If it was possible, no stars
I am sorry I ever dealt with this company. It is not possible to detail all the things that went wrong during my dealings with APP, however, it was a stressful and expensive experience. I would never recommend them to anyone.
It was like night and day
We are renovating our house to sell and we needed to replace the old timber blinds which had seen their day with a blind that gave the house that wow factor. Our real estate agent at LJ Hooker suggested APS aluminum shutters which she had recentIy installed in her house and said you would never look back, and they are currently half price. The quoting stage to install stage took only 3 weeks, it blew us away. We would like to thank the APS team for there professional service and for providing us with a state of the art product and turning our house from night to day.
Love my Shutters
I recently had Australian Plantation Shutters installed. I was very happy with the service I received. Salesman was very helpful advising me on best materials for my house and needs. Price was great with half price shutters being offered. Installation went smoothly, no mess, I would totally recommend this local company.
Terrible Service and Ethics
I would not recommend using this Company after the very bad experience we encountered. They insisted on a 50% deposit and promised the shutters would be ready in around 6 weeks. This turned out to be more than 4 months and the order turned out to be wrong. When trying to sort the matter out they were evasive and didn't want to know about it. We are very dissatisfied and can only say that we should have taken note of the other negative reviews about this company.
Highly Recommend APS
Once again a very satisfied customer. APS is a very professional company to deal with from product selection to installation. The installation team (Mick, Troy and Dan(?)were polite, courteous and so efficient. Very price competitive. Great to support an Australian company.
As beautiful as promised
Tahlia from APS was simply wonderful to work with, she was professional, offered the right advice and the product installed reflected all the elements promised during the initial quote. The shutters were ready earlier than originally anticipated and Jasper and Dan who installed them were efficient, communicated well and cleaned up after themselves. We are extremely happy with the result and would not hesitate to recommend APS to anyone.
Highly recommend APS!
Very competitive quote. We got 5 different quotes whilst there were discounted shutter promotions. Both quotes for PVC and Aluminium from APS were the cheapest. We went with aluminium shutters, as product is sourced and made here in Australia.
Customer services was great and always prompt communications.
Installation was quick and clean. Guy installing accidentally bent a railing when installing, but was fixed/replaced the SAME day! No wait time.
Fantastic product, very happy!
- Verified customer
Quality Australian Made Shutters
We had 11 Shutters installed today and from the day that we had a quote by Geoff and then a check measure by Darryl and then the install today by Darryl and Troy it has been a very smooth journey. To have an Australian made product which is better made than the imported ones at the same price or slightly better and with a warranty of 25 years compared to 5 years is takes the imported ones out of the market place. We should all look at supporting local product because one day our grandchildren will be looking for a job and if we don't support Australian Made product we can only blame ourselves. If we happen to have a problem say with a blade we are not waiting 8 weeks for a replacement from overseas.
Love my shutters
I had eight shutters installed today and I love them. Dan and Kiarrn installed them today with no trouble and left them lovely and clean. Right from getting my quote, talking to the office lady and installed I had nothing but friendly service. Thank you.
Love my new shutters
I have my whole home fitted with shutters. I am so happy with the look and functionality of them. So happy with the prompt and friendly service. I can honestly say this company offered great value for money. Well done guys
great to deal with.
checked instore display, spoke to saleperson, got them to quote. a few weeks later, tradies arrived to install. shutters fitted perfectly, look amazing. trades people very efficient and quick. cleaned shutters and removed wrapping before leaving. totally impressed with all aspects of this company.. THANK YOU APS..
- Verified customer
Not the easiest to deal with
Had the misfortune to engage them to provide some additional shutters for our property. To be fair, once in, shutters look and perform fine. The big issue however is overall business practice and some staff who are simply rude. For them to commit to install of product you have to pay them in full. In our case they asked for full payment one month before they were planning to schedule install. No payment no install, "refer their terms and conditions" we were told. After a fair bit of discussion ended up paying full amount 1 week prior to schedul...ed install basically to make it happen and move on. Then 2 days out from scheduled install we were told they had not even made up our shutters due to "supply issues" and there would be a delay of another week. Here is business seeking up front full payment one month out from supposed install but who are only going to make up the order 1 or 2 days out from the actual install. We were told, when the full payment was initially sought that our Order had in fact been made and money just required to complete install arrangements.After some full and frank discussion our shutters were installed 3 days later than originally scheduled. Given time over would steer clear of Australian Plantation Shutters, something not right with them.
Not happy shutters
The first time i ordered the shutters for my bedroom was good then i thought i would order more shutters for two more rooms and one in hallway well when i got them the one in the hallway didn't fit and i couldn't open it i thought great then the two other rooms they got the measurement wrong and the frames was to big so now i have one room one size and the other two rooms a different size the measurer got it very wrong. Now they tell to fix the two rooms fixed i will have to pay more money they said it wasnt their problem . I will never deal with them again . I think they have gone down hill since i got the first lot of shutters.
Great Product - Was expecting issues APS customer service
We had 4 windows installed with aluminum shutters in our home at Charlestown, they look great. They made the house look so stylish and modern really complimenting our home. The shutters took the heat out of the front rooms as soon as they were installed and gave us the privacy we were wanting. The back lounge area overlooking the pool was transformed into a beautiful space with the triple panel shutters adding a new dimension to the room. The installers Daniel and Sam were very approachable and friendly when they arrived, during install makin...g sure that all the shutters were level and opened and closed to their / our satisfaction. The guys walked us through the maintenance and cleaning of the shutters after they were installed and even cleaned them all before leaving our home. The guys were very professional during their time in our home. Great effort guys. APS should thank you Dan & Sam your efforts and actions as they went a long way to restoring faith towards APS after the many negative online reviews. We have no hesitation in recommending APS to anyone wanting to add value and style to their home. Thanks APS great product good job. Lili and Gary Charlestown.
- Verified customer
Shutters Good, Customer Service Terrible
I wish we had read the reviews before we contacted APS Thornton. We have been dealing with them for the past 10 months. We had a quote for 3 shutters in February. Deposit paid and then a check measure done. That was when our trouble started. The quote said 2 panels in the spare room, but when the check measure was done we were told we had to have 3 panels as was in PVC. When the quote was done we were not told this. The one good thing to come out of this was the owner said we could have that window shutter in aluminium to keep the 2 panels...at no extra cost. From then on the customer service was non-existent. No one ever rang us back when I enquired how our order was going. I must have made over 20 calls through out the 10 months. In June APS rang to say they would install one shutter. I asked about the outer 2 shutters. They didn't know anything about them but would find out and ring me back. As usual no one rang back. After several more phone calls, decided to go to Thornton to get some answers. Eventually we were told the other 2 shutters were not ordered. It was only after we spoke to the office the order was placed. I know these things can happen, but if APS had been up front with us we would have understood. We had one shutter installed in August and the other 2 in September. Some of the slats had to be replaced and that was another two months. We must say the installers were very professional and very helpful. If only the office staff were the same. So happy this is over. They want your money but after that the communication is non-existent. I would never recommend Australian Plantation Shutters. Make sure you get everything in writing and make them stick to it .This is a shame because the shutters look good, but we should not have had the trouble we did.
Total frustration - no result
I wish I'd seen this website before I contracted with APS to install a motorised folding-arm awning. Would have saved weeks/months of frustration for no result, despite having paid a $1000.00 upfront deposit in the first week of May. APS under-quoted according to a staff member so did not want to proceed with the contract. Attempts to speak to management over several weeks got nowhere, as messages were taken but never a return call.Complaint now lodged with Fair Trading (to whom APS are well known) to try to recover my deposit. The one thing I...could say about APS is they somehow manage to survive in being totally incompetent with woeful customer service. Maybe holding on to customers' deposits while providing no service is the key to their survival. I strongly urge any prospective customer to look elsewhere - the 50% "discount" is a furphy!
- Verified customer
Shutters are fabulous it’s a shame about the service
I would like to express how happy Daniel and I are with our APS Shutters, They are brilliant and worth every cent. I have told everyone that will listen how great shutters are and well worth the cost.
[name removed] and [name removed] that came and installed them were also great very knowledgeable and really took their time to explain operation and maintenance with me.
Unfortunately the praise stop here.
I also ordered Roller Blinds for each of my 3 sliding doors throughout our house
These were quoted measured and ordered along side t...he shutters, however 2 days prior to installation on 31st of May, I was called by APS and notified that the Rollers would not be installed with the Shutters as I had not chosen a Fabric type and colour. (Might I add that at no time during measure and quote was I notified that this needed to be done). I organized to call into your Thornton showroom and choose the Fabric type and colour on the coming Monday the 4th of June. Upon arrival at your Thornton showroom I was greeted by 2 ladies at your front counter after they finished they’re conversation and taken out the back to a coffee table loaded down with fabric samples and told to choose one and let them know when I was finished. I was given zero help or advise and left to make the decision on my own. I found this extremely unprofessional and resulted in me making a rushed overwhelmed decision. I made my choice went back to the counter and was asked to make a Chain choice which I did then advised of the Fabric choice and left. The only thing I was told was the someone would be in contact with me soon to arrange install.
- Verified customer
Worst customer service
My recommendation is to NOT UNDER ANY CIRCUMSTANCE go through Australian Plantation Shutters. They lure you in with 50% off but that because there original price is often 50% more expensive than everybody else.
They then cannot complete two panels per standard window and therefore have to complete 3 panels meaning you have a panel showing your windows middle framework.
They have the WORST communication in the world. They told me in the showroom 6weeks from check measure. What they failed to mention is it could take up to 6 weeks for the...m to come and do a check measure. After finally booking check measure they did not come out and told me someone had been there and knocked on the door and nobody was home. Then they booked the same person to come out and he had to ring me to get directions to my house - umm sorry I thought you had already been to my house? And I apparently wasn’t home...
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