Disgusting service and shipping
Took over a week to arrive , they didn’t send me any tracking number until I contacted them a week later and of course blamed Australia post... I do a lot of shopping online and never takes over a week to arrive
Will never buy again from here
The best online retailer I've dealt with
Australianvitamins.com know how to run a business properly.Their selection of items is enormous & even when I buy dozens of items in the one single purchase they're prompt in fulfilling & dispatching their orders,they package items safely,securely & efficiently & consequently my orders arrive within a couple of days.I couldn't be happier in my dealings with Australianvitamins.com & look forward to doing business with them for the duration
I am happy to order from Australian vitamins again as first time this year. The online service was easy plus the emails that linked to the phase of postage was informative. I received my vitamins in good timing and happy to receive reasonable discounts.
Poor customer service
Don't risk your money with them. I ordered a product to be posted to the UK. The product was expensive and it was $20 on top for postage. It failed to arrive. It was impossible to contact Australianvitamins by phone to report this... the phone kept cutting off. Emails initially went unanswered. Finally I found out from Royal Mail in the UK that the parcel had been held up in customs because it was incorrectly labelled by Australianvitamins and was being returned to them. Australianvitamins have offered NO compensation for their mistake. They re...imbursed the cost of the product but refused to reimburse the $20 for postage. Any business that claims to have 'customer service' would be on the phone trying to sort out the problem caused by them. Appalling customer service.
Excellent customer service!
I recently bulk purchased Mediherb Polyfem, the only product that assists with my PCOS. Upon opening the package, one of the six bottles was completely smashed, contaminating the contents of just this one bottle. Upon photographing the bottle and sending an email to Australian Vitamins, they were not only extremely apologetic for how the shipment arrived, but forwarded a free replacement bottle Express Post! I received it within the week of my first contacting them. I am so pleased that my long association with this company may continue. Thanks Australian Vitamins!
Grants Liquid Chlorophyll
Grants products are wonderful, in particular the liquid chlorophyll, very satisfied customer, also the natural toothpaste is great use it daily.
January 7th 2019 Update: Green is good! Wonderful
My husband and I drink it every day it is so good for you, so drink up! The benefits are immense, it is very easy to drink, we drink it with cool water from our fridge, some people like to drink it in the morning, we drink it at lunch time.
- Verified customer
Ordered on 14 Aug only to received on 23 August which is shockingly slow considering the company ships from melbourne and delivery was within Melbourne. Upon looking up the delivery status I found out that the company is awaiting for stock which was not noted in the invoice and no shipping information provided until I wrote to the company on 22 Aug to inquire about delivery. The customer service was prompt to reply and goods were promptly delivered on the day of response
While the company stated fact that they may run out of stock and may have...
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Questions & Answers
Do you stock Astaxanthin ?
Hi John, we stock the Green Nutritionals Astaxanthin in the new double strength 12mg.
If you have any other questions at all please don't hesitate to get in touch - https://www.australianvitamins.com/contact/
Thank you :)
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