia Post
Australia P.Australia Post

Gazelle

GazelleSydney

  • 3 reviews

Happy

published

Don’t have any issues, easy to communicate, good customer service, will use them again next year, they not trying to sell anything you don’t need

Insurance claim madeNo
1 comment
Australia Post
Australia P.Australia Post

Hell in service of auspost insurance....

published

At the time of policy , they said we will cover non listed driver with 600$ excess ( extra) .. but now they refused to cover ... if any one borrows my car for 10 mins. I should list the driver first ......
Crap services the auspost.
Drive your car witout insurace . Rather than aus post insurance ......

Insurance claim madeNo
1 comment
Australia Post
Australia P.Australia Post

Insurance is useless when they make it just about impossible to make a Claim

published
Insurance claim madeNo
1 comment
Australia Post
Australia P.Australia Post
Grant

Grant

  • 2 reviews
  • 1 like

Stay well away, Use hidden clauses to get more money out of you

published

I went to cancel my car insurance policy since I bought a new car and they decided to charge me a cancellation fee, claiming it is written in one of the policy clauses, even though its never explained to you when you start up the policy, they tried to blackmail me with the "hey if you sign your new car up with us we wont charge you the cancellation fee"
at the end of the conversation they just basically extorted me with a cancellation payment due the next day since they so rudely and dishonestly hid it in a clause. STAY WELL AWAY

Insurance claim madeNo
2 comments
Australia Post
Australia P.Australia Post
Grant
Grant

Yeah, crying all the way to the bank.


Sam.p

Sam.p

  • 2 reviews
  • 4 likes
  • Verified customer

Thieves

published

I bought a monthly policy for my car and rang up to cancel it. When I asked if I would be reimbursed for the unused portion they said we only refund on annual payments, even though I had just paid $90. Not only that but they have the audacity to charge a $40 cancellation fee!!! I would not recommend Australia Post to my worst enemy! Absolute thieves!

Insurance claim madeNo
1 comment
Australia Post
Australia P.Australia Post

Mattym21

Mattym21Central Highlands and Goldfields, VIC

  • Verified customer

Left in the lurch with no answers.

published

Not at fault claim. Dropped my car off to panel beater so an assessor can also assess the damage. Was told a 5 day waiting period. 2 weeks later, numerous calls, I’ve now had to give the hire car back and now don’t have a car nor an answer yet on Car that’s still in the shop. With a young family and no way of getting to work what do I do?? Very very disappointed

Insurance claim madeYes
1 comment
Australia Post
Australia P.Australia Post

Rohan

RohanMelbourne

  • 6 reviews
  • 2 likes

Dissapointing

published

I started quote for car insurance with Australia post, submitted my maximum details and received the quote for 400AUD annually. After having this cheaper insurance quote from Australia post, I cancelled my existing policy in order to opt the policy offered by Australia Post. When I continued with that quote and tried to purchase the policy, It asked for my license whether its foreign or Australian. I was denied insurance stating that "due to underwriting criteria we are unable to provide you insurance with current quote" the obvious reason was that my license was foreign. So basically I got rejected to have an insurance from Australia post and now since I cancelled my existing policy, I'm standing nowhere. Very Dissapointed.

Insurance claim madeNo
1 comment
Australia Post
Australia P.Australia Post

beezee

beezeeSouth East Queensland, QLD

  • 37 reviews
  • 8 likes

Bait advertising and quoting. Waste of my time.

published
Insurance claim madeNo
1 comment
Australia Post
Australia P.Australia Post

I appreciate you sharing your feedback beezee and I'll ensure this is passed onto the relevant product managers for their reference.

Roxy

HonestReviewer

HonestReviewerSydney Surrounds, NSW

  • 2 reviews
  • 3 likes

Pathetic insurance company!

published

I can see why there are so many negative reviews about this company. I decided to leave them after 6 months due to these negative reviews, and they said they would have to charge me a $40 cancellation fee. This has never happened to me in 30 years of paying for vehicle insurance. Don't bother signing up with this pathetic company, you'll just be wasting your hard earned money :/

Insurance claim madeNo
1 comment
Australia Post
Australia P.Australia Post
Steve

Steve

  • 2 reviews
  • 9 likes

Rubbish. Avoid

published

Signed up with aus post car insurance. Insurance was cancelled 1 week later (due to not showing no claims proof) and i was not informed. Money was kept and only refunded months later when i called to complain after realising my insurance was cancelled. Useless!

Insurance claim madeNo
1 comment
Australia Post
Australia P.Australia Post

PPO

PPOMelbourne

Long and Tiring Experience

published

It's true you don't know what the insurance company is like until you make a claim. Once a claim is made all contacts are to be with the assessor, if escalated then it will be their manager. If they don't respond then you are stuck, no one else in the WHOLE company can assist apart from that assigned person. What take days turn into weeks and many wasted phone calls still get you nowhere. Calling customer service is a waste of time. Still not resolved.

Insurance claim madeYes
2 comments
PPO
PPO
Australia Post
Australia P.Australia Post

Policy query and monthly pyt schedule query

published

I have just finished my query over the phone with Ester. She was very helpful and sorted out all my issues. Very satisfied. However, I have just read the reviews below and am now nervous of my choice of Car insurer.

Insurance claim madeNo
1 comment
Australia Post
Australia P.Australia Post

Unhappy1045

Unhappy1045AU

  • 12 reviews
  • 28 likes

Not Australia Post

published

This is Budget Insurance not Australian Post insurance. This is very sneaky promotion Budget Insurance as Australian Post. Budget Insurance will direct debit your credit card every year, it is difficult to to get away from budget insurance there customer service isn't very helpful.

Insurance claim madeNo
2 comments
Australia Post
Australia P.Australia Post
Unhappy1045
Unhappy1045

Why look at your web site when I get directed to Western Underwriters insurance then to Budget Direct insurance. You have brought Australian Post down into the gutter. What a shame !


Excellent service

published

Very happy with the service and price
I spoke with a lady named Robin based on the Sunshine Coast
She was very helpful and went out of her way to ensure a smooth transition form my old insurance company to Aust post her professionalism was something I'm not used to dealing with other companies, An asset to your company
Thanks Dean

Insurance claim madeNo
1 comment
Australia Post
Australia P.Australia Post

Thanks so much for sharing Dean :)

Roxy


Page 1 of 2

Questions & Answers

Abbey M.

Abbey M.asked

Hi, I am moving overseas and currently pay month to month for my car insurance. I need to cancel my policy before I leave. Will I be charged for the remainder of my policy? Is there a cancellation fee?

1 answer
Australia Post
Priscila L.Australia Post

Hi Abbey,

Recommend calling our team on 1300 885 996, they will be able to assist you with your questions :)

Priscila


Peter

Peterasked

Who do you use for your optional roadside assistance?

1 answer
Australia Post
Australia P.Australia Post

Hi Peter,

You'd be best to give our insurance support team a call on 1300 858 747 (Monday to Friday 8am-8pm EST, Saturday 8am-5pm EST).

Roxy


robby

robbyasked

do you take in store payments?

1 answer
Australia Post
Australia P.Australia Post

Hi robby,

Apologies for the delayed reply, I'm afraid we wouldn't take payments in store, you can give customer service a call on 1300 858 747 for more information.

Roxy


Get an answer from our members and Australia Post representatives

Details

Australia Post Gold Comprehensive Car Insurance

Australia Post Gold Comprehensive Car Insurance

0.0
(0)
Australia Post 3rd Party Fire & Theft Car Insurance

Australia Post 3rd Party Fire & Theft Car Insurance

0.0
(0)
Australia Post 3rd Party Property Car Insurance

Australia Post 3rd Party Property Car Insurance

0.0
(0)
CategoryRoadside Assistance and Car InsuranceRoadside Assistance and Car InsuranceRoadside Assistance and Car Insurance
Contact Number 13 767813 767813 7678
24-Hour Phone Contact NoNoNo
Online Live Chat YesYesYes
Other Insurance Types Offered Home and Contents, Pet and TravelHome and Contents, Pet and TravelHome and Contents, Pet and Travel
Coverage TypeComprehensiveThird Party, Fire and TheftThird Party Property Damage
UnderwriterAuto & General ServicesAuto & General ServicesAuto & General Services
Legal Liability Cover Included up to $20 millionIncluded up to $20 millionIncluded up to $20 million
Roadside Assistance Optional ExtraOptional ExtraOptional Extra
Reduced or Zero Excess Windscreen CoverReduced Excess Optional ExtraNot OfferedNot Offered
Choice of RepairerOptional ExtraNot AllowedNot Allowed
After Accident Care
Hire Car after a No Fault Accident

Up to 14 days

Not Included

Not Included

Essential / Emergency RepairsIncluded up to $500Not IncludedNot Included
Emergency Transport & Accommodation$100 per day up to $850 in totalNot IncludedNot Included
Benefits
Hire Car after Theft

Included up to $1000 or 14 days, whichever comes first

Included up to $1000 or 14 days, whichever comes first

Child Safety Seats and PramsIncluded up to $500Not IncludedNot Included
Lock and Key ReplacementIncluded up to $1,000Not IncludedNot Included
New-for-old Car Replacement

Earlier of 2 years or 40,000 km from original registration

Not Included

Not Included

Personal Property CoverIncluded up to $500Not IncludedNot Included
Trailer & Caravan CoverIncluded up to $1,000Not IncludedNot Included
Uninsured Motorist Benefit Not IncludedIncluded up to $5,000Included up to $5,000
Accidental Loss or Damage
FireIncluded Included Not Included
Theft or Attempted TheftIncludedIncludedNot Included
Malicious Damage / VandalismIncludedIncludedIncluded

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