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Australian Skin Clinics

Reviews

(195)
(15)
(2)
(2)
(52)
  • Product Quality
    3.6 (38)
  • Return Claim MadeYes (1) · No (36)
  • Customer Service
    3.9 (41)

Reviewer Photos & Videos

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Liz

LizGreater Melbourne (Outer), VIC

  • 5 reviews

Cosmetic injector

published

Front end staff very friendly, Great waiting room at rear so people in the centre cannot see who is having procedures done.The Cosmetic injector Leona was so friendly, thorough and gentle. Will definitely be my regular clinic from now on. Prices were also very reasonable.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWatergardens
TreatmentsInjectables
See all answers
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Liz, Thank you so much for this review, we love hearing your feedback!

Mark

MarkSydney, NSW

An investment to my skin!!

published

I’ve never felt so confident in my own skin! Australian skin clinic at parramatta have done a great job! I love their staff and services, they’re all so friendly and give great advice.

Customer Service
Product Quality
Store LocationParramatta
TreatmentsSkin Treatments
See all answers
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Mark, thank you so much for this fantastic review!

Crystal

CrystalSydney, NSW

  • 2 reviews

Great service

published

The staff at Australian Skin Clinics at Parramatta are experienced, friendly and always happy to help. I love their advice and the products sold in store. Highly recommend visiting the store yourself.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationParramatta
TreatmentsSkin Treatments
See all answers
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Thank you for the wonderful feedback Crystal!

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Amazing

published

Australian skin clinics in Parramatta did an A-zyme peel on me and after a few days, my skin was glowing and it felt amazing! Would highly recommend going and getting one done.

Customer Service
Product Quality
Store LocationParramatta
TreatmentsSkin Treatments
See all answers
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Thank you so much for this awesome review Angelina!

My skin loves it

published

Great treatments, always freshens and improves my skin. Can’t live without it. The vitamin A peel is my favourite. And I’ve just tried high performance micro. The staff are always very friendly and professional. I never have facial treatments anywhere else

1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Thank you for this great feedback Pooja!

Great service

published

The girls at Parramatta are so amazing! They were so helpful and thorough with my skin consultation and my technicians knowledge was incredible, my skin has never felt better! Would definitely recommend.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationParramatta
TreatmentsSkin Treatments
See all answers
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Thanks Violet! We really appreciate your feedback!

Exceptional service -Australian skin clinics Parramatta

published

Outstanding reliable service.
Reminders of appointments.
I have been a few times and experience a great service and expectation.
Attention to detail and would highly recommend Anila and the team !

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAustralian skin clinics Parramatta
TreatmentsHair Removal
See all answers
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Andrew, thank you so much for this fantastic feedbcak! Kind Regards, Australian Skin Clinics

Hayley

HayleySydney, NSW

Don't go here for injections!!

published

I went here for neck line fillers, and it was horrendous! DONT DO IT- GO TO A QUALIFIED DR!!
The nurse informed me it will heal in about 2 weeks (as it was very lumpy)- 6 weeks later after going in weekly with concerns over the lumps and being told "it will go down in time" I asked for her to dissolve. Money wasted, every time I came in I felt like a nuisance- because they made me feel like it.
My neck lines are still not the same.

Mind you, the nurse had to get permission via video chat from a DR to be able to proceed with the procedure???
Be careful with injecting anything into your face, do your research and go to a DR!!

TreatmentsInjectables
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics
Marie

MarieSouth East Queensland, QLD

  • QLD
  • Verified customer

Microneedling Ruined my skin

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationChermside
TreatmentsSkin Treatments
See all answers
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Marie, we are sorry to receive this feedback and would like to investigate this further. Please email your full name and complaint details to info@australianskinclinics.com.au so that we can be in touch. Kind Regards, Australian Skin Clinics

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First time Botox at Carindale and terrific results!

published

I wanted to get botox at age 52 and decided I didn't like the Nicole Kidman frozen forehead look and explained this to the Clinic nurse . Nothing much happened until around two weeks and noticeable frown lines and also opened up my eyes a bit as well . On my 2nd consultation she topped up the area and I was surprised how quick the procedure was. I went to my mothers place and she was anti botox and she couldn't tell I had it done. I said mum I had botox and she said , well you're looking healthy but I didn't know. Very happy with this and will definitely be coming back.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCarindale Westfield upstairs
TreatmentsInjectables
See all answers
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Mish, we're so glad to hear you are happy with your treatment results and service at Australian Skin Clinics Carindale! Thank you for leaving such a wonderful review. Kind Regards, Australian Skin Clinics

The reviewer stated that an incentive was offered for this review

laura

lauraGreater Melbourne (Inner), VIC

  • 3 reviews

Australian Skin Clinics Chadstone

published

The girls here are absolutely amazing! I head in for skin and injectable treatments and everyone is so friendly and knowledgeable. Wouldnt go anywhere else for my treatments. Highly recommend.

Customer Service
Return Claim MadeNo
Store LocationChadstone
TreatmentsInjectables and Skin Treatments
See all answers
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Laura, thank you so much for this wonderful feedback and review! Kind Regards, Australian Skin Clinics

Miss jane

Miss janeHunter Region, NSW

  • 2 reviews

Kirstin - Nurse at Greenhills Australian Skin Clinic

published

Kirstin was my injector and she was awesome- her aseptic technique to reduce infection was impeccable, her constant rechecking of product and dose was very reassuring and the result was the best I have ever had. She was professional, friendly, knew the product and answered all the questions I had and i have recommended her to many work colleagues - the best

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGreenhills
TreatmentsInjectables
See all answers
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Miss Jane, thank you so much for this wonderful review, we're so glad to hear that Kirstin looked after you! Kind Regards, Australian Skin Clinics

Andie

AndieBribie island

North lakes store

published

Very happy with this place. Great service, very friendly and professional staff. Staff are knowledgeable and big in care and safety. Well priced. Will continue to go there for more services.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorth lakes
TreatmentsSkin Treatments
See all answers
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Andie, thank you so much for this lovely review!

The reviewer stated that an incentive was offered for this review

dudly

dudlyBrisbane

  • 3 reviews
  • 2 likes

Took my money and closed up shop

published

Took my money for a 6 month package and promptly shut up shop. Only offered use of package at another store 100km from my house. Being given the run around by management. Everyone is “empathising” but not acting. I would love to get a refund, but on a pre recorded message they say they don’t have my money to refund me.

TreatmentsHair Removal
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics
Diana

DianaSouth East Queensland, QLD

  • 5 reviews

North lakes Westfield Clinic - Received third degree burns beware!

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationNorth Lakes
TreatmentsSkin Treatments
See all answers
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics
Laser Clinics

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TAW

TAW

  • 2 reviews

Rude stealers

published

Took money for a appointment that I was unable to attend and are rude and unhelpful. They give false information when booking, then tell you that the procedure doesn’t actually help certain things once you have paid a package.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationTweed heads
TreatmentsSkin Treatments
See all answers
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Greenhills East Maitland Store Closure - DO NOT TRUST - BE WARNED

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationGreenhills (East Maitland)
TreatmentsSkin Treatments
See all answers
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics
Alejandra Riachi

Alejandra RiachiSouth East Queensland, QLD

Newmarket Clinic Closure without warning

published

The Clinic at Newmarket has unexpectedly closed without warning. I only received an SMS saying the clinic is closed until further notice 2 weeks ago. I have no received any further communication. It seems they have only been communicating with some clients not everyone which I found disrespectful. There has no been offered for a refund. I have paid for 12 treatments and had only had one treatment done. This is absolutely shameful behavior. I am fighting for my money back, as it looks that they are stealing my money.

TreatmentsHair Removal
2 comments
Australian Skin Clinics
Customer Support T.Australian Skin Clinics
Alejandra Riachi
Alejandra Riachi
Donna T

Donna TSouth East Queensland, QLD

Newmarket clinic closure

published

I can’t believe this place just shuts down and their only option for customers is travelling an hour and a half to get any pre-paid procedures on the Gold Coast. This can’t be legal. And why are they closing? Dodgy!

Customer Service
Product Quality
Store LocationNewmarket
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Anti-wrinkle

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationHelensvile
TreatmentsInjectables
See all answers
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Paula, we're sorry to hear of your experience so far. We take your feedback seriously and have passed this along to the Helensvale management team for immediate review and follow up. Kind Regards, Australian Skin Clinics

Page 1 of 14

Questions & Answers

Fud

Fudasked

What’s your complaint procedure?

1 answer
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Fud, as each of our clinics are individually owned and franchised, please direct any feedback or concerns to the manager of your treating clinic. If the manager is unable to assist, it may be escalated to the Franchisee. Our head office is happy to facilitate any discussion between the clinic and client, however we cannot offer a refund or resolution on behalf of the owner. Kind Regards, Australian Skin Clinics

Suzie M

Suzie Masked

My son has bad acne
Do you treat it and want to know success rate ?
Regards, Suzie Muir

1 answer
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Suzie, we have a number of treatments for acne and acne scarring You can read more about our scarring treatment options here: https://australianskinclinics.com.au/scarring/
We recommend coming in for a free consultation, where our trained technicians can customise a treatment plan to suit your son's skincare needs. Please call us on 1300303014 to book! Kind Regards, Australian Skin Clinics

Rabbit

Rabbitasked

Does anyone know this skin clinic’s head office number or email address? I am not able to find it anywhere in their website, other than the branch contact details.
The branch I normally go to, the Manager refused to do a price match when it clearly mentions in their website that they will price match their competitors who are within 30km zone.
So, I had no choice but to buy the sessions with their price.
I did email the branch about my unsatisfied experience and how they are not following their policy, but no reply or apology about it.
Thank you.

2 answers
Cally
Cally

Head office is on Upton street Bundall or the advanced skill academy ( I think can give you the correct number) all centres should be able to provide you with head offices phone number. Head office are always keen to address any issues you may have. Unfortunately I don't have the number with me just what I have provided .i hope your issue is sorted soon one experience shouldn't put you off a great company

Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Rabbit, you can contact the Australian Skin Clinics head office by emailing info@ozskin.com. Kind Regards, Australian Skin Clinics

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