Autobarn

I went to the Melton Autobarn to pick up some bits and bobs and had an absolutely fantastic experience thanks to Damien. From the moment I walked in, he went above and beyond to help me find exactly what I needed. His customer service skills are top notch-he’s incredibly knowledgeable, friendly and patient. He didn’t just point me to an aisle, he… Read more

took the time to point out my options and made sure I left with the right gear. It’s rare to find this level of care and expertise these days. Damien is a true asset to the team and I will definitely be returning to this store for all my future auto needs. Highly recommended

Customer Service – Recently I had to get a new battery for my VW. So I went searching, boy what a hassle could not find the one that was in the car from new (2013). If I was to use VW dealership I would nearly have to remortgage my house, but never the less I found… Read more

AutoBarn and started looking with their help. The crew worked with me to find a decent replacement and found one, ordered it in, but in the meantime I found that the battery was not strong enough and so found another that was Higher AH and More CCA and AGM which was compatible with my model [ but not stop-n-start ]. I informed them and they chased around their other stores and luckily found the one needed and had it in store with in 2 days. On being advised of this I made an appointment with the store who informed me that they would fit it for me, great, this is a bonus for me as I then dont have to mess around with coding if it was required. So I went and dropped the car off, showed the mechanic where the battery was [in the boot] and where the jump start terminals were under the bonnet and was told not a problem we have the OBDII reader to sync the new battery. Low and behold 1/2 later was all finished without any problems what so ever and not losing any codes in the process. But on the way back home I had no digital display for the speed so when I got home I looked at the MFC display and found a factory reset, so done that converted back to English and bingo all set and so far have not had any problems and it has been a fortnight. Oh the cost of the new battery was over $800 [ made in Germany] 48mths warranty and a guarantee of lasting 3 times longer than any other battery so fingers crossed I'll get another 10/11 yrs. Now to the crew that I delt with at AutoBarn Mount Barker in Sth Aus - well done your patience, expertise and customer relations are second to none and will have no trouble in recommending your site and store to who ever asks me.

Please be aware that Autobarn was offering 40% off from some Castrol products. However when the bill came it was only 30% taken off and when I questioned it they told me the till doesn't make mistakes. But when I pointed out the calculated mistake,… Read more

they gave me a refund of 10%. How many people have been duped this Easter Weekend? I suppose it's their fault for not looking at the bill and trusting that Autobarn is honest.

Years ago I bought a pair of towing mirrors tried to fit them to car and found they were missing one part would not fit took them back they would not give refund salesman said that have been on a car and used even though these had not a mark on them will not set foot in any autobahn store ever again hope you idiots go broke.

I had a problem with a battery that was under warranty so I rang Autobarn Browns Plains store where I purchased the battery and got a delightful you lady named Dee..well she was a delight and very professional.. nothing was a problem and just relaxing to deal with… My problem was easy peasy for Dee..gif bless Dee.. you are treasure.. a credit to yourself and upbringing..Autobarn has a great employee in you …ThxDee

After initially shopping at Supercheap and left disappointed and I under valued I went to AutoBarn Minchinbury where staff were friendly and attentive. Rather than tell me to look at the reference catalog to find the parts they located and retrieved all the parts that I was after. Thank you to Nisa and staff for the help. Grateful Show details

For years I had a problem with leaking coolant as one leak was fixed another leak sprang up...Autobahn kept my car for a week until they were sure problem solved...I am so grateful and can't thank them enough...very impressed with the cost and friendly polite knowledgeable staff...I highly recommend them... Ann...(Holden Trax)... Show details

Ordered a 24-pack of Coca-Cola Autobarn advertised as in stock. Order was cancelled as they couldn't fulfil it — frustrating, but mistakes happen. What's unacceptable was the refund process: Head Office said the local centre had to process it; the local centre said they had no authority or system access and it had to come from Head Office. Neither… Read more

side took ownership. I only got my money back after my bank stepped in and recovered it directly. If you're ordering from Autobarn, be aware that if something goes wrong, you may need to fight through internal buck-passing just to get your own money back.

Last week purchased wiper blades after consulting instore representative....rained on me going to work in the dark and they didn't clear the water from windscreen...pulled over and had to cut them up to get them off again...returned them with receipt today and told them they were not fit for purpose and they just dismissed my concern and said there was nothing they would do...could have killed me....no thanks to autofarce Show details

What I thought would be a simple transaction ended up being a total waste of my time. The initial order didn’t reach the store. Your customer service were aware but made no attempt to advise me there was an issue. I was promised it would be sorted in minutes, that didn’t happen, another call and was told it had been escalated to a manager (who was… Read more

not available). Order got cancelled and refunded and between all of this I got a message that my order was ready to collect. You are letting your local stores down.

I just received the most professional help from Peter and Alvin at Cockburn Autobarn, whom saved me 1 1/2 hours driving to solve a breakdown problem. Seriously impressed Thanks kevin R Sun 11/10/26 Show details

Excellent customer service at Autobarn Warners Bay. Wilson was extremely helpful, knowledgeable about marine batteries, and made the whole process easy and hassle-free. Great to deal with someone who knows their products and genuinely wants to help. Highly recommend Wilson and the team! Show details

When someone calls a store and asks if you have something in stock and you agree to hold it for them to come and collect dont sell it before they can get there . Called the Oconnor Store in WA they agreed to hold an item, when i arrived i was greated with " Its store policy that if someone does a click and collect they get priority , sorry your… Read more

itme is gone and we no longer have any in stock" That may be policy but at no point was i told this... I had purchased other items from another store.. They have all been returned and refunded . Never using Autobarn again .. Poor effor and a trash policy !!

Great online process, very easy to navigate and find your item. Follow up phone calls to store were answered promptly and professionaly. Staff very knowledgeable, thank you for your service. Show details

Stripped a trailer wheel nut. Autobarn staff keep a box of spares and sold me one, not a pack. Couldn't be more helpful and pleasant. Could not have done better. Well done. Show details

I won't be shopping there again. Went into the lakehaven branch looking for some touch up paint . The shop was almost empty. The server saw me coming and tried to sneak out the back I called him back and asked him if he had touch up paint fomy car. He said no. I told him I looked it up on line and it was listed. He said they did have it but it… Read more

would need to be mixed and he could not do it till saturday (3 days away) and said if I wanted it earlier I should get it elsewhere. I was suprised when he told me he was assistant manager very unhelpful. I will be buying on ebay and paying more. rather than going back there.

So far, so bad. All I want to do is take advantage of the $5 credit advertised for registering on the website. I enter my email, and I get a one-time code, valid for 10 minutes. OK. So I go back to the website, where it asks for me email address, which i enter again, only to be told i will be sent a one-time code again. There is no link from the… Read more

sent code to take me to where i need to be, and i cannot see anywhere to enter the code on the wesite. Frustrating, waiting for a call back.

Do not honour price beat guarantee unless they’re happy with their margin - so it’s basically a bait ploy to get you in store. Dodgy as. Staff experience in store was very poor, in particular store manager was confrontational and rude. To top of off, product had scratches when I opened it - will avoid in future and take my business where it’s actually wanted.

Do not buy from Autobarn on eBay. I ordered and paid for an item on their eBay store, then got a phone call the next day from my nearest store advising it was actually not in stock. Well that's stupid but ok, these things happen. The store rep said that I would be refunded. It took 2 whole months(!) to receive my refund from PayPal. It was only $25 but gee whiz. Show details

Absolutely hideous company to deal with! Their customer service department is next level incompetent. Purchased a pressure washer as a gift during a sale only for them to tell me a week later they were out of stock and are cancelling the order. Their email was written in such a way to make it look like I cancelled the order. No apology and no offer to supply another unit. Poor form from [Name Removed] and team at Autobahn.

Went from Kiama last week to get a Cooper oil filter as it fits the socket I bought from Auto Bahn.They didn't have any said they would be getting more in stocks that week. Returned to the store this week again said they got some in and ran out again. Do yourself a favour order on line with postage and handling works out cheaper and comes to your door. Just lost a loyal customer

Autobarn never sent order but are stating its been delivered. Even when Aus Post says they havent received the goods to ship and tracking shows this. Autobarn have not replied to a single email or answered the phone and refuse to reply. Its effectively theft. They spend all this money on marketing to maybe attract a new customer but happy to burn the ones they have. Show details