AustralianSuper

Like HS I submitted a request for withdrawal on 26/3/26 and it is now 15/04/26 and no money. I have had a 3 chat sessions and two phone calls to help line. All they can tell me it is a computer glitch and cannot give a timeframe for payment. I asked if the problem was affecting all requests for withdrawal and a weird answer which was neither yes or no. All seems a bit strange to me.

I have requested to transfer funds from Australian Super to SMSF on 7/3/26 and now writing this review today at 14/04. I have submitted all the required information and rang the ATO to verify the information as asked. I have rung the office numerous times and spoke to the staff who keep saying they have limited control and there is nothing needed… Read more

at this stage and the application is with the processing team. The one member escalated last week, and another member escalated today but they could not tell me the processing time with escalation. I have already emailed reviews email with my concerns and member numbers. I have lodged a complain on Australian Super Website today as well.

If I could give AustralianSuper a minus score, I would. Customer service is terrible. Trying to transfer money from AustralianSuper to another fund. Keep on receiving text messages that they need more information, so I ring up customer service, not but twice. First time waiting for 43 minutes and then get told I have given them all the details… Read more

needed. Ring up again 1 week later (another 36 minutes) to see why the delay. They cannot give me a reason, but they will file an internal complaint for me. Ring up today 13/4/26 as still no funds in the nominated account, again, same rubbish and 51 minutes later with no resolution. They like taking your money but they certainly don't like giving it back. My wife is with Care Super and so, so easy to transfer, speak to someone that knows what is going on. I am closing my account with AustralianSuper and going to Care Super. I suppose the name Care says it all. STAY AWAY FROM AUSTRALIAN SUPER

Appalling service, sorry there is no service. Wait times excessively long. For 3 weeks I have tried to withdraw first a small amount from this fund, blocked at every level, hopeless consultants, only goes to a call centre who really can do nothing,… Read more

they cannot transfer to a staff member, they can only put in a request for someone to call you, they then send a text saying "trying to contact you" an outright lie. After a week of frustration I decided to withdraw the whole amount. I rang daily, received the same answer, we are processing. They just do not want to give your money back. I am totally ashamed of this organisation and believe they should be severely admonished for their absolutely appalling behaviour. A number of staff either need to be retrained or fired for incompetence. I am disgusted, and ashamed that an Australian company could perform so poorly. Look at the millions of dollars Australians have invested in this company and ask yourself why can't it have a better service. UNDER NO CIRCUMSTANCES DO NOT PUT YOUR MONEY HERE. APPALLING!

Do not invest with this organisation. The processes they have are hopeless, as are the staff. They are obstructionist, don't know how the processes work, don't communicate what is required and will do anything to try to stop you withdrawing your… Read more

funds. The advertised 3-5 business days for a withdrawal is just a lie. Its been weeks and I'm still waiting. No one would advise when my withdrawal would be paid, they couldn't forward me to anyone who could tell me. There systems don't integrate with the ATO. They fobbed me off to the ATO, as if it wasn't there problem. The ATO were extremely helpful but couldn't change the ATO systems as it required advice from Australian Super. Steer clear of this organisation. Nobody cares about customer service. its all about the next phone call and how quickly they can get rid of you.

Pathetic service and really hopeless organisation to deal with Every single process they have is rubbish Only chatbot and people who claim they are not trained with member direct Absolutely frustrating when you manage your own money They offer a… Read more

complaint service which will absolutely make you bash your against a wall...this mob is bad for your well being. avoid I have heard Australian requirement trust is ok ... i am going there with my super AU Super do not deserve to manage your money

I just received a call back from Australian Super at 6pm . Considering most businesses stop calling right on 5Pm , then the very next day you have to start the laborious process again . The lady I spoke to was patient and kind in her words and took me through the website until everything was fixed. Show reply

I transact regularly with Australian Super. As long as the correct documentation is provided in accordance with their requirements the transactions are processed very promptly and have even improved in recent times. I am grateful for the service provided. Show reply

I left Australian Super before I rolled my super over. But when a family member died in an accident, who was with AS, we received first class service. The insurance amount and the the super balance was transferred very quickly. Thank you! Show reply

am extremely disappointed with the way my income protection claim was handled by AustralianSuper. The process felt very unprofessional and lacked any sense of fairness or understanding of my personal circumstances. After waiting for several months, instead of receiving proper support, my claim was simply deleted/closed without clear communication… Read more

or genuine consideration. During a time when members are already under stress and relying on their insurance for support, I expected compassion, transparency, and professionalism. Unfortunately, that was not my experience.ed showed very little humanity or understanding for what members may be going through. I believe superannuation funds should support their members during difficult times, not make the process more stressful and frustrating.

I hope AustralianSuper reviews how they manage income protection claims and improves the way they communicate with and support their members in the future. The looking for any point to reject your claim instead of helping genuine people..

AustralianSuper has completely lost the plot!! They claim these massive premium increases from the end of May 2026 are necessary because of a “surge in claims”, especially mental health and TPD claims among younger members. Nonsense. That might be their excuse, but it’s completely unfair. Death cover: +20% TPD cover: +40% At a time when the… Read more

middle class is getting absolutely hammered by skyrocketing cost of living, stagnant wages, unaffordable housing, and real wealth disappearing fast, they decide to punish the vast majority of members who never claim just because a portion of people are making claims.

These increases are ripping money straight out of members’ super balances — the exact money that’s supposed to secure our futures. Every extra dollar taken out each month means less compounding and less money in retirement. This isn’t protection. It’s straight-up erosion of our retirement savings.

They say it’s “just passing on costs.” No — it’s passing their poor risk management and industry-wide mental health claim explosion onto everyday members who pay premiums for years and never get a cent back. After cutting premiums for a few years, this sudden reversal feels like they’re fixing their own underwriting problems on the backs of loyal, non-claiming members.

This is tone-deaf and heartless. Members are already struggling with inflation and high interest rates, and now AustralianSuper is accelerating the damage to our retirement savings.

I want a proper explanation — not the generic “claims are up” rubbish. Tell us exactly what you’re doing to control costs and manage the risk pool instead of just hiking premiums on a captive audience.

I’ll be cancelling my cover and seriously looking at moving my super elsewhere. Enough is enough. This is not how you treat members who have trusted you with their retirement.

Australiansuper are the worst financial company I have ever dealt with in my 26 years working within the finance industry. Be warned they deliberately stall withdrawals by weeks and months and forget traying to transfer your super to your SMSF. They have consciously and deliberately made steps to withhold your funds from roll over or transfer to… Read more

other industry funds. My mother who is in pension mode had to wait 3 months and two AFCA complaints to get $50K which was need to purchase a retirement villa as she needed the shortfall from her super. They basically left her on the street and we covered the shortfall. Now they refuse to transfer my funds to my SMSF that my account processed. They lied and made me get certified ID twice when the first was legitimate and now state more lies. I suspect they do not have the cash here in Australia as my fund is in cash allocation 100% so Be very concerned. Looks like a giant Ponzi scheme and none of the money is onshore.

I will never go with Australian super again and I will be telling everyone about how I have been treated, it is nothing short of a criminal act! Absolutely terrible service, since being diagnosed with a chronic illness I am disabled and they have made my life a living nightmare just trying to get my insurance that I paid for to be paid to me. They have given me nothing but excuses as to why it's taking so long.

I am extremely dissatisfied with the level of service I have received from AustralianSuper. And give there customer service 1-10 I submitted a simple investment change request, yet after three separate phone calls—each lasting approximately one hour—multiple follow-up emails, and even lodging a complaint with AFCA, the request still has not been… Read more

actioned after more than 10 days.

This level of delay is unacceptable. During my interactions with customer service, I experienced long hold times, poor communication, and unhelpful responses. On several occasions, I was placed on hold for extended periods just to receive basic information, which added to the frustration.

Managing my superannuation should not be this difficult or stressful. The lack of efficiency and follow-through has caused unnecessary anxiety, especially when dealing with my own hard-earned money. Managing your own super shouldn’t be this stressful. This has caused unnecessary anxiety and wasted a lot of my time.

I’ve completely lost confidence and will be moving my super elsewhere. Based on my experience, I would not recommend AustralianSuper.

If I could give zero stars I would. I have been trying to withdraw my super, and put it into my SMSF for nearly 2 months now. I am at the point of ringing them every week, and each time I get the same answer - all of the information is correct, we don't know why it hasn't been processed, and no-one from the processing/escalation team is available… Read more

to speak to - is that because there are so many complaints about them not releasing funds for withdrawals???? Internal Complaint has been raised, and also a complaint through AFCA - let's see how long they keep holding onto my money!

I’ve generally had a smooth experience with AustralianSuper in the past, but my most recent withdrawal request has been extremely frustrating. I’ve previously transferred money from my AustralianSuper account into my SMSF three times online with no issues. However, my fourth request has now been dragging on for over two months. The problems… Read more

began after I changed banks. What should have been a simple withdrawal has turned into an ongoing series of delays and confusion. I’ve had to call multiple times because I kept receiving generic emails requesting information that was either irrelevant or already provided. On one occasion, even the staff I spoke to couldn’t explain why a particular email had been sent to me.

Another major issue has been the lack of communication between the customer service team and the processing team. Each time I call, the agents say they can’t directly contact the processing team to clarify what’s actually required, which means I’m left waiting days or weeks only to find out something else is missing.

After calling again this week for an update (because I received no follow-up after my previous call), I was told the request hadn’t even been sent back to processing because the previous agent failed to complete a voice consent. This has effectively reset the process yet again.

Meanwhile, I have overdue bills and urgently need access to these funds. It’s incredibly stressful to have a simple withdrawal delayed for months due to internal process failures and poor communication.

At this point, the only reason I’m still with AustralianSuper is because my life insurance is tied to the account. Otherwise, based on this experience alone, I would seriously consider moving elsewhere.

I hope AustralianSuper improves their internal communication and processing systems, because this experience has been far from acceptable.

A family member has had to withdraw from their balance on compassionate grounds. When the money didn't arrive within the promised time frame, and no confirmation email recieved, this family member called to follow-up (today). It was discovered that Australian Super staff have data entered the BSB incorrectly and the funds have been sent to the… Read more

wrong account. Australian Super can not give a time frame for this to be rectified. Frida in their dispute resolution team was atrocious on the phone. Had absolutely no empathy for the situation, absolutely no active listening skills, and behaved like if she didn't get off the call right then, the rectification of the issue would be delayed significantly further. She made a point of saying it couldn't be escalated higher than her. I will be moving my personal balance from his fund ASAP due to how they treated my family member. I became a member nearly 25 years ago when I worked for their customer service team. Training on dispute resolution was much more customer focused back then.

Australian Super invests in Israeli companies and refuse to stop helping to fund genecide. For this reason alone, I have changed my super to Australian Ethical super and I won't be coming back to Australian Super for good.

Where do I even start? I was due to pay my surgery fee's two days ago after trying to access my super for almost 3 weeks. Push back after push back, I call the call centre and they confirm they can see I have supplied all correct documentation but the processing team keep coming back to me saying I'm missing a document that I have uploaded CLOSE… Read more

TO 20 F'ING TIMES.

Never have I known of such an incompetent business. Now give me my fukking money so I can move my Super elsewhere. I'm behind on surgery payments now and my surgery is due in 1.5 weeks. The level of stress I have felt dealing with these absolute fools. I am calling multiple times a day, daily to be told I'll be called back and nothing happens.

Absolutely disgusting knowing that peoples money and life is in their incapable hands.

I've made complaints, have people raise things urgently, people tell me they'll call me back to put me through to resolutions etc for weeks and still heard NOTHING from anyone.

There an absolute disgrace they somehow ended up with wrong birthday date and now I'm trying to fix it so I went and got photocopies of my passport and other id then went to police station and got documents certified then uploaded all documents to there site and they've come back and said the certification from the police is not good enough what… Read more

an absolute joke. The police stations stamp and the officers signature and rank and I'd number and date she signed it is not good enough. How pathetic this super company is. Next they will say we wanna know where the cop was born.

It was a very painful experience trying to roll my super into a SMSF. Hours and hors on hold for almost 4 months, unclear information because each person I spoke to either couldn’t find the documents I’ve sent, or they were accepted, and some time later I’m being asked to certify documents again. Three times actually. I finally managed to get it… Read more

rolled over only to find out that Australian Super kept $20 000 for their fees. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE Extremely difficult to communicate with them, almost impossible

These id*ots are next level pathetic. It took me 5 hours to get a very simple yes or no answer from there Philippines office they have setup to deal with in app messaging. I spoke to 4 different people that all made me verify myself which took 30mins each time..... freaking ret#rds. Have some respect as business for the citizens your dealing… Read more

with and leave those jobs to honest, intelligent Aussies that speak English as a first language and have some work ethic. They are a disgusting joke.

Three weeks ago I applied to get $5,000 out of my Australian Super Account. Somehow they managed to input my bank account details wrong. After three phone calls and chatting through their useless app, I was informed the money bounced and went back in to their account on the 27/1/26. It is now the 3/2/26 and I still don't have my money. Meanwhile… Read more

they have it on short term investment, mine and probably plenty more customer's. The even sent me a email suggesting some huge 4 step process to decide whether I have registered a complaint or a inquiry. Trust me, it is a COMPLAINT you bunch of fools ! My advice to anyone who wants it, is to avoid this company like the plague. Legal action will probably be my next move, along with lot's more reviews.

I would be hesitant to trust this company with your money as the left hand has no idea what the right hand is doing. After their quite public data breach last year due to shoddy security (other funds were hacked but suffered no breaches) Combined with their questionable failure and subsequent fine of $27m which I presume came from members funds,… Read more

Australian Super have made accessing your money very difficult and buried members in bureaucratic forms and contradictory information on it's member portal. Apparently it's the members who must suffer because the company had lax data security. Now to merely change your bank details which still appears to be possible on their member portal, but isn't, you need to complete a 4 page form, have your ID certified by paper means which would add no security to the process as anyone could scan anything into the form on return (they should already be well aware of who you are by online login and 2FA) send it in and wait while their admin team finally get to it. Then there is no call to confirm if it's actually you who requested the change.... laughable security at best. After making them aware of this with a complaint, they completely ignored the nature of the complaint and think actioning the form is the resolution

Useless, slow processing times, receiving conflicting information from different people. Im sure they are great until you want to roll your funds out and they make it a major hassle