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Credit Repair Australia

Credit Repair Australia

4.2 from 675 reviews

Thank you ever so much

All I can say is thank you so much to Credit Repair Australia. I will be able to sleep well tonight I think. Staff was a pleasure to work with.

1 comment
Dear Martin.G, Thank you so much for your wonderful review, we will surely share the feedback with the teams. We wish you all the very best moving forward. Kind regards, Credit Repair Australia

Lavina was soft spoken and gentle with the service

Really specific advice given and prompt with the queries, Lavina was a classic example of quality customer service. Thank you for being so sweet and laying down the advice succinctly and in a formal manner.

Transparency
1 comment
Dear Lawrence, We want to thank you for such wonderful feedback, it's great to hear Lavina provided you with such excellent service. Kind regards, Credit Repair Australia

Great customer service

Super polite on the phone, very informative and even helped guide in the right direction for more help that I’ll be needing! Thank you for all your help from today.

1 comment
Dear Ellen E P, Thank you so much for your kind feedback, we wish you all the very best moving forward. Kind Regards, Credit Repair Australia

Great customer service, very professional Team

The staff was amazing they helped me on the spot. The Customer service and support I received was beyond my imagination they were beyond helpful it was remarkable. The process of my case was incredibly fast I was beyond happy. I will recommend them to anybody.

1 comment
Dear Roshan, We're so proud to hear what a great experience you have had with Credit Repair Australia! Thank you for all your kind words and we wish you all the very best moving forward! Kind regards, Credit Repair Australia

Great Service and Care

Lavina Menezes has been extremely understanding of my situation and has been thorough throughout the whole data collection process.
She has been great to deal with and has made me feel comfortable about using credit repair australia.
I would definitely recommend her to friends and clients.
Thank you Lavina

1 comment
Dear Dillon Frain, We are so happy to hear about your positive experience with Lavina, we will definitely pass the feedback to her manager. Thank you again and we wish you all the very best moving forward. Kind regards, Credit Repair Australia

Great Service

I found the staff member on the phone very supportive in addressing my concerns. The professional service is a must for those who have any issues with the banks. Thank you for your help

1 comment
Dear David, We're so happy to hear our staff were able to successfully assist you. We wish you all the very best moving forward. Kind Regards, Credit Repair Australia

Helpful staff...

friendly service thank you for your great service. Nice conversation satisfied service. Friendly staff with nice conversation.
I recommended to other people as well. Anyways thank you once again. Have a good day

1 comment
Dear Ravi, We are so glad to hear the service at Credit Repair Australia is so engaging. We appreciate the wonderful feedback and wish you all the very best moving forward. Kind regards, Credit Repair Australia

To obtain a copy of my credit report

Thanks to Julie who assisted me today. Fast friendly service. Easy Instant report sent to my email. Trustworthy company will recommend this service to friends and family. Great Service thanks again Julie

1 comment
Dear Linda S, Thank you for your kind feedback, we will surely pass on the feedback to the relevant team. Kind regards, Credit Repair Australia

Very helpful

Levina was very helpful and spoke on my behalf and very professional I will recommend her and I'm lucky to have her as my case manager very kind of her

1 comment
Dear Stl, We are glad to hear you're happy with the service you have been provided with, the feedback will be forwarded to management for you. Warm Regards, Credit Repair Australia

Amazing service with a great outcome

I'm not too sure how this company can have some negative reviews as they have been nothing short of brilliant. They have a money back guarantee and provide exceptional service. I had two defaults removed within 2 weeks and I don’t have special circumstances, in fact mine could be worse than most. Before the whole process i was extremely sceptical as you don’t want to hand over money for nothing but the results have been super. Definitely worth every penny.

1 comment
Dear Jeremy, We are so happy to hear we have been able to assist you so efficiently. Your kind words are greatly appreciated and will be shared with the Credit Report Improvement team. Thank you again and we wish you all the very best moving forward. Kind regards, Credit Repair Australia

These vultures do not even deserve 1 star.

Firstly, I want everyone considering using this "credit repair company" to run as fast as they can. Not only did they fail to tell me the full ins and outs in regards to their fees (why would they? I mean they earn a pretty commission for the lies they tell. I had an interview with them while I lived in Sydney, so I know) but they also tried to lie their way into declaring me bankrupt. When I raised my concern about being a single mum, my goals for starting a business in the next 2 years etc, they reassured me that I can still 100% own my own business... What a load of crap.

After hours of back and forth, signing paperwork etc.. I am then told by the last thing (I'd say woman but she was the least understanding and most arrogant woman I'd ever spoken to) that I am not eligible due to my level of income. Even though I currently pay $360 a fortnight repayments in debt, when they were asking for a mere $215 PLUS their $1,980 fee. Which I have just found out is per debt... Not the total fee as they would lead you to believe.

Absolute vultures who prey on the vulnerable and rip you to shred with fees. Don't tell them how you really feel though. I said I would be better off necking myself than ever paying them a cent and told them I was not interested in hearing from them again as they are liars and thieving mongrels. Then I had a knock at my from the Police saying I was suicidal.... halwits. The lot of them.

1 comment
Dear AJS, We are very sorry to hear about your experience and would like the opportunity to discuss your concerns further. If you would like to be contacted, please email us at resolutions@creditrepair.com.au with your full name and contact details. Kind Regards, Credit Repair Australia

Professional Service

For a matter that was very stressful for me personally, Even though there were a couple of hiccups in the beginning - nothing major, Credit Repair were onto it very quickly and were helpful & understanding and delivered their services as promised in a timely & professional manner. My good credit rating has now been restored and I would recommend their services to anyone who required such assistance.

1 comment
Dear Elizabeth, We are so glad we have been able to assist you. We wish you all the very best moving forward. Kind Regards, Credit Repair Australia

Unprofessional, Disgraceful, Thieves

By far the most unprofessional company I have ever dealt with.
When I first contacted Credit Repair, 1 year and 5 weeks ago late January 2018, their “salesman” on the phone guaranteed my credit would be cleared within 1 weeks time if I paid the money upfront, which was aporox $3,500, and they would then start working on it ASAP and in 1 weeks time the credit would be cleared.
Well if that wasn’t an absolute lie and once they got my money they weren’t interested in helping me at all. This is a horrible, unprofessional company that clearly steal people’s money and think they can get away with whatever they want. This is what I experienced over 1 year and 5 weeks
- guaranteed my credit to be restored within 1 week (that was Jan 2018 and still not sorted)
- Paid $3,500 upfront on the promise my credit would be sorted in 1 week
- I called up 6 times throughout the year to get a refund and they refused to give me one and still guaranteed they would get my case restored
- Had 4 people throughout the year call me and say “We’ve reviewed you’re case, and we are able to help you”. They hadn’t even been working on it and when I said aren’t you already working on it they didn’t have an answer for me.
- I sent them the above information 2 weeks ago (sent to a [name removed] that works there) saying just do the right thing, do what you guaranteed and promised me you would do over a year ago and get this case sorted and cleared, ...... they didn’t even have the decency to even reply.
Save you’re money and stay away from this company. They are disgraceful!!!!!!

2 comments
Dear Matt, Thank you for your feedback, we are sorry to hear of your experience so far. Please email your full name and contact details to resolutions@creditrepair.com.au and a member of the resolution team will be in contact with you shortly. Kind regards, Credit Repair AustraliaWhy? Are you finally going to do the right thing and do what you promised you would do 1 year and 5 weeks ago? Or are you just going to get another unprofessional employee who isn’t skilled in this line of work whatsoever, tell me you will get it all sorted but in 2-4 weeks just completely forget about it again?

Feedback about the service

Thank you for helping me to clear my credit. Now I can help to get a better choice and decision for my family. The team have been working so hard for this to get me out of the situation. The team was good except one person.
Andrew from account department team is so rude and demand for payment when I have been told told that i am on payment plans until the job is clear mean my credit is clear but he just continue said thing like well u can afford to paid your debt than u need to pay for the fee. However when I first come to agree until contract the staff said that I will be on payment. He was really rude and careless I guess

1 comment
Dear Josh, Thank you so much for the kind review, we are extremely glad to hear we have been able to help you and your family. We wish you all the very best moving forward. We are sorry to hear about your experience with our Payment team, please email resolutions@creditrepair.com.au with your full name and contact details and a member of our Resolution team will be in contact with you to best assist you. Kind regards, Credit Repair Australia

Non transparent Rubbish firm

For $150 "fee" even before they start on your credit repair it's a rip off. You can get your score for free .The $150 upfront only provided my credit score, mislead. I wish I had read reviews before I wasted my money. The director was rude and unhelpful when I raised my concerns.Avoid.

2 comments
Dear Audrey, We would like to discuss your concerns further, however, we can not locate you in our system. Please email us at resolutions@creditrepair.com.au with your full name and contact details and a member of our resolution team will be in contact with you. Warm regards, Credit Repair AustraliaGeneric response I see. Denice Arnold

Worst experience ever!

Worst company by far. Everything that’s ever stated at first is all a lie and things that are promised do not turn out to be done. Intial cost ended up changing from $1,200 to $5,000 it’s all lovley In the beginning staff pretend to be nice as soon as they get your money you do not hear from them. Andrew in the accounts department is the worst customer service person such a rude and arrogant person left me in tears once after a conversation with him. They never follow up with you or update you on any of your cases and when you try call them they keep you on hold and always say someone will call you back but never do! They are quick to call you if they need money or payment but never to update you. I would not recommend at all biggest scam. I’m still stuck in this mess with them and paid everything yet they requesting more and more documents. Ridiculous

1 comment
Dear Lex, We are sorry to hear about your experience but unfortunately we are unable to locate you in our system. Please email us at resolutions@creditrepair.com.au with your full name and contact details and a member of our resolution team will be in contact with you shortly. Kindest regards, Credit Repair Australia

credit report

Just spoke to Credit repair for a credit report. I didn't have to give any bank statements, only licence and address details. They've send. me a copy within the hour. Great friendly service

1 comment
Dear Lise, We highly appreciate your kind words and are glad we're able to provide efficient customer service. Kind regards, Credit Repair Australia

Took the stress away . Worry free.

I found Julie Powell a very pleasant and understanding person to talk too ,regarding my financial issues . Very helpful.

1 comment
Dear Kerry, Thank you so much for your great review, we are glad to hear we've been able to assist you. Kind Regards, Credit Repair Australia

Brilliant

I am finally able to get back on with everything without their help I would be still stuck or struggling

1 comment
Dear Rhys.D, We are so glad we've been able to help you. Kind regards, Credit Repair Australia

Absolutely grateful

I just wanna thank all the staff at credit repair that I came in contact with, especially ARNELA.. she was amazing ! she is the reason I’ll be getting my first dream home because she was able to remove my default listing off my name..
I highly recommend her. Also to KRISTEN, you were fantastic! Thank you for all that you have done for me... God bless you all at credit repair and I hope you enjoy the holidays x

1 comment
Dear Joanne, Thank you so much for this amazing feedback, we are extremely happy to hear we've been able to help you achieve such an important life goal. We wish you all the very best moving forward. With the kindest regards, Credit Repair Australia

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Questions & Answers

How much does it cost?
1 answer
Hi Lucy, Thanks for your message. In order to provide you with an accurate cost for our services, we need to run through your current financial position, including an analysis of your credit file. This appointment is free of charge, with no obligation and helps us identify which of our services may be suitable for you. Please call 133 493 and our team will run through with you. Kind regards, Credit Repair Australia

How much to remove default?
1 answer
Hi Sarina, Thanks for your message. In order to provide you with a cost for our services, we need to run through your current financial position, including an analysis of your credit file. This appointment is free of charge, with no obligation and helps us identify which of our services may be suitable for you. Please call 133 493 and our team will run through with you. Kind regards, Credit Repair Australia

Hi, i was just wondering if you help pensioners and people on centrelink?
1 answer
Hi Heather. It depends on the individual’s current financial position and what they’re trying to achieve. We conduct a full assessment to see if our services may be suitable. To get started, simply call 133 493 and a member of our team will be happy to help. Thanks, Credit Repair Australia

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