Australian Skin Clinics

Australian Skin Clinics

 Verified
Australian Skin Clinics
3.8

339 reviews

PositivevsNegative
70% · 23895 · 28%
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Return Claim MadeYes · No
Value for Money
2.4
Product Quality
3.2
Rates and Fees
2.4
Job Satisfaction
2.6
Customer Service
3.3

Reviews

339 reviews
Yashar
YasharMelbourne
  Verified VIC
Product Quality
Pmac
Pmac
  QLD

Rude and unprofessional staff

These people actually don't have a clue what they are doing. I paid $300 for laser hair removal. They said it would take over 60 minutes. Consultation lasted for 25 minutes and they would not refund or re do treatment. I went and spoke to the manager who told us she had been manager for 7 years. She basically told us we are idiots and said "we don't want customers like you". We have been in retail all our lives and have 5 shops and i have never come across someone so rude Show details
Rossana  McLean
Rossana McLeanSouth East Queensland, QLD2 posts
  QLD

Avoid the clinic in Browns Plains!!!!!

Worst business, service and manager. Rude, arrogant and unprofessional staff. Stay away! Waste of time and money!!!
Skye
SkyeSouth East Queensland, QLD2 posts
  QLD
Job Satisfaction
Customer Service
Harmony
Harmony2 posts
  QLD

Great results

Great results - look and feel better for it. Easy experience, happy and polite. Show details
V. Somerton
V. SomertonGreater Melbourne (Inner), VIC4 posts
  VIC

Professional Crooks

Professional crooks, extremely aggressive marketing techniques of pushing potential clients, try hard to sell them what they don't need and can even be potentially harmful. Extremely money hungry. Promise any promotional "special" price which will last only for today, treatment of a few hundreds dollars will convert into close to $10 000 - real life experience! Absolutely no go place. Show details
Lina F.
Lina F.Greater Melbourne (Metropolitan), VIC7 posts
  VIC

Northland Clinic in Preston. Metro-Melbourne

I've had multiple visits for facial Mesoneedling with Sahar, who is highly skilled, professional, and an absolutely delightful person.
A definite asset to ASC.
I greatly appreciate the results of her superior knowledge & work. Show details
Shivani S.
Shivani S.2 posts
  VIC

bad service

really bad experience and service in epping australian skin clinic.last time i was so delighted, this time super disappointed.. won’t go to epping branch ever again
Melisa
MelisaGreater Melbourne (Inner), VIC
  VIC

Extremely poor customer service

Knox store. I purchased a skin treatment online without being asked any questions re: medications, skin colouring, first time treatment.
I then went to my appointment (booked by head nurse bust still not asked any questions). Clinician felt I was not suited to the booked treatment and then refused a refund.
I discussed with the then store manager who apparently spoke with the franchise owner and agreed to me getting a refund.
It has been several weeks and still no refund has been issued.
I have sent several follow up emails to which I’ve had no reply.
Very dissatisfied Show details
Srimathi J.
Srimathi J.
  VIC
Job Satisfaction
Customer Service
Kelly S.
Kelly S.Greater Melbourne (Inner), VIC4 posts
  VIC

Poor customer experience

Not worth 1 star -- I've tried to book an appointment at Woodgrove on Sunday still waiting for a call back, also tried Watergardens today still waiting..... Clearly not interested in new clientele. Guess I'll go somewhere else.
MLC
MLCGreater Melbourne (Metropolitan), VIC
  Verified VIC

Friendly staff & effective laser treatment

Shoutout to Mia from the Emporium branch because she is very friendly, reliable, and thorough with my laser treatments. I bought a 12-pack laser treatment, and my hair growth in the treatment areas has significantly reduced! I’m extremely happy with the outcome, so I’ll be trying the clinic’s facial services next. Show details
Customer
CustomerSydney, NSW34 posts
  NSW

Review for PDO threads

I had a top experience with the nurse who did my PDO threads! Technically she smashed it and bedside manner wise she was also very pleasant.
I have had this done with a couple of other doctors and the results were way way inferior both results and pain wise. Show details
Nabin Shrestha
Nabin ShresthaGreater Melbourne (Outer), VIC3 posts
  Fair Incentive VIC

one of the worst, i hate

actually at first when i visit i talk one of the staff and she said permanently we remove your beard and i book for 12 session but now i finished my all. now they are saying my skin was different so they cant remove . wth* is this only for business. my beard was same like before no changes till i do 14 treatment omg. so never trust this business. i dont know other i went to south morang.. be careful, if you want to waste your money then try it.
Fernanda S.
Fernanda S.
  VIC

No customer care

I am disappointed about Australian clinic Eastland service. I had to go back home twice because the employees didn’t give the complete information about the process. The first time I left my work and drove more than one hour the girl promised me a voucher to make things better but I never got it. But as a long time customer today was the only time I missed an appointment and they refused to listen me. I’m no longer will use this business services. Show details

Questions & Answers

Nerdykins from Victoria
Nerdykins from Victoria · Australian Skin Clinics

Hi there,
I'm just wondering if it's normal for staff not to leave the room when you're getting undressed and wiping yourself before you have laser, and still there when you get dressed?
I'm not offered any amount of privacy, even when I have to lay on my stomach, and my bare butt is exposed as my legs get lasered.

Shalu B.
Shalu B. · VIC

R u guys give refund if results not good

angie
angie · Australian Skin Clinics

What are the qualifications of people actually operating the lasers? Do you take accountability for your mistakes and fix them when you burn people with incorrect laser settings and treatments?

Australian Skin Clinics
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