Autobarn

Order number 36661232 Order placed 17/3/26 - still yet to be delivered, over 3 weeks now and counting. Have contacted the store, told they would refer to the online team and someone would be in touch, no contact to date. Have enquired via the contact form on the website and have not heard anything either. I am still awaiting delivery or contact… Read more

from Autobarn who to date have not proposed a solution. Please get in touch and lets resolve this.

Note: Order placed online, facilitated via Autobarn Doncaster supposedly. Baffles me that they don't have a central contact number I can call to escalate and resolve - no one at a store level can do anything (or even see the order, apparently?)

I am extremely disappointed with the level of customer service I received from the Autobarn Port Stephens store today. I placed an online order for next-day pickup at this location, however due to unforeseen circumstances I had to travel approximately 200km away before I could collect it. The following day, I contacted the store to request a… Read more

simple and reasonable solution — either transferring the item to a store closer to my new location or updating the system to allow collection elsewhere.

Unfortunately, what followed was completely unacceptable.

I spoke with a staff member (Matt) and later his manager, both of whom were dismissive, unhelpful, and outright rude. I was told they could not transfer the item due to a “policy,” but no effort was made to offer any alternative solution or assistance.

What was most shocking was the manager’s attitude. When I provided the postcode of the store closer to me, he responded with: “Where the hell is that?” — which is incredibly unprofessional and disrespectful.

The situation escalated further when I politely asked for the manager’s name. I was told it was “none of my business,” and the call was abruptly terminated.

This experience showed a complete lack of basic customer service, professionalism, and respect. At no point did I feel that my situation was taken seriously or handled with any willingness to help.

I understand that policies exist, but the way this was handled — with hostility and disregard — is completely unacceptable. A business should always strive to assist customers and communicate respectfully, regardless of limitations.

I am extremely dissatisfied and would strongly urge Autobarn to review the conduct and training of staff at this location.

Please be aware that Autobarn was offering 40% off from some Castrol products. However when the bill came it was only 30% taken off and when I questioned it they told me the till doesn't make mistakes. But when I pointed out the calculated mistake, they gave me a refund of 10%. How many people have been duped this Easter Weekend? I suppose it's their fault for not looking at the bill and trusting that Autobarn is honest. Show details

Years ago I bought a pair of towing mirrors tried to fit them to car and found they were missing one part would not fit took them back they would not give refund salesman said that have been on a car and used even though these had not a mark on them will not set foot in any autobahn store ever again hope you idiots go broke.

Extremely helpful. I went into the store at Elizabeth, they didn’t have what I needed in stock but they gave me the part numbers and told me what store to go to. I had been to two other auto care stores beforehand and they were hopeless. Definitely going to use Autobarn in the future.

Autobarn caringbah thsnkyou for a great customer experience. Anthony and Mike were very well spoken and helpful. I kai ly dealt with Mike, he has great product knowledge and made my selection very easy with great advice. Thanks very much mate. Show details

I visited Springvale Autobarn on Monday 15th of December and was served by Pat. He was extremely helpful and spent quality time with me to sort out an issue that I had with my car stereo. Pat is an asset to the company, and because he is a car enthusiast, it encourages like minded people to shop there.

Grossly incompetent and rude. Wanted 3 globes replaced, brake lights and brake light over the back seat area. Unlike normal shops, I guess they don’t test the work before giving back to the customer? Realised driving home the left side was not working, now the left indicator not working either. ( there was nothing wrong with the indicators). Rang… Read more

and got another booking for the next afternoon, tried to explain the problem, was rudely cutoff by the counter person shouting in my face ‘we replaced the two globes( not the third one?) it’s an electrical problem!!! We don’t do that!!! Okey donkey, drove across town the next morning to my usual mechanic. Had it sorted in 10 minutes. No electrical problem. Autobarn receipt says ‘install HEADLIGHT globe x 2’

I went to Autobarn ballina to purchase windscreen wiper blades, I asked an employee about getting a set for my vehicle he proceeded outside to look at my car then started insulting my vehicle (BMW 330i 2020) saying bmw stands for bring money with and told me he knows. I left immediately without purchasing the product, If you have a European car stay away from this store. Show details

Havent shopped at Autobarn or Supercheap in many years, but have noticed their stores are pretty much empty. Priced themselves out of business with price increases beyond the actual reality of what their products are actually worth and become irrelevant. Too much competition, people go elsewhere, with other auto accessory retailers, bunnings and… Read more

many others selling similar or identicle products at half the price. Theres no reason to enter autobarn or supercheap stores. Wouldnt miss them if they were gone.

Absolutely disappointed with Autobarn Port Macquarie. I went in today asking for help to fit a new battery because my old one is failing and could die at any moment. The staff member was polite at first and asked me to wait. After waiting, I was told that boss does not allow battery fitting unless the battery is purchased from their store. I was… Read more

clearly in trouble, yet they showed zero care or willingness to help. If you expect customers to buy from you, then offer competitive prices instead of hiding behind rigid policies.

This is extremely poor customer service and questionable business ethics. Leaving someone stuck when you could easily help is unacceptable. If this is how Autobarn treats potential customers, don’t be surprised when people choose to shop elsewhere.

Hi bought two item during the recent sales. I got an email conformation and my card debited. I have since not received the products and not had any updates. I’ve emailed 3 times and called once and left a message. Still not contact. Shocking!

Thank goodness I paid using PayPal otherwise I’d have ZERO change of receiving a refund! Ordered product online to be picked up at their Dural store, waited the following morning for the store to open from 8.30-9.20 it was not open this was a Friday morning! Decided I’d wasted enough time walked to Repco a few stores down purchased the same… Read more

product customer service in Repco was exceptional! Emailed Autobarn multiple times attempting to get a refund WITHOUT A REPLY! I’ve now opened a dispute through PayPal trying to get refund it’s UNREAL the lack of customer service! SHOP ELSEWHERE!!

On trying to order a bike rack (28/11/2025)after two local stores were out of stock I decided it was prudent to pay for and have it delivered. Got all the usual emails on Saturday 29/11. Was to be delivered from Doncaster store and via Auspost. The tracking no has a reply that I should try again later!! On Tue 2/12 I called Doncaster branh and… Read more

after a lengthy wait it was answered. The Storeman could not find my order even though I had an order no and a date and name. He said hed call back but nothing.

I also emailed sales@doncaster.autobarn.com.au and its now two days later and nil reply.

So in summary : Website is rubbish as it cannot tell me where an item IS in stock. Tracking doesnt work. System cannot find a purchase by order no Email is clearly not manned Unreliable staff dont call back.

burwood customere

I visited Autobarn on Dandenong RD next to Bunnings. I had clipped my cover off my left hand mirror. I asked if anyone could either help or advise me A young lady called Ciara said she would take a look. She put the cover back on for me in a professional and appropriate manner, being very pleased when it clicked in place. I was very appreciative… Read more

of her manner and actions. I highly recommend visiting them with your inquiries. I am over 70. There was no cost.

Drove my 12 plt truck into the almost empty car park to purchase something from the browns plains store here in qld. Got greated by i would say the store manager with him saying to me are you doing a delivery in a surley manner. Had all the customer service skills of a real up and comer in manager land. Luckily the young girl that served me was… Read more

the only reason i didnt walk out then and there. Very helpfull and friendly. Will probably shop at supercheap next time. They treat the great unwashed much better. One star for him and 5 stars for her.

On Monday 27th October 2025 I attended Browns Plains store in search of fittings and a radiator hose for a TD Nissan Patrol. They didn't have what I was looking for, however the staff said that their Bethania store had the items in stock. The staff member said they could have the items transferred to Browns Plains, and it would only take a day… Read more

or two.

That was over a week ago, I could and should have collected the items myself directly from Bethania.

Note to anyone in a similar situation, don't rely on their internal transfer system....its broken.

Brought brand new kicker speakers on sale. They had only the display model left..... so isn't that second hand? Asked if i could change to the similar kicker speakers with the sale price and the guy just said no, the sale ended yesterday....... so you want a refund? I see your shares are down 44% in one year Bapcor, asking yourself why?......

The staff at the store have always been polite attentive tries to assist. It’s the management outside the store who have done nothing and matter not handled at all. Purchased and installed an AERPRO AM7CPAAM head unit at Autobarn Capalaba (Mar 2025) — features not working as promised, no follow-up from management, now escalating to Queensland Fair Trading and the ACCC. Show details

My 84 year old Dad attended Autobarn in Hamilton Hill to purchase an indicator bulb. The mechanics immediately offered to replace to bulb for him. He was in and out of the store in 10 minutes and there was no charge for the part or the job. Absolutely amazing service and everything was done with a smile! Show details

Thank you to Miguel for your customer service that went above and beyond. After a bad experience at the melton store we headed to the Caroline Springs store. You helped us promptly and effectively. Helped us get the right parts for our needs and explained it. Thank you again Show details

Auto Barn Bendigo are a pleasure to purchase car parts and accessories from. From the superb store manager to the sales staff and workshop fitter all showed professional and great customer care ( special mention for a delightful young lady …Georgie) if all retail outlets showed such customer care support it would make day to day shopping more pleasurable Show details

Aiden at Albion Park Store,was fantastic i needed New wiper blades for my car thinking i needed the arms as well which would end up costing $100,he came out & looked at my car said i only need the blades he saved me $70.Thank you for honesty & assistance,putting the blades on for me Show details