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Australian Skin Clinics
4.1 from 277 reviews · View Statistics

Reviews

4.1

277 reviews
5
(200)
4
(16)
3
(2)
2
(3)
1
(56)
  • Product Quality
    3.7 (48)
  • Return Claim MadeYes (4) · No (44)
  • Customer Service
    3.8 (51)
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CS

CSSydney, NSW

  • 3 reviews
  • 2 likes

Really disappointed with Hornsby store

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationHornsby, NSW
TreatmentsSkin Treatments
See all answers
3 comments
Australian Skin Clinics
Customer Support T.Australian Skin Clinics
CS
CS
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi CS, we are sorry to hear that you are still not happy with the solution provided by our Top Ryde clinic. If you would like this reviewed again, please email your full name and complaint details to info@australianskinclinics.com.au Thank you.

Kind and efficient staff - Caz!

published

I had a very pleasant booking experience from the lovely Carolyn (Caz) at the Fountain Gate clinic. The staff there are always friendly, informed and helpful. I had some trouble booking a few appointments and Caz was very professional and conscientious. She resolved my issue immediately. I saved quite a bit of money because of her efforts and I now have a good treatment plan in place. Thank you Caz! From your happy customer, Chloe

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMelbourne, VIC
TreatmentsHair Removal
See all answers
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Happy Customer! We're so glad to receive this feedback and hear about your great experience. We appreciate you sharing this. Kind Regards, Australian Skin Clinics

Parvaneh

ParvanehGreater Melbourne (Metropolitan), VIC

Melbourne- Eastland clinic

published

Thanks to Eastland clinic lovely manager for her positive attitude when I forgot my appointment and she didn’t charge me :)

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
TreatmentsHair Removal
See all answers
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Parvaneh, thanks for the lovely feedback! We really appreciate it. Kind Regards, Australian Skin Clinics

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Tony

TonyDarling Downs, QLD

Comfortable experience

published

Extremely happy with my treatment at ASC Indooroopilly, my technician Morgan is excellent - friendly knowledgeable and helpful, she has been understanding and very professional. The facility is always neat and clean and you are made feel very comfortable before treatment.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationIndooroopilly
See all answers
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Tony, thank you so much for this wonderful feedback and review!
Kind Regards, Australian Skin Clinics

Alisha A.

Alisha A.Sydney, NSW

Calling for refund since past 4 weeks.. manager has no time to talk!

published

I have been calling for refund since past 4 weeks, maybe more, as I have moved interstate and can no longer use services at the clinic and neither do I want to transfer at another clinic.

The last time when I called, the lady said that the manager is too busy to talk and I should contact the head office.

When I call the head office's number, the automated voice never transfers the call to the head office! This is so annoying!

Edit - They still didn't agree to give me a refund, instead issued a credit note which I had to compromise with and it required a lot of follow up from my end.

I wouldn't recommend them.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store Locationeastgardens
TreatmentsHair Removal
See all answers
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Alisha, we are sorry to hear that you are dissatisfied with the resolution provided by the clinic and sincerely apologise for any delay in communication. Kind Regards, Australian Skin Clinics

Tammy

TammySouth East Queensland, QLD

  • QLD
  • Verified customer

Best skin clinic by far

published

Always love visiting ASC North Lakes. The girls are so welcoming, and my clinician is hands down, the best. I wouldn't trust anyone else for my treatments. The results I've Recieved have been nothing short of AMAZING.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNorth Lakes
TreatmentsInjectables
See all answers
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Tammy, thank you so much for this amazing feedback and review! We look forward to seeing you in clinic again soon! Kind Regards, Australian Skin Clinics

Amanda

AmandaSouth East Queensland, QLD

  • 2 reviews

Great clinic

published

Thank you Maraea for my packages and treatment definitely recommend this clinic is great service Australian skin clinic at northlakes is great place go to would definitely recommend family and friends to go here

Product Quality
Return Claim MadeNo
TreatmentsSkin Treatments
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Amanda, thank you so much for this wonderful feedback and review!

The reviewer stated that an incentive was offered for this review

Elaine R.

Elaine R.Sydney, NSW

Top quality beauty services

published

I've been going to Australian Skin Clinics for a long time and can vouch for well trained staff, high quality products and techniques used. I always walk out feeling like a million bucks.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMiranda
TreatmentsSkin Treatments
See all answers
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Elaine, thank you so much for this awesome feedback! We really appreciate it and we look forward to seeing you in clinic again soon!

stu

stuSouth East Queensland, QLD

Hyperdome Botox issue

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationLogan hyperdome QLD
TreatmentsInjectables
See all answers
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics
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Staff inconsistency

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics
Maham.Q

Maham.QGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like
  • VIC
  • Verified customer

Appalling behaviour by the manager of ASC Chadstone.

published

I bought a laser package x3 from ASC Chadstone, to use in March, April and May 2020. They closed their store down because of Covid-19. I told them in that case I would just like a refund as the services were not provided or will be provided as is my consumer right. They refused and have ignored me for weeks, and recently they blocked me on facebook so I cant reach them. If this is how they treat their paying customers when there's a problem then there's nothing more you need to know about this company and its managers.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChadstone, VIC
TreatmentsHair Removal
See all answers
2 comments
Australian Skin Clinics
Customer Support T.Australian Skin Clinics
Maham.Q
Maham.Q
Liz

LizGreater Melbourne (Outer), VIC

  • 6 reviews
  • 4 likes

Cosmetic injector

published

Front end staff very friendly, Great waiting room at rear so people in the centre cannot see who is having procedures done.The Cosmetic injector Leona was so friendly, thorough and gentle. Will definitely be my regular clinic from now on. Prices were also very reasonable.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWatergardens
TreatmentsInjectables
See all answers
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Liz, Thank you so much for this review, we love hearing your feedback!

Mark

MarkSydney, NSW

An investment to my skin!!

published

I’ve never felt so confident in my own skin! Australian skin clinic at parramatta have done a great job! I love their staff and services, they’re all so friendly and give great advice.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationParramatta
TreatmentsSkin Treatments
See all answers
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Mark, thank you so much for this fantastic review!

Crystal

CrystalSydney, NSW

  • 2 reviews
  • 1 like

Great service

published

The staff at Australian Skin Clinics at Parramatta are experienced, friendly and always happy to help. I love their advice and the products sold in store. Highly recommend visiting the store yourself.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationParramatta
TreatmentsSkin Treatments
See all answers
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Thank you for the wonderful feedback Crystal!

Amazing

published

Australian skin clinics in Parramatta did an A-zyme peel on me and after a few days, my skin was glowing and it felt amazing! Would highly recommend going and getting one done.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationParramatta
TreatmentsSkin Treatments
See all answers
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Thank you so much for this awesome review Angelina!

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My skin loves it

published

Great treatments, always freshens and improves my skin. Can’t live without it. The vitamin A peel is my favourite. And I’ve just tried high performance micro. The staff are always very friendly and professional. I never have facial treatments anywhere else

Incentivised ReviewNo
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Thank you for this great feedback Pooja!

Great service

published

The girls at Parramatta are so amazing! They were so helpful and thorough with my skin consultation and my technicians knowledge was incredible, my skin has never felt better! Would definitely recommend.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationParramatta
TreatmentsSkin Treatments
See all answers
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Thanks Violet! We really appreciate your feedback!

Exceptional service -Australian skin clinics Parramatta

published

Outstanding reliable service.
Reminders of appointments.
I have been a few times and experience a great service and expectation.
Attention to detail and would highly recommend Anila and the team !

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAustralian skin clinics Parramatta
TreatmentsHair Removal
See all answers
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Andrew, thank you so much for this fantastic feedbcak! Kind Regards, Australian Skin Clinics

Hayley

HayleySydney, NSW

Don't go here for injections!!

published

I went here for neck line fillers, and it was horrendous! DONT DO IT- GO TO A QUALIFIED DR!!
The nurse informed me it will heal in about 2 weeks (as it was very lumpy)- 6 weeks later after going in weekly with concerns over the lumps and being told "it will go down in time" I asked for her to dissolve. Money wasted, every time I came in I felt like a nuisance- because they made me feel like it.
My neck lines are still not the same.

Mind you, the nurse had to get permission via video chat from a DR to be able to proceed with the procedure???
Be careful with injecting anything into your face, do your research and go to a DR!!

Incentivised ReviewNo
TreatmentsInjectables
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics
Marie

MarieSouth East Queensland, QLD

  • QLD
  • Verified customer

Microneedling Ruined my skin

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChermside
TreatmentsSkin Treatments
See all answers
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Marie, we are sorry to receive this feedback and would like to investigate this further. Please email your full name and complaint details to info@australianskinclinics.com.au so that we can be in touch. Kind Regards, Australian Skin Clinics

Page 1 of 14

Questions & Answers

Fud

Fudasked

Australian Skin Clinics

What’s your complaint procedure?

1 answer
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Fud, as each of our clinics are individually owned and franchised, please direct any feedback or concerns to the manager of your treating clinic. If the manager is unable to assist, it may be escalated to the Franchisee. Our head office is happy to facilitate any discussion between the clinic and client, however we cannot offer a refund or resolution on behalf of the owner. Kind Regards, Australian Skin Clinics

Suzie M

Suzie Masked

Australian Skin Clinics

My son has bad acne
Do you treat it and want to know success rate ?
Regards, Suzie Muir

1 answer
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Suzie, we have a number of treatments for acne and acne scarring You can read more about our scarring treatment options here: https://australianskinclinics.com.au/scarring/
We recommend coming in for a free consultation, where our trained technicians can customise a treatment plan to suit your son's skincare needs. Please call us on 1300303014 to book! Kind Regards, Australian Skin Clinics

Rabbit

Rabbitasked

Australian Skin Clinics

Does anyone know this skin clinic’s head office number or email address? I am not able to find it anywhere in their website, other than the branch contact details.
The branch I normally go to, the Manager refused to do a price match when it clearly mentions in their website that they will price match their competitors who are within 30km zone.
So, I had no choice but to buy the sessions with their price.
I did email the branch about my unsatisfied experience and how they are not following their policy, but no reply or apology about it.
Thank you.

2 answers
Cally
Cally

Head office is on Upton street Bundall or the advanced skill academy ( I think can give you the correct number) all centres should be able to provide you with head offices phone number. Head office are always keen to address any issues you may have. Unfortunately I don't have the number with me just what I have provided .i hope your issue is sorted soon one experience shouldn't put you off a great company

Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Rabbit, you can contact the Australian Skin Clinics head office by emailing info@ozskin.com. Kind Regards, Australian Skin Clinics

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