1,894 reviews
AI reviews summary
Pros
Cons
Verdict
Overall sentiment regarding Automotive Superstore is divided. Many customers report positive experiences, highlighting competitive pricing, an easy-to-use website with vehicle compatibility tools, and fast delivery times. However, a significant portion of feedback points to frustrating customer service interactions, prolonged shipping delays for in-stock items, and difficulties with returns or order modifications.
After waiting 4 days for parts I contacted them and said "not dispatched" so I said cancel it and refund , they said no problem we'll stop order and refund less 5 percent, They next morning I got advice they are shipping order, so I rang couriers please who had not picked it up ,so they said they wouldn't pick it up, well guess what it's out for… Read more
delivery Monday, as c CP couldn't deliver I asked CP to return to sender as I didn't want it ,and on ASS written agreement of refund I'd purchased elsewhere, The next day the parcel is on its way back to ASS and I got a document saying that they'd deliver it These guys offer unbelievably bad service, save yourself the pain shop elsewhere .
After submitting a negative review regarding hassles in receiving the correct size of Raceworks 400 series high pressure fuel hose I can now advise that Peter from the customer service team was very responsive, contacting me by phone to advise that the problem was sorted, and following up with several more calls to confirm that the delivery was on… Read more
its way, and a follow up call to make sure I had received the delivery, a much improved response, and retaining me as a customer.
I placed an order (Order Number #101085778) on 22 July 2026 but realised immediately that I had selected the wrong product. I contacted Automotive Superstore straight away (Support Ticket number is 704436) and clearly requested that the order be changed to the Heavy Duty Boot Liner for the Mercedes GLC Class (X254 SUV) 2022+. I received a… Read more
response (email attached) confirming that my order had been put on hold and they would arrange the exchange once the correct product was added to their system.
Unfortunately, despite the assurance, I have received no meaningful update or resolution. As of 9th August, more than 2.5 weeks later, I am still waiting for an update, and my order has not been shipped.
Communication is only available through support emails/tickets, and I have also received an automated email saying they will close my support ticket since they have not heard from me for several days, even though I am the one waiting for the matter to be resolved.
A simple order correction requested on the same day the order was placed should not take this long—very disappointing customer service.
Reviews with attachments
my next order was perfect and got to use the discount I received with my last order saved $50
Good description of the GME goods, ordering and payment was seamless.
Probably an order for a less common application, 2 ignition coils for my "48 Lincoln V12. It's 6 volt and to keep it reliable it now has 2 6v coils, 1 per bank of cylinders. Looking forward to a reliable start.
Was Supercheap and somewhat efficient – Bought online on Sunday. Was ready for pick up on Tuesday. I did try and ring on Monday which was disconnected after waiting for 15mins. If you are interstate and it’s urgent, don’t buy from here if you expect next day delivery. If it’s in stock, tick the pick up option.
Impressive selection great prices and super fast delivery! – I recently purchased a head unit and accessories and the entire process was smooth, convenient, and satisfying. If you want to upgrade your vehicle's audio setup without leaving home, Automotive Superstore is the place to shop!
Ordered Oil, Trans fluid, air filter oil filter. Shipping promised with in 3 days. 6 days later nothing with no time frame given after contact So I asked to cancel the order, stated a 5% fee for this disservice or store credit. Dishonest business practice.
- +1
If you’re okay with being without your money and without your product for nearly three months, Automotive Superstore (AS) might be the right choice for you.I ordered a Rhino-Rack roof rack for $1,350 on 25 November 2025. It shipped a few days later, but after ten days with no delivery I tried to get an update — only to discover there is no… Read more
dedicated order support phone line. The sales number connects to a Sydney store that refuses to discuss existing orders. Email support only. That set the tone for the entire experience. The roof rack finally arrived on 12 December 2025 in severely damaged packaging — the product itself was scratched and dented. I emailed the same day requesting a replacement. Three days of silence followed, then another three days after they said they would arrange a pick-up. I had to chase them again. On 18 December they offered a $100 discount on the damaged $1,350 item, which I declined. They eventually arranged collection on 23 December. The return reached them on 9 January 2026 (after being stuck with the courier for several days). Then — complete silence. I had to email again on 15 January to ask what was happening. Their response: they were waiting for new stock from Rhino-Rack because they had no replacement in their warehouse. No prior update, no estimated timeframe, nothing until I followed up. That “waiting for new stock from Rhino-Rack” explanation turned out to be a blatant lie. The replacement arrived on 22 January 2026 — in even worse condition than the first one (more dents and scratches). The box had clearly been opened and re-taped before, and it still had a Rhino-Rack sticker dated September. It was obviously not new stock; it appeared to be another customer damaged return that had been repackaged and sent out. I immediately requested a full refund. More delays followed: waiting for a return label, waiting for the courier (the first driver arrived in a vehicle too small to carry the rack and had to return a second time), waiting for processing. My refund was finally issued on 11 February 2026 — almost three months after the original order. Throughout this entire ordeal I received no apology, no gesture of goodwill, and no sense of urgency or accountability from their team. Every reply came days late and felt reluctant. While couriers can certainly mishandle large items, the company knows this is a risk with bulky products. The bare minimum expectation is adequate protective packaging — something that was clearly not provided here. Competitive pricing means nothing when the customer service is this poor and unreliable. I would rather pay more elsewhere and have peace of mind that, if something goes wrong, the company will actually step up and resolve it properly. This has been one of the most frustrating and drawn-out purchase experiences I’ve ever had. Avoid Automotive Superstore like the plague. You’ve been warned.
I regret buying from automotive super store PTY LTD. Automotive super store email saying we do not have stock for my order. They give me the option to swap and pay extra on another replacement (which i did not order or need) plus an extra fee. took the second option offered of a refund of the order . I was sent a partial refund with $40… Read more
removed from the amount i paid $82.
When they offered me a Full refund in the email exchange showing they had supplier issues. no mention of a fee was made - email attached
only sent a partial refund.
their explanation is not acceptable. “partial cancellation fee has been applied against the original stock purchased, as this was ready for fulfilment within the expected period of 3-5 Business Days. As the initial stock was ready within the stipulated period, the cancellation would have been deemed a change of mind towards these specifically and the fee applied against our terms. “
my purchase with Automotive Superstore PTY LTD was a negative experience
I also expect this review to be flagged and removed. Strongly recommend not buying from Automotive Superstore
terrible customer service. Which i think is AI generated.
also impossible calling them to discuss existing orders or issues.
My other orders arrived in non retail packs and they use deceptive listings. For example they list terminal block jumpers 9217BS as $1.8 - however Enerdrive only sells retail packs of 5. So when you think your buying a specific part number from the Navico group. You instead get individual pieces.
have also included photo of what you receive, which is not what Enerdrive / bluesea shows for the product. I’m not sure Enerdrive or bluesea approve their products arriving without the switch decals or original packaging.
it’s a nice touch ordering bluesea / enerdrive switches and receiving them in a knockoff chinese brand package.
Doing a search for disc brake pads, E.g. Bendix DP2533-Ult4WD & discovered Google ad referring Automotive super store selling a set at $230.99. However 'click' and go to their site, only to find it's not $230.99 but $255.95! This isn't the first time I've seen this type of misleading ad. I thought we had laws in Aust about this?
Find out how Automotive Superstore compares to other Vehicle Accessories & Parts Shops
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Latest follow-ups
- +1
Automotive superstore your sales team is fantastic replies very fast even outside of normal hours but…… after receiving my K&n intake kit and it being of very poor quality and faulty holes in intake pipe poorly fitted bung that could get sucked into… Read more
throttle body! the question I first ask is there not someone who sites the product before its sent off also May I add trying to get some support from your support line good luck with that very disappointed will not buy again and will pass on to others my very terrible experience not even going to try return / get my money back I’ll just mount it on my shed wall as a reminder not to buy from you guys again pathetic after sale support! Have a look at the photos of product
Follow-up · Automotive superstore were no help ended up reaching out to K&n directly for help
Find the right part at the right price! – Easy to find the part and ensuring the correct fitment.
Follow-up · Purchased several high value items from this store. Very very competitive pricing so much so that i kept going back. Hope u guys have the same experience as I did.
Prestige RV Cover – Pleased with quality of cover and fits my Campervan perfectly, quick delivery.
Follow-up · Material on top good due to extra thickness, but rest of material starting to deteriorate in places. Cover doesn't move around, decent fit. Heavy rain just soaks through the thin material but is quick to dry, keeps a lot of the dust off. I think 2-3 years of life depending on how exposed to the weather.
Positive reviews
The parts and products at Automotive Superstore are good and priced fairly. Searching for certain items on the online store is easy, and being able to input my car's make and model into the site makes finding what I'm looking for easy. (Sadly, my model of car is difficult to find parts for, but the site still has some parts that fit.) I'll give it 5 stars, but if they had more compatible parts for a 1993 Ford Capri, they would be 6-star worthy.
Ordered the car cover, had a $10 off code which was applied. Have used the same cover before on two different cars so know itmis what I want. A bit confused that I was Offered a $20 off reduction on the cart via an sms as well but couldn’t make the code work. Otherwise my experience with AS has been good in the past.
Just ordered a set of Alpine speakers and got a huge price reduction by getting the bundle as well as a 5% discount for returning,saving over $170 all up, Automotive Superstore is the best place to buy Automotive parts. Dennis P 9/7/2026.
Negative reviews
Absolute trash company to deal with, freight was late, product was faulty and when questioned about a warranty on the product I was told minimum 6 upto 8 weeks for turnaround...no good when your a sole trader
I had an extremely disappointing experience with Automotive Superstore and will not be shopping with them again. After placing my order, I immediately received an order confirmation email. Three days later, I still hadn't received a dispatch notification or tracking number, so I contacted customer service. I was assured that my order would be… Read more
dispatched that day.
A week later, there was still no dispatch notification or tracking information. I sent another email, my husband (whose card was used for the purchase) also emailed, and we received no response. I then tried calling, only to discover there is no phone support for existing orders—you can only contact them via email or SMS.
I reached out again through both channels. Eventually, I received an email stating that my order didn't exist, and after that, complete silence. I also received an SMS asking for my order number, which I provided immediately, but again received no further response.
At that point, I was preparing to lodge a complaint with the ACCC because my payment had been taken and no goods had been supplied.
On the tenth day, [Name Removed] finally responded and advised that the part I'd ordered actually needed to be ordered in. This completely contradicted everything I'd previously been told. After being assured my order was being dispatched, then being told it didn't exist, followed by days of being ignored and receiving vague, misleading responses, I had completely lost confidence in the company.
I asked [Name Removed] to cancel the order, and to his credit, he processed the cancellation promptly. We have received confirmation of the refund and are now waiting for the funds to be returned.
This has been the worst online shopping experience I've ever had. The lack of communication, inaccurate information, and poor customer service were incredibly frustrating. I cannot recommend Automotive Superstore based on my experience.
I ordered several car service parts that were shown as in stock and ready to ship within a few business days. After waiting several weeks, my order had still not been sent. I contacted the company a number of times and was told the missing stock would arrive soon, but the dates kept passing and nothing changed. The item they said they were… Read more
waiting for was still shown on their website as available with a short dispatch time, which was very frustrating.
Based on my experience, I would not order from this company again. I suggest reading recent reviews before buying, even when items are shown as in stock.
Find out how Automotive Superstore compares to other Vehicle Accessories & Parts Shops
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Recent reviews
Absolutely terrible. Contacted them seeking to purchase wheel nuts for my car. Initially received emails from Guy who sought my VIN number. He replied saying the VIN was incorrect. I took a photo of the VIN and emailed it back along with all vehicle identification plates and had no reply. I contacted them AGAIN and still nothing. Their customer service is appalling.
Very poor AKA NO communication from this company...... I have been apart of this industry for over 25 years this is very poor never again will recommend this place its a joke if something is wrong or goes wrong. We have a customer that has bought a clutch from this company in June 2026 it was delivered in time and packaged well. The issue is that… Read more
the clutch inside the box was packed with the wrong kit I know this can happen so was not upset about this. The part number was correct on the box it has just been packaged incorrectly and this has been proven with the EXEDY manufacture of the clutch kit itself as we have been in contact with them to confirm this kit and what was meant to be in the box.
3 weeks on we still do not have a correct kit not even a phone call or email but only a dead car stuck in my workshop and a customer without there car.
This proves you need a actual store you could actually go a see someone and get something happening at least a resolution. My opinion this should be delta with within 24 hours of notification.
after taking 3 weeks to get my order, upon opening the badly packaged order there was one mount missing. After support does not exist, stay clear off as this seems to be a common issue with this company
DO NOT BUY FROM THEM Listing items in stock and available means you have them ready to deliver. This company lies saying they have items, takes your money and then doesn’t contact you again. After asking for updates 4 weeks later they still don’t have an answer for me.
DO NOT USE. If I could give 0 starts. I would. Ordered part, never got it. Called, told to e-mail. E-mailed. No answer. E-mailed again. Received an apology saying they forgot to send the item. Got the item 2 weeks later. Midway through installation, found it was missing a wire. Called. Told to message via website. Messaged. No answer. E-mailed.… Read more
Told 24 hours to receive response. No response after 24 hours. E-mailed again. Called. Was received with aggressive behaviour, and no solution to problem. DO NOT USE.
Why does it take 3 (business) days to pack a few simple items? I ordered on Saturday and it was dispatched on Wednesday the following week. In today's economy that is 2 days too long. Id suggest you get faster as you will loose clients compared to Amazon or other online platforms!
Ordered Bashplates and springs, got strung along for 5 weeks for the bashplates to turn up eventually, but no springs. Zero communications were ever sent saying they didn't have the springs; I'm guessing they just hoped I forgot about them. Asked for an ETA on the springs, and they could not provide one so I asked for a refund. I have since… Read more
special ordered the springs and had them delivered through Supercheap auto faster then my refund has arrived. At this point im pretty sure my refund is going to be like my springs and never arrive
Ordered parts. Order said dispatch in 1-3 days. 21 days later, still no parts. Tried to call customer "service " number. No person at that end. Message says "send text" . Sent text, message says parts "coming from overseas, not in Aus yet". I paid for parts that I needed last week!! If I wanted to get them from China, I would have bought them elsewhere! They sprout off about being an "Australian company"
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looks like this factual review will not be posted