Reviewer Photos & Videos
Really disappointed with Hornsby store
I was a loyalty client since the clinic grand opening in 2009. It was Ella Rouge first and then rebranded to ASC a few years ago.
I was encouraged to purchase different treatments and pay upfront to lock better prices. Staff was happy to extend the expirations. However, since the new owner (with none beauty clinic experience) took over, she wouldn't honour the prev agreements and told me "according to the consumer law, we are not obligate to do it......" Luckily, the manager knew it was not fare to treat client like that and kept the same agre...ements anyway. Unfortunately, Hornsby store went to liquidation late last year. I didn't know anything until one day I came across my beauty therapist in Westfield. There was ZERO communication from both store and HQ except emails from liquidators later. In Jan 2020, HQ took over the ownership and re-opened Hornsby clinic. However, I lost lots of treatments. For example, I bought multiple Fraxel laser treatments in both face and neck when they were 50% off. My treatments were entered in system as "buy face (as full price) and get neck for free". I was told that I was not the only client got effected by the lack of management. HQ won't honour complementary neck treatments this time. And then, I only could have two treatments done before the clinic close again in March 2020 due to Covid-19 . And again, I found the clinic's closure when I went there to have the scheduled appointment. So pathetic. In July, I heard the news from a friend that I could transfer the remaining treatments to other location and I contacted HQ immediately requesting to transfer to Top Ryde store. No reply from HQ till I contacted T/Ryde in 4 wks later. My name and credit were in their end already without any notification.
Kind and efficient staff - Caz!
I had a very pleasant booking experience from the lovely Carolyn (Caz) at the Fountain Gate clinic. The staff there are always friendly, informed and helpful. I had some trouble booking a few appointments and Caz was very professional and conscientious. She resolved my issue immediately. I saved quite a bit of money because of her efforts and I now have a good treatment plan in place. Thank you Caz! From your happy customer, Chloe
Melbourne- Eastland clinic
Thanks to Eastland clinic lovely manager for her positive attitude when I forgot my appointment and she didn’t charge me :)
Extremely happy with my treatment at ASC Indooroopilly, my technician Morgan is excellent - friendly knowledgeable and helpful, she has been understanding and very professional. The facility is always neat and clean and you are made feel very comfortable before treatment.
Calling for refund since past 4 weeks.. manager has no time to talk!
I have been calling for refund since past 4 weeks, maybe more, as I have moved interstate and can no longer use services at the clinic and neither do I want to transfer at another clinic.
The last time when I called, the lady said that the manager is too busy to talk and I should contact the head office.
When I call the head office's number, the automated voice never transfers the call to the head office! This is so annoying!
Edit - They still didn't agree to give me a refund, instead issued a credit note which I had to compromise with and it required a lot of follow up from my end.
I wouldn't recommend them.
- Verified customer
Best skin clinic by far
Always love visiting ASC North Lakes. The girls are so welcoming, and my clinician is hands down, the best. I wouldn't trust anyone else for my treatments. The results I've Recieved have been nothing short of AMAZING.
Thank you Maraea for my packages and treatment definitely recommend this clinic is great service Australian skin clinic at northlakes is great place go to would definitely recommend family and friends to go here
The reviewer stated that an incentive was offered for this review
Top quality beauty services
I've been going to Australian Skin Clinics for a long time and can vouch for well trained staff, high quality products and techniques used. I always walk out feeling like a million bucks.
Hyperdome Botox issue
Went to the clinic to have my forehead and crows feet treated. I have three lines on my forehead that needed to be treated that are visible when relaxed. During the procedure I questioned how high the injections points were as they were in my hairline which seemed very high. I was then told this is what need to be treated to relax the certain lines on my forehead. I didn't question any further as they should know what they are doing and I left. I rang up a week later as the area I was expecting to be treated was not. I went back in and...was told it was a communication issue an I would be charged for more Botox to address the area I originally paid for. I was told the technical terms of the muscles/area that I mentioned was not the forehead. I would assume if someone comes in for a treatment and explains they need their forehead treated and they have visible stress lines around the area they mentioned, that is what they are talking about. They would not know the technical terms or names of the area and if the client brings up concern during the treatment I would believe as a professional you would listen to the client and address it. This was not done unfortunately and got no result after paying $400. Very dissatisfied and will suggest to family and friends not to go to this clinic.
I have been a regular with Australian skin clinic for over 5 years.. I’m disappointed I’m having to write this but enough is enough. On several occasions I have met with and created a plan for my skin treatment or injectables. I book the next appointment and confirm that same staff member will be doing it. The staff then write this on file. I drive the 45 minutes for the next appointment to be told they’ve called in sick. I then reschedule the appointment.. I show up to the next time to find out they’ve now left... like a good hair dresser, you...go to that person because you liked the outcome. In the past year and a half I’ve had 2 facial nurses (of course after buying a pack) and 3 injectable nurses leave... I can give you names if you like.. I don’t think I will be going back due to the uncertainty. I’m writing this to say that you need to look after your staff as staff will continue to keep the clients not your lotions and filler.. we can get that elsewhere, people who we have learnt to trust with our faces!
- Verified customer
Appalling behaviour by the manager of ASC Chadstone.
I bought a laser package x3 from ASC Chadstone, to use in March, April and May 2020. They closed their store down because of Covid-19. I told them in that case I would just like a refund as the services were not provided or will be provided as is my consumer right. They refused and have ignored me for weeks, and recently they blocked me on facebook so I cant reach them. If this is how they treat their paying customers when there's a problem then there's nothing more you need to know about this company and its managers.
Front end staff very friendly, Great waiting room at rear so people in the centre cannot see who is having procedures done.The Cosmetic injector Leona was so friendly, thorough and gentle. Will definitely be my regular clinic from now on. Prices were also very reasonable.
An investment to my skin!!
I’ve never felt so confident in my own skin! Australian skin clinic at parramatta have done a great job! I love their staff and services, they’re all so friendly and give great advice.
The staff at Australian Skin Clinics at Parramatta are experienced, friendly and always happy to help. I love their advice and the products sold in store. Highly recommend visiting the store yourself.
Australian skin clinics in Parramatta did an A-zyme peel on me and after a few days, my skin was glowing and it felt amazing! Would highly recommend going and getting one done.
My skin loves it
Great treatments, always freshens and improves my skin. Can’t live without it. The vitamin A peel is my favourite. And I’ve just tried high performance micro. The staff are always very friendly and professional. I never have facial treatments anywhere else
The girls at Parramatta are so amazing! They were so helpful and thorough with my skin consultation and my technicians knowledge was incredible, my skin has never felt better! Would definitely recommend.
Exceptional service -Australian skin clinics Parramatta
Outstanding reliable service.
Reminders of appointments.
I have been a few times and experience a great service and expectation.
Attention to detail and would highly recommend Anila and the team !
Don't go here for injections!!
I went here for neck line fillers, and it was horrendous! DONT DO IT- GO TO A QUALIFIED DR!!
The nurse informed me it will heal in about 2 weeks (as it was very lumpy)- 6 weeks later after going in weekly with concerns over the lumps and being told "it will go down in time" I asked for her to dissolve. Money wasted, every time I came in I felt like a nuisance- because they made me feel like it.
My neck lines are still not the same.
Mind you, the nurse had to get permission via video chat from a DR to be able to proceed with the procedure???
Be careful with injecting anything into your face, do your research and go to a DR!!
- Verified customer
Microneedling Ruined my skin
I went in with flawless skin and had microneedling - if your considering this treatment be careful - my flawless skin now has a texture like an orange and I have scarring on my forehead and around my mouth - this is six days after treatment and following the post treatment process. It was also very painful and uncomfortable for four days - like I had very bad sunburn for four days - or my skin had been burnt - I was not expecting that - I was just advised of peeling and tightness. I am so depressed - and just hope my skin heals. They were push...ing me to buy more treatments but glad I said no to that - I would never go back to this clinic again - they should have warned me more about the side effects and if I thought I was going to have scarring I would never have done it - what is the point of this?
Questions & Answers
What’s your complaint procedure?
Customer Support T.Australian Skin Clinics
Hi Fud, as each of our clinics are individually owned and franchised, please direct any feedback or concerns to the manager of your treating clinic. If the manager is unable to assist, it may be escalated to the Franchisee. Our head office is happy to facilitate any discussion between the clinic and client, however we cannot offer a refund or resolution on behalf of the owner. Kind Regards, Australian Skin Clinics
My son has bad acne
Do you treat it and want to know success rate ?
Regards, Suzie Muir
Customer Support T.Australian Skin Clinics
Hi Suzie, we have a number of treatments for acne and acne scarring You can read more about our scarring treatment options here: https://australianskinclinics.com.au/scarring/
We recommend coming in for a free consultation, where our trained technicians can customise a treatment plan to suit your son's skincare needs. Please call us on 1300303014 to book! Kind Regards, Australian Skin Clinics
Does anyone know this skin clinic’s head office number or email address? I am not able to find it anywhere in their website, other than the branch contact details.
The branch I normally go to, the Manager refused to do a price match when it clearly mentions in their website that they will price match their competitors who are within 30km zone.
So, I had no choice but to buy the sessions with their price.
I did email the branch about my unsatisfied experience and how they are not following their policy, but no reply or apology about it.
Head office is on Upton street Bundall or the advanced skill academy ( I think can give you the correct number) all centres should be able to provide you with head offices phone number. Head office are always keen to address any issues you may have. Unfortunately I don't have the number with me just what I have provided .i hope your issue is sorted soon one experience shouldn't put you off a great company
Customer Support T.Australian Skin Clinics
Hi Rabbit, you can contact the Australian Skin Clinics head office by emailing email@example.com. Kind Regards, Australian Skin Clinics
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.