2Australia Post Car Insurance

Australia Post Car Insurance

 Verifiedauspost.com.au
2Australia Post Car Insurance
2.2

53 reviews

PositivevsNegative
26% · 1437 · 70%

Claim Resolution Time
  • <1 week
  • 1-2 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
1.6
Customer Service
1.8
Timeliness
1.8
Job Satisfaction
1.9
Transparency
1.5

Reviews

53 reviews
Andy
Andy151 posts
  Comprehensive

Parasites

I have been with them for 1 year, made no claims. I got my renewal notice today, they want to raise my premium by 30%. This is for an insurer that doesn't even have a website I can login to, or an app. Absolute trash. Show details
Sonal B.
Sonal B.Greater Melbourne (Metropolitan), VIC
  Comprehensive

Good for nothing

Its more than 40 days since we cancelled our insurance and haven't received the money back yet (approx $450). Initially I was told I would receive cheque by Post within 15 days of cancellation. Never happened and no trace of it and no tracking number, nothing. I have been following since then. Response is different every time and it ends up with some Senior person would call which never happens. Show details
Glenn
Glenn Hobart, TAS6 posts
  Comprehensive

Shop around

My premium went up 45% from last year so I took the common advice to look around and obtained a similar cover for $300 less, with some extra benefits such as reward points and discounts on grocery shopping. For info, I have the top level of no claim bonus and no claims made for many years. Some insurers just take us for a ride. Show details
Customer Service
Timeliness
Transparency
Lee Lin
Lee LinCentral Highlands and Goldfields, VIC10 posts
  Car Insurance

Shameless increase

I joined Aus Post insurance last year when my previous insurer increased their rates. The price from AP seemed reasonable for an old car.

I had an accident soon after which they processed efficiently. I thought I was on to something good here.

Now we're a year along the track and the premium is going up by nearly double. I know that rates go up after a claim, but this is crazy stuff. There are other providers, e.g. Ahm, RACV and Aldi, that charge less. The new certificate of insurance does not indicate whether I have a new rating because of the accident. The money difference is enough that I'll not continue with AP.

Disappointed. They're getting 3 stars because the claim process went well.

Hojo
HojoGreater Melbourne (Inner), VIC5 posts
  Comprehensive

No customer service

I am the victim of an Aus Post (qbe) insured driver who crashed into my parked car. I have been trying for a week to speak with the right department, I’ve called 3 times to be met with 40min + wait times, so requested a call back, have also sent 3 emails - no one is responding.
Just awful customer service, but I’m guessing I’d get straight through to the sales team Show details
Stephen
StephenNyora20 posts
  Comprehensive

Increase in premiums 2023 rip off

2023 -2024 premium $570.66 This Year 2024-2025 $891.65...Not even bother calling car is one year older so why the huge increase, but hey have called around and a lot of other companies are a total rip off, up to $1400....or more The whole insurance industry are total ROGUES and should be looked at...... However have found another major insurer at $622.82....

PS: Have not made a claim ever in 51 years... so that is a lot of insurance....money.

What with this years house and contents HUGE INCREASE and now the first of one car....

It's getting that expensive now, that now no one will be able to afford insurance for anything. Show details

Joseph
JosephSydney, NSW10 posts
  Comprehensive

Rip off and shameless insurer, exhorbitantly expensive

Rip off and shameless insurer, exhorbitantly expensive.
Their quote is insanely more expensive than a monor insurer like PD.
Would urge AP to close this operation promptly and specilise in selling postage stamps & scratchies. Show details
Cheryl
CherylSouth East Queensland, QLD18 posts
  Comprehensive

shocking phone service

Buyer beware they are very hard to get hold of on the phone if you need any help Show details
Timeliness
Job Satisfaction
Anonymous
AnonymousSydney, NSW5 posts
  Comprehensive
Dazza
DazzaSouth East Queensland, QLD5 posts
  Verified Comprehensive

Inflated price and discount scam

I did an online quote with the lure of $150 discount for the first year. The price I was quoted was the same price I pay with my current insurer but with a much hire excess. Auspost is out of touch with the current market or this is a deliberate scam to offer a discount on an inflated price. Avoid the crap and stick with a more honest insurer. Show details
Syed
SyedGreater Melbourne (Inner), VIC3 posts
  Verified Comprehensive

Don't sign up even if they give it for free, Worst insurance experience

I was on a comprehensive insurance, had an accident. They weren't able to justify it was other party fault. Provided all the documents. No communication for 4 months and later they closed the case. I have been calling them for an update, in the end they said both the parties will pay their access, they put my rating down to 3 No Claim discount. Pathetic. Show details
Sukhvinder Singh
Sukhvinder SinghHobart, TAS6 posts
  Verified Car Insurance

Truely AMAZING

Truely amazed by the service of AU Post. First time in life I had to ask for a claim and I just gave them a call and told them what happened, just in a quick conversation they approved my claim without any hassle, never thought that it would be that easy and I guess this is how it should be with every car insurance company. They offer lowest premium compared to others without compromising the quality of their service. I am really happy that I trusted them and bought insurance despite of their rating and some negative comments. I will stay with them (as long as they continue their customer service and price like this).
I wish they include the options of Road Side Assistance, and Rating Protection at competitive price.
Highly recommended.  Show details ·  1
Matt Charnley
Matt CharnleyGreater Melbourne (Inner), VIC3 posts
  Comprehensive

Worst insurance experience of my life

After 33 years of being a rating 1 driver i was treated like a disobedient teenager over a$250 claim.
It was easier and cheaper to settle the matter privately. Have cancelled my policy .
 Show details
Customer Service
Timeliness
Australia Post
Australia Post   DM   
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Sad
SadGreater Melbourne (Metropolitan), VIC2 posts
  Comprehensive
Vladimir T.
Vladimir T.2 posts
  Car Insurance

Stressful experience

I did no have to go through so much stress to prove that I did not have to pay my excess
Plate number, name,claim number of the other person was provided ,still was not enough for post insurance company!?
It was admitted by another side fault, still was not enough
I had to go through so much stress to prove something I did not have to do !!
They demanded for me to pay excess ,or would not release my car from repair shop.
In the end I won!
But warn anyone to deal with them!! Show details
Australia Post
Australia Post   DM   
More

Hi Vladimir, I'm sorry to hear that amount of stress you went through with making a claim, especially as you felt as if you provided all the proof you needed to. I'm glad it worked out in the end but it shouldn't be this hard!

Priscila

Questions & Answers

Chandani
Chandani · Car Insurance

how do I claim an accident

Cheryl
Cheryl  

Chandani Aust post car insurance is done though QBE insurance in would try ring QBE and quote your insurance number that was given to you or email auspostenquiries@qbe.com hope this helps.

Anonymous
Anonymous  

They are the worst insurance company on this earth they take your money but won't pay up
The worst ever

William A.
William A. · Car Insurance

Is there a protected no claim bonus option?

William A.
William A. · Car Insurance

Do you have a protected no claim bonus option?

Details

Compare all Australia Post Car Insurance listings
CategoryRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Home and Contents, Landlord and TravelHome and Contents, Landlord and TravelHome and Contents, Landlord and Travel
Coverage TypeComprehensiveThird Party, Fire and TheftThird Party Property Damage
UnderwriterAuto & General ServicesAuto & General ServicesAuto & General Services
Legal Liability Cover Included up to $20 millionIncluded up to $20 millionIncluded up to $20 million
Roadside Assistance Optional ExtraOptional ExtraOptional Extra
Reduced or Zero Excess Windscreen CoverReduced Excess Optional ExtraNot OfferedNot Offered
Choice of RepairerOptional ExtraNot AllowedNot Allowed
After Accident Care
Emergency Transport & AccommodationIncluded up to $1000Not IncludedNot Included
Towing Costs Included: the reasonable cost of towing the vehicle if it is unsafe to drive as a result of the damage.Included: the reasonable cost of towing the vehicle if it is unsafe to drive as a result of the damage.Not Included
Hire Car after a No Fault Accident

Up to 14 days

Not Included

Not Included

Essential / Emergency RepairsIncluded up to $500Not IncludedNot Included
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot OfferedNot OfferedNot Offered
Hire Car after Theft

Included up to $1000 or 14 days, whichever comes first

Included up to $1000 or 14 days, whichever comes first

Not Included

Lock and Key ReplacementIncluded up to $1,000Not IncludedNot Included
Trailer & Caravan CoverIncluded up to $1,000Not IncludedNot Included
Child Safety Seats and PramsIncluded up to $500Not IncludedNot Included
New-for-old Car Replacement

Earlier of 2 years or 40,000 km from original registration

Not Included

Not Included

Personal Property CoverIncluded up to $500Not IncludedNot Included
Uninsured Motorist Benefit Not IncludedIncluded up to $5,000Included up to $5,000
Accidental Loss or Damage
Malicious Damage / VandalismIncludedIncludedIncluded
FireIncludedIncludedNot Included
CollisionIncludedNot IncludedNot Included
Natural EventsIncludedNot IncludedNot Included
Theft or Attempted TheftIncludedIncludedNot Included
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Contact info for Australia Post Car Insurance

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