Kirstin - Nurse at Greenhills Australian Skin Clinic
Kirstin was my injector and she was awesome- her aseptic technique to reduce infection was impeccable, her constant rechecking of product and dose was very reassuring and the result was the best I have ever had. She was professional, friendly, knew the product and answered all the questions I had and i have recommended her to many work colleagues - the best
North lakes store
Very happy with this place. Great service, very friendly and professional staff. Staff are knowledgeable and big in care and safety. Well priced. Will continue to go there for more services.
The reviewer stated that an incentive was offered for this review
Took my money and closed up shop
Took my money for a 6 month package and promptly shut up shop. Only offered use of package at another store 100km from my house. Being given the run around by management. Everyone is “empathising” but not acting. I would love to get a refund, but on a pre recorded message they say they don’t have my money to refund me.
North lakes Westfield Clinic - Received third degree burns beware!
Be warned! I received third degree burns at this clinic. They do not have consultant skin specialists and are fully run by technicians who may not understand radio biology to prevent such accidents from happening. After I was badly burnt I was told this is very normal and some clients get hot spots during treatments. I could not believe how terrible is this place with such a poor and unsafe attitude towards lasers. To top this I was treated unprofessionally by another staff. Wanted to leave as a result and was asked to sign a waiver saying you ...basically give this clinic rights to do what ever they want without being held liable. Absolutely disappointing. Not worth risking your skin. Also do not trust the positive reviews entirely. You are essentially forced to write a good review in exchange of a free microdermabrasion. Just pathetic!
Took money for a appointment that I was unable to attend and are rude and unhelpful. They give false information when booking, then tell you that the procedure doesn’t actually help certain things once you have paid a package.
Greenhills East Maitland Store Closure - DO NOT TRUST - BE WARNED
Prepaid 3 treatments ($750) 3 weeks ago. First appointment scheduled next week. Received a phone call today stating new management took over and they no longer offer this type of treatment. I asked for a refund. Told they would email me information how to apply for refund from the old owner. Instead they emailed me contact details for SV Partners (financial insolvency firm). When I contacted them, I was told they had no knowledge of Australian Skin Clinics. I doubt I will get any money back but will pursue via legal channels. This is a disgrace...! September 30th 2019 Update: A further scam - Greenhills - So, following my last review when I was told that there had been an overnight change of management and I would need to contact the old owners to get the money I prepaid for my treatments ($750, they then emailed me contact details for liquidators), I told them I would like to use this money towards other treatments as I knew I would have zero chance of getting the money from the old owners (I contacted the liquidators and they told me they knew nothing about it). They gave me an appointment for today. When I turned at my appointment today I was told that they could not offer me such treatments because they would lose money but they could offer me hair removal treatments (which I do not need)!! So be very careful, do not pay this company any money. It's a scam and I wonder how many others they have scammed!
Newmarket Clinic Closure without warning
The Clinic at Newmarket has unexpectedly closed without warning. I only received an SMS saying the clinic is closed until further notice 2 weeks ago. I have no received any further communication. It seems they have only been communicating with some clients not everyone which I found disrespectful. There has no been offered for a refund. I have paid for 12 treatments and had only had one treatment done. This is absolutely shameful behavior. I am fighting for my money back, as it looks that they are stealing my money.
Newmarket clinic closure
I can’t believe this place just shuts down and their only option for customers is travelling an hour and a half to get any pre-paid procedures on the Gold Coast. This can’t be legal. And why are they closing? Dodgy!
I bought an anti-wrinkle treatment for 2 areas (forehead and frown lines), paying 288, 75. The procedure was performed on 19/07/19. 15 days after the procedure (near August 5) I returned to the clinic for a review of the procedure and the nurse found that I needed a touch up on the forehead area. I was also going to apply it to the lateral area of the eyes. That day I could not perform the procedures because I was not feeling well and the nurse herself said that it was better not to perform the procedure at that time. I asked if I could d...o it the next day. The nurse informed that she would be on vacation and would only return after 15 days. When she returned to the clinic after her vacation, she had no available time, and I rescheduled the appointment to 9/2. Again that day I could not go to the appointment and made the cancellation because I passed a job interview and began training for the new job. Today, 9/14 I returned to the office to perform brow retouching and lateral eye procedures and was informed by the nurse that I would have to pay more than 550 to redo the entire procedure. I was incredulous with the nurse's indifference and the amount charged, given that the site value for 3 areas is between 449-499. Not to mention that after the procedure I noticed that some lines of expression that did not exist before. Therefore, I advise you not to do this procedure in this clinic, since it lasted less than 2 months and the nurse's care.
Purchase laser and have it expire .. Bad luck !! Money wasted even though I was encouraged to purchase !
I would like to express my thorough disappointment in the service and process you have in place.
I purchased 6 Underarm Laser treatments August 2018 only to now find they cannot be used. Along with that a Brazilian I had bought as part of a package also null and void.
I understand that you have are required to have processes in place however at no time have I received an email to advise that my treatments are expiring and the most disappointing thing is that I was encouraged to purchase another 6 treatments of Underarm knowing I was in main...tenance and now not able to use these is extremely disappointing and given I have been a customer for quite a long time I’m surprised that you would turn a paying customer away with purchased treatments. Such a money making scam. Fancy not honouring people’s purchase of packages... maintenance pack mind you that I’m supposed to use 6 in 9 months! On maintenance !
Lovely staff and good treatments
I just feel regarding skin products that the less added ingredients that are not any benefit to the skin and which some people may get an irritation from for example perfume or fragrance, should be left out and perhaps a more natural kind of preservative, should there be one, perhaps made from essential oils could be used. I know that the smell of a product can be attractive to some people and the reason why they may purchase it, but myself, it is a deterrent and I would prefer no smell at all, or a fragrance that is derived from a more natural source. With many treatments it is necessary to purchase skin products to enhance the treatment.
Good friendly service at Bulimba store.
Wide range of services - and most of the staff are 'people-people' and really care. They are trained to get good results and I have always been happy with the result
Unprofessional customer service
Not recommended at all!
Avoid buying those prepay packs as if sth goes wrong seems they don’t care!!!!!!!!
I bought a package valued $450 from Hornsby store and store went to liquidation, my money gone and no one is taking responsibilities it, head office told me it’s nothing to do them! You expecting as a well known brand they refund your money or transfer your service to other shops but!
How come all the advertisings and promotions coming from you and people trust and buy them and they never gets their service !!!
To me it’s like robbery but in a fashion way!
Avoid Brisbane MacArthur Central-not experienced in injectables! Received a complete black eye without any apology.
I didn’t want to write this review but after numerous emails and photos sent, and a call to the Manager, I have had zero apologies for the black eye that developed after crows feet injectables. I strongly feel the Injector was fresh out of completing her course and inexperienced. I walked out $158 later ($300 in total for the services) and literally an orange flavoured ‘Zupper Dooper’ to hold on my eye to avoid further discolouration. Not a proud bus ride home. Over three days my eye grew blacker and bruised. It’s taken 2 weeks to go away with ...lots of concealer as cover up. When I emailed photos and spoke to the Manager she told me she had to talk with the consultant and get back to me. I have heard nothing. I understand some bruising may appear but the other eye was fine and all other experiences at Bulimba clinic have been without any issues. I will never go back to MacArthur Central clinic for both capability and customer service reason. Highly disappointed.
- Verified customer
Save your money, skin, and peace. STAY AWAY
I have been getting laser hair removal for 4 years. I get a touch up every 3-6 months. I’ve had it in many countries. This was the WORST experience. I hope to save other people from what I’m going through. I went for a Brazillian and underarms. This means everything down there everywhere else. The girl who did my treatment treated me like I was disgusting (never had that before). She barely did anything, she literally only did half an underarm on one side then went over my vagina within one minute, not making sure to get every section like ever...yone else and did not do a Brazillian that I paid for. I could tell she wanted it over with and it made me insecure so then so did I. Well, now a few weeks later I have a terrible infection on my skin where the laser touched me. I’m not Australian so going to the doctor to treat it costs more then the laser. WORST EXPERIENCE of my life with any medical laser/spa anything. Save your money, your body and your peace..... stay away from this dodgy operation.
This is Perfect
I want to say how amazing Cherie is and how she makes my day.
She is professional. attentive to detail and I love coming in just to see her at pacific fair
Laura is such a wonderful team member she is a wealth of knowledge and always a pleasure to be seen by and looking after me at the pacific fair clinic
I have been a customer at Robina clinic for a year now and I have always received a great service. Never had problems with booking, always taken on time, work done properly. Even though I have moved further away from the clinic, I still go there and do not want to change to another one. Staff is always nice and tries to do their best to provide a great service. Definitely recommend this clinic. I have been only doing Laser hair removal so cannot talk about other services, but LHR definitely done well.
Outstanding customer service !
Lijie is absolutely amazing, also the staff and manager are totally amazing and thorough! I highly recommend the northland clinic , I will definitely be a revalue customer of theirs, I have been to many other clinics and nothing has compared to the service and the results I have had !
Australian Skin Clinic - North Lakes - Amazing staff
I had my consultation this morning at North Lakes with Belinda. She was extremely helpful and gave me all the information I required. She gave me some great tips & advice on what skin treatment would personally suit me. I didn't feel in any way that she was just trying to sell me stuff. She was friendly and professional & I look forward to the treatments I am booked in for.
The Customer service was great
The ladies in the city Brisbane store are warm, informative and helpful. I look forward to being a long term client of there's due to their wonderful customer service. Also Beth gave me lots of tips for my skin! I look forward to not wearing any make up because of all the products here
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Questions & Answers
What’s your complaint procedure?
Customer Support T.Australian Skin Clinics
Hi Fud, as each of our clinics are individually owned and franchised, please direct any feedback or concerns to the manager of your treating clinic. If the manager is unable to assist, it may be escalated to the Franchisee. Our head office is happy to facilitate any discussion between the clinic and client, however we cannot offer a refund or resolution on behalf of the owner. Kind Regards, Australian Skin Clinics
My son has bad acne
Do you treat it and want to know success rate ?
Regards, Suzie Muir
Customer Support T.Australian Skin Clinics
Hi Suzie, we have a number of treatments for acne and acne scarring You can read more about our scarring treatment options here: https://australianskinclinics.com.au/scarring/
We recommend coming in for a free consultation, where our trained technicians can customise a treatment plan to suit your son's skincare needs. Please call us on 1300303014 to book! Kind Regards, Australian Skin Clinics
Does anyone know this skin clinic’s head office number or email address? I am not able to find it anywhere in their website, other than the branch contact details.
The branch I normally go to, the Manager refused to do a price match when it clearly mentions in their website that they will price match their competitors who are within 30km zone.
So, I had no choice but to buy the sessions with their price.
I did email the branch about my unsatisfied experience and how they are not following their policy, but no reply or apology about it.
Head office is on Upton street Bundall or the advanced skill academy ( I think can give you the correct number) all centres should be able to provide you with head offices phone number. Head office are always keen to address any issues you may have. Unfortunately I don't have the number with me just what I have provided .i hope your issue is sorted soon one experience shouldn't put you off a great company
Customer Support T.Australian Skin Clinics
Hi Rabbit, you can contact the Australian Skin Clinics head office by emailing firstname.lastname@example.org. Kind Regards, Australian Skin Clinics
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