I would definitely recommend the others to come here!! (Westfield Sydney)
It’s the greatest day of my entire week ever! I just had an awful week lately and once I came for the treatment they just make my day I would give them 10/10 stars! The treatment went really great and I have a bit of a girl talk and also a discount that I needed lol. Anyway they’re the nicest and the loveliest dermatologist ever xoxo
Burnt my face and underarms badly
The Hornsby Australian Skin Clinic where I have been getting laser hair removal for lip, chin and underarms, recently burnt all these part of my body very badly. At the time of the process being done, I informed the technician that the pain was unbearable and much more than usual. She adjusted the airflow which made it slightly less uncomfortable. Despite this, at one point I had to ask her to stop because I could not tolerate the pain. There was no adjustment made to the setting despite my complaint. My face and underarms were on fire and by the time I reached home, I could see scarring on my face. I emailed pictures to the clinic straightaway and informed of the issue. I applied ice to cool the burning which was unbearable. I then went back to the clinic so I could show the technician what had occurred. The only response I got was that I was tI had signed a consent form saying that there might be pigmentation and secondly that I have to buy the overpriced products to help improve the situation. I did not sign up for my body to be burnt and then to pay more money to buy products to undo the damage. I kept telling the technician that I was burnt and she kept saying that I have signed the consent for pigmentation, and then proceeded to show me it. I said to her that despite the consent, it does not absolve responsibility for negligence. She offered me a brightening serum and asked to apply that to reduce the discolouration.
3 weeks after the treatment, I now have dark patches on my chin and my underarms look terrible. I even left a comment on the Australian Skin Clinics website but I have had no response or contact which makes it feel like they don't even care. I have posted some pictures of my face to show how it was burned. I have not posted any pictures of the underarms but they look terrible to the extent that I cannot wear sleeveless dresses anymore.
I would strongly recommend that this clinic is not visited. They leave you scarred and do not take any responsibility for the outcome...... that is completely unacceptable. I am too scared to do any more sessions because instead of solving a small problem, I now have a big problem that will have a life long impact on my life. This is negligence at its best.
I would like to thank the consultant that took care of me. She was very professional and explained what she was going to do. She explained what I had to do after the treatment.
Quick, easy and efficient! Will defiantly be coming back to continue my treatment. Very professional, wasn’t as painful as I thought and very good customer service, the lady’s are very nice
Plenty Valley store is amazing
The girls at the Plenty Valley clinic have helped my skin so much! I used to have really bad acne but managed to clear my skin up really quick by doing treatments and following the technicians informative prescription. I now have the best skin and my confidence is through the roof! Cannot recommend them enough <3
my skin has never looked so good!
My skin is glowing after my latest high Performance facial. I can really see a big different in my pore size, and my skin is glowing. The girls are really knowledgeable, super helpful, and make a whole lot of sense about skin that I can understand. Will definitely be back, and I'm loving my new skin care range to continue my amazing results at home.
Australian skin clinics plenty valley have fixed my skin! I have never had clear skin until now it’s amazing
Before I started having treatments at ASC plenty valley my skin was red and sensitised and congested with acne scarring. Since treating myself to a range of micros, mandelic peels and skin needling my skin has completely cleared up. I’ve never been confident to leave the house without makeup on until now.
its changed my life
i absolutely love Ultraceuticals, Ive always had dehydrated skin because of my under active thyroid, i love the b2 serum and SPF. Ive recently started using the Vit A, totally in-love. my skin feels amazing.
Amazing customer service
I went in for my first treatment, a little nervous and unsure about what to expect. The nurse was amazing in her approach and the results were amazing! Looking forward to my next appointment.
Everything you need to know about skin in one place!
The team at Plenty Valley are amazing! Very knowledgeable staff, the girls are very friendly and always happy to help! I will definitely be back to talk about my skin, peruse through the huuuge range of products and will bring my friends!
Great for quick skin treatments
I have been going to ASC for over 7 months and have always had a nice experience in the Macquarie Centre and Top ryde clinics.
Great for micro-dermabrasions and chemical peels!
Micro Needling and LED at Plenty Valley Clinic
Had a thorough skin consultation and excellent service. Made me feel extremely comfortable and after the second micro needling and LED session I am already starting to see great results. Would certainly highly recommend to anyone with any skin concern.
0 stars, burnt skin after laser at Marion
On my second lip & chin laser hair removal , left with burnt skin. The “clinician” had no idea what she was doing, reeked of cigarette smoke, and obviously has not had enough training. I think the main goal for this place is sales
Fantastic staff, treatment and products, wouldn’t go anywhere else.
I have LED with Jane and vein treatment with Brooke at Eastlands. The staff are so friendly and efficient, they go above and beyond with there customer service and care. I’m having fantastic results with my skin couldn’t be happier. Thank you
Stay away do not risk yourself
I have been burnt multiple times to the point of seeking medical trearment for 2nd degree burns. Huge blisters in my brazilian area, behind my knees, calves etc
I was always sweet talked by the Sydney store manager to come back as valuable customer with all the lame apologies.
I made the mistake of believing in them, and gave them a second, 3rd and ..nth times chance
This store has a huge staff turnover which is part of the problem of unqualified staff doing skin treatments.
The last that happened was that I bought 3 facials. The therapist Tunicia was great. She did the 2 first session that went really well. I came for the 3rd session and oh surprise she had left and was gone a month ago. They offered me the treatment with another staff member. I refused as it is about my face and obviously I'm not going to risk it to be burnt. I asked for my money back a refund of ~$300. They refused to return my money. An store assitant with fake eye lashes stated that i take it or leave it. Ah? Outrageous. They do not only burnt your skin but steal your money. Stay away
Worst customer service
The Garden City Store in Brisbane has got the worst customer service that is just appalling and quite shameful. I have gone to salons where if I have missed a tiny patch on my leg, they will just shave it and continue with your appointment instead of sending you home. They don't care that they have wasted your time either for something that would take them 20 seconds to do. They squeeze in as many appointments as possible which means you can't even run late by 5 minutes. Their attitude is extremely rude and no respect for the elders. You never get the same person again. My mother was going there who is in her 60's and advised she didn't feel comfortable, they gave her a staff member she was comfortable with and never gave her again, she hated going and dreaded it every time. I can't believe anyone would continue to go back for any cosmetic injections, they skype a doctor to get given the go ahead who is definitely not local. That is just asking for something to go wrong. I would much rather pay more money for better service. I refuse to go back to them and would stop any of my family and friends going to them. I've even had a family member work for them who advised the way they treat their staff and how they talk about customer's is just disgusting and degrading. To think they would talk about customers, makes me very uncomfortable.
Wonderful Customer Service
Excellent experience, the clinic is always time efficient. Good opening hours very accessible! Thank you for your service you’ve been wonderful
Bulging and terrible staff
The staff are rude and terrible, don't know how to administer Botox, they've inject in a wrong area hit the nerves. Have bulging, they don't care about their clients all they care is your money.
Amazing clinic with great customer service.
I have been a client of Australia Skin Clinic for nearly a year and it goes without saying that the girls at Carindale have exceptional customer service and definitely make me feel so welcome every time i visit. Not only is their pricing amazing for the quality service you receive but they are always ensuring that i leave satisfied and happy. It is an absolute pleasure to have work done by these consultants and i can not recommend them enough!
Wow.. A rhort of the highest degree.
In 9 years of having Cosmetic services done, from major surgery such as Abdominoplasty to Liposculpture to minor touch ups such as Microdermabrasion, I have NEVER come across such an unethical, thoughtless, money hungry, uncaring situation as I find myself currently in.
After spending more than $2,000 for services and face product since June, including 1st round cheek filler + forehead Dysport followed by Microderm +Azyme peels, I went back to Australian Skin Clinic at Greenhills for another round of cheek fill, dysport and, this time, lip fill..another $1255!!!
Total spent here now over $3255...
Stupid me, not heeding my instinct and going with the first injector, who had left shortly after 1st cheek fills.
Instead I ended up with a with a greenhorn, 1st year in, who did not inform me of same till appointment was well under way.
Filled my cheeks and did so badly that I now am on antibiotics for a sinus infection.. too close to sinuses..not on cheekbone (L) side of face. Injected Dysport into my hairline..scalp..instead of forehead wrinkles and has given me a perceptibly distorted set of lips.
Yes, one side majorly larger than the other.
After seeing staff st Greenhills 2 x days after, to ask if stuff was right, and having my micro girl turn away in disgust at my lips, I blew up next day and called, asking for a manager.
Redirect to [name removed] at Erina, appointment made at Charlestown. Injector there agreed saying quote unquote " I really dont like them", agreed my mouth was lopsided and the overall fill job was not good.
A further appointment made.
All along reassured this would be fixed at THEIR cost.
Appt this arvo, skype 'chat' with a [name removed]. After bullying me about my explanation of sinus infection from the fill he then rabbited on with, a whole lot of jargonism which, after 9 years, I knew.. THEN told me I would need to 'come to an agreement' with this company to pay to fix my botched lips..
AFTER BEING ASSURED several times this would be at THEIR cost.
Told only fixed if I pay half the price of one ml = $199.. 0.5ml to fix my lips, my cost, the rest to be thrown away.
Suffice to say the emotions I felt verged on anger, dismay, disappointment, betrayal and, finally, disgust.
I left, after having 20 units of dysport in forehead, their cost, to correct wrinkles still there due to scalp inject... only following ANOTHER skype chat with ANOTHER Dr to have same done, me in tears by this point.
No lips fixed, be damned after $3,200 +, these mongrels are getting another cent off me.
I have money, am not poor and in fact am writing a book called The Bogan Beauty Queen.
4 days b4 Xmas..lets sting for some more for our incompetence.
I WILL get my lips fixed, pay whatever, spend another $1000 on my cheeks, that Australian Skin Clinics will now NOT be getting and add this to a chapter in my book on WHAT NOT to do/have/ put up with when YOU are the PAYE customer.
Thanks [name removed], Greenhills, you were great and I loved my micros, peels and your company...and [name removed] at Charlestown for your genuine care.
As far as you go [name removed].. i hope you get some major facial disfiguration and see how you like it.
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