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AustralianSuper

AustralianSuper

1.4 from 486 reviews · View Statistics

Reviews

  • Transparency
    1.6 (191)
  • Customer Service
    1.4 (216)
  • Rates and Fees
    1.9 (114)
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Scott

ScottSouth East Queensland, QLD

  • Verified customer

Appalling Company, UNTRUSTWORTHY. covered up security breaches. DO NOT TRUST

published
Transparency
Customer Service
Insurance Options
Income Protection
Rates and Fees
Incentivised ReviewNo
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SURENDER S.

SURENDER S.Sydney, NSW

worst company when it comes to customer service

published

12 years with this company
-10 satisfied
i have applied for name change. australian super has been one of the worst company i have ever dealt with, does't send me email or contact me regarding what extra should i do or what extra form i needed . when i contact them to ask for the process, they say the time frame has finished. this is the 6th time i am trying to change my name. i have done everything legally but this company is not listening to me even though i am paying admin fee and the other fees. please check records and update my details. everytime i talk to or chat with someone from aussuper, they change their story and ask for more document or different documents. seems like company doesn't provide training to staff.

Transparency
Customer Service
Insurance Options
Income Protection
Rates and Fees
Incentivised ReviewNo
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Paul

PaulGreater Melbourne (Metropolitan), VIC

Poor customer service compared to other funds

published

I have experience with three industry funds and Australian super is the worst by far in terms of assistance and customer service. I wanted some advice but all they wanted to do was put me on to a contractor who wanted to charge me for advice that I could get from my previous funds for free. I will be moving my funds from Australian Super very soon.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
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Jason F.

Jason F.South East Queensland, QLD

Thieves

published

Thieves absolute thieves, don't waste your hard earned money on these grubs.Had a small amount in super with these thieves and when i went roll it over it was all gone.

Transparency
Customer Service
Insurance Options
Income Protection
Rates and Fees
Incentivised ReviewNo
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Erin

Erin

  • 3 reviews

Appalling customer service and provides false information

published
Transparency
Customer Service
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Incentivised ReviewNo
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Incompetent

published

Provides misleading offers. Mismanaged. Arrogant and incompetent staff/employees. Australian Super employees should be thrown in the garbage. Vomit-inducing client/ customer service. Go elsewhere. Bunch of greedy, corrupt incompetent super fund parasites.

Transparency
Customer Service
Insurance Options
Income Protection
Rates and Fees
Incentivised ReviewNo
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  • Verified customer

room for improvement...

published
Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
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Vinodh

VinodhSydney, NSW

Bureaucratic, Waste of time, Not worth the money or energy, just switch accounts

published
Transparency
Customer Service
Incentivised ReviewNo

Swore when picking up the phone

published

Have used Australian Super as my default fund for employees for the past 5 years.
Had a problem making a payment so rang to get it sorted - the phone was answered by "What the F#ck?"
Completely unprofessional.
Would let it slide if I actually had my problem resolved or query answered.
Instead left with more questions than answers, and a very bitter taste in my mouth.
Will be changing default funds.
Sort out your customer service Australian Super (Maryanne answered the phone)
Absolutely disgusting.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
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Tammy S.

Tammy S.Sydney Surrounds, NSW

Horrible, Rude, Unhelpful, Aggressive Customer Service

published

At a time when most Qantas employees are without a job, compassion and patience should be the lowest bar a company strives for. Not here. Disgusting, rude woman with absolutely no compassion. She made it clear from her first words that she wanted off the phone as soon as possible. We felt very strongly that she had no interest in speaking to us or helping us. I was in tears by the time I decided that I would be better off hanging up as nothing she said was of any use.

Transparency
Customer Service
Insurance Options
Income Protection
Rates and Fees
Incentivised ReviewNo
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LuckyCountry

LuckyCountryAU

  • 11 reviews
  • 11 likes

Ripped off my funds

published

I placed a small super payment from a short period of employment with Australian Super as a requirement to receive the funds & Australian Super ripped off the majority of it in 6 months! So much for low fees. Don’t belueve their lies in the tv advertising they are as bad as the rest.when I comolained they ditwant to know. Be warned!!!

Transparency
Customer Service
Insurance Options
Income Protection
Rates and Fees
Incentivised ReviewNo
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  • Verified customer

Disgusting company and horrible service

published

Been with Australian super for 2 years. Never had to deal with any company as difficult as Australian Super. Customer service is extremely rude. They simply make my life hell.
I never wrote any review in my life. This is the first time I feel I need to tell everyone out there how terrible this company is. Don’t invest money in their account. Their requirements to withdraw the fund are ridiculous. I have severe anxiety. Dealing with this company is really making it worse.

Transparency
Customer Service
Insurance Options
Rates and Fees
Incentivised ReviewNo
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  • Verified customer

Australian Super - Worst Company I have ever dealt with

published
Transparency
Customer Service
Insurance Options
Rates and Fees
Incentivised ReviewNo
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R.J.

R.J.South East Queensland, QLD

  • 4 reviews
  • 6 likes

Australian super , the worst super company I have been with.

published

Joined australain super around october 2019. Up to now the money I put into my super fund has actually gone down. I did a withrawal of 10,000 dollars from them this year but the 10,000 was taken out of my account, but it disappeared , and it took them 3 months to deposit it into my account. I sent them a notice of intention to claim a tax deduction form for confirmation and 3 weeks later I have recieved nothing, this is after calling them up to find out when I will recieve it. I have had super funds for more than 40 years, and never experinced anything like this. Strongly advise not to go there. I would give them 0 stars if I could but it would not let me.

Transparency
Customer Service
Insurance Options
Income Protection
Rates and Fees
Incentivised ReviewNo
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Dishonest will not admit cancellation of insurance was a error

published
Transparency
Customer Service
Insurance Options
Rates and Fees
Incentivised ReviewNo
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JoefromOG

JoefromOGSouthwest, VIC

  • 4 reviews
  • 2 likes

AustralianSuper - very poor customer service.

published

I have an issue with AustralianSuper that is still not resolved after a full month. I have made more than a dozen calls and sent many emails trying to resolve this problem. They keep saying they are looking into it, however they are now ignoring my emails and I'm going around in circles when I call their member helpline. This is amongst the worst customer/member service I have ever experienced. I'll be going elsewhere with my Super.
Update: AustralianSuper seem to have finally fixed problem after 6 weeks but did not even bother to notify me. I lodged an official complaint and was subsequently fobbed off with no explanation. This organisation has no regard for it's members.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
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yash g.

yash g.Greater Melbourne (Inner), VIC

  • 2 reviews
  • 2 likes

Worst customer service

published

Hi,
I have recently tried to create account. First of all they say that the account will be open in 15 min but for me it took 4 days and still I can not login to my account.
When I tried reaching out to customer care, the guy told me that “Sor you have a back luck”. I mean if someone is facing some issue and they reach to you instead of solving the problem they said it happens because you have bad luck and we can not do anything..
I mean seriously... who are you to decide my luck, if your website has issues than do the things from back end of someone calls you for support. Or already do something to help instead of judging their luck.

Worst conversations ever had with any customer service.

Transparency
Customer Service
Insurance Options
Income Protection
Rates and Fees
Incentivised ReviewNo
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poor customer service, too many manual forms and no automation that is of any use

published
Transparency
Customer Service
Insurance Options
Income Protection
Rates and Fees
Incentivised ReviewNo
See all answers
rudy

rudyGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 1 like

Untrustworthy company

published

I bought some FMG.AX shares thru my super account in 2013 thinking long term investment for my future and never intention of selling these shares until I retire.but unfortunately all my shares sold by australiansuper in 2016 .they claiming that they wrote to me and let me know that they closing accounts and starting new system.at meantime I thought my FMG.AX shares were in my super account.trusting Australiansuper company wouldnt do anything like that.
All my hopes and trust is gone with Australiansuper. I am seriously thinking that moving to some other super fund company wouldnt do anything like that to its customers.

Transparency
Customer Service
Incentivised ReviewNo
Bruser

BruserPerth, WA

  • 4 reviews
  • 3 likes

Robbed of my entire super

published

My experience is similar to that of MFS of Hobart.
All of my super had disappeared. Eaten up by fees. The even tried to hide the fact: prevented me from withdrawing before it had all gone; tried to justify the robbery.
I hope MFS has better luck than me.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
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Questions & Answers

Ian M

Ian Masked

Good afternoon.
Iam 70 years old & still work overseas and my accountant suggested i start a super account.
I was a member with Australian super but withdrew my funds about 7-9 years ago. I would like to put in $60,000 to start and pay in monthly,can you advise how to start.Ian Victor Mathers (DOB) 10-4-1950.

1 answer
Ed. AU.
Ed. AU.

Maybe call AustralianSuper. the 'phone no. is on their website.
Also have a look on the ato.gov.au pages for answers.
Could pay a tax advisor for advise.

Why your real name and DOB is on this site for everyone to see is anyones guess?

Diana R.

Diana R.asked

Is the customer call centre based in Australia or somewhere else?

1 answer
Ed. AU.
Ed. AU.

All the people I have spoken to appeared to be in AU, and most are native English speakers. I have asked and some say they are working from home during the pandemic.
I had spoken to one with a Indian accent that was tough to understand, but he was dealing with my complaint and wasn't a call taker, he was calling from Vic.

C B.

C B.asked

Anyone else having issues with Australian Super withdrawing their ATO approved covid19 early release of super?

No answers

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