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Automotive Superstore

Automotive Superstore

3.2 from 1,044 reviews · View Statistics

Reviews

  • Product Quality
    3.8 (532)
  • Return Claim MadeYes (69) · No (647)
  • Shipping
    3.4 (459)
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Ian

Ian

  • 2 reviews
  • 1 like

Parts

published

Easy to use interface
Quick delivery
Will shop here again for sure and the bank transfer option is a big plus for me

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SirJester

SirJesterNO

  • 4 reviews
  • 6 likes

A lot of haters in here.... maybe understandably to a degree.

published
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1 comment
Automotive Superstore
Customer S.Automotive Superstore
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Very efficient service

published

I ordered a Mean Mother air compressor which was cheaper than the price quoted in Choice Magazine. The compressor was delivered within two days, which was pretty efficient. (Air compressor works well too).

Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Peter Connelly

Peter ConnellyMetropolitan Adelaide, SA

Liqui Moly Ceratec

published

Hassle free purchase & great to be dealing with an Aussie Company! Liqui Moly Germany & Ceratec amazing product/s. Good range of products on this site.

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Incentivised ReviewNo
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Chris DJ

Chris DJSydney, NSW

Awesome site awesome service

published

Ordered online but also went in store as so many variables for my car and staff very helpful and assisted.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Not let me down so far

published

the site was easy to navigate
Perfect for repeat orders given previous orders are cached by the system
Last two questions not applicable

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Very good pricing

published

Ordered oil filters from this business and they arrived 8 days later which I thought was fairly good service and they were a lot cheaper than I could source locally, would recommend and will shop here again

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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very quick and efficient service, hassle-free transaction

published

Just purchased a maxi cosi car seat last Monday night, prepared and dispatched the next day, and delivered on Wednesday 0830am. Very quick and efficient service. Also, cheapest price seen on the internet. Keep it up team. Highly recommended

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Incentivised ReviewNo
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King Springs

published

The service I received was much better than expected for a 1st time customer.
Automotive Superstore supplied me an immediate emailed invoice and up to date tracking. I would purchase again and recommend this company based on my excellent experience. My King Springs arrived today ahead of schedual.
Thanks to everyone that made this happen

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Wayne

WayneMid North Coast, NSW

Very knowledgable and prompt replies to queries

published

easy to navigate. range of products was extensive and competitively priced. no installation guides available but was pointed to several install guides on youtube.

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Excellence.

published

(Car audio)Top quality products with best pricing on the internet. Great customer service, prompt responses from salesmen. Installation was a bit pricey so chose to do it myself and understood why. Would recommend.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Yann

YannGreater Melbourne (Inner), VIC

Talk to their technicians rather than just looking at the website.

published

Ordered a radio unit to fit into a BMW X5. Had a hiccup with specific parts missing in the order but it was quickly rectified. I appreciated the quick service and support. Will order again but probably would first check with their technician rather than just the website.

Product Quality
Incentivised ReviewNo
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Mahmoud.sh

Mahmoud.shSydney, NSW

  • 2 reviews

Dash Cam sales and installation.

published

Excellent series from sales and the installation.
price very competitive, very helpful and advised accordingly for the best outcome.
very happy. Thank you.

Incentivised ReviewNo
Return Claim MadeNo
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Paul

PaulSydney, NSW

Great service

published

Bought a replacement radio for 2 cars and had them fitted.

They were very helpful with an itemised list of what I needed and very accommodating to do a modification.

Very competative pricing as well.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Awesome Service

published

100% on all counts. Happy with the website, Packing, Dispatch and Delivery.
I Highly recommend Automotive Superstore to anyone wanting a high quality product delivered on time or before.

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VinnieB

VinnieBRichmond-Tweed, NSW

Excellent service

published

I ordered brake rotors & pads from the last sale. They were not in stock at the sale time. I followed up the delivery with Albert who kept be advised on their delivery. Emails to the company were answered promptly. once the parts arrived they were quickly processed & forwarded onto me. thank you for the excellent service. Vince

Incentivised ReviewNo
Return Claim MadeNo
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David G

David GHunter Region, NSW

  • 3 reviews

Fast & efficient delivery.

published

Available in stock, easy to navigate the web site, next day dispatch then next day delivery. excellent service, thank you.

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Jason

JasonSydney

  • 6 reviews
  • 5 likes

Another quick and easy purchase

published

Ordered online a Dayco Timing Belt and Water Pump kit at 1pm and was told -2-3 days as it had to be ordered in...... it was available by 12pm the next day.. Can't get much better than that.

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mitchbukka

mitchbukka

  • 2 reviews

They do not notify customers of delays to orders or offer refunds

published

They wont notify you if an item is out of stock, but they will take your money immediately... No communication to inform you of delays. Terrible customer service. Dont waste your time or money on these guys. Shop elsewhere

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Incentivised ReviewNo
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brian

brianSouth East Queensland, QLD

Automotive Superstore were a pleasure to deal with.

published

Automotive Superstore has an easy to navigate website with the right information on the part I needed that was a quality brand at a great price and my part was delivered to me here in Brisbane very promptly. I will definitely use them again and would highly recommend them.

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Page 1 of 53

Questions & Answers

Rodg

Rodgasked

Am considering buying from you but extremely concerned now that I’ve seen all of these negative reviews! Is there anything you can tell me that you feel would give me confidence to place an order?

2 answers
Notahappycamper
Notahappycamper

don't. I'm writing to the ACCC in the morning and lodging a formal complaint. Buy and loose your money at your own risk. Fraudulent and in serious business breach of consumer ethics and the managing directors should be prosecuted for deceptive consumer practices.

Anony Mouse
Anony Mouse

yeah, DO NOT buy from them - no matter how cheap their price is - as it will cost you much more by the time you factor in either not receiving it, or getting a faulty one, and then having nothing to show for it and having to re-buy elsewhere whilst being out of pocket while you go ahead and lodge a credit card chargeback (which can take months) and write complaints to nsw fair trade etc... they are a total sham! - guaranteed the few positive reviews are fake.

Sher W.

Sher W.asked

Hi, I have been waiting for my order for nearly a month and no reaponse via email and phone.Can you please advise where is my order 100174699??

No answers
Ryan

Ryanasked

Hello, I have sent a message using your zen desk contact form and have also tried calling numerous times.
I have an order that looks like it has not been shipped yet [#100167040] from the 7th Dec, 10 days and counting. Part of this order is a Christmas present.
It is an order over $100 and I am beginning to get worried after reading several negative reviews.
I understand this is a busy time of year and in the current climate an overwhelming demand in online shopping.
Nevertheless, I am a little disappointed in the lack of communication.
I just want to know if I will receive this order in time for Christmas, or if I should seek a refund and look closer to home.

1 answer
Harry
Harry

Seek a refund. You will get a reply if you lucky

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