- Verified customer
Appalling Company, UNTRUSTWORTHY. covered up security breaches. DO NOT TRUST
Thank you for your taking the time to read this.
DO NOT TRUST Australian Super. I,ve been a member for 30 years
I have recently discovered there was a security breach in my Australian Super account. This changed my contact details for more than 4 years.
All 2.2 million members were effected and their accounts open to being breached.
Australian Super have admitted the breach only recently, after many e-mails requesting an answer....They never informed any of the 2.2 million members of this serious breach! My contact details were changed without my knowledge, consent or a security check.They amended some details after 2 years but I was never notified. I am not the only one. Potentially millions of members are effected. DO NOT TRUST Australian Super!
worst company when it comes to customer service
12 years with this company
i have applied for name change. australian super has been one of the worst company i have ever dealt with, does't send me email or contact me regarding what extra should i do or what extra form i needed . when i contact them to ask for the process, they say the time frame has finished. this is the 6th time i am trying to change my name. i have done everything legally but this company is not listening to me even though i am paying admin fee and the other fees. please check records and update my details. everytime i talk to or chat with someone from aussuper, they change their story and ask for more document or different documents. seems like company doesn't provide training to staff.
Poor customer service compared to other funds
I have experience with three industry funds and Australian super is the worst by far in terms of assistance and customer service. I wanted some advice but all they wanted to do was put me on to a contractor who wanted to charge me for advice that I could get from my previous funds for free. I will be moving my funds from Australian Super very soon.
Appalling customer service and provides false information
I noticed my original Google review has been deleted so I thought I would just reiterate how deeply disappointed I was with this super fund. I switched funds due to the appalling customer service.
According to AustralianSuper, legislation dictates that it is compulsory to take out insurance when receiving back payments from your previous employer. This was not proactively communicated. When signing up, you appear to have the option to opt out of receiving insurance. I did this, so you can understand my horror when I saw that insurance had been...taken out. I requested that my insurance be refunded, which was done. For some reason, Australian Super had NO PROBLEM sending a proactive communication to inform me that I had cancelled my insurance. So clearly they only care about communication if it means they're the ones losing money. I was also advised of a false timeframe. I was told the refund would happen within five business days when it was actually going to be 14. No apologies were given. I requested to lodge a complaint, and was told by at least one staff member that no complaints procedure existed, when, in actuality, it did. So more false information was provided. I was chasing up all of this for at least two months when it could have been resolved in a few days. I ended up leaving because I felt like my trust had been deeply betrayed. I trusted these guys with my money and they a) took it anyway when they had given a strong impression they wouldn't, b) provided false information and c) made no apology until I really persisted. I had to follow up these communications many times until the issue was finally resolved. Oh, and of course they stung me with an exit fee. Because of course I was the one who literally had to pay for their mistakes.
Provides misleading offers. Mismanaged. Arrogant and incompetent staff/employees. Australian Super employees should be thrown in the garbage. Vomit-inducing client/ customer service. Go elsewhere. Bunch of greedy, corrupt incompetent super fund parasites.
- Verified customer
room for improvement...
Member 8 years.
Enables you to change investment options daily with no charge, and shows daily paid rates for the various options.
Member Direct ($400 per year + trading fees) is very restrictive - in some aspects illogically so.
Slow platform, and my attempt to place an order yesterday glitched and failed in 2 different ways (Technical issue, NOT user!). That cost me money - would've been a perfect trade.
Their responses to complaints tend to be 'non-answers', ...which suggest one or all of the following: A lack of real understanding of the issue. A lack of in-depth &/or broad knowledge. A lack of interest in really examining the situation and making improvements.
Bureaucratic, Waste of time, Not worth the money or energy, just switch accounts
Been with Aus Super for 3 years. In the day & age where customer service is growing leaps & bounds making things as simple as possible, AUS super has remained in dinosaur age with most bureaucratic processes i have ever seen.
My employer got the spelling of my name wrong, to fix this, i had to spend 4 visits to post office, repeated phone calls spending hours going nowhere, re-filling same form again and again. Seriously by the end of it, i decided to close my account and move elsewhere as it is simply not worth time and effort.
AUS Super, if...you are reading this, just a simple advise. When you clients submit a request to you to have something changed or updated, dont bury them with paper work, if something is wrong, please be professional enough to explain what's wrong and have them update it rather than simply striking down the request and asking them to re-do the same thing with exact same instructions as before. As a client, i have to do guess work on what would be acceptable.
Swore when picking up the phone
Have used Australian Super as my default fund for employees for the past 5 years.
Had a problem making a payment so rang to get it sorted - the phone was answered by "What the F#ck?"
Would let it slide if I actually had my problem resolved or query answered.
Instead left with more questions than answers, and a very bitter taste in my mouth.
Will be changing default funds.
Sort out your customer service Australian Super (Maryanne answered the phone)
Horrible, Rude, Unhelpful, Aggressive Customer Service
At a time when most Qantas employees are without a job, compassion and patience should be the lowest bar a company strives for. Not here. Disgusting, rude woman with absolutely no compassion. She made it clear from her first words that she wanted off the phone as soon as possible. We felt very strongly that she had no interest in speaking to us or helping us. I was in tears by the time I decided that I would be better off hanging up as nothing she said was of any use.
Ripped off my funds
I placed a small super payment from a short period of employment with Australian Super as a requirement to receive the funds & Australian Super ripped off the majority of it in 6 months! So much for low fees. Don’t belueve their lies in the tv advertising they are as bad as the rest.when I comolained they ditwant to know. Be warned!!!
- Verified customer
Disgusting company and horrible service
Been with Australian super for 2 years. Never had to deal with any company as difficult as Australian Super. Customer service is extremely rude. They simply make my life hell.
I never wrote any review in my life. This is the first time I feel I need to tell everyone out there how terrible this company is. Don’t invest money in their account. Their requirements to withdraw the fund are ridiculous. I have severe anxiety. Dealing with this company is really making it worse.
- Verified customer
Australian Super - Worst Company I have ever dealt with
Simply if you want to either get your money back or don't want to watch you fund disintegrate with ridiculous charges don't place your business with them , they are businessmen in masks and I don't mean COVID masks
I was with the fund for 8 months in 2019.
I left Australia in March 19.
It took me until Sept 20 to get my money back .
During this time Australian Super took charges against the account for insurance and life cover and fees that I was not made away of , resulting in taking a third of my money when I was not even in the country .
Australian super , the worst super company I have been with.
Joined australain super around october 2019. Up to now the money I put into my super fund has actually gone down. I did a withrawal of 10,000 dollars from them this year but the 10,000 was taken out of my account, but it disappeared , and it took them 3 months to deposit it into my account. I sent them a notice of intention to claim a tax deduction form for confirmation and 3 weeks later I have recieved nothing, this is after calling them up to find out when I will recieve it. I have had super funds for more than 40 years, and never experinced anything like this. Strongly advise not to go there. I would give them 0 stars if I could but it would not let me.
Dishonest will not admit cancellation of insurance was a error
I have been a member of the Australian Super for over 32 years and for 31 had insurance cover. Last April Aussie Super wrote advising that my cover would be cancelled under new Protecting Your Super legislation effective 1/7/2019 given no contributions had been received in the past 16 months and I had the opportunity to retain my cover if a returned a form requesting that my cover remain. I promptly returned the form dated 6th May 2019...big mistake on my part assuming that there would be no issues.
In August 2019 much to my surprise I receiv...
AustralianSuper - very poor customer service.
I have an issue with AustralianSuper that is still not resolved after a full month. I have made more than a dozen calls and sent many emails trying to resolve this problem. They keep saying they are looking into it, however they are now ignoring my emails and I'm going around in circles when I call their member helpline. This is amongst the worst customer/member service I have ever experienced. I'll be going elsewhere with my Super.
Update: AustralianSuper seem to have finally fixed problem after 6 weeks but did not even bother to notify me. I lodged an official complaint and was subsequently fobbed off with no explanation. This organisation has no regard for it's members.
Worst customer service
I have recently tried to create account. First of all they say that the account will be open in 15 min but for me it took 4 days and still I can not login to my account.
When I tried reaching out to customer care, the guy told me that “Sor you have a back luck”. I mean if someone is facing some issue and they reach to you instead of solving the problem they said it happens because you have bad luck and we can not do anything..
I mean seriously... who are you to decide my luck, if your website has issues than do the things from back end of someone calls you for support. Or already do something to help instead of judging their luck.
Worst conversations ever had with any customer service.
poor customer service, too many manual forms and no automation that is of any use
I transfered my super to an industry super fund because i was annoyed at the performance from with BT. Things were ok, until tax time when i had to engage them. Everything was just painful! Calling them takes for ever. The IVR has 8 questions and you cant push ahead. Painful. Everything you need to do for tax is a separate form. Transactional - painful. The automation on the home page serves almost no purpose. correspondence cant even be tracked on line.. Painful.
So BT were under performing but at least i could talk to someone w...ho knew realtively what i had to do. They sent me final statements of contributions around July. I would think twice before you move your Super over to Australian Super. I would look for a company that is more technologically mature.
I bought some FMG.AX shares thru my super account in 2013 thinking long term investment for my future and never intention of selling these shares until I retire.but unfortunately all my shares sold by australiansuper in 2016 .they claiming that they wrote to me and let me know that they closing accounts and starting new system.at meantime I thought my FMG.AX shares were in my super account.trusting Australiansuper company wouldnt do anything like that.
All my hopes and trust is gone with Australiansuper. I am seriously thinking that moving to some other super fund company wouldnt do anything like that to its customers.
Robbed of my entire super
My experience is similar to that of MFS of Hobart.
All of my super had disappeared. Eaten up by fees. The even tried to hide the fact: prevented me from withdrawing before it had all gone; tried to justify the robbery.
I hope MFS has better luck than me.
Questions & Answers
Iam 70 years old & still work overseas and my accountant suggested i start a super account.
I was a member with Australian super but withdrew my funds about 7-9 years ago. I would like to put in $60,000 to start and pay in monthly,can you advise how to start.Ian Victor Mathers (DOB) 10-4-1950.
Is the customer call centre based in Australia or somewhere else?
All the people I have spoken to appeared to be in AU, and most are native English speakers. I have asked and some say they are working from home during the pandemic.
I had spoken to one with a Indian accent that was tough to understand, but he was dealing with my complaint and wasn't a call taker, he was calling from Vic.
Anyone else having issues with Australian Super withdrawing their ATO approved covid19 early release of super?
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