??!
1 photo
Automatic Solutions

Automatic Solutions

2.8 from 40 reviews

Reviews

(17)
(1)
(0)
(0)
(22)
  • Product Quality
    3.4 (10)
  • Return Claim MadeYes (0) · No (12)
Cameron

CameronNorth West, QLD

  • 2 reviews

Customer service excellence

published

Ordered and received a set of easy gates from the Perth branch after being advised to from our nearest showroom (due to living remote and ensuring they got sent directly to us rather than the showroom 1000km away) The gates arrived extremely well packaged after fantastic communication and help from Paul in ensuring everything was correctly measured and all the appropriate hardware was chosen. Once unpacked we realised there had been a set of brackets left out. One quick email to them and the brackets were express couriered to us the next day. Outstanding considering out remoteness.

Product Quality
Return Claim MadeNo
1 comment
Automatic Solutions
Paul B.Automatic Solutions

Cheers Cameron and thanks to Toll for getting them there.

Sattar Sattary

Sattar SattarySouth East Queensland, QLD

perfect

published

I needed apiece for the engine of the automatic gate and they provided that for me perfectly and fairly, very quickly and correctly. The piece was in plastic but they gave a steel one that is working perfectly.

Product Quality
Return Claim MadeNo
1 comment
Automatic Solutions
Paul B.Automatic Solutions

Good to hear Sattar. Manufacturers often update parts and we are not a fan of plastic in gate motors.

Confidence in Brisbane & Coast.

published

Living in another state has it’s challenges, particularly when organizing a project such as gate and fence for my investment property on the Gold Coast. I wanted to use a company that could organize every aspect of my project. I have had shocking experiences using unqualified “Tradies” from the net in the past on other projects. This time I went direct and made a phone call. I gained significant confidence with their processes, from the quote being prompt and my questions being answered. There was a lot more involved then I initially understood. I loved the design drawings that were offered as a part of their standard process.
Being a professional myself, I appreciated how efficient they were. I can genuinely recommend.

Product Quality
Return Claim MadeNo
1 comment
Automatic Solutions
Paul B.Automatic Solutions

Thanks Nerida

We appreciate the feedback and its good to see we can help with long distance projects.

Home Care Shops

Find out how Automatic Solutions compares to other Home Care Shops

Know better, choose better.

Compare all
Rick1818

Rick1818South East Queensland, QLD

  • 2 reviews

Great helpful staff

published

Great staff. Helped me heaps with my gate issues and put me on the right track with a better system that was good value. Thanks for all your help guys. Much appreciated!

Product Quality
Return Claim MadeNo
1 comment
Automatic Solutions
Paul B.Automatic Solutions

Thanks for the positive feedback Rick.

Bella R.

Bella R.South East Queensland, QLD

Great work Underwood Brisbane Automatic Solutions - Sliding Gate fixed in under 24hours.....

published

Brisbane Underwood automatic solutions providing both swing and heavy sliding gates at our properties. Always professional, courteous, prompt and efficient work with any issues with - gates or remotes.
Thank so much for the great service!!

Return Claim MadeNo
1 comment
Automatic Solutions
Paul B.Automatic Solutions

Thanks Bella
Appreciate the feedback.

Good Service and Advise by Bob Little

published

I found this company to be extremely helpful in choosing the right equipment and hardware to build my cantilevering gate. The parts that i received were of top quality. If you are looking to build a specific gate this company is the one to talk to.

Return Claim MadeNo
1 comment
Automatic Solutions
Paul B.Automatic Solutions

Thanks Bob. We work hard to stay the best supplier of cantilever components.

Many thanks for your help

published

I have been a customer here for quite a few years and I have always found the staff to be friendly, helpful, knowledgeable and efficient.
Great service.
Keep up the good work!

Product Quality
Return Claim MadeNo
1 comment
Automatic Solutions
Paul B.Automatic Solutions

Thanks for your support Brett

Sophie C.

Sophie C.South East Queensland, QLD

Bad service, just charge money without solving problem.

published

Very disappointed service experience. My slide gate always have problem which cannot be open/close in windy days. Every time the service technician come to fix it and the gate work well temporary but out work again in windy days. We asked the service to find a permanent solution to fix it instead of just charging service fee $180.00 or more every time. But no further respond . You can see attached photos which the gate dropped the gear in the windy day. No. 3 picture is after third service the gate out work again within a week.

Return Claim MadeNo
tom

tomCanberra 2600, ACT

rubbish service

published

bought gate motors , 1 year later they failed, they dont return emails or phone calls
no after service at all
will never go back the 1800 spent is wasted as i cannot find anyone to fix them

Return Claim MadeNo
2 comments
Automatic Solutions
Paul B.Automatic Solutions

Hi Tom

Have checked the emails server and nothing that resembles a motor issue from Tom. If you would like to email us at service@automaticsolutions.com.au we will be happy to look at your issues.

Automatic Solutions
Paul B.Automatic Solutions

All sorted thanks Tom. Turns out Tom has not dealt with Automatic Solutions. Wish they would match ABN numbers to invoices to verify.

Home Care Shops

Find out how Automatic Solutions compares to other Home Care Shops

Know better, choose better.

Compare all
Brad

BradBelmont North

  • Verified customer

No service

published

Avoid this company at all costs. We had a gate installed and have had problems. They never answer their phone or return calls. They also will not return multiple emails we have sent. Once you pay they ignore you completely

Product Quality
Return Claim MadeNo
1 comment
Automatic Solutions
Paul B.Automatic Solutions
John

John

  • 2 reviews

Very happy with Geelong

published
Product Quality
Return Claim MadeNo
2 comments
Automatic Solutions
Paul B.Automatic Solutions

Thanks for the feedback John. Always good when you get a pat on the back.

Automatic Solutions
Paul B.Automatic Solutions

Just had a look through and from 30 listings we have 19 bad reviews in two years. In that same period we have served over 40,000 customers Australia wide so in retrospect the 19 flatters us.

Christoph

ChristophPerth, WA

  • 2 reviews
  • Verified customer

Appalling

published

Oh god, where do I start.....just avoid them. Its always the end users fault - you must have had it installed incorrectly, the electrician is no good, etc etc; contact them and instructions are unclear, service unhelpful and they push you to "get one of our tech's out" .....for a cost per hour that's more expensive than a top neurosurgeon charges!
Going to start legal action against them myself.

I'm sorry I even have to give them 1 star.

Product Quality
1 comment
Automatic Solutions
Paul B.Automatic Solutions

Thanks Christoph. For the sake of interested readers Christoph will need to take action against the company he purchased from. Christoph has never purchased any product from Automatic Solutions.

Michelle S

Michelle SSouth East Queensland, QLD

Look elsewhere - this mob aren't worth your time or money

published
Product Quality
Alex F

Alex FSouth East Queensland, QLD

Disgusting Company & Disgusting Service

published
Product Quality
Return Claim MadeNo
Andie D

Andie DBrisbane

Exceptional service

published

Highly recommended. Extremely professional and knowledgeable staff. Staff went above and beyond to meet our requirements for a tricky set up with powered gate operating on one remote with two seperate garage doors.

Home Care Shops

Find out how Automatic Solutions compares to other Home Care Shops

Know better, choose better.

Compare all

It is bliss to have a secure driveway

published

Thank you to the team who did a great job to secure our driveway. Automatic gate looks fantastic and it was installed quickly, professionally and we were offered good options/advise from the start to finish.

Harry B

Harry BAdelaide

  • 2 reviews
  • 2 likes
  • Verified customer

Extremely Disappointing but good recovery

published

I was promised installation 8-8:30 AM today. Got an email at 8:10 this morning to say sorry that Automatic Solutions won't deliver and install the gate till 1:00 pm. I had disconnected the old gate automation, including motor and locking pad, ready for the new installation. I then tried to contact [name removed] the director of Automatic Solutions via landline, mobile and email. All I could get was voice mail. Eventually received a call from Andrew and Angelo and Matt arrived the following morning. Their service, attitude and competence could not be faulted. So I have revised my one star to four.

WS

WSSydney

  • 6 reviews
  • 7 likes
  • Verified customer

Dishonest or Incompetent or Both Do Not Use

published
Hubbs

HubbsPerth

  • Verified customer

Dont understand the negative reviews

published

Needed an automatic gate and after doing my research decided that I had to visit the showrooms as the reviews were unhelpful. After going to a number of showrooms there was no real decision as the people at Automatic Solutions were the only ones with a range of product and any real clue. Anyway went well from beginning to end so can recommend to anyone. Get out there and have a look though.

Not Happy

Not HappyMount Burrell

Avoid

published
Page 1 of 2

Questions & Answers

Harry Roberts

Harry Robertsasked

What is the email address for Automatic Solutions head office

1 answer
Automatic Solutions
Paul B.Automatic Solutions

There are a number Harry but the easy one is service@automaticsolutions.com.au and they will redirect if necessary.

Gaye M.

Gaye M.asked

We got our electric gates from here. We have no power to them. Can’t get out of our property. We came home after work they were fine. Went to go out 1 hr later no power to gates we are trapped

1 answer
Automatic Solutions
Paul B.Automatic Solutions

Hi Gaye

If it is simply a problem of no power you should use the manual release to open the gates.

If you actually do have power to the property but none to the gates please ring your local branch to organise a technician.

You can also email the service desk with your details. Please include address etc.
service@automaticsolutions.com.au

Get an answer from our members and Automatic Solutions representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.