Crap on boarding process. Can't transfer super.
Opened an account trying to transfer my super. I get a whole bunch of emails and a unstreamlined online account activation process followed by hours of trying to get the account working just so I can figure out the account name in the transfer form. I've never seen a business make it so hard to give them money. The username and password reset as well as phone customer services doesn't help and gives a generic - we can't help you at the moment error. Take your money elsewhere folks because Australian Super Doesn't want it = (
Interesting customer service
Doesn't seem to matter who you chat to on the phone, its as if they want to hang up asap regardless of your query.
First time I rang and asked about the charts online that give you a percentage interest for choice income accounts. Then it all seemed too hard for the individual on the other end and she hung up. Second time around I spoke with another uninterested party.
Be wary as despite showing a positive return on the online charts, the drop in percentages over a chosen time period also means a drop in your capital as well, ie the charts p...rovided online do not indicate a true indication of performance. Research before committing but Australian Super does seem to come up trumps on the Canstar review site but is Canstar an expert group on same?
Waiting 2 yrs for an income Protection claim
Australian super is a joke waiting 2 yrs for income protection claim to go thru eventho dr said I can not work again. They don’t bother calling to update I had to make a formal complaint to get any response put ur money somewhere else.
- Verified customer
Nightmare dishonesty disguised in incompetence
As I write this review, I have been (and still am) battling for over 6 months with Australian Super as they are retaining my superannuation money and refuse to process my DASP application from the ATO.
A DASP application allows a temporary resident to access (part of) their super, when they leave Australia.
I have submitted my DASP claim to the ATO who confirmed its submission over 5 months ago. Since, Australian Super has denied, lied, ignored, and simply refused to acknowledge my claim, pushing back on me or the ATO.
I have been lied to by m...ultiple agents, told that my claim could not be found, then was found and I should get my money in a few days. Clearly that didn't happen so the two agents who told me this plainly lied to me. This battle is affecting of course my finances, but also costing me actively since I have spent over $100 calling their customer service at my own expense. The worst damage is the emotional exhaustion and stress this is making me feel, as this is such an unfair and miserable treatment. I have never faced a company like this, acting in such open dishonesty. This has created a profound anxiety and feeling of anger and injustice.
Not good customer service
Been with this mob for around ten years.
Haven’t had much to do with them until today, Oct 3 2019.
I called them to enquire about death and sickness insurance which I have.
The woman, a “Ms Molly” was extremely rude.
Unacceptable and should the enevitable happen, the last thing children, wife need is to deal with such absent understanding when they make the claim.
Time to change!
Good super fund - Good returns
About 2 years ago I transferred my super from Macquarie Bank to Australian Super. After approximately 6 months, I closed my super account and opened a Retirement Income Account as I had reached 60. I had no issues with closing or opening these accounts. To date, I have made 3 additional withdrawals from my Retirement Income Account with no problems what so ever. The money was deposited into my nominated bank account in a timely manner. I have found their fees to be reasonable and the returns on my investment to be more than satisfactory. I do not have ANY OTHER financial products with Australian Super and accordingly, I have only commented on my Super and Retirement Income accounts.
deeply regret our going with Australian Super
My Husband joined in 2012 and all seemed OK, until early this month when they advised new Gov rules came in.
I had to take contact with them due to my Husband being diagnosed with Alzheimer's . I told them the reason. I wonder if that was why the following happened.
In May, customers were sent a form asking what type of coverage they wanted and one had to cross the boxes. We no longer needed the permanent disability etc. We only needed the death insurance.
I sent back the form and they denied receiving it. I later found a letter from them ...
- Verified customer
Extremely be disappointing, If I could give zero star, I would
I joined them on 1st September 2019, my employer deposited very first payment $453.38 on 13th September, I then realised their TPD insurance premium was extremely high compare to my old super fund, that's why I asked to stop any kind of insurance with completed forms and mentioned I do not wish or require any insurance with them by 11th September. Finally, when I rollover the money from Australian Super to my old super fund, the money I've got back from them was only $314.59. During 15 days, I lost $138 to them. There was no cooling period whatsoever.
Customer service is beyond rediculous. RUDE
Account was opened in my married name, transferred over from my ex without my permission.
I have been trying for 5 months to transfer the remaining money out (yeah cause they opened it in the wrong name, without my permission and charged me fees for doing so) to my other amazing super fund and I'm still being made to jump through hoops to prove who I am, even though I've provided them with certified documentation.
Do not choose this super!!!
Australian Supper Stuffed up My Appointment with them
I made an appointment with a Australian Super Financial adviser & I received a confirmation that it has been booked for 3:30 pm the following week. I arrived 10 minutes early on the day & was waiting for more 25 minutes & I felt like that I wasn't important & that the money I've got is not big enough for them to give importance. I decided to leave & advised the Receptionist that I've waited too long & that I don't want to talk to the Financial Adviser I had an appointment with. After I've left the building, the financial adviser was ap...ologetic & said that I've should have given them at least 15 minutes. I told him that my appointment was scheduled at 3:30 pm & that I left around 3:50 mm which is much more than the 15 minutes he said that I should have allowed for. He recognised this & admitted their stuff up. If Australian Super can't managed their appointment on time, how can I entrust them with my hard earned savings? I am very disappointed with you Australian Super.
6 years to process a claim supposed to be 90days
2013 placed a claim for TPD AND INCOME PROTECTION claim lost. Two and a half years ago claim was made again. Still not finalised because my medical report was done 18mths ago they are supposed to pay on a claim in 90 days not two and a half years. My report would not be 18 months old if they had processed the claim on time.
Shocking customer service
I wanted to read my insurance PDS, the customer care lady not only did not understand what I was looking for she treated me like a fool. After realizing that she was in the wrong all along she just hung up. I am taking my money and running.
Terrible initial experience
Recently transferred to Australian Super from AMP after seeing good reviews for the company.
Initially selected default levels of insurance cover on my application. Literally one day afterwards tried to upgrade to higher cover and then forced me to go through a tonne of medical checks involving multiple trips to my GP for information that should have been waived (according to their policy they have a 120 day period to change your level of cover). Apparently by selecting my work rating as professional on my initial application this was my allow...ed “one change” to my cover. So despite wanting to change one day later and many weeks before my cover was actually active they refused to do nothing to help me. Customer service provided next to no help and often waiting for 30+ minutes on hold to speak to someone. Wished I had never changed provider.
Just moved from AMP to AUS SUPER
Moved out of AMP and joined AusSuper on 23rd August 2019 due to high member fees.
AusSuper mobile App works fine and easy to transfer money from AMP.
I have opted for perm disability cover, accidental death coverage and income protection with 30 day waiting period up to 5 years.
Communication with AusSuper team members is good.
Taking the 'Balanced' investment option, as it seems to be the safest option.
This fund is not worth your time
I had set up an account at the start of a job and after 3 months super was paid in when i rang Australian super they told me i had 3 lots of fees taken out as they were managing the account. How can they do anything if no money in account. Also fees are much higher than other funds like host plus. Trying to get the money out has been a joke and yesterday they told me if the account earns money i won't be able to withdraw but then friday next week it would go down again by $10 and I would then have to redo the process to withdraw again. Shocking customer service, high fees for doing nothing. Would not recommend or use this company ever again
They make a delay to make payment and Customer service is unsatisfactory
I had trouble in getting income protection on time and I could not contact the case officer even after attempting multiple times. Finally the manager of the relevant department came into the scene and resolved the matter. The customer service specially the case officer disappointed me. The case officer was very supportive at the beginning but eventually has become a big frustration for me.
One of the best...
I have found this fund to be easy to set up, easy to transfer funds to, has a good price on insurances and offers adequate investment options. I have performed a few investment changes and these have been processed within a timely manner. Their communication is clear and the have a daily news service (via email) which I have found to be valuable. My returns have exceeded expectations. I have not experienced any problems whatsoever.
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Questions & Answers
Has anyone made a claim on life insurance and super on behalf of someone
I’ve done all the requirements to make a claim on my late mother’s account who suddenly passed away 3 months ago I can not get through to them about where it’s at and they never respond to calls or email can someone help if they have had a similar situation and got it resolved I have outstanding bills of hers I need to pay I just want everything to be over with :(
What was the last six months interest returns on a pension superannuation?
Hi Good Morning ! I would like to transfer my super annuition and join your company please give me an advice?
Hi Elvira! Before you do this, it may be best to go to a Super comparason site to find the best product (features and fees).
Ok. It is concerning that Elvira Fleming asked this question a year ago and no one from Australian Super has gotten back to her. To Australian Super - where is your response?
I suppose they may have a policy of not responding to comments in social media, but productreview.com.au is the most accessed review website in Australia. To ignore comments and questions on this site would be unwise.
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