1,847 reviews
Price might be competitive but if there is a problem be ready to be infuriated by how they resolve your issue. In my case a simple wrong part due to incorrect packaging by KYB. You would think once that photo evidence was sent they would expedite the correct part for replacement. Ohhh NO, Wait around for a week or more waiting for their st^pid… Read more
eforms to maybe acted on the same day I send, rarely, meanwhile the car is jacked up in the driveway and they couldn't care less. You simply can NOT talk to anyone only via teadious slow communication via eform on their website. Do NOT shop here if you want peace of mind.
all was good exept you sent a rext message with the discount code,but all other corespondance was in email.so i missed out on the discount!, not realising it was on a text .
If this isn't your brick and motor local, don't bother. 1-3 days to ship on "in stock" items is actually 10 days to ship. I wouldn't recommend to anyone, they use AI bots for their customer service also that don't provide, even a basic level of assistance.
Reviews with attachments
always good service and fast delivery correct parts at the best price
Good description of the GME goods, ordering and payment was seamless.
Probably an order for a less common application, 2 ignition coils for my "48 Lincoln V12. It's 6 volt and to keep it reliable it now has 2 6v coils, 1 per bank of cylinders. Looking forward to a reliable start.
Was Supercheap and somewhat efficient – Bought online on Sunday. Was ready for pick up on Tuesday. I did try and ring on Monday which was disconnected after waiting for 15mins. If you are interstate and it’s urgent, don’t buy from here if you expect next day delivery. If it’s in stock, tick the pick up option.
Impressive selection great prices and super fast delivery! – I recently purchased a head unit and accessories and the entire process was smooth, convenient, and satisfying. If you want to upgrade your vehicle's audio setup without leaving home, Automotive Superstore is the place to shop!
Ordered Oil, Trans fluid, air filter oil filter. Shipping promised with in 3 days. 6 days later nothing with no time frame given after contact So I asked to cancel the order, stated a 5% fee for this disservice or store credit. Dishonest business practice.
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If you’re okay with being without your money and without your product for nearly three months, Automotive Superstore (AS) might be the right choice for you.I ordered a Rhino-Rack roof rack for $1,350 on 25 November 2025. It shipped a few days later, but after ten days with no delivery I tried to get an update — only to discover there is no… Read more
dedicated order support phone line. The sales number connects to a Sydney store that refuses to discuss existing orders. Email support only. That set the tone for the entire experience. The roof rack finally arrived on 12 December 2025 in severely damaged packaging — the product itself was scratched and dented. I emailed the same day requesting a replacement. Three days of silence followed, then another three days after they said they would arrange a pick-up. I had to chase them again. On 18 December they offered a $100 discount on the damaged $1,350 item, which I declined. They eventually arranged collection on 23 December. The return reached them on 9 January 2026 (after being stuck with the courier for several days). Then — complete silence. I had to email again on 15 January to ask what was happening. Their response: they were waiting for new stock from Rhino-Rack because they had no replacement in their warehouse. No prior update, no estimated timeframe, nothing until I followed up. That “waiting for new stock from Rhino-Rack” explanation turned out to be a blatant lie. The replacement arrived on 22 January 2026 — in even worse condition than the first one (more dents and scratches). The box had clearly been opened and re-taped before, and it still had a Rhino-Rack sticker dated September. It was obviously not new stock; it appeared to be another customer damaged return that had been repackaged and sent out. I immediately requested a full refund. More delays followed: waiting for a return label, waiting for the courier (the first driver arrived in a vehicle too small to carry the rack and had to return a second time), waiting for processing. My refund was finally issued on 11 February 2026 — almost three months after the original order. Throughout this entire ordeal I received no apology, no gesture of goodwill, and no sense of urgency or accountability from their team. Every reply came days late and felt reluctant. While couriers can certainly mishandle large items, the company knows this is a risk with bulky products. The bare minimum expectation is adequate protective packaging — something that was clearly not provided here. Competitive pricing means nothing when the customer service is this poor and unreliable. I would rather pay more elsewhere and have peace of mind that, if something goes wrong, the company will actually step up and resolve it properly. This has been one of the most frustrating and drawn-out purchase experiences I’ve ever had. Avoid Automotive Superstore like the plague. You’ve been warned.
I regret buying from automotive super store PTY LTD. Automotive super store email saying we do not have stock for my order. They give me the option to swap and pay extra on another replacement (which i did not order or need) plus an extra fee. took the second option offered of a refund of the order . I was sent a partial refund with $40… Read more
removed from the amount i paid $82.
When they offered me a Full refund in the email exchange showing they had supplier issues. no mention of a fee was made - email attached
only sent a partial refund.
their explanation is not acceptable. “partial cancellation fee has been applied against the original stock purchased, as this was ready for fulfilment within the expected period of 3-5 Business Days. As the initial stock was ready within the stipulated period, the cancellation would have been deemed a change of mind towards these specifically and the fee applied against our terms. “
my purchase with Automotive Superstore PTY LTD was a negative experience
I also expect this review to be flagged and removed. Strongly recommend not buying from Automotive Superstore
terrible customer service. Which i think is AI generated.
also impossible calling them to discuss existing orders or issues.
My other orders arrived in non retail packs and they use deceptive listings. For example they list terminal block jumpers 9217BS as $1.8 - however Enerdrive only sells retail packs of 5. So when you think your buying a specific part number from the Navico group. You instead get individual pieces.
have also included photo of what you receive, which is not what Enerdrive / bluesea shows for the product. I’m not sure Enerdrive or bluesea approve their products arriving without the switch decals or original packaging.
it’s a nice touch ordering bluesea / enerdrive switches and receiving them in a knockoff chinese brand package.
Doing a search for disc brake pads, E.g. Bendix DP2533-Ult4WD & discovered Google ad referring Automotive super store selling a set at $230.99. However 'click' and go to their site, only to find it's not $230.99 but $255.95! This isn't the first time I've seen this type of misleading ad. I thought we had laws in Aust about this?
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Think twice before buying at Automotive Superstore. Their client service is a joke! I bought 2 inner tie rods and I received the wrong parts, not even from the same brand I bought. I went online to check the wrong parts they had sent me, and it does not show up in their store. Basically, they sent me parts that they don't sell!!! When I contacted… Read more
them for a return/refund, it took them 3 days to answer that they where going to look at it, to not hear again from them in the next two days. It's been 5 days now and no progress has been made, no contact, nothing! Horrible experience. I will keep posting and updating until I hear from them.
So, 3 weeks after my first contact, AS has not resolved the issue yet. They said they would send… Read more (+2 replies)
Latest follow-ups
Questions were answered promptly by Albert. Emails were likewise answered promptly. Prices are very competitive. I have yet to receive the parts I ordered so am unable to comment on the quality and suitability at present.
Follow-up · The website was easy to use once I had defined my needs. Albert was very helpful as regards suitable options. Ordering was a straightforward and painless process.
If I could give a zero i would. I ordered a stereo which was going to be delivered in 2-3 days. We are now at day 9 and still no tracking number. They have responded to some messages but I think its AI responding. I have a small workshop and the… Read more
customer rings me everyday. Horrible service I still don't know when this stereo will be delivered. Incase you think this is a hateful message this is the order number 100823494. Seriously get a clue.
Follow-up · No one contacted me or offered an apology. So my rating stands. Poor service and even poorer communication
Damaged Brake Drums found only after installation and car vibrating very bad. Had to send away new drums for machining with car off the road for a week with no response to warranty claim even after a follow up. Might be good prices but this has now… Read more
cost me more to correct than what is saved. Very poor service, no offer to help remedy or refund purchase.
Follow-up · After 2 months of back and forth and having to follow up a number of times I have now come to a reasonable resolution on this matter and change from a 1 to 3 star as the end turned out ok but should not have been this difficult. Persistence seems to be the key and they will help you.
Positive reviews
Support local business! I’m a repeat customer—and for good reason. Everything I’ve needed to restore my 2001 Golf has been in stock and dispatched almost immediately. I also appreciate the occasional ‘special discount’ included in the parcel or sent via email. Orders are always well packed, which is crucial when buying anything from 5 litres of coolant to delicate spare parts. 5 stars to Jeff and the team.
Very happy with the service. Ordered Tuesday evening and had it delivered by Thursday morning just in time for the long weekend. Will definitely shop here again.
competitive prices, ease of access on search of online store. good listings of parts for 2 different vehicles now even my latest euro car which has been challenging in the more local retailers with big names. deliver times are good considering the current climate of transport
Negative reviews
DO NOT use this company, they sell you an item and when its faulty they make every excuse under the sun to not exchange it, dragging it out and leaving you off the road for weeks and weeks even once the item has been returned. A truly awful company , STEER WELL CLEAR
Worst parts suppler on the internet. I've used them twice now, but never again. "Identical" parts came shipped in different boxes. Dispatch date is usually at least 7 days longer than they state. Example, my current order placed 2 weeks ago still hasn't been dispatched. Poor communication. Save yourself the hassle and shop elsewhere.
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Completely hopeless service department and think they can ignore doing refunds. Avoid dealing with them at all cost because service representatives like guy Davies would rather bludge all day than do his job. What a bunch of useless kunts.
Recent reviews
Had parts I was looking for that others didn't. I did however have to contact the distributor myself to see if one of the particular parts fitted my vehicle. The information from the Automotive Superstore team member was incorrect. The actual part itself, the bag has a label on it that clearly states what model it is for. I really don't understand… Read more
why that isn't in the stock system description as that is a specific part for a specific model. The prices were great and the shipping was fast. I would shop there again. I think the stock system needs a review though as I would imagine the size of the business and the type of system they would have for tracking inventory you should be able to tell a customer what it fits especially when it's on the items package label.
I recently bought Spark Plugs & Fuel Filters from Automotive Superstore - Sydney and my experience with them has been very good: NGK Laser plugs at a very good price as well as Ryco filters, also, at a great price. I am very happy with the Product & the Aust Post delivery... Thank you - AS!
Excellent website, easy to find product I was looking for and a good price. If it is delivered in a reasonable time and the item is correct as ordered I will be very happy.
Do not use this store. The product was advertised with misleading dimensions, which resulted in it not fitting my application. I returned the item in the exact same condition as received, still in the original packaging, yet they refused to honour the return and claimed it was “damaged.” Very disappointing experience and poor customer service.
’m really disappointed with the customer service. I spent around $900 on new speakers, and when I went to pick them up, the staff member who served me was in a very poor mood and didn’t seem interested in helping at all. I understand that I came a day early and didn’t realise the order required 2–3 business days to arrive, but that could have… Read more
been explained respectfully. We had driven over an hour to get to the store, which he was aware of, yet there was no effort to be helpful or understanding.
The overall attitude made us feel unwelcome, and the service came across as dismissive and unprofessional. Customer service should involve basic courtesy, clear communication, and making customers feel respected—especially after spending a significant amount of money.
If you expect any level of personalised customer service, forget it...Constantly bounced around between email and phone. Very little product guidance. Calling them for help is a joke. One of those places where they make you feel like they are doing you a favor for selling to you (unless of course you know exactly what you are looking for and just… Read more
using the website to place an order). I will look for every possible alternative to buying from this place...
The Direction Plus diesel fuel pre-filter kit! * Latest tech Replacable Filter Cartridge * In cab Alarm to warn us * No trying to check a glass bowl in a tight engine bay * Vehicle specific kit with bracket * Install Video is comprehensive * Looks easy to drain * Reasonable Price * Very Impressed.
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looks like this factual review will not be posted