Australian Credit Savers

I had a great experience with Australian Credit Savers. A big thank you to Hannah Layne for her professionalism, communication, and support throughout the process. She kept me updated and was always helpful in answering my questions. I’m very happy that the enquiry was successfully removed from my credit file. I really appreciate all the hard work… Read more ·  1

and would highly recommend Australian Credit Savers to anyone looking for help with their credit file. Thank you again, Hannah!

Alicia Jones has been brilliant and professional proven her determination in solving issues for my credit file. Her dedication in customer support was outstanding Show details ·  1

I highly recommend Hannah from Australian Credit Savers. She has gone above and beyond throughout the entire process and has been professional, knowledgeable, and supportive every step of the way. What stood out most was her excellent communication she kept me updated throughout the complete process and made everything easy to understand. Thanks… Read more ·  1

to her dedication and hard work, she helped get my credit score back to where it should be.

If you’re looking for someone who genuinely cares about achieving the best outcome for her clients, I wouldn’t hesitate to recommend Hannah and the team at Australian Credit Savers.

chose Australian Credit Savers to help remove some credit enquiries from my credit history, and they started working on my case immediately. Annamiller did a wonderful job Show details ·  1

Summer was extremely helpful in assisting me with removing a credit enquiry from my file and getting my credit score back on track. She was professional, knowledgeable, and kept me informed throughout the process. I highly recommend her services to anyone looking for help with their credit situation. Thank you, Summer! Show details ·  1

My second Credit inquiry was successfully removed today and that was done by Mia at Australian Fredit Savers. The process takes time, so patience is the key here. But I recommend to trust their process and you will see the result. Show details ·  1

One of best experiences with Anna miller works for Australian credit savers. she is very professional and understands customers i highly recommended Anna miller if anyone wants to fix their credit. Thanks Anna Show details ·  1

Anyone wishing to get stuff off their credit file these guys are excellent. It takes awhile but they come through and we’re all clear now thank you Hannah and anyone else that helped on our application. Highly recommend them Show details ·  1

Summer has done an amazing job at removing a majority of the inquiries on my credit file… I am so happy with the results so far… highly recommend this service. Show details ·  1

Hannah Layne at Australia Credit Savers was amazing to deal with. She explained everything clearly, kept me updated throughout the process, and made it feel so simple and stress free. Professional, friendly, and genuinely supportive I’d highly recommend Hannah to anyone needing help with their credit or finance. Show details ·  1

Summer is doing an amazing job at trying to clear up my credit file and has cleared up the majority of the big enquiries I’ve made. This is an excellence service. I highly recommend. Show details ·  1

Isabella is all over it great customer service and communication she keeps me updated every step of the way and is always a big help with any questions i might have Show details ·  1

Mia is great help always there when i have needed to know anything keeps me updated on the progress.. very happy with the service this company provide. 6 months ago I was having trouble securing a loan for a car and now 4 days and I have the loan and new car. Thanks heaps Mia unreal. Show details ·  3

Update 4th Nov 2025 ============== My experience with Australian Credit Savers today has significantly improved and I can easily upgrade to a 4 star rating with full integrity. The customer service experienced today was fantastic from Kate Today I spoke with "Kate" at length about my recent experiences with Australian Credit Savers and I am… Read more

pleased that Kate genuinely apologised and made a sincere and generous offer to resolve my complaints

Thank you again Kate for acknowledging and addressing my concerns and the generous offer to resolve our dispute.

Peter

----------------------------------------------------------------------------------------------------------- Initial Review 3rd Nov 2025 (edited)

When I paid for this service on 11th July 2025, i received a welcome email. The email highlights, and i quote, "We’ll keep you informed with updates every 15 days so you know exactly where we are in the process. ", but nothing could be further from the truth. I was also advised that if there is "No Win there is no Fee" Initially I provided the requested documentation and "Alicia" from Australian Credit Savers advised that I needed to sign a statutory declaration. I read through the declaration and I knew something wasn't right. The lender had made me aware they would access my credit file, which was clear enough in the documentation I provided. Alicia persisted advising I should sign, so I did. This was on 29th July 2025. After 3 weeks without any communication from Australian Credit Savers, I called and was informed that lender had refused to remove the enquiry from my credit file (as I thought they would based on the documentation i had provided). Finally on 4th September 2025, I called again and Alicia informed they would "escalate" to the various credit bureaus. Nearly 3 weeks go by and on 23rd September I called again to find out what is happening. I am told by "Isabella" that she is my new case manager as Alicia has left. Incompetent is the only word to describe that level of support. Not only are they not keeping me informed with updates "every 15 days or so", I am the one calling to find out that I have a new case manager. "Isabella" informs me what Alicia had already told, no new updates, and they will call me in 2 weeks to let me now how my case in progressing. Another 3 weeks goes by without any contact, and 15th October 2025 and when I call, Isabella advises what I had told Alicia on 29th July 2025. That the lender did advise my that my credit file would be accessed. I had advised Alicia of this when I provided the documentation, yet she insisted I sign a statutory declaration. Nearly 3 months later, I am advised of what I already when, and Australian Credit savers have done nothing for me. If they had been honest with me back in July I would not be out of pocket by $400. On 15th October 2025 I asked Isabella to refund my money I (sure $330 is non-refundable), however, I asked to refund the $70 as I didn't believe they could "win". Isabella kept persisting that they as they had already escalated and that should know by end of October, they wouldn't be able to refund the $70. I agreed to wait until we knew of any result and I again I asked Isabella to inform me after 2 weeks, even if no news, however its now nearly another 3 weeks without any updates. Its 3rd November 2025

Huge thanks to the team, and especially Victoria. The team has been swift and helpful in regards to my identity fraud situation clearing false credit claims off my record. Show details ·  1

Had to wait a while for a result, but was so worth it thanks to Mia I achieved what I needed! Show details ·  1

Very good service.. thank you Elle and the team for working hard Show details ·  1

Don't waste ur money and don't waste ur time with this company I had waited 7 months but not even 1 credit file was rectified very terrible service Show details

Easy to deal with and got the job done very happy Show details ·  1

Great service and excellent result from Hannah Layne at ACS, Would recommend. Show details ·  1

Really good experience credit savers and annamiller doing great job I have good future making Anna thanks your team Show details ·  1

Anna has been remarkable, communication and knowledge 10 out of 10 Show details ·  1

Mia is great and always keep me updated. ACS is a professional organization and you can definitely trust them. Show details ·  1

So thoughtful and amazing Ray and Hanna prompt informative set up very very professional Show details ·  1

I highly recommend Victoria, she’s the best keep me up-to-date. Everything highly recommended five stars. Show details ·  1

Extremely satisfied with the work, very professional and friendly customer service. Show details ·  1

Excellent service with prompt response from case manage Isabella. Isabella is super helpful. Show details ·  1

Thank you Hannah Layne I didn’t expect I can removed my default. Show details ·  1