1 photo
AustralianSuper

AustralianSuper

1.5 from 520 reviews · View Statistics

Reviews

  • Transparency
    1.6 (223)
  • Customer Service
    1.5 (251)
  • Rates and Fees
    2.0 (148)
Previous
Next
Mary
MaryIllawarra, NSW

They cant process forms!!!!

published

I sent them notice to claim super as a tax deduction - 3 times, and each time it came back with a different "error". There were no errors and they still havent got it right!!!!

Transparency
Customer Service
Jeff
JeffMetropolitan Adelaide, SA
  • 2 reviews
  • 3 likes

Freaking crap

published

I tried to apply for hardship. I am a student.. I have been on student payments and suffering hardship.
These morons refused my claim. Centerlink keeps referring me back to these nutheads.. But these nutheads keep referring me back to centerlink.. I will be closing my account with these useless fools as soon as possible

Transparency
Customer Service
Kaz
Kaz
  • 9 reviews
  • 11 likes

Very happy with Service

published

We are going through insurance process at present. Our claims assessor Inchi could not be more helpful and provides timely updates. Stressfree service at very difficult time in our lives.

Transparency
Customer Service
Industry Super Funds

Find out how AustralianSuper compares to other Industry Super Funds

Know better, choose better.

Compare all
Sally
SallyGreater Melbourne (Outer), VIC
  • 3 reviews

Abysmal customer service

published

Could not confirm that my cover would all be transferred across despite several requests for information, so I tried to cancel account. Waited 2 months for notification, to be told 'no transactions so can only verbally confirm'. Was then hung up on when asked to speak to someone else. Live message bot asks for less information, you give less, it then asks you to elaborate. Zero for customer service, listening skills, ease of use for website, email and live chat. Stay clear.

Transparency
Customer Service
avfirey
avfirey
  • 2 reviews

Hopeless customer support,

published

Ridiculous wait times for customer support, which sadly isnt worth waiting for. Completely screwed up an investment change & had to apply twice whilst losing money at a critical time. Cash outperformed their balanced investment & I still lost a significant amount. Cant seem to find any data graphs for performance of different investment strategy options. pity their investment advisors were not as good at their core business as they are at fairy tale statistics.

Transparency
Customer Service
Related Articles
Previous

Best Super Funds in 2020!

A good super fund can make a substanial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the best super funds of 2020!

Wendy Z.
Wendy Z.7 Nov 2019
best-super-funds-in-2020

Best Credit Cards in 2020!

Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the best credit cards this year, as decided by ProductReview.com.au reviewers.

Wendy Z.
Wendy Z.19 Nov 2019
best-credit-cards-in-2020

What Is Peer-To-Peer Lending?

Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you.

Nathan S.
Nathan S.14 Nov 2019
what-is-peer-to-peer-lending
Next
Graham O
Graham OGreater Melbourne (Metropolitan), VIC
  • 12 reviews
  • 7 likes

Continued Lies, Maintaining The Script To Hide Incompetence

published

These fools deliberately and repeatedly ignore questions that go the the heart of their integrity and competence. Just lies, lies ignorance and lies. I will just roll out and goes elsewhere after I make a complaint to the Ombudsman.

Transparency
Customer Service
Chris V
Chris V
  • 3 reviews

Disgusting! A total joke!

published

Absolutely disgusting service and terrible phone options! Untrained monkeys could do a better job than these useless incompetents! Never get a straight answer, never get call backs, get fobbed off and takes five weeks to finally get notification of them receiving documents that I ran around to get done for them and sent to them by expensive registered & express post. They don’t care about us or you! Don’t use these cowboys!

Transparency
Customer Service
David
DavidMetropolitan Adelaide, SA

Customer Service from Australain Super PATHETIC, it does not exist!

published

I have been with Australian Super for many many years, I pay admin fees , and a ridiculous amount of full insurance which I've found isn't worth anything, and trying to get a hold of "A real person" at Australian super "I've found" is impossible. I get automated email responses from the emails I've sent, I call the 1300 number and I sit on hold for 40 minutes plus until I hang up? It's hopeless, Very poor performance and I am now urgently seeking another provider to move all of my super away from Australian Super.

Transparency
Customer Service

superfund

published

Been with the fund 5 years and found it very good, clear information and service great when I rang for a question. Surprised at the negative views and not my experience

Transparency
Customer Service
Industry Super Funds

Find out how AustralianSuper compares to other Industry Super Funds

Know better, choose better.

Compare all
Lulu
Lulu
  • 38 reviews
  • 32 likes

Very good returns and excellent customer service

published
Transparency
Customer Service
Amberrr
AmberrrSouthwest, VIC
  • 4 reviews
  • 3 likes

I can see where my fees are going and I don't like it

published

I recently have had to change my name and of all the avenues I've been chasing to ensure my credentials are consistent, my poor experience with Australian Super really prompted me to review. This has been a stupidly bureaucratic process and I have wasted so much time and gotten nowhere. In particular I found customer service to be more concerned with abiding by an internal rule book than stopping to consider common sense. The call centre is a write off for customer experience, I felt the operator was actually excited to argue with me, and I just gave up.

Customer Service
Rates and Fees
Incentivised ReviewNo
Grb
GrbSydney, NSW
  • 2 reviews
  • 1 like

Member Direct is trash

published

Very poor User interface. Response slow. Many times you cannot execute a trade because “market is currently closed” when market is well and truly open. If you are in a hurry to trade you will miss the bus with member direct.

Transparency
Customer Service
MATT
MATTmelbourne

Difficult to get correct information

published

I was with this fund but found it difficult to get information when I was nearing retirement. As it was important for me to have everything clear I decided to leave

Incentivised ReviewNo
Garf
GarfGreater Melbourne (Outer), VIC
  • 3 reviews

Superannuation Blunder

published

Recently I switched out of this fund based on an administrative error just by filling out an online form with no copy provided. It cost me thousands. Best switch ever.

Transparency
Customer Service

Stalling tactics

published

For a start their own website email doesn't fit their own apply for payment form then they keep using stalling tactics make it very difficult to roll out your money into a self-managed fund they don't answer calls they don't have an email and they don't answer back with responses. Very unhelpful. I made a formal complaint to the AFCA. then they got 3 months before they need to respond....They still have MY money as if it was theirs.

Transparency
Customer Service
Industry Super Funds

Find out how AustralianSuper compares to other Industry Super Funds

Know better, choose better.

Compare all
Page 1 of 35

Questions & Answers

AKS
AKSasked

How is the customer service of Australian Super managed fund. The key is their long wait times on phone , it is always > 20 minutes !

Is this the case with every caller?

Why then , it is called the best Super fund on Canstar site??

No answers
Tom G.
Tom G.asked

I was with AGEST until it was taken over by AusSuper in 2013. Total fees went up but I stayed with it. Net returns seem OK but I haven't gone into this topic as deeply as I should have.

I'm now stuck overseas because of the pandemic and earlier this year applied to convert my super account to a pension account (I was 70). AusSuper couldn't have made it more difficult if their primary aim had been to hang on to members' cash for as long as possible and defer cash outflows in the form of pension payments. After months of frustration and providing additional documents, the application was finally approved.

That application approval email welcomed me as a new member of AusSuper. Yet I had been a member since 2013. Not altogether surprising though since during the entire saga I had received a couple of emails from "Austrailian Super'. Logging onto my online account, I now keep getting told that there won't be any details available until they receive my money. They have had my money since 2013 so where is it now? Consequently, I would be reluctant to say that the company's customer service and administration is top-notch.

I'm now having second thoughts about leaving my hard-earned cash with this lot. Can anyone recommend a better industry super fund?

No answers
David B.
David B.asked

How long will an approved payment for financial hardship to be in my account

No answers
See all AustralianSuper questions

Get an answer from our members

Other Industry Super Funds

Previous
Next
See all Industry Super Funds

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.