As of February 9th, 2019, Automotive Superstore is offering each reviewer the choice of either Kitten's No 1 Cream Polishing Wax (valued at $4.95) or Kitten's No 2 Cut & Polish (valued at $4.95) to each customer as a free gift with their next order to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
Reviewer Photos & Videos
Easy to use interface
Will shop here again for sure and the bank transfer option is a big plus for me
A lot of haters in here.... maybe understandably to a degree.
The prices looked reasonable at Automotive Superstore in comparison to both other online and physical stores. The parts I need would more than likely have had to be ordered in from the usual physical parts stores (where prices ranging from marginally more expensive to double the cost and for "no-name" brands..) and there was no way I was going OEM from the dealer.
The website was clean, easy to use and also seemed to have parts for all cars in my family.... good interface to select your car and quite easily shows what parts are suitable. Just ...like a "real" Auto Store. Maybe even better than some of the smaller chain auto-stores or independents - nice knowing the part exists, is suitable for the vehicle and at what price. Sadly the post-purchase blues hit when it turned out parts were not in stock at the supplier - this would have been good to know before making the purchase, then I could shop elsewhere for quicker delivery. I only found this out after contacting directly AS after a couple of weeks. Communication could be better - via email was non existent..... But then that is why they provide a 1300 number to ring them on - anyone that calls foul of no contact via email should Pick Up The GD Phone and ring direct. I am guilty of that myself at times (this included). In the end, parts were on backorder at the supplier and took over a month to be sent to Automotive Superstore. Covid..? Suez Backlog..? Also, the courier must be real cheap... because they were real slow then getting to Perth - Two additional weeks for delivery. Again, I suppose I could have paid for premium delivery but with free shipping on HEAVY items, I cannot complain too loudly.
Very efficient service
I ordered a Mean Mother air compressor which was cheaper than the price quoted in Choice Magazine. The compressor was delivered within two days, which was pretty efficient. (Air compressor works well too).
Liqui Moly Ceratec
Hassle free purchase & great to be dealing with an Aussie Company! Liqui Moly Germany & Ceratec amazing product/s. Good range of products on this site.
Awesome site awesome service
Ordered online but also went in store as so many variables for my car and staff very helpful and assisted.
Not let me down so far
the site was easy to navigate
Perfect for repeat orders given previous orders are cached by the system
Last two questions not applicable
Very good pricing
Ordered oil filters from this business and they arrived 8 days later which I thought was fairly good service and they were a lot cheaper than I could source locally, would recommend and will shop here again
very quick and efficient service, hassle-free transaction
Just purchased a maxi cosi car seat last Monday night, prepared and dispatched the next day, and delivered on Wednesday 0830am. Very quick and efficient service. Also, cheapest price seen on the internet. Keep it up team. Highly recommended
The service I received was much better than expected for a 1st time customer.
Automotive Superstore supplied me an immediate emailed invoice and up to date tracking. I would purchase again and recommend this company based on my excellent experience. My King Springs arrived today ahead of schedual.
Thanks to everyone that made this happen
Very knowledgable and prompt replies to queries
easy to navigate. range of products was extensive and competitively priced. no installation guides available but was pointed to several install guides on youtube.
(Car audio)Top quality products with best pricing on the internet. Great customer service, prompt responses from salesmen. Installation was a bit pricey so chose to do it myself and understood why. Would recommend.
Talk to their technicians rather than just looking at the website.
Ordered a radio unit to fit into a BMW X5. Had a hiccup with specific parts missing in the order but it was quickly rectified. I appreciated the quick service and support. Will order again but probably would first check with their technician rather than just the website.
Dash Cam sales and installation.
Excellent series from sales and the installation.
price very competitive, very helpful and advised accordingly for the best outcome.
very happy. Thank you.
Bought a replacement radio for 2 cars and had them fitted.
They were very helpful with an itemised list of what I needed and very accommodating to do a modification.
Very competative pricing as well.
100% on all counts. Happy with the website, Packing, Dispatch and Delivery.
I Highly recommend Automotive Superstore to anyone wanting a high quality product delivered on time or before.
I ordered brake rotors & pads from the last sale. They were not in stock at the sale time. I followed up the delivery with Albert who kept be advised on their delivery. Emails to the company were answered promptly. once the parts arrived they were quickly processed & forwarded onto me. thank you for the excellent service. Vince
Fast & efficient delivery.
Available in stock, easy to navigate the web site, next day dispatch then next day delivery. excellent service, thank you.
Another quick and easy purchase
Ordered online a Dayco Timing Belt and Water Pump kit at 1pm and was told -2-3 days as it had to be ordered in...... it was available by 12pm the next day.. Can't get much better than that.
They do not notify customers of delays to orders or offer refunds
They wont notify you if an item is out of stock, but they will take your money immediately... No communication to inform you of delays. Terrible customer service. Dont waste your time or money on these guys. Shop elsewhere
Automotive Superstore were a pleasure to deal with.
Automotive Superstore has an easy to navigate website with the right information on the part I needed that was a quality brand at a great price and my part was delivered to me here in Brisbane very promptly. I will definitely use them again and would highly recommend them.
Questions & Answers
Am considering buying from you but extremely concerned now that I’ve seen all of these negative reviews! Is there anything you can tell me that you feel would give me confidence to place an order?
don't. I'm writing to the ACCC in the morning and lodging a formal complaint. Buy and loose your money at your own risk. Fraudulent and in serious business breach of consumer ethics and the managing directors should be prosecuted for deceptive consumer practices.
yeah, DO NOT buy from them - no matter how cheap their price is - as it will cost you much more by the time you factor in either not receiving it, or getting a faulty one, and then having nothing to show for it and having to re-buy elsewhere whilst being out of pocket while you go ahead and lodge a credit card chargeback (which can take months) and write complaints to nsw fair trade etc... they are a total sham! - guaranteed the few positive reviews are fake.
Hi, I have been waiting for my order for nearly a month and no reaponse via email and phone.Can you please advise where is my order 100174699??
Hello, I have sent a message using your zen desk contact form and have also tried calling numerous times.
I have an order that looks like it has not been shipped yet [#100167040] from the 7th Dec, 10 days and counting. Part of this order is a Christmas present.
It is an order over $100 and I am beginning to get worried after reading several negative reviews.
I understand this is a busy time of year and in the current climate an overwhelming demand in online shopping.
Nevertheless, I am a little disappointed in the lack of communication.
I just want to know if I will receive this order in time for Christmas, or if I should seek a refund and look closer to home.
Seek a refund. You will get a reply if you lucky
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